Premier Inn Ripley
Location: Nottingham Road,Ripley,Derby,Derbyshire, Ripley, GB
Star Rating: 9 Stars
Property Type: Hotels
About this Property
Experience the charm of Derbyshire at Premier Inn Hotel Ripley, the perfect base for your adventures!
Prime Location
Nestled between the breathtaking Peak District and the vibrant cities of Derby and Nottingham, our hotel offers easy access to iconic attractions such as Chatsworth House and the scenic Heights of Abraham.
Comfortable Accommodations
After a day of exploration, return to unwind in our spacious rooms featuring big, comfy beds that promise a restful night’s sleep.
Delicious Dining
Savor delightful meals at our on-site restaurant, where you'll find a menu designed to energize your days and satisfy your taste buds.
Don't miss out on this unbeatable stay in Derbyshire – book your getaway today!
Important Information
We offer an exclusive guest parking discount £3 per 24 hours. Simply find a space and pay less to park using the tablets inside our hotel. This car park is managed by YourParkingSpace.
From South: M1(J26) then at roundabout take 1st exit onto A610. Follow A610. From North: M1(J28) then at roundabout take 3rd exit onto A38. Exit onto slip road and take the 1st A610 at the roundabout. At the next roundabout 3rd exit. Next to Butterley Park Cookhouse and Pub.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- CarolineB186225 (10/5): Excellent nights' sleep! - Very clean, comfortable and quiet room with helpful and friendly staff. Convenient location on the sea front, with a free hotel car park just around the corner. The restaurant was closed for refurbishment but the hotel provided free tea, coffee, croissants and fruit in reception in the mornings.
- noelmG3341AO (8/5): Weekend stay - Very friendly staff clean room and bathroom easy check in and check out. Staff help out with facilities and where very natural in conversation
- Catherine_London_UK2 (2/5): Chaos - The room keys kept locking out and the staff at reception couldn’t speak English.
I was out all day and came back to a room that had not been cleaned despite the member of staff on reception ‘writing a note’ that I wanted my room to be made up.
I stay at Premier Inns because I know what the standard will be and this is one is ruining the brand.
- Tourist51990966488 (10/5): rhyl premier inn - nice staff on reception nothing too much trouble .. as ime disabled blogger cant reccomend this place enough .. huge bed low bath with shower .. large bedroom great for wheelchairs .. sea view from window.. extra pillows brought up on request .. disability accesible room .. booking for xmas now .. ignore bad reviews
- 528suprithag (10/5): Sylvia Went Above and Beyond - Our recent visit was made truly exceptional thanks to Sylvia. From start to finish, she organised everything with impressive efficiency and remarkable confidence. Nothing was too much trouble—she anticipated our needs, handled every detail with care, and did so with a level of enthusiasm that made the whole experience feel effortless.
Sylvia’s daring approach to problem-solving and her ability to keep everything running smoothly set her apart. It’s rare to find someone who combines professionalism, warmth, and initiative so naturally. We’re genuinely grateful for her hard work and couldn’t have asked for a better organiser.
Highly recommended—Sylvia is a standout member of the staff, and we look forward to visiting again thanks to her exceptional service.
- tonynM1173VN (8/5): Premier Inn Romford Town Centre - Convenient town centre location, off site discounted parking with generous width parking bays, although carpark lifts were out of order throughout 5 day stay. Premier inn itself was easily accessible, with friendly staff and relaxed atmosphere. Modern decor but ready for a touch up in some areas. It wasn't busy during my stay. I opted for the premier plus room which wasn't much more expensive and worth it in my opinion for the better shower pressure and bottled water. Restaurant menu seemed limited but food was decent enough, just don't expect gastro pub quality. The restaurant staff were really friendly, attentive and helpful throughout my stay. I would stay here again if I needed to come back to Romford for work, although wouldn't rush to come back to Romford for anything other than that!
- tonywQ2281SV (10/5): Staff make it - Excellent central location. Staff great, especailly Silvia and Raluca, very professional, helpful and friendly, making it a home from home, thankyou.
Kind regards
Tony
- Curious01077584945 (10/5): Excellent hotel. - Excellent customer service, food was lovely and well priced. Staff are very pleasant and nothing seems too much trouble. Cleanliness is spot on and location is fab.
- idunnoo2025 (2/5): Avoid. - The location of this hotel is great. But im afraid it stops there. We were allocated a room on the 1st floor. The entire corridor smelt of damp and mould.
The room was ok but we had dirty cups and which needed to be changed. The shower curtain was too long and sat in the bath. The plug had rust all around it. The curtains in the room itself were stained and looked like a wash wouldn’t hurt.
The hotel was quite noisy during the night with people coming back to their rooms.
The staff were rude and ignorant and not very welcoming at all. The car park is a short walk from the hotel only a minute or two away.
I wouldn’t stay here again if the rooms were free. While we were there we heard a couple of guests complaining about bed bugs. Luckily our room was bed bug free.
- ALLYKAT72HULL (10/5): Nice bed average food - We have stayed at Ripley, Premier Inn before so knew what to expect from the rooms. The receptionist was friendly and welcoming. The rooms were clean and the bed was so comfy. We are at the Cook House and the food was average pub fair. It wouldn't have been our choice but we had arrived late than expected and were hungry. The staff at the Cook House were great but the food was just average pub food. We were disappointed to find that the Premier Inn now charges for parking, it wasn't overly expensive but just a bit cheeky we felt. We had a good night's sleep but could hear the people above us walking about and people in the adjacent rooms talking so if you are a light sleeper it may be worth taking ear plugs. Overall though we had a very good stay
- imwolfiext (10/5): One in a million staff member - Absolutely exceptional service throughout my stay. I stayed for business and was greeted at reception by a lovely young woman called Elleigh, who instantly set the tone for my stay. She was professional, always smiling, and genuinely went out of her way to make me feel comfortable after a long day of travel. It’s rare to come across someone who clearly takes pride in their work — she’s truly an asset to the hotel and left such a positive impression. Because of her, I’ll definitely be returning on future visits for sure.
- H3495NWtomast (10/5): Super friendly experience - Amazing experience at premier inn recomended, very clean rooms comfy beds,tasty food ,and very friendly staff .atmosphere is very warm
- aswrtb7 (8/5): Great as always - Great location and friendly staff. The usual high standard of service that we have come to expect from Premier Inn. Stayed before and will stay again.
- Quest67243086888 (10/5): Such a lovely stay. - Had a fantastic stay at the Town Centre. The room was clean and spacious, breakfast had lots of choice and dinner was absolutely delicious. Overall a really great stay! The team was absolutely amazing and very helpful.
- 36ewenr (4/5): Disappointing 2nd visit - Booked 7 nights in a premier plus room. On arrival informed there was a mistake and this type of room was unavailable.
Lots of issues with food being unavailable in the restaurant.
Technical issues with the car park making it difficult to exit every morning
- Maps10231208508 (10/5): 5 Star Guest Service - Recognising Raluca & Claire - As a regular solo business visitor and guest of Premier Inn London Romford Town Centre, I chose to leave a review for my visit week in mid-October 2025.
I was extremely impressed and delighted by the outstanding hospitality, warm welcome, caring professionalism and consideration for my well-being, requirements and comfort whilst at the hotel from the brilliant RALUCA, on reception desk and Head of Kitchen Service. Her positive attitude, tireless energy across duties for staff and guests, managerial professionalism, hard work, consistently pleasant demeanour and lovely humour, despite workload, were all appreciated. Raluca is a major asset to this hotel and cares equally for the success of her colleagues and guests alike.
I also wish to thank for that week CLAIRE on reception and Head of Housekeeping. Maintaining equally high service standards, Claire demonstrated great professionalism, superb customer service, care and focus with a comedic sense of humour which was often deployed to lift spirits and much appreciated. Thank you ladies and very well done!
Sam
London UK
- gavinn297 (4/5): Needs a lot of work - Under staffed so doesn’t function like any other premier inn I have stayed at, even though Raluco and Sylvia checked in, served and cooked food the overall experience is well below expectations. Also leak in bathroom and could not be moved so had to grab extra towels to stem the flow of water.
- 317jessamyr (10/5): Perfect for my needs! - The room was very clean and comfortable with a bath as well as a shower. Drink-making facilities were in the room and the TV worked well. I paid for the ultimate WiFi which was needed and was very reliable. The staff on the front desk and the room cleaning staff were absolutely amazing and very helpful! I used the restaurant next door which was very good too. I would recommend this hotel.
- Debm0181972 (10/5): Wonderful Venue - Fantastic Staff - Amazing Show! - Everything about our stay was perfect. Staff were friendly, caring, and professional. Rooms were very comfortable and clean. Food was fantastic, breakfast was delicious. We always have a great experience when staying at Premier Inn Ripley.
- N8012KSgailp (10/5): A lovely start to our holiday break. - What a lovely welcome for my husband and myself on our arrival at Ripley premier inn. Elleigh at reception was lovely and very helpful. It's going to be a good few days here at premier inn ripley.
Thankyou Elleigh.
Mike & Gail Pickard (from Devon)
- 536kearab (10/5): Clean room, lovely staff - Had a great time here, room was clean and well kept during our stay.
Elleigh was a sweetheart. She gave us extra towels when asked, very polite, and offered a few places that were a great spot for dinner!
- Mr20132013 (8/5): All ok, no issues - All ok, no real issues, the standard is premier inn.
Most we stay at are the same. Good service, friendly staff.
Drinks, food all ok, no issue here, great location for the beech, car parking also.
- Loulabelle44 (6/5): Standard Premier Inn Experience - We spent one night at this hotel while in the area for a party.
The hotel is about 10 minutes walk from Romford station, right by Romford Market.
We had to wait a couple of minutes to check in, as someone else arrived at the same time, but it was quick and easy. The room was clean and comfortable.
We decided to have the hot breakfast at the hotel, and it was very well stocked with a typical selection. It was decent value for money.
This was a very typical Premier Inn experience. I would stay here again.
- 823ernestab (10/5): Business stay was outstanding - I had a good and pleasant stay at Romford Town Centre. The receptionist was friendly and professional. The food was tasty, and the restaurant staff were nice. The room was clean, and the bed was very comfortable. Have been staying a lot of Premier Inns this was the cleanest. Will definitely comeback.
- C7682LDjanem (4/5): Clean and tidy - The location was good for beach front and work.
Clean and tidy
Staff Friendly
Was booked in from work was asked to pay £199.95 for one night meal deal on top
Prices soar up because it was a saturday and a gig on across the road.how disgusting it goes up x3 for saturday and gig.
Breakfast was not even warm beans mushrooms etc all quite on the cold side, fresh tomatoes not even cooked
good choice of cold breakfast
Poor selection of diet drinks
- samanthacT5458YQ (2/5): Disappointing - We regularly stay in Premier Inns across the UK, but our recent stay in Rhyl on the 13th Sept 2025 was very disappointing!
On arrival we noticed our duvet had visible holes (more than an inch long), but it was clean, so we didn’t really mind. We went to bed at 11pm and that’s when we heard loud footsteps continually pacing around the room above us. Roll on to 3am and without being able to get any sleep, we’d just about had enough and went down to reception to explain the situation. They reassured us that they would go and knock on their door. From the raised voices above we knew the staff had tried to improve the situation, but sadly the noise from above continued. By 4.30am we had had enough, packed up and went down to reception. We rang the desk bell, but no response. So after not a wink of sleep we drove the long journey home.
Now Premier Inn always send me a courtesy email asking how they did, but not after this visit! I’m really disappointed with the way the situation was handled. When you spend £145 for a room for the night and then get no sleep, I would expect an acknowledgement and offer of compensation. I will never be staying here again after such a disappointing experience!
- siraget (10/5): Really good all round - Firstly I was surprised how nice it is in the reception and bar/restaurant area,it wasnt what i was expecting at all. The staff are really friendly, helpful and cheerful which is always nice. The room was very good with all the usual amenities and mostly importantly very clean. Had dinner in the restaurant which was surprisingly really good, Scampi and chips and a chicken n bacon stack. The food was cooked fresh to order and I could tell it wasnt reheated from a packet straightaway. Also there is a viewing window from the breakfast counters where you can see the chef cooking the food. The kitchen was spotlessly clean with what looked like state of the art appliances, very nice . All in all a really pleasant stay at a nice premier inn hotel with nice staff, rooms and food.
- L3147QJbarbarag (2/5): Very disappointing - Stayed at the Premier Inn in rhyl many many times and always enjoyed it especially the gran children enjoy staying, however recent stays have been disappointing, the old staff with experience are no longer there, and new untrained staff have replaced them, we couldn't eat there as the restaurant was closed for staff training, very bad management.
- fredhZ5494UM (8/5): Comfortable & enjoyable stay at Rhyl Seafront hotel. - There was an element of trepidation prior to our arrival having read some of the online reviews.
Staff on duty when we checked in were friendly & helpful making for a stress free experience.
Some of the decor in corridors & room were a little tired but not unexpected or unacceptable in a busy & well used hotel, general cleanliness was to an acceptable standard.
Our accessible accommodation was located on second floor (well serviced by two lifts) in a quiet area towards end of corridor. Noise levels throughout stay were very good, & the bed as always very comfortable.
Although limited in number, we had the use of disabled parking bay adjacent to entrance for duration of stay.
The restaurant staff were friendly & very accommodating, the quality of food available was both fresh & very good.
- 860simbarashen (10/5): Very good - Very good experience with Elleigh, would definitely reccomend her if you are looking to have a positive experience at this hotel, very helpful and kind.
- Chunkd44 (10/5): Definitely stay again - Front desk staff member Elleigh was friendly and helpful, also very pleasant to talk to. Room was very comfortable and the food in the restaurant was faultless.
- Y5666QUclairep (10/5): Very clean had no problems - Lisa was very helpful with resolving the problem with the room. The tv wasn't working properly and had the change rooms Lisa couldn't do enough for us.
The staff are very friendly and will go above and beyond to make our stay enjoyable
Thank you Lisa
- sim1001 (10/5): Great Stay. Good Premier Inn - Stayed at this Premier Inn 12/9. - 14/9. It’s a good Premier Inn. Room was large and typical Premier Inn style, clean. Only gripe was the bath missing its plug but other than that no issues. Staff on Reception very helpful especially Gabriella, as I had issues getting an Invoice for work as the Pro Forma issued is no good. Think you and will stay here again.
- karenaQ5943XU (8/5): A good stay - Overall we had a good stay.
We stayed in room 8, it was clean and comfortable and everyone slept well.
The floor is very squeaky near the bathroom and you have to bang the bathroom door to shut it. These things could do with looking at.
WiFi is a little slow but we only used the free service.
Breakfast was very busy, but it was a Sunday morning. Could do with more than 1 coffee machine.
We would stay again
- wilky572 (10/5): A good weekend. - Friendly staff, comfy bed and a great breakfast. The cooked items were frequently topped up and kept warm. Parking was easy.
- dib993 (4/5): Mucky room - 1st room we gt offered was dirty bits on floor overpowered by stale smoke, hubby complained gt a new room was better smelling still bits on floor looked like not seen hoover in corners and under bed dusty surfaces bird muck all splattered on window tatty net curtain bedcomfy, bedding n towels not fresh , food in restaurant was disgusting rock hard bacon and egg, hash brown only warm even though under heat lamp waste of money, restaurant was closed at lunch and evening so had to going looking for else where to eat, only thing good about this place is lovely staff definitely would not win on 4 in bed give it a miss
- 880hayleyj (2/5): Don't stay here if you don't want to get bitten by bed bugs!!! - The staff didn’t seem to have a clue and seemed to be very disorganised. They didn’t seem to know what promotions were available whether it be by email or otherwise for example we had an email stating that kids eat free all day and we checked the terms and conditions and even upgraded to a meal deal on this offer but every night we ate we were told we had to pay for the kids meals even though we double checked with a person in charge when we arrived and there was also signs on the bar stating kids eat free all day. Also on the subject of the bar it seemed to be a shambles opening at 5pm shutting at 9.45pm and out of a 3 day stay only had draught beer working on 1 night. Also even though the food was faultless it took nearly 1 hour every night to be served our food.
Secondly, we stayed in room 112 and on the second day there I noticed bites of some description on my arms, my stomach, my back and my legs. Also 2 out of 3 of the lamps were not working and after taking bottles up to the room because the bar staff told us there was a bottle opener in the room on the side of the desk we only found 2 screw holes where the bottle opener was meant to be and we did not tell the reception at the time because there was never no staff about at the reception to tell and we pressed the bell 5 times to ask someone for clean towels and then had to ask a further 3 times for the same towels. After staying earlier on in the year and having a really good time we were very disappointed and disheartened and instead of coming home happy and wanting to book again all we came home with were bites all over our bodies and felt we don’t want anyone else going through the same experience as we did.
And since I have got back the bites that I have had to receive medical treatment twice as they have been infected and made me poorly and i had to take antibiotics for. I have tried emailing the hotel and the guest services and not one of them have replied to my several emails.
- sajpatel78692 (4/5): Disappointed and Dissatisfied - Our overall experience was not the best at this Premier Inn. We have stayed in MANY Premier Inns nationwide but, by far this was the worst experience. The car parking facilities for disabled blue badge holders was very poor. 4 spaces and the any surplus, had to park 200 metres away in another. There were NO STAFF members ever at the front desk. You had to press a buzzer and the a few minutes later, someone would come out. The Rooms were on the smaller side too as we had a family room. Lifts location was not ideal, as we had to walk all the way round to our room. Overall, we weren't happy with our stay.
- stuartsE8273IM (2/5): Very bad - Room never got cleaned had to clean my own room dust everywhere never topped up toilet rolls Internet speed really slow wouldn't advise no one stay here cups were dirty food was poor to
- Y1443ZTdaniels (2/5): I thought premier inn was good but apparently not :( - It was awful, I paid for a premium room and the tap to the bath/shower was so stiff that I couldn’t use/move it, the big shower head was shooting water up at the ceiling and over the curtain/window so I couldn’t really use that because it would’ve flooded the room, the air con was broken/not working and the windows don’t open so I couldn’t even really sleep because I was sweating so much and struggling to breathe from the heat and the bed was soaked from sweating (nothing was good about my stay) p.s. I killed a spider
- NWills_1982 (8/5): Good Stay! - We arrived quite late and used self check in which was quick and easy. We then headed to the restaurant and Paige was extremely helpful and friendly! The food in the restaurant was of a good standard. The rooms were the biggest I’ve ever stayed in with a premier inn, they were clean and the shower was extremely powerful! Breakfast on our first morning was great, fully stocked, relatively quiet and lots of choice. We didn’t eat the hotel on our second morning, but on our final morning we went to breakfast slightly later and it was a bit of a shambles. There was no hot breakfast left, we had to kill around for a good 15-20 minutes waiting for this to be cooked and there was no apology from the staff.
Overall we had a good stay. The train station is only a 5-10 minute walk away and you are surrounded by shops. The bar in the hotel is open until 12:30am and due to the location of the hotel it is a quite small hotel, which I think I prefer! We will definitely stay again when visiting family in the area!
- laurabP8913TH (4/5): My worst premier inn experience - Arrived to the hotel to an empty reception so patiently waited for a member of staff. I asked to check in, to be told check in is 3pm. I explained I had paid for early check inn and he went to check if the room was ready. He returned and kindly told me it would be 5 minutes so we took a seat. 40 minutes later we were told the room was ready. The parking is around the corner which is a problem If you need to nip to your car when it’s dark as it was very deserted and seemed unsafe. Also dragging your luggage round bit by bit was annoying. We arrived in our room, to sadly be facing the back end of the hotel which looked rough. We walked into the room and the smell of bleach literally took our breath away and gave me a headache. The window didn’t open so we had to deal with it. Bathroom looked nice and clean but I’m not surprised if it had just been drenched in bleach. We shut the door to see dirty hand prints and sticky drips on the back of the door and mirror. It just looked and felt grubby. You could tell they are very short staffed. Breakfast the next morning was my worst from prem inn. The restaurant was dirty, most tables full of dirty plates and just a few bits for breakfast. Bowls and glasses looked filthy. I would save your money and eat in a local cafe. I travelled to Rhyl many times as a child and it’s really sad to see how lifeless the area has become. Definitely won’t be returning.
- X2516WBmariap (6/5): Don’t expect a drink ….. - Great rooms, bed, friendly staff …. But we book a premier Inn as they are attached to a pub/restaurant…
The pub called last orders at 950 on a Saturday night and ushered us out the door at 1010!!! And came back tonight at 930 and the pub is completely closed up for the night …
Won’t stay here again because of this as would like to just have one drink after visiting family all day ( was out by 9am) before we turn in for the night, shame ….
- theresarI1914TW (10/5): Restaurant - Had a meal in the restaurant which was cooked and served by the lovely Raluca as the chef was not in. Multi tasking at its best, lovely meal and the staff were friendly as always.
Thank you
Tony and Theresa
- veronajester (10/5): Premier Inn with great staff - Syliva and the chef Raluca were very personable, very hands on a present. Which made interaction and ordering of food /drinks a lovely experience. Topped with the fact that Raluca is an excellent chef.
A very nice surprise of a stay thank you ladies x
- Jenyork1 (10/5): A clean and comfortable Premier Inn with exceptionally helpful staff - We stayed over at this hotel en route to the Yorkshire coast. The staff were extremely helpful, especially Teresa, who went out of her way to ensure we had a room suitable for my partners mobility issues. We had our small son with us and were arriving late evening, and Teresa made sure we had a room close to reception so we wouldn’t have to carry him too far from the car. She was extremely helpful and charming.
The room was clean and comfortable as per usual Premier Inn standards, and the buffet breakfast was plentiful and well managed.
We will certainly stay here again.
- louisesD8968FB (8/5): Family of 5! - Went with my family for just overnight stay.
Very clean staff really good!! Didn't have breakfast so can not comment but had our suitcase for us the next day and that helped us loads! Clean room, clean bathroom! Only thing I will say WiFi if you do not pay for it is bloody terrible!
- L6054IDcynthiaa (10/5): Great stay - Spent 3 nights here ,staff were all very friendly and helpful
Room was very good and clean, comfortable beds
Breakfast was excellent, plenty of choice and well cooked
Restaurant had a great menu choice
- SPURC328 (10/5): Friendly Staff and Clean Room - Very friendly staff and a clean room. Just what you want from a Premier Inn. Nice pub next door, McD's and Sainsbury's nearby too.
- jonathanv541 (4/5): Dirty room - Dirty room carpet not hoovered , hairs in shower, mirror glasses dirty, good breakfast apart from restaurant floor looking very dirty and spills just left with wet signs over. Not best premier inn I stay in for how much they charge to stay two nights near 200 pounds, stayed in far clearer £39 two star travelodges.
- juliemT389AD (2/5): Absolutely Horrible Town - Cant understand the positive reviews on here, are they really staying in this hotel??
I have used Premier Inn many, many times and have 2 future bookings made with Premier Inn. I stay with Premier Inn because I have always been happy with the service and rooms. On my trip to Wales I had also stayed in Porthmadog which was absolutely lovely and would have liked to stay longer.
The staff on reception in Rhys were very nice and helpful and the room we got was absolutely fine except for a fickle air conditioning system.
But the property itself was disgusting so very dirty and smelly. The carpet in the halls looked and smelled like they had never been cleaned/vacuumed. The outside entrance smelled of urine, with rubbish and weeds everywhere. I had never been to this town and wish I hadn't gone there. It is so run down with many undesirables in area I felt very unsafe. This is not a very good location for this hotel and unfortunately I didn't check this before I booked as I have never had a problem with Premier Inn before. I think a lot of the issues with this hotel in its location and it seems that cleaning staff are not doing there job or there is not enough of them. I did speak to the receptionist to see if I could change the booking to another Premier Inn for the second night but he was unable to help and when I phoned the booking office it was closed. I am so very disappointed that this hotel was my last stay in Wales before the end of my holiday and it really left a lasting impression for all the wrong reasons.
- katrinacO2286SD (10/5): Extremely Hospitable - We had a lovely stay. The staff were extremely kind & hospitable, especially the lady on reception (Teresa)
She went the extra mile & made our stay extremely comfortable. The views are nice. The restaurant next door has an excellent variety of meals & is very good quality. Meal deals can be purchased. The hotel was clean. There are many local places to visit. Enjoyed chatting with different guests. We would highly recommend it.
- wingate (8/5): - This was a comfortable stay at the Premier Inn.My only note of criticism being for the wi fibwhich had a habit of dropping off
The room was cleaned every day.
Breakfast is in the adjoining pub/restaurant.That was fine.Thouhh having dinner there was a very trying experience.
- BristolTerry (6/5): Great Staff, shame about the toilet paper system - Great staff, shame about the toilet roll single sheet dispenser system! Breakfast great, fresh and big choice. Hotel is difficult to find as no signs up.
- mityes (10/5): Superb! - Room was clean and presentable ! We would definitely stay again. The staff are also lovely but massive shoutout to Paul who was very helpful and polite during our stay.
Thank you !
- Y6870NXandys (2/5): Very bad - Rhyl preimer inn crap hole,don't bother unless seriously desperate. I have stayed at a lot of preimer inns and they have been fantastic, this one is letting the side down. Stayed one night ,two adults and two children in a quad room, had one double bed which was made and one single which was not made, spoke to reception, thay apologised and said they will be straight up,one hour later two girls then up to change one single bed,didn't believe use with not having enough beds, to there shock we were wright. They apologised again and went, one hour later no bed, I went to reception again,no one their, waited 15mins no one their, went to the restaurant and found one employee slumped in the corner, on his phone, spoke to a nice lady behind the bar about our problem, she spoke to the slumped boy with attitude and he stormed off, she told me we might have to change your room or fined u a bed, this is now about two hours after we checked in and reported this issue, I think we were being forgotten on purpose. With gritted teeth I said ok, she informed me she would let me know straight away. 30mins later a knock at the door, little attitude boy storms in with a bed and storms out, leaving the young lady to make the bed in a very uncomfortable situation. We would understand if we had early check-in, we didn't,we check in about 7pm. Lazy,rude staff should be ashamed.
- 763DaveW (8/5): Good location for Rhyl - and you know what you'll get at Premier Inn - Good, central location in Rhyl for us as we walked along the Wales Coast Path. Friendly staff, Decent room. Good breakfast.
- jsr00011 (10/5): Very pleasant stay - will use again - Very pleasant & helpful staff and accommodation clean and comfortable. This was our 3rd visit and will use again without question.
- jermaynes2014 (10/5): Amazing stay - Absolutely loved my stay at this hotel which was booked through my employer for business staff amazing, shout out to Paul the manager brilliant service.
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