Premier Inn Sunderland City Centre

Location: Hind Street,Sunderland,Sunderland, Sunderland, GB

Star Rating: 9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Edwin (8/5): - Check-in was quick and easy as someone was at the desk but there were times I would have liked to ask a question of a staff member but there was no one around. I would also like to have had a suitcase stand rather than have it opened on the floor. I don't like to us the bed as a suitcase stand as the suitcase is not particularly clean.
• Elizabeth (8/5): - Very comfortable room, great sleep . Breakfast was freshly cooked and tasty.
• janeyShropshire (10/5): Great for the Empire Theatre or the Stadium of Light - Excellent Hotel - Stopped here for one night to go to the Empire Theatre which is literally just across the road. Room was clean and warm and staff on check-in were lovely and friendly. The car park for the hotel is not owned by the hotel and is located directly behind it. As you drive past the front of the hotel from the south take the immediate left turn. It isn't that big so if you arrive late you may need to find another such as Riverside or the Bridges. There is a code to get a slightly reduced rate just inside the door of the hotel - this reduces it to £17 for 24 hours which is more than some places but no more than elsewhere in the other car parks for overnight stay - it is what it is, and it is very close to the hotel entrance. I didn't stop for breakfast or meals so can't comment on them. There was a stand of tea, coffee etc in the foyer so you could collect more if you needed which is alway useful. Would happily stay here again if I am visiting the Empire of The Stadium of Light (which you can see from some of the windows!) Good value hotel and excellent location.
• chesil56 (4/5): Do not unload without paying for a parking ticket - This hotel is conveniently placed near the centre of town so is ideal for the shops etc. We were there to celebrate a family wedding, so the hotel was in easy walking reach of the registry office. However, do not even think of temporarily parking in Payton Street to unload; I got a £70 parking fine for 6 minutes. You must pay for a ticket from on on street machine nearby, just to unload. Then you park over a 6 - minute walk away at Marina where it is £8 for 48h. I discussed this matter with the Premier Inn staff. They were sympathetic but obviously can't legislate for Warwickshire County Council. Inside the hotel it resembles a rabbit warren, with lots of stairs taking you up and down to reach your room even though there are lifts available. However, there will still be more stairs to encounter. As a pensioner with cardiac problems ,this is not the Premier Inn for me. I am an avowed and loyal Premier Inn customer but will never stay here again.
• chrisbB8815TH (10/5): Premier inn Sunbury - Very good. And no complaints so far! Well done Premier inn. All the staff are helpful,pleasant and friendly. The location is good and very busy. The rooms are very comfortable. Atmosphere is pleasant.
• 864bernardz (10/5): Good.location - Nice experience helpfull staff good location clean tidy room good cheap parking no issues super close to lots of shops x
• 578hazeld (4/5): Awful, smelly room and no staff anywhere. - I stayed in the Sunderland one, no receptionist at 4pm so used the machine to check in. Found my room, opened the door to the smell of vomit. It was freezing, I turned the heating up to 28 and went out for 4 hours. Came back at midnight, room was still freezing and honking, stayed awake shivering til I finally dropped off to sleep at 4am. Checked out in the morning, and again, no staff anywhere to be seen. Hard to justify the premium cost.
• garstonian (6/5): HOT STUFF - I had one night in room 325. The room is hotel standard in its plan. Everything you would need for one night save for a room safe maybe. I went out in the evening to a football game and settled down straight afterwards. I just couldn't get comfortable in the bed on my own. I found the duvet way too heavy, and hot. The pillows though were the worst. Very thin and quite hard. Uncomfortably so. Around 3am I discovered that the TV played radio channels. I switched on and this helped me to drift off to sleep. I woke at 5am too hot so decided to shower and dress and have breakfast and then catch an early train home. Breakfast was standard but OK. I didn't touch the hot food. Staff at check in were super. I left my phone charger in the room and it was returned to me after I sent a prepaid envelope. Thank you. The hotel is well positioned for the town. I would return if I found myself here again but would request a sheet as cover for the bed.
• Wander39077739161 (10/5): Good value and great location - Great stay, Friendly staff, comfortable room and good breakfast. Convenient location and as a solo traveller it felt very safe.
• okcolin (2/5): One to avoid, awful breakfast, old fashioned decor. Needs an update - One to avoid, hard to get into and get around especially if you are disabled in a wheelchair. Breakfast was awful, looked like it was hours old. Like rubber eggs, was glad to leave. Very old fashioned decor, made you feel sad.
• carollX2990HL (8/5): 2 night stay - This is a perfect location for exploring Stratford upon Avon as nearly everything is within walking distance! We recommend parking on the marina carpark which cost £12 for 72 hours and was a 6 minute walk away.(see attached pic from hotel for parking options) The hotel entrance needs some TLC as many other reviews have noted and the slow lift to reception becomes quite frustrating! In fact there seem to be several stairs and corridors in this hotel so would probably personally avoid if mobility is an issue, have lots of luggage or have a pram etc. The self check in process was easy but we were also greeted by a friendly member of staff who explained the 24hr reception service and directed us to our room. Our room was a clean and modern double room which appeared to have been recently refurbished. We were overlooking the back of M&S. Good facilities for our short break - hairdryer, plenty of sockets/USBs, large shower, shower gel, hand soap, small table and 2 chairs, tea/coffee, coat hooks and a few hangers on an open rail. We didn’t eat here as there were so many venues nearby to choose from. We would stay here again.
• RhinoDave62 (10/5): Fantastic Stay in a Central Location - We had a wonderful stay at the Premier Inn Stratford-upon-Avon Central. The staff were outstanding - friendly, helpful, and genuinely welcoming from start to finish. The hotel’s central location made it easy to explore the river, shops, and the Royal Shakespeare Theatre on foot. Our room was spotless, comfortable, and quiet. Overall, the team really made our visit special, and we wouldn’t hesitate to stay here again. Highly recommend for great service and a perfect base in Stratford-upon-Avon!
• Q7201XCyvonnev (10/5): Very pleasant stay. - Stayed for two nights on the 4th floor. Very friendly staff. The room and bathroom were spacious and clean. Excellent mattress, pillows, and duvet. You could request cleaning before noon. Large plasma TV. Kettle, coffee, and tea were provided. A varied and delicious breakfast buffet. A generous checkout time, until noon. You could store your suitcases in a locked room accessible only to staff. No noise from the hallway. Ideal location near the center and highways.
• 573ogagao (10/5): Stay at Premier Inn Sunderland City Centre. - Excellent service! Many thanks to the team for a warm and friendly welcome. Special thanks to Markis and Tracey for helping out with my forgotten items. I also appreciate the support from the kitchen staff.
• Martin (8/5): - Nice place
• rachelbX7384GV (8/5): Ideal location. - Nice size room for a solo traveller. A lot of stairs up to the reception area and rooms. The lift is painfully slow, but at least there is one available. Ideal location for a visitor to Stratford-upon-Avon. Less than 3 min walk to the theatre and less than 5 to the town centre. 1 minute away from the River Avon & Bancroft Gardens. A lovely place to sit & watch the swans. No on-site parking but for a very reasonable price (£8 for 48 hours, £12 for 72 hours) parking is available at the Marina (less than 4 minute walk to the hotel, even dragging suitcases.) Would definitely recommend staying here if you don't want frills, but just looking for a quiet, comfortable place to sleep.
• annej107 (10/5): We will be back. Great stay at Premier Inn Kempton Park - We always stay at Premier Inn Kempton Park when we go to visit family. The staff are lovely & always welcome us back. The food is hot & tasty. The rooms are spotless & beds really comfy. We will be back.
• 627barryt (10/5): Another great stay - Ideally located for Sunderland Empire and the Fire Station. Friendly staff and comfortable rooms. Have stayed here many times and will be back again soon.
• Curiosity53814706905 (10/5): Loved our stay! - Have just come back from a 2 night stay. The room was immaculate and the bed was really comfortable. The breakfast was delicious with a great selection for both the cooked and continental option. What stood out for us the most was the staff in the hotel. They were absolutely brilliant and it felt like we were staying with friends instead of a business. We will definitely be staying with you again when we come back to Stratford Upon Avon.
• Tim0159 (10/5): Premier Inn Sunderland City Centre hotel - Well Done! - The experience of staying at Sunderland Premier Inn was a pleasant and positive one. The staff were friendly and helpful throughout our stay. The rooms were clean and smelt fresh and there was an ample supply of towers etc for each of our 2 rooms booked. Considering the hotel was near the city centre there was no noise experienced during our 2 night stay. We only had breakfast during our stay but that was always hot and freshly cooked, and we experienced no issues with the food and they catered for my wife's wheat intolerance very well.
• mattpj22891 (10/5): Perfect place to stay for a trip to Sunderland - Great location, clean and comfortable. I was in Sunderland for an engagement party and for a football match the following day, so staying right in the centre was perfect.
• Mel8135 (10/5): Comfortable and great staff - What a surprising hotel tucked away off the busy main road. We booked here as we were visiting an attraction nearby and firstly the parking was exceptional. It was a multi storey attached to the hotel and with their code it was only £7 for 24 hours which is a very good rate. Checking in took about thirty seconds and we were soon in our room which was large and clean. It’s an older hotel but everywhere was spotless and the bed super comfy. We had an excellent nights sleep and despite being on a busy road the double glazing was so good that you couldn’t hear anything. We used the bar which was always staffed unlike a lot of other Premier Inns we’ve visited near London and we had a comfortable evening. We didn’t eat but the food did look good and I heard compliments from some diners. I’d definitely recommend this one and we’ll be using it again
• marklC1477WY (10/5): Centrally located well appointed room with good breakfast - very nice, clean and welcoming stay at Premier Inn. Bedroom was high standard as was the bathroom and the breakfast was very enjoyable. Do be aware that there is only on-street parking due to the central location of the hotel, but we were given excellent advise to park in the Marina car park for the whole weekend for £12 (we didn't need the car anyway, as the location is very central in the town). Another enjoyable stay!
• Y5930JMsteveh (10/5): Enjoyable experience - Warm friendly staff clean rooms excellent food a very enjoyable stay will definitely go back there I had read previous reviews seem to be a lot of controversy over the car parking. I did not find this a problem. I knew what I had to pay. No problem not worth complaining about. I was in the city centre hotel car park is a premium.
• andrewbU4730HM (8/5): Great once inside - Not the best looking hotel, in fact you might think your at the rear door, reception deck is upstairs when you finally find it. keep walking you will find it. once inside a clean and tidy hotel, with welcoming friendly staff, the top floor rooms are small and only a skylight no window to look out of, ideal for a one night stay, but would be very disappointed if i was on holiday or a longer stay, you can request an upgraded room. there's no car park so you have to use the multistory car park around the corner, where there's a lot of spaces. Evening menu is very limited and basic, but the breakfast is the usual Premier inn wide spread all you can eat.
• JennyW581 (6/5): Hardly any natural light in room - We have stayed here several times before and have always been impressed as my previous reviews show but we were left disappointed by our room this time. We always have a family room as we did this time too. It was clean as always and a good size but there was hardly any natural light as it overlooked a service area and had a tiny window. This meant we had to constantly have the lights on in the room, which made it feel as if it was night-time even during the day and was depressing. The hotel didn't seem overly busy and we saw no other families with children there so I am unsure why we were given this room instead of one of the family rooms that have great natural light. As we were only there for 2 days we felt it wasn't worth complaining. It would have been very different if we were there for a longer time. I feel the hotel should either offer a reduced rate for these rooms or at least point out when booking as we would not have booked if we had realised. We will probably try the Waterways one next time which is a shame as this hotel is great in every other way,
• Hydetravellers (6/5): Good hotel, not great restaurant. - Overall experience of the room was what you expect from the Premier Inn Hotels. Nothing to complain about. The restaurant was not up to the expected standards. The service was very slow, an hour to take an order, let alone get your food. The food was sub-par and nothing terrible, but nothing exciting either. Been to far better restaurants attached to Premier Inn's before. The carpark was VERY tight. Perfect location and seemed very secure.
• crystalmD7219SX (6/5): Average stay avoid the evening meal - The hotels probably one of the most run down premier inns we’ve stayed in,clean but ready for a refurb.Reception staff were nice enough.Breakfast was just as you would expect.We ate in the evening and it was awful!Food wasn’t overly warm after waiting over an hour for it to arrive then they got one of our orders wrong and redid this which took another 20 minutes!Manager blamed me for not ordering correctly in the first place even though the waiter that originally took the order read it back to me!
• ClaireCS (10/5): Premier Inn Central, Stratford-on-Avon. Very good. - Both Premier Inns Central, in Stratford-on-Avon are excellent but I prefer the Central as it is nearer the theatres and town. Immaculately clean and fresh (Premier Inn in Bath where I stayed in August, was much older, tired and needed attention, so please take note!!) . The S on A very quiet despite being on the ring road, it is perfect for a couple of nights' stay. It was quite expensive as booked not that far ahead, but if you do book in advance, you can get good deals.
• C4030PMsheilas (6/5): Would not use again - This premier inn looms like it needs a spruce up. The side entrance into a staircase ould not have been more grim. The bed was great, very nice and comfortable but the shoer did not drain. Very expensive for what it was £131 per room per night was a lot for this hotel
• Dream24461326400 (10/5): Helpful & friendly staff - We stayed overnight in Stratford-upon-Avon Central hotel. We have stayed there many times & have always had positive experiences. The staff are very helpful & are keen to make stays at the hotel smooth running.
• R3382YHdebbiep (6/5): Not the best - Not what I expected. Room was outdated and warm even with air con on, carpet looked like it had been brushed not hoovered. Toilet paper holder had not been replenished, had to ask for more after blowing my nose. The room was dated. The majority of the staff were friendly, Duty Manager, female, on day of arrival was polite but very fierce not approachable. Duty Manager next day, a gent, was lovely, kind and friendly. Not my usual chain of hotels I stay with, unfortunately will not return
• Chrisdoubleu (10/5): Very helpful and nice staff! Great location. - Very helpful and nice staff! Great location. Used Stasher to store bags for the day while exploring this amazing little town and it was perfect! highly recommend.
• Z2604DUgarym (6/5): Great location - Too many stairs - Our stay at this hotel was a mixed experience. First off, be prepared for a lot of stairs—there are far too many, and the lift is painfully slow, only reaching the first floor. This made getting around quite inconvenient, especially with luggage. We upgraded to a Premier Plus room, which came with a fridge and a coffee machine. The fridge was a nice touch, but the coffee machine was disappointing—the coffee came out cold, so we only used it once. The rooms themselves were good, but nothing particularly special. Initially, we were given room 221, which felt like a shoebox. It was shockingly small and should never be classified as a Premier Plus room. I’ve stayed in standard rooms that were twice the size. Thankfully, after raising the issue, we were moved to room 219, which was much nicer. Service was slow when requesting additional items like water and towels, though I must say the staff were consistently pleasant and polite. The location is one of the hotel’s best features—just a short 3-minute walk to the town centre. However, there’s no parking on-site. We used the Marina car park, which was about a 5-minute walk away and cost £12 for three days. Overall, I’d consider staying here again, but only if they install a proper lift. That would make a big difference.
• SJB448 (8/5): Close to the theatre - The hotel looks good from the outside and is very close to the theatre. The warmth of welcome was excellent and the staff were fabulous throughout our stay. The room and bathroom were spotless and the room was a good size. (Room 505 on a Saturday night) The interior of the lifts could do with a wipe over. The only problem we had was there was thumping music playing somewhere outside the hotel until 4 am and it was not pleasant! We sighed with relief and managed some sleep from then on.
• Humblebumble007 (10/5): High cost parking - Friendly staff, tho tgey seem to be understaffed especially in the restaurant in the evening The waitress was kept rather busy there seemed to be only rwo on duty. They were both very pleasant tho they were busy The only thing we are a bit disappointed with us the parking situation we stayed 3 nights and it cost us 40 odd pound. And maneuvering inthe car park is very tight. Only for the parking situation and cost we will try to avoid this particular hotel. I must add tgat on the morning of the last day my daughter overheard the reception telling someone that there's a reduced rate. No one mentioned this to us. Even tho they asked had we paid which we had but at the machine in the car park. So for the high cost of parking we will avoid. A shame because all staff were lovely.
• Explore44311631631 (2/5): Avoid at all costs. - Terrible experience. Phoned ahead as recently had a hip replacement. Told I could park in the disabled area. Arrived at the hotel to be told as I don’t have a blue badge unable to park. Main car park full so had to pay £26 next door. Took 40 minutes to check in as the computer was not working. Went down to get a drink at 11.30pm to be told they are not serving because there is nobody in the bar. The bar was full. Just an absolute joke.
• ganerjames182 (6/5): I wouldn’t stay here again - As Premier Inns go, probably one of the worst I’ve stayed in. Don’t get me wrong, the bed was comfortable and the shower worked well, also the location was very good but here are the issues: - Confusing layout of the hotel, lots of stairs so don’t choose this hotel if you have mobility issues - it’s like walking through a maze - I was in a Prem Plus room and it was tiny, one of the smallest hotel rooms I have stayed in (see pic) - Carpets in common areas, especially the entrance stairs are stained and falling off - surprised hotel management have allowed that to happen - it’s a really bad first impression - Toilet flush poor - No parking (but tbh, I knew this would be the case so I Parked and the Park and ride which is nice and cheap) If the hotel was £35 a night then I wouldn’t complain but I paid £85 a night and I feel like I was ripped off. For another £20 a night I could have gone to a much nicer hotel with a pool. I would avoid this hotel as it’s a poor example of a Premier Inn
• 19800612 (10/5): Great North Run stay…excellent! - Stayed at this premier inn last weekend for the Great North Run. As soon as we arrived we were greeted by 2 ladies, who were so friendly and this started off our weekend great! All the people we came across, from the staff in the premier inn, to other places we had visited in Newcastle were THE most friendliest people we have ever come across! We rocked up at 1pm and were pleased to hear our rooms were ready. Car unloaded and off we went to have a dry run of my route to get to the start of the GNR for the following day. The metro was a short 10 minute (if that) walk away from the hotel. Room was spacious, as they always are in a premier inn. The bathroom was a little dirty with remnants of some blue shower gel on a tile, but other than that, nothing to complain about in the room. The following morning I was overwhelmed to see a table in reception, full of bottles of water, safety pins, plasters and lots of bananas (had I known they were going to do this, I wouldn’t have gone searching for a shop to buy some the previous evening!). Such a lovely touch! My siblings ate breakfast on Sunday morning and reported to me it was delicious! (We did all eat breakfast together on Monday morning before we left and it was lovely!). We did have dinner plans on Sunday evening elsewhere, however we had to cancel, due to the journey back from south shields taking so long. Once we got back to the Premier Inn, whilst I showered and got out of my running kit, my siblings had a drink in the bar and we were pleased that they were able to seat us so we could eat. The food was incredible! We had a sharing platter to start and then we all chose one of the new burgers, which myself and sister couldn’t eat it all! The staff in the restaurant were super attentive, without being annoying and in your face. If I was going to that part of the country again (we live 7 hours away), I would definitely choose to stay here again! You should be very proud of your staff! They all made us feel extremely welcome and made for an enjoyable stay! As with all of my Premier Inn stay reviews I leave..the rooms could do with an upgrade of a fridge put in them! However, this will not stop me staying in a Premier Inn in the future!
• martindG6517VJ (6/5): Not Brilliant - Not the best example of Premier Inn. Décor and carpets looking tired coupled with a very limited evening meal menu and practically no bar on site. No parking available unless a Blue Badge holder. It would have got one star from me if it wasn't for the lovely staff there doing their best for guests. Awkward layout and not great for people with heavy bags to haul around the ups and downs of stairs on the same floor! I had a Premier Plus room and it was so far from reception and entrance/exit it felt like i was in a different postcode.
• Snitchypoos (10/5): An Excellent Premier Inn - My wife and I stayed here for 9 nights whilst work was done to our home. We’ve stayed at Premier inns all over England but this is, without doubt, the best. The room was spacious and comfortable ( my wife uses a power chair and there was more than enough space to get around.) . The staff were always friendly and helpful, nothing ever appeared to be a problem to them. Food was great, the hearty ‘Premier Inn breakfast’ never disappointed, as a blue badge holder we always managed to get a disabled parking bay, which were monitored by staff at reception. All things considered, this is an excellent Premier Inn
• simonwilliampizzey (6/5): Good Hotel On A Budget - My family and I love Premier Inn, as you always know what you get with your stay (A clean room, comfortable beds, a good location, kind staff & great breakfast). We have had many overnight stays this year and were looking to keep this one night visit under a core budget. This was not one of the best Premier Inn’s I have stayed in, but it was probably the cheapest (certainly in the area). The reception staff provided the usual friendly & helpful service, which was excellent. The location of the hotel, whilst in a central position, was not the nicest. The room was not as clean as other Premier Inn’s and the overall decor was tired. We did not go for the breakfast as we were leaving early, so could not comment. A good location for a cheap stay, but it would not be my first choice.
• 819kenp (6/5): A different budget hotel experience - Not my usual choice of budget accommodation but Premier inn does the hope in terms of facilities snd price. What else is there to say about a budget hotel!!!
• 957dexterj (10/5): Great - Very great I lost my phone in my room and a lovely lady found it she was very friendly also the other woman that checked me in
• M550KRjasone (10/5): A1 - Very pleasant stay highly recommend the staff very helpful, location is spot on . Car parking is a let down overall good place to stay
• Richard5500 (10/5): Good location, comfortable beds - Great location, fantastic bed, good room, friendly staff, good value. Carpark a Multi storey about 5 minutes walk away.
• HK84HK (6/5): Decent - You know exactly what you are getting from Premier Inn, this location is no different. Good location if visiting Legoland, Chessington or Thorpe. Breakfast is good, gets busy af 9am. Car park is super tight. Rooms for what you are paying are great
• N3341LFsamanthaa (2/5): atrocious - the service was atrocious very slow we been sat in restaurant for 30 min before our order was taken we asked if everything on the menu was available whi h we were told it was they then came back to us 25 min later to tell us they were unavailable we waited an hour and are starters still hadn't arrived there was no one seving at the bar so we couldn't even get a drink while we waited so in the e d when we finally flagged down the 1 and only sever we cancelled our order and went else where when we left in the morning we booked 2 breakfasts which I told them we no longer wanted could I get a refund to which they were rude to us and very unhelpful telling us how we were to get the money refunded
• grantsI1016SJ (10/5): Lovely comfy room good a/c slept like a baby.j - Lovely room though take a proper phone charger as there are no usb sockets. Parking is very tight in the multi story but i managed and car was secure.
• 340charlenab (10/5): Trip - Absolutely fantastic staff lovely and friendly can’t thank them enough for everything they made my time there thoroughly enjoyable
• Z5233BTchrisk (10/5): Stratford mini break - There are often staff who make a difference when we stay with Premier Inns, and in Stratford upon Avon, Amelia was our star find!! As an access customer, we sometimes encounter barriers and problems. Stairs in this instance meant our allocated room was inaccessible. Amelia reassured us we can find a solution and in no time at all, we opened the door to a delightful alternative, close to the lift with easy access to our car. Amelia was cheerful and bright she gave us a warm welcome, and yet she was only 1 of 3 staff covering the bar, reception, and serving meals. Not all heroes wear capes, it seems!! We can commend this Premier Inn as a great place to stay even though parking is limited, but without staff like Amelia, it would be an entirely different experience!
• Cookie3443 (8/5): Overall a good stay - The Premier Inn Kempton Park is a pleasant place to stay. The staff were polite, friendly and helpful. The room was clean and tidy and we had a decent view from our room as we could see Hyperia over at Thorpe park. Breakfast was good. Only downside is the car park which was tinny and I don't mean not many spots I mean it was hard to manoeuvre in there.
• sarahc327 (8/5): It's ok... - It was my second time at this hotel and it's fine, but now not a favourite PI. It seems tired and this time we got a room in the basement which felt claustrophobic in the lovely sunny weather (overlooking an industrial corrugated iron wall and no natural light). OK, it was a busy weekend time, but our friends, who had booked way after us for the same weekend, got a lovely first floor room- (which we also did last time and I liked the whole stay much better then). However, it's your standard Premier Inn room, spotlessly clean, good mattress, great night's sleep, and quiet. Despite getting email reminders to check in online, I somehow couldn't and had to check in at the hotel, where there is only one member of staff behind a lectern... not ideal. There also didn't seem to be a check in machine available to use anyway. We only had one towel supplied and had to walk back to get another. Breakfast also seemed a bit dispirited- I usually like PI breakfasts, but the croissants on both days had definitely given up the ghost and the room felt dingy. As it's Stratford, if we stay next time, I'll skip the breakfast and go out- plenty of gorgeous cafes around. Also, as everyone else says- the stairs, the corridors... argh. we had to go upstairs to get into the hotel and then downstairs again to access our room... well, I got my steps in for the day. To be fair, it's not as far as the walk in the County Hall Premier Inn! Word from friends who live in Stratford is that the newer Premier Inn a little further out of the centre is much better- but on the plus side, this one could not be nearer to everything- the river, theatre, shops etc.
• Basher0007 (10/5): Our visit - Visiting family. The service from the staff from checking in to checking out was fabulously with staff only too helpful to offer help, guidance and being available and on hand. The room service were always on hand (if needed) for room cleaning, bathroom replacement ect. The restaurant staff were always helpful and the food piping hot (thanks chef) and always cleanly set out. The staff at the hotel couldn't do enough for guests and rounded off a fabulous stay. Thank you.
• darrylw704 (10/5): Amazing - Great stay at this hotel, staff very friendly and professional . Room were clean would recommend as close to Thorpe park
• ssJ6807VR (10/5): Overnight stay for theatre visit. - Comfy bed, clean bathroom, friendly staff and decent price, what's not to love? Perfect location for the Empire theatre and the Bridges shopping centre.
• CarsonMac (10/5): Good central location - We were greeted by a friendly staff member Ryan on the front desk when we checked in. He was very helpful with sorting the discount code for the car park. Room was a decent size and clean, your usual premier inn affair. Breakfast was good with lots of choice and replenished lots. Shout out to the lady working Monday morning breakfast (sorry didn't get your name) And to the people moaning about the price of parking, it is displayed on the premier inn website when you book for all to see!
• darrenpH7639MQ (10/5): Great experience, definitely recommended. - A very positive experience overall. The room was clean and well stocked and very comfortable. The staff are very friendly and helpful. The hotel itself is located in a fantastic position, very close to the city centre, the Empire theatre and plenty of bars and restaurants.
• Dustytables (8/5): Good hotel; expensive parking. - The staff were outstanding. All friendly and helpful. Nothing was too much trouble. The rooms were large, clean and adequate. A fridge might have been expected. The location is good but the car park VERY expensive; also I only found the discount code on the second day. It was not exactly displayed prominently. I will stay there again.
• darylo452 (2/5): Now, the worst hotel in the chain - This hotel has to be now by far the worst in the Premier chain. I really don’t understand that it used to be the best hotel. Me and my family had been staying there for years sometimes twice a year. However, it has gone so far downhill that Premier Inn should really just sell the hotel. It is such a shame to see what’s happened to this hotel. There is barely any staff now we were there three nights this time me and my family and even the coffee machine in the restaurant wasn’t working. You had to use little Nescafe sachets which was absolutely disgusting. If you want your room cleaning you have to ask, I never saw any housekeeping staff whatsoever for the whole three days that I was there. You get one hand towel, and a medium towel in your bathroom now? My brother’s room sleeps three people, and even he only got one hand towel and one medium towel? Where is the logic in this and don’t give me eco friendly nonsense .
• Cranes19 (10/5): Lovely overnight stay - We stayed for the night with our two young children and enjoyed our stay. Friendly receptionist in arrival who checked us in. The gesture of a pack of biscuits went down well with the kids. Room was clean, light and beds were comfy. Plenty of eateries nearby for dinner. We decided to have breakfast in the morning but was a little disappointed in the food. Car park was great having access from inside the hotel and felt like car was secure. Hotel was generally clean and would stay again
• 247WendyD (8/5): We would certainly advise staying at Premier Inn Sunbury - We have used Premier inn at Sunbury many times for Business - It's a long trip from Yorkshire but I must admit that this particular Premier Inn ticks all the best points for a weary couple of travellers. It is always a pleasure to stay at this Hotel.
• Luke-n-LauraB (6/5): Nice place to stay - You always know what to expect with premier inn and this is no different really. Central location with some shops nearby, parking available at a discount cost but as noted in other reviews, it is a super tight car park so breathe in! The rooms are the usual, well maintained with the usual amenities, tidy and clean with lifts to the upper floors. The lifts are pretty cool, looking out over the area, unfortunately the premier inn roof top could do with a bit of love to spruce it up a bit. The major let down for us was the restaurant. We had a booking and were ignored for a good 5 minutes standing there while the waitress finished doing some maths that I am pretty sure could have waited until after seating us? Then we waited another eternity to be served. The place was pretty empty but it still seemed too much to deal with, one of our order was missing the onion rings that should have come with it, 15 minutes later, still nowhere to be seen despite being promised they were on their way. Half hour later, still nothing, 45 minutes later after all the rest of the meal was finished we were promised they would be with us soon. Its not a huge deal but it was poorly dealt with and I very much doubt they're being made from fresh! It is what is it is, and didn't detract from being a decent place to stay if you're in the area, just maybe consider alternative places to eat!

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