Premier Inn Wirral - Heswall

Location: Chester Road, Gayton,Heswall,Wirral,Cheshire, Heswall, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• raisethel (10/5): Amazing stay at premier inn - The hotel room was absolutely amazing very clean and matt the manager was absolutely amazing youll never meet anyone like him so kind and helpful got us everything we needed 100% recommend
• clairegK5441AJ (2/5): Worst premier inn I’ve stayed in. - Our room was dirty, there were crumbs in the bed. Mould around the bath. There was a horrible damp smell in the corridor outside the rooms. Check in took ages as only one person on and long queues. Disabled space out of use due to a hedge needing cutting back.
• nigelrB2628JK (8/5): Nice place - Great location, close to local shopping parks and short walk from wonderful Indian restaurant and local pubs. Rooms were clean and tidy, very slow bar service and good choice of foods for breakfast
• nicolahS6383SJ (10/5): Socialising with Friends - Great food and drink. Matt was a lovely guy and was very friendly. Bubbly personality and went above and beyond Would definitely recommend
• megangG629WF (10/5): Matt the manager - Matt was brilliant on the bar! He is an asset to your company. Really funny and had a genuine approach to our needs . He’s ace
• martinsN3299DJ (10/5): Great welcome, great food - perfect ☺ - Great welcome, great food - perfect ☺ Room was very clean, and located around the back of the hotel, so even quieter than expected! (Thanks Marie!) Atmosphere in the restaurant was great, and the staff at both the restaurant and hotel were very friendly and welcoming, as usual ☺ Excellent food and drink! 🍻 🥂
• philiphT2543VE (6/5): "Free" parking - ensure your vehicle is registered at reception. - Advertised as "free" parking but requires registration at reception - and yet reception failed to ask or register my car for this "free" car parking i- cost me a £67.00 fine.
• A3661DXtinat (10/5): Fantastic - Absolutely brilliant 👏 service excellent staff and breakfast and evening meal was lovely, good quality would definitely return thankyou for making our visit welcoming
• Jake2019abc (10/5): Matt - review - I recently stayed at the Premier Inn and had an excellent experience from start to finish. The room was spotless, comfortable, and surprisingly quiet, making it easy to get a great night’s sleep. The location was convenient, and everything I needed was just a short walk away. I especially want to highlight Matt, who went above and beyond during my stay. He was friendly, professional, and incredibly helpful—whether it was answering questions, offering recommendations, or just greeting guests with genuine warmth. It’s rare to find staff who make you feel truly looked after, and Matt absolutely did. Thanks to Matt and the rest of the team for making my stay memorable. I’ll definitely be choosing Premier Inn again!
• K2510YBjoanneh (8/5): Brilliant - Once again brilliant Anne checked us in . In error I hadn't booked a walk in shower room but Anne was so helpful changing our room to suit our needs . The room had been cleaned to the highest standard by Lola , thankyou Lola . Once again we found the customer service delivered by Anne wonderful, she is an asset for Premier Inn
• Dream296828 (10/5): Excellent. - Ordered sea bass it was cooked to perfection like it was being served in a 5 star restaurant in central London. Waiter was Chris his service was excellent. Would recommend a stay and eat dinner.
• sazza148 (10/5): Good location, great staff - Stayed here for 11 nights whilst in the area for work. The hotel overall is a little dated, but the room was clean, bed comfy and shower hot. The real stand out was the staff, Matt in particular. At times he seemed to be running the place single handedly, often covering reception, kitchen, restaurant and bar at the same. However nothing was too much trouble, he always had a smile and time for a chat which made the difference after a hard day at work. The food was delicious, plenty of choice and good value. Would stay here again.
• M4611UKnataliee (10/5): MATT WILL MAKE YOUR STAY!!! - Matt! What can I say, he's incredible. Wonderful welcoming host, really went the extra mile. From the moment we checked in, his presence was delightful. So friendly, funny yet professional. Full of helpful information for the local area - from shopping outlets to best fast food places in the area!! I think he's the manager - if not he should be!!!
• 907vanp (2/5): Using only if every other hotel in the area is fully booked - Terrible customer service. I have to book hotels for some team members in my company and I always try to avoid Premier Inn, because I know their customer service is some of the worst I even encounter. I book on their hotels only when nothing else is available. One day, they didn't have hot breakfast although we paid for it. They apologised, they promised a refund, a free breakfast and a meal on the next stay... they gave us nothing. They don't answer the phone, they don't answer emails, the Business Account with 'preferencial service' is a joke.
• GillyL676 (10/5): Great location - Excellent location, on the bus route to Chester, and Liverpool with Cheshire Oaks. Garden Centre next door was nice too. Great staff , we even had a tin of biscuits in our room which was a nice surprise.
• 384butchb (10/5): I would definitely stay here again. - The room was well equipped and the bed was comfortable. All the members of staff were very friendly and more than happy to help. Breakfast was cooked fresh and that made a big difference Chris in the restaurant bent over backwards to help and was very polite and is a credit to the company. Well done Premier Inn!!
• louisegD4205NF (10/5): Exemplary customer service - Wow! Anne, Chris, Dom. Thank you for making a difficult stay for me, so much easier. Your customer service exceeds expectations. My husband was in the Spire Hospital in Heswall for cancer treatment, so I was alone whilst he stayed in hospital. Anne was so thoughtful and caring, asking after my husband and his he was doing. She even came back to my table and asked if I needed to transfer downstairs if my husband was coming back to the hotel. Lady at breakfast was attentive too. Btw the black pudding is fantastic! Rooms clean and fresh (thank you Jac). Food was lovely and filling. Staff told me all about the deals (thank you Chris and Kieran the chef). All such lovely positive people. Nothing was too much trouble. Thank you 🙂
• Prdsc (2/5): Very basic- - Stayed for two nights whilst visiting the area. The location is good but hotel is very run down. The car park was full of contractors vans . Out side reception and the entrance to the annexe block there were people hanging around smoking and felt like they lived there. Hotel is probably being used for temporary accommodation. Didn’t feel very safe . The breakfast was horrendous. Cold, only instant coffee as the machine was out of order.Cancelled breakfast after first day as the restaurant area was dirty and run down. Wouldn’t recommend as a family hotel to stay in .
• S3751WNalisonp (8/5): Lovely stay - We were welcomed on our arrival by a lovely man who we never got to know his name, Cheery and helpful. We were surprised later in the evening to see him behind the bar, taking food orders, running the restaurant all while overseeing the hotel reception and general hotel duties. Give that man a rise! We could see that they were extremely short staffed (which we later established is a normal day) so expected a delay with our food, but when it did arrive it was very tasty and nothing too much trouble. Our room was clean and comfortable. The restaurant was relaxing, evening meal and breakfast of a very good standard. We will have no hesitation of staying here again if we’re in the area.
• D1043UAnb (8/5): No water in shower - There was no water in the shower and it took two visits by the receptionist to get BOTH the hot and cold turned on. This wasn't entirely his fault. I was standing in the bathroom monitoring the shower and he was at a cabinet in the corridor opening the valve/s. I shouted, yes, there's water so he thought he'd solved the problem but he'd turned the hot on and the cold off so then we just had scalding hot water. The receptionist responded very quickly both times we traipsed down to reception about the shower. Whoever did the maintenance that resulted in the water being off needs sacking. We'd booked a twin room and I thought we would be able to change the 'configuration' of the enormous bed by moving two smaller ones apart but that isn't how it works. It is possible to separate the two beds but the bedding is for one bed. The other bed is a poxy smaller single that I would have thought is meant for a child sharing its parents' room, not for another adult. It seemed very unfair that one of us had the luxury of the vast expanse of the main bed while the other got the smaller, lower single. The room was far too hot even at the end of October in the northwest of England and there was no way to cool it sufficiently as the window only opens two or three inches. It was a one-night mid-week stay and there were no noise issues. Overall, it was OK and suited our needs but the shower business made us late for our meeting.
• 501beverleyr (10/5): Great stay - We had a great stay at the premier inn special shout out to Matt who waited tables and then was behind the bar he was all over the place run off his feet bless always professional and friendly nothing was too much trouble he had w great sense of humour and respect for his customers would definitely stay again
• Road742404 (8/5): Great location, friendly staff. - Great premier inn in a great location to Wirral beaches and to Chester. Peaceful, easy to park and warm welcome from staff. Bedroom was clean but basic, as expected. We all slept well. Problems were raised to staff and were dealt with to the best of their ability at the time. Appalling, non existent wifi/ data or signal availability.
• rogerrB6180QX (10/5): Great staff - I stay here frequently, Adam and Vicki are most welcoming. I come for business often and have built a good relationship with all the staff so it's always my go to when on the wirral!
• AW0146 (6/5): Staff clearly overworked and under pressure to do a great job. - We are staying the old side of the hotel, its noisy in the mornings with all the contractors leaving for breakfast. Not quite sure what happened to the Premier in guaranteeing a good night sleep. We decided to have food in the joining pub/restaurant on our 1sr night. Was really quite shocked to see just one member of staff taking orders, serving food, clearing and cleaning tables, serving behind the bar and trying to keep all the customers happy. We were even more shocked when the lady in reception joined him later to help with clearing and serving food and setting up for breakfast. These two members of staff were clearly run off there feet, it was ridiculously clear that this hotel is clearly understaffed. I asked if staff were off sick, I was told no its only ever two people. Those who work from head office who make the decisions on staffing, should be made to work a month in this place. Just two of them to see how there staff are treated. It's nothing short of terrible working hours and conditions. The two members of staff in question where nothing but professional, with smiles on there's faces and are an absolute credit to the Premier Inn.
• samanthapB9576KH (10/5): Exellent hotel - Excellent hotel and value for money, I stayed on the 2nd floor at the back of the hotel, room was warm and bed confortable, On arrival their was plenty of parking. Manager on recption very helpful checked me in quickly and help with registration of car. Restaurant , food was nice I have a veggie curry, the fish and chips looked lovely but was trying to be good. Food was beautiful and really enjoyed the 2cpurse meal deal. Breakfast in the morning was lovely too. I ordered poched eggs med done and they where perfect t nothing was room much of a problem from start to when we left this hotel was amazing, also I have to higlight the manager Matt, his customer service skills are amazing, we met at checking, then when at dinner was serving then saw him the next morning, I made a point of thank him for his exellent care and customer service, as had had quite a bad week and quite rundown and the customer service he offered, I felt quite cared for, and I am not a needey person but really appreciated all the effort he gave ro the customers including myself ro ensure everything was ok and could nor enouth. He even arranged a late dinner for my husband at the end of service as he arrived quite late, we had a funeral to be at the next day, it made quite a difference as had been stuck in a hospital all week living off mechine food and sleeping in hospital chairs at night. His care to ensure we had a nice meal , directions swift check in and great breakfast in the morning made a difference. I left the hotel, and felt I had to recomend as the staff all work so hard and Matt the Manager was an exceptional perfessional person who gave amazing customer service.
• Bembo200 (4/5): One the poor experience - We have stayed in Premier Inn several times and this experience was the worst. Booked in all went well. We then realised the heating/cooling system wasnt working at night whenit hit cold. One of the managers assisted with electric heaters. Following morning the key card locked us out and we couldn't find any of the hotel assistant. They changed the card three times and still the same issues. We had breakfast which was very poorly done. The mushroom tasted rubbery, the sausage wasnt probably done or welldone. (even though we mentioned it should be) all in all it was a waste of money for the family of 5. I must say I have stayed in a few Premier Inn this is the first I would have to wait 25 mins for the breakfast to be served.
• 530gennak (10/5): Highly recommended, will stay again - Thank you Matt and team for the warm welcome we recieved after a long day of traveling Matt greeted us with a smile and great energy that continued on through the evening. He went above and beyond for us all. The rooms were very spacious and spotless. Breakfast was a hit with plenty of choice. All in all a great stay. Thank you Matt and team 👍
• X2790RQmarke (10/5): Amazing stay! - We travelled up on friday evening from swansea, for our sons rugby game on saturday, 4 hours of travelling as we drove all the way no stops, once we arrived at the hotel , we were welcomed by Matt , he was so welcoming, nothing was too much trouble for him and he was a great laugh, If we are travelling up that way again we would stay here, just because hotel was great and the staff were helpful especially Matt .
• 425mariaq (10/5): Great night sleep, great staff - Stayed in a family room. Very clean and bed was super comfy. Very quiet slept like a baby. Had food here also with Chris duty manager who went out of his way to make sure we had a pleasant evening. Lovely breakfast in the morning.
• 437coopert (10/5): Amazing - Matts service was at 100% this evening and we had such an incredible experience with the stay. we will definitely be back as we enjoyed our stay. As a base it’s amazing and the beers were great
• 33marisar (10/5): Swansea tribe! - A beautiful hotel in a gorgeous setting. Matt especially stood out, he couldn’t do enough for our party, he was efficient and super welcoming, got us checked in quickly and had a really good laugh with him. Rooms were great, spacious and very clean. A very welcoming place!
• Malc13AFC (8/5): Great visit, impressed with improvements - Stayed here before and was not impressed, as the rooms were ok and the restaurant/ pub was not the best and closed at 9 pm. Thankfully it has improved and hopefully when I visit again it will be even better. The staff are new and very positive, the restaurant/pub has improved and the food was good to very good and it didn't close at 9pm! All this place needs is the company to spend some money on refurbishment of rooms and the restaurant/pub and it has the potential to be a 5 star establishment. Thanks again to the staff who made my stay most enjoyable!
• A1263NJbenjamins (10/5): Good Hotel and helpful staff - Had a really lovely stay here recently, manager Libby was super helpful and knowledgable about the local area, made us feel immediately welcome
• DS7373 (10/5): Great hotel, clean friendly 👌 - Great hotel, good location for area . Lovely clean room and bath area. Great staff . Used bar and restaurant so convenient and new . Bonus to have free parking. Would use again
• P8040CRjonathanr (10/5): Great location for business - Great service and very friendly welcoming staff, the hotel is in a good location with easy access to Heswall and has plenty of parking
• paulnR1333CW (2/5): Hotel in need of investment - Hotel is very rundown and in need of a full renovation Decor is dirty and drab and flooring is ready for a refresh. Rooms are grim and tired. Restaurant attached is also very poorly maintained. Floors are extremely dirty particularly wooden area and stairs. Staff whilst some are pleasant others do not acknowledge you.
• joeheath1948 (8/5): No complaints - Clean, comfortable, predictable, with charming staff. Easy to find and good parking. A nice route south from Liverpool without 'electronic tolls'! Well done, Premier Inns, for what appears to be a policy change by providing the lodge's direct Email address; civilized and useful.
• O9398JCkarend (8/5): Good stay, lovely staff - Clean rooms, fully functional as you'd expect from a Premier Inn. Lovely, helpful staff. Great breakfast next door. Good value for money for b&b. Be aware, no customer toilets available outside pub hours (pub closed in afternoon, if you're arriving 2.30-5.30pm).
• JACKSONJE8 (6/5): Functional stay at the Premier Inn - My wife and I stayed here for a wedding at the end of August. Was really a case of 'does what it says on the tin' - basic room which was fine for our purposes as we literally just changed and slept there. Breakfast the next morning was decent. Room was clean enough but a little worn and some suspicious stains on the sofa! Overall fine if you are not planning to spend much time there and looking for a reasonably priced option.
• C571SStomw (8/5): Good stay! - Large room with bath&comfy bed - option to have food in pub next door too! Only downside, no lift! We enjoyed our stay&will probably be back! 🙂
• H9284ENchristinem (10/5): Comfortable room in a hotel with a good location for exploring the area. - The room was clean and comfortable. The hotel was in a good location and easy to use as a base for exploring the area. And the staff were friendly and welcoming. Good parking right at the hotel.
• U7254QIsimonp (10/5): Heswall Premier Inn Best Ever!! - The warm welcome and care from all members of staff was so appreciated at a difficult time for us both. They all went the extra mile in supporting us when learning of the passing of our father during the visit.
• 398ianb (6/5): The whole place needs a bit of TLC but the staff were fantastic. - Lovely, friendly staff. Good location and quiet, however, the whole place is looking very tired. Cistern in our room was broken so we had running water all night. Everywhere needed a lick of paint. The adjoining pub was not good, expensive beer and the breakfast was mediocre. Coffee was from a flask and revolting. I felt sad for the staff who were so nice and having to work in these conditions.
• 617myraj (10/5): Top place to stay - Stayed here before and will do so again. An exceptionally clean and comfortable establishment. Large restaurant attached for breakfast, lunch or dinner. Friendly helpful staff. Large car park with bus and train station nearby for travel into Liverpool
• andrewsS5723HF (10/5): Family Gathering - Polite and welcoming professional staff, more than happy to assist with any requirements. The staff were more than happy to provide extra pillows. And the staff at the adjoining bar and grill were excellent
• NickiP1602 (6/5): OK for what we were there for! - Its was my Husbands father's memorial at the local cricket ground so locality of this premier inn was ideal! Leave the car and walk! Room was nice. You know what youre getting with a premier inn. What we weren't expecting was the motorbike drone like sound every 30mins or so (through the night as well!) of what we now believe was a boiler. Had we have been staying longer i would have asked to be moved as you couldn't switch off from it once you could hear it and it was annoying! One other grumble was the bath/shower. Unfortunately this isn't a shower cubicle. It is a shower over a narrow bath with a curtain, so whilst washing, you had to fight the curtain that was constantly sticking to you! Plus side - Bed was lovely and comfortable and staff were ever so friendly and accommodating. If we had just been in a room away from the boiler, this review would have read differently!
• gwend383 (10/5): Kind staff will to help out the questions or requirements - The people working there was fantastic and the buses stop right outside of location which ment you didn't require a vechicle
• SusanK762 (10/5): Lovely stay - We stayed for one night at this premier inn whilst going to see Bruce Springsteen at Anfield. Check in was quick and smooth the lady on reception even went to check if the was a table available in the restaurant! Excellent friendly staff, comfortable beds, we had dinner and breakfast in restaurant, lovely food and great service.
• T985TVjohnr (6/5): Family Visit to Wirral! - Lovely large bed, but let down by breakfast closing sharp at 10am on a Saturday. Then the EV chargers in the car park were hopeless! Three there, down-loaded thier app, tried every way, changed charger, etc. Nice and helpful passerby told me to go to the Manor a mile away. All worked. So the thing that got my vote was the lovely friendly and helpful people on the Wirral!
• F1660XBjasonj (4/5): Adjoining room, never again. - I've had mixed stays here, first wasn't so bad even though the meal next door was terrible the first night but good on the second. The second time I stayed I was put in an adjoining room, never again. I could hear absolutely everything from next door, even the person the guy was taking to on the phones loud speaker and I'm half deaf. Whomever was in the room above must have had big boots on, it was 'stomp, stomp, stomp all evening until late. Staff were okay, though I didn't appreciate the feeling of being restricted to just one of each item of breakfast when taking my order, I got the feeling the lady was paying for it, and at £10+ I expect to get at least two of everything. I have stayed in nearly all the hotels on the Wirral while working there and this is further down my list than I expected from a premier inn. I will stay here again but, I will insist that I'm not put in that room (215 I think).
• Missperuna (10/5): Gem of a Premier Inn!! - Have recently returned from a 2 day stay at this superb hotel, ideally located for visiting friends in the area. From arriving and being greeted by the wonderful Lindsey on reception, the clean, comfortable room and very pleasant pub attached ,we had a great time here. Our room was top floor at the end of the corridor. Very quiet and relaxing. Bathroom had a bath and shower which was a bonus. Bedroom a good size, with a king size bed, tv, and very comfortable pillows. Housekeeping available if requested at reception. Clean towels, spare coffee/tea and milk always available if required. We didn’t have breakfast whilst staying there, but did spend some time in the pub attached which was very friendly and not too busy. The car park was immediately outside the hotel and free to use, with plenty of spaces. Bus stop outside to go into Liverpool. Definitely recommend staying here at Greasby Premier Inn - we intend to return very soon.
• DMBham (10/5): Great hotel, warm welcome - Great hotel. The beds are very comfortable. It was good to be able to adjust the room temperature (full instructions are left to aid this) as it was a cold, stormy day outside. At no point, did the room feel too hot or too cold. There is plenty of parking, during the daytime and the evening. Lovely, friendly staff. We received a warm welcome from Lindsay on reception. She made us feel welcome and cared about.
• Scarboroughmark (10/5): Bang on the money - Comfortable bed, clean room, good shower. All the basics covered for a good price. Breakfast was very good. Freshly cooked with better bakery items than many hotels. EV chargers in the car, very handy. Could do with proper USB charging in the rooms. There was a USB A port but didn't work. All of the staff were great too.
• natashawQ4984ZF (6/5): Good room, restaurant hit & miss. - Very comfy room, clean & good size. Staff very friendly. Room was very cold (granted it was -2 outside) but heating took along time to heat up & no heating in bathroom. Restaurant was hit & miss, breakfast had good options but cooked breakfast came out with lots of water on the plate - much better local cafe’s for similar price. lunch there was very nice, attempted to go for dinner but kitchen closed earlier than stated online.
• daviddT9454CO (10/5): Family hotel - Great rooms, friendly staff at reception and restaurant, dinner was tasty and breakfast was a great start to the day,will definitely stay again when visiting family we had a double room and a family room, the only thing was the picture when booking the family room showed 3 beds only to find out on arrival that the picture was not of that hotel, so only 2 beds
• paulbT5652CP (10/5): Excellent stay and service - Stayed here for one night on business. Lindsay on reception was very helpful and went over and above. She explained everything, she had checked the room and put the light on and the heating. She double-checked my table reservation in the pub next door. Food and drink there very good, staff also very helpful and friendly. I would definitely recommend staying there
• Weekend0914 (10/5): Special Place. - Enjoyed our stay at the wonderful Premier Inn, Greasby. Exceptional staff and management - genuine warm welcome, friendly and extremely helpful. Very well run - immaculately clean, very good state of repair. We stay there regularly, while visiting family and friends. Delighted to recommend this excellent hotel. N.B. It is the staff who make it the special place that it is!
• 2point4kidsEngland (8/5): Would stay again - Older hotel in need of some updating in communal hotel areas but rooms of usual Premier Inn standard. Not the best but not the worst I've stayed in. Staff were super friendly and helpful in both the hotel and restaurant. Restaurant has been refurbished with a nice bar and good choice of food. Great nights sleep as very quiet and would visit again.
• Aileenmah (10/5): Great budget stay - Lovely welcome, comfortable spotlessly clean room with everything you need, great service and friendly staff as usual from Premier Inn. I stayed here as just needed a bed for the night and it is perfect, good food at the pub next door made for a hassle free trip.
• MarvinSteppingley (6/5): As expected - I booked three rooms for a family occasion. Good parking and a welcoming reception. Beds are advertised as super-king sized but we were allocated a normal double bed. A big shout out for Lindsey who switched us to a room with a king sized bed and fetched another towel: thank you, Lindsey. Bed was comfortable but I would have liked an extra pillow. Neither of us has long black hair so finding some in the bathroom was unwelcome. Room décor was fine but the corridors and stairwell are tatty and tired.

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