Premier Inn Durham North

Location: adj. Arnison Retail Centre,Pity Me,Durham,County Durham, Durham, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Electric vehicle charging station
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• H9626JVsusana (10/5): Excellent hotel to stay in! - Friendly staff, clean room, free parking, excellent breakfast. Overall a brilliant stay. Will definitely return next time I am in Durham.
• purrsrus (2/5): Do not waste your money. Avoid. - I am disabled. The restaurant has a ramp but it is a very long ramp that is quite difficult to negotiate. I wanted an early meal but it did not open until 5-30pm. The hotel looks like it needs a lot of work doing to it, in fact it is awful. I will certainly not stay here again. Very disappointed.
• Wander40401141991 (10/5): Exceeded expectations - Really nice stay at this hotel, we stay at Premier Inn quite often but the service here at reception and when we had breakfast was superb. Staff efficient but friendly. Rooms very clean, although a tad dated- the staff are clearly keeping the hotel immaculate. Plenty to do in Durham town centre nearby we'd go out there again. Free parking when staying away is always a bonus.
• chrisbQ4626DQ (4/5): Noise disturbance - We were allocated a room directly above the main entrance when there were apparently other rooms available. Kept awake by banging noises as the doors opened and closed up until midnight and then again from 6am. I would have expected this room to be a last resort if there were no others available. Complained to reception but at 6am it was too late to do anything about it. Told them I'd email customer services to see if they will honour the good night guarantee but still awaiting a response.
• Getaway39056419147 (6/5): Better food nearby - Staff are excellent,very friendly and happy to help. The beds are comfy but the hotel needs updating and their is better food options nearby
• Christmastraveller23 (10/5): Nice break away. Helpful staff - Good location easy to find Nice quiet room. Great breakfast with good choices and Adam was very helpful on reception. No complaints.
• J5701RJdonnap (4/5): Room not cleaned properly - Sheets had red wine stains. Bedside shelf had a piece of chocolate sitting on it ( we hadn't brought any chocolate into the room). Also chef phoned in sick so there was no hot breakfast and we where told at reception we would get a refund as we had prepaid for breakfast and nearly a week later still no refund.
• 187raj (4/5): Terrible - The air conditioning unit would not switch off, went to receptionist was fobbed off saying it was bathroom fan which it was not, complained to manager nothing was done ,
• F3135NBmichaelj (2/5): Needs update and staff who want to be there - We paid for and stayed for 3 nights here but we wouldnt stay there ever again not even for free and we've stayed in many Premier Inns without problems
• S6691BTdavidt (10/5): Reasonably priced hotel with great breakfast 10 mins walk from shopping g centre - Cheap good quality breakfast with friendly staff. 0nly drawback corridors a bit tired eg carpets. 10 mins walk to shopping centre.
• alanwA4924ZK (10/5): Excellent - Clean, bed very comfortable and helpful staff. Slight issue about postcode taking us to the neighbouring retail park but we quickly found the hotel.
• Z2588QXruthb (10/5): Usual excellent standards - We used the premier inn as a base for the Great North run. Our rooms were clean, comfortable and spacious with a fan provided in case we were hot (not the case). My room felt cold one evening but warmed up quickly when I turned the heater on. Breakfast was served in a dedicated breakfast room and although busy, we didn't have to wait for a table or food. There was a nice touch of water and bath salts being provided for GNR runners in tue reception in the morning and biscuits on our return. The only small downside was the free wi-fi was patchy but given its free, I wasn't too bothered.
• jsp977 (10/5): Comfortable stay - Stayed here for a night while visiting a friend in Durham. Check in process was easy, rooms were spacious and clean. Had a nice tv, hangers and plenty of storage space. Had a pleasant stay here and would recommend. Can imagine it gets hot in the peak of summer in these rooms but thankfully had a fan already in our room.
• O6527MWlouisec (2/5): Worst night ever! - No aircon, one small extremely inadequate fan. Impossible to sleep. Daughter had room on opposite side which had much better fan and was cool. Need to make sure room has adequate fan on the side of the hotel where sun comes in!
• JulieN2070 (2/5): Avoid!! - This hotel was a complete waste of money. The rooms were ridiculously hot! 30 degrees at night when it was only 13 degrees outside? Goodness knows how that worked. The staff were friendly but there wasn’t much they could do other than offer a fan to blow the hot air around. Terrible sleep each night. Definitely do not boom here.
• K1266WFmarkn (8/5): Premier inn breakfast - This was our fifth visit to this site ,main features that are lacking is sat nav location is not good as you are led into a retail park up a bus lane before realising premier inn is behind marks and Spencer but have to leave park and drive round .rooms could do with air conditioning as they are too warm but this will never happen as premier inn is more focused on profit rather than costomer satisfaction. The main change this time was they have sold the brewers fayre where it was breakfast and dinner in a fantastic atmosphere, play area for kids ( we stay because of proximity to homeside park -large children's activity adventure, ) the staff were fantastic and good value for money .it has been sold as it was not profitable enough- better signage would help. The fantastic breakfast experience has now been replaced with a small claustrophobic room too small for use too many tables and not enough equipment and display / serving areas which everyone is trying to use at same time. the staff are fantastic but can only work with the small and insufficient areas. Again a drop in costomer satisfaction in the name of more profit from someone who has never paid to stay or worked in a Premier inn
• Clarkyarky (4/5): Too Hot! - Room (first floor) was unbearably hot from evening to our 9am check out time, even though the daytime outside temperature had been below 20 degrees C all day (a grotty looking pedestal electric fan was already in place in the room but sounded like it was on its last legs so did not keep on). Hotel was very noisy with doors constantly banging even at 11pm, and the whirring of the fan in the room next door. Bathroom smelt of damp and was a bit tatty, but appeared clean, as did the bedroom. Was very glad to only be staying one night - high point was friendly member of staff on desk at check out (don’t know his name) - Saturday 16th August @ 9am. Lots of parking.
• RobLeeDavies (6/5): Fell short of usual standards - The staff were very friendly and welcoming, which made a good first impression on arrival. The location is also convenient, being close to the motorway and easy to find. Unfortunately, the positives ended there. The room itself was extremely hot, with no air conditioning and very little ventilation, which made it uncomfortable to relax or get a proper night’s sleep. There was also no television remote provided, which was inconvenient, and the overall cleanliness of the room was disappointing – it did not feel as fresh or well-presented as you would normally expect from a Premier Inn. I’ve stayed with the chain many times and usually find the standards to be reliable, but this stay sadly fell short of expectations.
• BB061 (10/5): Lovely friendly welcome - Booked to stay 2 nights with family we normally stay at the Peel Park Premier inn but they didn't have a family room available, I'm glad in a way as this one was much better. we got a lovely welcome from the receptionist called Gavin, he was very polite and helpful. I didn't realise I should have ordered a cot so when I went to the desk to ask for one Gavin was more than helpful and had one brought to the room really quickly. Great location as only 10 minutes walk into the town centre.
• graemec794 (6/5): Disappointing - I was expecting more at this hotel , given the favourable reviews. In fact we found it quite a downbeat place. It's annoying to reach as you have to go to the Arnison Centre roundabout and come back. The Brewers Fayre was closed as of the end of July. Something was operating at the site but there was no publicity in our rooms so I have no idea what it was. There was no cut through to walk to the Arnison Centre. The hotel is large so it felt a bit of a faff carrying our cases upstairs and along a couple of corridors to our rooms. The rooms, like the hotel, were standard Premier Inn rooms- nothing special. No air conditioning. the Wi-Fi broke up a few times. All in all I doubt we would return.
• naginahc (2/5): Awful - Lazy staff didn’t clean or provide ingredients for the breakfast Asked 4 times for cleaning Poorly managed hotel in a dumpsite
• Travel43326581608 (2/5): Disappointing check in experience - I am a regular customer of Premier Inns and one of the things I like about them is their consistency - you know what you are going to get. However my experience with the check in and room allocation at East Kilbride has rather damaged my opinion. On arrival I was allocated a room which had clearly not been serviced. There was rubbish piled up on the work service and the bedside table. Also the bed had clearly been slept in. I went to complain and the receptionist offered me an alternative room. Unfortunately when I arrived at this second room it was already occupied. There was female clothing and makeup around - thankfully the occupant wasn't! This could have been at best embarrassing and at worst dangerous. On the third occasion the receptionist accompanied me to the room and it was in line with Premier Inns consistent standard but I was scarred by my initial experience and doubt that I will stay at East Kilbride again.
• Flyer58059263067 (10/5): Our short Durham break - Friendly helpful staff, great location and good 2 nights sleep in a clean comfortable bed and room. Ample parking. Good decor and great buffet breakfast with helpful friendly staff.
• sarahjL7416MQ (2/5): Hideous hotel - Hideous hotel. 1st room stunk of damp, moved to a disabled room that was boiling hot, no air conditioning and bed uncomfortable. Had to go into town to eat as the restaurant was closing in 2 days and hardly any food left, had to have breakfast there and many items missing, if this had been advised at the time of booking would not have gone here. Worst Premier Inn I have ever stayed in and Guest Relations said to contact the hotel for a possible refund for breakfast.
• Safari32620804054 (2/5): Terrible and outdated - The hotel room was not clean and had a awful smell. Found it incredibly difficult to sleep and would not return. The breakfast in the restaurant had under cooked food. Hotel needs an overall update. Molds in the bathroom and damp smell.
• jameslV5420HY (8/5): - Difficult to find using satnav, but, on arrival, parking was easy and there was a pleasant welcome from the receptionist. Very good standard of room which was expected given the usual consistency of Premier Inns. The only downside was that the onsite restaurant was passing into different ownership a fortnight after our stay. So the Mealdeal was farcical. A printed sheet purported to be the thinned-down menu for that day. However, a number of dishes listed there were unavailable. The only pleasing aspect of dining was the service of the staff who did well in trying circumstances. Happily, the staff assured us that they would have jobs under the new regime.
• S1630PZleeg (2/5): Terrible experience - Truly terrible experience. The room was 28 degrees when we arrived which made us feel very uncomfortable. I asked if there were any cooler rooms as we were leaving for the evening but I was told that there wasn't, instead we were given an extra fan. To make things worse, the extractor fan I the bathroom was broken and after a shower the steam had nowhere to go and made the rest of the room feel extremely humid. I expected that the room would have cooled significantly when we arrived back at 11:30 pm. Instead, the room was 29.5 degrees! This made sleeping very difficult and uncomfortable. Needless to say, we did not get a good nights sleep. On checking out, we were told by an individual that this particular wing of the hotel is an extension to the original building and always gets hot and is hotter than the rest of the hotel. They could not believe that we had got through the night with that heat! On check out I complained about the temperature issues but was told to contact the company to lodge a complaint. The staff member acknowledged that the rooms in that part of the hotel can get very hot. Premier Inn dismissed my complaint as the website does not advertise that the hotel has air conditioning. My question to them is that if this is a known problem, why has it not been fixed!? Extremely disappointed with the whole experience, including the complaints process. I would not expect a hotel room to be 29.5 degrees, it would have been cooler to sleep outside! Shocking!
• W9939JZjohnd (10/5): Nice - The breakfast was a ten !! That scrambled egg was scrumptious . Unlimited breakfast !! Staff very nice . Cleaning staff are brilliant them ladies made m stay more welcome .
• Curiosity35150702909 (10/5): Great team - Lovely staff on reception- always willing to help and will do anything for their customers. Although the hotel is an older one, the cleaning team have the place immaculate. Looking forward to our next visit when we can have a better breakfast inside the hotel instead of Brewers. Nice to be close to the shops behind which is a good perk of the hotel.
• chriskI1896WE (6/5): Accommodation great, restaurant could bebetter - A comfortable and clean room. The mattresses was great as was the bedding. It was great that there was a portable fan in the room as the weather was overly warm. The air flow was minimal so the fan was required to be on all night. Our only disappointment was the restaurant. We found it to be very unclean and needing some improvements to make it more inviting. We couldn't wait to leave the restaurant. Tired and uninviting. Hopefully, the new owners will make the necessary improvements when they take it over. The current establishment is closing on the 31 July. We opted for the meal deal but were left disappointment by the options available for the meal deal. Sadly, the menu on offer in the room and online did not reflect what was actually on offer in the restaurant. Out of 11 starters on the main menu, only 5 options were available on the meal deal menu. More or less for the mains. I'd suggest this is addressed for all customers having the meal deal option. We were disappointmented to be presented with a shortened menu on are arrival. Considering we had made our choice whilst still in our room, how disappointing not to find our choice was not on this meal deal menu. Despite the meal deal offer, we won't be taking this option again. Very misleading for what options you have. Staff in the restaurant did not advise/guide as to what you had to pay extra for. Ended up being hit with an additional bill for food. If its not in the meal deal then you should say so. The quality of food , more so the evening meal was not as expected. However, the breakfast menu was just fine. Overall, great accommodation only to be disappointment by the restaurant experience.
• Wander566121 (8/5): Perfect location, just needs air conditioning! - We've used this hotel 4 times over the last 3 years, whilst visiting our daughter at university or helping her move in and out of accommodation! The staff are always friendly and we have enjoyed the facilities, ease of parking and the fact it is so close to Durham centre. The rooms are clean, comfortable and have everything that you need. This year however, we experienced for the first time the bedroom during a warm summer and the room became very hot and there is no way to ventilate it as the single window barely opens. There is no air conditioning. So we started at 25 degrees which became almost 30 degrees after 4 nights. The staff were very understanding and gave us an extra desk fan, but it didn't really help in all honesty as there is no ventilation in the room. I even got up in the night and splashed myself with water to try and cool myself down. We do recommend this Premier Inn, so long as the weather isn't too warm - air conditioning or at the very least, enabling guests to ventilate the bedroom better must become a priority for the managers...
• Ianchall01 (6/5): Served the purpose - Staff were brilliant. The hotel in general is tired and needs a revamp but room was fine for the one nights stay. Breakfast at the beefeater beside was poor
• 43michealb (10/5): Great hotel plenty of room for coaches/ tours - Plenty of room for touring coach parties Good and consistent for motorways and central for sightseeing in Glasgow. Hotel highlightsGreat view · Quiet RoomsNice comfortable and clean rooms, plenty of space Nearby activitiesPool and Gym on site, short distance to Glasgow for sightseeing Safety12ft restriction on canopy at reception Coaches use overflow car park for pick up / drop off WalkabilityEasy walking and lifts to all floors Food and drinksBar serving food on request Would recommend this hotel for coach parking and tours.
• adamh2808 (8/5): Comfortable beds - would recommend - We arrived here during the night due to a flight delay. The car park approaching the hotel was quite bumpy but reasonably well lit. The car park was full at the front (which was to be expected arriving during the night) but there was plenty of space. The check in was very swift and the lady working the night shift was extremely helpful. After putting our car reg into the machine for parking, we walked to our room. The room was quite small but adequate for us, with tea and coffee making facilities, fresh towels, etc. The only unusual thing was that the window was left open so the room was cold. The beds were comfortable and we slept well. We didn’t stay for breakfast but a child is free with an adult breakfast for £10.99. We checked out but the staff never really acknowledged us and were just chatting in reception. This was in contrast to the previous night but we would book here again.
• 258janeg (6/5): Run down - I think some aspects of this hotel must have altered since the last reviews . The approach to the hotel is in a run down area with derelict industrial type units . The hotel itself looked scruffy from the outside and the carpet in the entrance very dirty . This off putting initial approach was thankfully made up fir with a very warm welcome from the two young receptionists who were charming and helpful . The room was spotlessly clean and the one issue I had - a heater making a strange clicking noise - was quickly and efficiently resolved. The eatery next door was also off putting and is officially listed as closed - on the night we stayed it was offering evening meals to residents only and no breakfast . We decided to walk into town - there is a shopping mall with several casual dining options within a 15 minute walk - this walk involves a number of underpasses and frankly I was happy not to be doing it alone . The whole area has a rather intimidating vibe. I doubt this place has much if any repeat custom and we certainly wouldn’t stay again . It’s only saving grace behind the cleanliness of the rooms and friendly and helpful staff.
• Johnroberts02 (10/5): Fabulous - Had a great stay at this hotel, the staff were so friendly! Very welcoming. Will definitely stay again, exactly what I needed for my business stay. A good comfy sleep, my meal was lovely, and breakfast the next day set me up for the day ahead! Highly recommend 👌
• 1888CFC (10/5): Overnight stay - Have stayed here a few times now and am never disappointed. Rooms are always clean and tidy. Bed really comfy. It is what you come to expect from premier inn. Food was very good, but the restaurant is across the car park, so hope for good weather!
• ianhL4336PD (4/5): Rooms not the best - Not the best Premier inn. Rooms had an unpleasant smell and bed was uncomfortable. It's not really central and others in East Kilbride would be better. Although the check in was fast and very friendly and very knowledgeable. Car parking is fine
• AndyandLou09 (6/5): Not the usual standard - I stay at Premier Inns quite a lot. I find them reasonably priced and comfy beds. I was staying here as I was visiting family for Christmas. The staff on check in were lovely. It was a bed for a couple of night as I spent the rest of the time at my family’s house so just wanted cheap and cheerful. I’ve stayed here before and this is the first time I’ve found an issue with cleanliness. I didn’t raise it with the staff as I didn’t notice until I got in my bed at night. It was after midnight so I didn’t make a fuss, I just turned the duvet and moved the dirty mark to the bottom of the bed. I’ve attached a photo. I had booked 2 rooms, and the other room had lots of crumbs on the shelves.
• nicholaswB2635CR (10/5): Thoroughly recommended - A lovely hotel that had everything that was needed. Windows that open and so no air conditioning. However, there was both a fan and heater also in the room if required. I never heard anything outside of my room and so got undisturbed sleep every night.

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