Premier Inn London Hayes North

Location: 362 Uxbridge Road,Hayes,Middlesex, Hayes, GB

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Leonieke (10/5): - Vriendelijk personeel vooral bij het ontbijt. Keurig ontbijt met veel opties
• chrisntrina (10/5): Lovely very clean room - Was actually very shocked as outside looks like a prison but inside was lovely and very clean. Breakfast was well worth it definitely get your money worth. Would recommend this place and would stay again .
• O9956OErb (10/5): Hatfield Premier Inn - I visit here frequently, great premises. The staff are extremely friendly and helpful, especially Theresa and Monica.
• Belfast-Will1975 (2/5): Tired hotel with construction work ongoing. - Very poor experience of staying in the Premier Inn Haydock. Paid for an early check in, to be giving a room next to where a Pneumatic drill was being used. Shaking the entire room and making rest impossible. Had to be moved room due to the incessant noise and vibrating room. Had I know this hotel had construction work ongoing, I would NOT have booked it. All in all, not impressed.
• looby1324 (2/5): Unsafe! Please do not stay here. - Absolutely awful hotel - nowhere near the usual Premier Inn standard. Booked a 1 night stay here with our two children. As we approached our room it was clear that guests had been taking drugs in the hotel as there was a smell of cannabis in the corridor which was particularly strong in our room. Quickly became apparent that this hotel was not a safe or appropriate environment for our children so we did not stay. Staff on reception were obviously aware of what previous guests had been doing in the hotel but seemed unwilling and unable to take action. I am a regular Premier Inn guest and have NEVER seen one of their hotels this shabby and unsafe. Please, please do not book here!!
• FrequentFlier369894 (10/5): Premier Inn Hatfield - The location of the Premier Inn was ideal for me as it was halfway between where I was seeing friends on Saturday to where I was seeing friends on Sunday. The atmosphere is in the hotel and the bar was absolutely excellent. Your staff Terri and Monika, were both excellent, answered all questions I had and engaged in conversation making a very enjoyable stay. I would completely recommend staying at this Premier Inn and would gladly stay there again.
• carlyf825 (10/5): Well price well fed slept nice - Live local in an overcrowded apartment. Needed an escape and the overnight stay was more than expected. Food on point and comfortable room. Priced well. Will definitely be heading back again.
• N2832LRjordanw (10/5): Amazing staff 😄 - Amazing stuff on in the evening from 5 pm onwards rooms are decent. Better comfy, quiet and the bathroom is clean and tidy. But more importantly the staff here care. They only overheard a conversation about me losing my dog today and they went above and beyond and I would like to thank them personally from the bottom of my heart. How kind you all were I know some say it's just a dog but it was a family to me and the team here made a hard day just a little bit easier. And thank you very much for your kind words and even the little cuddle that was needed. Amazing stuff! Amazing team. Highly recommend
• Marta (2/5): - There was bed bugs all over my bed.
• Tour54664807703 (10/5): First visit at the social will not be the last. - The ambiance was perfect, greeted promptly at the entrance by Alisha she was so lovely and served us with amazing service. Overall, it exceeded expectations, making it a must-visit for a sophisticated place to wine or dine!
• W1327GVloganh (10/5): Our first visit at The Social Premier Inn - The Social offer an exceptional experience from start to finish. The atmosphere is warm and inviting, perfect for both relaxing evenings and lively gatherings. We had Alisha as our server and she was very friendly, attentive, and knowledgeable, making sure we all felt welcome and well cared for. The menu features a great variety of dishes and the drinks selection is impressive, with creative cocktails and a wide range of wines and beers. Overall we had a great experience and we will definitely be returning.
• 179ramadanr (8/5): Nice stay and Location - it was a nice stay, the hotel is cozy but it should have more Breakfast options ,the staff are friendly especially Sabreen and Hannah they were very nice ,Friendly and supportive at front desk and Breakfast as well definitely I may stay again when I have chance
• 456oksanam (10/5): An overall good experience - Excellent stay and great service from arrival to check out. Cara and her team were very friendly and helpful throughout my stay.
• 47leeannes (10/5): Great hospitality - Hospitality second to none. Cara was amazing through the whole stay always ensuring we were comfortable and had everything we needed.
• F9456PBrs (8/5): Good stay - My stay was very pleasant? staff very accommodating and welcoming. The proom was clean had no issues. close to public transport and shops. It was a good stay.
• otgk2025 (2/5): Worst Hotel Stay of My Life. Avoid at All Costs - I don’t even know where to begin because this hotel was a complete nightmare from the moment I arrived. The pictures online must be at least ten years old because the reality looked nothing like what was advertised. The entire place felt neglected, dirty, and honestly unsafe. The room was disgusting. There were stains on the sheets, the walls had marks all over them, and the carpet felt sticky. The bathroom looked like it hadn’t been properly cleaned in weeks mildew in the shower, hair on the floor, and a smell that hit me as soon as I opened the door. Noise was constant. Doors slamming all night, loud talking in the hallways I barely slept. Customer service was non-existent. When I complained, the staff acted like I was inconveniencing them. No apology, no offer to move rooms, nothing. Security felt questionable. The lock on my door was loose, strangers were wandering around the corridors, and the car park had no lighting at all. I didn’t feel safe leaving my belongings in the room. Overall, this hotel is rundown, poorly managed, and absolutely not worth the money. I checked out early and booked somewhere else because I couldn’t stand another night there. Save yourself the stress and stay literally anywhere else. Avoid this place at all costs.
• Explorer55422713239 (10/5): Good - Lovely meal tonight in the newly refurbished restaurant all credit to Alisha. Great service and brilliant menu recommendations.
• L2388KZmariep (10/5): Great restaurant experience - I dined in the newly refurbished restaurant and the food was lovely. The staff were really friendly and helpful - Alisha was great, really attentive with the check backs, super smiley and really welcoming. Thanks!
• R4703JMpaulm (8/5): Changes - Mel on reception is great, new restaurant is nicely done and food is good, but could be doing with an area if you want to sit after a meal with a drink .
• Odyssey36908885974 (10/5): New Restaurant - New restaurant at Premier Inn Haydock Yewtree Way. Very nice refurbishment. Friendly welcome and very attentive staff especially Alisha. I will be back.
• paulcA2536RX (10/5): Nom nom nom - lovely food! - Food fantastic, dishes very tasty. Staff very antentive with a genuine interest in feedback - so freindly - and over the last two days, a special shout out to Jack and Alisha waiting on, as well as a number of staff of whose names I didnt get. Ive been at the hotel for the last 10 weeks; ive had my fill of pasteries, banana and apples (lol) whislt renovations take place, so in the next 5 week I have left, I shall be working through the menus (thanks to work) in a bid to catch up! Keep the standards up, it will work in your favour! And another big shout out to all the staff working within the hotel during my long stay. EVERY ONE of them have been so good, so friendly and overall a pleasure to have gotten know.
• leehA4128YO (10/5): Great food and Service - Great food and Great Service from Alisha. Cheers. Nice restaurant and decor,, good atmosphere! Thank you. All the best
• W372LHnickh (10/5): Great service for reopening restaurant. - Had a great meal this evening in the newly refurbished restaurant, great service from the whole team, Alisha, Charlotte and James.
• J4597OKgeorges (10/5): Brilliant experience - I enjoyed a lovely meal and received great customer service. i enjoyed a great burger with chips. the staff were very friendly who were charlotte, alisha and james
• petersH1947GV (10/5): Very clean, comfortable and good value for money - Very clean, comfortable room and the breakfast in the morning was great as well- Alisha was very friendly and welcoming and the cook was also very accommodating. On the second night I was staying (Friday 7th Nov) the person in the room above me decided to start stomping around late at night and didn't stop for hours - have no idea what he was doing. Went down to reception and the guy on the desk (can't remember his name but he was young with black hair) was really helpful. He gave me another room along the corridor and I slept great after that. So all the staff I met on my stay were fantastic.
• Mabassa (10/5): Easy parking, comfy bed, nice breakfast - Friendly welcome at reception from Donna and Alisha, who were also great with customer service in the newly-refurbished restaurant.
• Scenic67503884866 (10/5): Stayed here a few times before, staff friendly and happy to help, new restaurant just opened. - Hotel is close to work , room is a typical premier inn, practical layout, clean, shower and bath, on site parking is a big bonus ,no charge for parking just login your car reg at reception.
• sharonsD7591BA (2/5): Never again! - What a horrible experience. We were not told we had to book the restaurant so waited for 20 mins to try to get a table. There was no one serving and no one to help. A man was walking around trying to pay for his meal but there was no one available to take his money. We gave up. Later that night we witnessed a van being broken into in the car park. Reported it to the reception along with photos but they really didn’t seem bothered. I do not believe the police were called! Never again!
• melaniad235 (10/5): Good hotel and a nice team - Jade and the breakfast chef very accommodating:) Great check in efficient and a good hotel for our visit. We surely coming back in the future
• antonyf851 (10/5): Will definitely return! - Had an amazing stay! The rooms were spotless, the staff were incredibly freindly, and the breakfast was delicious.Great location and excellent service.
• 594marcinx (10/5): Amazing staff and wonderful stay! - had a fantastic experience at this hotel. The staff were incredibly friendly, helpful, and always went above and beyond to make my stay comfortable. The room was clean and well-maintained, and the atmosphere throughout the hotel was welcoming. I would definitely recommend this place and look forward to coming back again!
• 785weronikas (10/5): Hatfield - The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable!
• sophiebQ7972ND (10/5): Lovely stay - Lovely staff and a lovely atmosphere………………………………………………………………………………………………………………………………………………would definitely come again 😁
• 606davidsj (8/5): Room was dated that adequate - I stayed at premier Inn Hayes the grapes last night the one was dated the adequate a bit dusty and in some places a bit tired there wasn't ambient lighting that I'm used to seeing. The staff members are very friendly it took a bit of time looking up my reservation the reception is nice and clean and there is no lift at this premium just to make people with mobility issues away Car parking is £8.90 a night on the site parking You've got a pizza place down the road and across the road you've got McDonald's and you've got the SL9 bus like takes you into if we airport In my view to hotel is worse situated Would I recommend staying at this hotel yes I would but it could do a bit of an update
• P2193LRtinas (10/5): A very pleasant Stay.... - Compared to Travel Lodge in Hatfield this Premier Inn is TOP. Clean, bright rooms, clean toilets. The mattresses are providing a comfortable sleep. The price is affordable. The free WiFi works with no issues. The staff is amazing. They are friendly, caring and professional. A very Special Thank You to Sabreen, Hannah and Monica for making our stay unforgettable. And not to forget the staff at breakfast. The breakfast was amazing. The hot counter always had fresh items. Not dried out or greasy. The croissants were how you would expect it. A good variety of cereals, fruit and juice. The coffee was the best.... Thank you Premier Inn for making our stay great. We'll see you again very soon
• ravneetss (10/5): Excellent service, great stay - Great stay with Premier Inn. Mishel really looked after us, checked our rooms were ready and checked us in. Gave us all the info we needed. Thanks Mishel!
• Trip65510600174 (8/5): Great location, great staff - a good stay - This hotel is easy to find and can easily be reached from St Albans via the A414 / M1 (This route can be very busy at peak times.) Parking was free and available but busy at times. It is used as a pedestrian cut-through from the dual carriageway, but usual caveat - lock your doors, keep valuable out of sight, etc. The staff were brilliant - friendly and very helpful. Legends! At the time of visiting the hotel was undergoing refurbishment. While this obscured the entrance to the Hotel it was not a showstopper and our our stay was quiet and peaceful. Room was clean and comfortable. Restaurant was good for breakfast, evening options were limited but lots of alternatives available within a short driving distance This was booked at short notice and this was based on other positive feedback received. A great place to go - would be even better when the refurbishment is completed.
• 991navs (10/5): Amazing experience and great customer service by Mishel - Massive thank you to Mishel who really helped us out with our rooms and got us sorted. Also cracked a few hilarious jokes! Felt very welcome and relaxed ahead of our busy 24 hours to the airport. Thank you so so much Mishel! You're an asset to the team!
• J7643EOandyg (10/5): Need somewhere to stay - Extremely helpful staff, always available to help. Very nice room with Extremely comfortable bed. Unfortunately the adjoining pub was closed for refurbishment. I would recommend this hotel 5☆
• iley2014 (10/5): Mishel’s/Mishal's Outstanding Hospitality Transformed My Stay - I’d like to take a moment to highlight the exceptional service I received from Mishel at the front desk. Although my stay was over a week ago, I couldn’t let it go unmentioned , I was traveling and didn’t get the chance to share this sooner. Mishel is truly a standout. From the moment I arrived, she was warm, professional, and genuinely welcoming. Her presence alone brought a sense of ease and care that instantly elevated the atmosphere. She consistently went above and beyond, not just for me, but even for a guest I had over during my stay. She took the time to warmly congratulate them on their recent wedding, which was such a thoughtful and personal touch, it really showed how attentive and kind-hearted she is. To be honest, there were several things I wasn’t completely satisfied with during my time at the property, but Mishel’s outstanding service made all the difference. Her attitude, attention to detail, and sincere care made it easy to overlook the shortcomings. It’s rare to encounter someone who can single-handedly turn around an entire guest experience , but she truly did. I’m writing this review entirely because of her. Out of respect for the high standards she upholds, I won’t even go into the negatives, because she deserves full credit and recognition. I am truly sorry as I have misplaced a note I took from her name tag — I’m not sure if her name is spelt Mishel or Mishal. I truly apologise if I’m misspelling her name. Thank you, Mishel, your kindness and professionalism made a lasting impression. You truly made all the difference.
• G7149SHvictoriai (10/5): Everything was just perfect - Amazing stay! Clean rooms, friendly staff, great service and perfect location. Highly recommended! I’ll definitely come back!
• joepV1382UC (8/5): Dated room in need of maintenance - staff were really nice - Temperature of bath/shower taps couldn't be adjusted - scalding hot! Heater/aircon unit didn't work. Bed comfy, TV good, kettle and cleanliness all good.
• 184denm (10/5): Helpful staff - Yesterday I visited with my colleague in premier inn such a wonderful experience for me . Mr Amit Sharma on the reception was very helpful guy.
• 858dent (10/5): Will recommend to others - Will visit again. The staff are what make this Premier Inn stand out from the rest; attentive and passionate about their jobs, you are always greeted with a smile. Hotel and rooms are very clean, complimentary breakfast was adequate and there is a mcdonalds next door for anyone wanting a bit more whilst the building work is going on. Special shoutout to Charlotte for her suggestions on where to eat whilst the restaurant is closed, and willingness to help with our queries.
• Y9073DCiant (10/5): Ian’s staff appreciation and thanks - Really friendly and helpful staff, clean room and a really good Restaurant, with the breakfast cooked to order, the breakfast Derek cooked this morning and served by Jade was the best breakfast I’ve ever had in a Premier Inn, all the food I had over a 2 night stay was very good
• C1395IPmichaelm (10/5): great travel experience thanks to the helpful staff - i stay at the hotel for one night on my travel to and from Scotland. The hotel is perfectly placed just of M6 The staff Donna in reception were most welcoming hepfull and advising on places to see eat and made sure everything was in tip top shape Staff could not be more helpful I would recommend this as a place to stay
• W1482GYmichaelm (10/5): Excellent hotel to stay in for the Haydock area - great place to stay staff excellent friendly helpful Donna was on reception when i arrived and was helpful and could not doi enough for me especially withg the extra help i needed
• B246ZAlisal (4/5): Disappointing stay - We booked two rooms for a one night stay. Check in is from 3pm but upon our arrival at 6pm, one of the rooms was not ready. We had to wait 20 minutes to get into the room. We decided to eat in the restaurant in the evening. However we were told there was a reduced menu, no children's menu and that they did not have any draught beers, lemonade, coke or diet coke. We just left and ended up driving elsewhere to eat. Breakfast was poor for £10.99 as there was hardly any hot food available. No-one seemed to be replenishing the food. We have stayed in many Premier Inns up and down the UK and never had any issues. Disappointing stay and has put us off using Premier Inn in the future.
• Leila249 (6/5): Will be better when refurb completed - We stayed Saturday night as we were going a party locally. Got a very good deal and knew from other reviews there was refit going on. It didn’t bother us as there were no workmen there at the weekend and the room was clean, comfortable just like premier inn always is, although in the old style (not refurbed yet). We had room 35. We also couldn’t hear the A1 motorway at all - the room was well soundproofed. Parking is free. We were let down by the breakfast. Dirty dining room with uncleared tables, hardly any food and what there was was cold, coffee extremely weak, no choice of pastries or fruit. Very disappointing.
• G4803NUmartino (10/5): Perfect - Amazing service would come back again mishel and mags were very professional also directed me to the local food spots which was a nice thing to do
• Laralibay (2/5): Do not visit until the builders have finished - Well whwre to start. My wife and I booked on night (2 Oct) to stay and booked their meal deal which includes the 2 course dinner and drink and breakfast. We arrived only to find that the inn was being worked on by builders. Anyway the room was Ok, the sink iin the bathroom had the plug stcuk so it wasnt usuable. Then we went down for our evening meal at 7.15pm. We were presnted with the normal menu and a letter saying that only a few items on the menu were available due to the building work. They didnt tell us that when we booked on line, they didnt tell us when we checked in. All the usual burgers mixed grill etc were not on the menu. We had to go someone else to eat. Brakfast the following morning was also very poor, I had to ask foir a fried egg and it took 15 minute
• Khurram (10/5): - Good
• 66rachaell (2/5): Wouldn’t return for free - First I would like to say I can’t believe Premier Inn are using a site like this with their name on it! Location - not bad for London, close to Hayes and Harlington Station. Upon approach to the hotel and around the car park there are just bags of rubbish scattered, it looks disgraceful. The area around and people hanging around was quite scary. Check in easy and probably the best thing about the stay. Non friendly but straight forward and took 2 minutes. Reception staff are usually standing outside vaping or smoking and not really interested. Room - as you would expect, usual kettle, teabags etc. Bathroom stunk of urine, like overpowering it was vile. One towel for 2 people for 2 nights. Constant banging of doors under our room so didn’t get much sleep. Bar/Restaurant - just weird, bizarre and odd! You enter via a side entrance into a decent sized pub. One staff member and one cooking. We didn’t eat as we just didn’t like the vibe. Had a couple of drinks. Poor lad was running around like a headless chicken serving drinks and making desserts. I have never seen anything like it! Stood for 15 minutes just to try and pay for the drinks!!!! So would I stay here again…..absolutely not. Spend more and go elsewhere.
• 831elsbethg (10/5): Great hotel and lovely staff - An excellent Premier inn with superb staff. Hotel looks grubby from the outside but is actually exceptionally clean inside. Currently undergoing some renovations so hopefully the outside will be painted which it needs. Nel and Jaz on the front desk are wonderful...really helpful and friendly. I use a lot of Premier Inns for work and this has to be one of the best. Highly recommended.
• zhanettar2025 (10/5): The best hotel reception staff who ever landed on this planet! - I would like to pay the tribute to the members of the staff the receptionists Mr AMIT and Miss Richelle. It clearly emerges that they are the extremely productive, effective, efficient, highly motivated, highly determined, proactive, interpersonal, confident and caring on their jobs. They both are the best examples to follow for thousands of us! They treat everyone of us with a radiant sincerity and a beautiful dignity and a profound respect. They treat everyone of us like their Soul and Last one customer. These two members of the staff are the special people who make good amazing things happen and who know and make the whole wide world changings for better! Thank you ever so much for training such highly professional supportive interactive staff! The mostly faithfully and gratefully Yours Mrs Zhanetta Rodgers
• stanengland98 (8/5): Decent Weekend Stay - Stayed for two nights when in Hatfield for a wedding. £168 for bed & breakfast not a bad price. The hotel is looking a bit tired and could probably do with a facelift but nothing fundamentally wrong. Breakfast tasty but a bit hit and miss as regards to what items were available when. The staff were friendly and all very pleasant. Would be happy to stay again if we ever return to Hatfield.
• 856adelinec (10/5): Comfy bed and excellent service - The stay was comfortable and relaxing as it had a bath. In fact the bed was comfier than the one I had at the Comet Way hotel. The service was also excellent.
• urdles (10/5): Staff are awesome - Amazing service both in reception and across at the restaurant. The receptionist knew we were going to wembley for a concert and went out of her way to print off directions and really helped us. Dominic at the restaurant was also awesome. He was very attentive and took great pride in his job. Great team!
• staceylily (10/5): Amazing and helpful staff. - We spend. amazing weekend at Hatfield Premier Inn ......,... The staff was happy and friendly and happy to help with all are needs
• J618KTmichellel (10/5): Visit - Lovely stay lovely staff all very friendly and welcoming . Room were spacious and clean Receptionist was very helpful with all questions I had .
• Y7439TPsams (10/5): Great budget hotel with good restaurant - This was a great hotel for a good price. Ate at the restaurant and the food was decently priced, served fast, and tasted great! Staff were friendly and really helpful. Would definitely stay here again if I ever get back to Hatfield.
• SMorris63 (4/5): Too close to the main road - Very noisy - difficult to sleep The hotel is next to the main road and the sound proofing is very poor, bed was comfortable by pillows terrible.
• Verified traveler (8/5): - Ligger väldig nära en bussstation och 20 min promenad till tågstation. Byggnaden ser lite gammal ut men tyckte sängarna och rummet var relativt fräscht med en bra ac. Mindre dåligt att det inyebfqnns något kylskåp men gillade hotellet och ett bra pris.
• Broghosh (6/5): Convenient for our one night stay, but with points for improvement - While far from perfect, it was quite convenient for our brief, one night stay in Hatfield back in April as me and my brother visited the area to see Welwyn Garden City (where we have a personal family connection) and also because my brother was doing a short course at the nearby University of Hertfordshire. The room we stayed in was relatively clean and mostly in a good condition, parking was quite convenient, there was a restaurant next door to the hotel complex where we had our dinner and breakfast, staff were mostly helpful and its location was convenient being off the A1 (M) Motorway and a short drive from both the University of Hertfordshire and Welwyn Garden City. My issues with this hotel is that some of the dinner/desert choices in the restaurant had finished, the menu was slightly limited, bed wasn't the comfiest so bit of a challenge to get sleep, there was no lift to the upper floor (okay for us but may potentially be a challenge for lots of luggage/heavy loads and if you're disabled unless you book the ground floor) and when we were going to hand our room keys the following day when checking out, there was no staff present even though when present, they were mostly quite helpful. So all in all, very convenient for one night, but has some points for improvement.

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