Premier Inn Rhuddlan

Location: Castle View Retail Park,Marsh Road,Rhuddlan,Clwyd, Rhuddlan, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• sharonl2016 (2/5): Beware of parking charges - I stayed in this hotel from 4/11 to 6/11 thinking I got a very good deal when we visited our daughter in Ringwood. I have stayed at this hotel before and have never been charged for parking my car there in their car park. I was not informed of car parking charges when I booked online, I was not made aware of car parking charges when I booked in and was not made aware when I booked out!! There is I am told car parking charges signs all over the car park but to be honest I didn’t look for these when I parked, as I said I had stayed here before and was never charged. We are aware on holiday at the moment and I have someone monitoring our mail whilst are away and I have been charged/fined 3 times at a cost of £57.00 for the 4/11 the 5/11 and driving out on the 6/11, so a good deal has turned into a complete rip off. I paid £57.00 or if I had not had my mail monitored I would have had to pay £95.00 3 times!!! I just wanted everyone to be aware of the charges so the same doesn’t happen to anyone else as I feel this is exploitation at the highest level of deceit
• G9162QLleer (2/5): Left outside and no staff - The main outside door was locked at it was past midnight (1.20am). I was left outside in the freezing cold for almost 45 minutes. i was knocking the door, calling the hotel phone, knocking the frosted staff window from outside and nothing. I ended up walking round the back and found an unlocked door which went into the kitchen. i checked around and no one was there, i managed to find my way into reception to find a note from another customer where they had the same issue of no staff and wanted a refund. the time left on their note was 11.45pm. finally someone come out, she had clearly been asleep and admitted this. by now it was 2am. I said how i got in and she didnt seem phased at all the building was unsecure and anyone could of come in and done a lot worse than i did. i filmed the whole thing just to cover myself walking in, also took a picture from the note left by the other customer incase that was binned. It was minus 2 outside, i was freezing and left outside. this is beyond unacceptable and then the worry of anyone being able to walk in how i did. i didnt get into my room until 215 and i was then unable to sleep being so wound up and cold. i feel this is very below any standards from premier inn. I wish to request a refund to my personal account and not my business one as it was me who had the lack of sleep and not my business! the safety risk for your customers last night and access into the kitchens is terrible! sure there is plenty of cctv to back up my case.
• johnaU7813UO (10/5): Hospital visit stay for two nights by two coupled. - First class service from the reception staff and in the restaurant. The breakfast was 11 out of 10 with as much as you could eat and everything was freshly cooked to perfection. large choice of everything and all good quality. Not really much more to say apart from all you other chains take note!!!
• Jizo-J (8/5): A mixed experience - It is difficult to choose an overall rating for this hotel. If I was judging it purely on the comfort and cleanliness of our room, then it would have been five 'stars'. However, if determined on only the restaurant, it would at best be three. Our room was spotless in every respect and provided a comfortable stay. Also, the reception my partner and I received on checking in was exemplary. But, after having just one evening meal and one breakfast at the establishment, we ate at at restaurants or cafes in Ringwood. The main problem was that the date of our stay was during school half term time and Premier Inn was promoting the offer 'Kids eat free'. Consequently, any idea of a relaxing meal or breakfast was no more than a pipe dream. I had to remonstrate with a father who allowed his toddler to disturb our evening meal (which was actually cooked well), while our breakfast was consumed amidst the bedlam of poorly-controlled infants. Food simply ran out very quickly, if it was there in the first place (e.g., the 'fruit salad' apparently comprised just berries in juice). Our woes were compounded by a waitress who, on our request for a table away from the busiest part of the room, virtually ordered us to sit where she'd indicated. No doubt, if we were to return to the hotel out of half term time we would find the restaurant quite acceptable, but the experience has unfortunately coloured our memory of Ringwood Premier Inn.
• NAN10377 (10/5): Nice stay - Tidy room. Warmest welcome ! Staffs are very polite and helpful. Foods and drinks in the restaurant are very good. Beds are comfortable.
• 300johnathans (10/5): Great stay - Had a great stay at Ringwood premier inn. All the staff were very friendly especially the young chap, Tobey. I had the meal deal on the last night of my stay which is great value for money! Will definitely come back again
• O8490VMstuarth (2/5): DO NOT STAY HERE IF YOU ENJOY SLEEP - Never stay at this hotel. AC unit makes so much noise even when "turned off". After a little googling i realised the fuse box to the room could be completely turned off, which did infact turn the AC off. I was then met with the sound of about 8 large generators/fans directly below our room!!! (Room 320) I asked if i could be moved further away but apprently no other rooms available. I would never come back here and i suggest if you are travelling to Ringwood do not choose to stay in the Premier Inn.
• S4675XTphilg (10/5): Premier Inn - Spotlessly clean and one of the best Premier Inn’s we have stayed in. had a meal and the food was excellent. All the staff were friendly and chatty. Manager was superb ! Thanks !
• charltonfc (2/5): Should have been better - stayed in premier room , only 1 lot of towels and when we went for breakfast only 1 member of staff ( working hard) was carnage and running out of food as quick as it’s dished up
• louisap620 (6/5): Think of 'Older' guests - On arrival our Room smelled of 'feet' wish windows would open slightly as the rooms get very stuffy and A/C too cold and made us cough. Talking to others of similar age, we hope this chain would consider more rooms with walk in showers, as found getting in and out of bath quite challenging, although not disabled! The young cleaner lady was very good.
• peteraE6482HT (10/5): Great stay whist visiting family - I had a great stay at Ringwood whilst visiting family. Breakfast and dinner were both great and the staff were very welcoming.
• leahpQ6744RZ (10/5): Cleanness of the room - When I walked in the room it smelt lovely and fresh. The whole facilities were up to a excellent standard Thank you will be returning
• rhyshJ3721UN (10/5): great stay - lovely clean hotel staff friendly, room was cleaned by kaye who left us hot chocolate and biscuits in the room which was a nice surprise. thanks guys
• niad187 (10/5): Had a lovely stay. - This was my first night staying in a Premier Inn with my daughter. The room had plenty of space. The bathroom was spacious and clean. The staff were very welcoming and friendly and made us feel comfortable and relaxed. The hotel was close enough for us.
• JackieS936 (6/5): Be careful of the parking charges premier inn are charging erroneously and you cannot get resolution - So we arrived before checking time by about an hour so as we were off to pre-wedding party we did the early check in charge. Hotel is very tired in places and to find the receptionist took some time despite ringing the bell. We duly paid our parking dues for the whole weekend arriving in the Friday at 2.00 pm and leaving by 10.30 am less than 48 hours, then 2 weeks after got a parking fine through our hire car saying we hadn’t paid. Receipt duly submitted but hire car were asked to pay the fine and we are duly £200 down and unable to get direct contact with parking fine company who have erroneously fined us when we paid the tariff requested on the auto pay booth. BE Very careful premier inn don’t want to know! Put me right off using this hotel customer interaction absolutely atrocious!
• D4413ULnicks (6/5): Starting to show it's age - Usual Premier Inn quality sleep but this hotel is starting to look a little casework. External signage has started to fade, some wear on carpets and internal fittings. Bedside lamps in room did not work properly. No grab handle in shower. Decent enough sleep despite very strong storm force winds.
• rayhG1725YL (4/5): Don’t arrive in the evening if you want food!!! - I travelled to the area from a long distance and arrived at 9pm hoping to eat a meal in the restaurant. I was informed on my arrival that the restaurant had closed at 8.30 pm as it was ‘quiet’ which was disappointing with no food outlets nearby. I’m a little concerned that there may not be a breakfast available if it again closes due to it being quiet!!!. Very poor service just so that the chef can have an early night!!!
• adamgale1 (10/5): Great overnight stay - Lovely, warm and friendly welcome from a great host at reception. Lots of humour and professionalism, and clearly good at reading customers - something sadly lacking in a lot of customer service of late. As always, the rooms were of typical and trusty Premier Inn standard. I do find it a shame that PI hotels don't have a safe in the room. This small addition would be great, but it doesn't stop me from using them, as everything else is fine. Our server at dinner was also fabulous - cheery, informative and engaging. She informed us of the new menu, and after we had chosen, let us know one of our dishes was her favourite - a small touch, but nice to hear. The quality of the food was excellent - particularly for the price. The only (small) negative was the lack of draft beer. Not a huge issue, though. Breakfast was being served à la carte (due to an issue with the hotplates, I think), which was much nicer than the usual buffet-style service - though this naturally made the service a little slower. As before, fabulous staff. We were stopping over during a working weekend, so we cannot comment on the location or anything else in the surrounding area - I know it is pretty close to the town centre. We'd happily return again in the future.
• suzuki1957 (6/5): Dissapointed. - Hotel is shabby and dated. Bathroom needs updating. Shower was difficult to operate and toilwt was difficult to flush. Food was good next door. Carpark was small.
• wheelybin01 (10/5): Good value stay - Great stay. Good location. Hotel clean and comfortable. Very friendly and helpful staff. Good food and drink choice in restaurant.
• shaundL6951TL (10/5): fully recommend - very comfortable and clean hotel. Staff very friendly. Special mention for the breakfast probably the best i have had in this range of hotels. top sausages !!
• Tourist08628201380 (10/5): Great hotel , friendly staff - Great customer service , lovely lady at the desk let me and my work colleague in stress free asked when we would like to book a table for dinner and breakfast, clean tidy rooms and very comfy beds 🤟
• andrewmG4310HU (8/5): Great cycling base, walkable to town - Ringwood is a great base for cycling the new forest. The hotel is on a quiet business park, walking distance to town. Rooms are comfortable but not all have baths. Breakfast is good value. Helpful team when we stayed
• lillya526 (10/5): Trevor was excellent - My boyfriend surprised me with a stay here for my birthday weekend, and we had such a lovely time! The location is great – we visited the New Forest, which is only about a 20-minute drive away and absolutely beautiful. The staff really made our stay special, especially Trevor. He was so attentive and friendly, always making the effort to chat with us each day. On my birthday he even gave me a complimentary drink, which was such a thoughtful touch. The rest of the weekend team were also really lovely, but Trevor stood out and made us feel so welcome. The only downside was the breakfast on Monday morning. Unlike the weekend buffet, it was a plated service, and unfortunately we were left waiting for about 40 minutes. When it did arrive, the portions were quite small and the food wasn’t as nice as expected. Overall though, we had a wonderful weekend, and thanks to Trevor and the team, it felt really special.
• Masterblasster (10/5): Clean, comfortable, perfect location for visiting The New Forest - Comfortable, clean and quiet. Perfect for a stopover. Only thing missing were glasses in bathroom for toothbrushes. Can't fault the hotel at all. Didn't eat at the hotel though, so unable to advise on quality of evening meal or breakfast.
• jackcL9860XM (4/5): Antz Two : A Ringwood Visit - My daughter’s favourite thing of the weekend away, no not Peppa Pig world it was the Ant apocalypse at our dining table, she throughly enjoyed squashing/picking at the ants and asked me if we could bring some home. Ignoring the average food and the flat as an Ikea delivery beverages, it was the ants that ruined our already tiresome day. As for the bedroom I assume there was a hoover strike, either that or the cleaner was having a feast on monster munch and thought we’d like a late night snack because the floors were the worst state I've seen in a hotel let alone a premier inn. The rest of the stay, such as the bathroom and breakfast was as expected, but sadly we left rather dissatisfied with the overall visit . My two year old daughter did however take away something from the experience as now i can’t get A bugs Life off the tv !
• AdeleCH27 (10/5): Very friendly staff - Our company booked myself and a colleague here for a few days . The staff here are all so friendly and do what they can to make your stay pleasant . Rooms were clean and today, free parking and plenty of it. Aldi across road and kfc and Starbucks on same estate. Thank you to all the staff for a lovely stay!!!
• johneH7067GA (10/5): Weekend - Excellent throughout and food in table table next door was excellent Evening meal and breakfast superb location was excellent
• U5415PWjoannap (8/5): clean and friendly BUT parking your car is extra - Clean and friendly. BUT on arrival you have to pay extra for your parking which wasnt mentioned at booking and then if you get back in the evening theres only limited parking and being that its in a industrial area most people would drive?
• lcarter04 (8/5): Pleasant stay - Was a pleasant stay. The staff were friendly and efficient. Lots of choice at breakfast, had a little issue with my breakfast so staff replaced my food and also gave me a refund. Beds were uncomfortable but it was what it was, we were staying for a couple of nights so just put up with it.
• G5706EMsamt (10/5): Caring staff, brilliant breakfast - We stayed here during a last minute trip to Paultons park. The hotel is clean, tidy, breakfast is brilliant and most of all the staff are all very and helpful and friendly. We want to give Trevor a Special mention, he was working on reception for the evening/night of the 18/07. Our daughter became very unwell with a tummy bug early evening which carried on through the night. Trevor was truly amazing. He changed bed sheets, cleaned the carpet, replaced our towels and made sure my daughter was ok. He even brought food and drink up to our room. We really can’t thank you enough. He was is the most caring person we have ever come across, he made the whole experience less stressful. Thank you again
• genestaa2024 (10/5): - Very Comfortable 3 night's stay, room was clean, all the staff made us very welcome and were very helpful in booking our meals. We'll be back.
• J1949ZBwendyj (10/5): Lovely stay - Lovely stay, room was clean, restaurant next door was a table table and very nice unlike some of the premier inn restaurants i have stayed at recently that have changed and gone downhill. All staff were friendly here but a big thanks to Michelle she was lovely and really helpful.
• 406debr (4/5): Awful - Unfriendly receptionist who told me that she was giving her colleague a handover when we arrived 10 mins early for booking in . She didn’t give me a chance to ask if the room was ready ! She then promptly got up and had a cigarette right outside the entrance to the hotel which is was both unpleasant and unprofessional leaving the foyer reaking of cigarettes. The hotel was grubby and tired . Every communal area needed a good clean and vacuum and it was like that for the two days that we stayed there . There was inches of old dust along all skirtings in the room especially under the bed which could be seen due to bed design . Definitely the worst Premier Inn that I’ve stayed in . The pub next door was pretty similar tired and grubby although the staff there were very pleasant.
• Slice_of_Life_666 (4/5): Poor room. Lovely staff. - This location felt a little old compared to many. On opening the door, I was met with a smell. The room felt like it had had no fresh air for weeks. It soon became apparent why. The extract in the ensuite was not pulling any air out of the room despite the noise, and the air conditioning in the bedroom was locked on recirculate. The room smelt of dust and oily engineering overalls. I'm guessing that was the previous guest. I raised this with the staff who were lovely but unable to do anything for me as the hotel was fully booked.
• C1367VPdavidh (10/5): I was visiting family . - Enjoyed my stay at Rhuddlan premier innroom was spotless and shirley on the desk was very knowledgeable and helpful with my questions about the area and bus routes,also the restaurant next door was very welcoming and the food was excellent .
• M80W (10/5): Helpful staff 😊 - Recently stayed for a family get together. Had a query about an event happening in the local area. The lady behind the desk 'shirley' was really helpful with answering my questions. Great place and team members. I would recommended staying here.
• victorialB6192HH (10/5): Great place - Lovely place ..and lovely staff. Lovely .lady on the desk was very helpful ..I think her name was Shirley..Great place to stay.i would definitely recommend staying here 10/10 the rooms were spotless and the food was delicious...........
• H912RDmitchb (10/5): Incredible Customer Service! - I'm writing this review as one of the individuals at this specific location went above and beyond and provided some of the best customer service I've ever seen. Carl helped me with a booking at a different location when I was visiting from Canada and he reached out directly to his manager to gain assistance in getting a refund from a different location. Carl was kind, friendly and shows he takes pride in his job and wants to exceed the expectations for the every guest. I cannot wait to make a trip to Wales and I know when I make my way through Rhuddlan with my family, we'll be staying at this location because of Carl's incredible customer service.
• 772hanw (10/5): Great staff, clean rooms - After a long drive home, I decided to stay overnight at this hotel before heading out on the road again the next morning, I was very tired and grumpy after driving all day. Upon arrival, a receptionist named Carl was at the desk and greeted my family and I with a warm smile which instantly lightened up my dull mood. He asked us to fill some personal information in and then took our payment. When asking if the pub across from the hotel was linked to Premier Inn, Carl informed us that we were able to use our meal deal there and asked if we would like a table booking for both dinner and breakfast which was very helpful. He informed us that our beds were made for us and that our room was on the first floor before letting us go to our room. Entering the room, the room smelt good, and looked extremely clean. We noticed there weren't enough towels, so we went back to reception and asked for another, Carl was quick and efficient in handing one to us. Nothing seemed to be too much for him. We went over to the pub for dinner which was very enjoyable, and not long after finishing, we went back to our room and went to sleep. The bed was comfy, and the room remained warm for us throughout the night. Would happily stay there again if I needed a hotel in North Wales

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