Premier Inn Southampton West

Location: Romsey Road,,Ower,Southampton,Hampshire, Southampton, GB

Star Rating: 7.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• V5401AYtrevorc (10/5): Welcoming - The reception staff Shaan and Gareth were very welcoming and helpful throughout my stay. Thank you very much for a welcoming stay.
• V5898GXannap (10/5): Comfortable and convenient - Great location a few min walk from airport with great transport links. The room was a good size and comfortable. There were extra pillows, a vending machine, parking, and luggage storage. Check in is at 3pm, and we were able to check in at 2:30, and check out is 12pm, leaving time for a lie in.
• C836XGemmar (10/5): Staff amazing - Conveniently places for access to city centre. Staff were all very helpful, especially Sara. She could not do enough to ensure our stay was the best.
• ChrisPC1987 (6/5): September 2 night Stay - Hotel was okay but let down by it's facilities. TV didn't work for the 2 nights I was there despite reporting it. I was given a replacement remote control on 2nd night which still didn't turn on the TV.
• 782gedh (10/5): Relaxing break - Very friendly and helpful staff, always a pleasure to stay here , great proximity to the shopping centre and the stadium just nearby also would like to make special mention to Kasia and Denisa the chef superb service but all the staff were excellent
• ManInABlueHat (4/5): Chaotic check-in - Chaotic check-in. One machine out of order, another would not process the reservation, leaving staff to handle a very long queue, while guests waited in a tatty reception area. On the plus side, the room was OK, and the breakfast excellent.
• Dreamer22801991417 (8/5): Great staff in good value pre cruise location - Excellent value for money. Very friendly and attentive staff especially James and Shelley in the restaurant. Great pre cruise location
• X5470LYsarab (10/5): Excellent service - Our stay at the Premier Inn was great. The rooms were comfortable, and everything was well looked after. Tahmid gave solid service both in the restaurant and at reception friendly, quick, and helpful throughout our stay.
• ElisabethH0786 (8/5): Attentive staff - Raman at reception was very helpful - she went out of her way to help me on various occasions. The restaurant manager was also very helpful when there were no tables available
• 969martynab (10/5): Nice and clean, excellent service. - I was pleased with this hotel. Excellent service by Kasia. She was professional and very friendly. Breakfast was delicious cooked by Denisa. Highly recommended.
• mattpN2190LC (10/5): Very happy - Quality service and staff everything well set up. The staff were very delighted and very helpful. The room was also well organised
• H1746ZRjoshc (10/5): FANTASTIC - Amazing experience down at Premier Inn City centre. Lovely staff and very clean room 😌 Great value for money and the dinner was excellent - Poppy our server was lovely & attentive.
• L329SFjoshm (10/5): Couldnt ask for a better service! - City centre Staff were great! Food was amazing! Charlene was my server and was spot on and so helpful! Evertone was so freindly and warm it was a pleasure staying at this Premier inn
• carletonh2023 (8/5): Overview of the week - We booked in 03/11/2025 and left 09/11/2025. The room was clean but dusty in some areas, the mattress was very stained. The food has been very nice both for breakfast and evening meal. The downfall fall of the week was the process/service of how the evening meals have been. On Monday the dessert order was lost so had to re order as well they didn’t have all the items on the menu Tuesday we booked a table for 18:00 but nobody came to serve us until 19:15 Wednesday our mains order was lost so had to re order after a 45 minute delay Thursday they forgot my kids order leaving us to wait for his to come and our food was cold Friday my mains order was wrong (I wanted pizza with 3 toppings but when my order arrived I had different toppings that requested) I think Saturday was the only day everything seemed to have gone as expected. My only other complain was on the Sunday morning the fire alarm went off at 06:00, upon speaking to reception I was told it was a false alarm however it went on for 45 minutes. I would like to mention that Jason our server for the majority of the days had good customer relations, remembered our faces after a couple of nights service. You can definitely tell he is trying to please everybody but possibly too much work for what seems like 1 server. I would recognise him to be an asset to the business. I would like to compliment Karen I believe her name was (worked on the breakfast side of things), had conversations with us daily, remembered my sons name and played with him(he is 4 years old)
• LianneP8 (10/5): 5 🌟 - As always the staff in the restaurant especially Jason is so obliging and always goes above and beyond. New menu was a pleasant surprise. Southampton airport Premier Inn is always my go to place for a business trip and never disappoints.
• TracyTuckwell (2/5): Disgraceful Call Centre Staff when faced with a complaint with this hotel. - Re-write of my last review which seems to have been removed ?? Possibly due to photos I included of the lorry at 05.56am Stayed a night at this hotel, Saturday to Sunday. Rudely awoken by a HGV at 5.30am who proceeded to manoeuvre out of carpark with reversing bleeping and shouting to his banksman. This continued for well over 35 mins including the time the driver sat in the lorry warming up his engine. I sent a complaint to Premier Inn and followed up with a phone call as they failed to reply …… lady on phone at call centre was unhelpful to the point of saying “any disturbance from outside the hotel (even in their own carpark) is NOT A COMPLAINT THEY CAN OR WILL DEAL WITH. The driver and lorry were staying at the hotel….. Quite frankly Premier Inn do not give a damn about a good nights sleep, despite all their adverts on television saying to the contrary. LENNY HENRY WOULD NOT HAVE SLEPT FITFULLY AT THIS HOTEL.. **** Receptionist, Jacqui, was incredibly helpful and very apologetic. Shame the call centre staff couldn’t go to the same Charm School.
• christophermK4377AV (10/5): Good experience - Lovely comfortable bed room good size, shower was an attachment in the bath nice hot water and looking out of the window onto the edge of new forest. Just off the M27 very easy to find turn into the Vine inn car park and follow the road round plenty of parking spaces
• moaK1043FI (10/5): Services - Great service by Malwina in the premier inn Everything was perfect lovely staff best experience definitely ill be back ❤️
• 55wiktorial (10/5): Great stay - Malwina was welcoming, efficient, and made the whole check-in experience smooth and pleasant. Great service from start to finish
• 454ranik (10/5): Great service - Malwina was very friendly, helpful and professional, great service at reception. The hotel was nice and clean, couldn’t ask for better stay
• ahedger (4/5): Dirty, damp room. Wouldn’t recommend. - Stayed in Premier Inns a handful of times this year with mixed experiences. This was by far the worst. Poorly maintained, to the point of dirty, room. Upon arriving the two staff behind the counter couldn’t have been any more disinterested or rude if they had tried. The room (and public areas) was badly in need of repairs and maintenance. The room was damp (to the point of pillow etc feeling damp.). The TV from the room next door was clearly audible and the heating didn’t work, so the room was cold. Bathroom had peeling paint, carpet lifting in the doorways, rusty towel rail etc. just nasty. Wouldn’t really recommend unless you fancy roughing it.
• Moulsonj (10/5): Excellent service - Great service by James and staff in the premier inn restaurant. Lovely meal and caring staff. Food was well cooked and presented and pudding was out of this world. Thank you
• Rogerstone22 (10/5): Very restful atmosphere. - Best Premier Inn we have stayed in. The staff were exceptionally helpful. Nothing was too much trouble. Very rare in my experience
• Smiffy65 (8/5): Great stay - Everything it says on the tin. Friendly stay, comfy rooms, free parking. Perfectly placed for Peppa Pig land, and Hungry Horse next door. And a Wacky Warehouse. Perfect.
• suz380 (8/5): Great restaurant service - Great service in the restaurant from Jason. Single female traveler and felt very much at ease and looked after. Food was sufficient and tasty. Would return again when in the area.
• cl4aire (10/5): ALWAYS A PLEASURE - I have been visiting this Premier Inn for four years for work and I always receive such a warm welcome, whether that is from Sara on Reception to Shelley and Tammie in the restaurant. The restaurant has had a glow-up since my last visit and I love the decor. The menu has also changed and there are loads of delicious options. The staff are so friendly and take time to explain options to you. My bed is comfortable and I know I will feel rested and ready for the day ahead in the morning.
• Global713195 (10/5): Amazing and thanks to the Staff, they make the place 😁 - Staff are so friendly, always make me feel welcome and as a regular for weekly uni stays on my own its very comforting to feel like a part of the family. Food is lovely and beds Soo comfy. Highly recommend. Shelley and Tammy thank you for always making me feel at home, you make my stay warm and safe
• Storyteller827238 (10/5): Always clean and comfortable - I frequently stay here on business and this stay was, as ever, excellent and comfortable. Raman was especially friendly and attentive, welcomed me on arrival and made me feel very much at home.
• sueh485 (8/5): Helpful and friendly - Jason was very helpful and allowed us to park for the evening as we were meeting family. He dealt with our request for information about our guests with sensitivity and followed gdpr guidelines.
• Z4297UOandym (4/5): Stay at the new premiere inn by Westquay - The entire building needs a thorough deep clean , reception area floor, lifts and non carpetted areas were sticky underfoot, corridor as well as bedroom carpets need replacing to remove the stail smell...windows need regular cleaning to remove the bird muck stains.. The staff do not reflect the condition of the building as they are fab and did all they could to try accommodate as I made the mistake of booking in and pre paid my stay on a non flex system.. Restaurant staff Kasia and Denisa made our stay worthwhile. Well done to you all,
• treceld (10/5): Lovely - Raman is always so helpful and brings a smile to our faces always makes us feel welcomed and appreciated all staff as well
• D2458RYjanined (10/5): Comfortable 3 night stay ⭐⭐⭐⭐⭐ - 3 night stay - hotel is perfectly placed for accessing the New Forest, Southampton and Bournemouth by car. Free Parking. Rooms were spacious and clean, reception staff - Ali in particular was friendly and helpful in fulfilling our request for a ground floor room
• NeilGu (10/5): Nice hotel with an exceptional receptionist! - We were staying after a cruise, but managed to disembark hours earlier than expected so arrived to see if we could just drop our bags off as it was 0830. The gentleman at reception, whose name I've completely forgotten (sorry) was incredibly friendly, welcoming and helpful. Rather than just taking our bags, he offered to have our room made up early and offered us a drink in the breakfast bar while we waited. Literally 20 minutes later, he gave us our room keys. We had booked the meal deal and, after a couple of misunderstandings over the menu had an ok meal with a nice glass of wine before retiring for an early night The bed was comfortable, the room spacious, the shower was a good temperature and there was tea and coffee! Breakfast in the morning was plentiful and tasty, as normal. Premier Inn breakfasts have always been good and I was pleased to see this site was no different. After we checked out, the same gentleman on reception allowed us to check our baggage in while we went to an event. Every member of staff was friendly, polite and helpful. Thank you for a great stay!
• Arden24 (8/5): One night pre-cruise stay - A comfortable and convenient place to stay before embarking on a cruise. In fact we have already booked to stay again before our next cruise in 2026. The hotel is a bit tired in places and our room was very warm - 2 large fans were supplied to counteract this. Breakfast is served in the 5th floor restaurant which offers great views of Southampton. Nb the carpark is small, I would advise arriving early to get a space. The carpark charge is in addition to your room rate and is paid on departure. I think it is £13 for 24 hours.
• DavidBursonThomas (10/5): Autumn in Southampton - This hotel is a hidden gem near the centre of Southampton. Deputy manager Martin was an absolute star… he could not have done more to facilitate our stay
• nasimao2025 (10/5): Tahmid provided excellent service - We had a really great stay at the Premier Inn Southampton Airport. The room was comfortable, clean, and perfect for our trip. A special mention to Tahmid, who was a fantastic waiter friendly, attentive, and made our dining experience even better. Highly recommend!
• kirstygQ4444QO (10/5): Excellent!! - Stayed here a few times and always a great experience, helpful staff and always friendly. Had the breakfast which is always good value for money and very tasty
• F287BTdannyg (2/5): Thieves!!! - Might be a great night sleep but watch they done rob you like we have been. Pre booked prosecco online with the booking didn't receive it as they had ran out. Told by the hotel we would be refunded and we haven't! Terrible service by the hotel I've chased them for over a week now to be told they can't do it speak to head office. The staff here should be ashamed!!!
• Annp572016 (8/5): Comfy clean rooms, friendly helpful staff. - Does what it says on the tin, comfy clean rooms, friendly helpful staff. Only negative, they were short staffed so had to wait over an hour for our evening meal
• 79FranF (10/5): Fantastic staff - I just wanted to say how wonderful Jason in the restaurant was. He single handedly ran the entire front of house for the restaurant including drinks. He was always there with a smile and made everyone feel relaxed and happy. He is a massive credit to this hotel. The food was good and quick for this style of hotel restaurant. All the staff I met were also lovely and friendly but Jason was particularly impressive.
• Juliegant (8/5): Friendly staff and great location. - The staff here are amazing and really do their jobs as they want to, not cause they have to. It really makes your stay memorable. Sharon was so helpful both prior to arrival over the phone and whilst there. Shes dedicated. Ali on reception was most helpful and kind, also joby at breakfast. Peyman just never stopped smiling, his passion to serve everyone was really appreciated. We arrived as strangers, just another number, but left feeling like a friend. Stayed as a family in 2 rooms for a business to peppa pig world. This hotel suits all from families , workmen, business men and couples. Looking forward to return one day. Yes, as some reviews say it may appear abit updated in some rooms etc , but it did not spoil our stay at all. Only thing I didn't like was when it came to leave - end of. Book and have a nice time, how we did. Really appreciated the care over my daughters coeliac gluten free foods at breakfast that's a medical requirement and not through choice. Thank you to the chef too.
• Hanbeth (4/5): Dirty! - This is an ideal base for Peppa Pig World which was why we chose it. We’ve also stayed in so many Premier Inns but this was by far the worst. Bedroom carpet was filthy and needed replacing, all the edges of the carpet were thick with dust. They clearly hadn’t been hoovered properly in years. Wall lights above the bed didn’t work, not ideal when trying to get two toddlers to bed, reception came down with lightbulbs that didn’t work either- said that something had probably blown but at 8pm we just put up with it. Toddler on camp bed woke up with questionable bites on their body. Didn’t go to the Vine next door, it looked grim. Only positives are the location and the staff were friendly.
• nicolepX6712BW (8/5): Marcin is amazing! He’s a real gem. - Yesterday, I arrived at the Premier Inn City Centre Southampton and the reception staff was unfriendly and dismissive. No customer services training. I met three different reception staff yesterday with the same attitude! Use the self service machines and don’t disturb us! It was as if the guests were an inconvenience. Today Marcin (Polish) is on Reception duty and he is polite, professional, made guests feel as if they mattered. His customer service training is excellent. He is a real asset to this hotel and deserves recognition and a promotion. Great customer service! Keep it up!
• xraymikey (2/5): Disappointing stay — unhygienic and uncomfortable - I rarely leave negative reviews, but this hotel was genuinely unpleasant. The room was filthy: carpets were stained and littered with cigarette burns, and the entire space reeked of stale socks. There was no air circulation system, so I had to keep the window open, which meant constant street noise. Under the bed was thick with dust and clearly hadn’t been cleaned in ages. The bathroom fan was deafening, and one of the ceiling lights kept flickering, making it hard to relax. Overall, the lack of basic cleanliness and maintenance made the stay feel more like a punishment than a getaway. I wouldn’t recommend this place to anyone until it undergoes a serious deep clean and refurbishment.
• TristQ (10/5): JASON was amazing - 7 of us on fire training JASON was amazing we had a great meal and a great price!! Would recommend anyone to come there and the staff were great.
• 158JohnR (8/5): Excellent Premier Inn - When I was working I usually used Hilton Hotels and had diamond status with all the perks that brought. Now I’ve retired, my hotel chain of choice is Premier Inn and this one at Southampton Airport hit the spot in every department. Comfortable room, amazing staff and I took the dinner b&b package and much to my surprise the food was fantastic! In the past I have had microwaved curry and lasagne etc, but here there is a marked improvement, excellent, well done!
• K884QErichardr (10/5): Great service in restaurant from Tahmid - Great food and service in the restaurant. Tahmid and the guy on reception were top drawrer - excellent customer service.
• hutchhunter (10/5): Excellent help from Nicky - I left my pillow behind on a Saturday. Emailed on the following Monday to see if they had it in lost property. Had a positive reply the next day from Nicky and had my pillow arrive on the Thursday!!!
• Osborne-10 (10/5): Trip to Peppa Pig World - Great location for visit Peppa Pig world. Wacky Warehose next door in the Vine Pub. Great value meals also in the Pub. Fantastic breakfast in Priemer Inn restaurant. All staff really helpful and friendly. Would stay again.
• G3375URjamieb (10/5): Good as normal - As per normal Premier Inn lived up to its name, rooms were clean and beds very comfortable. All you can eat breakfast was on point again. The parking gift offer to me in my error was much appreciated.
• Zagazig (2/5): Awful hotel. Do not stay. - The first two rooms we were offered stank of mould. There only other room available had exposed carpet grips which my children could’ve stepped on, a window which wouldn’t close (ground floor room), mouldy windows, and what looked like blood on the bathroom mirror. The “ultimate” WiFi was extremely slow, and the breakfast was stale. I have reported the issues to Premier Inn and they’ve not resolved it satisfactorily and said they won’t reply to my concerns further.
• X7257ZEmatthewr (10/5): Great Time - Absolutely fantastic location and fantastic staff especially too Sharan and Amy they were brilliant and went above and beyond .
• DrewMcD_977 (10/5): Ideal base for local roaming - Tucked away, it's an ideal location and perfectly positioned to access local routes. All staff were friendly, particularly Sharon and Amy on the desk when we arrived. No forced niceties, but genuine welcoming personalities. Can't fault the service. Have been before here and will be back!
• ruthsQ4300WN (6/5): Smelly room - Great location, however room smelt of urine and hotel just gave a cleaning material and didn't clean or check it out themselves, skirting hadn't been cleaned for years, reception not really interested in how the room smelt just told us the hotel was full.
• 612diap (10/5): Best Premier Inn experience! - Restaurant staff are very welcoming and friendly! The chef on duty, Flora the waitress and Sharon at front door. Foods were delicious, 10/10 quality and overall experience!
• nixxk2025 (10/5): Breakfast - Sharon in front desk and Flora are really friendly and very accommodating. The food was really great as well and I was pleasantly surprised to know that everything Paul is making was not fried at all!
• kayleighmI1387AE (10/5): Nicest staff - Me & my son have stayed at multiple premier inns around the country. This premier inn is by far our favourite. The bedrooms & bathrooms are always clean. The staff there are so kind, helpful & friendly. From the manager Sharan who is absolutely the sweetest lady to all the other staff. They always make you feel welcome. The breakfast is fantastic I had the full English & the food was lovely, my son had yogurt, toast & croissants which he said were lovely. When we visit Paultons park we will always stay at this hotel. The only downside is there’s no air con & the fan we had wasn’t helping.
• Butterflyeffect89 (10/5): Can not fault this hotel - We stayed here for 1 night so we could catch our cruise the next day. It was only a few miles to the docks and this was the closest Premier Inn that had onsite parking - so that's why we chose this one over a closer Premier Inn to the docks. The guy behind the desk was super helpful & nice. The room was clean & tidy - the only downfall was no aircon. We had 2 fans in the room but it was still like a sauna. Come night time it was cooler outside than in the room. Breakfast was very pleasant
• H493YBkarenc (10/5): Staff are fabulous - Stayed here to visit Peppa Pig World with our granddaughter and great granddaughter. The rooms were clean and all the staff were friendly and helpful. We were given adjoining rooms, as requested. Special mention must go to Sharon in the breakfast room. Our great granddaughter is autistic and found the noise overwhelming, as there were so many children there. Sharon kindly found us a table in the corner just outside the main area. It worked a treat and we were all able to enjoy our breakfast.
• I2993HTjackm (10/5): Lovely hotel and team - Lovely premier inn! Room nice and clean, staff very friendly and good location. Ate in the breakfast room, was a little busy due to school holidays but the breakfast team were on it with ensuring the buffet was constantly topped up and tables were clean ready for the next guests. Reception team also lovely when checking us in. Have stayed here a few times and always felt welcome each time. Special thanks to Sharon, Summer and Ali! Thankyou for having us. We will be back next time!

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