Premier Inn Southend-On-Sea - Thorpe Bay

Location: 213 Eastern Esplanade,Southend on Sea,Essex,Essex, Southend on Sea, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• X2776PXfredr (6/5): No wifi , - No wifi, stayed there had to check out early and find another hotel. Shower pump so noisy under staffed kitchen staff so limited menu . The mast next door leaves half the hotel without wifi in your room so have to sit in reception and restaurant which was a massive inconvenience. Worst experience i have had in a premier inn
• 218tarunt (10/5): Fantastic experience on my birthday - It was great experience staying here on my birthday, Great location, budjet friendly hotel and everything is accessible nearby (Tesco,restaurants, Bars etc.), we stayed in Room 406 which was an upgrade to Sea view providing by the lovely staff members, We stayed in different hotels but this hit something different as this room has both Sea view and City view which was a great feeling that someone can enjoy during Sunset time. Thank you once again to all the staff members (specially Housekeeping & Front office) for providing complimentaries on my birthday and special thanks to Sharon who was polite,friendly and professional. I highly recommend this property.
• jimmyd515 (10/5): Happy Guest - Friendly staff, great location and breakfast was spot on 👍 Had a view of the sea, and parking on site.. also site was very clean..
• wendydH1589GU (10/5): Great winter break - The stay at the Premier Inn, Thorpe Bay, was extremely clean and the staff were very professional and very helpful at all times. Value for money was very good and the location was a short taxi ride from all local attractions.
• nikk502 (2/5): Worst dinner EVER!!! - Booked a slot tonight for dinner, arrived, sat down and ordered drinks and food. I had the tomato and garlic linguine with a chicken breast and a pizzaette on the side. After an hour watching numerous customers that arrived after us have their starters, mains and desserts I asked when I might be expecting my simple dish. The answer was that the chef had been really busy and was about to lose it?!? I looked around at the other twelve guests and wondered who’d ordered something to make the chef so? Our dinners finally came but unfortunately they were someone elses and we’re whisked away from under our knifes and forks ( I’d have eaten anything at this point!) with many apologies. After another wait my dinner was finally placed in front of me, it was a shame it was stone cold!!!! I told the staff and it was whisked away from me. So near yet so far away!!! After a blast in the microwave it came back as a solid ball of pasta with a very dry piece of chicken, which was slightly burnt somehow, on top . What a culinary delight!!! And it only cost me twenty pounds!!! I felt sorry for the staff for being held ransom by such an inept cook!!!
• 700verityb (10/5): Great for the price - Super friendly staff. Received a warm welcome upon arrival, room was spotless, powerful shower and plenty of hot water, good hairdryer, no late night noise so had a restful nights sleep. Only minor was that parking was £8 and it would have been handy to have a usb socket by the bed. But for £60 odd can’t ask for more.
• DanSC74 (10/5): One of the Best Premier Inns in the Country! - I stay in a lot of Premier Inns and I always stay in the Thorpe Bay hotel when in Southend. The staff are very welcoming and friendly. The rooms clean, comfortable, and seldom with any problems. There are a few good cafes and restaurants nearby (for breakfast, Italian and Cantonese food) and the on site Toby Carvery, which I also like. The hotel is a bit older than many Premier Inns, but well maintained nevertheless. Would definitely recommend to anyone.
• 455mats (4/5): Nice view but tired hotel - Great to be able to secure a sea view but the hotel is very tired and expensive for what it was. Parking was expensive, food expensive and the room expensive. Would describe as poor value for money. Rooms are tired and falling apart, the paintings kept falling off the walls. Food was plated up horribly and looked like something you’d serve to a toddler. The one dinner we had was £60 for two rather small and very unappealing plates of food, a couple of drinks and desserts we couldn’t finish because they were ghastly. Staff were friendly enough but incredibly incompetent, the waiting staff in the restaurant had no clue and got our orders wrong 2 or 3 times before we got what we originally asked for. Very disappointing. Hotel in dire need of a refurb and some staff training/recruitment.
• H1495IWdianaf (10/5): STAFF - amazing experience , lovely staff and the food was lovely . Mimi is so hard working and needs recognition .will return happilly
• rowanc607 (2/5): Avoid - Tired and dirty - The restaurant unavailable and zero welcome. Pay for parking. Room cold and generally feel of take the money and shove them in
• sharoncM1947RI (4/5): Shower not working. Staff member couldn't have cared less. - Lovely welcoming staff in the bar. Room clean and tidy. Bathroom nice and fresh. Shower not working. Too tired to report it in the evening. So had a sort of bath but I really wanted to wash my hair. Reported it in the morning when I went to breakfast. Guy behind the bar went to "fix" it no eye contact and very mumbled apology. Went up to shower. Still not work. This time water poured out between the pipe and the rain head. So I tried to use the hand held shower part to wash my hair over the bath. But this drizzled and then stopped completely. Glad I hadn't yet got shampoo on. Water stopped completely no matter which way I turned the tap. Just what I didn't need. Stressful time visiting relative in end of life care at the local hospital... Now trying to find somewhere else to stay to night. When reported back to the mumbling staff member he just typed and didn't say anything. After a few mins I said what are you actually doing. Writing a report he said. He handed me a scappy but of paper with a customer service number. He didn't have anythjng to add and didn't want to apologise. I think he must have been covering usual front of house staff. Didn't look or act like he wanted to be there.
• eddiecM5615QV (10/5): Great stay , thanks Melissa 😊 - Very accessible budget hotel with guest parking, room was clean, quiet and comfortable. The lady on reception, Melissa was so lovely, polite and helpful Premier Inn should be proud to have her as an employee. I would highly recommend staying here .no breakfast but there is a Toby carvery about 10 yards away which does unlimited breakfast for £7.99 .
• NigelHurley (10/5): Great - Very quite clean room. Spacious . The receptionist was delightful . Her name is Melissa . Very nice . I asked for biscuits but she apologised that the vending machine only sold confectionery. Then she gave me box of shortbread biscuits ! She wouldn’t accept payment either. A breath of fresh air !
• K1206ASguym (8/5): Has a good time - The lady at the front was super lovely made me feel at home all the services were great, slight smell in our room but other than that everything was really good
• T3222PMfredw (6/5): Disappointed - The outside of the building looks unkept inside ok, No wifi or TV working, blue badge parking not available due to none blue badge cars parked in disabled parking
• 102luizap (10/5): Great money value, nice area, - Great staff, great experience, very helpful, the receptionist was more than helpful with my situation, the room are very clean and friendly staff
• 594toni (10/5): Again another lovely stay! - Often stay here, great setting and lovely staff! Very clean room and we are always chuffed with our stays!!! Have more booked!
• D2577NDcameronr (2/5): No receptionist - Have rang the reception 14 times and still no answer I don’t understand how someone can’t answer the phone and it being a Sunday night it’s a joke
• GlobeTrotting794290 (10/5): Wonderful Team at South Mimms! - We have been coming to South Mimms every month for several years with our families. We actually go out for missionary work on the universal basis of humanity. We typically occupy 10-15 rooms each time, and your team have got to know us by our names now! They know who to expect every month. Wonderful service with a friendly smile!
• NileshV58 (10/5): Relaxing and warm! - Hina is always warm when we arrive, we are always here every month and feel like home!! Service with a smile and we have ben coming for over a year now!
• bridgetcL5260UM (10/5): This hotel is literally run by angels <3 - I was there for two nights to escape a domestic violence situation and the hotel staff literally saved my life. My ex-partner had smashed up my phone so they let me use the phone all day both days to communicate with police, shelters, and my parents in Canada. Breakfast and dinner were also delicious.
• hazellA2504PZ (10/5): Very nice and staff very friendly cleared tables quickly - South Mimms London good Good atmosphere Room very clean bed comfy Good value for money No noise Good amenities Staff service exceptional all very clean. Clears away crockery quickly and efficiently will recommend
• adaochinket (8/5): Honest review - It was nice, although my last years experience was better in terms of variety of food. The bathroom noise is quite loud when the light is on. The staff are very friendly.
• T8386LUrosad (10/5): We were welcomed by lovely staff, who throughout our 4 days, did over and beyond for our big party. We're very greatful. - Mimms London, convenient for us. Atmosphere was friendly Room was clean, beds were comfortable Great staff service! Great value for money No noice, I had peaceful sleep Plenty of amenities
• V1360KGjoannas (10/5): Great place to stay,close to motorway - Rooms very clean , great staff,would stay again, food is great, anyone is very helpful,could do with free parking.....
• H2512DPmanuelas (10/5): Lovely hotel - Nice and clean room , delicious breakfast and amazing staff. Happy to help with extra pillows and towels. We always love to come back
• sarahwE1320KN (6/5): Conveniently located hotel, poor restaurant experience - Convenient hotel, close to the motorway. A little dated from the outside, but the rooms are okay. Loved the towel arrangement by Leona and Mimi on the bed on arrival. Felt momentarily like being on holiday. The restaurant service in the evening was incredibly slow, given that they were almost empty.
• gemmab824 (10/5): Lovely place - We stayed for a work trip last night (Thursday) and we had a lovely lady in reception who was super friendly and helpful. Then this morning we had another lady on checkout. She was blonde but I didn’t catch her name. She was lively and her kindness and friendliness really set me up for a good day. People don’t realise how such a small gesture can affect someone’s day in such a big way. Thank you for your kindness whilst we stayed with you.
• davidcV4715QL (10/5): Great service - Freddie was amazing and very helpful!. The was decent. They did show the football which was a nice way to fill an evening.
• melissacR9143LR (10/5): Lovely Hotel - Good location, bit further away from amenities but nice and quiet. Clean room, Great staff, friendly atmosphere. Shame theres no breakfast but the bigger Premier inn down the road served us food so that was good.
• 936aymank (10/5): Great customer service - Freddy was very helpful at reception. I really appreciate his help! 10/10 service. I definitely will be coming back to this premier inn !
• 803adrianl (8/5): Lovely seafront position - Nice position overlooking the sea. The hotel is starting to look like it needs painting in bedrooms ect. Friendly staff but reception not covered so incoming phone calls not answered
• mac673 (6/5): Sea View Room - Stopped here on a Saturday night while attending a concert in the area with an early check in, a fairly standard facility, we did book a sea view room, although not really a major feature and there was some road noise. Some distance from the town centre and pay for parking on depature. The staff were all polite and friendly enough when we spoke with them.
• Dunwill (10/5): Family memorial - My family and I were blown away with the exceptional service with received at the Premier Inn Southend on Sea Eastern Esplanade. The staff from reception to bar and restaurant could not have been more amazing and charming. The rooms were so clean and comfortable. Thank you all for the amazing service you are all role models and we look forward to returning next year.
• 889chrisj (8/5): Visiting family near by - The Hotel location was excellent. The outside was a little tired. There are no electric car charging bays. The staff were very friendly and welcoming. The hotel smelt a little musty, and unfortunately the windows were non opening to get fresh ventilation so the air con was on all time. Breakfast was excellent 👌
• Adventurer30994 (6/5): Disappointing visit to our regular Premier Inn - Noise in bathroom when light was on. Missed discount code for parking as sign was away from machine. Why not have sign on machine as well as where it is now ?
• 955hemantm (10/5): Amazing Views - Just want to thank Mia for her amazing professionalism. The room was amazing. She went out her way to make my stay comfortable and enjoyable. Thank you again.
• darrenc926 (10/5): Great service - Lovely staff, really friendly and attentive. Emma was really helpful and friendly. Good local people proud of their local area
• Jet39745203841 (6/5): Disappointing atmosphere - Very handy location but so unwelcoming if you are meeting friends . Wanted family to meet us for a drink to celebrate my birthday as we were walking up to see the fireworks and was told it depended how busy and as long as they weren't eating . They weren't eating but the whole place was so lacking in atmosphere we went elswhere to get together . We only came here as another hotel had maintenance going on but we had been here the year before so i guess we should have known better! Last year we ended up walking up to the pub up the road instead
• T419LUpeterd (8/5): Perfect for one night stay - The hotel was clean and tidy and perfect for a one night stay. The only issue encountered was the lack of an electrical point in the bath for a toothbrush charger. However this was easily remedied by reception who supplied us with a adaptor plug.
• moiraw238 (10/5): Great atmosphere and 5 star staff - Very short staffed but the staff there were amazing, working so hard to make sure all the guests had what they needed. Gave great information and directions around town. Made our stay memorable
• Alan (10/5): - We had a wonderful stay. It was a lovely quiet hotel with access to a lovely pub/carvery next door. Beach access excellent parking. The staff were great. Thankyou for a lovely stay.
• A9820KKluked (4/5): Southend disappointment - 5 rooms booked and meals payed. On arrival there was nobody to check us in (I think she was behind the bar and need more staff) room was dated and curtain pole was hanging off. We booked the evening meal / breakfast combo which was a waste of money, they had run out of certain items on the menu and the food we were served was bland and cold. The night stay was good bed comfy and shower okay, as for the breakfast this was the worst, hash browns tasted off and the bacon was rock hard. Really disappointed as we work on the road and use many hotels from premier inn unfortunately this has put us off the brand and will be looking elsewhere for stop overs.
• Georgianaspeaksonyou (2/5): Very bad experience - Was freezing cold and noisy because of air conditioning on Told them and tried to claim back under the good night sleep guarantee and were told couldn't as hadn't told them but we had twice Never going back
• k7cats (8/5): Nice Premier Inn - A nice Premier Inn. We paid over £100 per night for a family room. It was clean, spacious and the shower was good and the Premier Inn is handy for everything. The parking is £8 which seems to be common with all Premier Inns now. We didn't book breakfast but paid on the Saturday about £20 for 2 adults and the kids eat free. It was awful. The staff were miserable, the hot buffet was slightly warm, the fresh fruit salad wasn't fresh, the yoghurt selection was fine if you liked strawberry, the bread for toast ran out, the milk ran out, the pastries ran out and then 2 muffins appeared, they went fast. The tables were sticky. We used the restaurant in May and it was awful we thought it might have improved but it hadn't. Don't eat there. Lots of other places in Southend, go to any of them
• M2395QVcarolined (6/5): Average but not what we are used to. - I have stayed at this hotel several times but sadly this time our visit fell far short of the standard we have come to expect. There was only one person on reception who, whilst doing her best to help the customer checking in, was left to deal with rooms not ready for customers, and rooms which hadn't' been cleaned properly single handed. Having finally checked in, we went up to our room to find that it was a double, rather than the twin room we had booked and confirmed on check in that it was indeed a twin. After another wait at reception we were moved to a twin room, with the receptionist explaining that the first room was always configured as a twin and she didn't understand why this wasn't the case for us. After this everything was ok, until I got home and realised that I had left a jacket on the hanging rail in the room. I have now spent 4 days calling the hotel at various times of the day, avoiding check in and check out times, but even at 9pm and 9.45pm my calls are never answered. I have also emailed the hotel via the email address in my booking confirmation email but these have also gone unanswered. I finally received a response from the main Premier Inn facebook page via Messenger this morning, advising me that they had also emailed the hotel, but I have still not received any response from them. This has been an extremely frustrating outcome after a good weekend in Southend as it should not be this difficult to contact the hotel directly, and it has left me wondering whether we should book with them again if this is the level of service they now provide, whilst staying at the hotel and after the stay too.
• 711maxines (2/5): Awful - massively gone down hill. - Awful stay. Blood on bed sheets, broken toilet seat, shower broken, breakfast was non existent - no clean cups or bowls, no cornflakes, no pastries, no yoghurts, dirty floor, have to constantly keep repeatedly asking staff for cup or cereal! Seemed very short staff. Very poor quality and service. Reception staff were lovely though and bar staff in the evening. Food in the evening was very poor though - many items on menu not available and portions were like a kids meal. Dirty used tissues on the carpet in the lift lobby for over 2 days. Just grim. Only plus were the staff on reception and bar, carpark at £8 a day and aircon worked well in room. Will not stay here again which is a shame as it was our go to when visiting family.
• Wanderer22005361602 (10/5): Nice Seafront Experience - Been to lots of premier inns and room on 2nd floor one of the largest I've had. Clean with sea view (when the tides in ) Bright and airy restaurant, good location on the seafront. Parking expensive at £8 per night but can go in and out multipe times. Would use again
• 118perryf (6/5): Good sleep but a bad car park experience. - A typical Premier Inn, slept ok and the food in the bar was ok. We had an issue with the car park where our VW van was broken into but I also think this is typical at a Premier Inn, even though the car park has CCTV and is "patrolled" there was no way to make us aware of the incident until we found it ourselves when we left.
• Knowall3 (4/5): Dirty and shabby, very dissatisfied - Staff very nice and welcoming, hotel is shabby and in need of updating. Black mould on windows and in shower, bathroom skirting grubby. Shabby carpets. No air conditioning just a fan and you can only open the windows a couple of inches, no good in the summer. Overall needs a complete refurbishment both rooms and communal areas. I have a booking in a different area Premier Inn and are seriously considering cancelling my reservation. Nothing like the quality of hotel portrayed on TV. Extremely disappointed.
• anitaaD7541ZV (8/5): Premier Inn Southend Thorpe Bay - a great budget option - Great: - spacious, clean bedroom with fan provided - very comfortable beds - free car parking with plenty of spaces - really nice staff - as much tea and coffee as you want - bus stop outside the hotel - 30 minute walk from city centre - nice and quiet - Thorpe Bay beach just outside your door! - Toby Carvery right next door - they also do breakfast - corner shop about 10 minutes walk away - park with kids playground 10 minutes walk away Could be better: - lack of air-con - room was hot even with the fan going - no mini fridge - vending machine only had v limited options - no bottled water or water fountain Overall, we had a good stay!
• dannybZ4694EG (10/5): Another fine day at Thorpe Bay - Once again a lovely stay at the Thorpe Bay Premier Inn. The staff are always helpful and friendly. Just a very short walk (across the road) from the estuary. Parking is brill no issues Room was very comfortable. Always recommend. Danny
• 712leighaw (4/5): Not worth it/ dirty - The hotel is run down. Room was dirty with fluff and bits of paper on the floor, not good with a baby crawling around. Holes in the travel cot No air-con so a fan was left (30 degree heat) but the fan was caked in dust and grime that I had to take it apart before using to wash it
• Shellc75 (10/5): Fantastic stay at Premier Inn Thorpe Bay - Fantastic Hotel, great value for money. The team at Thorpe Bay Premier Inn are extremely welcoming and helpful, especially Chris, Paulo and Justine. I would highly recommend staying at this Premier Inn. The room was clean, the bed really comfortable and parking was available. Next door is a Toby Restaurant where we had breakfast, lunch or dinner some days.
• J1286ZYsusanf (10/5): Would happily start here again - Clean rooms, great friendly staff. Great location, across the road from the beach and next to Toby Carvery. Best of all, opening windows, no air conditioning and with a fan if needed. Bonus of free parking on site. Would happily start here again.
• J3448YHmikej (10/5): Great value hotel in Southend - Great value. Clean and tidy room with a comfortable bed. Pub next door. Perfect. Was bale to buy drinks in the pub and drink them in the hotel room whilst watching the FA Cup. Additionally right by the sea and plenty of outdoor seating outside by the pub to enjoy the sun.
• B5030NWmichaelf (2/5): a rip iff - I expect much better for what I paid. it may be a last minute booking but I am not happy with the rip off cost. exterior paintwork was pealing. I feel sorry for the lovely lady at the check-in that has to justify the state of the place. ,,........,....
• 594toni (10/5): Another lovely break - We often stay here & are always happy. Lovely staff, lovely room really can't fault a thing! Have more bookings booked and looking forward to our trips! We were very fortunate as sun was shining too!! It has lovely dining options next door and great location too!
• sandracul (8/5): Very clean and comfortable, good location - Very good value. Free car parking is a definite bonus. The building itself is a bit tired and although the rooms could do with a lick of paint etc, I have to say it was spotlessly clean and very comfortable. We would be happy to stay here again. No breakfast available but there is a Toby Carvery next door which do a good breakfast if this is an issue for you.
• Voyage54551783407 (8/5): Lovely central hotel - Warm comfortable room, toby carvery next door for food if required. On seafront. Free parking . Everything you expect for a decent stay - comfy mattress, excellent shower pressure, can't fault it really . Felt safe and comfortable all weekend

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