Premier Inn Birmingham Hall Green

Location: Stratford Road,Hall Green,Birmingham,West Midlands, Birmingham, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• L5550QRgaryb (4/5): 2 Star Premier Inn Hotel - Avoid room 100 unless you would like an early morning wakeup from the kitchen extractor fans and kitchen noise. The hotel receptionist advised that the dining/rest area could not be used to wait for my check in (I was 30 mins early), so had to wait in my car!! Plenty of parking shared with the pub next door. Ok for an overnight stay but not any longer. Not great value for money. Consider other hotels before booking.
• roberthN4245JO (10/5): Wonderful Stay at Premier Inn Birmingham South – Exceptional Service from Diana - Though this review is a bit belated, I wanted to share our fantastic experience at the Premier Inn Birmingham South from April 2025. The highlight of our visit was the amazing service from Diana during breakfast. She was incredibly attentive, friendly, and made us feel right at home. On top of that, she went above and beyond by gifting my daughter some beautifully knitted bags from her friend, which was such a thoughtful touch. Even though some time has passed, we still remember the wonderful experience and highly recommend this location.
• danieldJ7556WS (10/5): The best - Tracy,Julie and Dianne was so so lovely looked after us on our trip really really would comeback just for them xxxxxxxxxxxxxxxx
• Lucy2525 (8/5): Cosy and very friendly hotel - A nice hotel to stay at. The beds are comfortable and ensure you get a good night's sleep. The cooked breakfast is made to order and is of good quality. You pay extra for the breakfast but it is worth it.
• X5490QPrichardc (10/5): An enjoyable stay during Motorcycle Live weekend. - The room was spotless and well finished. The bed was comfortable and shower facilities good. The unlimited breakfast is a must. Really good value for money.
• chrismZ9161IM (10/5): Enjoyable stay in Rubery - Emma friendly and very helpful at breakfast today. Service was excellent. All staff were great all weekend. Helped make our stay very enjoyable. Thank you
• Journey22718687946 (10/5): 5stars!! - Quick and easy check in. Very clean room, lovely shower. Quiet at night, beds super comfortable. Plenty of breakfast options, all delicious. Staff were lovely, great with the children. Would definately recommend to families.
• Z1153PTmatty (10/5): Excellent family stay! 🤩 - 5 out of 5 as usual for this place! I’m a regular visitor to this hotel and Mia always makes sure we have a warm welcome! A+++++++
• Samantha Lucy (10/5): - Room was specious with all basic amenities. Staff was courteous.
• LouiseG2316 (10/5): Brilliant stay - Stayed at this particular premier inn a few times , staff are always so friendly and helpful.Rooms are immaculately clean and comfortable.The breakfast is really good and the service is great . Never been to a hotel with such fantastic staff.
• robertdX6776FE (10/5): Business trip - Absolutely brilliant Mia was so helpful and outstanding service I would definitely stay here again. The hotel was in a good location and it was also very clean
• 398nealeg (10/5): Business - my experience at Blackburn South is always made a wonderful stay because of Mia on reception always very helpful and can't do enough to help no matter what I would be lost without Mia absolutely amazing young lady and is a credit to this site
• RichRose50 (10/5): Football away day - Great hotel ideal for the football. Clean, tidy, friendly staff. Bedroom modern with a reasonable shower. Shame the bar shuts at 10pm even for residents seems very early for a Friday evening.
• yewandec2018 (10/5): Excellent value and comfort! - Premier Inn truly delivers on its promise of great comfort at budget-friendly prices. I’ve stayed at a few of their locations, and I’m always impressed by how clean, calm, and well-organised everything is. The rooms are spacious, the beds are incredibly comfortable, and the staff are consistently polite and helpful. What I appreciate most is that even at such affordable rates, Premier Inn never compromises on quality — you still get a peaceful night’s rest, modern facilities, and an overall professional experience. It’s a perfect choice for travellers looking for affordable accommodation without sacrificing comfort or safety. Highly recommended for anyone who values both quality and great value for money!
• Ruth (10/5): - room clean and comfortable.
• 890LouiseS (10/5): The best welcome and check in that I've ever had! - Great hotel on so many points: - location is off road, quiet and has a large car park. - the check in from Steven was the best I've ever had, including some much more expensive hotels. Really friendly, booked us in for breakfast, talked through dinner options, including local restaurants nearby. - rooms clean. - breakfast is ordered, rather than buffet - so even fresher but still the delight of unlimited breakfast that you expect from Premier Inn. Great value rooms and would definitely stay here again when in the area.
• Odyssey46613617551 (4/5): Not a good premier inn - The room was clean but was tired and needed decoration and improvements. The ‘FREE’ WiFi was virtually unusable and in this day and age you shouldn’t have to pay extra for what has become a necessity. The restaurant was basic and the food also was basic.
• U6818JVmarcc (8/5): Premier Inn Rubery. Fantastic service - Stayed here before going to Cadbury World as it’s only 15 mins away. Room clean, hotel quiet and has free car park with cctv. Pub next door for breakfast. Not lots of choice but what was there was fresh. Emma served us, what a lovely lady, passionate, welcoming and gave a real personal touch to my 5yr old. Working above and beyond what’s expected which was lovely to see. Thanks
• Escape08418362418 (10/5): Excellent Service. - Really lovely customer service especially from Emma who was very kind with the children, keeping them entertained and ensuring a quiet and enjoyable breakfast!
• mattaW6664HW (10/5): 5 stars - Lovely place to stay, very clean and comfortable. Special mention to Lady Di and Tracy at breakfast. All in all a lovely stay
• F5787YRcatheriner (10/5): 5 Star Service & Facilities for a budget price - win win :-) - On arrival you need to go through the Toby Carvery car park to get round to the Premier Inn entrance - check it out on Google Maps before you arrive there in the dark! Plenty of parking once you realise you can park in front of Toby carvery too. The staff at the Premier Inn could not have been more helpful and cheerful. All have worked there for years which says a lot about how the place is run. Steve met us on arrival, Diane and Marie helped us with breakfast service and all were brilliant. The rooms had all been refurbished - lovely with great showers (walk-in). Love the bathrooms now. Room warm (easy to channge heating) with good blackout curtains. Beds both kingsize & single (sofa) were super comfy. Breakfast was buffet style for continental and cooked to order for hot food - which arrived super hot - such a treat - am so used to everything buffet style and only luke warm elsewhere. Cannot recommend this Premier Inn highly enough and will definitely stay there again if I'm in the area.
• rachelmW3616EV (10/5): great sleep lovely staff - thankyou Emma in restaurant and ? Ryan on night shift for a lovely stay usual high standards of room and perfectly cooked breakfast and friendly team made for a lovely stay thankyou - we will be back! the mccanns
• 500maheshk (10/5): Great stay and nice people around to support - Great and calm stay at this hotel which is located in a very quite place away from city. So many amenities nearby including a cinema. Yummy unlimited breakfast as always and great service from Emme she is lovely and take care of everyone.
• 710mrsr (8/5): Thank you - Abu appeared like a magical genie after ringing the bell at reception and all my wishes came true. The food was lovely and the room was nice and clean. The staff at the restaurant was equally nice.
• waynecL6479MU (10/5): Great pit stop for Cadbury World. - Very friendly hotel staff great especially Staycer. Great brekkie nothing too much trouble for the lovely team. Dinner nice with lots of choice. Only negative service slow as not enough staff especially on Sunday. Reception staff fab and very helpful
• paulnH3545CO (10/5): Lovely welcome - Thankyou Staycey for our breakfast, a warm attentive start to our day and we all left with a smile on our face. Well done you.
• gemmacU4547PW (10/5): Thank You!!! - We had the most wonderful breakfast this morning. The team are accommodating, kind and the food was perfect. Thank you to Maria and Di for looking after us and to Millie! We will be back xxx
• Q547AVdonj (10/5): Nice two night stay to visit local attractions - We had a great stay at the Premier Inn Rubery. The room was spacious and comfortable — plenty of room for our family of four, which made a big difference after a long day. Although the room didn’t have air conditioning, we knew this when booking, and fans were provided which helped keep things comfortable. Breakfast was lovely and well-organised. A special mention goes to Emma, who was a fantastic host — friendly, attentive, and made sure everything ran smoothly. Her cheerful attitude really started our morning off on the right foot! Overall, a great stay with excellent service. We’d happily stay here again.
• juliecK4479VB (10/5): Excellent Customer Service lovely stay. - Excellent value.Although this hotel is surrounded by amenities (eg Large Supermarket, Multiplex Cinema and Tenpin bowling) it is surprisingly quiet. The customer service is excellent especially Becky,Stacey and Jessica ( chef) in the mornings and Deva in the evening. They went above and beyond to make sure our stay very enjoyable. We would definitely come back again.
• funandjames (10/5): Lovely family stay in a friendly, welcoming hotel - A lovely stay at the hotel on our travels. Emma was an absolute star at breakfast with managing my son's allergy needs and the reception staff on check in helped the kids smile after a long journey. One to visit again!
• Dudeless (4/5): Stay Here (if no other option, or skint) - Average (and that’s being kind). Our ‘premier room’ was tiny. It felt old too. The TV, control, air on, furniture had all seen better days. The breakfast was ok, but that’s about it - not worth £11. That said, the very busy sole server was very friendly, professional and polite.
• NathanMartin1979 (10/5): Absolute Perfection. The team are Ambassadors for the brand! - This is the second time i have stayed at this hotel for a business trip and i cannot recommend it enough. Clean, tidy, but what sets this Premier Inn apart from the others is the team. Special thanks to Steve who looked after me in the evening and was always available to ask questions, etc. Breakfast was made especially pleasant once again by 'Lady Di' (Diana) who greets everyone so warmly and made time for a chat. Fast, efficient service. Superb! And finally, the chef, who i believe is Tracy. Breakfast was just incredible. Hot and you can have as much as you want. The scrambled eggs were a particular stand out! I genuinely look forward to visiting this hotel for work now, and cannot wait to see the team again. Genuine stars and ambassadors for the Premier Inn brand. Give them a well deserved pay rise. Thank you all. Superstars!
• caryhaworth (10/5): Business Trip. - I was in town on a business trip and had a long, busy night. Fortunately, I was assisted by a wonderful staff member named Mia, who was incredibly helpful with any issues or concerns I had. She was very welcoming and made the experience smooth and pleasant. Overall, a great stay with no complaints.
• animate (10/5): Best Premier Inn experience - Best Premier Inn I’ve stayed in. Clean, very quiet, usual comfortable bed, amazing waterfall shower and the breakfast is cooked fresh to order rather than laid out on hot plates. Staff are friendly too.
• 529gemmak (10/5): Amazing Premier Inn Stay - It was in a good location not far from The Bullring. There was plenty of car parking which is free by entering your car registration details into the car parking app on reception desk. The reception area was clean and welcoming. The receptionist was friendly and welcoming. I stayed in Premier Inn Plus room and the room was WOWing. The room had been refurbished and loved the layout, desk and two chairs so much better. The bed was its usual Premier Inn comfortable standards and I slept very well. Wireless charging on one of the bedsides was a great addition with USB charging points both sides of the bed. The upgraded WiFi was included in the rate which made a huge difference and definitely a bonus. Excellent value for money and I would choose a Premier Inn Plus every time.
• Sightsee12202398402 (10/5): Staying whilst awaiting accommodation - The staff are the best I’ve ever experienced above and beyond what is expected of them ready and willing to assist in any situation quick to respond to emergency bell ready and willing to help and most of all happy and friendly home from home
• timrF7435DQ (8/5): Reliable option - Regular visitor when a good deal comes up and we got this at a good price. Pleasant room a little bigger than most of its class, nice shower and good drinkj making facilities along with a large TV. We had a ground floor near the entrance so no lugging baggage upstair, the only let down was I struggled to get the internet and could not workout how to change my settings. Best part is always the nice guy on Reception who we see most times who cannot do enough for you.
• Sightseer774432 (4/5): Worst Breakfast Ever - The breakfast was terrible. First day I had a full english. The bacon and the poached eggs were ok but the mushrooms were swimming in fat. The black pudding and hash browns were awful as well... fat literally squirted out of the black pudding when i put my fork in in. Second day i just had poached eggs and bacon. this time the plate was flooded with water from the poached eggs which the bacon was swimming in. I put my toast on the plate and it went soggy... probably the worst breakfast i have ever had.... i can't believe i paid 10.99 for that.
• andyandcez (10/5): great premier inn , awesome staff! - What you expect from a premier inn, mostly all the same layout and rooms. Here the staff are amazing, helpful and friendly. Stay here a lot and always spot on. Thanks to all the team for making us welcome.
• owenpT6395SS (10/5): Amazing Hotel & Staff - I stayed at this hotel for just under a week as part of a large group, and overall the experience was excellent. The staff were consistently welcoming and helpful, and the rooms were clean, comfortable, and well looked after, which made our stay really enjoyable. I want to give a special mention to Holly and Becky, who were outstanding throughout our visit. Looking after a group our size can’t have been easy, but they went above and beyond to make sure everything ran smoothly. Holly was always positive and approachable, checking in with us regularly to make sure we had what we needed. Becky was equally brilliant, calm, friendly, and really supportive, which made a big difference to how smoothly things went. Both of them made us feel valued as guests, and their effort and professionalism definitely stood out. The restaurant was another highlight of the stay. The food was consistently excellent—well presented, full of flavour, and served promptly, even with a group as large as ours. It was clear that both the kitchen and the waiting staff were well organised, which we all really appreciated. Overall, I couldn’t have asked for a better experience. The hotel itself was great, but the service, especially from Holly and Becky, made it something I’ll definitely remember and recommend.
• Z4093QFbeny (10/5): MIA IS A ABSOLUTE ASSETT TO THE COMPANY - MIA HAS BEEN INCREDIBLE , we have been staying here a few weeks through work and the staff have been so helpful during this time , mia especially nothing has been to much trouble and is a pure asset to the company
• ceanda (8/5): Great night's stay - fab night's sleep - Judging by some of the previous Tripadvisor reviews on here, we were not expecting good things. However, when we arrived we were really surprised as everywhere was thoroughly clean with no dodgy smells as previously described! Mia on reception duty had a lovely smile and was really welcoming to greet us. We had a minor issue at check-in but Mia swiftly dealt with this to our satisfaction. We had booked 2 accessible rooms one of which had the Premier Inn's usual modern decor but the other was extremely old and dated, dimly lit and a bit oppressive. All of the rooms should be decorated with the same design brief, regardless of size/shape. We have to say though that the rooms were spotlessly clean and we had the best night's sleep in both rooms. 10/10 We had our evening meal and breakfast in the Brewers Fayre restaurant located above the hotel (you can walk through the hotel into the restaurant without going outside). The previous reviews we'd read about here too weren't good either but again we found the restaurant to be clean, staff were attentive and the quality of the food was good. Couldn't fault it.
• simmy66 (10/5): Fantastic - Great service live Steve always friendly and rooms clean and it was great to see a new room so bubbles, breakfast was amazing to so worth booking that n your stay we will be back soon as always
• benbJ3675EV (6/5): Comfortable enough for sleeping. - No signage from main road to car park entrance down a dark lane. By the time you see the hotel from the road, you have missed the entrance. Having booked a twin room and a double room, we were told on arrival that all our rooms were doubles. However on investigation it turned out that both our rooms contained a double bed and a single bed (which the check in clerk was not aware of), so that sufficed for our purposes. In the bathroom the swivel plug in the sink showed, when in the open position, an unpleasant mass of old hair in the pipe going down to the u-bend. Otherwise the cleaning was good. The wi-fi was not good enough to listen to the radio via BBC Sounds. The room was quiet and a comfortable temperature and the bed was fine for sleeping.
• 927amiees (10/5): Best premier inn I’ve stayed at!! - Having stayed at numerous premier inn hotels this is by far the best one I’ve been to! Lady Di was incredibly warm and welcoming, going above and beyond to ensure our needs were met and we were comfortable! Very funny too!! The food was superb! Massive compliments to the chef. It was the best cooked breakfast I have ever had at a premier inn. If I could get a rating of 10 I would!!
• Marina279 (10/5): Premier Inn, Hall Green, Birmingham - My house was being rewired and the company of 6 workmen do it in 2 days. They advise you to stay at a hotel overnight. I chose the Premier Inn, Hall Green Birmingham. It was superb, the room Premier Plus was excellent. I was checked in by a very friendly, kind and patient man. I'd prebooked breakfast the following morning in the small restaurant opposite reception. The full English was superb, extremely tasty and a large choice. A coffee machine with a choice of various coffees or hot water for tea. My waitress was very friendly and helpful too. I can thoroughly recommend this Premier Inn with extremely friendly staffand free parking is a bonus!
• adamvernon2703 (10/5): Absolutely fantastic staff. - This is one of the most important and meaningful reviews I will do. My mother is in a nearby hospital for several weeks and it was more convenient for me to stay local and book into Premier Inn Birmingham South Rubery. It's been a very stressful time and the staff at the hotel have been absolutely fantastic with me. They have made sure I could re-book extra nights at short notice and keep my same room. They have been above and beyond welcoming in the bar / restaurant in the evenings and always have been so friendly and accommodating. I cannot begin to describe how much the team at the Premier Inn at Birmingham South Rubery have made such a big difference to help in what has been a very stressful time personally. I've become on first name terms with most of the staff there and I take this opportunity to say a big thankyou to you all. The hotel is clean, tidy and well presented. It doesn't have air-con but that is highlighted on the website before you book and a fan is provided in the room. Plenty of car parking available and other amenities nearby such as cinema, bingo, casino, other eating establishments etc'. Also a big supermarket in easy walking distance. Well located hotel with easy bus links to Central Birmingham, Northfield, Selly Oak, Bromsgrove, Solihull etc'. Good choice of drinks at the bar at reasonable prices. Food served until about 9pm. Breakfast offering good for the money and all you can eat. Personally I rate this hotel highly and most of that is down to the extremely good team who work there in my opinion.
• rosemaryj416 (4/5): Disappointed with our stay this time - This is our second visit here. It is very different now a couple of years on. It used to look like the photos on the website. Now the decor and furniture are tired. The bed was not that comfortable. The shower gel dispenser didn’t work. The desk lamp was broken. There was only one bath towel and it wasn’t all that clean round the sink. It’s probably adequate for workers whose firms pay for rooms but it was a disappointing stay for us.
• Q8253EOdiogol (10/5): Best breakfast experience ever - We loved our stay, especially the staff. Diane at the breakfast made us feel like family. Diane was so kind that my son asked to stay another night. What a star she is.
• ivor123 (10/5): Second visit and not disappointed in any way - Stayed here about 9 months ago and were not disappointed. Check-in was fast and efficient with a very polite helpful member of staff advising some useful information for our stay. Room was spacious, clean and tidy and the bed was very comfortable. Breakfast was very good, a wide selection to choose from and Diana was extremely helpful. Check out was simple.
• E8040RTrichardm (6/5): Hotel staff great restaurant poor - Hotel all okay. Room a little hot. fan provided but didn’t do a great deal. Hotel clean, staff great. 10 out of 10 for staff. Unfortunately, the in-house hotel restaurant next door let the whole weekend down. They opened 15 minutes late on the Friday and then took another 20 minutes to get served by (we were the second people through the door). Had breakfast on the Saturday morning. Buffet was still out but was very lacking. I asked a poached egg and porridge that didn’t come. Took 30 minutes to get buffet refilled. I then cancelled my order of poached eggs and porridge which then turned up five minutes later haven’t got buffet. I was with a group of nine people, for three nights. That potentially would’ve been 27 breakfasts and nine people for an evening meal on the Sunday. after the service we had on Saturdsy morning, we enjoyed Frankie & Benny’s and the Morrisons Café.
• 411alisonr (6/5): Too hot for comfy sleep - Too hot in the room and noisy up above - not a great combination for sleep! Staff very friendly and shower was great! Sadly air con is much needed.
• JalisonD (8/5): Good value for money, pleasant stay - A convenient location for us as we were visiting family. The hotel looks a little abandoned from the outside, the pub attached appeared to be boarded up, but once inside reception it was very clean and welcoming. Staff were friendly and nice and our room was clean and pleasant. It was a bit hot as no air con but we are used to premier inns and we always bring our own fan! Not enough plugs, we had the 2 fans plugged in and it didn’t leave enough spare to charge all of our phones too. The usb port by the side of the bed was broken. Overall a decent and comfortable stay (3 nights) - we slept well and it was nice and quiet. I would stay here again.
• Gee7355 (4/5): Wouldn’t return - Parking available and helpful staff, but they are the only positives! Rooms did not seem clean, bathroom smelt awful and had to buy air freshener and cleaning products to get rid of the smell! Requested room clean but wasn’t done. Air conditioning didn’t seem to work and was very noisy! Wouldn’t stay again!
• francescarN4834RQ (2/5): By Far the worst Premier Inn I’ve ever stayed in! - While the Premier Inn Hotel was not the cleanest one I’ve stayed in, my 3 night stay was made much worse by the eating facilities. The restaurant was filthy, the floor was so sticky in every part of the area that it was difficult to walk in trainers or shoes because my feet literally stuck to it. The clean glasses still had traces of lipstick on and the tables were also sticky and covered in crumbs even when I was the first down to eat for breakfast. My company paid a lot of money for me to stay there and booked in the ‘meal deal’ allowance. However, each day I was told “you’re not showing as having a meal deal, there’s nothing on our system for your room number” and the staff always blamed the hotel staff for not doing their job properly. I was therefore told to wait aside everyday while someone physically went and confirmed next door with the hotel. When they tried ringing the hotel reception there was no answer. When they eventually confirmed daily that I did have a meal deal, I was then ignored until everyone else in the queue in front of me was served. I felt totally embarrassed and the staff even stated that the situation with the lack of communication with the hotel was “stressing them out”. Overall the customer service was really bad and I was made to feel like a nuisance. The bed and towels were clean, but everything else was filthy. I would not recommend eating anything here or staying longer than 1 night
• Dee882 (10/5): Brilliant stay - Have stayed at a lot of Premier Inns and this was one of the best. Booked a one night stay for two family room as travelling as two adults and four kids. Check in was great, warm and friendly The family rooms are brilliant, with an extension to room which gave us lots of extra space. The room was clean and beds comfortable. There was two fans provided to keep the room cool. The golden tickets left on the kids pillows to recieve a prize from reception was an added bonus and the kids loved it. Breakfast was good, lots of choice and fresh food. Although it was busy as open to the public and was a weekend day. Even when checking out the staff were friendly and pleasant. Great customer service. Would definitely stay here again.
• Cruiser53634202303 (4/5): Bad stay - Breakfast is meant to open at 7 o'clock on weekends but it opens at 7.20 am, we had to be in Southampton for 11 o'clock so we asked if we could cancel breakfast at 6.30 am the answer was no but at 7.10 am it was a yes. Which had made us 40 minutes late. In my opinion a bad stay
• juanpY4540CX (2/5): Room smelt strongly of vomit worse hotel stay - Our rooms smelt strongly of vomit and the carpet was wet. Understand that people being sick is out of the hotels control but rooms shouldn't be sold until they are properly cleaned and no longer smell.
• val1946 (10/5): Overnight stay - The hotel is conveniently located near to the motorway. There is a large carpark with severai disabled spaces. I had an accessible room with a lowered bath. The room was very clean, the bed was very comfortable and breakfast was really great value and well cooked.
• Dreamer43996042558 (10/5): Pressure free - Friendly staff nice food , nice location for my working away from home trip. Enjoyed Friendly conversations. With bar and waiting staff. Room was clean and tidy and breakfast was well presented. Easy access to motorway both directions . Altogether a very nice place to stay
• X7812YZmarcj (10/5): Great experience at Premier Inn, Blackburn South. - I had an enjoyable stay at this hotel on a Saturday evening at the end of March. The check-in process was fast and easy with a friendly receptionist. My room was clean, tidy and had everything that you'd expect. I ate in the Brewer's Fayre restaurant in the evening and had breakfast the following morning. Both meals were delicious and the restaurant staff were friendly and helpful. I certainly won't hesitate to stay again in the future.
• TraceyA1131 (10/5): Great service and nice room - Great service and great room. Staff were helpful and friendly. The bed was really comfy and we had a great sleep, the black out curtains were great. Had a lovely meal in the evening and breakfast in the morning was nice. Also we didn't have to check out until 12 which was great.

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