Premier Inn Newbury Town Centre South A339

Location: Hilton Newbury Centre,Pinchington Lane/Faraday Road,Newbury, Berkshire,Berkshire, Newbury, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Philwestwood (6/5): Robots and vibrating headboards - Nice clean landscaped surrounds - one of the better PI settings I've seen, and a pretty safe location I would say. However I rang 11 times in the 24 hours before my stay to try and request a quiet room and each time 'the Virtual Receptionist' answered and told me I was being put through to (the human) receptionist. However every time the phone then rang for two minutes and then went dead. Where were all the humans? I did eventually get a quiet room but it was adjacent to an extractor unit or generator which vibrated and hummed loudly all evening and most of the night and made the headboard of the bed vibrate at high speed (!). The window couldn't be opened at all but the room didn't get stuffy and there was no outside noise (such as traffic) during my stay. Other guests were pretty considerate (it was Monday night). The reception experience was very impersonal and the impression given was that the guests sort themselves out via touchscreens and do not require human interaction. This experience was cold and impersonal: you need to be greeted by a human and not a computer when you arrive at a hotel.
• 938angusa (2/5): Overcharged - Car parking was unexpected and overcharged me which I could not get back the hotel said they could do nothing about it which was poor
• robertmA1658HC (10/5): Consistent Quality - My friends and I are in a rock band and over the last couple of years have stayed in a lot of premier inns.The quality of the rooms and friendliness of the staff has been consistent all over the country.
• johnrC2758XW (10/5): Special thanks to Jane and Tammy. - Used this hotel on many occasions to meet up with family and always get an excellent service with clean comfy rooms. The staff are always friendly especially Jane and Tammy who always make you welcome and your stay special.
• gordonmL6066AK (10/5): Brilliant stay - Staff very friendly and chatty room nice and clean and very quiet had a great sleep and a great meal it the beefeater next door will be back this time next year
• jonathank7 (8/5): A good stop over... - Having to visit the area at short notice, my wife and I styed at the Premier inn, Newark for a night last week, and all was fine. Staff were friendly and helpful. Our room was a standard one, and none the worse for that, it had all we needed for a short stay...and it was my fault for not asking for an extra pillow. The £5 overnight parking fee was a nuisance, but it's difficult to see how it could be avoided or 'built into' the nightly cost given the car park is shared. The Beefeater next door is handy after a long drive. Premier Inns do what they say on the tin, no more but no less. Recommended.
• 59gregoryo (8/5): Great experience and Premier Inn - Nice experience both at the hotel and beefeater. The staff were cordial and friendly. I would recommend staying at this hotel. The room was clean and shiny as well
• J1108OLtraceyw (10/5): Lovely family break - Lovely place to stay. Spotlessly clean. Super friendly staff who can’t do enough to help you - Tammie, Magda, Charlie, Jane and Manu are a credit to Premier Inn. The breakfast and evening meal was delicious and great value too.
• stuartbM4878BF (8/5): Good hotel, McDonald's next door! - Great welcome from Vicki on Reception. The usual good room and comfortable bed. Only blip was that the two "soft" pillows in the case were in fact hard, like the ones on the bed. Something which is increasingly the case in Premier Inns these days it seems. In fairness, I did not raise this at the time as it was late and I just wanted to sleep.
• L3086YCjoanned (10/5): Great premier inn! - Fast check in with lovely woman at desk. Car park on site with charges. Room was clean and spacious for a family of 4. Quiet rooms no outside noise at night. Breakfast was lovely and service was good. Can’t complain. We use premier inn often and we would use this one again!
• andygL6278HH (10/5): Our trip to Southampton. - We used the hotel as a stop off on the way to Southampton Port. We received a warm welcome and the staff were extremely helpful. Evening meal and breakfast were great and the room very comfy. We will definitely recommend this hotel.
• matthewlP3086RM (8/5): Free the Wi-Fi - You shouldn’t have to pay for the fast WiFi that’s a clear rip off, and also parking should be free apart from that standard premier inn
• karenbU4996TP (10/5): Exceptional place to stay - Highly recommend. Our family had a fabulous overnight stay. Three rooms all at the top end of what you expect from a Premier Inn. We had a delicious and memorable celebratory evening meal with special thanks to the exceptional staff. Breakfast time was well managed, no queuing, everything you expect was available and there was a relaxed atmosphere. Everywhere was very clean. Praise again for the friendly, attentive staff. Secure on sight car park. We wished we were staying longer.
• C5750WDclaireb (10/5): Helpful staff and nice extra touches - The hotel was just as I have come to expect from Premier Inn… clean, comfortable and a reliably good stay. A Halloween welcome pack for our child and an exceptionally helpful and friendly member of staff on reception (Abbey) were really appreciated.
• eileenwP8815NA (10/5): Abby friendly receptionist - Room clean with easy parking. Receptionist Abbey really helpful to my husband who is disabled suggesting we had a ground floor room
• G8685LStracyr (10/5): Happy Memories - Great stay, lovely location, came for the racing. We were treated to bubbles as we arrived. Jane offered us free parking & WiFi & looked after us throughout our stay.
• 975natasha (10/5): Great premier inn - Great room in a nice area! Rooms were clean and staff were very helpful and friendly! Did not hear noise from any other rooms so had a good sleep for both nights!
• Travel47723054325 (10/5): Great stay - We had a great stay at the premier inn for our friend’s wedding! The staff was always available and helpful. The breakfast was very good. There was a taxi service we could easily call from the reception, which was helpful because Uber is not as reliable in Newark.
• hell0000000000 (10/5): Great - Really great hotel. Clean. Free breakfast was great. Easy and hassle free. Really clean everything was pretty standard
• O8454XVjasonh (10/5): Work trip - Very smooth and welcoming check in with Vicky at reception. Even helped me with my bag as I have sciatica at the minute!!!
• 957loisa (10/5): Great location - Great location, lovely staff. Breakfast was cooked fresh which was a lovely touch. Close to a big Tescos Will definitely be returning.
• I8048BEandym (10/5): Overnight stay - Swift check in, very friendly and polite reception staff. Room nice and tidy. Hotel easy to find. Great value for money. Will stay here again if in the area.
• TravelllingGirl (4/5): Understaffed, terrible Service - This premier inn is in a really great location with great routes onto major roads. Ample car parking although can be tight if driving a larger van or small van. Parking charges are currently £3 per night. Booking in is horrendous. There is no front desk. You are expected to use auto check in machines. I have used these with no issues at other premier inns. They had run out of printer paper and failed to sync the keys for all three parties booking in. We pressed the button for assistance but none came. We ended up needing to walk into the restaurant to flag a member of staff. The staff were friendly but clearly too understaffed too actually provide a good service. Rooms were standard for premier inn with a lovely comfy bed. The real problem was the restaurant. Breakfast is standard but the evening meal would get 0 stars. At around 1700 we tried to book a table for 1800. We were told they only allow 8 people per 30 minute slot and that the earliest they could fit us in was 2000. At 1800 we walked past to see only 2 tables in use but were still told to come back at 2000. We arrived at 1950, were shown to a table and and by 2000 orders had been taken. Our food arrived at 2120, and some of it was cold. An hour an twenty minute wait for food is unacceptable. Staff tried their hardest but it is simply too understaffed. We had pre ordered a meal deal, and by 2200 desert still hadn’t arrived and with early starts all round we decided to leave without.
• Departure45077039252 (10/5): Very welcoming and efficient receptionist - Great experience. Clean room lovely staff. We were welcomed and our check in was very smooth. Rooms up to the usual good standard
• 382tammiem (10/5): Fantastic clean and friendly - Excellent hotel lovely grounds clean comfortable rooms breakfast lovely and Jane and Tammie were lovely and friendly evening meal good for the money and lovely friendly staff
• W2221FMrobertg (6/5): Beware of parking - Stoped off here for a meal while visiting Lincoln had difficulty parking as coach taking up a lot of spaces got into reception first thing I did was put my car registration into the screen had meal all was fine But when got back home to Telford had had parking ticket for unauthorised parking £100 so please be aware of were you park Parking ticket says I was parked on premier inn car park
• robbU1179KN (10/5): Highly recommend - Had a great stay over at the Newbury South Premier Inn. It’s out of the way so it’s nice and peaceful. The beds are so comfy and the air conditioning was great. Jane the manager couldn’t have been more polite and helpful. The chef Jess makes a fantastic breakfast. Highly recommend 5*
• jemorgan48 (10/5): Very Nice - This is the third time here and agin excellent service , the room was clean , a slight mix up with a family room but it was probably my fault but the lady on reception managed to sort it quickly and efficiently. All the staff were friendly and helpful a special mention must go to Charley who went the extra mile to make our stay ( 9 family members of all ages ) satisfying and trouble fr
• W6263GNalexj (2/5): 'Good Night Sleep Guaranteed ' - except the fire alarm - One member of staff was very rude to me and my dad on our last morning before check out (15th September), she didn't seem aware of how to deliver good customer service, or even what Premier Inn services offered: she didn't know the breakfast was 'unlimited' and told me I couldn't eat anymore - I pointed out it is unlimited yet she couldn't have cared less, and proceeded to monitor us eating the small plates we had. The night before we were woken up due to a fire alarm at the Premier - at 3am, so of course we didn't have a good night sleep 'guaranteed' or feel our best the next day, I couldn't even go back to sleep after the fire engines left around 4:30am, and we were already preemptively stressing about driving to Oxford...yet when we asked this lady about Premiers 'good night sleep guaranty' policy: which was written in light up words by the reception desk, after I read through the policy beforehand - she was completely dismissive, giving us a baffled/snarky attitude saying it was a fire, and how can we want a refund when it was out of their control, when the reality was the fire alarm was caused by staff negligence, letting a recently operated microwave catch fire and setting the alarm off. She acted so harshly to us despite her knowing full well we were woken by a fire alarm, then made it out like we're asking something ridiculous, leading to my dad storming off and me following before we drove on, we were denied any help, sympathy or options to resolve our issue. So I now have a big problem with Premier's 'good night sleep guaranty' - this was easily the worst night sleep I've ever experienced at a hotel, but we received no recompense even with this very broad policy - we had a terrible night sleep, and only wanted the last night refunded. Either way, had this lady been more understanding or wanted to try help, I'm sure me and dad wouldnt have stormed out feeling dismissed, a little kindness would have gone a long way that day. having worked in retail/hospitality for years, I expect to be treated how I would treat a customer, so without mincing my words this staff member should be fired, she had no respect to us or the hotel she works in - I give props to the other staff knowing this is who they have to work with. Thank you for the first two good night's.
• Z2321LPdh (2/5): VEHICLE THEFT FROM HOTEL CAR PARK!! - Overall Hotel Was Fine, Bedroom Clean, Staff Were Nice However Parking Was NOT SECURE, You pay for overnight secure parking (additional to room cost) - My vehicle was stolen from this car park within 1hr 20mins of parking..Unfortunately the security / carpark barrier was not down as it has apparently been out of action for numerous months……
• NigelinCheshire (4/5): Disappointing - The hotel is typical Premier Inn with Ok rooms and good beds but to be charged almost £250 per night plus parking which the receptionist didn’t even mention, is just a rip off. Breakfast at £10.99 in the adjacent Beefeater was very good as were the cheerful staff at breakfast.
• WorkstreamManager (4/5): Poor customer service and lack of apologies - Previous experience at this Premier Inn was very good but not this time. The room access cards failed three times and no apology was made. Also the staff were very slow in responding when the bell was rung at the reception desk. Really unhappy that we were not able to have a table by the breakfast bar which is a necessity for a person of limited mobility. One excuse was that we turned-up less than half an hour before the breakfast closed, the other that all the tables were taken, when we saw one was vacant throughout our breakfast. Once again no apologies were offered - presumably because the staff members didn't believe it was their fault or they were only obeying orders of management.
• D8036GFpaulm (2/5): Fine for parking - Stopped to try and get something to eat , but was in between times , only to find out I'm now fined 100 quid for try to give them service and my money , rang the desk only to be told there is 12 signs outside and a clock in as you walk in , so for an 11 minute visit it's cost me this , so much for guest relationships, joke
• P5590LWmaried (10/5): Best stay - Always stay here excellent staff especially Tammi happy friendly always accomdating clean great location food is great
• johnsL3987GF (10/5): Great Experience! - The person on reception, Nikki, was really welcoming and very helpful. Plus she was great to deal with. The facilities at the hotel were really good, and great value
• sophiepY4600YM (10/5): Recommend to stay. - Really lovely stay. All the staff are really accommodating. Felt right at home, nice as a solo traveled. Dinner was great and again breakfast was amazing really nice selection.
• mariamL3880ID (10/5): Relax stay - What a lovely stay ! We booked here and everything was so perfect from the moment we checked in until dinner and breakfast service. The room was big and cleaned with everything you need.
• traceylashdown (4/5): Check in is a nightmare! Stay somewhere else - This hotel is a great location for ease to the racecourse. The thing that lets this hotel down is the management, literally no one to be found on arrival, we had to walk in to the restaurant to find a member of staff whom was really friendly. He then went and located a surly looking lady who came out of an office to be incredibly unhelpful, returning quickly back to her office obviously in an attempt to avoid any further conversations with guests! Never been to a premier inn like it, normally the checking in team (even at busy hotels like Gatwick) are really pleasant and accommodating. It’s not the first time we have had a poor check in experience at this hotel. I even attempted to get said woman back out of the office by pressing the help bell which she duly ignored. Such a shame as some of the other staff in this hotel can’t do enough for you, there is clearly a lack of management that allows others to give such poor service.
• Coastersandthrills (10/5): Happy with our stay - Great hotel and location. A standard Premier inn, you get what you expect from a Premier inn. Clean hotel with friendly staff, comfortable beds and a great night's sleep.
• ianandtrinam (8/5): Breakfast - We were walk ins during breakfast, staff were accommodating and friendly. The breakfast itself was good, the hot breakfast was empty, on 1st arrival but it was soon refilled. Main issue for us was the £3 flat rate for parking considering the are promting kids eat for free to bring in the customers and we were only doing the breakfast.

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