Premier Inn Thurrock West

Location: Stonehouse Lane,West Thurrock,Essex, West Thurrock, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• V8159NFamits (10/5): A Memorable Experience - Loved my stay here! Super comfy beds, great shower, and the team at reception were so helpful with directions. Will definitely be back!
• Camper02293976671 (2/5): Unmanned hotel? - Hotel reception staff never ever pick up their phone no matter the time for day. After 2 weeks of trying to call, spoke with female staff who was searching for my booking on a WRONG date and kept saying my booking did not exist. No apologies for my wasted time
• jerseykathyl (8/5): Good stay! - We were here for one night and although we arrived pretty late, we had a lovely friendly welcome. It's next door to the train station and not far from the town centre too. Our room was on the top floor and it was very spacious, clean and with all the usual Premier Inn features plus their lovely comfy bed. It was very quiet so we had a great sleep. Breakfast was really good, the restaurant was quite large but we did find it pretty cold in there. All in all, it was one of the nicer Premier Inns we have stayed in.
• Big_geoff_2012 (4/5): Not bad. Just needs better cleaning - I stayed for a week and its not a bad hotel the staff are very friendly. They just need to work on their cleanliness. It turns out they only clean your rooms if you specifically request it and leave a sign on your door. I did this two days and they still didn’t clean the room. Bathrooms really should be cleaned regularly. The last night I went to the bar and a member of the kitchen staff arrived for work. He told his colleagues to stay away from him as he had “the plague” a bad cold I believe he was referring to. He then donned his chef’s attire and went to serve food. Safe to say we ate out that night. Genuinely not a bad hotel. Just needs a bit better oversight.
• murphy071 (10/5): Great stay - A great premier inn with such great team, always welcoming. Just what you need when your away from home Well done Thurso premier inn
• Freedom366989 (10/5): Excellent staff - I had wonderful staying in that cozy place "Premier Inn West Thurrock", very good service! Especially Ralitsa on the bar best service staff!
• snooky21 (10/5): Credit to premier inn - went for a meal in the restaurant. Excellent choice of menu, Kelsey was a fantastic host and she was a very pleasant girl, nothing was a problem and she is a credit to premier inn. also Michael who took my reservation was very professional and his multi tasking was a credit, from reception to bar to the floor he was efficient in everything.
• kimhS1536IL (10/5): Family friendly hotel - Family friendly hotel, warm welcoming from reception, fab new room. We’ve done a lot of shopping in Lakeside mall nearby
• 146indrec (10/5): Very pleasant stay - Our stay at Premier Inn was truly wonderful. The staff were exceptionally friendly, helpful, and welcoming from the moment we arrived. The room was spotless, cozy, and very comfortable – the bed was perfect after a long day. We’ll definitely be coming back!
• raebateet (8/5): Friendly staff and really good food - Stay at this Premier Inn on many occasions. Staff always friendly and helpful. The new chefs provide a great standard of food and never long to wait for your meal. It's a wee home fae home now.
• paulpG1858RJ (10/5): Good hospitality and professionalism - Marina at the reception , she’s absolutely amazing and really helpful. Definitely premier inn could use more staff like Maria. All the best
• joepV1382UC (8/5): Nice room, great price but check in was slow - Great room with working heating/air con which made a change and was welcoming as I had ridden my motorbike 200miles in biblical rain so needed to warm up and dry out. Only slight disappointment was all the self check in screens weren't working so a 5 min wait for a member of staff to become free from working elsewhere in the hotel.
• 557graemem (6/5): Avoid Ultimate WiFi - WiFi Ultimate doesnt work. Paid for it and even after several new codes just unable to connect. Free WiFi not any better.
• 703elliotm (4/5): Decent venue, poor customer service, add £7.50 if you have a car! - Confusion over refunding a meal deal, followed by huge confusion the following morning regarding parking for me and 2x other unrelated people. The car park has been 'sold' to an external company that charge for parking. Premier Inn apparently have no access to that company to see who has or hasn't paid for parking, which is fine until the lady at check in say's she's waived the parking fee. Upon check out, we were advised to drive off and we might get a £50 parking fine, we might not!
• 853lorrainen (6/5): Great sleep but very poor breakfast. - The comfort is good and the hotel clean. I will not bother with breakfast again it is really poor. Lack of items AGAIN. The continental is so basic it is not worth the money and if you don't get up super early they will run out of items. This has happened to us before but we won't eat there again.
• adrinah123 (10/5): Freindly Staff - We invited our Friends for an evening drink before going out which was lovely. Except the choice of Non Acoholic choice need variety
• llF5176CA (10/5): One night family accomodation - I've been served by Lidia and Marina who did their best to accomodate all family in same room. Very friendly and supportive. Room was clean and good temperature for a November night.
• 195fionak (10/5): Wonderful, warm welcome - As seasoned Premier Inn guests, we feel like we come highly equipped to judge, and judge we will. Wow! What a great Premier Inn experience. From check in to check out, we were very pleasantly surprised. Positive welcome at Reception, a warm and clean room, good smell in the room and hotel - always a must! The food was delicious. Hannah, the chef, cooked the Big Stack to perfection. I would go so far as to say it was the BEST burger I’ve had. My husband’s smothered chicken was equally good. The service at the tables was attentive yet non-intrusive. Thanks, Thurso Premier Inn. We had a lovely stay.
• manthc (8/5): Long way from home - I had a long journey and arrived at the hotel on my last legs. A warm welcome and the staff kept me going throughout my 2 week stay. Emma, Megan, Demi, Ross, Tracey. Then in the kitchen Hannah,Bruce, Michael and James. THANKYOU all. Mandy
• NCR_1992 (4/5): I'd reconsider booking here next time. - My Mum and I visit Lakeside each year around this time for a Christmas shopping trip. We usually stay elsewhere but thought with such a bargain price, we'd give it a go! Upon arrival there were signs detailing a £7.50 overnight parking charge - I was slightly annoyed by this as I don't feel this was made clear at the time of booking (we booked direct). We usually stay at another hotel locally, where parking is free. The reception area was tidy and we were greeted and made to feel welcome. I found the bed quite hard and woke up feeling quite stiff - at 5.30, when the fire alarm went off. We traipsed downstairs in a sleepy haze, along with everyone else. Once at reception we were told the gentleman in room 6 was having a shower that was too hot and the steak had set the alarm off. This information went down like a led-balloon as I'm sure you'll realise. The staff went back to work and someone had to ask if we were able to return to our rooms, which we were. Overall, not the best stay, but maybe you get what you pay for.
• lucasashf (6/5): Amazing staff, Lackluster facilities... let down by other guests... - We stayed for the London MCM Comic Con Convention and this was decent for what we wanted in terms of hotels. Staff in the hotel were absolutely amazing and can not fault their work and efforts one bit, all were helpful an informative when asked for information and helped with our needs when needed. Breakfast was nice, quiet dinning area for the breakfast with the normal self serve style buffet, all food was hot and fresh. The hotel facilities were okay (Typical premier inn) but the 2nd couch bed is far from comfortable, I kept waking up with massive shoulder pains and couldn't sleep the first night due to discomfort. There was also a couple in a nearby room who wouldn't stop arguing late into the night which also ruined our sleep for Friday and Saturday night (Getting less than 4 hours per night as a result of them) and I understand that isn't in the control of Premier inn themselves but it doesn't set a nice tone for the stay. Parking facilities are somewhat secure but WAY overpriced for what it is, It's £7.50 per night, We ended up paying £30 in total for parking no where near London but being able to leave and come back was nice. In addition to the parking, if you don't drive, a trip into London will take over an hour just to get to East London so not ideal if you don't drive as a location. Despite the lack of connections to London the location is nice coming from the M25, the area is relatively quiet. Summing everything up Staff are great, many compliments! Many facilities require improvement.
• johnkY8799RL (10/5): Pleasant stay at West Thurrock - Quick and efficient check in. Room nice and clean, slight disappointment at only one towel and minimal tea/coffee supplied, only enough for 1 cup each and no biscuit. Lilia and Marina very helpful. Breakfast was ok, not very hot. Still a nice stay and comfortable bed. Will definitely come back here.
• 730favoure (10/5): Outstanding service - So when we arrived the staff(Lilia & Marina) greeted us very kindly and helped us get our key card.When we got into the room it was so neat and tidy and the bathroom was spotless. We would recommend this hotel to everyone.
• 331tamere (10/5): It was a very good experience, team of hotel was very cooperative and nice - Perfect experience, location and also team was very cooperative and nice , generally it was very interesting and very nice
• Tonywha (8/5): Great hotel, very good menu and very friendly staff. - This hotel was good. The rooms were a good size but a bit outdated. The staff were great, especially Marina, who we found to be very helpful and patient.
• TJ2205 (10/5): Great Family visit to Thurso - Warm and friendly welcome and very large rooms , we were on the 3rd floor where there were only 4 rooms so it was lovely and quiet . The staff were the best thing about the hotel, all staff were friendly from housekeeping (Fraser ) to the front of house and bar staff. They are a credit to this hotel . Breakfast was lovely
• D7444MGlilianaa (10/5): Helpful staff - The staff are very friendly and helpful. I had to check out early during the night and the lady in the reception helped me with bags and allowed me to park in front of reception. She was so busy in the reception but she didnt stopped helping. I think her name was Mirana. It was such a great help for me. Thank you
• 468vv (10/5): Outstanding service - I had a wonderful stay at Premier Inn West Thurrock. The hotel was clean, comfortable, and in a great location. A huge thank you to Lilia and Marina for their outstanding service — they were so friendly, helpful, and really made me feel welcome. I couldn’t have asked for a better experience. Highly recommend!
• dragosv761 (10/5): I reccomend this hotel because of the clean rooms and the good staff. I woud enjoy a next stay at this hote. Recomand - I reccomend this hotel because of the clean rooms and the good staff. I woud enjoy a next stay at this hote. Recomand..::.
• Jamiemalco94 (10/5): Best hotel in the north - Haven’t a bad thing to say about the hotel! Food amazing, staff are extremely friendly and helpful and the rooms are perfect. Would 100% recommend 👍🏻
• A9515PGpatrickb (10/5): Excellent - Hotel was really friendly and staff are always there to help if you need anything and service of the food is good and portion are decent..would definitely stay here again
• JGB75 (2/5): Disappointing at best - Disappointing at best. A long wait at check in, and no pre-check in machines working. Confusion over the meal deal which meant the process took longer than it should and I was left feeling that I was being inconvenient. Prebooking evening meal was essential, told to come back an hour later as there was no room despite a multitude of empty tables. Items on the menu no longer available when we eventually ordered. The wait for the food and drinks to arrive was too long. The above was simply due to minimal staff. To add insult the room was absolutely freezing and the WiFi is dreadful.
• samuelcT3696HP (10/5): Nice staff - Great stay and modern rooms! khurshid really helped me out by printing out abit of paperwork I needed for tomorrows job! 👍
• I7768TVmaxb (4/5): Had to pay for parking & Early check in fee - NOT IMPRESSED - Staff was not pleasant. Was not aware that parking for not even 48hours will cost me £15. Early check in fee of £15 is definitely a bit steep.
• Howyou (8/5): Would stay again. - Great place, friendly and helpful staff. Good breakfast worth the money. Three complaints, first the bar shut at 2230 which is a bit annoying as we were there as a couple and were enjoying a wee libation in our room. I always thought residents could partake whenever they wanted. The temperature control in the shower didn't work. We also had a very noisy upstairs neighbour, of course this was nothing to do with the hotel, and they offered to move us the next day if required. Overall good. One thin I don't understand about hotels is why don't they allow their smart TVs to be used to watch streaming services, we couldn't access our Netflix account on the TV.
• D2609KTtraceyw (10/5): Great Stay - Room was spotless, the breakfast was one of the best we have had at a Premier Inn, lots of selection for the hot breakfast which was all available at once, which may sound daft but we have had Premier Inn breakfasts that have been bitty. Had dinner as well which was delicious. This made a great stop off on our NC500 trip, would recommend.
• scottcA272BR (10/5): Great place to stay and eat - My wife and I stayed as part of our NC500 tour and thelocation is excellent for that. The staff are fantastic very helpful and nothing was to much trouble. The hotel was clean and modern the room was more that adequate. Megan was a credit to the hotel she was always helpful and pleasant not just to us but to everyone she interacted with. The hotel is excellent value for money.
• AlcesterMartyn (10/5): Lowest cost overnight stay on the NC500 with full Scottish Breakfast included - Within walking distance of the centre of Thurso, convenient free parking and meeting my expectations for comfort and budget when choosing a Premier Inn.
• alexandraandreeaz (10/5): Excelent - I had an amazing experience, the staff are very helpful and properly trained. The hotel are very clean and tidy. The room was worm and very clean. I will come back for sure. I really recomand this hotel.
• lovepreets615 (10/5): Great Experience at Premier Inn Thurrock West! - I had a very good experience at Premier Inn Thurrock West. Me and my family really enjoyed the food and the service was amazing. There were no issues with checking in and out. The room was also very clean and tidy. Definitely will be back again!
• 467editas (10/5): Geat stay - Excellent!! Hotel looks stunning after refurbishing. Clean and nice maintenance. Rooms very spacious and spotless. As soon ai enter the reception Receptions Indra welcome me with the great smile explaining all about Meal deal and breakfast. Next morning other lady in the reception tiny was very helpful with the transport company. Amazing service and definitely will be back!
• tegc1994 (4/5): Receptionist saved from being 1 star! - Receptionist was perfect! The remote in the room didn’t work, lady on reception tried to rectify but tv was an issue as would not connect to any remote. We were then moved to another room, which was an inconvenience but greatly appreciated. We booked dinner. Went down for the allotted time. Was sat down with little greeting. Neglected for 30-40 minutes despite people being sat down next to us (after us), their order was then taken and again we hadn’t even been asked if we wanted drinks. This happened again so we decided to get up and leave. Spoke to the lovely lady at reception who apologised profusely and offered a complimentary drink. We declined as we didn’t want to sit in and wait any longer but appreciated the gesture. Unhappy with the neglect from wait staff, despite there being at least 3 people waiting. The restaurant was not busy. The following morning I went down about half nine and asked what time breakfast close and was bluntly told 10, followed by an eye roll. I wouldn’t have gone it at this time because it would have created work for the staff working that morning going to eat so close to the closing time of breakfast. I didn’t appreciate the eye roll and attitude.
• martinw768 (10/5): Excellent stay - Overnight stay at Thurso Premier Inn was excellent. Free car park & easy check-in. Large room, decorated nice, clean with everything you need, over bath shower, TV, tea/coffee making facilities, extra bedding/pillows, etc, etc. Breakfast included, buffet style but excellent, in the restaurant/bar. Staff friendly & very helpful. One of the best Premier Inns I have stayed in. Would recommend & stay again.
• Road29605401857 (10/5): BEST Premier Inn Ever - Best Ever Premier Inn I have ever stayed at! Clean, Modern and Bright. The food was excellent (great new menu) and service was second to none. Delightful staff, will definitely be back!
• 424less (10/5): Brilliant stay. - After the shocking state of Inverness East, THURSO was EXCELLENT. Spotlessly clean, excellent members of staff. To all the team at Thurso, a huge THANK YOU.
• justturned25 (6/5): It’s ok - Been improved recently. The Plus rooms do not have a walk in shower (as others do) but a slippery bath. No wire free phone charging. And no still water on this occasion. Been done on the cheap, compared to their other hotels. Staff distant. Parking £7.50. It’s ok however not as expected.
• 275DavidW (10/5): Hotel up to the Premier Inn Standards - This was our first stay at this Premier Inn Hotel staying for 4 nights. On arrival when we checked in, we were able to book a Meal-Deal for our 1st night at the hotel which was very helpful saving us the need to go out and find somewhere to get a meal. The first thing we noticed on arrival that they had plenty of staff on duty similar to other Premier Inns we had stayed at that we visited within the first few years of them opening. The only issues we had was the TV remote control not being very responsive which we reported and seemed a little better after it being attended to but still not 100%. The other item was it felt quite chilly in the room even with the room temperature control set to its highest level of 30c which we reported to reception and was told that an adjustment would be remotely made to the heating system which seemed to work and the room was warmer.
• Philibip (10/5): Great for weekend stopover - Often stay here when visiting my home town. Place has had issues a while back, but the last two times have been good. The latest, this weekend, was great. The newly decorated Reiner plus rooms were lovely. The corridors are looking cleaner and refreshed. Well worth the money they have spent on the refurb.
• 688adriank (4/5): Beware parking is NOT hotel run - Stayed here a number of times previously and it was just about adequate. Room was far too hot and the windows are restricted opening so a poor nights sleep. The Premier Inn website The hotels website says "We offer an exclusive guest parking discount of £7.50 per 24 hours. Simply find a space and pay less to park. ". What they don't tell you is that even if you give your registation at checkin they may not add parking to your bill. In my case I got a £60 PCN which was the fault of the hotel but Premier Inn say you have to contest with Horizon Parking or the booking agent. How would they booking agent know to add it to my booking? Very unhelpful. Would not stay at a Premier Inn with parking charges again.
• raisenmuffin (8/5): Decent Premier Inn - Thh hotel is undergoing some renovations which will make this a lovely place to stay. We were fortunate enough to have a newer room with the newer decor that is being implemented. The beds were comfortable and the room was clean. The bathroom was modern and well thought out. We were able to request a room with a bath for our daughter which is always a plus when travelling with children. We had booked a family room and there was plenty of space with the additional bed put up, which is not always the case. There was a fan provided in the room as there is no air conditioning at this hotel. However, the fan did not work, therefore, it was rather warm.
• Camper55080415051 (10/5): Really enjoyed. - Really enjoyed our stay. Everything looks neat and clean.will definitely recommend.will come back soon . nice location too
• J851417 (8/5): Great location and good for families - This hotel is a great location for Lakeside and easy access into London. The pub next door was nice for families, kids enjoyed soft play and the kids meals. Lots of choice at breakfast and good value for money. Issue at check in, the staff member did attempt to resolve it. But not the best customer service.
• toyosiadeduro (10/5): Will be back! - Arrived as I had an issue with my home. Front desk were very helpful. I’m a sweaty guy and it was a hot day. The A/C wasn’t particularly cold so visited them to ask for assistance and they helped really quick. They also assisted with parking too as I was unaware where to go to fulfil the parking.
• shxlbxx (8/5): Good - Very clean and comfortable beds. Staff were very friendly and helpful. Would’ve love to give this a 5 star but only downside was the rooms was very very hot - we did have a desk fan, but was still hot inside the room. Although I would visit again
• StuRuthJensen (2/5): Hotter than hell! Avoid! - Room was 30c+ all night even though outside temperature was no more than 22c. Provided fans did nothing but move hot air and windows don’t open for your “security” truly the worst stay in any hotel. Staff were no excitant and car park price promise was not met.
• 36abbiet (4/5): Room was ridiculous hot! - Our stay in this hotel was terrible, we came down this way as we used the spa opposite which was a lovely day out to come back to our room and have to try and sleep in what felt like a sauna, there was no working aircon they had 2 fans in the room which I assume is because they knew the room was hot. 1 fan did not work and the fan that did work was so bad it didn’t even blow my hair. The window only opened about 2 inches and because of the windows sill it didn’t bring any air to the room. The room got up to 30 degrees and it was only 18 outside. The both of us woke up constantly because of the heat. Such a shame but have to rate it so low as you use premier inns to sleep and that’s something we couldn’t do.
• F1118UXmariep (2/5): Avoid this hotel until renovations are complete and AC is installed. - The hotel had no AC and the temperature of the room was unbearable and we were on the 3rd floor, so heat rises. The room was clearly under construction, missing surfaces and the bath was dirty. i would not recommend or stay here again. Avoid this hotel until renovations are complete and AC is installed.
• L3360ASkenl (10/5): Premier Inn Lovely hotel in Grass Essex - Everything was excellent. The new refurbished rooms are amazing well done Premier Inn Thurrock East. Essex The staff are excellent, very knowledgeable, helpful and respectful likewise with the restaurant opposite 👏🏻👏🏻👏🏻👏🏻
• F298YIimrana (10/5): Work trip - A great refurbished room! I was informed, I'm the first staying in this room since refurbishment. Excellent and pleasant customer service at reception and really helpful. Thank you
• Meander787733 (2/5): No aircon - Our room was in the annexe, unfortunately it was during a recent warm period and the room thermometer read 29o. There is no air con, instead a large fan is provided but all this did was recirculate hot air. Worse you could only open the window 1-2 inches - not enough to let air in. We felt very suffocated. So much so we spent half the night in the car just to cool off. Staff were great but there was little they could do to help. Really not fit for purpose and wouldn’t recommend it during warm weather.

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