Premier Inn Warrington - M6/J21
Location: Manchester Road,Woolston,Warrington,Cheshire, Warrington, GB
Star Rating: 8.6 Stars
Property Type: Hotels
About this Property
Discover the perfect stay at Premier Inn Warrington (M6/J21), your ideal pit stop between London and Scotland, with easy access to Manchester and Liverpool.
Prime Location
Situated close to major attractions, experience shopping at the Trafford Centre, immerse yourself in football history at Old Trafford, or enjoy family fun at Gulliver's World Theme Park.
Dining Delight
Indulge in delicious meals at our on-site Thyme restaurant, where tasty dishes are prepared to satisfy your appetite after a day of exploration.
Comfort Redefined
Unwind in our newly renovated rooms featuring extra-comfy kingsize Hypnos beds, ensuring a restful night's sleep for all guests.
Don't miss out—book your stay at Premier Inn Warrington today!
Important Information
Free onsite parking is available at this hotel. Please validate your vehicle registration via the tablet in reception upon arrival. This car park is managed by YourParkingSpace. 200 spaces, including 6 disabled bays. No height restriction. Space for coaches/lorries must be requested with hotel directly.
Situated just off the M6(J21). Take the A57 towards Warrington. 100 metres from M6 northbound slip road.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
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Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
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Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
Guest Reviews
- Trevor (8/5): - Room very clean
- V3404PHjenniferw (10/5): Great venue for a visit to friends and family - Just off a main road the hotel is near the railway station and bus stops. It's just a very short walk to the small historic town. Double glazing ensures the rooms and public areas are quiet. This Premier Inn has a very large car park with ample ample parking available. The hotel offers the full range of rooms promoted by Premier and our room was very clean and comfortable. A popular Beefeater Restaurant adjoins the hotel and provides a good breakfast, specific lunchtime menu and full 'all round' family evening dining menu. Alternatively the town offers a selection of cafes, pubs and restaurants. We use this hotel to visit family and friends as it's easier to invite them to join us for breakfast, lunch or dinner there than for us to try and visit them individually. It works very well. Very satisfied with Premier and Beefeater.
- petegX5156KU (10/5): Good premier inn - Very nice clean premier inn just recently been revamped
Staff very friendly and helpful
Manageress Natalie very helpful and informative
- 657sabrinad (10/5): Pleasant place to stay. - Stayed here overnight due to work commitments. Women who welcomed me was so lovely and let me check in a little early, which was lovely as a lone woman traveler, it was cold outside and i didnt know the area. Room was clean and quiet. Bed was really comfortable. The breakfast was in The Swan bar/restaurant next door and it is lovely.
- carolbE5023XO (10/5): A surprise family birthday get together in Ware - Always a warm welcome at the Premier Inn from Allison on Reception...who helped us with a booking for another family member which we needed to clarify, and from Vulcan in the Beefeater Restaurant
- steveg246 (10/5): Comfortable with a smile - Very brief overnight stay.
Good to have a small bar for a quick drink before bed .
Room clean, bed very comfortable .
Total standout ? The staff .
The guy in the bar was friendly and helpful but totally eclipsed by the receptionist who was bright, cheerful and willing to help.
As we left this morning , she remembered th conversation from last night - with a warm smile
- kayla1978 (10/5): Relaxing pleasant stay - Had a very relaxing stay as passing through for business, just what we needed.
Lovely new refurbishment, staff very attentive, professional and a pleasure to deal with .
Will definitely stay again as we have to travel through Warrington every couple of months .
Will also recommend to our other colleagues.
- X1948TKmorganb (10/5): Great hotel! - I couldn’t recommend this hotel anymore!
What a great stay I had at the Warrington premier inn just off the M6 in a great location, all the staff were very friendly and most helpful, a special mention to the cleanliness of the rooms and communal areas.
I will be staying here again for sure.
- terryrB6887ZD (10/5): Pleasant stay. - Our stay was great. The staff on site were very helpful. The hotel has a nice refurb. Would happily stay on our way back through.
- Climber63875717996 (10/5): Refurb - Im a regular here and just wanted to say the refurb is amazing and staff to what I seen handled it brilliant and couldn’t of done any better
- 868joannej (10/5): Nice stay - Nice friendly staff nothing was to trouble hotel clean an comfortable will definitely be returning good value for money highly recommend
- Sunshine734636 (10/5): Amazing stay - We stayed in premier inn ware in October as a couple but completely forgot to post this review like we promised. The hotel is amazing and well taken care of. The cleanliness is impeccable and worth the value that we paid for 2 nights. In reception, Joana helped a lot with what we should visit and even sat to find new places nearby with us. What a gem!! Will definitely be back again.
- 940stickyg (10/5): A Pleasant Stay - Allison at the front desk was great throughout our stay. She was friendly, helpful, and made everything run smoothly. Me and my girlfriend had a really good time, and her help made the visit even better.
- amyleighw578 (10/5): Fantastic! - Excellent stay and great help and customer service , specifically Allison, she made us feel welcome and was very helpful with directing us and giving us information we needed. Thank you!
- O2477AEleel (10/5): Lovely as always - We always come to the premiere inn as it’s lovely and a special mention to Alison on the check in desk she was so lovely and helpful and was hand to go that extra mile X
- 414mihail (10/5): Great exercise - Lovely hotel , clean rooms and amazing location. ioana , hotel manager is a great asset on premier inn , from first interaction she had the smile on the face and even when she had few people waiting still she kept a positive attitude and this made our waiting easier. Great experience i may say
- D8965PAcj (10/5): Good stay and friendly manager - ⭐️⭐️⭐️⭐️⭐️
I recently stayed at this Premier Inn and had an excellent experience! Ioana, the manager, was incredibly friendly and professional — she really made me feel welcome. The room I stayed in was amazing — clean, comfortable, and well-maintained. I couldn’t have asked for a better stay. Highly recommend this hotel!
- mikepH1934ZE (4/5): Check-in was very poor - Check-in was very poor, we arrived before scheduled check-in but didn't need access to the room, just to check-in. We were told we could not do so and had to check-in at 12.40pm on returning from our guided walk and pub visit.
The hotel does not offer proper toilet rolls, just miniscule squares of toilet paper, I have never come across such a ridiculous system at any hotel I have stayed at.
There should have been a cup in the bathroom but none was offered and the bath was too high for my friend who struggled to access it and almost slipped over on a couple of occasions.
The one plus was the breakfast which was excellent value for money, sadly the same could not be said for the rest of the package.
It cost £70 per night but did not deliver anywhere close to that value.
- matnep (10/5): Just right! - The Premier Inn at M6/J21 is well located for easy access to Warrington and the surrounding areas. There is adequate parking and the check-in and check-out was easy. The breakfast there is amazing, as always (I have been there earlier too) and it was great to see Anne from the food and beverage team, still there. She's friendly and caring as she always has been. The rooms are clean, with a not a speck of dust or damp. The whole team there was efficient and friendly. Thanks!
- davehW5923LT (10/5): Great stay - Brilliant hotel I was surprised as it somehow different to others I've stayed in , reception team pure brilliant , evening meal at the Beefeater was adequate but service was only average, breakfast in the morning totally different servers where all over us couldn't do enough for everyone in the Restaurant ✓
- 108LAA (10/5): Warm & Friendly Welcome, Good Value - really friendly welcome and restaurant service. Usual good standard of facilities and cleanliness. Premier Inn have close many of their restaurants - the Ware facility still has a restaurant which greatly appreciated.
- B4436OObradleyb (10/5): Wonderfully helpful staff! - Hannah and Allison at the front desk gave me a very warm welcome, helped me change room and got me in for an evening meal at the very last minute. Even though I booked the room last minute and got everything wrong they both helped sort my booking and make sure I didn't go without. Superstar staff and an amazing experience!
- petulajane1 (4/5): I eould not return to this hotel - The entrance to thd hotel was vety jntidy anf cluttered, not thd best cleanliness. Corridors and lift smelt of smoke and felt generally unclean, as did my room.
- anney764 (6/5): Awful breakfast - We regularly stay at this Premier Inn and its an idea stop-off point. You know what youre getting and its always fine. This time we went for breakfast and it was awful. We went around 8.30am and when we arrived the natural yogurt needed replacing and there was one pancake, one dried up very thick crust of bread and half a dozen crumpets
No pastries, muffins or croissants. They never restocked them and when I asked for a pastry I was told it would take 15 minutes to cook. This isnt acceptable at the busy time of day. The juices all ran out too and were not replenished either.
We certainly wont be having breakfast again.
- McBurns72 (10/5): Thoughtful staff going the extra mile - We arrived just after midnight 17th/18th October and my wife went to the vending machine to get a water (£2.70) which unfortunately wasn't cold. The member of staff was very apologetic even though it was probably a third party machine but then went out of her was to give my wife one of the bottles of water whe had brought to work for herself. So thank you.
- TempoWA1 (8/5): Good stay - Great hotel, staff always very helpful and friendly,
My only gripe is the internet is terrible, I tried the upgrade and that wasn’t much better, they seriously need to upgrade the internet
- lanamcdonald12 (10/5): Great value - Stayed over here on way to Cornwall.. checked in later in the evening very quick and easy .. had a comfortable night's sleep i do love a premier inn bed ... had a lovely cooked breakfast the next morning which was unlimited for £11 . Very reasonable amount of choice .. staff were lovely am sure the girls name was Kayla she was rushed lf her feet thou she done a great job.. very good price for both of us staying over. Thankyou premier inn
- 110hr (4/5): Quick night stay, don't expect to much - Looks lovely in there picture, staff at reception were very pleasant, just a shame that the facilities for drinks in the room were restricted, breakfast was limited as they didn't have full English breakfast,
- V8432WBrichardl (10/5): An excellent stay at the Premier Inn in Ware. - We had an excellent stay at the Premier Inn in Ware. The room was spotless, the bed very comfortable, and the staff welcoming and helpful. A great experience all round.
- kellyjZ1882OG (2/5): Terrible!!!! - The whole experience was appalling, the lack of staff there was terrible. We arrived around 7ish in evening after long drive to empty reception desk which we waited around 15 mins before someone appeared and the check in lady seem to be busy cleaning rooms from what we could see, she then checked us in where we went to our rooms all the bedroom doors down the corridor where open with dirty laundry in door way and down the corridor, including the room we was checked in to, we proceeded into our room which despite the dirty laundry in door way, it was made and appeared cleaned so as it was late decided to not make fuss but on way to hotel restaurant we let reception know about it and they did apologise but didn’t offer room change or anything they just wanted to run off to see other rooms. We then went in to the bar another long wait to be served a drink we then asked to be seated for dinner which seemed to put lady out serving us like it was inconvenience to her she had to do her job, we got seated with menus and then left alone , the said lady then seated few more other tables ignored the fact she even seated us and walked up and down, we thought she’s on her own we would give her time to come back but some time had pasted us and we watched as she went to seat and serve other tables and we were tired and beyond hungry at this point so we decided to leave and told the other lady from bar we won’t be eating here now as that lady hasn’t even come back to serve us and we been there for nearly 45mins , the bar lady apologised and said she would come serve us and I said no it’s far to late now, so we left and had to drove out of hotel to find some food in area we didn’t know late at night, this really shouldn’t be case after very long drive to this hotel. On coming back to hotel the reception lady apologised from our experience and openly admitted we haven’t had great experience ,so they knew there was issues but the lack of staff here I’m sure it’s daily thing and is the main problem here they all looked like there over worked and not many of them trying to do more than one job role which is unacceptable , we definitely wouldn’t recommend this hotel nor would we return..
- Nour (2/5): Leider war mein Aufenthalt insgesamt enttäuschend. - Leider war mein Aufenthalt insgesamt enttäuschend. Beim Check-in musste ich über 30 Minuten warten, bis jemand vom Personal an der Rezeption erschien. Das Frühstück war wenig ansprechend, das Zimmer wies Sauberkeitsmängel auf und die Stühle im Restaurant sollten dringend erneuert werden. Insgesamt entspricht die Sauberkeit im Hotel nicht den Erwartungen.
- Trail05602549870 (10/5): Excellent Stay - Excellent stay close to the motorway.
As a solo traveller I decided to have my meal in my room this was no issue to the team and they went out their way to accommodate this request.
- Mickdav31 (10/5): Family break away - Welcoming staff very friendly restaurant on site absolutely amazing rooms clean and comfortable right off the motorway perfect for travel
- Bookfodder (2/5): Don’t bother - Truly awful customer experience with the least helpful or aware staff ever. Awful. Terrible. Execrable. Horrifying. Unaware. Don’t care. Awful. Awful. Awful.
And there’s no electronic check in.
- YasminM793 (8/5): Nice Premier Inn - A nice Premier Inn in a lovely location. Good clean room nice shower with shower gel provided also hand wash. Tea and coffee facilities provided with top up collection at reception. The Swan pub is situated next door which serves a wide variety of pub food, the Sunday lunch looks appetising and a very good portion size if you're a good eater 😋 it also serves breakfast in the morning. A good night's sleep 😴 and value for money. Only one negative the bath is situated too high very hard to enter and exit. However we believe it's due for refurbishment so walk in shower 🚿 would be the best.
- Freedom03745219067 (10/5): Lovely visit over the Cream fields weekend - Lovely clean hotel and welcoming staff.
Stayed here with some friends for Cream fields the staff could not do enough for us.
We had not booked an early check in, but the manager rearranged things and got us in for 11am totally going above and beyond our expectations.
All the staff we came across were so friendly and genuinely welcoming.
There was a free phone near the entrance that connected you to the local taxi firm but the staff was also giving out other numbers just incase they were fully booked.
Will be staying at this one again next year.
- davidsZ3461XW (8/5): Decent value for money hotel near Ware town centre - The hotel is well located and is very quiet. The staff are very friendly. The room and bathroom are decent. Sleep and bed were very good. Breakfast options great. We ate dinner but not impressed with taste or quality and in future would dine out
- Fairywizzard (10/5): Old boy reunion meeting - All aspects spot on and not disappointing. Staff very friendly and helpful. Very good breakfast with lots of choices. Fantastic two night stay
- samanthahA7229BC (10/5): Warm friendly welcome - Staff friendly and helpful. Beds extremely comfy. Extra tea and coffee in reception to take. Location easy from road/motorway
- Marhett (4/5): If you have stay at this hotel it’s clean and safe, although obnoxious manager - Good points ..safe parking, location just off the motorway, famous mattress so good sleep.
Bad points…tired worn out rooms, almost non existent Wi-Fi , although like being back in the late 90s so okay, if you are nostalgic to what Wi-Fi used to be like.
Disgusting attitude of a manager, rude, sarcastic and unfriendly to anyone with a Southern accent, although noticeable extra polite to those Travellers with Northern accents.
Stayed here in the past, however surprising how one person can make a nice place a bad memory. I’m pleased I’ve use social media to show a much wider audience, my conversation with this manager.
- Quest590779 (6/5): Comfortable room, shame about the food. - Comfortable stay in our room and great service from the reception team. Lunch at the pub was a huge disappointment and waste of money. Overcooked vegetables, greasy chips that were brown in the middle and congealed gravy...if we had had time we would have complained at the time and asked for a refund. Seemed like the meal had been left for a few days and reheated on the day...awful!
- stevenf12197 (6/5): Disappointing - Room was clean and comfy.
Check in process was quick and easy.
Plenty of parking.
The hotel is very overpriced (£140 a night).
Restaurant/bar feels very understaffed and took a long time to get served a drink.
Breakfast was poor value for money, feel better ingredients are required.
- A3264DMjulieg (8/5): Worth a stay - Only issue was bell not clearly visible or well positioned on reception to call receptionist. Placed on wall at end of reception desk next to entrance door to restaurant with very small sign on wall. Both bell and sign at the time of our visit were fully obscured by an advertising sign placed on the reception desk. Bell would have been better at front of desk to be clearly seen when approaching desk. Otherwise, room, food, staff all very good.
- frankpeters64_fp (10/5): Stay over for trip to Yorkshire - Staff very friendly and polite. Breakfast exceptional plenty to eat seemed to cater for all needs as well as the evening meal
- L8407IFlorraineb (10/5): Perfect stay - Our stay at the Premier Inn was wonderful! The hotel was clean and quiet, and the location was perfect. The staff really made our experience, especially the receptionist who checked us in, Nicole. She had brown hair and the brightest smile, and was incredibly kind, welcoming, and efficient. She answered all our questions and made us feel right at home. The bed was super comfortable and we slept great. Highly recommend this hotel!"
- Pablino_99 (10/5): Excellent two night stay - Modern, spotlessly clean with efficient, helpful and friendly staff. We stayed in a PremierPlus room which was quiet and well worth the extra. We had dinner and breakfast in the restaurant which was very good both for the food and the service.
Based on our stay it is hard to understand the recent negative reviews which certainly do not reflect our experience.
- Ade666 (4/5): A tale of two halves - a hotel let down by the staff - I was due to work in Warrington and looked for hotels on the outskirts which would be easy to get to. I selected the Premier Inn because it had an onsite restaurant which meant I wouldn't have to go out and find somewhere to eat. I arrived at the hotel to find the reception unmanned and a number of people waiting - they pointed me towards the buzzer on the counter and told me to push it as I might have more luck than they had. I pushed the button and waited..and waited. Eventually, someone appeared and started dealing with the requests without any apology or explanation. Eventually, I got to the front of the queue and was checked in without any friendliness. I asked if I had included breakfast in the booking and he said no and that I would have to pay for it in the morning. I went to my room and apart from the damp smell it was clean and comfortable. So, I went down to get some food. I joined the queue for the restaurant - and waited...and waited. The 3 staff walking around the restaurant seemed to be going out of their way to not look at the queue - I assumed the restaurant was rammed with people and they were focussing on the tables they had. After 20 minutes someone came and asked me if I had a reservation. I said I didn't and she said she would find me a table. The restaurant was about 10% occupied. She sat me at a table and told me I needed to go to the till to order food. I browsed the menu and walked to the till - I turned round and she was seating someone else at my table. So I pointed out that she had just sat me there. She moved the other person to another table and came over to the till and again didn't acknowledge that I was even there. I had had enough - I asked her where else I could get a meal in the area as I was not going to eat anywhere with such disregard for customers. I drove to a restaurant on the other side of Warrington where I got good service. The next morning I found I had paid for breakfast. This is one hotel where Premier Inn should either replace the staff with check in terminals or retrain the management and staff - it was a disgrace and will make me think hard before I stay in another Premier Inn.
- skeltronp (10/5): Lovely stay at Warrington - Hotel was convenient for our needs close enough to the motorway we could travel to Manchester and Liverpool. Really friendly welcome and the food in the restaurant was lovely.
Staff we met was attentive and was quick to please. Children was very happy with the story books they received.
- Sunshine848 (2/5): Terrible nights sleep - I wish I’d read the reviews before booking and staying! Terrible nights sleep due to a droning noise the entire night! When requesting a refund under the good night sleep policy this was quickly shut down as I should have gone down to reception in the middle of the night in my underwear to get them to try and fix it. Laughable in my opinion. I would not recommended this hotel and see that many other guests had this same issue. If you are staying and get room 214. Avoid avoid avoid!!
- R1336LAbrianh (6/5): - Standards have seriously declined in this hotel; I used to love to stay at this Premier Inn.
The first night I never left my room and found a restaurant bill pushed under my door for a meal in the restaurant that was 100% not me. Challenged the staff and they told me “ oh I think I know who that is” No one checks or ask for a name , you could charge any room I guess.
Second night I went to the restaurant and they either don’t care or were all too busy resetting tables when the only new potential customer customers to eat there was me. I found a staff member and was told I should wait at the entrance - I said I had been waiting in all the right areas but no staff checking.
Still a great location, don’t plan to eat there lots a nice places in town.
- Lilia (6/5): - There was a problem when checking in that could have been resolved if front desk would just give a call to Expedia but instead the man responded in a rude manner, with no intention to help us whatsoever. It was only one person but it ruined the experience.
- robertpF7453OM (8/5): Well placed hotel - We have stayed here a few times and the Hotel is very clean and very well placed just off Jct 21 of the M6. The rooms are clean and the beds are comfortable and the bathroom was clean. The only thing I would point out is that the lift sounds,as though it could break down at any time
- louisedS842CQ (10/5): Lovely Hotel - Convenient location hotel right off the motorway.
Staff are so friendly especially the lady who works breakfast on the Saturday.
Hotel and room really clean everything what you expect from a premier inn. Will be returning on our return journey home.
- guyandrew85 (2/5): Disappointing Stay at a Dated Premier Inn - Disappointing Stay at a Dated Premier Inn
I’ve stayed at several Premier Inns over the years, and unfortunately, this one did not live up to the standard I’ve come to expect. The hotel feels outdated and in need of attention.
Despite having pre-paid for breakfast for my three-night stay, I was told on the first morning that it hadn’t been paid — meaning I went without breakfast before a workday. While this was eventually resolved, the mistake had already impacted my experience.
In my room, I found the shower gel dispenser completely empty. I had already stepped into the shower when I noticed, and had to rely on the hand soap by the sink instead — not ideal.
On the second morning, there was no cook available, so the only breakfast options were cereal and toast. Again, not what I paid for or expected.
Most concerning was my final night. The corridor outside my room strongly smelled of cannabis, and it was apparent some guests were smoking it indoors. The smell filled my room and lingered throughout the evening and night. I also felt unsafe due to the loud, rowdy behaviour of some individuals in the corridor who were talking openly and laughing about the smell. It left me anxious and uncomfortable.
This has been the worst experience I’ve had at a Premier Inn, and I do not plan to return to this location.
While I appreciate being asked for feedback, I must note that during my stay I was offered no form of apology, refund, or even a goodwill gesture, despite multiple issues that disrupted my experience. At the very least, I feel the hotel could have:
Offered a partial refund or voucher, especially given that I paid for breakfasts I didn’t receive in full.
Provided complimentary upgrades or extras, such as premium Wi-Fi or late checkout, as a gesture of goodwill.
Acknowledged the safety concerns, particularly regarding the smell of cannabis and the rowdy behaviour in the corridors — I felt unsafe, and this should never be the case in a hotel environment.
Even a sincere apology and a proactive effort to make things right would have shown that guest experience is valued. Sadly, none of this was offered, which makes it even more disappointing.
- andreacL3297PM (2/5): Very disappointing! - I booked a family room for myself and my two children. The room booking said the room was a quad room so I expected myself and 2 children to have 3 separate beds. 1 double and 1 single. My children are boy girl twins who are almost teenagers so they don't want to share a bed with each other or their mother. When we arrived at our room just before midnight. We expected to be able to get straight into bed after 5hours in the car, however we were greeted by 2 beds (1 double bed and one single bed). To make matters worse, the single bed was simply a mattress. The bed hadn't been made. There were no sheets, duvet or pillows on the bed. Luckily I managed to find some under the bed and had to make the bed myself. When I pay for a hotel room, I don't expect to have to make the bed myself.
The following morning we went down for breakfast. Most of the hot items had been sitting there too long and did not look appealing and the yolks of the fried eggs were like rubber. They weren't well done, they were actually like rubber, couldn't get a knife though it, indicating they had been sat there for a very long time. None of the items were replenished the whole time we were there meaning we couldn't have all of the warm items we wanted.
I will not be returning
- J7210APnickc (10/5): First Class Customer Service - Mix up with my booking by our office, arrived a day early , no issue for these guys. They quickly changed by booking and even though the hotel was fully booked online they managed to squeeze me in. Could not have been more helpful , well done premier inn and the team at Warrington North East
- jodydJ2884XS (2/5): Horrible - Worst premier inn I have ever stayed in, seriously needs a re fit, mould every where in bathroom light and toilet seat both broke, shower rail was rusting broken tiles in the bathroom, window in bedroom was full of mould, radiator was disgusting like someone had smeared a mars bar over the top 🤢 mattress had blood stains on it, definitely won’t be returning, also sink in bathroom did not drain
- karenbJ4100UW (4/5): Give it a miss , not usal premier inn standard - Really tired, bed is fine but literally everything else needs pulling out and starting again
I usually love a premier inn, but even the breakfast was disappointing, with food obviously cooked a while ago and 2 out of 3 orders wrong.
Would recommend avoiding.
- angelastocks (8/5): Happy traveller - Room allocated near reception which was very convenient to get to our car in the disabled bay. Room comfortable, could do with another chair in the room when there are two guests. Was not impressed with the breakfast in the pub The Swan. Young man on duty did not keep making sure everything was renewed. Hot water in flasks only by the time we had breakfast was not very hot. Not impressed with the breakfast all packets of cereals. Had to ask for more toast. Bread was nice. Would not come here again. The whole pub needs a complete refurbish, carpets very stained plus chairs.
- jaynecB917AX (10/5): Lovely! - Had a really lovely stay at Premier Inn Warrington North East last week. Big shoutout to Joanne on check-in — super friendly and welcoming, made everything really easy. And Holly on nights was great too, really helpful and kind whenever we needed anything.
Also, can’t not mention the Swan pub next door — such a nice place for dinner and drinks. Really convenient and the food was spot on.
Would definitely stay again!
- timkC8882NU (10/5): A great place to stay in an excellent location. - Always a pleasure to stay at this particular Premier Inn. The staff are extremely helpful and friendly. The rooms are always clean and tidy. It's in an excellent location and we visit several times a year and have never had a bad stay here. Would highly recommend this hotel.
- fatmore (6/5): I wouldn’t return - Not great, I usually like Premier Inn as I know what you’re going to get.
I arrived late after three hours travelling. Room 2 had a musky smell, heating that kicked in with a bang as it came on through the night.
Breakfast is in the pub next door and you’d do well to find somewhere else. People are nice but I wouldn’t return
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