Premier Inn London Dagenham

Location: 2 New Road,Dagenham,Essex,Dagenham, Dagenham, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Marc (8/5): - Rena rum
• muhammad hazifa (4/5): - Pas d’eau chaude dans lavabo Clim qui s’arrête sans raison
• 480olao (10/5): Amazing 🤩 - I had a great stay at this hotel. The staff was friendly and helpful, the rooms were clean and comfortable, and the location was perfect for exploring the city. I would definitely recommend it
• 190iwonao (10/5): Great stay and excellent service! - I had a very pleasant stay at the Premier Inn Dagenham. The staff were friendly, professional, and always ready to help, which made the whole experience very comfortable. My room was clean, quiet, and equipped with everything I needed for a relaxing stay. The hotel is well located and easy to access, and the atmosphere inside is calm and welcoming. Overall, great value for money and excellent service. I would happily stay here again and recommend it to others.
• staceymR2868SC (10/5): Brilliant hotel - This is one of the best premier inns we’ve stayed in. Stayed 1 adult and 2 kids. Location was fantastic. Waterloo station isn’t far and tube station across the street. It’s away from the major hustle and bustle of the city but has plenty of restaurants along the street beside the hotel which was nice to sit out and enjoy in the evening. It was great to have the outdoor space at the hotel too as the weather was warm when we went. The kids could play outside. I would definitely recommend this hotel and wouldn’t hesitate to stay again.
• natandian2013 (10/5): Gem of a premier inn great location and lovely hotel - Location is brilliant and we had a lovely room with fantastic views. Staff were fantastic and professional ensuring we had a fabulous stay. We have stayed in lots of premier inns this is one of the best we have stayed we will be back
• magdaab (2/5): The experience was bad. - Hardly there is someone in the reception. Most of the time I need to call someone to come and serve. The room was never cleaned despite I made the request twice. I changed my own towels, bedding never changed and I was cleaning my own bin.
• tonyrandall2016 (8/5): Premier Inn Southwark station - Hotel is in a good central location with only a 3 minute walk to Southwark tube station. Hotel was clean and tidy with friendly helpful staff. Paid for breakfast in advance but unfortunately there was a 40 minute wait each morning and even though busy the hot selection was cold and not very appealing and the pastries were not fresh so If I was to stay there again I would not pay for breakfast and go down the road instead.
• R2173BEnataliag (10/5): Highly recommended - Very satisfied with all experience. Clean room, very comfortable beds, friendly staff. Recently renovated.Highly recommended .
• Navigate49411990751 (10/5): Happy with the stay - Very cosy Atmosphere, highly recommend Good location, friendly staff. Rooms are tidy and very clean in good value. Happy with the stay
• ebmarky (6/5): Very disappointing! - The room wasn’t very clean and I found a dirty sock down the side of a cabinet! The pillows were flat and the mattress very uncomfortable. Very disappointing stay for the money we paid. Not normally what I expect from Premier Inn and will not be returning to this hotel.
• 212marlenao (10/5): Totally worth visiting - If you are looking for hotel with unusual, helpful service then it’s the right place for you. Home-like atmosphere, rooms are super clean, spacious and in good condition. I’d give 5/5 for that place but for stuff even more than that ;)
• beatao945 (10/5): A very nice stay - The hotel was very comfortable — the rooms were clean and well-equipped, and the staff were extremely friendly and helpful. Breakfast was tasty and varied, and the location was perfect for exploring the area. Special thanks to Edyta for her exceptional kindness and professionalism. I would gladly stay there again.
• 544mateuszo (10/5): Excellent Stay! - I had a great stay at this hotel. The staff were friendly, the room was clean and comfortable, and the location was very convenient. Everything exceeded my expectations. I would happily stay here again.
• G2454LDannew (8/5): good location - great location. clean warm comfortable room. plenty of tea/coffee with extra easily collected from reception... no need to ask easy check inn and great check out time. luggage can be left at reception for a donation
• sealoinks (10/5): Excellent staff service - Excellent service from Shareef. He is very prompt in his service and he ensures that every customer is well taken care especially during breakfast. In fact, every staff in this hotel is very friendly and all of them go beyond the mile to extend their help to customers. Will definitely stay in this hotel again.
• Jimgrim101 (2/5): Room 817 - room from hell - We've stayed here several times and found it great, but tonight we got the dreaded room 817. The extractor fan sits directly above the room and pretty much vibrates the room all the way through the night. No sleep for anyone.
• 198moi (2/5): Absolutely Terrible Experience – Avoid This Hotel at All Costs - After a **5.5-hour drive**, the last thing I expected was to be greeted by reception staff who behaved more like **prison officers** than hospitality workers. Despite already checking in online, I was met by **two incredibly rude staff members** who literally looked at each other to see who would be bothered to serve me. No welcome, no warmth, not even basic courtesy. They handed me a key card with attitude, barked at me to pay for parking, and offered **zero directions** to my room. I paid for a **Premium Plus room**, and although the room itself looked nice at first, the **lights were flickering constantly**. I thought it was just a minor issue—until the entire **electrical system failed**. Since the room had **no phone**, I had to walk all the way back downstairs to report it. And that’s when things went from bad to unbelievable. The same rude reception staff looked me dead in the face and said, **“What have you done?”**—as if I had somehow caused the power failure. I explained I hadn’t even plugged anything in, yet the attitude continued. Both of them huffed, puffed, and acted like checking the problem was the biggest inconvenience of their lives. They spent **25 minutes** playing with switches while I sat in **complete darkness** and watched my food go cold. After nearly 30 minutes, one of them **laughed** and said, “Well, what are you going to do? We don’t have any more Plus rooms.” The level of disrespect was shocking. I asked if there were any unoccupied rooms that hadn’t been checked into yet and was told **“No, because they’ve already paid and we can’t let them down.”** So according to this hotel, **I paid too, but it’s fine to let me down.** The staff even admitted this outright. Eventually I had no choice but to accept a **downgraded room**. They didn’t offer to help move a single bag. I had to make **three long trips down the corridor** on my own. Any decent hotel would have offered help, especially given the circumstances, but not here. The next morning I spoke to the manager, expecting at least a proper apology or partial refund. Instead, I was offered **£9 back for parking.** That was it. No compensation for the downgrade. No acknowledgment of the awful service. Nothing. This hotel clearly has **no concept of customer service**, no accountability, and no respect for guests who pay for upgraded rooms. The behaviour of the staff was rude, dismissive, and totally unprofessional from start to finish. **I will never stay here again, and I strongly advise others to avoid this hotel.** If you value basic courtesy, working electrics, and not being spoken to like a nuisance, choose somewhere else.
• 778niladrib (10/5): Great experience - Stayed there for couple of nights for business meeting. The venue was close to the hotel. The room was good. Staff were brilliant. Highly recommend
• DJawo (10/5): The best nights sleep in a long time! - Excellent location, spacious rooms and the most comfortable bed ever!!! Bathroom clean and up to date. Room 135 was very quiet and we did not experience any noise, from inside or out.
• Danish (10/5): - Value for money
• marsI7249OW (6/5): Check-In Ruined by Unprofessional Staff - I recently stayed at this hotel for a three-night trip and unfortunately had a disappointing experience at check-in. I had pre-booked a specific room type, but when I arrived late that evening, the night manager refused to give me the room I reserved. What made the situation worse was the attitude I encountered—he was not pleasant to deal with and offered no apology or explanation for the mix-up. After a long day of travel, this lack of courtesy and professionalism was really frustrating. The rest of the stay was fine, but the initial impression set a negative tone that could have easily been avoided with better communication and a more respectful approach. I hope management addresses this so future guests are treated with more consideration.
• sjrooney (10/5): Southwark Station premier inn - Great place to stay very clean and tidy lovely polite staff staff lovely breakfast. Great location 10 minute walk from Waterloo Station 5 minute walk to Southwark underground station happy days
• Wander56025300971 (10/5): Comfortable, convenient stay - Very comfortable. Nice breakfast. Good dark room and quiet. I've stayed here many times for Remembrance parade in London as a veteran. Next year the price increase is over 30% which I find unacceptable.
• neallew (10/5): very comfortable, clean and quiet - Clean well sized room. comfy bed and quiet room. brief stay but great friendly staff and able to leave left luggage. no idea of parking or food as didnt use.
• 556terib (10/5): Great location and hotel - Great location near Southwark Station or slightly longer walk to Waterloo. Friendly staff, comfy bed, clean room. Luggage room came in handy on our last day and a few vending machines for drinks/snacks. Some nice cafes and restaurants nearby as well as a small supermarket.
• balkardigwa (2/5): Small family room - Paid for a family room for 2 nights but was given a small family room not the same as my other family members that booked family rooms. ( there family rooms were bigger ) no table in my room. Receptionist had a face on like she didn't want to be there ( maybe get a new job if your unsatisfied with your current one ) I've stayed here before and it was OK but I wouldn't stay here again unless it was FREE. Do yourself a favour and book a different one!
• Z9278QImattj (10/5): Fabulous 👌🏻 - Booked Southwark station to surprise my wife to celebrate our 35th wedding anniversary, I called a couple of weeks before to check if we could leave our bags before 3pm and I must of mention the reason for our stay, because when we checked in, a bottle of prosecco and a beautiful note was waiting for us in the room. Icing on the cake, Thank you to all the staff for making this a memorable stay.
• T7097DFsamanthah (10/5): Well done 😊 - Absolutely Lovely stay with the family, staff were super friendly throughout, we were a bit apprehensive with being in the basement, however it was so quiet and peaceful, room was clean and spacious, we will definitely return, hopefully next summer
• 497glenc (10/5): Excellent stay - Excellent stay at this location. It was close to a metro and had all of the Premier Inn Hallmark characteristics of quality including an excellent breakfast buffet, fantastic service and a super clean and comfortable room which was also quiet. I've stayed at a number of these hotels in the UK and they are all top notch. Highly recommended.
• Janet_Sarah (10/5): Consistently Great - We love this Premier Inn and stay at least a couple of times a year. The location is perfect and the hotel is clean and comfy, but what really makes it great are the staff. Particular shout outs to Amrit, who always recognises us and looks after us admirably, and to Farhana, who looked after us for the two nights we ate at the restaurant, and whose service was exemplary. Nothing was too much trouble. Looking forward to seeing you both again.
• bradleywX9917XJ (10/5): Breakfast - Great breakfast, both cooked and continental, all items were available. Selection of hot and cold drinks also great. Speedy service Thanks to server Shareef.
• natashagG2524EC (8/5): Good experience - Hotel experience was good. Restaurant staff is very friendly, and helpful. Shareef was very helpful at breakfast service. Will visit again.
• FarAway39212057549 (10/5): Good value , great people - Great location, friendly staff clean rooms, Shareef in the restaurant was an absolute delight very helpful and friendly, great customer service
• I8963KXrachelc (10/5): 5 star will be back - room was very modern and clean, friendly staff great service very happy to help. would recommend and be back! Good location and great value for money
• mariakennedy1 (10/5): Shareef served us and he made the experience so lovely. He was professional and kind. I would really recommend - Shareed served us and he made the experience so lovely. He was professional and kind. I would really recommend. The breakfast was lovely and the room was clean.
• tommygilboy (8/5): Repeat Customer - Looking Forward to Our Next Visit - REPEAT CUSTOMER - Pleased with the service and comfort provided at a great price. Only small disappointment is the Bar Area .. seating here needs a major renovation. Seating is tired and dated, showing signs of wear and tear
• Sapper501 (8/5): Excellent hotel and location. - We spent three nights. in this Premier Inn over the Remembrance weekend and would certainly stay here again. It is a 'usual' Premier Inn (and I mean that in a positive way), with the same standards found in all the other PI hotels in the chain, clean, comfortable, quiet with an adjoining bar/restaurant and good breakfasts etc. Where this hotel stood out was its location... a brief walk from Southwark (and Waterloo East) tube stations, a thirty minute walk to Westminster etc. and all with good cafe's, restaurants and bars in the immediate vicinity. The staff were friendly and helpful (as usual) and all at a reasonable price.
• nights0ut (4/5): disappointed me expected better - Got there and told no restaurant it was closed. So everyday had to go to another premier inn for breakfast. I had booked breakfast but because it was a promo was told no refund and have to go elsewhere otherwise no breakfast. Then got into my room and there was a noisy machine stopping me sleeping. Went and complained and they said they had done something but it did not fix it. So could not sleep so that was disappointing. It was very disappointing overall. It looked clean. But bed was not to my liking. Location a bit far out and walk from tube. There was no atmosphere don't know what i am supposed to say about that.
• 423aggelikiv (10/5): Lovely - It was great the food everything and the room service I eat curry with chicken and rice served by ambrit and ruchik.and the breakfast was great too
• Discover751397 (8/5): Grrat stay - Fairly great experience ,good location but didnt like that we were underground and could not view anything .Otherwise my kids loved it and the breakfast was super great!
• elizabethoG7761UL (6/5): Ok but didn’t get what I paid for - Arrived having paid for early check-in - no staff member present. One family said they’d been waiting 20 mins. I waited around 8-10 mins; some arrived and said they’d check in lady was on her break and would be along shortly, which they were. Nice Premier Plus room. Next morning I left for the day at 9 am and wanted to request that my room be serviced - no one around in reception… so I went to the restaurant. Member of staff wrote down my room details into her phone. I think it was the lady who had checked me in. In fact I returned to my room as didn’t need my jacket and saw a member of cleaning staff so I told her I’d requested that the room be cleaned, told her room number, showed her the room and told her that check in lady had made a note of it. Returned that night, room untouched….. so no nice tea, clean glasses and mugs, Green and Blacks chocolate, water in fridge etc. Left the next morning around 8.45 am, no one to talk to at reception so… All in all, a bit haphazard. Short staffed. Otherwise “ok”.
• H9366QAcm (10/5): Excellent - Really excellent hospitality very friendly welcoming and efficient very hardworking, thank you Sehaj and Sangita. Very good quality tasty interesting dinner menu.
• 58maksw (10/5): Brilliant - really enjoyed every stay at Premier in Dagenham. The staff are awesome—always helpful and friendly, making you feel right at home. Rooms are spotless, clean, and recently renovated.
• oramax (6/5): HDMI socket is disabled without explanation. Poor complaint handling. Otherwise a decent place. - Nice enough place in a good area, staff pleasant. What frustrates is they have HDMI connectors for the TV... but you can't use them because they are disabled in the TV management settings which require a code. This is not explained anywhere and makes the HDMI socket a pointless waste of time. Customer Services did not want to handle my complaint. They told me I could phone the hotel manager if I wanted to. Very, very poor complaint handling.
• MV0419 (8/5): Excellent value. - Excellent clean premier plus room. Easy parking. Friendly helpful staff. Close to the tube station with good food and a nice restaurant and bar. We would stay again. A star docked as I was never offered the code for the free ultimate WiFi which came with the premier plus room. When I asked for this the next morning the receptionist could not log on and asked me to go back an hour later. I didn’t bother as we were going out sightseeing. Otherwise highly recommended!
• Salvone1985 (8/5): Good experience - Nice room with basic services but no complaint. Spacious shower and good quality soap. Lack of a wardrobe so ok for short stay. Wi-Fi is too slow to be used.
• Peterborough-stig (6/5): Basement rooms...wtf - Standard Premier Inn hotel, located a few mins from Southwark tube station in a well connected part of London. Room wasn't the cleanest, could have run a hoover over the floor again and the light switch was crusty. Suspect Premier Inn are cutting back on cleaning. Allocated a dingy basement room, new hotel with basement rooms. Served our purpose as we only staying one night and in November it gets dark fairly early. Breakfast the next morning was busy but fresh. All in all, an okay stay, let down by not being the cleanest, no hand towels and basement rooms. Better hotels in this part of London
• V7909UMgaryc (10/5): Great location for your city break - This is the second time we have stayed at the Southwark Station Premier Inn, it’s great location to the station and some brilliant places to eat make it the perfect location for that city break. The rooms are clean and modern, the staff very helpful and the bar/restaurant is great for when you just want to chill.
• P1283LLmichaels (10/5): Clean and tidy. - A very clean and modern room, Shareef and Sehaj were very attentive and efficient. Sehaj was in the restaurant Friday evening, great service.
• Samkappes (10/5): Very good value for money. - We had an absolutely amazing time at Premier inn Dagenham. It was a fantastic hotel stay. It was 6 minutes walk to the Dagenham Dock train station and 18 minute by train to central London, which was incredibly convenient for our travel.Room was clean and we appreciated the comfortable bedding, the staff were incredibly friendly and helpful, from the moment we checked in to the moment we checked out. I can't fault the place and will definitely be going back. I highly recommend this Hotel for everyone visiting London.
• 441michalinar (10/5): I highly recommend this hotel for anyone visiting the area! - From the very first moment we arrived to the very last, we enjoyed every second of it. Beds and pillows were so comfortable we didn’t want to get up in the morning. The staff at were incredibly welcoming and attentive.
• 153andrzejo (10/5): Great stay - Great friendly staff, very clean room. Would recommend. Reception staff were very friendly and helpful. Check in was very easy
• therealcaptaincafe (10/5): Great stay - Excellent value. All of the staff were so friendly and welcoming, particularly reception. Couldn’t fault it for the price we paid. Breakfast was good value and decent enough. Location was good.
• 641natasav (10/5): Family holiday - The staff is amazing quick check in room is clean absolutely live to stay there shop are close station is close great place to stay we stayed in premier in plus room beautiful hotel
• K5538QAannak (10/5): Excellent - The hotel was spotless and the service was excellent throughout my stay. Edyta was especially kind and helpful, which made the experience even more enjoyable. I’d definitely recommend this Premier Inn for anyone looking for comfort, cleanliness, and great service.
• Seaside29939366945 (10/5): Very good service...Thank you 👏 👍 - Cleaning and Service are at a high level. Very clean hotel with excellent service. Edyta was especially helpful and made the stay even better. Highly recommend this Premier Inn!
• JanHunnt (10/5): Lovely stay . - Lovely stay – the rooms were spotless and the beds really comfortable. Staff were very welcoming and helpful throughout. Great location with easy parking, and overall really good value for money. Would happily stay again
• Walk_53 (6/5): Not The Best - Room okay, but needed a clean, shower screen leaked water onto the floor, wi-fi as always in PI is not great, reception was small and always very busy with people, it was quite threatening and uncomfortable at times. Pub next door had no beer, cider or Guinness, barman was not interested. I had a lemonade in the end, food was okay but should have been hotter.
• Mr_busine22 (6/5): Overpriced due to event - So like every hotel, if there's an event they hike up the prices, pretty disappointing really, but I am not paying the company is, so given that when the company spends £400 for two nights I EXPECT free WiFi! Not crappy free that doesn't work then upgrade to ultimate at extra cost! this is just disgusting! Place is OK, I'm in room 205, clearly redone on the cheap as not a single plug, sink or power socket has been installed straight, it's quite laughable really, but it is clean, parking is again a rip off, £9 per night, way better offerings available than this cash rip off, search around

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