Premier Inn Scarborough - South Bay

Location: Falconer Road,Scarborough,North Yorkshire, Scarborough, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• 767franb (4/5): Disappointed - Poor quality breakfast. Rooms outdated but were clean. Staff exhausted due to the long shifts. Signage poor. Location was good no atmosphere at all.
• Sarahcar2318 (10/5): Good stay for our family - Much improved since our stay last year. Check in process is much easier and kiosks were working this year reliably. Bedroom was big enough with comfy beds. Only minor points were smell from sink in the bathroom was off putting in the morning and temperature control seemed a bit random. Other than that a good budget stay
• michellewP4728BD (6/5): Stay - They were understaffed but the manager and staff were amazing, well done you couldn't have triedcany harder, well done
• 266debbieh (10/5): Great location - The hotel is in a great location at a great price. Staff were very friendly and helpful. The room was clean and tidy and we had a good nights sleep.
• Excursion27940062236 (8/5): Would recommend this hotel - Lovely staff here ,nice quiet rooms (408) with lovely view ,adequate breakfast . Rooms getting a little bit dated now but nice and clean
• X9327JJtb (10/5): Definitely booking another stay! - Right off the bat this hotel is wonderful to stay at! Caitlin on reception was so attentive and gave us the friendliest welcome. She is a credit to the team. The room was so fresh and clean, just what you expect from a Premier Inn. The hotel is a bit of maze but there are signs up showing where to go. We didn’t have food here so can’t comment on that but Florios is a great Italian spot! The hotel was quiet and had a very calm atmosphere.
• RubyLou_11 (10/5): Enjoyable stay, excellent value - We found this hotel to be very good value for money and genuinely enjoyed our stay. The free parking in November was a nice bonus, though it’s unclear when charges resume during the high season. We opted for the meal deal, which offered good value and made dining convenient. The only real drawback was the limited seating in the dining room—at breakfast especially, there weren’t many places to sit, and several guests were left waiting. Overall, the hotel was clean and comfortable, and we would happily consider staying again.
• O2031GFtomc (10/5): Friendly staff - Checked in and the staff was great, very friendly guy named Harley had a smile on his face and made sure we was happy with our rooms and had all we needed for our stay . My room was Comfortable with a great sea view , would definitely stay again.
• T8413AJgrahamm (10/5): My first time at Sandown Seafront Premier Inn - My colleague and I had a lovely experience at this location. The Atmosphere was beautiful, every morning we had breakfast and sat next to the window and had a wonderful view of the beach. On check in Harley and Aaron were polite, professional and courteous and were able to answer all questions we had regards not only our booking but the local area. We were fortunate enough to have beach facing rooms which afforded us fantastic views of the bay.
• GandC_UK (10/5): Comfortable rooms, good breakfasts - We had a great 3 night stay here taking advantage of the free breakfast offer which made it incredibly good value. Room was large and comfortable but could dowith a 2nd chair. The windows don'topen but there is working air con. The breakfasts are good , I dont understand the critisisms in earlier reviews, though its best to be early rather than late. There's enough gluten free options for a Coeliac, you have to ask for GF bread and they can toast it in the kitchen rather than the public toaster. The carpark is council owned but free from 1st November to 31st March , it is shared with the large Alpamare water park. The manager is great and will sort out any problems. If you don't fancy the rather limited choice in the Thyme restaurant the Tunny Catch right next door is good (check online for a discount we found a 40% code).
• Travel11175714497 (10/5): A great get away - Clean and tidy room, friendly staff and a great bar and restaurant, has a great atmosphere, the food is absolutely great
• JudyAndrew (10/5): Excellent customer service - Excellent as always. This Premier Inn just seems a little better than the others. The staff go that extra mile, never seem to mind helping (even when it's really busy). Big shout out to George, superb customer service and management. We have a little extra need due to a medical condition and this man makes sure everything is right for us, always... Sophie, makes breakfast a breeze. She is so aware and organised. If a guest seems a little unsure or maybe needs help, she's right there with a smile on her face ready to assist. First class customer service Sophie, I feel you will go far. Five stars 🌟 from us. See you soon.
• Leedsfamily3 (10/5): Fan stay - We normally book the south premier inn but accidentally booked the north so glad we did. Wow I know it’s only a premier inn but the staff at this place are amazing especially George this man seemed to be doing loads of different jobs people asking him questions he did all the above in the friendliest and professional manor. The guy truly deserves recognition and not to forget Laura for just been Laura 😂 will be booking back 💯. Ps breakfast is fab dunno what people expect for a tenner it’s fab and filled us each morning
• M3782FOmargaretm (10/5): Great stay at the Premier Inn South Bay Scarborough. - Mum and I stayed in this Premier inn for 2 nights 11th-13th November. This was our first time in a premier Inn , I was really impressed, the staff were really helpful and kind, especially Jackie at Reception, all the staff made our stay really memorable. The room was clean and comfortable, and the hotel is in a prime position. The food was great, especially the breakfasts. Thank you for a great experience.
• 929nigelk (10/5): Very enjoyable stay - Good hotel very clean good service and access nice breakfast only complaint no decaffeinated coffee or not chocolate.
• irismay42 (10/5): Lovely staff, nice hotel - I was a bit nervous having seen a couple of negative reviews of this hotel, but I honestly needn’t have worried. The parking was excellent - it’s free between November and March - and the car park even has access to a little path leading to a lovely view of the beach and the headland. As soon as we got in, the staff were very welcoming and friendly, made sure I was okay using the check-in machine, explained we didn’t need to pay for parking, and pointed us in the right direction to our room. When I came back downstairs to ask when the restaurant opened, the member of staff on reception recommended I book a table, which I did, although I needn’t have worried as it wasn’t ever so busy when we went to eat, although the car park was quite busy by that time and the hotel clearly had a lot of guests. The food was lovely, and the members of staff looking after us were really friendly and helpful. (I can particularly recommend the Biscoff pancake stack!) Breakfast was nice too, there was no queue and we were seated straightaway. There was a good choice of food and we never felt hurried. Overall, this was a nice hotel to stay in for the night, I really couldn’t fault the staff, who were all really friendly and helpful, and we generally had a lovely time.
• B107CEjasonh (4/5): Disappointing stay - Very disappointed with are stay. Not enough staff. Poor quality breakfast Room seemed run down not cleaned properly. No toilet paper. Tv not working properly. Wasn’t cheap either.
• raviandoli (10/5): Superb view and location - Superb location, very clean, very friendly receptionist. Room great as always and what a view, you won’t get any better. Breakfast great. Only thing I wish when you book a sea view room you could open a window just a bit as would love to drift off to the sound of the sea. Definitely be back thank you.
• mickathy (2/5): Awful - This Premier inn in North Bay Scarborough was a nightmare. I visited with a friend who is in her late 80s. Outdoor signage for this Inn is minimal, so we drove past several times without seeing it. The second day of our stay (for which we had paid for the Meal Deal) we received a phone call in the afternoon to say evening meal was cancelled due to staff illness. The staff member recommended the Tunny Catch pub next door as an alternative place to eat, and that we would be refunded the cost of the Meal Deal.. Apart from the food being awful there , the cost for the meal for two was £56. So we had to pay extra. We have still not been refunded for the meal deal! On arriving back at the Inn, we were going to have a drink, but the bar had run out of white wine and we had no choice but to have whatever they had left.. The bar staff literally drained the dregs from already opened bottles. There was also a family with extremely badly behaved kids who were screaming and running everywhere for an hour. The staff were conspicuous by their absence and nothing was done. Would be unlikely to stay there again
• C1549QAjeffb (2/5): Not the best experience - Staff friendly but need more of them. I wrote a review last year in premier inn Bridlington saying under staffed so higher management clearly don't take guests opinions and run these hotel with one staff does all. Dining area was told seats 60 and quests are over 300 so breakfast is mayhem unless early or late. Parking is a pain and expensive pay by meter and not free for guests. Mattress in room 120 had a spring sticking out which looked like it had been covered over by mattress foam. It could have been a serious accident for toddlers playing as was sharp and we kept catching our legs on it. Not much around hotel that's easy access. The North parade is really steep hills to get to beach.
• helentaylormoor (6/5): Breakfast a total let down - The room was lovely. The bed so comfy. The location is great. But...the breakfast... this was awful, hardly anything to choose from as it had all gone and not been replenished. We paid 11 pounds each and hardly had anything as nothing was available. No staff that we saw actually keeping a check on what was left and what needed topping up. Felt like a total rip off. Would never pay for a breakfast at a premier inn again
• neilcC6050OV (6/5): Very poor breakfast - I'm sorry to complain but feel I have no choice but to voice our experience. The breakfast was very poor on day one we ate about 8 30 and its was at best luke warm the following day we were the first in at 7am and to our horror again it was at best luke warm and not plesent to eat. We spoke to a few others at the hotel who voiced the same problem. I really believe that more staff would be advisable and that someone checks the temperature of the food to make sure it is hot enough to enjoy.
• emmagK2827IF (10/5): perfect location - First time visiting scarborough .. use premier inns a lot and this was one of the best ones i've stayed in . Budget friendly and lovely & clean . Staff were helpful & the location was great , 10 min walk from the beach or 5 mins if you use the victorian tramway . lots of shops walking distance , a local newsagents is literally next door . starbucks across the road and a mcdonald's just up the street ! also recommend the cafe across the road , Emma's . they serve really tasty english breakfasts there . I don't drive so the location was perfect for me and my son , 10 min walk from the train station .. we could get to the beach , the castle and restaurants easily . We stayed Tuesday to friday , the hotel was nice and quiet and the beds were comfy . Had 3 good nights of sleep . recommend visiting winking willy's for fish and chips and the ice cream at the harbour bar is amazing ! Plus a visit to the castle is a must :) will 100% be returning .
• Flyer47657358707 (10/5): Location, Restaurant, Hotel! - Great hotel with a great location! The perfect budget option for a stay on the Isle of Wight. Restaurant adjoins the hotel so is handy for quick bites and meals which are brilliant!
• 864badrulc (10/5): Best service next to beach - We are staying 2 nite isle of weight sandom hotel manager Waqar give us wonderful service We are very happy with his service Thanks
• JoeK1975x (2/5): Noisy, and dismissive staff - A very poor stay. The hotel room was very noisy because there was a connecting door with the adjacent room, so noise passed through easily. When I asked if I could change rooms, the member of staff told me that if I want quiet I should go somewhere else, because Scarborough has an alcohol and drink problem including in the hotel and that I should expect lots of noise. But that goes against the so called 'rest easy' and guaranteed sleep promise that we pay for by going to Premier Inn. I stay at premier inns a lot, including at airports and other city centres, and have never had issues before but I won't be staying at this hotel again. The member of staff was extremely dismissive of my complaint.
• Lacks2013 (8/5): Avoid rooms directly over the bins! - Love the location of this premier though the outside appearance is far from inviting. We stayed in room 132 which we found out was directly above the wheelie bins outside. These were extremely noisy at night time and if you want a lie in, avoid on Thursday…bin emptying day. Also, the bedroom doors are obviously self closing which makes for a noisy stay when those in adjoining rooms let them constantly clunk shut. Moaning over, you won’t find a better location in Scarborough and the rooms and cleanliness are what we have come to expect from a Premier. Free breakfasts this time was a bonus!
• Smertmooth (6/5): Premier inn, take the bar and restaurant back please - I stayed here before and rebooked based on that experience but that was a mistake. On the positive side the front of house were great, the bedrooms and bathrooms are spacious and clean but where it falls down is food and drink. The breakfast used to be great but the bar and kitchen are now run by another company. The bar closed at 9.30pm and the breakfast was not up to the standard you might expect as a thyme restaurant in other Premier inns. The hot food ran out, as did butter (waiting on a delivery), 1 working toaster for all guests, bins were overflowing. Next time I consider booking a Premier inn I will check if they have outsourced their bar and restaurant.
• G5714JHjackd (6/5): Family night - Family room - clean and made up well on arrival. Very quiet room (407) so we all slept well and had a comfortable night. Hotel appeared clean and tidy and was just what we needed for a one night stay Good choice at breakfast and food well cooked Drawbacks - paying for parking outside the hotel - breakfast service was poor, staff were very stretched indeed
• iansK2409WS (10/5): Well done Waqar. Nice sea front - Well done Waqar. Nice sea front. Well done Waqar. Nice sea front Well done Waqar. Nice sea front Well done Waqar. Nice sea front
• I5460ZHkc (10/5): Premier inn, does what it says on the tin - 5 stars as it is your typical premier inn and you know what to expect, the hotel rooms are clean and beds are comfortable and the staff are friendly. We did breakfast in the brewers Faye attaches and it was lovely and perfect as kids eat free. Only one comment is that the hotel is a bit of maze due to it being two buildings joined together, once you get used to the route to your room it’s not too bad. I’ve seen people complain about checking being busy but there are several self service machines and we were one of two families checking in at 3pm during half term so we didn’t need to use these. Also there are two car parks straight opposite the hotel, one is a multi storey that offers long stay parking and a smaller pay and display in front that offers free over night parking, this car park has 4 EV spaces if you are looking to charge your car. The hotel is in the heart of Scarborough close to everything you would want to visit. Ideal hotel for families and really well priced.
• 45katieu (10/5): Our favourite Premier Inn. - We have stayed at this Premier Inn a number of times. All the staff are so helpful and are happy to meet any needs we have. Danielle and Emily on reception are always so friendly and happy to help with booking the restaurant or local information. The room is, as always, comfortable, clean and well appointed. The telly has limited channels, but enough for a few hours before bed. The wi-fi is stable and free and works well enough to watch apps on my kindle. Thank you again for a lovely stay. We hope to see you again soon.
• iainmM6351WR (10/5): Always stay here as near town centre but is also a good base to travel from - Booked a Premier Plus room so that we could have a fridge to store some milk and keep drinks chilled. Great location near to the town centre but also within walking distance to the seafront.
• Inspire34768468231 (10/5): Scarborough - Totally recommend, all staff where lovely, nothing was too much trouble. Food was delicious and service was 100%. Room was very comfortable, and relaxing. Had good advice about places to go from staff.
• JohnathanM63 (6/5): Good staff but not enough of them - Very kind staff and the rooms are standard but the problem is there are not enough staff only ever 2 staff one waiting tables and serving at the bar the other serving food making beds and being on reception. Shame on you premier inn you are working these people to the bone, the staff are doing their best but service is really lacking due to their not being enough of them.
• 504mal (10/5): Lovely hotel - Lovely place room was very big, with a king bed and extra sofa to sit on. Large tv on wall with limited channels but we was able to stream to tv. Wifi is OK for you're phones but if you want to stream I suggest you pay the extra £5 for 24hrs which is really fast and is worth it. Location is very good with shops just round corner and if you want to go on seafront during the day use the tram just across from the hotel. Breakfast is lovely and I recommend adding it to you're stay. There's no onsite parking but there is a multi storey across from hotel and £12 for 24 hours is really good and car is safe.
• F5173XHjohnb (8/5): Scarborough South Side Premier Inn - October 2025. Great location for Scarborough right in the middle of the town. Plenty of eating places and bars around the hotel. 5 minutes from beach. Clean and comfortable nice rooms. Easy check in.
• Kerrycyclist (8/5): Average Premier Inn - you know what to expect. - If you like staying in Premier Inns, this one is fairly typical, though tit is really two buildings made into one. This makes navigation around the maze of corridors and floors mid-boggling. Finding the restaurant and reception is challenging but the signage is good. The good bit is the full length bath and unlimited hot water. The breakfast is good too with attentive staff. I dislike the air conditioning and would much prefer a window I can open. The location is ideal for the shops, esplanade and pier areas. Hotel car parking is absent but the pay and display opposite is free between 6pm and 9am. Handy convenience store next door.
• ghoughton67 (10/5): Great hotel stay - Stayed at hotel loads of times very clean staff fantastic great location would I stay again answer is yes be aware Premier doesn't own restaurant now so food isn't nowhere as good now as it was but plenty of places to eat outside and they don't do meal deal witch I think they have lost out on as people use to pay for and they didn't get up for bar okay but not popular brands
• V677VGtraceyg (10/5): As a solo traveller, I would recommend highly. Friendly, clean & great food. - Highly recommended, friendly staff in every department. Room clean warm & cosy. Food was excellent. Great value for money.
• V2372HGshaunr (2/5): Worst stay in a Premier Inn - Absolute shambles, arrived to find that the carpark wasn't free for staying guests and had to pay separately! We then made our way to our room to find out bed sheets stained and pubes under a pillow clearly hadn't been cleaned properly prior to our stay, We had pre-paid for evening meal and unlimited breakfast , we were told there was Reduced food offering due to problems in the kitchen and would have a wait for food which was over 40 mins, we were told various options were off the menu , very disappointing, it got worse in the morning regarding breakfast, we had paid for unlimited breakfast but were told we had to order our hot food and was bought out to us over 30 mins later , we were presented with a very lack lustre food offering and in no way represented the amount we had paid upfront , worst stay in a Premier Inn, usually very good such a shame
• iwishtoleave (8/5): Great position, given a perfect room and good interaction with the lovely staff - We came for a quick getaway to celebrate our anniversary and contacted the hotel prior to arriving to ask for a quiet room, with a bath. They reponded quickly to our email and gave us a really quiet room with a view of the treetops (and a bath!). We had a continental breakfast which was just enough for us. The staff were pleasant and we will certainly be back as the position of this hotel is quiet, but with a nice walk down to the north beach.
• 66grahamw (10/5): Great Location - Friendly Staff - Amazing bed /Sleep - Amazing Breakfast. - Great location - couldn’t get any closer to the shops - restaurants and bars plus the train station and for buses - Very warm welcome from staff - helpful - Quick and easy check in - Good size room on the Ground floor - Very comfortable bed - clean and comfortable - no road noise and the blackout curtains worked a treat - Great helping at breakfast with continental and full English breakfast - very busy hotel but no issues with my stay so would stay here again.
• Lin451 (10/5): A great break - Room was clean, bed was very comfortable and as we’d requested got a very quiet area of the hotel. Check in was quick and staff very friendly. Breakfast was fine, typical Premier Inn. Staff willing to cook anything fresh for you if requested. We ate each evening in the restaurant. They had a lot of food delivery shortages when we were there, but George, the manager, and Daniel in restaurant helped us create very good meals. They were both outstanding in their service and friendliness. Parking was £7.90 for 24 hours, which was a bit annoying as it had to be topped up daily, but there was plenty of space. We had a lovely break and would go back another time.
• HelenjJ78 (10/5): Great little place - We stayed for one night, and it was incredibly busy. There were two members of staff that were brilliant, one was Daniel and we didn’t catch the other lads name but had long dark hair. We had an issue with the room and they changed it straight away, they dealt with situations so well. We had a meal in the evening and breakfast both were excellent!! The usual “pub” food but done well. We would stay here again!!
• 558maryelr (10/5): Hotel and Food experience - Great Location seafront Parking on the street available (overnight stay 6pm to 10am £2) but you can get 20% discount from Premier inn for parking all over Isle of wight. Big thanks staff WAQAR for assistance You can choose a room with sea view QUIET Our room is fantastic cleanliness 10/10 you can adjust heating and cooling temperature Toilet with bathtub with shower system given 2 towels and 1 face towel No Bathrobes Queen size bed (2 pillows only) with extra duvet and sofa on the side near window Television and lamps Downside Poor signal inside room Slow Wifi 2 pillows only unlimited breakfast buffet was great for £10 pound each from 7-10:30am you can have other choices of food after 10:30am on there BAR.. (FOOD 4/10) Not recommendable for me had Mixed Grill (requested for well done steak) turned out other foods where overdone (sausages, chicken, gamon and rump steak TOUGH! and hard to slice even the chicken and gammon NOT TENDER gammon TOO SALTY for my taste (not great value for the price paid) but shoutout to the young lad (wasn’t able to get his name) who attended to us, he was very accomodating and courteous.
• X3198HCwendyb (4/5): Noise level totally unacceptable - Noise level was totally unacceptable. Staff member upon booking in was abrupt and placed us in a noisy room. Another staff member told us there was a spare duvet under the bed - there wasn't.
• joannejP6174LZ (10/5): Lovely hotel - We met our family members there and we all had a great experience, quick and easy check in and the hotel on the inside looks like it’s been recently refurbished very comfy bed, huge choice for breakfast, very friendly and approachable staff, we didnt realise how big the hotel was but everywhere was spotless, would definitely return.
• johngK9676OU (10/5): Relaxing, perfect stay in Scarborough. - We have stayed here before, but prior to the extension. Lovely location, ideal for what we come to Scarborough for. Lovely relaxed atmosphere, attentive staff should you need to them. Nice room and the best hotel bathroom we've had, great shower too. Brewers Fayre for the food and enjoy our free time and you'd arranged the sunshine too.
• Flyer49057586097 (10/5): Fab hotel and staff. - We visit Scarborough numerous times throughout the year, and have been going for years, always stay in the premier inn south bay, we wouldn't stop anywhere else ( we have tried other places) the hotel is lovely and clean aswell are the rooms, the staff go above and beyond, nothing is a problem for them, we are looking forward to our next stay in November, and a big thank you to Jackie for the chocolate 🙂
• susaneW3353UE (10/5): Gem of a hotel - Welcoming helpful staff, clean comfortable room and ideally situated. Excellent value, thoroughly enjoyed my stay.
• moirar661 (2/5): The Island is stunning. But book somewhere else. - We arrived after 8pm, and a young lady came in from 'going for a puff' to book us in. She gave a disinterested welcome, whilst talking to a colleague. The lift was grubby and sticky and the hallways were grimy. The room (106) sits next to the laundry. You are rocked to sleep by the sound of tumble drying and the fast spin cycle. The air conditioning vents are on the roof outside the sealed window, which is of little consequence, as the a/c was broken. This made the room stuffy and uncomfortable. The view is of a wall and rear neighbouring gardens. Hallway doors slam so hard that the bedroom door rattled but the terrible hygiene standards of the room surpassed all these issues. The toilet seat was broken and urine stained the wall. The sink plug was full of hair and the soap dispensers dirty, the mirror - broken at the bottom, the bath handles - filthy along with the overflow pipe, the badly dented bin and the skirting boards. The door was covered in grim and the handles sticky. The bedroom was no better. The skirting boards were dirty and scuffed, the chair was stained, the spare bed had springs sticking out of the dirty cover. The wardrobe was broken at the base. The television was pixelated and Channel 4 is not available. The bed sheets just reached the sides of the bed and were tatty. Under the bed, we found several different types of sweet wrappers from previous guests, along with copious amounts of fluff and dirt.The door stop was hanging off the wall and the carpet was discoloured and dirty. I have used many Premier Inns, both for work and privately. This is by far the worst one. Recently we visited Lewes and Gatwick, which were both clean and the staff friendly. The staff at Sandown, never acknowledged us once during our three night stay. Each cheery 'good morning' totally ignored by the bored looking staff. I usually use Premier as I find them reliable and friendly. Not so this one. I will book the Travel Lodge in Ryde on future visits to the Island. As a footnote, The Isle of Wight is delightful for walking and we found the local people very friendly and kind. Sandown is like a lot of the UK and needs a little TLC but the seafront is stunning and it is worth a visit. From our experience, just don't stay at the Premier Inn. I have left this review twice before and it has not been posted on Tripadvisor.
• WHV1 (10/5): Great location and views. - Great location and fantastic views, payable parking outside, very friendly staff. Good restaurant with bar and cafes and restaurants close by too.
• mattdZ2520YN (2/5): Scarborough Premier Inn - Sadly a very run down place and in desperate need of a good clean 🧼 and refresh/pain! Can be a very long walk to the restaurant if you in rooms 1-20 and as the accessible rooms are near the reception it’s a long trek and even if you go via the outside street that’s ok so long as it’s not raining ☔️ Steps to the front/entrance and no ramp access for wheelchairs! Staff are friendly enough to and do their Job well. Just feel for them working in an environment which does not showcase Premier Inn in a good light. The restaurant is also very tired and breakfast can be very hit and miss as during the week it seems to take an absolute age for the buffet to be restocked yet on a Saturday it’s managed very well (maybe just the week we had but did change from Tuesday to Friday! The evening meals are limited but were hot and did the job (mixed grill definitely a good choice and plenty with it) Again Restaurant staff are friendly but overworked. As each evening they had only 1 person behind the bar and 1 on the restaurant floor!
• holgersW4559TF (4/5): Asked for an extra fee for a room with a view - We were several times at this Hotel in the last years. We booked the room well in advance in September 2025 for September 2026. We got a room at the back with a beautiful look against the cliffstones. When we dicussed this with the manager on duty he said we should booked a romm with a view. There is no twin room with a view to book on the website. From former experience there was no need to specifiy. So we were ask for an additional fee to change to a room "with a view". After some dicussion we were graciously given such a room with seaview. Four nights for nearly GBP 600 and you have to look at a stone wall with no view. Maybe it was because we were not UK Residents.
• jubby57 (10/5): Great sea views, clean premises, helpful staff. - Great sea views from the front facing rooms. Very clean premises. Friendly and helpful staff, Waqar in particular was so helpful in changing our room to a sea facing room (my error when booking) and allowing us to check in half an hour early. He is a great asset to the company at this site. The restaurant/bar below, whilst an independent, is also very good and useful that you do not have to go outside to enter it in bad weather. We did not have a car but I understand this Premier Inn has no car park although there is paid parking right outside if you can get a space and as it is on the sea front and the Isle of Wight is very hilly you have to climb a steep hill to access the town. Not an issue for us. One of the nicer Premier Inns we have stayed in. The only downside is that you cannot open the windows and it was impossible to regulate the temperature of the room. Sadly Sandown itself does seem to have deteriorated a lot since we came several years ago (much the same as many other towns on the mainland) but the pier amusements were very good and we had a nice meal with great service in the Chinese restaurant on the High Street. Getting around the Isle of Wight on the buses is very easy and a pleasant way to travel without the hassle of driving yourself.
• S5862CDbarrys (6/5): Views good but no parking - It would have been a 4 out of 5 due to there being no parking as views from the sea view rooms were extremely good and couldn’t fault anything. However on last full day there i needed towels changing so gave my room number to reception about 8.30 for room to be cleaned as had to do before 12. On returning to my room about 5pm this hadn’t been done and cleaning staff had finished. Breakfast really good next door in the bar.
• Chilldoubt (4/5): Felt a bit ‘local’ and too nosey for a Premier Inn - I stay in maybe 20 Premier Inns a year and don’t really bother to review them because they’re usually all the same. Pretty much. I like the anonymity and the uniform customer service. I wasn’t a fan of this one though. It wasn’t as friendly at check-in, even though it was off-season I was given a really awful room facing a ratty alleyway. But the strangest aspect was that this just seemed to have a really nosey attitude from staff. Every time upon entering there was a feeling that all heads swung towards the automatic door, the room key was needed just to move around the ground floor communal areas and there was a feeling that the staff were half expecting some kind of invasion, or undesirables entering their realm. I was traveling alone, but still just picked up a nosey attitude from staff as I came and went during the day - that I’ve never had at any other Premier Inn. Also, as mentioned, sea view rooms should be prioritised if the hotel is nowhere near full. WiFi is terrible, as was phone signal in my dark dingey room. Didn’t have the food as there are better options in the area.
• A6916KHgarys (8/5): Became unwell - The room was good, well maintained. Could not open window and had to rely on Aircon. Went home a day early with suspected legonellas. Aircon unit dried up the air and effected my asthma. Need natural air flow.
• MrsEG1 (10/5): An enjoyable stay - This was our 3rd visit to this particular hotel & we had a lovely stay. Staff were polite, friendly & helpful. The only issue we had was that the WiFi was poor & I couldn't get a 4G signal on my phone until I walked outside the hotel. However, that didn't detract from enjoying our stay here. We are already thinking about another visit in December.

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