Premier Inn London Hayes Heathrow - Hyde Park

Location: Millington Road,Hayes,London, Hayes, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Usitha (8/5): - They NEVER answer the calls, even though the automated response redirects to the staff, which I found was very inconvenient
• gmxh558 (8/5): Good location - Stayed here many times, comfortable and well situated for transport links. The new social is very good except for the bar, very limited range of drinks, no proper beers or ales, just poncy hipster drinks.
• Esben (6/5): - Tbd
• mobciral (10/5): Good for the money - Friendly, predictable, comfy beds. Well placed for transport to central London, relatively cheap parking, you know what you’re getting with premier inn, this is one of the better ones, rooms are generally reasonably priced compared yo other options.
• 123terryo (10/5): Good nights sleep - Great location, very convenient for transport connections. Very comfortable bed. Great nights sleep had. Would not hesitate staying here again.
• W4873HOianp (10/5): A great stay. - We had a great stay in a comfortable and quiet room. We enjoyed a wonderful breakfast and all of the staff were friendly and helpful.
• B593IYmaryn (10/5): Nice - Best stay. Everything was good, clean rooms , great location and the staff is just amazing, very welcoming and friendly.
• neculitas (10/5): Great - Nice experience .Very friendly staff ,and the new restaurant is just amaizing .We enjoyed our breakfast and dinner and everything was great.
• claudiagT5939ZV (10/5): Really friendly team and fab location - Had a lovely stay at the Premier Inn in Holborn with our family. Great Location for Covent Garden and walking over to Oxford street. Took our daughter to London for her birthday weekend. Chaabi from the breakfast team was really kindly and made my daughter a massive hot chocolate (I thought the coffee machines did hot chocolate as well but they did not) and he made her day! Thank you!
• elrich97 (10/5): Friendly - I was at the hotel with my partner and was having a drink .. the staff was friendly.. and the manager was friendly n helpfull aswell
• 950deepikak (2/5): Absolutely Unprofessional Conduct by Manager Marius - My experience at this hotel was deeply disappointing and far below the standards expected from Premier Inn. I checked in on behalf of my partner and requested a room on the top floor. I was initially told it would be ready in five minutes, but I was left waiting for approximately twenty minutes. When I finally received the key, I went to the room and found that it was far too small for two adults. I returned to reception to request a room change, but the manager, Marius, refused. He insisted that the person who made the booking needed to be physically present to make any changes—an explanation that offered no real solution to the issue. Throughout our interaction, Marius behaved in an unprofessional and intimidating manner. As a female guest, I felt extremely uncomfortable due to his stern, authoritative looks, which appeared intended to pressure me into dropping the request. When my partner called and asked to speak with him directly, he refused to engage at all. After making me wait an additional thirty minutes, the “policy” he had stated suddenly changed, and he eventually provided me with a different room without any explanation. What made the situation even more unacceptable was that, despite being a manager, he addressed me as “darling”—a completely inappropriate and unprofessional term to use towards a female guest in a hospitality setting. His conduct caused us significant distress, and the lack of professionalism displayed throughout was extremely disappointing. A Note to Future Guests: For future bookings, I would strongly recommend confirming room needs clearly in advance and keeping all booking details accessible. If you encounter any issues on-site, do not hesitate to escalate them promptly. Guests should always feel respected, supported, and treated with professionalism throughout their stay.
• A1601GTannj (10/5): Another excellent Premier Inn experience - We stayed at Premier Inn ,Holborn because it was the nearest to the theatre we were going to. We always look for a Premier Inn to stay at because the standard is consistently high and PI Holborn was no exception. The room and food were of the expected high standard and all the staff were extremely friendly, helpful and approachable. Javed booked us in. He was absolutely spot on. He was everything you want and expect after a long journey. He is a real credit to Premier Inn. We will be back down in London early next year and there is no doubt at all about where we will be staying.
• 11fakruli (2/5): Rude manager Marius - ⭐ 1-Star Review — Premier Inn Hayes (Hyde Park) My experience at this hotel was extremely disappointing. My partner checked in for me and asked for a room on the top floor. She was told it would be ready in 5 minutes, but ended up waiting 30 minutes. When she finally got the room, it was very small. When she asked to move to a larger room, Marius at the front desk incorrectly claimed that the person who made the booking had to be physically present. This is completely false — Premier Inn customer service later confirmed that as long as the booking reference is provided, room changes are allowed. Marius was rude, unhelpful, and even refused to speak to me on the phone, despite my partner asking him to. The attitude and lack of professionalism were shocking. Reception is also often empty, and it takes far too long for anyone to deal with even simple issues. I would urge others to be cautious before staying here. This is not the standard you expect from Premier Inn.
• LewisBaskerville (8/5): Good overall - I stayed here whilst taking my son to Great Ormond Street Hospital. The hotel was good overall and a good location for the hospital. On arrival all of the check in machines were out of order and reception was unmanned. After a few minutes wait someone did appear and check us in and they were friendly. The room was clean and comfortable. The breakfast was good but could be improved with better quality fruit, better pancakes (they were a bit dry), and some maple syrup (there were two empty bottles). I would happily stay here again. I've stayed in about a dozen different Premier Inns and this was about 4th best.
• contactb500 (10/5): Amazing customer service from Neta - Fantastic customer service from Neta and Marietta this evening… so informative and helpful. Made a difficult day of work seem so much easier.
• b0rbilat (10/5): Super - Excellent stay .We enjoyed our stay ,my family was happy with the room.The staff was very helpful and friendly. Nothing to complain.
• 779rianad (10/5): ... - I had a good time, good food,great service and happy stay. Pleasant bathrooms with warm showers.I Would like to visit again.
• K1452TMjoannas (10/5): Highly recommend - Great rooms and restaurant - We had a great stay. The new opened restaurant was a great surprise - delicious food and relaxing atmosphere.Highly recommended!
• 221jayak (10/5): Nice stay - Stay was lovely, nice restaurant staff were very helpful clean rooms the welcoming attitude of staff was pleasant and felt like home
• lauraaP6547KT (10/5): Great stay - Great stay at Premier Inn Hayes! Clean, comfortable room, friendly staff,and a convenient location. Excellent value for money- I would definitely stay again and highly recommend it.
• Travel31024479429 (10/5): Vacation - London - If you're looking for a peaceful vacation this is a good place to be at. The service was good, I couldn't ask for anything more:) Didn't have to rent a car since the train station is close by.
• Guide55732856838 (10/5): Excellent - We had a great stay, the new restaurant is lovely with delicious food and great service from everyone, rooms are clean and location convenient to travel.
• Sebi8800 (10/5): Great - Everything was great, nice and very helpful staff.The price was very reasonable and the location is very convenient as it is near a train station.
• richardjfg2025 (10/5): Full Marks!! 100/100 - Went to a gig on Sunday night nearby (Union Chapel) Amazing venue. Room Spotless and comfy bed....came down for a fab breakfast!!!Special mention to Marissa sorry if I didn't get your name quite right !(Receptionist) Christina (Restaurant) Abul (Chef) Great team.....!!
• 287libertyj (10/5): Yasmina - Wanted to shout out Yasmina on the front desk specifically. She was kind and helpful and welcomed us warmly. Made a wonderful start to our day.
• mcdees17 (10/5): Always my go to hotel - Having been to this hotel good few times now when visiting my family. Still as good as 1st Visit. Staff very welcoming, food lovely. Breakfast plenty of nice fresh food to eat. Will visit again thank you
• Passport811499 (8/5): Great location, friendly staff - Well located on a fairly quiet back street in a great location. The hotel is good, staff are friendly(especially Sabina). Little things I noted were cleanliness issues like grubby lift walls, tired looking stairwell paint but on the whole not too bad. The room we stayed in was fine but the carpet was sticky in places and again looking tired. Good tv channels. Great breakfast !
• F8204ZCcourtneyw (6/5): Overall okay but let down by a few things - The hotel was in a good location, was easy to walk to most locations/tube stations to get around, the location was quiet in the evenings. We checked in online however on arrival the screen wouldn't work to get us a key card, however staff were quick to answer the support button. The room and bathroom overall were clean and tidy. The bed was quite creaky, and too short for my partner who is 6'1. We had one meal in the restaurant in the evening due to the rain, and it was very poor. The restaurant was empty, only another 2 guests present, and the food tasted frozen. Typically used to when Premier Inns are attached to 'chain pubs' and was looking forward to a decent meal however this was not what was received, I think the restaurant is run independently by the hotel which seemed to make a big difference.
• 518arn (2/5): Worse than expected! - The actual rooms are much worse compared to what they show on the Internet/Website. The room we were assigned also had a bad smell. We asked for a different room because we couldn’t stand the smell but all they did was spray air freshener to hide/mask the smell instead of assigning us a different room. We were planning to stay 7 nights but after the second night, we had had enough. We checked out and went to Marriott hotel. What a HUGE difference it made! Wi-Fi at Premier Inn also does not connect. And whenever it connected, the speed was agonizingly slow. You get faster speeds from your regular phone. The restaurant was closed therefore we did not have proper breakfast yet they still charged us full price for the stay. Felt like a rip off.
• Climber562828 (8/5): Safe bet in Hackney - Great service, efficient check-in, and the room was spacious and spotlessly clean. Can't ask for much more than that. Will stay again next time we're in Hackney
• TreeJones (10/5): Great hotel - great staff! - Perfect location for us to attend the Red Clay Strays at Hackney Church. Bustley area with lots of pubs. The staff at this hotel were fabulous. Each one had a smile for everyone! Clean and tidy. The breakfast was lovely and fresh. The breakfast area kept up together and was constantly kept looking so. 10/10 staff thank you.
• mariasB6960LZ (8/5): Nice hotell overall - Fantastic service, especially from a wonderful woman named Danielle. Easy to check in and out. Dated rooms but clean. Great location on a calm street but easy access to restaurants and the tube. The wifi wasnt very good but it worked.
• B2747HXjonm (10/5): brilliant staff - thank you - Great staff, super friendly and helpful made the stay really excellent - special thanks to Alex who was very welcoming and treated us like VIPs. Thank you
• MARK (6/5): - I have stayed in other Premier Inns, and this one could be improved. Staff could be more welcoming at the front desk.
• Lynds119 (8/5): Decent overall - Really easy to locate and a short walk away from Dalston Junction station. On arrival the self check in was broken but I was swiftly checked in by a member of staff. My room was lovely and spacious, and I was impressed by the new style room. Overall it was immaculate apart from a few very obvious thick dark hairs in the bath, and water stains on the tap and shower. This did make me question how well the rooms are cleaned as you couldn’t miss it and it wouldn’t have taken much to wipe them. I would stay again depending on price
• X3695OGstephenm (8/5): Hayes town review - Location was good and room was clean. Ac in room was quite noisy and had to set it at the lowest fan setting or switch it off as it disturbed our sleep.
• lauraaU3041YN (4/5): Not the best - Firstly I would like to say the staff were lovely and very helpful. Probably need more on as they were having to be everywhere at the same time!! Room was ok .. the shower was broken and the shower doors didn’t close and flooded the bathroom.. odd noises too and didn’t sleep a wink
• C3681OVscottm (10/5): Family London Visit - Thank you for a lovely stay. Staff were all friendly and helpful. Room was spot on. Food very good value and tasted great with plenty of choice. First rate experience all round. ⭐️⭐️⭐️⭐️⭐️
• G8620JCandream (10/5): Great central hotel with good sized family rooms - Excellent family room - 2 adults and 10 and 13 year old children. Staff were all very pleasant and helpful. Hotel is very well located for all the ' touristy' things, we walked everywhere . I would highly recommend this premier inn.
• ralucam684 (10/5): ********************************** - Good locatiob,good staff,rooms clean,breakfast nice*****************************************************
• hayleybN8999MZ (10/5): Holborn is excellent - Staff couldn't do enough, we didn't book an early check in but a lovely lady stored our backpacks and when we checked in the gentleman at the desk helped us with directions to our theatre trip including bus times etc. breakfast was perfect, fresh and very tasty. I cannot fault the staff or the venue. Would definitely book again.
• Riri (6/5): - You get what you pay for.
• A3291SDmuratk (4/5): Good location but - I stayed at the hotel for the first time based on a friend’s recommendation. Unfortunately, our experience at Premier Inn London Holborn was disappointing. Our room was on the ground floor, and the windows were locked — something we were not informed about beforehand. The room also didn’t match the photos shown at the time of booking. Because the windows couldn’t be opened, the air in the room felt stuffy and unpleasant throughout our stay. I would recommend offering first-time guests a healthier and more comfortable room option.
• Wilton2 (8/5): A Very Good Stay - Booked a 2 night stay. Had a nice room on 5th floor. Was nice and quiet and had good nights sleep. Very comfortable bed - as always. Very good shower. Had breakfast 1 morning. Breakfast had a good selection of both cooked and non cooked items. Was very good apart from the strawberries in the fruit - still frozen. All the staff we met were very friendly and helpful. WiFi - no info in the room on how to access. Hotel is well located for restaurants and pubs plus only a few minutes from Holburn Tube Station. Good situ for attractions as well. Overall a very good stay.
• 745deirdrec (10/5): Lovely food - Very relaxing place. We planned to eat out but changed our minds because was very ceoliac-friendly. Our evening meal was simple, delicious and very fresh. Xgef Alex checked our requirements and quickly served up some yummy burgers. Breakfast was just as nice with Chef Alex checking everything was ok. I watched how she communicated with someone I would describe as quite demanding. She was courteous and kind, bringing some freshly baked croissants to his table. Its a small thing but I loved how the tomatoes were cooked - not mushy but holding together with a perfect black pepper seasoning. We enjoyed both meals and its impressive to have such consistency across the board. Thanks Alex and Angela, we appreciate your skills.
• HDEK123 (4/5): Not great - Poor experience, possibly unlucky. Bed wasn't made up, no cuts in room. Got moved 2nd room the same. 2nd room seemed liked it was often used. Very dusty, stains on carpets, roof tile moved off ceiling. Bathroom floor hadn't been swept/cleaned in some time. Room was pretty awful.
• maorory (10/5): Gt - Great location,nice staff , everything was ok.Very spacious rooms.Nothing to complain.Will be much better when the restaurant will open
• U217LGmariak (10/5): Great - I really enjoyed my stay.The staff was very friendly and helpful.The room was clean and tidy ,very close to the train station.
• J3815NZbeckyb (4/5): Stay somewhere else if you can - Horrendous - room right on the road opposite a pub. The noise with people right outside the window was terrible - did not feel safe. The room itself was old but ok. The shower had zero pressure and the usb port and plugs did not work. I was here for work and ended up with a dead phone and laptop. I did request a room change which was refused - terrible service
• shawna (10/5): - very nice
• Tour52675046585 (10/5): Great place. - Very friendly staff .clean throughout the whole hotel. The manager girmay was helpful. This is so far one of the best hotels stayed in London. Thank you
• BackPacker8303 (10/5): Wonderful Stay Highly Recommend - Beautiful stay at the Premiere Inn London Hackney. The hotel staff was wonderfully welcoming. Angela’s breakfast and service was top notch from her welcoming smile to her delightful food. Thank you for having us!
• Karen-h-64-lincoln (10/5): Lovely hotel - Highly recommend. Ideally situation, quiet to traffic. Very clean, room lovely. Staff all excellent, we left a bag in restaurant, remembered whelks we left, went back and staff had out behind reception. Thank you whoever did this. All staff prof and helpful.
• T9919SLjanem (2/5): Dishonest - I left my pyjamas under the pillow in my room (yes my stupid mistake) however I went back the following day and housekeeping hadnt found them! Really? That means either they left them under the pillow for the next guest to find (unlikely) or housekeeping took a shine to them and stole them or threw them away, but either way housekeeping definitely found them! I am really disappointed at the lack of honesty displayed by the hotel. Premier inn have gone right down in my estimation and I’ll think twice before booking with them again!
• Resort583235 (2/5): Poor experience. - Bit of a shocker I’m afraid. New chef in the restaurant was clearly under trained. Two meals sent back ahead of mine due to being under cooked or inedible. Final straw for me was overhearing the wrong starter had been made for me. I cancelled my order and went out to eat. Wasted 35 minutes. Only 7 covers in the restaurant so not busy at all. I hope no-one was ill afterwards. Asked for an iron and ironing board. Got the iron. Ironing board was without a cover so I was presented with a towel. Breakfast. Stood waiting to be checked in for 5 mins. No-one about so proceeded to help myself (I’d paid for breakfast). Coffee was dishwater and overtopped the mug when being served. Cooked breakfast was sloppy. For £260 plus for the night, this was a really poor experience.
• Guide63312090522 (2/5): Workmen disruption - Terrible - workmen working drilling, hammering, banging throughout the stay on the floor above & rooms adjoining - got little sleep! Hotel had no other rooms to move us to!
• Funlovinfella (10/5): Faultless! - Big shout out to Christina on reception, all smiles, really friendly at check in, made our day! All the staff are friendly which goes a long way! We had a Premier Plus room which was spotlessly clean and the rainfall shower was the best we’ve ever had, it was a deluge, I’m thinking they’ve got a Detroit Diesel working the pumps! Rooms were quiet and you couldn’t fault the hotel!
• 558xabia (10/5): Nice hotel, great staff - Good, well-run hotel. Banging breakfast served by the very lovely Angela. What a gem! Bathroom door in the room was coming off its hinges, but the bed was comfortable & the location was great.
• 295calumf (8/5): Great food - Best part was the restaurant. I ordered the Mediterranean sea bass. The presentation of the dish was great and visually was mouth watering. The chef Angela mentioned it was her first time cooking the dish (you wouldn’t have known). Everything was cooked to perfection and she dish an amazing job (shout out to her)!
• mariepalmer2022 (10/5): Good weekend stay in Hackney - The Premier Inn is a short walk from the underground station. There are lifts to all floors, checking in is simple. We only had breakfast which was lovely. The room was very clean and the bed comfortable. There was also a section which had tea and coffee making facility in the room.
• Aberdeen_Galavanters (10/5): This hotel is a find ! - Great location, fantastic staff. Parking available at Sainsbury (Kingsland) just behind. Made a fantastic base for our trip, and we will use the hotel again. ALSO, great breakfast in the morning!
• markoram1234 (10/5): Excellent - I’ve stayed at this hotel a lot for work it’s in a great location. But the staff there are really great helpful and professional Neta is always a superstar and very knowledgeable and professional whenever I stay she has excellent customer service skills and always greets with a professional manner
• 372katharinet (10/5): Great staff - Usual Premier Inn experience made special by exceptional staff. Thank you to Angela for going out of her way to make us feel welcome
• Muzaffar (4/5): - Nur die Lage des Hotels war gut, da die Bahnstation Hayes & Harlington innerhalb von10 Minuten fußläufig erreichbar ist. Obwohl ich pro Person zusätzlich für Frühstück bezahlt hatte, gab es de facto kein Frühstück und keine Sitzmöglichkeit. Es wurden nur Äpfel und industriell verpackte Schokocroissants auf einem Tisch gegenüber der Rezeption angeboten neben einem Kaffeeautomaten. Hinzu kommt, dass das Hotel trotz Vorauszahlung mit Kreditkarte bei einem Reiseanbieter darauf bestand, das Zimmer erneut zu bezahlen.

Photos