Premier Inn Hemel Hempstead West

Location: A41 Service Area,Bourne End,Hemel Hempstead,Hertfordshire, Hemel Hempstead, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• upclosetheatrec (10/5): Brilliant team at premier inn - Hello I turned up not feeling to well and the staff asked if i needed anything and said to call them and even offered to bring food upstairs. Sorry i did not write the two lads names down (2/12) In the morning i was greeted by a very cheerfull person (grant) who looked after me and offered to get my flask filled up for the day. Andy the chef clearly cares about his food at breakfast. Most premier inns do a okay cooked breakfast but Andy was hot and tasty and was lovelly. Great team and all cared about the guest. Thank you all
• hans_skeat (10/5): Great visit, extremely well looked after - Hemel Premier was great, in particular Grant who looked after us a breakfast was outstanding - many thanks. Have stayed here before and it was up to the usual high standard
• ginga4283 (10/5): Great budget stay - Stayed here on Saturday 29th November as a family of 3. Arrived at 9pm after our visit to Wembley to watch football, warm welcome received. Advised to book breakfast but we weren’t sure when we wanted to eat. Didn’t have food that evening but did have a drink. The gentleman working was really kind and chatty. Was great with our daughter (who loved her gift, thank you) Comfy room, clean and tidy. Minimal road noise despite being on the services. Room was warm but not uncomfortable. Fan in the room should you want it. Breakfast the next morning was busy. Staff worked non stop. Continental options available to hep yourselves but cooked options are made to order. The waiting staff didn’t stop, constantly working hard to look after guests. We were happy to wait for our food as it was freshly cooked and good quality. Much preferred to a lukewarm buffet! Gluten free bread available when requested (thank you) Andy the chef did a great job in the kitchen. Food was hot and cooked well. Our daughter didn’t eat the pastry you gave her as a snack for the journey home as she was so full from her bacon, sausage and eggs!
• 78glynism (10/5): Needed hotel not to far from business appointment ,hotel ideally suited nice room,breakfast good,staff very helpful,will use aga - Needed hotel for business appointment in London hotel ideally suited nice room clean good breakfast helpfull staff would use again
• Wjame (2/5): DONT DO IT - Absolutely disgusting run down damp smelly hell hole. How premier bosses have not closed this place is beyond me I stay at premier hotels every week this is definitely the worst I have ever experienced.
• HarryL502 (10/5): A good experience - Debbie the receptionist set very high standards with her caring efficient warm welcome. The room was spotless, well maintained and very comfortable and the pre booked and purchased breakfast was excellent. Contrary to our original intentions we decided to also have an evening meal at the hotel. This was readily organised by Debbie in a very warm, understanding way complete with a lovely smile. Whilst understandably the menu was limited it did cater for all requirements and great care was taken to ascertain if we had any allergies. The freshly cooked food was quite acceptable.
• 294sweetr (10/5): A great stay - I had a really enjoyable stay here. Really clean and spacious rooms, great food and lovely staff. Would definitely come again
• Wanderer51676216860 (6/5): Somewhere to stay the night after a very long journey , nice breakfast , friendly staff - My family and I met here and stayed the night after travelling a very long way for a funeral in Hereford . We were extremely tired when we arrived and the staff were smiley and efficient booking us in . Other members of the family had easily travelled by cab into Hereford for food which they really enjoyed . We were too tired and there wasn’t really anything but a cafe kind of room At the premier to eat or drink . Our room did look abit dated but they are what they are . The bathroom Had a clinical smell to it but you can’t say it wasn’t clean . In the morning again the staff were smiling and helpful , more family turned up and they were able to go in and get breakfast with us and there was plenty of seating and it was a very nice cosy relaxing atmosphere . Chef was working hard to cater for un expected extras but we all eat well with plenty of coffee .
• V2040NXsarahc (10/5): Fantastic stay - Had a fantastic stay here for a work trip with colleagues. The room was clean, had everything I needed and was very quiet which meant I had a great sleep. The service at reception and the bar was exceptionally friendly. Stuart went above and beyond to ensure that we all had a pleasant stay. Will definitely return when next in the area.
• V8754ACmartinh (10/5): Amazing!!! - Best hotel I've ever stayed in! The manager, Sammy, and his team made me feel very welcomed. The hitel was spotless, the beds soft and cosy, the food excellent, and the staff . . . Best in the world.
• Y7880OGiant (8/5): Work week away - Room all clean restaurant small but food good staff good Irena made me welcome at breakfast and very helpful only down side limited drinks menu.
• Crispy1966 (10/5): Thanks Irena - I would like to thank Irena who was extremely professional when dealing with this male Karen, that’s me by the way, thank you young lady and you do have an amazing smile
• C3419WBaarong (10/5): Staff go above and beyond - Large premier inn in good location. Stayed for one night rooms were clean and comfortable. Staff are amazing and friendly went above and beyond to help us as we needed a later checkout can't thank them enough. Breakfast was top notch with plenty on offer couldn't ask for anything more 10/10.
• F7679PHmikew (8/5): Great value - Overall the hotel was clean and without doubt was value for money. Unfortunately was a little disappointed with the bar service on the Friday afternoon as there was no one available to open the bar till 3.00pm. I enquired and was told it was due to staff availability.
• David_H4 (4/5): Noisy room. - Avoid room 119 - it is above the noisy kitchen extraction system which is switched on at 05:00. No compensation offered...
• Dr_Illson (2/5): Good the bad and ugly - My daughter had food poisoning from the evening meal (which we waited for almost 2 hours) kids meal spag bol. Bedroom standard premier inn, service (until i complained) was terrible, i think they were understaffed from what i gathered. The person i spoke to when leaving was helpful and understanding, i thought i would mention this to give a fair hearing!
• sunshine2020_10 (10/5): Friendly and helpful staff - Check in was easy and the staff were helpful and friendly who advised us that the hotel was busy and to book breakfast. The room was spacious and clean and no noise could be heard from the main road outside. Breakfast was well organised and plenty of choice. Special thanks to Andy and the restaurant staff who made sure everything was cleaned before my grandsons breakfast was cooked as he has a nut allergy. Thanks again to everyone 😊
• Akoessiwa (8/5): - The staff here are very friendly. Grant helped us with breakfast, and was so nice. The chef was funny. Clean bathroom.
• CreamTea77 (4/5): Hotel awful, staff great - We thought it had a beefeater attached when we booked but that is now a derelict building in the carpark. There is nowhere else walkable to eat, (staff recommended the Three Elms, about half an hours walk), so you are stuck in the small internal "converted amenity" called the Social (doesn't open till 5pm) with a limited menu and bottled or canned wine - very limited drinks (1 temporary moretti pump set up on a table). Sky news is playing on a tv. The kitchen (about 10 x 8ft) has one man operating it at breakfast and evenings, carrying bags of frozen food past guests to it. It has an open hatch so you can see him snipping open microwave pouches of food and pouring from catering packs of sauce. A dismal experience. As it is only 1 man "cooking" he can only prep 2-4 meals every 15-20mins so if 6 of you want to eat together - you can't. They run out of ingredients too. Onion rings were advertised with tartare sauce but we got ketchup. No prawns, but that was probably a blessing. The bathroom was ridiculously tight, the door shaves the corner of the sink when you go in and then hits the shower, and when you are in but want to come out the metal latch of the door catches your clothing as you can't stand far enough back to escape it as the door opens in towards you. There's a happy hour offering all beer wine and cider £8 for 2, we were charged £12.25 and had to arrange a refund after leaving. We left after one night (had booked two), it was so depressing. Final straw was a guest at breakfast arriving to eat in their well worn pyjamas and furry slippers and an anorak slung over the top. At least have a sign requesting guests to be in daytime attire! The tiny number of staff trying to run this place deserve medals, they are doing their best. Premier Inns need to help this venue out as the staff can't make a silk purse out of a sows ear. We booked this one instead of the city centre one as this had parking on site, but accessing it is not easy. There's only one entrance to it, a small driveway just before the island on the northbound A49, traffic was heavy so if you approach on the A4103 you're in a long queue to get back up the northbound A49. So, we lost the price of the 2nd night we'd booked but it was worth it not to have to endure a 2nd depressing evening in the "Social" room. If this was the first Premier Inn you ever booked, you'd never book another. We use them lots all year and most are really good, but this was awful.
• warwickv2021 (2/5): Just awful - Just run down really. Got locked in the toilet after not having any loo role. Good menu but nothing In stock. Food is cooked in front of you as they pour out of bags and microwave. Chicken wings are not even chicken wings despite being shown a boil in the bag they came in saying they are.( I'm a game keeper so I know a wing when I see them) Very limited bar don't even sell the most common drinks like vodka gin or whiskey. Only mixed tins or bottles. No local pubs so you will need to get a taxi to enjoy food drink or even location . Ps staffing were amazing
• shadd17 (10/5): Family and kids stay as we visited harry potter studios - We stayed last night and what a nice night sleep we had the room is proper blacked out the room is what you expect from a premier inn to be honest there's no plugs by the bed only usb why not both come on get with the times. As you get booked you have to book your reg of the car aswell. There is a mcd's a footpath away plus a garage aswell. We wanted to turn up for breakfast in the morning but be aware that if you turn up you will miss the eat all you want as we only happen to ask about breakfast abit after booking in and only then it was mentioned about booking for breakfast reception should be making people aware of this straight away. Breakfast was great mind started off with some cornflakes with soya milk then into full English 2 off everything apart from black pudding and back to cornflakes with a blueberry muffin. The food is not just walk up and fill your plates it needs to ordered but the blueberry muffins cornflakes etc etc are there the fill you boots. Would stay here again
• Sightsee49362393684 (10/5): Great value, great nights sleep, fantastic breakfast and amazing staff. - The Staff at this hotel were amazing, from our check-in to our fantastic breakfast. The chef even came out of the kitchen and apologised for not including the hash browns. The gentleman at check-in was so friendly and helpful. This is by far one of the best premier inns I have ever stayed in. Definitely be back. Thank you for a memorable stay.
• 698lucie (8/5): Premier Inn Holmer - Second time staying at Premier Inn Holmer. Room was on the ground floor and was on the next to the busy road leading into Hereford. Bathroom was good albeit very small with the door taking up most of the bathroom. Shame the beefeater has closed down as the restaurant is very small and has a limited menu. Sweer and Sour Prawns are on the menu but the meal deal is worth the price. Debbie is very helpful and she covers both reception and meal service really well.
• 507malachib (8/5): Good with shrill tap - The service for breakfast was great, beds were comfy and shower just ... worked. Only problem was the tap made a shrill noise
• Paradise54407636633 (10/5): Best Premier Inn I've been too - This has to be the nicest premier inn I've been too in a long time. Staff are all approachable and friendly. Had many dealing with Grant in the morning, including the chef Andy who cooks up a great breakfast, enough to set you up for the day! Recommended!
• jonmE3783UX (10/5): Fantastic Stay, Surprisingly Quiet - I really can't fault my stay. The staff were fantastic, the food was great, and the room was clean and comfortable. I was a bit concerned I'd hear the main road, but honestly, I heard nothing at all. It was surprisingly quiet, and I had a great night's sleep.
• T9166PIpeterh (4/5): Not our best Premier Inn experience. - The entrance to this hotel is about 20 yards from a busy roundabout on the A49, and is impossible to access from the opposite side of the road. This is not helped by the totally inadequate signage at the hotel entrance itself, which is a very small, unlit sign attached to a wall and only visible from the northbound side of the A49 approaching the entrance. The car-park is quite large but inadequately lit, and again has somewhat misleading signage for the hotel entrance and reception. The hotel itself appears very old and shabby, with worn carpets and some faulty, flickering ceiling lights. Our ground floor room was sparsely furnished, with no sofa bed,only one armchair and a chair at the desk. The bathroom was fairly awful, with peeling paint and plaster, cracked and damaged skirting boards, chipped enamel on the bath, cracked and broken tiles, damaged worktop riser and dirty / rusty soap dispenser. The washbasin drain was partly clogged with soap scum and other detritus, and the toilet flush mechanism was faulty. In the morning the water was not warm enough to have a shower, and barely warm enough to shave with. A piece of loose carpet at the bathroom door is a potential tripping hazard especially in the dark. On the positive side, the staff were very pleasant and helpful as always, and the breakfast was good, as usual.
• C7785WPmj (4/5): More Sunday league than Premier! - There was a damp smell in the room upon arrival even though the widow was open and there was mold on the ceiling in the bedroom. A plus point the bed was quite comfy! The evening meals were very poor! service was slow and the food was just warmed up glorified ready meals, re heated in a microwave. This was fully visible due to the open kitchen. My curry which i considered a safe option due to the "cooking style" was very sparse on chicken about four small nuggets and there was no mango chutney to go with the plain poppadom, contra to what was stated on the menu! My colleagues fish and chips was very dry and synthetic although the breakfasts did fair better though!
• 326surajk (10/5): Very good experience for few nights of stay - We booked this hotel while we were attending the family wedding in pendley manor and was a good stay . Malik and Simona made our stay even fruitful with good care and good service. Good continental breakfast and clean room. Thank you Malik once again and it was pleasure chatting with you
• JohnCol (2/5): Hotel has serious problems. - This hotel has serious problems. First of all. for the time we spent there, it wasn't cheap. The price was more than for an upmarket hotel. the room was grubby. the furniture was quite dirty. The heating didn't work. During the night, on all three nights we stayed, there was an extremely loud screeching noise, which seemed to come from the plumbing on the floor above. In the restaurant, the breakfasts were fine, although the room is too small for the number of guests. In the evening, we ate there twice. They had no red or white wine. The draught beer was off. The menu is small, and of that, several items were unavailable both nights. We were told that they only get a delivery every two weeks. They managed to get three out of ten orders wrong. I do have to say that the staff were fine, so this is really a management issue. Most Premier Inns we've stayed at including several in London have been very good. This one needs some attention.
• E2629KHmichaelr (10/5): Chef is top man - Wicked food! Great chef! Passionate and a good nights sleep! Highly recommend this hotel it’s in a quiet place…………………..
• K3910TIpauln (2/5): Not great ! Free parking costs £100. - Restaurant is too small for the number of rooms. Unless you want a Shell mean deal or Macdonald's for dinner, the nearest eating place is a 20 minute walk. Got caught out by the "free parking" not being free unless you enter your details on the tablet, behind you and not in plain view in reception. I saw this the next morning and informed the reception staff who assured me they would get this sorted. A month later I receive a £100 parking ticket from ParkMaven. Why does a hotel car park which his miles from anywhere need managed parking and why do the hotel staff not mention this at check-in? Unless this is sorted out in my favour - this will be the final time I give Premier inn any of our business!
• janicenix (10/5): Great stay, super staff and very convenient - Really lovely and unexpected stay. We often stay in Premier Inns as they are convenient and reasonably priced. However on this occasion we were met by Grant at reception. He was really helpful explaining the best time to get to Harry Potter and where to park. His local knowledge also helped with where to go for lunch. He made it very personable. The bedroom was what we expected but very clean and as always a very comfy bed. Breakfast was very good and quick which was helpful in leaving on time. It’s easy to find and the car park had plenty of space. I was concerned about the noise from the dual carriage way but I didn’t need to be, the room was perfectly quiet. Would definitely stay again if we are in the area again.
• 818nishmam (10/5): Needed a night to stay last minute and let me have room - Excellent service Excellent customer service would definitely come back good quality rooms all clean good breakfast all clean linens free parking as well not many hotels have this service for free
• matthewbM829PM (6/5): Below Average Stay - I always choose Premier Inn when staying away from home, as it is reassuringly consistent and usually has everything you need. This hotel, however, was very disappointing, for a number of reasons. We chose to stay here to stay outside (but close enough) to London for a concert. On arrival. We drove past the rear of the hotel, and it looked dated and tired, and whilst the hotel inside looked alright in the main, our room wasn't well maintained. There is ample free parking at the front of the hotel, which was great, and a McDonald's immediately opposite, which was very welcome after a late night drive back from the city (beware though - it states on signage that it is a 24 hour restaurant, but only the drive thru is 24 hours). There is also a service station, which was also handy. We had checked in online prior to arriving, but there was nowhere to get a key, so we had to ring the bell several times to find a member of staff (to be fair, she was in the bathroom, but apart from a cleaner she was the only member of staff we could find anywhere, including in the bar/restaurant), despite it being early afternoon. We got the key and headed up to our room. This is where we had a few issues. One of the bedside lamps wasn't working at all, and the desk lamp switch popped inwards (see picture) when my wife pressed it, leading to her finger going through the hole and worrying near to the wires inside. Fortunately, she was fine. The bed was also small for a Premier Inn, as was TV, though none of these things were worth changing rooms for at this stage, as we needed to head out quickly and were only planning to be in the room overnight after the concert, but it was certainly below what we would expect. On a positive note, the room had a great view, and plenty of USB sockets. The main issue with the room was the bathroom tap, which sprayed water all over the room, and both of us, whenever we turned it on (I did record a video, but can't upload it)! We tried various ways of addressing this, but nothing worked, and we were soaked nearly every time. Breakfast, too, was average. It's always less enjoyable when you have to both prebook a breakfast time slot and order your Unlimited Breakfast rather than choosing for yourself, but it wasn't the biggest restaurant area. When the food arrived, it was mostly overcooked, despite being cooked to order, including hard poached eggs and over cooked hash browns. Again, nothing worth complaining about given we had to check out soon after and head home, but disappointing nonetheless. So, as noted, average overall. Nothing major, but enough to make the stay disappointing, especially at nearly £150, which is far more than I have paid for a night at other Premier Inns.
• ruperth298 (10/5): Very decent place - Room very clean, bed comfy, everything worked in room (didn't try the air con as was mild night), breakfast was tasty and well cooked, staff were helpful and pleasant. Easy to get to, quiet environment over night .can recommend and would stay again. Decent private car park reasonable size with spare parking even though we arrived at 9pm, although was a Thursday night.
• Sunshine15273134547 (6/5): A tired Hotel which needs urgent TLC but has some great staff - The Hereford Holmer. The staff were outstanding but the hotel is very tired. The restaurant is ridiculously small for the size of hotel. The plumbing could do with an overhaul as the shower seemed determined to boil or freeze us with no happy medium available. The bed was good and the room, although old, was cleaned to a high standard.
• Fairenoughreview (2/5): Very tired and run down. Not good. - Very run down and tired. Weird smell in the hallways and rooms. Not usual premier inn standard. Please book somewhere else. Extremely poor.
• X2021WGphilipb (4/5): Poor value for a dated hotel - Overpriced poor quality hotel. It’s dated and needs a serious update. Bathrooms are dated, mouldy and rusty with bubbling paint.
• bridget864 (10/5): Nice stay - Stayed for one night Good car park Nice staff Room was ok Bed came pillows comfy Breakfast was very nice, hot, tasty and plentiful
• Q996CLamyw (10/5): Great value, great stay. - We were greeted with a warm welcome, our room was perfect and had everything we needed. The Social dining area was great and good excellent. We had the breakfast and evening meal package and topped it with some happy hour drinks. All was great value. Our servers both evening and this morning were very friendly and attentive. Highly recommend and would stay again

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