Premier Inn Farnborough Town Centre

Location: 3 Kingsmead,Farnborough,Hampshire,Farnbourough, Farnborough, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• R6568KNannem (10/5): Really impressive venue, Thank you so much. - First time we have stayed in this Hotel and we were really impressed. Jack checked us in and was so courteous, kind and helpful during our stay. Over the month we stayed in 3 different Premier Inns and we are so so impressed with them all. I cannot praise the Chain more highly. Thank you. We didn’t eat here as Family lived nearby but it looked great, Car parking very cheap and easy to access. I have already rebooked for January.
• Louise (10/5): - Comfortable bed. Nice to have a soak in a bath tub too. Quiet location or at least great sound proofing
• Navigator00799513247 (2/5): Really dirty six star experience - Disappointing arrived at hotel on 29 November 2025 booked for one night. Changed and went to a private function elsewhere.Returning late went to use toilet that appeared clean only to discover that it was absolutely filthy under the rim. Took photos. In the morning when leaving showed Loki the duty manager the photos and video in regards to complaining about the lack of five star experience that is advertised all over the hotel. She advised she was sorry and advised that if we had contacted them when we were about the dirty toilet at the time they would have moved us. She offered us a free breakfast but we were already booked to meet friends elsewhere for breakfast. She advised that she would inform the duty Manager and get them to call me. We have returned home to Devon and have had no contact from anyone. So it is with sadness that I give it one star as I can't give into stars. The photos and video I took are timed and dated. Be carefull this hotels standard of cleanliness is not what you would expect.
• David (8/5): - Good daily rate for the room. Comfortable bed, and clean room.
• 571ashleyg (10/5): 6 week stay - Good location to work base , friendly staff who have been exceptional, getting to know them for last 6 weeks service cleanliness & food have been great.
• Tull1968 (10/5): Short stay in Fleet. - Very pleasant hotel and great staff. Hotel close to station, so good for getting to Winchester and Basingstoke. The wonderful Fleet Pond is very close by and Fleet has some excellent restaurants.
• lordpatrickd (10/5): Excellent as always!!! - I stayed at Premier Inn Falkirk East weekend 15th-16th November 2025. Easy to find location, only five minutes drive from The Kelpies and close to the M9 motorway. As always checking in was easy and friendly with the gentleman receptionist. Room was as always spacious, everything in good working order and a comfortable bed. Had breakfast in the restaurant next door to the hotel and was given a warm Scottish welcome by Trisha. Opted for the full breakfast option and plenty of choice in everything. As always Premier Inn was spot on and unbeatable in value for money.
• deirdrec18 (10/5): A lovely stay! - Highly recommend. I would definitely go again! Staff were extremely friendly and helpful. Hotel well situated close to M3.
• 441aaronc (10/5): A lovely place to stay! - We had a really lovely stay at this premier inn. It was perfectly located near the M3 and broke up a long journey from Devon to Hitchin. It's a small hotel with a nice homely feel. It was clean and I was allocated an accessible room right beside reception, which was ideal, but often not the case. The staff were very friendly and Loki served us and was exceptionally helpful, which was very much appreciated as I'm disabled! Would highly recommend and will definitely stay again!
• 862kennyb (10/5): For work - Great hotel lovely and quiet room.ample parking for vans too.food was great really lovely mixed grill.will definitely return here.all staff very polite and helpful
• SecretSpi (10/5): Much better than expected - I stayed at the Premier Inn Fleet for the Remembrance Sunday weekend as I was taking part in the parade. The hotel was much better than I was expecting! The bed was very comfortable and I slept extremely well. I had breakfast one day and an evening snack and drinks on a couple of evenings - all very tasty and plenty to choose from. Joe and all his colleagues made the stay relaxed and enjoyable - everyone I met from the team was friendly, professional and more than competent! Thank you all!
• 591sianl (8/5): Met my accessibility needs and had a great stay - Accessibility was incredible and often much better than higher rated hotels etc I've stayed in before. Only complaint on that side was lack of mini fridge or option to ask for one for medications or drinkable water outside of restaurant opening times. The staff were lovely although it did often take a while to get a response at front desk after pressing the bell. WiFi a little slow and although we bought the ultimate as my husband had to work one night it wasn't the greatest and a bit pricey at £5 for 24hrs. For a cheap and cheerful weekend, definitely worth it.
• AliS6846 (10/5): Kinia, excellent service - As soon as I walked in to pre.ier inn, I felt so welcome and comfortable Kinia is an asset to your establishment. I have a problem with my meal booking and she personally went into the restaurant and sorted all out. Really loved my stay and was extra special with a very helpful, friendly and supportive Kinia
• S4538STwendyb (10/5): Excellent stay - reasonable price - Location good, friendly and helpful staff, super clean room and a very comfortable bed. The hotel was very quiet as well. An excellent stay for a reasonable price.
• ELLIJ_72 (10/5): Friendly helpful staff - A friendly welcome and easy check in. Jack was extremely helpful, he also seated & served us in the restaurant, giving great service. Excellent value meal deal for 2 course evening meal & drink + breakfast. Happily stay again if in the area.
• connorcP6150HN (10/5): Fantastic one-night stopover - Had a fantastic one-night stopover at Premier Inn Fleet . Joe was incredibly welcoming at check-in and continued to provide excellent service during breakfast and check-out. The rooms were clean, comfortable, and offered great value for money. Parking is available right outside at £3 a night. Highly recommend for a convenient and pleasant stay.
• Nathalie (10/5): - Lovely!!
• H4115PCpaulh (10/5): Great staff, comfortable hotel - I’ve stayed in a lot of premier inns for work, by far the best one I’ve stayed in, Joe checked me in an gave me a very warm welcome which you don’t get at other premier inns really, always popping around with reception he was making sure everybody was happy! Even helped out in the restaurant when it was quite on reception! Really enjoyed this stay
• U6324XCmarkg (10/5): Absolutely fantastic clean tidy - On arrival was welcomed by a fantastic receptionist called Kinia what a delight of a receptionist very warm and welcoming explained everything about the local facilities. I couldn’t ask for a better receptionist would definitely recommend coming to this hotel.
• Katylouise06 (10/5): Very pleasant experience - Had a very pleasant stay here , great location . Kinia and Jack on the front desk couldn’t have been more helpful and welcoming , always greeted with a smile . Would definitely recommend:)
• Sightseer52171402129 (2/5): Absolute dump, we will most likely never book any Premier Inn again. - This place was a dump, complete with musty bedrooms. We booked and paid for 3 nights, but it was such a depressing place, we came home after 2 nights and forfeited our payment.
• fiona883 (10/5): Great stay in this Premier Inn! - An excellent stay. The hotel was well located, the staff were helpful, friendly and professional. The room was large, quiet, comfortable, clean and had everything we needed for our two night stay. Would recommend it to anyone looking to stay in or near Farnborough.
• carolineq464 (10/5): Great Staff - The young man on reception was very helpful. He even helped us with our bags from the car.. The lady on breakfast was also very kind.
• myrons698 (10/5): Good experience - Well kept, tidy, clean, friendly staff. Can’t fault the hotel or the service. Definitely will return when I’m back in the area.
• poppye584 (10/5): Clean rooms - Very clean rooms, excellent service from all the staff, and the food was delicious! I highly recommend and will definitely stay again
• Starlord82 (8/5): Welcoming smile after a long journey - Very welcoming lady on reception greeted with a smile and happy to have a laugh with you after a long journey. Rooms are clean and tidy as expected from premier inn. Mattress is always great. Good food next door in the beefeater
• KarlSR70 (4/5): Smelt of damp - Damp smell in the room which cost £115. The smell is throughout the building. We don't eat at Premier inn anymore as the costs are so high, but it you wanted to you had to book as this is another one of their locations which seems to operate on some alternative basis. I imagine breakfast isn't a buffet either as they often falsely advertise. Another awful experience at premier inn.
• stuartlC5026TL (10/5): Falkirk Break - Excellent stay, staff & food The area is lovely with plenty to do . The Kelpies , the Falkirk Wheel Thoughly enjoyed the break
• K9983OLemilyb (4/5): Won't be staying again! - We have stayed at this Premier Inn approximately 6 times over the years, and I can honestly say, it has gone down hill fast. The bedroom area wasn't too bad but the bathroom was very under parr. There was paint peeling off and just generally shabby. There was no WiFi, unless you wanted to pay for it and the Cadgers Brae was the worst I've seen it. The Cadgers Brae is now only open to people staying at the Premier Inn. It was dirty and had cobwebs hanging from the ceiling. I ordered a Whitley Neill raspberry gin, which the lady behind the bar couldn't find so she asked the manager if it had been moved, his reply, with me standing there was, " just give her that one", pointing to the JJ pink gin. Needless to say, we will not be staying there again.
• 704wilmap (2/5): Pathetic service, change the name of the hotel when you can’t give premier service - I don't know why this hotel is even named Premier when you don't get premier services. I arrived just 30 minutes before check in time, when I entered the reception was dead empty and had to buzz the button 100 times for someone to come and attend you. After buzzing so many times the receptionist walks out of the lift “are you okay?” I said check in and he said check in is at 3 without even checking my reservation on the system, I then requested him if I check in early if the room is ready since I had 2 kids and had to change my little ones nappy, and he said he can only check after 5 mins not sure why, I personally have worked on reception for over 13 years and still working in front office. This is not the answer I would give to any if the guest. Room is good, but the cleanliness of the room is not up to mark, found some food stuff under the bed and some duvet covers under the bed, when you have toddlers they end up playing anywhere and those covers were so dusty, not a good idea to leave them under the bed, I would suggest to keep them in HK store. The room does not have telephone, so if you want to ask or confirm anything with reception or even order room service you have to go all the way downstairs to reception and after reaching at reception you have to buzz 1000 time for someone to come and attend you, can you imagine there is no dental kit in the hotel, the receptionist told us to buy from the sainsbury's opposite to the hotel, what an answer. The is no on-site parking, so have to park in town. I have stayed in several hotels earlier and I have never experienced such service, will not recommend to anyone and will not come back to premier inn again. Their room rate is always on £40s £50s or £60s but the day I booked it was £105 room only rate, I still went ahead and booked but the service that I got was not even worth of £50. I hope the GM takes my review into consideration and look into this matter and at one point I hope you improve your service for your future guests.
• Littlejo29 (4/5): Hot and noisy room led to poor sleep quality - Our room was very hot and there was no way of cooling it other than opening the window which wasn't really an option near a busy road. It was hard to get to sleep and stay asleep as the grille that was either part of the air conditioning (which didn't work) or heating system had a constant whirring noise coming from it.
• Safari781778 (10/5): Can't fault it. - Family (2 grandparents, mum and tot) stayed for 1 night stopover in 2 rooms. Spacious rooms. Clean with comfy beds. Plenty of room for our travel cot. Quiet hotel, perfect for a good night's rest.
• Ultra_694 (6/5): Overnight stay mid September - Dated building, much in need of refurbishing inside and out, has seen better days. This said, the facilities were very clean and the bed was very comfortable, no problem there. The restaurant opposite the hotel was also the same, worn chairs and decor, needs refurbishing urgently. Cannot fault the staff, very friendly and the food was hot and tasty. Would rate higher if decor and equipment updated.
• T2845GZsteveh (10/5): Nice quet comfortable night - Stayed for one night on the way home The room was quiet, clean and comfortable as you would expect in a Premier Inn and we had a good sleep. Would like to mention the young Lady who served us in the bar ( Loki) she could not do enough for us.
• 70jagadishs (8/5): Easy to reach, close to attractions - Easy to locate, close to highway and the Kelpies. Not too far from Edinburgh or Stirling. Free parking. Clean rooms, comfy beds. Didn’t try breakfast so not sure
• 597suzetteb (8/5): Beautiful sized room, lovely and clean, wish the twin beds were wider and the Wi-Fi was awful. - Lovely sized room and beautifully clean. We had it made up as a twin and the beds are comfortable but it would be nice to have them wider. Wi-Fi was absolutely terrible not worth using and sadly I only had 4G so that did make things a bit difficult when I wanted to do some admin. Although the room was really clean when we arrived, they forgot to clean it the second day when we asked. You are requested to put your dirty towels in the corridor in the morning which is fine but then you have to go and get your replacement towels yourself which is unusual and of course we forgot until we were there with a bath run!
• poms2013 (6/5): Ok stay, improvements can be made - Parking charge is now £3 a night, this should be free for guests! Lock on bathroom does not work Breakfast service could be better, no staff
• Michelle81Sanders (2/5): DO NOT STAY HERE. Not covered by good night guarantee and temperature overnight was 29.5 degrees. - Terrible night stay. When we arrive the window was open and fan on. They were aware the room was hot. Had to ask for an extra fan as the room was so hot. It didn’t help. It had been 19 degrees during the day and was 15 degrees overnight. The room temperature was 29.5 degrees at 3.30am. No one got any sleep. I thought we would be covered under the Good Night Guarantee. But apparently not as it states that there is no air conditioning when booking. But honestly it’s Scotland. Who would think you needed it! Utterly appalled by this. The reception were made aware of this problem at 11pm. The room is not fit for purpose if no one can sleep. DO NOT STAY HERE.
• anthonybN5461VY (2/5): Poor restaurant - Don't expect to be able to eat at the restaurant attached to this Premier Inn unless you have booked. One and a half hour wait to be able to eat as a "walk in" (guest at the hotel). And there doesn't seem to be anywhere else to eat nearby.
• 546nighto (2/5): No where near premier service - My wife forgot to pick up the special pillow she brought with her. when we left. Later in the day we noticed and called the hotel and thay said they had found it. Later I drove nearly 50 miles to pick it up and the receptionist siad they couldnt find it. The manager called days later and said one of the staff may have moved it. So I had to buy my wife a new pillow (£35) and wasted (£40) of petrol. I was told the by the manager that head office would sort it. They didnt, and referred me back to the hotel. I paid £90 for the room. I will not be staying in a Premier hotel again, They certainly are not premier
• X4823NGmichaelg (4/5): dusty room but warm welcome from staff - dusty room but warm welcome from staff needs a good clean and carpet clean probs stay are from the beef eater with rude staff and grey food
• 112eddiew (2/5): Mouldy Pillows. - Avoid this Hotel at ALL costs. Checking in took ages because the receptionist wasn’t about. Mouldy pillows 🤢 Shocking!
• Lindyann2013 (10/5): 2 night stay - Had 2 nights here on business, we’ve stayed here a couple of times before. Had breakfast both mornings and dinner one evening, friendly staff, check in was easy. The only change since our last stay earlier in the year is there is now a charge of £3 per night for parking but this isn’t extortionate.
• L8993LOemmac (10/5): Excellent - Excellent service helpful staff and lovely place to be with family and food was amazing to and u cant hear nothin outside
• M1831MQjeremym (10/5): Fantastic Service from Joe and Jack - I had a really great stay at Premier Inn Fleet. Joe, was so helpful and welcoming, and Jack made sure everything ran smoothly. Both of them gave excellent customer service and made me feel really looked after. The food was lovely and the room was spotless, exactly what you hope for when staying away. Everything was easy, comfortable, and stress-free. I’d definitely stay here again and would recommend it to anyone visiting the area.
• rezde1 (4/5): Only go if you have to. - A stay out of necessity. Every year we compete in the Scottish athletics championships. This hotel is the most convenient. The temperature in the rooms is excessive! Two fans blowing dust all over you and just circulate the heat! Last year there was no restaurant (went to the amazing Italian down the road), this year a partial restaurant. Good food and lovely staff. We are going to save up and go to alternative accommodation next year. The heat is unbearable. It’s a relief to go into the corridor.
• S6060KCneilh (4/5): Disappointed. - Short staffing caused some issues, the ones that were there did there best. Was surprised we had to ask for room to be attended by rooms service. Guess due to short staffing levels. WiFi is absolutely shocking do not pay to upgrade as no better then the free one.
• jameslO586NI (2/5): Too damn hot! - Room was unbearably hot. Fans in the room kicked out dust and fluff and bathroom extraction wasn’t working so heat from shower added to it. Signs at reception offered sheets instead of duvets as a cooler alternative should have been a red flag too. 2 nights of abysmal sleep . Staff did what they could but are not allowed to organise refunds. Go through customer service to be told that as the hotel is not advertised as having AC it’s excluded from their ‘Good night guarantee’. There are AC units in the room but they only heat apparently. I think premier inn aren’t being honest and continue to take guests money knowing they won’t be refunded.
• ArturoM1023 (4/5): Beware!. - Building looks like it's definitely seen better days and the adjacent pub is partially derelict with a closed off and abandoned outdoor seating area. The rooms are pretty much what you'd expect from a premier inn, although some details seem to have been lifted from another time. You won't find a usb socket, so don't forget to bring your own charging brick. Rooms in the wing opposite the hotel entrance are inhumanely hot. You just get a skimpy fan which will deafen you before it alleviates any heat sensation. We were 2 adults and 2 children and none of us managed to sleep more than a couple of hours, and it was out of pure exhaustion. At 05:30 am the temperature inside the room was 30 degrees, with the fan on max, the window open and blinds fully open. Avoid like the plague if the weather is fine. You'll be better off paying a bit more elsewhere but being able to rest. We won't be making that mistake twice.
• 946chrisk (8/5): Superb staff - Unusually hot time, room was equipped with TWO powerful fans which helped a lot. The staff were the hardest working people I have ever come across and cheerful with it. They should be recognised as exemplars by their employers
• Mobile02738576301 (10/5): Great - Good stay, room decent size, lovely shower. Staff friendly. Would recommend. Bit pricey only thing could have been better
• 200leighm (10/5): Overnight stay - Great location, room and bathroom were both very clean. Chargeable parking was in carpark next door only £6.50 for 24 hours. Jack who was on reception when we arrived was very helpful 😃
• BigAndyg (6/5): Tired but clean - The hotel is looking really tired. Even though we asked to stay in the, New, extension, whose rooms are way better than the other ones, the room was very stuffy. TV programmes hit and miss with the static ruining the sound quality. We mentioned the stuffiness and the fact that the fan in the bathroom wasn't working, to be told that it might have been switched off as some guests found it noisy. I was told that I could switch it back on by a switch outside the bathroom. I managed to find it in the roof space above the tiles only reaching it by standing on a chair. There were 2 fans provided which did help but having the extractor working did help. The staff are very helpful and friendly but pulled in all directions as they are expected to be on the reception desk and in the pub next door, no wonder no-one answered the phone when I tried to contact them. The prices aren't cheap but the rooms are very clean which is in their favour
• 245janinaj (4/5): Thermostat broken - unbearable heat - Hotel room clean but had a terrible smell of cigarette smoke in there- spoke to a member of staff and they said they ask people not to smoke in the rooms but they do. We bought air fresheners. The temperature of the room is ridiculous. There are 2 fans in the room but it makes little difference. Spoke to desk staff to be told the hotel is extra insulated as it gets cold in winter. After 2 sleepless nights, spoke to desk staff again and was told the thermostat is not working. We kind of got the idea about this as we read the istructions on the leaflet in room to change temp and was still unable to do so. We appreciate it is warm outside, however the rooms should be of a comfortable temperature. Would we stay again.....absolutely not. It is not the fault of the staff as they have to work in these conditions as well. Premier Inn likes to promote a good night's sleep and relaxation, we are uable to relax in the rooms because of the heat.
• Z2616CAterrym (10/5): 10/10 - Unbelievable night sleep, with the most comfiest beds ever. Friendly, helpful staff with the manager jack personally helping me with parking and provided a warm welcome.
• Bilal-koukab (2/5): Very disappointed experience - We asked staff for rooms clean but no bedding changed , no bins clean and no hoover in the room. Just tidy the used bedding and left some towels
• 533tjk (10/5): Again stay premier inn farnboroh, very good checking in early. - 2nd time stay at this Premier Inn very good! My English not strong, but Kinya patient, understand me. After long trip, I am so tired. She let me check in room early – big help! Room clean, bed good for sleep. Staff like Kinya make hotel nice for foreigner. Thank you! Good place! :)
• Pioneer744886 (4/5): - If you want decent wifi coverage, please don't visit this location. I was able to connect my iphone to the wifi but not my laptop. When I spoke to the lady in reception, she checked her phone was connected, showed me and said it should be ok - but the problem was the laptop not my iphone. She didn't offer to look at the laptop, never even told me about the support company called Purple. Spoke to Purple but they couldn't offer any assistance. 3 hours later, I used a different internet browser and it worked. The problem doesn't stop there. I purchased the Ultimate Wifi for 24 hour service for £5.00, but the speed was awful. As this was a business trip, I needed a reliable and adequate wifi speed but it was slow and buffering was visible regularly. I have visited other Premier Inn locations and the wifi has been superb - why is the wifi so bad here. When I checked out, the guy working in reception, Jack, offered his apologies and on my next trip offered a free breakfast. I will not be revisiting this location again - even the breakfast was very salty !
• thomashS3872RS (10/5): Wonderful reception staff - So have just arrived at this location and I have to say the reception staff were outstanding. We were a small group arriving separately. We encountered a few minor issues with the booking but Jack sorted it immediately in a friendly and very helpful manor. There is no parking at the venue but next door is a car park where you can stay for £5 per 24 hours through the app. This was all explained to us and very easy to book. Another member on duty was KINIA. she was again just as helpful and welcoming. Both Jack and Kinia went way above what I would expect from reception staff and should be recognised for their welcome and are a credit to the premier inn brand. They advised on local bars, restaurants, parking and assisted with the booking problem. Can't thank them enough.
• ianbG7333ZY (10/5): Vist to see family. - The staff were very helpful especially Charlotte on the front desk,the Restaurant staff were also very good and attentive,very clean room and bathroom,a summer quilt would have been nice,the 10.5 tog is a bit think.
• LesleyN396 (8/5): Best ever bed….. almost a 5* - Oh, so comfortable those Premier Inn beds….. at this hotel we were welcomed by Nicole who went above and beyond to ensure we paid the least amount possible for our overnight parking and even helped me download the app to do so. More hotels should have a Nicole! Only one downside, which is the slippery surface in the bath (shower) and how difficult it is for folk who are not so nimble to negotiate it safely. I honestly cannot see why walk-in showers are not standard - apparently Health and Safety applies for workers but not quite so important for Joe Public. This is the only reason I do not score 5/5 as otherwise everything from bed linen to tea & coffee as well as the superb comfort of the bed are top notch. Great position for the town and visiting friends locally.
• Ellie7508 (10/5): Showing the Premier part of their inn service - Easy booking on the web, good pricing for the regular and reliable experience. Cheerful check in, attentive reception early morning giving the reassurance they are noticing the movement of people - increasing the feeling of safety and acknowledgement at check out, thanked us for staying. This is a Premier Inn staff who showed they were glad they had custom. A lovely touch on entering the room. A personalised card and chocolate from Reception, wishing us a pleasant stay. The hotel is in close proximity to Travelodge in the town we visit regularly for family. This small touch is what will make us book here first.
• 200konradm (10/5): Very nice and caring staff - It’s the front desk staff that made the difference. My travel agent made a mistake with my booking. When I came back from my conference my room was locked, because I should have checked out. But they left my room alone and told me I could book another night no problem. But even better, they said if I booked on line, I would save 10 pound over booking at the desk! Kinga is just great.

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