Premier Inn Whitehaven

Location: Howgate,Whitehaven,Cumbria, Whitehaven, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Librarianne (8/5): Enjoyable stay - We’ve just returned from a three night stay at this hotel, and we really enjoyed it. I had asked in advance for a quiet room on the first floor, and thats exactly what we got. Yes, the room could do with an upgrade. There is a lack of electric sockets, including usb ports, the wall mounted heater was a bit rusty, as were a couple of the bathroom fittings, but overall we were very comfortable. Breakfast in ‘The Social’ was up to the usual standards, with the hot offering cooked to order, which is always better than buffet style. However, the overwhelming take away from our stay is how lovely the staff are. They are so friendly and helpful and a big asset to Premier Inn. Izzy in particular made our stay, and she deserves a special award. We will return.
• AmberWood123 (10/5): Wonderful stay - Really lovely hotel with everything you need, welcoming staff and a quiet, calm atmosphere. It’s always spotless when I stay at a Premier Inn. Sea view was utterly glorious.
• andylY1395VT (2/5): Bathroom wasn't clean...... - The toilet had not been clean d as there was hairs and urine stains around the rim and back of the toilet. The coffee mugs were stained and there was a stain in the quilt cover.
• W6947VEjustinr (10/5): Tremendous - I stayed with my family yesterday and checked out today. Everything about the stay was marvellous. The lady who checked me in was very polite as was the other lady who was working later who gave me a spare key! The breakfast was magnificent as was the person who served me. I also asked for two well done fried eggs which was done really well. I would definitely come here again in the future!
• 924anjut (4/5): Freezing room and painful pillows. - I am writing to express my disappointment with my stay at your hotel yesterday. Unfortunately, several issues impacted the comfort and quality of my visit. Firstly, the thermostat in my room was not functioning properly. Each time we set it to maintain a comfortable temperature, it would reset itself and switch off. As a result, we woke up to an extremely cold room, which made the night very unpleasant. In addition, the pillows provided were extremely uncomfortable and left me with significant neck pain the following morning. This added further discomfort to an already difficult night’s sleep. I am bringing these concerns to your attention in the hope that they can be addressed promptly, both for future guests and in consideration of the experience I had during my stay. Thank you for taking the time to review my feedback. I would appreciate a response regarding how this matter will be resolved.
• R9004ZJjant (8/5): You almost get what you pay for. - The staff were helpful, friendly and welcoming. The room was clean and contained the basic requirements. However, there is nothing more comforting than a dry, warm towel when you step out of the shower. Unfortunately the towels were neither of these. There is no heated towel rail in the bathroom nor anywhere to hang towels to dry except either the shower rail or the back of a chair. We were advised that we could have requested fresh towels daily but that doesn't contribute to reducing Premier Inn's carbon footprint. Also the fan didn't work in the bathroom so the whole room became humid once the bathroom door had been opened after showering.
• RossB354 (10/5): Weekend Break - A great convenient place for visiting Whitstable. Lovely staff and a tasty breakfast. There's a regular bus into town.
• Pioneer14590526453 (10/5): Premier Inn Whitley Bay Hotel - Easy to book on line, car parking available, very sort walking distance to Whitley Bay Promenade & Beach with a view of the whole bay. Only a 10 minute walk from Metro Station. Friendly staff, Room clean and well kept. Only minor problem was we weren’t explained how to turn on the rooms electricity, by use of the door key card. The Beefeater Inn next door for meals :- Breakfast, Lunch, Dinner. Also other restaurant's within easy walking distance.
• DayTrip488014 (4/5): Not good at all - Room very basic.No drawers to put clothes.Dressing table very small and not good lighting.Only towels for one person and 1 key card and when we went to ask for more at reception ( believe the lady was called Adele) we got a negative response. My partner was told it was only a budget hotel and when she asked for extra towels,key etc she was put to back of queue of people waiting to be checked in.My partner felt let down and on saying that we wouldn't ever return the lady said well we dont want you back.It really spoilt our night.The only good point was the girl that was on reception early afternoon was very nice. As for being a budget hotel I disagree.We paid £120 room only plus had parking charges as well.
• clairehI9479IU (10/5): Practically Perfect In Every way - I recently stayed at the Premier Inn Whitley Bay with my little girl, and I honestly couldn’t have asked for a kinder or more helpful team. Travelling alone with a child can be stressful, but every member of staff was so friendly, welcoming, and genuinely caring — they really helped put me at ease. Everywhere was spotless too! I’m really, really fussy when it comes to cleanliness and have even been known to go out and buy new duvets and pillows when staying away — but here, I didn’t need to worry one bit. The room was immaculate, fresh, and so comfortable.
• hazelbZ4144DS (10/5): Lovely seaside stay. - Great seafront location, welcoming reception staff, exactly what you expect from Premier : clean, well-maintained rooms, big comfortable beds with plenty of pillows and towels etc, good breakfast choices, at a reasonable price.
• elainep591 (10/5): Excellent base for a Whitley Bay visit - Excellent location by the Spanish City and waterfront of Whitley Bay. I always use this as a base when I come back to visit family in the area. The hotel is always clean and the service always friendly. Had the unexpected pleasure of being there when the Guy Fawkes fireworks celebration was on the links - an easy walk from the hotel!
• L690SFgeoffs (4/5): The evening meal was Not edible, - The Hotel was as usual Brilliant, The evening meal was Horrendous, It was our wedding Anniversary, my wife and myself was really Disappointed , The Food, Where do I start, The menu was very limited and Basic is an understatement, All microwaved, No Taste, we had one forkful and that was all we ate,, The poor staff were embarrassed removing our plates,
• K3974GJmattj (6/5): Fine hotel but free parking? No! - Nice basic hotel but a month after I returned I got a fine for parking my car. Apparently k hadn’t registered my car (because I wasn’t told I had to). The person I spoke to yesterday (3 -Nov) said she would cancel the ticket but I had already paid it because this fine took over 3 weeks and it was the last day I could pay the £60 before it went to £100. I hate these cowboy parking and the businesses that use them. I will be seeking the money back from the hotel through the small claims court so It’ll cost them a lot more. Needless to say, cowboy parking failed to respond To my email. Premier inn has lost a customer. Disgusting
• Zakkkk666 (2/5): Not good food - Took our grandson for a pizza, staff very good and attentive due to a nut allergy. We were on table 18. Unfortunately that’s where the positive vibe ends, my mixed grill was rare at best when asked for well done. Sausage was virtually raw, eggs were runny and the gammon was 2/3 fat. Pizza very plain and wife’s chicken burger was okay at best.
• 497kirstenq (8/5): A credit to the brand - We stay at this Premier Inn regularly as we visit family in the area. The staff are lovely and very accommodating, an absolute credit to the brand. The only thing that let's this hotel down is the associated brewers fayre which is frankly awful. Whitehaven has much nicer restaurants, much more pleasant people than you will find in the brewers fayre, try the restaurants round the harbour, or the local pubs please dont take what you find at the brewers fayre as an example of the local hospitality
• Limeaway (10/5): Halloween treat no tricks. - Whitstable Harbour, great food, pubs shops and more is 30 mins walk from Whitstable Premier Inn, but a stay here is worth it! As is a sunset walk and supper stop off in Whitstable before a latish check in. A taxi up the hill to the hotel cost under £8.00. The first floor corner room looked fresh and clean and the bed and pillows offered a good night’s sleep. The first floor room was near the floor’s access door which could be heard being used by other guests but the sounds were only slightly irritating. The room came with a free breakfast deal and apparently some things were accidentally missing from the menu but plenty more was available if not vegan or vegetarian and hungry for mushrooms. Gluten free muesli and bread could be had. Tick. Julia the restaurant manager, whom I’d seen on duty the night before, was there managing the breakfast with the same energy and grace. She is excellent and the reason for this review. A considerate employee and colleague I think. I commend all Premier Inn staff who seem to stay pleasant and polite despite frustrations from sometimes unreasonable guests.
• 534rayt (6/5): Good stay apart from breakfast. - Comfortable stay in the hotel, staff were extremely polite and helpful. Evening drinks in the bar had a very good atmosphere. The stay was spoiled somewhat by the breakfast the next morning at the adjacent Brewers Fayre restaurant. Lack of plates and cutlery together with slow replenishment of the food made it very frustrating. Saying that one member of staff, Stacey, was extremely helpful and tried her best to rectify the problem.
• susanj341 (10/5): Relaxing break - Fabulous location the staff were brilliant and the rooms were excellent. I'm going back again in a few weeks with friends.
• andrewlX6411EH (10/5): Hotel in great location - This hotel is in a great location, had it not been very foggy the view would have been great. Friendly staff and a clean comfortable room though no opening window so reliant on air conditioning, room did get quite stuffy.. Car park is run by local country council so have to pay and display, due to location though we were able to leave car and just walk into Whitley Bay itself. Adjacent to hotel is a Beefeater where we had an evening meal then breakfast the next day, again made to feel welcome and good selection of food. Would certainly return here again.
• M1588UQrachels (2/5): Mould and damp room - Room 11 smelt badly of damp and clear signs of mould growing by the window. Aggravated daughter's asthma. The room issue clearly needs to be resolved and not fit for habitation let alone as a family room. We had to stay in there as hotel was fully booked but staff did move us to another room when one was available. Staff were good but room needs to be addressed asap.usually have no problems with premier inns -this experience was a one off but still a very bad experience
• danihO7286SY (10/5): Very good - Stayed at the weekend. Rooms were spotless and the location was amazing right on the sea front. Staff were friendly. Would definitely stay again.
• hewitsonh (10/5): Highly recommended - Called in for a breakfast and a rest from the road, were greeted by Jane, lovely lady, very friendly, we were directed to the breakfast area , the food was very presentable and tasted really nice enjoyed all, will return again
• sharonwA9210EJ (10/5): Friendly staff - Lovely overnight stay, left it too late to book anywhere so was grateful for Premier Inn to be able to accommodate. While the location is not walking distance the taxi services are on hand, £5 only to get to the towns pubs and restaurants so really doesn’t make much of a difference to location. Staff are friendly especially the lovely Julia and Shatia who gave us a lovely bottle of wine for our anniversary. The breakfast was plentiful and hot and again the staff were very helpful. Overall a lovely one night stay.
• lisasP7597YV (10/5): Great value for money stay - We had a great stay at the Premier Inn Whitstable. Good value for money. The staff were all very welcoming and managed to swap us to an accessible room once we realised the shower was over the bath. Breakfast in The Social was good value for money, the hot buffet items was replaced regularly along with the other items. Provided soya milk and gluten free toast on request. All the staff were very friendly and efficient.
• tonya538 (8/5): Premier Inn, Whitley Bay is ok - Friendly, helpful staff, great location, clean room with comfy bed, good size bath and great sea view. Room was very warm, windows don't open by design and air conditioning in our room (Rm 220) was ineffective. Car parking available adjacent to hotel cost less than £5 from 3pm to following morning. Attached Beefeater pub did reasonable priced food and a decent breakfast. Checkout was 12noon so got a nice lie in.
• Number37 (10/5): Excellent value and a comfortable stay - We changed rooms as there was a problem with the ventilation and consequently there was quite an unpleasant smell in our allocated room. However, a pleasant young man in reception found us a different room which was clean and comfortable. He was also very helpful with directions. I’d like to mention employee Izzy, who was handling an incredibly busy breakfast room on her own the following morning. She was cheerful and helpful throughout, even though she was being inundated with breakfast orders and having to clear and set tables on her own. I think someone came to help her towards the end of a very busy session. All in all, a good night’s sleep in the wonderfully comfortable bed and a hearty breakfast the following morning. Excellent value.
• keithh310 (10/5): Comfortable stay - We stayed two nights in a large well presented room in a quiet location on the first floor. The room appeared to be freshly decorated. Car parking is adequate and well lit. Wi-fi worked and was reliable. The only downside is lack of any lighting at the site entrance which meant I overshot it on two occasions at night!!
• sharondJ2347FG (8/5): Family room - The family room was adequate for our trip. The 3 beds do not give you much space in the room. The room is clean and has the basics in it.
• O8136SBrobertr (6/5): Would not stay in this room again uncomfortable bed 2 single beds joined together shower in wet room flooded floor - Room 8 bed not comfortable shower flooded wet room floor and carpet in room 2 single beds joined together shower flooded floor
• suzannesO1553TJ (10/5): Comfortable stay - Have been stsying at the Pemier inn at Whitstable since it opened due to family living nearby. No complaints about friendliness of the staff,the rooms or the cleanliness of everywhere. Whe we have stayed before the food was provided by the Long Reach Beefeater next door. Excellent it was too,got to know the staff well. We were so sad to see that it was closed. Food now provided at breakfast and evening in the Premier Inn,a much smaller restaurant, remember to book a time at the front desk. We had breakfast...excellant choice at 08.30. Evening meal we chose 18.30. Not a lot of choice, However all well cooked. Very short of staff, they seemed to be 'jack of all trades! Often leaving the restaurant to see to the front desk, and sometimes being the chef! A very convenient bus stop 2 minutes away took us to Canterbury which saved the driving.
• B1606VHmarieb (8/5): Mixed Feelings - Friendly and genuine staff, room as you'd expect, free WiFi still not great. 'The Social' seemed empty most of the time and reminded us of a student common room, we much preferred the Beefeater which is now closed on the grounds .The entrance is full of pot holes with no lights and the old Beefeater sits empty in the darkness
• johnrC2758XW (8/5): First class service - Hotel is ideally located for local attractions and all staff were very welcoming and helpful, having stayed at many Premier Inns across the country the staff at this hotel were certainly up there with the best. Although the restaurant is small the breakfast was excellent and probably the best Premier breakfast we have had.All items were available and piping hot. With the restaurant being small it was much more pleasant and not crowded.
• JaneE857 (10/5): Conveniently located to explore Whitstable and surrounds - The Premier Inn Whitstable Hotel is conveniently located close to the town centre and a great base to explore Canterbury and the surrounding areas. We had breakfast both days and were very impressed with the selection of food available. The hot breakfast was replenished regularly , as were the pastries, breads etc. There was also a really good selection of tea, green and fruit teas available. My advice would be to book in the time you would like to have breakfast when you arrive as the restaurant area itself is fairly small. Our room was comfortable and clean and there were two big fans in our room as the hotel has heating by no aircon. The carpark gets busy but we managed to find a space on the two nights we stayed. If you haven’t been to this hotel before you turn into car park for the disused pub called The Long Reach Tavern and drive passed it and the Premier Inn is on your left.
• 575carolet (10/5): Just perfect!! - We had the best holiday here!! Perfect location at beachfront. Seaview room which was lovely, room was spotless! The Staff were all helpful and very friendly.We had breakfast and our meals there(beefeater) food was always so tasty😋 Would definitely return in the near future...thank you to all the staff!!
• adrianjohnm2015 (10/5): Home from home. - What a superb venue. Located right on the promenade made for a stunning view every morning. Bed and room was excellent. Are in the premises for a couple of meals but the whole promenade is brimming with superb eating establishments throughout the town.
• Happiness23788071746 (6/5): Nice stay spoilt by poor breakfast - Nice stay spoilt by poor breakfast which was cold and missing expected item such as black pudding and mushrooms. Service fromm behind the food counter was awful
• Sunshine03132357725 (8/5): Fantastic place to stay nr all amenities and over looking beach 2 minute walk - Yes very clean. staff very pleasant helpfull. Nice touches in reception. Especially the extra tea coffee. Big room eith 2 chairs. Wet room and ground floor request. And paid £15 to access room at 11am which was fantastic and very much needed after a 4am start. And over looking beach. Had a snooze before going to very good show at theatre less 10 minute walk. Beach clean and looks Caribbean white sand. We'll be back. Thankyou
• Getaway21554479354 (10/5): Whitley bay.Premier Inn. - Lovely Seaview from our bedroom.Adele and Cindy on reception could not do enough for us. We have visited the Whitley bay Premier Inn for years at least 4 times a year Never had a complaint.Everything perfect.Would not recommended breakfast next door in The Beefeater.Greasy hash browns,cold food, uncooked poached eggs..
• s2gaskin (2/5): Worst hotel EVER - BEWARE BEWARE HORRENDOUS POSITION has NO parking nearby . Car park is on an app ..,, didn’t work, machines didn’t work , free after 6 then before 10 am have to go and try for ticket again . We will be leaving before then
• H4314QPnikib (4/5): Poor stay. Wouldn’t recommend - Very cheap & for very good reason! Would have left 1 star if it wasn’t for it being so cheap! Dark, dingy, seemed to have not been updated since 80’s. No phone charging plugs. Bizarrely a Family room got extremely hot on a cold night, without heating on! No privacy as window opened up on to other rooms on ground floor. Overall cleanliness possibly ok (Room so old and dark it just felt horrible), except bathroom - big chunk of hair on soap dispenser, black mould, rust and grime around taps. Brewers Fayre next door was filthy! Never sat at such sticky tables, sticky menus. Bottled drinks not served with glasses. Food standard ‘pub food’. Hotel receptionist suggested no tables would be available, yet the place was practically empty. Lessons learnt - cheap for a reason!
• Bcrbabe1 (4/5): I'd stay somewhere else - Room ok ,usual premier in standard. Reception Staff didn't seem that bothered about interaction with guests. The brewers fayre restaurant was diabolical.waited nearly 1 hour just for our starters. Breakfast on both days was not the usual premier inn standard. Cold bacon and dried up eggs and beans not worth even half the money charged. The best thing about the brewers fayre was the manager Stacy...she was lovely and friendly and a definitely asset to tbe place
• Sightsee43369617944 (6/5): Not so good experience - I have used premier inn several times now around the country, this was by far the worst hotel yet, especially as the beefeater side of the restaurant was closed down and the so called in-house restaurant only had small selection of meals and had I have known this I would never have booked this hotel. I also think that that the standard of the rooms has slipped, bathroom not very clean, bedroom looked a bit dingy, also we could hear the people in the room above moving around all the time.
• D3379EWjaneta (10/5): What an amazing experience - The Hotel was clean, tidy with super sea views and a Beefeater next door, just perfect. The staff were so pleasant, helpful and happy. We hadn't booked in advanced, but were greeted efficienly and all options were carefully explained. Chrissey , in particular, could not do enough for us. (including talking us through how to make the toll payment for the tunnel). She went above and beyond service expectations and had time to chat about the town. She just went the extra mile. Fantastic stay, thankyou.
• Explorer67672991642 (10/5): Welcoming - Welcoming staff, easy check in. Clean aired room. Clean sheets and towels. Good facilities. Comfortable bed, extra pillows if required. Good choices for breakfast. Enjoyed our 4 day stay.
• 777petef (2/5): Rooms were filthy and hot - We stayed at the Whitstable Premier Inn for two nights in August. The room was filthy there was old food on the floor, wrappers under the bed food stains on the bed. There was a stain which looked like dried blood or excrement on the sheets of one of the beds. The staff were all lovely and friendly and did come to change the sheets. I found my toddler with a bit of fried food in their mouth and they gave me an earing. It is not the consistent standard you expect of a Premier Inn. This Premier Inn does not air conditioning we were provided 2 fans but the room did not get below 27 degrees whilst we were there.
• DavidandJax (4/5): Too many issues with the room (and room service) - We have stayed in the premier inn Whitley Bay before without issue but on this occasion the experience was way below what we expected - and what we paid for. The front desk staff were lovely but we had numerous issues with the room…only two pillows - both hard - one bedside lamp not working - air conditioning switching itself off fully so the room was uncomfortably hot (it was 26.5 degrees at one point and the outside temperature was 17 degrees) - the toilet seat was loose - requested room service didn’t materialise. All in all out of 5 nights we didn’t sleep comfortably for one!
• Global31631429848 (10/5): Great staff - Had a really lovely time in Whitstable staff were brilliant, especially Edward and Alla. Great service super helpful and great with the kids. See you again soon.
• redjoolz (8/5): Whitehaven Warmth!! - Standard room - clean, comfortable and quiet. Thermostat broken so used fan but no plug by bed meant you were unable to feel the cooler air so sleep broken by being too warm, even with window open! Carol on reception was brilliant. Very good customer service skills throughout our stay and the bearer of a surprise card and present for.my birthday!! Restaurant a little dated but food good and staff were lovely. A good base for seeing the wonders of the lakes.
• peckhamshell (10/5): Staff that are friendly and go beyond to make you feel welcome - Excellent service from Ella and Edward - just really friendly and helpful. Lovely breakfasts. The chef was also lovely and did the scrambled eggs on request for kids. Generally felt like all staff were kind - beds comfy and good value. The rooms are a bit hot but there are fans and we were all happy.
• john_l_chambers (2/5): THINK TWICE ! - We'd pre-booked our evening meal for 7.30 at the attached Brewers Fayre, to be greeted with the announcement there'd be an hour's wait for food, after ordering it! Where else can you go in Whitehaven on a Sunday night??? In the event it was an hour and twenty minutes wait! During which time we had to listen to complaint after complaint by customers whose meals hadn't arrived at all, all demaning refunds - understandably. The problem is not the staff, who were apologetic and friendly - under very difficult circumstances -but the staff who should be there but aren't! This seems to be an ongoing and well established problem. If Senior Management can't or won't address this issue then they should close the Inn and stop abusing their paying customers. Very, VERY unpleasant experience. Two previous nights in Cockermouth and Ulverston were less problematic, but there seems to be an established culture of understaffing - as a matter of principle - making life terrible for the staff who are on duty. And the customers!
• Explorer45054159841 (8/5): Better than I was expecting. - Was expecting tge worse after having read previous reviews but was pleasantly surprised. We were on the ground floor in the new part. Very nice room but no air conditioning. They do provide a fan but it was so dusty that we didnt use it. The role would be extremely hot in temperatures above 22c. There's a busstop literally outside that takes you onto town. Would stay here again.
• Luke-n-LauraB (8/5): Always good - You always know what to expect with premier inn and they rarely disappoint, and this was no different! Easy check in with loads of parking. Rooms are spacious and clean but are a bit dated and could do with a bit of love. It can get a bit noisy but not enough put anyone off. All in all, good value for money at a convenient location.
• marklP5362RJ (8/5): The evening staff and the breakfast staff were fantastic - A great friendly team the evening team and the breakfast team were fantastic. 10/10 We were there 7 days, on 4th day we asked if the bed sheets could be changed. Answer from morning team ( Paula) was they only get changed every three days and no they could not ( would not) as it was policy. I asked again politely if they could. Answer was a no. “ we are too busy, and policy says we don’t have to” We had booked the full week and booked breakfast each day. I was not an unreasonable ask. Shame the best of staff and the worst of staff in the same company.
• jonathansW9978MB (4/5): Poor breakfast - Cooked breakfast was lukewarm/room temperature on 2 of the 3 nights I stayed. This was despite me attending within 5 mins of the breakfast opening time. On the other morning, chef did not attend - still awaiting for the promised refund. No black pudding - despite prominently showing in advertising in the room. Gave more extensive feedback direct but not received any response. Room relatively comfortable, but corners have been cut in terms of maintenance. I will not be going back in a hurry.
• nicolahV903FS (4/5): Cheap as chips….but for a reason - Room itself was clean and typical of what you would expect for a premier inn. No towels had been left so first job was to return to reception, no apology given so maybe this is the norm. Hotel very very tatty from the outside, paint work awful, rusty bannisters outside. Brewers Fayre was terrible, depressing inside. Breakfast cold and no butter for days. Feel sorry for the staff. In the evening its a wait to be served, only one person taking both food and drink orders. Whitbread needs to sort this place out asap! On a positive, plenty of parking and it was dirt cheap…you certainly get what you pay for!
• O5036XJmandyb (10/5): Perfect for our time away - Staff were excellent, very warm and accommodating. The room was cozy just right on the size for what we needed on our break away. Food was enjoyed every time catering staff were wonderful also.
• niknak262015 (6/5): Not the best premier inn - We tried calling at least 10 times the day before our stay and on the morning of our stay ti notify them that it would be after 10pm when we would be checking in . I ended up emailing and did get a response at 9.30 pm an hour before we checked inn . Waited over 10mins for someone to check us in depite pressing the buzzer several times . Stayed in room 15 was very noisy with what sounded like elephants stomping up and down above us until the early hours and again from 7am on the Sunday morning . Some of the breakfast was just warm
• Calan-uk (2/5): Don't stay here! - I'm basing this review on my last 2 experiences at the Premier inn Whitehaven AKA The Howgate, first time I was put upstairs from reception in the old block, the room was dated and in desperate need of refurbishment, bathroom was the same with stains and smells that shouldn't be in a bathroom. I went to the bar for a drink and a snack before leaving for the town, the bar staff couldn't have been more rude if they had tried, however the young girl who served my food was lovely. I should have learned my lesson however I booked again when visiting family, I honestly believed check in was 2pm, as it was when I stayed in the past, so at 2:30 I asked to check in and without any hesitation was told sorry check in is at 3pm, oh i said, I thought it was 2 , no it's 3 and were very busy. The car park was empty, and there were only 4 cars parked at the neighbouring Brewers Fayre, so there was not much evidence of an influx of guests. End result I drove home and slept in my own bed. I was once a regular guest here in my time working at Sellafield and back then the reception and bar staff would bend over backwards to make your stay as pleasant as possible, It's a huge shame that those people have moved on and been replaced. My tip for staying here is don't stay here, there are a few locally ran hotels in the town, and if not try Workington, failing that the travelodge at Cockermouth is far better.
• simoncY8275WD (2/5): Horrific, stay away - This is the worst Premier inn i have been to , we arrived 4.30 on a saturday and were informed no food after 6pm because of short staff, went to the room for a shower it was cold despite running for 15 minutes, food at 5.30 mixed grill average at best undercooked sausages. In the morning another cold shower despite running for another 15 minutes. Breakfast, paid for buffet , all hot items cold and i mean cold not luke warm, domestic toasters , dirty coffee machines dirty cutlery , dirty cups This place is shambolic ,everything is poor .

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