Premier Inn Bristol - Alveston

Location: Thornbury Road,Alveston,Nr Bristol,Avon, Bristol, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• H315QQstephenf (10/5): Excellent experience - The staff was very helpful and friendly food was very good . Ester was very helpful with helping us to how things work. We stayed for two nights had a evening meal and drinks . Are room was clean and tidy plenty of tea and coffee in the room
• Arnar123 (8/5): Good night sleep - Our first stay at the hotel post Covid but we had stayed there once or twice a year several years in a row pre Covid. We were very happy with out room all though one of the family, who had another room, smelt mold smell in the air. This was only one night so that person did not complain. The bed was great and gave us a good night sleep after a long flight. We felt the hotel was overall just the good old one since pre Covid. The bartender made is great cocktails and it was relaxing sitting in the lounge. One letdown though........the registering for the room took a long time and wasn´t smooth. Afterwards we should have done it on line and we will do that next time around :)
• P1717AEtracys (10/5): Would visit again - Great hotel and pub opposite. Very welcoming in both hotel and the pub. Nice reasturant in the pub and good selection of food and drinks
• waynebI3210QH (10/5): Great Family Stay and close to shopping and nights out - Great location for everything. Attended a gig at the Dome which was only 5 mins walk away.... its across the road from joining 'The Lanes' for shopping and eating out. Train station is a 10/15 mins walk and also the seafront only 10 mins away. Staff really helpful and friendly... shout out to Louise... breakfast was really nice and had a really comfortable stay. Even found a couple of little welcome gifts left in the room which was really lovely :-). Would stay again!
• kathykent121 (6/5): Did not sleep well. - Been going here to stay for Christmas shop with daughter for many years. Always have a certain room and ask for it every year. On arrival we checked in at the desk personally. The girl took a while looking to confirm our room. She said the lights weren’t working properly so found another similar room which we found looked the same. However I personally did not sleep at all well as the room in a very windy tunnel and the the howling wind kept me awake.Also found the lights round the mirror in the room did not work. I could not go through all the packing up to even mention it all to reception . So had a terrible sleep for two nights. Also noticed rooms are shabby.
• hannahdW7898KD (10/5): We will definitely stay again. - Loved our stay at Brighton north street. A special thanks to Louise she made our stay so much better with her kindness and daily help. She went the extra mile with a smile.
• johnandmojgan (10/5): Super friendly and awesome breakfast - Friendly and very accommodating. Arrived late and asked about dinner options, was directed to the Restaurant across the street but told be quick as they stop orders at 20:30hrs. I went straight over as it was 20:20hrs, was turned away immediately, not even offered a bar meal or anything. Needless to say I was somewhat disappointed as my day started at 07:30hrs when I left Dunfermline to get there. Now the good stuff, lady in the Premier Inn reception was lovely and gave me a sheet with a selection of places local to eat or request delivery. I fell asleep on the super comfortable bed, woke up in the morning ready to eat for Scotland. Breakfast was sublime, freshly cooked bacon and eggs with the nicest sausages I have ever eaten in an establishment like this. The lady’s that looked after me, Tracy and Kelly were the difference to a lovely breakfast to a truly great experience of great food and hospitality that really made a difference. Thank you Premier Inn for getting it right with this location, whatever you are paying them needs to be doubled as they have represented you above and beyond.
• nicroz (10/5): Breakfast with a smile from staff. - We go to the Brighton North Street Hotel for breakfast nearly every day. Always lovely hot food. Lots to choose from. The staff are soooo lovely. The short middle aged woman (not sure on her name) is a delightful person! Always has a smile. The other staff are great too! Always polite, on hand and they just make it have a great atmosphere. My favourite place. In my opinion that woman should get a bonus. Well all of them should really.
• GudrunSolveig (10/5): Great hotel and fantastic staff - We had very great help from Louise in the lobby. She was assisting with everything we needed to know. I highly reccomend this hotel too. It os so short way frim shops and Christmas spirit
• R802DMcarolineb (10/5): Perfect for a mini break - This hotel is very conveniently located in the centre of Brighton. The rooms are basic but clean and suitable for a short break. Tea/coffee & kettle is provided in room and there is heating. The staff are very helpful and willing to solve any issues. Special mention to Louise who checked us in and helped with a small issue we had.
• 958phillm (10/5): Very satisfied - Louise who checked me in was really welcoming and made it a great experience when travelling such a long way and walking through aweful weather.
• allanrJ3261BP (2/5): AWFUL - 2nd time staying at premier inn Brighton and it was worse than our first visit which was not great. The location is the only decent thing about this hotel. The room was once again smelt damp. Even more disappointing was breakfast. Last time we stayed the hot food was a buffet this time you had place an order. We was told take a seat and we will come and take your order. After ten minutes we had to find the waiter to take our order. We then had to wait another 15 minutes for breakfast so the toast we had gone to get was now stone cold. The breakfast was not very nice at all with burnt sausage and bacon dished up with undercooked soggy hash browns. Will not be staying here again as also the guy serving breakfast was so unwelcoming.
• B334ZAmichaelr (2/5): Extremely dissatisfied with this hotel - We have stayed at several premier inns and have always been pleased with our accommodation but from the moment we arrived at the Brighton premier inn we felt very disappointed. The whole building needs a complete refurbishment. Our room was very dated, the carpet was very dirty and the bathroom area didn’t feel clean. It was also very difficult to control the heating and felt very cold at times. We didn’t feel very safe entering the building due to rough sleepers near the entrance. We think that there should be more security, especially as on one occasion we found it difficult to enter the building due to paramedics having to attend to a drug taker. We would certainly not stay again and not recommend this hotel.
• G8898KEkeving (6/5): Getting a bit tired, needs a refresh. - Ideal location for the city, but it’s all getting a bit tired. Room was basically clean, but behind the TV it was thick with dust. I was only looking there as there was no TV signal. The hairdryer was temperamental, which made the wife the same. Not good. Breakfast was hot and cooked well.
• timmZ4677ED (8/5): North Road,Brighton, Clean tidy ,Great place experience Brighton fromnce - Not being people who use hotels often we were not used to key card use, you need it to get the lights on in your room, and to use the lifts, we weren't told at the checkin, it felt a bit rushed . The parking is about 3 mins walk away and cost around £18 pound from the time i checked in to check out.
• mtR5040DU (6/5): Review - Good location central - 10 mins walk from the sea. However, more like a hostel - very tired building. Seems to lack the use of a hover on the corridors .
• honda124 (10/5): Good Place To Stay - Good hotel, right in the heart of Brighton. Breakfast, rooms and staff excellent. No faults. Lots of bars, restaurants and the 'Lanes' are nearby
• Roam30585746675 (10/5): Wonderful Time and Fantastic Staff. - We had a wonderful time at the premier inn from the 14th - 16th November. The rooms were clean, the service was fantastic, and everyone made us feel at home! A special thanks to Gino and Katrina for their attentive support during our stay.
• Adventure35890804938 (2/5): Room 512 - Wish i could give a 0 rating, room consumed with mould as soon as you open the door and step inside it stinks of damp, carpet damp to the touch, condensation dripping from the ceiling mould on all the walls and in the bathroom. Arrived really late no one to be seen at reception, avoid this hotel at all costs normally premier inn is great for the night but this hotel put shame on the company even communal areas run down and dirty.
• lindaeB1048AB (2/5): Worst Premier Inn we've stayed at - After reading the reviews about this hotel we thought it couldn't be this bad, it's premier inn, but it was the worst one we've stayed at by a long way. We are arrived at 2.55 to be told we couldn't check in and to wait over there with everyone else. We then had the farcical nonsense of him checking all our names off, for what seemed to be no reason at all. At bang on 3 he then called us forward a couple at a time to check in on the screens. What difference did that 5 minutes make exactly? We went up to the room and on entering the damp smell hit us straightaway, it was horrible. Big damp area under the window. We thought we'd open the window to air it, no. Everywhere else you can at least open it and inch or so but these were all completely shut. One of the pillows didn't have a pillowcase. The bathroom was at least clean and the shower good, but the windows were then swimming in condensation so you could see why they have a damp issue, you need ventilation for goodness sake! My husband didn't sleep well at all, and I was awoken by the delightful sound of the glass collection lorry at 06.15 on Sunday morning. The curtains didn't close properly so that'll be fun in the summer if you want a lay in. Terrible preparation for the running event we were here for. As frequent Premier Inn customers really disappointed that they have lowered their standards so much, especially for the price, and I'd never stay at this one again.
• christinefS52OL (10/5): Great service - The great beds, spacious room powerful shower you expect but what made our stay really special was the helpful staff who went out of their way to make sure that we had really enjoyable stay. Great central location and the room was so quiet.
• Shadowlakes (6/5): Excellent town centre location, discounted parking - Lovely sized family room, comfy beds, decent shower. However the night was hot and stuffy because the windows would not open at all. Also it would be nice to have an extractor fan in the internal bathroom, no window. Seemed to be understaffed at the restaurant and bar, however the staff were very helpful and polite.
• N8040IXdavidr (10/5): Ideal for overnight stay - Ideal place for short stays bedrooms are a great size breakfast is great and pricing is super reasonable. Big car park, good ev chargers. Basic but great value.
• hayleywH1998JN (2/5): One awful receptionist ruined a stay. - We came to the area to scatter my nans ashes as she lived here as a child and to also travel to Wales to scatter my grandads as that’s where he lived as a child. My sister and I came with two children, aged 10 and 8. My mum and her husband and my auntie and her husband also stayed. We were late arriving on the Friday evening, the gentleman on reception was lovely, booked us in for breakfast the next day, explained where the room was etc. We had breakfast on the Saturday morning, staff were all lovely, helpful when asked a question and it was very nostalgic for us all to hear people talking with the same lovely accent my late nan had. We left the hotel around 9.15am, to travel to various places scattering ashes along the way. The journey to Milford Haven in Wales took nearly 3 hours there and the same on the way back. As you can imagine it was a very long and emotional day. We arrived back at the hotel around 8pm, popped to the room and then went back to pub across the car park for some food. We had a lovely meal, toasted our late nan as it was her birthday. On returning to reception we were collecting some milk and teabags, the children were talking, the receptionist then stopped speaking to the customers checking in to say to the children that the corridors were quiet from 9pm… it was 9.30pm. We were stood in reception, not in a corridor. We were waiting to book in for breakfast. I felt extremely embarrassed that she stopped speaking to the customers she was dealing with to basically tell us off for talking in an open reception not even near the quiet corridors. As I say the children were talking, not shouting or even messing around which considering they’d had 6+ hours trapped in a car, a very emotional day and one has severe adhd and autism, talking was actually fine! If she had seen him on a bad day we would’ve probably been removed from the hotel! We didn’t book for breakfast, I said to her we weren’t stood in a corridor and they were talking not shouting, we then left and went to our room. I went back to reception to give the lady some feedback, explain it had been a long and very emotional day, that the children weren’t misbehaving they were talking, to be met with a very sarcastic “is there anything else I can help you with madam, we are on cctv madam and would you like to speak to my manager madam.” I found her whole demeanour absolutely awful. I was telling her we’d had an awful, emotional long day, with children with difficulties and that she could’ve waited for the other guests to have gone and the mentioned about the quiet corridors in a different way, but she just kept saying “anything else I can help you with madam?” The day was, as I say long and emotional, but also a day to remember because of what we did & with it being the first birthday of nans without her here. That receptionist has put such a massive dampener on my time and I can honestly say I went to bed livid. On a day were the children have been bored, trapped and around very emotional adults I think them speaking in reception is more than ok. I actually had not long before told them how proud I was of them for how they’d behaved all day, only for some receptionist to act like they were running g riot and screaming down corridors. I did myself no favours, as she was just continuing to be sarcastic, not listen or even say something like “I’m sorry if it came across as rude”. she just continued to be sarcastic, I did call her a name and stomped off to our room, not my finest moment but also the frustration of someone not even listening or even realising what she had done could appear rude got the better of me. When I went to give the feedback I really just wanted her to realise how hard that day had been and how actually those kids had really done nothing but I was just met with sarcasm. Ruined what would’ve been lovely as that will be what I remember from this trip. Please train your one member of staff about unseen disabilities, especially in children and how to maybe speak to customers about things.
• K2423RUtiffanyw (2/5): NOT family friendly - After 6 hrs of travelling spreading a family member’s ashes we arrived back at 9:30pm (Sat 8th). Myself, sister and 2 children were waiting in reception to book breakfast. The receptionist who was dealing with another couple with a baby told my children that they need to be quiet in the corridor as people are asleep. They were talking to us and not being noisy we would ourselves tell them to be quiet if there were being loud in a corridor. This has upset me as my children have been very behavioured on what has been a difficult day for our family and to have them spoken to in that way was not pleasant. My son has Autism and ADHD which is challenging but to have his good behaviour dismissed so blatantly infront of others is disappointing. We attempted to address the comment made by the receptionist who was further dismissive. As she stated you have CCTV so please check the cameras at this time and you will see how rude your staff member was to my family.
• 277JohnM277 (10/5): the best Premier inn we've stayed in - Very clean inside, extremely helpful & kind considerate staff. Has a lovely breakfast room run by the inn. The bed was very comfortable. Everything about our stay was good
• 526jennettet (10/5): Warm and helpful staff - We were really blown away by the helpfulness and warmth of welcome at this Premier Inn. Amazing to get a balcony and a view too!
• D9934TEjulianm (10/5): Good place to stay - Daeschwarn was fantastic. Had a few more rowdy people before us but kept them quiet and his service was brilliant. Would recommend staying again, rooms were tidy and just what you’d need
• 974alistairf (6/5): Feel let down! - I visit West Brom frequently and do pick this hotel as it is close to work and has EV charging points (only 4) under POD POINT App. My saty over two nights been the worst so far! 1. No responsibility from premier inn for the parking EVs. This solely belongs to the adjacent pub next door. Chances of asking the driver to park else where..... Well, I'll leave it to your imagination as I see more and more NON EV cars parking in the designated EV points. 2. Be warned, if the restaurant is busy when staying here... You are not the priority!!! Waited so far for around 35 mins (still waiting!) for my desert! Unfortunately, if this service continues, I'll be looking elsewhere to stay in the future.
• Sightseer363181 (10/5): Breakfast staff - Very friendly staff very helpful especially Alex and Tracey helped us have a lovely breakfast before we set off for a busy day
• Jayno76 (10/5): Excellent Hotel Lovely Staff - After a long drive from South Wales and a wonky satnav trip into the town center, I eventually found this hotel. The lady on reception was lovely and welcoming and assisted me with everything I needed whilst checking in. My room was lovely and clean and there was enough tea, coffee and everything else I needed for my stay. The bathroom was lovely and clean also with a very good shower and fluffy towels. I ventured down for my evening meal and the staff in the restaurant couldn't have been more helpful and polite and nothing was too much trouble for them. The food was lovey but as I was tired I went back up to my room for that much needed shower and to rest up in bed before a day at my conference, As an added bonus I was treated to several firework shows for most of the evening which I enjoyed. My bed was very comfortable and i slept well waking up rested for a full day at work. Check out was very simple and I would be happy to return here if I need to come to Birmingham again.
• marymS1459KP (6/5): Comfortable - The staff are helpful and friendly. The room was comfortable. I asked for the bathroom floor to be cleaned 3 times. It wasn't done, tissue on the floor, which wasn't pleasant.
• jeroeno789 (10/5): Great value for money - It's not The Hilton, but you also don't pay like it's The Hilton. This very affordable hotel offers more than enough value for money. The beds are comfortable, the breakfast was very tasty, and the staff is extremely friendly and helpful.
• U8128ZFdeborahf (10/5): Highly recommended - Excellent location. Very clean room and lovely staff. The pub attached was lovely Excellent food and staff there too! Highly recommended to others
• Tourist06137204080 (10/5): Great family weekend away - We stayed her for a family reunion. We booked the room, dinner and breakfast option. We were not disappointed, the rooms are clean and beds comfortable. The staff are friendly and helpful. The food in the restaurant was delicious. I will definitely be returning to this hotel.
• 113clivea (2/5): Room OK, but issued parking charge despite following directions for checking in the car - Hotel was clean, but there was no heating control in the room. Asked reception how we increased the temperature and they said that they would deal with it, but nothing happened. Two weeks after the stay we received a £100 parking charge for leaving our car in the car park, despite having checked the car into the booking in system in the foyer on arrival. Emailed Premier Inn to try and clear the matter up, as they don't display a phone number, and had no response. Very poor service.
• Sightseer802515 (10/5): Great location and friendly staff - Great location and parking. Attentive staff and warm greeting and departure. Great breakfast with a good selection..
• Derick8885 (10/5): Shout out Pat - Had a lovely stay at this hotel with my girlfriend. The food was excellent the room and bathroom were spotless and the bed was very comfortable, making for a relaxing night. The staff were extremely helpful and always willing to go the extra mile. A special mention to the receptionist, Pat we had a good joke and laugh together, which made us feel instantly welcome. That positive energy at the front desk really set the tone for the whole stay. We left very satisfied and would happily return.
• jessicadG9289LE (10/5): Amazing staff member cat - I had a great stay due to cat who works at this hotel she made my stay the best she made me and my family feel very comfortable and welcoming made sure we had everything we need . Always made sure my room was nice and tidy . Hotel was lovely .Thank you so much cat cx
• Ambrose P (6/5): - Smell of weed in the hallway and out bathroom got flooded with soap
• Dottydoodah (10/5): Excellent - It’s an older premier inn but it’s very clean and well looked after. The staff were amazing. I have to give a special mention to Cecelia, she was fantastic and so friendly and knowledgeable about the area. She recommended places to eat and get petrol. Nothing was too much trouble for her and she’s an absolute credit to the company! She wouldn’t have been out of place working in a top London hotel. We absolutely loved her. The other staff were also great but Cecelia was amazing! Would definitely stay here again if we came to the area.
• C884DGsimonl (10/5): Don't judge a book by its cover - On arriving at this hote we were pleasantly surprised by the way it looked, as it felt like we had stepped back in time and that it was not your usual generic looking Premier Inn hotel. When checking in we was greeted by a lovely friendly receptionist who was very professional and couldn't do enough to help us. The room we were in was more than adequate for our stay on the ground floor with a balcony over looking the cricket pitch with a match in progress which my girls enjoyed watching. They enjoyed it so much they decided to have a picnic on the balcony rather then going out for dinner. The club house itself was not noisy or loud after the match had finished. We all slept like a dream, even my 10yr old, who likes to awake before the birds, stayed asleep longer than usual. We had breakfast at the hotel which was cooked to perfection by Tracey the chef and the waiter Callum was extremely helpful and down to earth. He was great ,lots of laughs and banter and very energetic considering the it was early . When we checked out we also met the high praised manger who was lovely and chatted with us and gave our girls a colouring pack for our long journey home. We will be making this a regular stop when we are travelling up from Cornwall heading to Kent. Cannot rate this hotel enough, and would highly recommend it .
• bengY1798US (10/5): Quick stopover - Ok, so I knew this wouldn’t look like a regular Premier Inn but it is still a shock as the outside really needs sone updating and looks like a 1970’s office building. However, the welcome was warm, the staff incredibly friendly and helpful and the room was great. The bathroom was smaller than some of the newer Premier Inns however. As it was quite hot when we visited, there was a fan running in the room and we also were offered a sheet instead of the duvet which was very welcome. It is worth noting that this Premier Inn does not have the usual attached restaurant such as a Beefeater or a Brewer’s Fayre. The was however a pub next door called the Ship Inn and we had a lovely meal there with fabulous service. Breakfast is in the Premier Inn, they have their own breakfast room and chef. That was absolutely fine, the breakfast was lovely and it was actually nice not to have to battle with other members of the public to go up and get our breakfast. So, would we stay again? Absolutely yes, you just need to be aware that this is not going to be your usual Premier Inn stay.
• Navigate21960047740 (8/5): Family trip - Clean, presentable and comfortable. Some noise from room above but was addressed when I raised this with staff. Family room was not ready on our arrival but again was addressed promptly.
• Dukkiduo (6/5): A good premier inn but doesn't half need some tlc - The staff make this premier inn. We stayed two nights and the staff we encountered were polite and helpful. For example, I phoned up to switch to a room at the back with a balcony overlooking the cricket ground (remember to bring your fold up furniture); we asked about parking on a Saturday night with the pub so close and how to get round the roadworks to the main car park; asked to borrow some cutlery for a picnic Saturday night on our balcony after a lunchtime event; went early for breakfast Sunday before 7am opening so we were on the road early. All these requests and questions answered positively. Breakfast in the hotel's breakfast room was nice. I would've given this 5 out of 5 had the interior been in a better state. it really is battered. Our room really needed some tlc. Curtain linings needed a damn good clean, all walls and woodwork decorating, bathrooms grouting deep cleaning. Sort the battered interior then you are looking at 5 stars.
• jodiet725 (10/5): Another great stay - Met at reception by Leanne met with a warm and welcoming smile and hello as always showed amazing kindness and patience with my children who both have special needs visited restaurant for breakfast and dinner during stay staff inside were brilliant as always and food was delicious another wonderful stay can’t wait to be back again
• parmys (2/5): Very poor - The young guy on the front desk took 4 hours to check us in. His a very rude man! Door lock was broken then only to be told pick the babies cot ourselves and move it to the 3rd . No managers on site. People were really annoyed of the service he was giving as he was very slow and couldn’t be asked!
• RonB1552 (10/5): VG two night stay - Outside (To front) of the building; the general state of the building and parking area was in need of a little TLC however the Hotel entrance was near to the carpark we used at the front of the hotel. Inside the building; the room and general areas were in very good condition, the breakfast area looks very new. The room was comfortable and very clean; the bed was comfortable with soft pillows and additional pillow available. A Hair drier and portable radiator available in the room, Wi-Fi was available but a little slow. Unfortunately, there was no evening food however there is a pub adjoining the hotel property (less than 1 minute away) joined by a walkway (the food in the pub was very good and reasonably priced). Breakfast was available in the hotel which we found to be excellent and well worth the money. All staff encountered especially the breakfast staff were very pleasant, efficient, and attentive to our needs.
• cr8ted2praze (8/5): Good, but could be Great with some TLC. - Stayed here for 3rd year in a row for an annual conference. Location is perfect, just across the road from New Square shopping area with a Tesco extra and all the shops and restaurants you need to make your stay convenient. Onsite restaurant is excellent, staff are more than happy to help and the hotel has plenty of free parking for guests. Rooms are of good size and of course the famous Premier Inn beds do not disappoint. The only thing that I will say is that the rooms are starting to look a little tired with scuffs on the walls, cracks in the ceiling, chips in the bath and the carpets are starting to looking worn. Nothing major, but these things just spoil the hotel vibe a little. Overall, the positives far outweigh the negatives and I've had another pleasant stay.
• N5871DGstevenw (2/5): Kids should not be allowed to run around the hotel like a playground!!! - As I work all over the UK it is important where I can to get as much rest as possible before I deliver training courses at our centres and company premises, what I do NOT expect are kids running around corridors thinking they are the only ones in the hotels and parents not taking full responsibility. Apart from safety aspect but also a safeguarding aspect children should not be left unattended. It’s bad enough some staff stating they can’t do anything, yet our company spends hundreds of thousands of pounds in this group for all of our staff. I have no choice as I do not want to travel 3+ hours before doing a full 8 hour day teaching and assessing, this is why I travel the day before then I’m fully refreshed for the day. Please Premier Inn, amend your policies to deal with this issue. It’s a hotel not a school club, people need to rest no matter the time day or night!
• Happiness09427989065 (10/5): Nice rooms - Good service, clean room. Food in breakfast was nice and had a lovely stay. Everything was well and organised. It was lovely staying in.
• Q9804JVjeanettec (10/5): Brilliant - The best Premier Inn ever. The first floor has a balcony overlooking a cricket pitch. Lovely big windows. Ceiling and Anna were the receptionists while we were there. They were the friendliest and most helpful of receptionists. The pub opposite was good
• B8668WGpeterh (8/5): Visiting Bristol - The rooms, fixtures and fittings in the rooms are great and the standard one expects from this brand. The outer building however does look dated and a bit tired. The important things such as the bed and bathroom very comfortable, clean and all worked well. No complaints at all. Very minor point but had to ask for extra towels as I have long hair. However I do approve at minimising unnecessary waste and reception were very helpful and had extra towels readily to hand. Due to limited space they are quite strict about breakfast time which when I’m on holiday rather than business is a touch frustrating - still if that’s the worst point I’m sure you can see that overall this Premier Inn meets the brand expectations.
• funcarblue (8/5): Great staff but needs air conditioning in rooms. - Great staff, good breakfast and location good for travel to the south west. Downside the hotel did not have aircon, however the great staff prepared the rooms well to be cool enough to sleep. fan in room.
• Z3681ISalanp (6/5): Intermittent WiFi coverage - Staff are friendly and helpful, the bedrooms face out over a lovely cricket green so is a delight to stayover especially in the summer months. As a regular visitor over the last 7+ years I have found for a while now that the only disappointment is the pathetic WiFi coverage both free and paid for - it was non existent during my last three visits! After reporting this on repeated occasions to staff they say that attempts have been made to fix the problem and it is outside their control to do anything about it. As a business person this means I am out of contact with my office and clients by email during my 4 night stayovers unless I use the pub next door and has become such a problem that means I regret in future having to move to alternative accommodation.
• U760ENdanielh (10/5): Good fantastic - Comfortable bed and the food is cooked to perfection. Especially the calamary and the steak. Excellent staff in the bar
• ef510 (8/5): Premier Inn experience West Bromwich - My Sister and I went to this hotel the night after we attended an awesome concert. Before we went we had a meal in the Restaurant. We both had the steak, with the peppercorn sauce, skin on fries, and a few cocktails. Layla, the Server was amazing, nothing was too much for her…Thanks Layla 😁 Chef Paul, you can cook. The meal was fabulous, cooked to perfection, exactly how we wanted it. My Sis likes her steak almost cremated, and I like mine medium. All perfect…Thank you Chef Paul 😁 Both of you keep up the good work 😬 I did not get the Receptionist name on the Tuesday morning, but thank you. You did a great job 😁 I did not get the best night sleep, as the room we were in had a connecting door. Unfortunately, we had some rowdy, loud neighbours. I did tell reception, who were great and let the other room know. They toned it down a little bit, but could still hear all of their conversation. I eventually fell to sleep at around 04:30am, only to be up at 07:30am. I would suggest the rooms with connecting doors be left for family/friends/groups, if the rooms are not all connecting rooms. Overall, it was a good stay
• 135jessed (10/5): Ideal location. Staff very pleasant - Ideal location for central West Bromwich and with excellent road access to the motorway. Nice large carpark, with free parking. Room to the usual Premier Inn standard and it was nice to find the aircon had been put on before I arrived, esprcially given the windows don't open (hottest day of tye year so far).
• donvikky (8/5): Great value for the price - I believe the stay offered excellent value for the price. While there was some ongoing renovation on the floor I stayed on, which caused a bit of dirt in the hallway, it didn't detract much from the overall experience. I didn't try the Wi-Fi, as my previous experience at the Premier Inn in Longbridge was poor, but my Lebara network was sufficient for my needs. The mattress was incredibly comfortable, and I had a restful two-night stay. The hotel's proximity to the city center is another major advantage – it’s just across the street from the New Square Mall, Odeon Cinema, and a variety of restaurants and shops. Additionally, it's not far from the Lodge Road Metro stop. All in all, it was great value for the price!
• Coastal21243947820 (8/5): Clean hotel with lovely reception - Amazing stay, very helpful reception staff and clean rooms. Food in the downstairs restaurant is also delicious with a range of drinks ! The only downside was the cleaning staff who seemed rather annoyed all the time bringing the atmosphere down a little bit.
• rachelmM4877OQ (10/5): Can't wait to go back - The whole experience was amazing and I can't wait to come back and stay again very soon with thr family and do alot with the children around westbrom... everyone is friendly and kind never had a bad experience here its always been welcoming and outstanding ✨️ 😊

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