Premier Inn London Sutton

Location: St. Nicholas Way,Sutton,London,London, Sutton, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• dellp641 (10/5): Great stay at Tolworth Premier Inn - Stayed at Tolworth on Saturday 29th November, Claire on reception was fantastic as were the two ladies working the restaurant on Saturday night. Unfortunately I didn’t get their names but nothing was too much bother for them. This is the second time I’ve stayed here and it won’t be the last. The staff cannot do enough for you and they are a credit to the company. Thanks for a great stay. 👏👏
• BWRIGHT66 (10/5): Clean and functional - Very handy for high street and train,food in Bar & Block was good and staff were friendly, we come to stay here every year and will be back
• elvanhelsing (8/5): Stay at Premier Inn St Pancras - Special thanks to Bascal who helped us when we needed during our stay! Hotel was clean and tidy as usual, and the overall experience was pleasant.
• I2531JDjohnd (6/5): Great location - The location of the hotel is perfect for exploring London and you get the usual good quality, clean and comfortable rooms you expect at a Premier Inn but on this occasion I was disappointed with the customer service.
• I7317CAsilviag (10/5): Always fantastic - I have been several times in this hotel that every time it turns out to be a guarantee. The rooms are spacious and equipped with every comfort, fantastic beds, walk-in shower and what about breakfast: super. The location is perfect just less than 5 minutes from King’sCross station and Euston.
• R6568KNannem (10/5): Great Staff, and Location. - We cannot praise this Hotel more highly. We stayed four times in the last few weeks. The Staff are amazing, helpful,and very attentive to every guest. The location is perfect for us as Family live nearby. Didn’t eat here but the restaurant looked great. Thank you so much at check in, each person we met was so courteous and professional . We will return.
• R6568KNannem (10/5): Excellent Hotel, Staff and Location. - My Godchildren and I stayed at the Tolworth Tower location last weekend. The Staff are absolutely amazing, each and every one helpful and kind. Mani could not have been more professional, he checked us in, served us at breakfast and is an excellent ambassador for the Chain. We also commend Ray the great Chef, he could not have been more kind and helpful. I have many food intolerances and he was so concerning about them. He guided me to the correct food products he had cooked so that I did not eat anything i was intolerant to. After each breakfast he went around to every table and asked if everything had been ok. Quite unusual and very kind. We will stay there again. Well done Tolworth Tower Folk.
• G1456DXmaxr (10/5): Excellent - Pascal looked after me and Karl after a gig great service too man 5 star food was great quick service very respectful highly recommend promotion
• simonemS7215AN (10/5): Delicious food and friendly staff - The staff were so friendly at this hotel and made my stay with two young children pleasant and easy. The food was really great and we headed out each morning with our bellies full after a great spread for breakfast. Serious allergies were taken care of and there were plenty of options for a nut-free child. The room was comfortable, clean and quiet and the water was really hot for showers at any time of the day. We had a very pleasant stay.
• X6355KUemmam (8/5): Ideal stay for the Eurostar - We stayed here for an overnight stay, self check in was quick and easy, room was comfortable and clean. Self service breakfast was plentiful and lots to choose from. A bit on the expensive side for one night stay for a premier inn at £174, and this was pre booked well in advanced months before, but the hotel was ideally located for us to catch the Eurostar early the next morning.
• MartaJourneys (10/5): Favourite Hotel in London - I always stay at exactly this Premier Inn because of many reasons. It started off because it's the most convenient area to arrive from Gatwick Airport (Thameslink train, direct), to buy things you may need quickly and at almost any time of the day and late evening (St Pancras Station is great for that) and to catch almost all of the tube lines (again, St Pancras Station and if not that one, then Euston station which is also within walking distance). The hotel's check in / bar / restaurant / social area has been recently renovated and looks great, leaves more space than before and is very handy, too. Also you can get more tea and coffee etc. as well as - if needed - an ironing board and electric iron right there. Staff were super welcoming and helpful and I was lucky I could do an early check in (by now you can opt for that right during the booking, but I had made my booking a long time ago, so I didn't have that. Still, it wasn't a problem). The room was as always spacious and the bed so comfortable. Best sleep. Needless to say I will book this hotel again on my next stay in London. :)
• nickyo659 (10/5): Excellent breakfast! - Went December 2025 Good price Good room Good location! Excellent breakfast on 16th December from Ray the chef - thankyou Ray!
• D3537SUleop (10/5): Super friedly staff - Super friendly staff at the reception desk! Very helpful and eager to offer solutions even in complicated situations.
• Culinaryclass (10/5): excellent service - thank you Vivi and Sarah for the excellent service with a smile. Very helpful staff ,good communication skills.. thank you
• 539ilieb (10/5): Viviana - We enjoyed our stay at the hotel, it was very nice, Viviana who took care of us was very sweet and helpful, also the food was very good
• 493mugurelc (10/5): Viviana - We had a wonderful experience during our stay at the hotel. From the moment we arrived, Viviana took amazing care of us. She was incredibly nice, patient, and helpful with absolutely everything we needed — from check-in to recommendations and small details that made our stay easier. The service overall was great, and we also ate at the hotel. The food was delicious, fresh, and nicely presented. It really added to the comfort of our stay. Thanks to Viviana and the whole team for making our trip enjoyable. We would definitely come back!
• mattdX1232XO (8/5): Pleasant stay, very typical or a Premier inn - Very pleasant stay, was greeted by Claire, the manager when we got there. She was very friendly and sorted out our parking. We were allowed an early check in although we hadn't paid as our room was ready. The room was clean and tidy and part of the more modern layout. The only thing that let it down was there was no hot water in the morning, I'm not sure why but it didn't ruin the stay I just had a rather chilly morning shower. Paid for breakfast which was very nice as well.
• charlesgF7517RT (6/5): Convenient, clean, unexciting & not cheap - The location is great for Eurostar. There is no atmosphere to speak of. The hotel is bland. The staff are helpful and correct. The rooms are basic but clean and sometimes without a towel.
• S6467ELrachelb (10/5): A great overnight stay pre Eurostar - Great location for the Eurostar Great service excellent staff and comfortable room. Had a drink at the bar - very reasonable prices and quick service.
• 296stephw (8/5): Good hotel near to stations - Good hotel, convenient for all main train stations, reasonable price, good utilities, pleasant enough. Great to leave bag in lockers.
• I9691LCestherd (8/5): Comfy bed and quiet room - Comfy bed, quiet room, as you expect from the Premier Inn. Nice breakfast, floor in restaurant sticky. Overall good value for money.
• catherinecK1595OU (10/5): Great experience again - Recommend very good value and great customer service, restaurant great value and fantastic options, staff v customer friendly
• youngsoonk814 (8/5): Service - I like fish and chips,wings were great and the tikka chicken served by the chef on Friday night. The service from Sarah and Vivi was very nice, they are very kind and helpful and upsold us the new menu！Room is clean and comfortable.recommend this hotel we feel very welcomed
• Bagpuss1957 (10/5): One of the best hotels - This is one of the best Premier inn I have stayed in. We were due to travel on Eurostar today but due to canslation we needed a room for the night. We were checked in by the duty manager who I think was called Hammed but not sure. He was very professional and efficient and we got a room sorted. We had evening meal in the restaurant and were served by Nestor G he too was a credit to the hotel service was excellent and the food matched the service. I would definitely stay here again and would recommend the hotel and their staff. Thank you
• I8320MTflorencel (8/5): Premier Inn St Pancras - Good experience - Hotel close to the international train station and metro Easy access Spacious family room, but lacks a small refrigerator Coffee and tea making facilities available Iron and iron available Helpful staff Wi-Fi not great Comfortable bed Spacious bathroom Hair dryer available
• 623gal (10/5): Pascal very helpful. - Staying for business. Pascal was very very helpful. Arranged a room for an extra night and others were also very helpful. Location ideal for London King’s Cross station. Stayed 2 nights for work. Quiet room and plenty of rooms for belongings.
• harrypT9658JZ (4/5): Needs some serious attention, won't be returning. - This was our second stay here after surgeries at GOSH and it will be out last. The room was dirty with hair everywhere, not too be expected at any hotel room and had to ask for additional bedding which was provided quickly but still not what you would expect. The room was also very noisy, expect road noise given it's location and that is fine but above and on the corridor until gone 1am isn't acceptable and while it is due to guests clearly better sound proofing is required. We booked the meal deal to include evening for convenience, regretted this, the restaurant was very hot, several tables complained but no action taken, service was very slow - 20 minutes wait for the table to be cleared between courses. The bill didn't arrive so went to walk out and miraculously two staff were there at the exit to collect payment.... Breakfast service was better but not saying much.
• noreenk427 (10/5): Warm and welcoming - King’s Cross Premier Inn, I came on my own just to enjoy a few drinks, not to stay overnight, and had such a lovely experience. The atmosphere was warm and welcoming, and I immediately felt comfortable. Pascal was absolutely wonderful — very attentive, friendly, and made sure I was well looked after the whole time. His service really made my visit special. I’ll definitely be coming back!
• N6551ZUkayh (2/5): Well below standard! - This place has completely put us off booking a Premier Inn in future. We have stayed in many premier Inn's over the years and have always felt confident that we would be staying in a clean and comfortable room. Tolworth was a big disappointment, the whole place felt unclean. Our room key cards would not work so we were given a different room, on the third day the key cards for that room also stopped working. We were woken up by the room alarms being tested without prior warning. A worker randomly came to clean the shower head and climbed into the bath wearing work boots, he screwed off the shower head and whooshed it around in a bucket before replacing it and leaving without wiping his dirty feet marks from the bath! The carpets were grubby, there were marks on the walls, dents in two lampshades and all the surfaces were sticky. The window was covered in fingerprints and smears and the curtains had dirty marks. we only sampled breakfast once, that was enough! No tomatoes, no black pudding, no mushrooms and under cooked eggs!
• AnPanLeeds (10/5): Another great stay at Premier Inn - Another good stay at premier inn. Room was clean, reasonably spacious with comfy beds. This is not a luxury hotel but is a great base for visiting London. The staff was especially friendly and helpful particularly Pascal who tracked down hot chocolate powder for me on a Saturday night. Their free WiFi is not great and even web surfing was slow. But we were not in the room much except to sleep so not a big issue and you could pay to upgrade WiFi if you needed. This hotel is brilliantly located if you're travelling to Euston or Kings Cross by train. Plus, if you like to walk you can walk to covent garden, the river, regents park, theatre land, Marylebone etc. if not there are lots of transport options.
• Thomas (2/5): - This property looks nothing like on line. It is dirty, unkempt. and down right nasty looking. The rooms were awful. Literally a bed on the floor with the stench of stale cigarette smoke. We paid for one night and walked right out. Be very very wary!!
• Traveler53211616326 (10/5): A nice quiet hotel a very nice staff - My husband and I stayed one night as we were going to a party. The hotel is convenient for St Pancras station. The staff were all very nice and helpful. We returned for a late night drink before bed and spent some time with Pascal who served us. He was very friendly and polite and we had a nice chat with him. Altogether our stay was just what we wanted and we will definitely stay again.
• Traveler818223 (10/5): Premier experience - First time here, hopefully not the last. Very easy check-in, incredibly clean room, very well decorated, amazing firm bed, fantastic shower, with immediate hot water. Genuinely nothing that could be bettered. Breakfast was brilliant, continental choice and hot choice too. Many coffees and teas etc, only thing here, no oat milk only soya alternative. Mani was very attentive and helpful, both at check-in and breakfast. He should be employee of the month.
• Paradise07910898283 (10/5): 2 night stay - Great stay clean and comfortable Breakfast was really good - lots of choice and Ray was extremely helpful with food intolerance menu questions - great value for money & friendly staff.
• Y918GDfrankn (8/5): Premier Inn Sutton - Stay 1 night, easy auto scan check in, key drop check out, did a meal deal when we arrived evening meal and breakfast. Good night's sleep 😴 easy access to public transport
• lesleybV1443YV (10/5): A pleasant stay in a busy location - This is one of the quietest Premier Inns we have stayed in, despite quite a lot of building works around. The restaurant for breakfast was very well presented and pleasant staff. With regard to staff, we must mention Karl on reception when we arrived. Our stay was because of a visit to the Royal Marsden hospital and we asked Karl for details of buses to catch, he very kindly printed details and brought them up to our room which helped us greatly. All in all, a very pleasant stay which we may have to repeat in the future.
• youtoobe (10/5): Always a friendly welcome - Always a friendly welcome We have stayed a few times at this Premier Inn and have always had a warm welcome and excellent friendly service. It's in a really convenient location. We wanted to travel by train and it is less than 8 minutes walk from Sutton station, We were visiting family and friends, but there was also a very good choice of restaurants within easy walking distance. Breakfast was excellent as usual
• Traveler37809364210 (10/5): Great Experience - Stayed on Thursday, had lovey stay, great service, room very clean and great service in reception and restaurant , will come back soon thanks
• E1335SRandyc (2/5): Disappointed - Requested a room clen and it wasn't done so left me with dirty towels and full bin. Also, no hot water when I wanted to shower at 6.30 in the evening. Manager was apologetic but that didn't solve the problem
• stewartb679 (10/5): Great stay. - Great location. Amazing and friendly staff. Great food and good value. Can’t wait to stay gain. Claire was such a great manager and couldn’t do enough to help.
• jerry (6/5): - Access was a almost comical nightmare , parking too far to carry luggage, no where to drop off luggage and a fence blocking access to the hotel entrance from the parking lot ( way down the street
• callied299 (10/5): Workers - Mentioned it once and I’ll say it again night 2 was even more pleasant due to the workers at dinner, specifically kasia and Scott what lovely service
• MrRobdobs (10/5): Very friendly staff, excellent location - Great experience at the Premier Inn staff for absolutely excellent the breakfast experience was great. Couldn’t find them.
• billym926 (10/5): Marvelous - Friendly helpful staff who went above and beyond to assist our 3 day stay! The restaurant food was excellent considering Raymond the Chef was on his own! Superb!! Juicy steak n chips!! Waitresses were delightfully happy and engaged well making it a memorable few days! Thank you!!! We shall come again!! 😌
• 0JayJay0 (4/5): Poor experience, blame placed on us - Initially the experience was good. The lift was broken but luckily we were only on the 2nd floor. The room cleanliness was good. The only issue we had with the room was the temperature. The air-conditioning barely worked so wouldn't cool down. There was no window to open. Given we didn't come back to the hotel until very late and had an early start the next morning, we didnt have time to have someone come to the room in the middle of the night. We had to try to get what sleep we could. Which was very little. The hot breakfast the next morning was very poor. It had clearly been sat out for ages and wasn't being refreshed. It was tough and chewy. We couldn't eat it. We quickly left after breakfast as we had a 4 hour drive home. Give time factors we chose not to stand around complaining to reception but to use your feedback tool. This unfortunately was used against us as an excuse not to take responsibility and offer any form of compensation what so ever. I have since asked to make a formal complaint and this so far has been ignored. So currently we're very unhappy the overall experience and especially with the "customer service" we received after.
• Dream12153588898 (8/5): Bed and breakfast were spot on, room needed some general upkeep maintenance. - Bed and breakfast were flawless. Room nice and tidy. A constant noise emanated from the bathroom, disturbing sleep and tv slow.
• victoriarR6501NI (4/5): The hotel is unbearable hot! I would not stay here again - The room and the building in general were ridiculously hot, Myself, my husband and our son barely slept a wink due to the intense heat. The air conditioning unit in our room barely worked. The restaurant was also unbearable hot even the lady who works in there was fanning herself to keep cool. We couldn’t wait to get outside for some fresh air. We stayed in October I dread to think what it’s like in the hotel during the warmer months. To top it all off we were on the 6th floor and the lifts had broken down and we had to carry our luggage which was very difficult as my husband had a slipped disc in his back and was in agony. The staff are friendly and helpful and the hotel was clean but I wouldn’t stay here again.
• SJSL1978 (10/5): Exactly what you need for a budget-friendly hotel - Everything I needed to make my business trip comfortable. The location was ideal, the room was comfortable and clean, and the staff were very friendly. I will definitely be booking in again.
• PAOLO (8/5): - Albergo situato a metà della strada principale di Sutton. Molto strategico. Struttura moderna e abbastanza pulita e soprattutto il personale è molto sensibile ad ogni richiesta del cliente. Cambio stanza al check in per un odore sgradevole rilasciato dalla moquette.
• 287aliyahk (10/5): Great stay! - I had excellent stay here recently. The room was perfectly clean and comfortable. The service was great, a ginger lady at reception was so helpful, looking up ways for me and my partner to get to the local hospital and even calling some local cab companies to get a cab that fit a wheelchair. I would definitely stay here again, the food was very good.
• Scenic19004083927 (4/5): Building riddled with problems - The air con was very poor, a trickle of cold air that made virtually no difference. To top it off I was on the seventh floor and arrived back late to find that all lifts were out of order and I had to use the stairs to climb up seven floors. It’s a relatively new building so these things are completely unacceptable.
• WillCSLDN (10/5): Pleasantly surprised - I haven't stayed with Premier Inn in years but needed a place to crash for a few nights due to a gap in other stays planned during a trip, so decided to aim for something lower cost. I wasn't really expecting much to be honest but found the experience to be surprisingly good, room was clean and relatively modern, staff were lovely and very accommodating, food in the attached restaurant was of a good quality. The clientele left a little to be desired sometimes, but that's not the proprietor's fault and somewhat expected at this end of the market. All in all, for the price, I think it was great.
• Eduardo (10/5): - El personal del Hotel muy amable, nos ayudó mucHo
• luciarR1273BG (10/5): Sutton Premier Inn - The location and price were excellent! Staff was very friendly-check in and check out was efficient and easy. room was clean and very comfortable and would absolutely recommend. (FYI they only have body wash in shower so may want to bring your own shampoo/conditioner)
• CHAN (8/5): - Good location. Very convenient to High Street. Friendly staff and amenities are affluent
• F6646MMtraceys (10/5): Perfect customer service for reception - We have stayed at this hotel twice in the last few weeks & twice the reception staff wasn’t made aware that we needed 2 travel cots for my granddaughters, we had travelled all the way from Grimsby (4hrs) & my 20month old granddaughter we tired & irritable & on both separate occasions the reception staff have resolved the matter extremely quickly (within 10min), the service we received was exceptional & the 2 separate staff members are a credit to this hotel, we are looking forward to returning in December
• Scenic15046341871 (2/5): Nightmare - Terrible night staff guy with tattoos Had to change rooms three times as we're not cleaned and shower had mould in it coffee stains on table and hairs in bed my wife had to change the sheets and wee stains on duvet disgusting carpets had stains nightmare time
• Traveler768742 (6/5): Value for money - as long as you can lug a suitcase if arriving by car. - Have stayed before and yes, everything worked. The sofa bed was actually comfortable and ready made up as requested. enjoyed having a bath too! But the car park is a trek with no dropping off point , as its on a busy main road). Breakfast food is great ( i love fried eggs) although a garish , large Block Steak restaurant is not the most relaxing enviroment first thing in the morning. Thankfully the heatwave was over. Would the air con have coped in a 4th floor room with no opening windows?
• Jennifer (10/5): - Property was in excellent position to shops restaurants and buses. Staff were friendly pleasant, nothing was a problem, so helpful towards us as we are from overseas. Would not hesitate to stay there again. Would thoroughly recommend Premier Inn Sutton.
• David (4/5): - Beds were comfortable. Breakfast good quality.
• Ali (10/5): - Avery think is good
• I7338CZsa (10/5): Amazing hotel highly recommended 👏🏻 - Amazing hotel . Highly recommended 👍 very nice staff, friendly , professional, very informative . Well done guys 👏🏻👏🏻
• DCarroll1968 (10/5): Great service, Serif and Steve. - We had a great experience. Our room was clean, warm , and the matress was very comfy. The shower was powerful and hot. We did not have breakfast or dinner so cannot comment about them. We were looked after in reception by Serif and Steve. Two nicer, friendlier men you could not get. They epitomised good service and attitude. Their friendly and helpful demeanour was fantastic. Thank you Steve and Thank you Serif. Our daughter who has moved to Sutton, was celebrating her birthday so we stayed over for 1 night. When your accommodation blends in with your visit it is wonderful because so often it can become to centre of a not so nice visit. We will be back. Being in the hospitality business in Killarney Ireland, we appreciate great service and attitude when we get it. See ye again in a couple of months. Derek and Valerie.
• bethanr837 (2/5): Poor stay - Family room had one hand towel for the three of us and one tea bag with the drinks making facilities. There are no times advertised for breakfast or closing time for dinner. We had been at the hospital all day with our daughter and we got back at 9.50pm to be told that the restaurant was closed and they wouldn’t even let us have some water for our room. There was no one on reception when we left in the morning to take our daughter for her operation, and as we had to be there at a specific time we couldn’t hang around to ask for our room to be cleaned. We put the card on the door when we left but came back and the room hadn’t been cleaned. Again no one on reception when we got back from our trek to Sainsbury’s to get some cold food for dinner at 10.30pm so couldn’t even get fresh towels. All in all a very poor experience.
• elisabethjU8000MW (10/5): Great customer service from Jorge & Gabrielle - Fantastic experience at the Premier Inn Sutton - my child left a library book in the room after our stay and Jorge and Gabrielle made sure it was found and even organised for it to be posted back to us! Thank you so much - great customer service! We’ll be back next year.
• Sergio (8/5): - In our room the toilet brush was missing, and the shower "microphone" was fixed at the top and not removable and therefore not very functional for a complete body cleaning. The staff at the facility were very friendly and efficient.

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