Premier Inn Ipswich Town Centre - Quayside

Location: 33 Key Street,Ipswich,Suffolk,Suffolk, Ipswich, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Stewart (10/5): - The staff are very welcoming and helpful.
• robmac1957 (8/5): Clean and Comfortable - Stayed 3 nights and it was fine, clean, comfortable and good service. The staff were friendly and it was ver6 reasonably priced.
• F422JXsamanthap (10/5): Very good - Couldn't fault anything. Hotel is in a good location, the staff were really friendly, nothing too much trouble. Pleasant experience
• kelandkatew (10/5): premier Inn pulled through - Great Stay, Graham on reception helped me so much, food choices, where to avoid, where to go, coming from Bermondsey, I needed reassurance, Graham gave that. The room was great, everything worked for travel I couldn't plan at late notice. My job is shifting, so does Prem but prices hike Tuesday to Thursday, guess that's the way they roll, be smart about booking.
• sam220780 (10/5): Superior comfort and cleanliness - Fantastic value, superior comfort, and fantastically clean. All staff were friendly and efficient. I have to say though the comfort was outstanding, I’ve not slept like I did here in years, a blissful sleep, so much so I want to purchase a premier inn mattresses but sadly can’t afford it. The hotel is situated next to a kfc drive thru and my room was right next to this but once those curtains were drawn you wouldn’t have known, there was no annoying light creeping in and no noise. Highly recommend.
• Voyage687971 (10/5): Fantastic - Fantastic. Our 3rd visit. Superb location. Great rooms and food. Staff service exceptional. Nothing too much trouble. Friendly professional and accommodating.
• 940michaelc940 (10/5): Good value as always. - I finally found the car park after following directions from Sat Nav and no gate for entrance security but plenty of spaces. Woman on reception a little abrupt but that was just bad luck.Room wonderful .We were there two days.Only problems were a difficult to work coffee machine and a somewhat temperamental heating system.(fan blowing cold sometimes when heat on)These niggles do not effect my view that the stay was great value for money.Great location on waterfront and within walking distance of town centre.Ive been with Premier many times and failures occur when bad staff.
• 311dannib (10/5): Clean and quiet! - Spacious car park, easy to register the car for parking. Clean spacious reception. The gentleman on reception was very welcoming, and booked us into our rooms very quickly. Rooms were modern and clean, linen and towels were exceptionally clean. Great nights sleep was had.
• kayleighf676 (10/5): Very good - Receptionist was amazing very well done better then any receptionist I’ve come across deserves a raise!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!£!!!!!!!!!!!!!!!!!!!!!!!!!!!
• V7163KYrebeccao (10/5): Great hotel - Great experience. Reception staff very welcoming , Staff really friendly. Very clean. Would definitely stay again 5 stars.
• nathanjC5355KR (10/5): Brilliant - Great stay will definitely come back plenty around the area good food and friendly people plenty of parking in the car park and clean rooms
• Voyage23467339852 (10/5): Staff absolutely lovely - Stayed Tuesday 11/11 for just the one night. We were running a bit late and needed to get to a show by 8 and still needed to eat. The two staff (sorry, didn’t get their names but one chef and one front of house) were absolutely brilliant. They were very quick and intensive and nothing was too much bother. Likewise the lady we spoke with on the Wednesday morning re leaving our car whilst we went into town. Premier Inns don’t tend to vary much but this one totally stood out for quality of their staff. Thank you
• A6215ZYrebeccab (10/5): Autumn stay - We recently stayed here and can honestly say the staff were some of the best we have experienced at a premier inn. Staff were friendly, welcoming and helpful. Only downside was the evening menu is a bit limiting and would benefit from a great choice.
• danielsP5984KD (10/5): Good Location - Good location in Ipswich. Stayed here one night to attend a football match at Portman Road, which is a short 10 minute walk from the hotel. The car park at the hotel is small, however I did manage to find a space. Bit of a squeeze parking a Berlingo in here but there is also an overspill car park just across from the hotel. Check-in was easy - two screens to do self-check in and somebody on reception who took my car registration details as it costs £9 for 24 hours to use the hotel car park. Room was clean and tidy. Very good black-out curtains and minimal noise, despite being on the 1st floor at the front of the hotel directly above the street. Breakfast was good - standard Premier Inn fare. Some items could have done with replenishing, though. No issues checking out the next morning and was back on the road heading north after a good night’s rest. Would recommend.
• thomfam123 (10/5): Excellent in all respects - Brilliant -we know exactly what we'll get - friendly welcome, clean, warm (adjustable!) room, good food, always works really well for us.
• P1705JUlindseyr (6/5): Good hotel, let down by the restaurant - The hotel was well located, although there weren't many on site parking spaces. There is an overflow nearby, though. Also the soundproofing could be a bit better. The staff are all very friendly and helpful, and the automated check in is a time saver. The decor feels fresh and the room was very clean and functional, with a comfy bed. The restaurant is a real letdown, though. The advertised menu was not available, only a very reduced one, and there was no children's menu. Had I paid for the meal deal I would have been quite miffed. Also the kitchen seemed to have difficulty in producing an adequate supply of food for breakfast, even though the place wasn't exactly heaving. We went down to breakfast at various times over three days and there were always empty dishes. Very disappointing. If it wasn't for the restaurant problems I would have given a much higher rating.
• christineg357 (10/5): Lovely break - We really enjoyed our 3 night break at this Premier Inn. We had a Premier Plus room which was lovely and peaceful. The road links from here to the Isle of Wight main attractions are good All the staff were very pleasant and helpful. A special thank you to Waqar for all his help and advice, Nothing was too much trouble and he made our stay extra enjoyable. Breakfast was plentiful and delicious. Would definitely recommend.
• Lindyann2013 (6/5): 1 night - Had one night here while attending an event on the island, parking is free and onsite by registering at the desk. Breakfast was usual Premier inn offerings.
• HartD75 (10/5): Excellent staff member - One of the receptionists Graham went above and beyond to make my stay comfortable. Very friendly and quick to resolve a small issue. Thank you Graham
• 645saraho (10/5): Fantastuc welcming fabulous team! 5 stars! - The location is lovely near boats and also a lovely littke pub and shops and pizza. The staff at the premier Inn work very hard 5 star service and very happy to help. Amazing diligent team with a friendly welcome as a solo traveler on business. The chefs food is 100% fresh so many flaviours you will not be dusapointed! Thank you very much for a lovely stay and also my room was spotkess! Thank you
• DayTrip33867650751 (10/5): Ipswich Quay Delight. - Stayed for 2 nights on 16/17th October 2025.Wonderfule location for wandering the harbour and town. Electronic booking in machines not working but incredibly helpful and cheereful staff sorted things manually. Room was clean and tidy and we are considering buying one of their mattresses. The breakfast was .MIND BLOWINGLY good, everything hot and tasty. Would recommend Quayside Premier Inn for a stopover.
• bigtreez43 (10/5): Pleasantly surprised - This was my first premier inn stay so I didn't quite know what to expect. The first good omen was getting a covered parking spot 2 seconds from reception in the pouring rain🌧 I had booked premier plus with the hope it would be better than travelodge (who I have totally given up on!) We were on the 5th floor in a lovely sized room with a coffee machine, complimentary sparkling water and chocolate in the fridge and a very comfy bed. Slept great, no noise even though our road looked onto the main road. Breakfast was good, the lady on reception was doing about 7 different things at a time, all brilliantly I may add. Because I booked early and it was a Sunday night, it cost me £48 plus the brekky... fantastic!! Would definitely use premier inn again
• Tour36623037102 (10/5): Wow ! - I’ve not stayed at any Premier Inn for the last two months, I’m normally a very regular customer. This is my first visit to Ipswich Quayside and I am very much hoping it won’t be the last. The level of service here I feel is above and beyond what you normally get at a similar establishment . There was a slight issue of me booking in, but that was more because of the third-party involved rather than Premier.. Jack sorted that and Teale looked after me from their one, Teale is a credit to this company, ensuring I was happy with the way my booking had been sorted and also later on in the restaurant where she was very attentive and chatty which makes all the difference when after a long day working on your own somebody takes the time to say hello and smile. Also of note was Hayden who also made time to make me feel comfortable in the on-site restaurant. Talking of which it was my first viewing of the new menu, wow! You really must try the spring rolls, I so enjoyed them. I had them two nights running, the new pizzette is also worth a dabble. So basically in my first visit to Ipswich. Quayside I encountered excellent service and really decent tasty food so I think I must also include the chef on this review. Hopefully, I’ll see you all again soon !
• 631graemec (10/5): Trip to see relatives. - We're pleasant and welcoming venue. Staff were very supportive and always happy and talkative. Excellent value for money and good quality.
• 750saada (10/5): Why cant all customer service be like this experience. - Visiting the Isle for the first time for work. I was apprehensive and stressed out but Waqar at the front desk was extremely helpful and quickly found solutions that made my stay completely stress-free. He went above and beyond to ensure my experience of the hotel as well as the isle was positive and cant thank him enough. Why cant all customer service be like this experience. The hotel was clean, well maintained and I appreciated the service I received. 5 stars. Thank you Waqar
• SamH611 (10/5): Very comfortable stay - Lots of parking available. Friendly staff. Checked in online via the app so once we arrived at reception it was very quick. We had room 117 premier room. Very quiet location. Speedy wifi. Room very clean and well equipped. Would stay again.
• ishaf2018 (10/5): Lovely hotel - Brilliant hotel just found it hard work trying to get in to the underground parking which I needed to park in due to my mobility issues and needed disability parking drove around the one way system 5 time looking for entrance and it was dark so didn't help needs a sign pointing saying where parking entrance is
• ginah9800 (10/5): Great location. - We stayed on a Sunday night in a room on the 2nd floor. The hotel is on the ring road but we didn't hear any traffic noise. Room looked like it had recently been refurbished. All staff we met were lovely and helpful. We parked in the underground car park. £9 for 24 hours via the hotel. Great location over the road to the marina. You get a great view from the restaurant. Breakfast was lovely and fresh. Sausages could have done with being a bit more browned off though. Will definitely stay here again next time we are in Ipswich.
• MrNiceGuy007 (10/5): One Sunday night stay couldn’t fault it - We stayed for one Sunday night, we dropped our bag with reception and we were offered 24 hours complimentary parking which was a nice touch. Our room was on the second floor and was very quiet, no traffic noise at all. We both had a great nights sleep. The room itself was very clean and everything looked brand new. Breakfast was typically premier inn and was really nice to have a view of the marina from our table. The two ladies that run the restaurant were very friendly. Location is perfect for the marina and not too far from the town centre. Highly recommend the Waterfront bistro on Sunday afternoon they have live entertainment and the Soul man was excellent and is literally across the road from the hotel.
• 645steveh645 (2/5): Poorly located, poorly staffed, very noisy, unsanitary bathroom - To start with calling this hotel QUAYSIDE is a bit of a deception. Like Stansted Airport is nowhere near London, Quayside is not really near the quayside. Looking out of the window in the direction of the quay, the view is a mish mash of odd tower blocks - a mixture of residential and recently failed businesses. You cannot see the quay. But it is there! The car park is not attached to he hotel, being on the other side of a road and we parked about 100m away. Wading past litter and skips I was glad it wasn't raining. This "hotel car park" charged by the 24 hours. As a guest we were entitled to a discount from £10 to £9 per night. Stepping off the pavement and entering the building you find yourself not in a reception but a public area that includes a parcel pick up locker. A sign indicates you are to find reception on the first floor. This is a security issue apart from an unfriendly start to a stay. At night, anyone may loiter inside the building. Reception is a misnomer as well as there is a small unmanned counter and two flat screen self check-in terminals. A harried and impolite staff member bolted towards us pointing at the screens and telling us to use them. Not the best greeting I've ever had in a hotel. We asked for a second key and this staff member made a second card for us. Waste of time as it turned out, as it happens everytime we go to Premier Inn, the self service machines NEVER successfully make a second key card. This one was no exception and simply didn't work. Only the Premier Inns with proper receptions seem to be able to provide working second keys. The room looked OK and we were relieved to find it had an opening window. However, we were surprised to find it was a full blown tilt and turn window which is safe if you just tilt is back, but I wouldn't leave a child un-attended as the the window can be fully opened up and the fall is straight down to the pavement below. We were on floor 4. A fall would almost certainly be fatal. Despite the hotel being quite new, the air conditioning system was typically naff. The room was very hot and, of course, these turn themselves off after a while and you wake up so hot you have to open the window. The problem with the window being open is the two lanes of traffic 1.5metres away from the front of the hotel. The hotel is on an island with two lanes going one way out of town on one side and two lanes coming in on the other. It was very noisy and at 5am, we had to shut the window again to block the noise. During the early evening we returned from the rather underwhelming quay (we had found it) having found very few places to eat or drink, with most venues either closed or simply gone. We went to the hotel Thyme restaurant and stood by the "Wait to be Seated" stand. It was 7:30 and there were exactly 5 people on 3 tables in the restaurant with about 20 tables empty. The staff member came up to us and asked if we had a reservation. We said we did not. She told us we could have a table at 8:15. I queried the fact that there were plenty of tables empty to be told the problem was not enough cooks! I've eaten in plenty of Thyme restaurants before and although quite tasty, they are basically out of a packet and warmed up. It's hard to see the problem. I would have been furious if I had been silly enough to pre-pay for a Meal Deal only to find there were not enough cooks! As we were not invited to sit at a table with drinks until the cook could cope with unpacking a couple of curries and putting them in the oven, we decided to scour the area again to find someone who did want to serve us. Breakfast at 9:00 was equally uninspiring. Buffet breakfasts are becoming the Premier Inn norm unfortunately and they can be good or "disappointing" - nothing in between. This one had some cooked items solidifying under the heaters but quite a few items missing. Fair enough up to point - no one wants to see food wasted. However, where as most of these have a cook in attendance to cook missing items fresh, there was none in attendance here. We waited for a bit and other guests queued with us. After awhile I leant over the counter and called out for anyone able to wield a spatula. A cook emerged from somewhere out of sight and took orders for, eggs, black pudding etc. While I waited for those to cook, I went to make toast to find no brown/granary bread. I could have asked someone, if I could find someone, but was losing the will to stay in this dump any longer. About cleanliness; I used to think that Premier Inn could be relied upon to provide a nice clean and quiet room (they used to do a good night sleep guarantee!). Covid provided the excuse to change daily clean to clean on departure OR if requested (who would you ask at an unmanned reception?). The room we had was VERY deficient this time. You are provided with one bath towel and one hand towel hanging in the bathroom and one bath towel folded on the shelf below the tea and coffee. The first annoyance was when my wife went to the toilet and closed the bathroom door, she found a used and wet towel was hanging from the hook on the back of the door. So much for cleaning the bathroom on departure! The second fundamentally more foul incident was when I took the second towel off the shelf and went to use it after my shower and found, hidden in the folds a large brown stain. I like to think that a previous guest had allowed tea or coffee to drip onto the towel and refolded it to hide the stain. The alternative is too foul to consider. Either way the way these towels are left on the shelf leaves them open to abuse, by silly or malicious guests. It is clear that this towel was not provided for our booking and if APPEARING not to be used, these shelved towels may be there for weeks I suppose. Yet another sign of Premier Inn racing to the bottom to take Travelodges place. Interestingly they don't leave the extra pillows unbagged and unsealed. Just the towels.
• richardcF1558HG (8/5): Friendly staff - Very friendly staff and excellent food. But the room was smelly and I had noisy neighbours. Luckily I only had a one night stay this time.
• DianeS672 (8/5): Friendly clean hotel - A very clean hotel. Friendly, helpful staff. We had a normal room. Very clean, lots of hot water for showers etc. The staff worked very, very hard. Receptionist was doing several jobs (well). She checked people in for breakfast, cleared tables, set tables in between assisting guest requests and guests leaving the hotel. The lady preparing and cooking all the food for breakfast was very helpful - lots of choice. My only criticism is the noise of the traffic and when this was quiet the aircon kicked in and was equally noisy.
• T1966ZAclairem (10/5): Leanne should train every staff member! - Leanne is so helpful. She really did make a difference to my dealings with PI. If you go, and all of the colleagues are anything like as friendly and professional, you are in for a real treat!
• DextersServants (2/5): Dirty & outdated hotel, with bad breakfast - Awful smell in the corridor as you go to your room. The room was dirty and outdated. Coffee stains on the skirting board and an inch layer of dust. Bath panel peeling from heat. Towels were threadbare and the bedside table was falling apart. The breakfast at the Brewer's Fayre next door was dire too. Black pudding that you could have used as a hockey puck, and all the food was barely lukewarm. Toasters that take a month to warm up. Certainly not worth the price. There are better places to stay in the area.
• B6887UMmartinc (6/5): Potential but didn’t quite deliver - I arrived at just after midnight to be greeted by a rather tired receptionist who then swore at the person who arrived after me. I was too tired to comment. Checked in and went to room; greeted by a rather unpleasant smell which I later discovered was coming from the bathroom. Too tired to complain after a 7 hour drive I shut the bathroom door; tried to open a window but found the windows sealed. Room itself was more than adequate and bed was comfortable. A lot of potential but didn’t quite deliver. Pity. Would give it another try however.
• johncQ9124NA (8/5): Day away - Location good, the family room was a little small and only 2 cups provided for an occupation 4. No glasses provided to clean teeth. Had the meal deal, menu options very poor and not able to change them around. Good point bed comfortable as always and staff friendly.
• 331rikum (10/5): Great hotel - Very nice hotel, staff are lovely and very friendly, it is easy to get to town centre and shops located next to some nice restaurants,
• Roving62422127640 (10/5): Katie And Abi were fantastic. - I actually visited on 13/10/24 (wheelchair user) but as I've only just joined TripAdvisor I thought I'd leave a review. I came in on a Sunday afternoon and was served two ladies Katie and Abi, I'm not sure if they are still with the restaurant but they were both really helpful such as opening doors for me and extremely friendly and I never forgot. I would have stayed longer but had to dash home for an emergency and never got back there since but would like to visit again before 2025 is up.
• B1952DLrichardf (6/5): Comfortable and Clean but Terrible WiFi! - The room was clean and tidy (although there was a lingering smell of pipe tobacco in the bathroom which was weird considering the smoke detectors are meant to be very sensitive). The room maybe needed a refresh - for people with USB-charged devices, there are only two ports (one on each side of the bed) and they are low current so devices take twice as long to charge. If there were more charging ports the slow charging wouldn’t be an issue. The Ultimate WiFi is terrible and certainly not worth paying £5 per day for - I recommend buying extra data on your phone rather than wasting your money if you need to as long as you have decent coverage in your room. Fortunately(?) Ultimate WiFi was included in my room fee, but whenever I wanted to use it there was no bandwidth. This hotel DESPERATELY needs upgraded broadband that can provide an acceptable service to everyone, especially those who have paid extra. It makes me very cross that you have to pay for a service you can’t use. Rant over - the staff were lovely, there was plenty of parking and there is a pub just across the car park and even a KFC if that’s your bag. I will definitely book again, because it’s actually good value, but I will ensure I have enough data for my Internet needs!
• CareFreeBlues (10/5): A very welcoming premier inn ***** - My wife and I have been coming here for the past 2 years and have always received a warm welcome great service highly recommend
• K2679YNrichardi (10/5): Really helpful staff - Firstly I'd like to thank the woman on reception who quickly sorted out my booking error. What's also nice to say, is that there is nothing yo complain about. The room was plush and modern, the bathroom clean and shiny. We slept really well, and woke up up to a specially made vegetarian breakfast. Easy access to the quayside bars and restaurants.
• danielcG7219GW (10/5): Business - All the staff amazing especially Matt who was more than helpful and a good local knowledge Shame about the food next door
• seanfU7818RA (10/5): Ipswich Town Centre Quayside Hotel - Very Friendly staff especially the young lady who helped us when we checked in she also took the meal order for Dinner and served the food and drinks not sure what her name was but deserves reward and recognition
• heleneE2209DY (10/5): A great stay! - The staff were extremely helpful, and it was a great location: only a short drive to the beach and near to a main road to access other parts of the island. Food was good and there was plenty of free parking. I was definitely glad to have chosen this hotel and not the sea front one. I’m already planning a return trip.
• lindseysV5112JP (10/5): Hotel Lake very good - Overall a lovely friendly hotel. Staff very good. Parking a godsend Breakfast bit of a wait as staff chatting in the kitchen but food excellent
• G1185GTjosephm (10/5): Polite friendly staff - Great staff very helpful especially lubo on nights. Always at the desk and very helpful, nothing is to much trouble. Been here a few months now and all good 👍
• W2357QUjustinw (10/5): Superb - Great stay, location and staff with a special mention to Simon (Chef) for going above and beyond in customer service Thank you.
• 17Helen1967 (10/5): Great overall stay. - Check in easy, plenty of parking free - just register your vehicle. Room lovely & clean. Very comfy. Tea & coffee provided in room with extra available in reception. Breakfast good choice, all nice and fresh. Staff friendly & helpful. Overall very happy.
• richardgQ52MH (10/5): Good experience - We recently stayed at the Premier Inn Isle of Wight Sandown (Merrie Gardens). The check in was simple and efficient. Car parking was free, (a major factor in booking), was clean, tidy and safe, with ample car parking spaces too. The corridors, rooms and bathroom, were clean and tidy and didn't look run down and tired, unlike some premier Inns we have visited. The breakfast was one of the best we have experienced at a premier in. Both the cold and hot options were available in smaller amounts, but replenished frequently, rather than having lots of food hanging around and deteriorating. The quality was very good too. A shout out to the host, who's name I think was "Penny" who was very helpful and constantly working hard in the dining area. Also to the Manger and Chefs too. All in all a very nice experience in a safe area.
• F6367BVjaned (10/5): Brilliant hotel - We arrived early and Sarah was very helpful as we had to see family as there had been a death in our family. She was lovely. Friendly staff. Lovely food. We will definitely return
• sarahrO9394UE (10/5): Great stay - Clean, friendly staff and wonderful breakfast. Our second stay here and definitely won't be our last! Thank you to the lovely team! The location is also a perfect base for getting to the rest of the Isle of wight easily with access to two supermarketals, KFC and a pub!
• paultW8393WQ (6/5): Lovely stay - We were surprised to learn that we are no longer permitted to rewarm my son's meals, despite the fact that we had stayed for at least four days and my son is an extremely picky eater. I completely understand that there will be health and safety concerns, but the meals are freshly cooked, intended solely for my son, and stored in a secure container. Every day, I've been driving anywhere to find a public microwave to warm my son's meals, making it difficult to enjoy what was supposed to be a relaxing vacation, as we've always visited the island during the summer. He had been using Premier Inn and bringing my son's food, but this was the first time we were not allowed, and my son nearly starved for a few hours while we looked for a place for him to warm his meals. Hopefully, because this hotel has a reputation for passion, they will consider purchasing the cheapest microwaves available to use for families like us, as some hotels and "pubs" that only serve beers allow guests to use microwaves to rewarm meals even if they are not dining in.
• samdU6357DN (10/5): Absolutely amazing - Had a lovely time at this lovely hotel, the staff are absolutely amazing they go above and beyond to make sure your stay is amazing, had the best 2 nights sleep too. Perfect location. I would recommend this hotel to anymore. My partner has never stayed in a premier inn either, and he also had the best couple of nights sleep. The receptionists / night stuff alwys have a smile on their faces and are very helpful and friendly.
• massaci01423 (8/5): A good value hotel in an excellent location. - The location of the hotel is excellent for those with a car. Supermarket and eating places within close walking distance. Staff were all very approachable and friendly. Room was fine with a comfortable bed. Bathroom was a bit dated.Shower over the bath would need a hand rail for less mobile and shower soap dispenser did not function well. the toilet seat was loose. No real complaints, however. Good breakfast and, overall, a good value hotel.
• kelandkatew (10/5): A surprisingly very good Stay at Premier Inn. - I really didn't expect such a good stay at these massive chains for hotels, but from booking, to reception greeting and stay, the staff, room and facilities were all very good and to a high standard. Definitely use again. The hotel was ideally located for our planned activities including Beach Days!
• B4809NRchristineg (8/5): Probably the best option for a short stay - An ergonomically designed room which met all my needs and a comfortable bed. The room was very clean with excellent decor and carpet. There was safe parking for my car with numerous blue badge spaces which was helpful. Inability to connect WiFi.
• V2184WZbarbarar (10/5): Overnight stay Ipswich south east Premier Inn - Room was clean tidy and the bed and pillows were extremely comfortable. Easy to find once came off A14 and easy to get back on to A14 and into Ipswich. Wasnt impressed with the Swallowpub however. Unable to get a warm drink when I got back at 8.00 - machines switched off. As I had people with me that was a nuisance.
• daisybella22 (10/5): An excellent place to stay - This is an excellent place to stay. The staff (Matthew, Susie, Veronika, Graham and Lisa) always greet me warmly and make sure everything is in place for my stay - they are very efficient and very friendly. My room is always beautifully clean and comfortable.
• M585JElisag (10/5): Great stay - I had to stay here recently and had a really positive experience. The staff on reception were really friendly and couldn't do more to help. The room itself was spotless, the bed looked so neat I didn't want to touch it! Overall a great experience and I would happily return
• L7371QRashh (10/5): Great service online - Great online service fast booking fast email confirmation. Unfortunately couldn't stay as our French bulldog went into labour and had a gorgeous frenglish boy puppy!!! Mum and baby are doing great! 😯😁Will stay another time in the near future. 😁👍Thanks for the fast service
• 307ellist (10/5): Excellent - Absolute best sleep ever! Beds are so comfy and the staff are brilliant they really made us feel welcome for as soon as we arrived. The man on reception (Graham) answered all our questions and when we came back down welcomed us again with a smile.

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