Otonomus Tulum
Location: Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765, Tulum, MX
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Escape to Otonomus Tulum, your perfect sanctuary nestled near Tulum Beach and breathtaking nature.
Relaxation at Its Finest
Indulge in rejuvenating onsite massages or unwind by our sparkling outdoor pool. Your comfort is our priority as we provide a serene oasis for your relaxation.
Home Away From Home
Each of our 48 air-conditioned rooms boasts fully equipped kitchens with refrigerators and stovetops, plus private furnished balconies for enjoying the beautiful views. Feel at home with in-room massages and convenient washers/dryers.
Stay Connected & Engaged
Get complimentary wireless internet access throughout your stay and enjoy personalized concierge services to help you explore the stunning local attractions—from Tulum National Park to the enchanting cenotes.
Don't miss out on an unforgettable getaway; book your stay at Otonomus Tulum today!
Important Information
- Pool access available from 8:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Free WiFi
- Terrace
- Concierge service
- Wheelchair accessible
- Front desk (limited hours)
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Housekeeping on request
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Change of towels (on request)
- Change of bed sheets (on request)
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Exclusive Apartment, 1 King Bed, Private Pool
1 King Bed
Deck/patio with ocean views
Layout - Bedroom, 2 living rooms, and dining area
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Studio, Valley View
1 King Bed
506-sq-foot individually decorated room, deck/patio with valley views
Layout - Separate dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Comfort Studio, Balcony
1 King Bed
506-sq-foot individually decorated room, deck/patio with pool views
Layout - Separate dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View
1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed
958-sq-foot individually decorated room, deck/patio with valley views
Layout - Separate dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 7 (7 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View
1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed
958-sq-foot individually decorated room, deck/patio with pool views
Layout - 2 bedrooms, 4 living rooms, and dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (7 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Comfort Apartment, 1 Bedroom, Private Pool, Pool View
2 Queen Beds and 1 Twin Sofa Bed
700-sq-foot individually decorated room, deck/patio with pool views
Layout - Bedroom, 4 living rooms, and dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Apartment, 2 Bedrooms, Balcony, Pool View
1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed
958-sq-foot individually decorated room, deck/patio with pool views
Layout - Separate dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 7 (7 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Studio, Private Pool, Pool View
1 King Bed
506-sq-foot individually decorated room, deck/patio with pool views
Layout - Separate dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Apartment, 1 Bedroom, Private Pool, Sea View
2 Queen Beds and 1 Twin Sofa Bed
700-sq-foot individually decorated room, deck/patio with sea views
Layout - Bedroom, living room, and dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Apartment, 1 Bedroom, Private Pool, Valley View
2 Queen Beds and 1 Twin Sofa Bed
700-sq-foot individually decorated room, deck/patio with valley views
Layout - Bedroom, living room, and dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Comfort Apartment, 1 Bedroom, Balcony
2 Queen Beds and 1 Twin Sofa Bed
700-sq-foot individually decorated room, deck/patio with pool views
Layout - Bedroom, 4 living rooms, and dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View
1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed
958-sq-foot individually decorated room, deck/patio with sea views
Layout - 2 bedrooms, living room, and dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (7 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
-
Deluxe Studio, Private Pool, Sea View
1 King Bed
506-sq-foot individually decorated room, deck/patio with sea views
Layout - Separate dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch Smart TV, digital channels, and tablet computer
Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and kitchen island
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, guidebooks, and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- In-room massage available
- Separate dining area
- Free WiFi
- Tablet computer
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- Deck or patio
- Freezer
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
- Kitchen island
- Meal delivery service available
Guest Reviews
- Diana (8/5): - Clean rooms and staff was very helpful however the room did not have microwave nor a safe.
- Leigh (6/5): - There was nothing provided as far as hotel accessories go, for an extra towel you had to pay. There is nothing in walking distance and you need transportation any where you go. Staff was receptive but amenities suck.
- Khalil (10/5): - Clean rooms and amazing staff , I highly recommend this place , so peaceful and quiet.
- Lexi (10/5): - Loved this hotel. It is apartment style - would be great for long term stays. 7 min scooter ride from the beach. Nice pool and private pool at many of the rooms. Very convenient to be able to rent quads and scooters from there. Helpful concierge!
- Diana (10/5): - Beautiful property, service was excellent. Definitely would book again. The only downside is that Tulum is going through a lot of change and There is just a lot of construction going around.
- Shenika (10/5): - This hotel is beautiful, very modern and spacious. I loved having my own pool area. The concierge was very attentive. The only issue is there isnt much near the hotel. So its necessary to have transportation to get around.
- Robert Trotter (2/5): - Highly recommend don’t stay here even if you’re a VIP Member w/ Expedia. I was not treated like VIP as well they rent you atv & scooters with expired tags. Spiders & ants was all throughout the apartment and the hot water doesn’t work and at Random times they cut your electricity off & the staff is only there from 10am-5pm
- Laura Lee (8/5): Great stay - Kurt and all the staff friendly and awesome !
- Roman Horacio (10/5): - BRAND NEW NICE AND CONFORTABLE PLACE!
- Jose A. T. (10/5): - Very enjoyable room
- Janeira (10/5): - The staff was very accommodating. New property nice and clean great location. I definitely will come back.
- israel (2/5): - Horrible I had a 7 night stay here and the first day while trying to check in there was no power I tried to give them the benefit of the doubt and believed them as they am told me a story about a festival in the city that made the power go out and there was no festival the front desk guy Kurt was horrible and useless. He avoided me when I tried to get a refund. Out of 7 nights I stayed 4 and every night and morning the powers would be out and through out the day. And when I asked for a refund back for 4 out of the 7 nights because we didn't get to sleep or anything they refused and argued until they finally agreed to give 50% back even though we left on the 3rd day they were so unprofessional and lacked everything in a good hotel they charge for towels even when they have no power I can go on and on about this hotel but trust when I say this do not book with this place and the owner tried to hide what he was saying by speaking Spanish and didn't know I understand everything he was saying so stay away from here.
- Mario (2/5): - Less ‘eco-chic retreat’ and more ‘eco-shock reality check What we thought would be a hidden jungle gem turned into a seven-hour headache of escalations with Expedia and a property that simply wasn’t ready for prime time. Power outages in 95-degree Riviera Maya heat left us with no A/C, no fridge, and spoiled food — a nightmare when traveling with a one-year-old. The property did have a backup generator, but the staff admitted it was only for lights and water, not comfort, because ‘it costs too much to run.’ That’s not just poor planning, that’s a health and safety hazard. Expedia compounded the issue by dragging their feet, refusing to honor the VIP badge guarantee, and offering little beyond scripted apologies and a refund runaround. In the end, no platinum perks, no real solutions, and a week later I was still chasing my deposit. The staff on-site was polite but overwhelmed, the A/C units underpowered, the so-called private plunge pool laughably small, and parking unsecured. What you get is essentially a basic apartment block with a nice paint job and a pool in the middle — not a VIP-worthy stay.
- Ricardo (2/5): - Don’t go to this property, when I arrived no electricity or running water for 7 plus hours, They told me the government was having a festival downtown and needed more electricity so they shut it but there still was a problem with the transformer so that was another obstacle and it was a 100 degrees and all around the hotel they are doing construction,I had to leave and find another hotel to stay at.Don’t waste your money
- Jerann (6/5): - The location was nice. The power went out twice & nobody had an answer for what was going on all night. Once everything was fixed it was nice
- Arturo (4/5): - El cuate que te atiende y recibe en el mini frontdesk, te da las peores opciones y escenarios para tu estadía. No brinda confianza , no te da alternativas para moverte , no le interesa , ni tiene la mínima intención de poder ayudar, van extranjeros baratos a ponerse borrachos y se escucha todo en los demas lofts, por lo cual no te deja descansar. No hay servicio de comida y bebidas en general , todo se encuentra lejos , no sale bien agua caliente, el agua de la alberca medio sucia. No cuenta con ningún valor agregado para regresar. Las bicis que rentan y los scooters no son seguros , igualmente la ruta para bajar al centro , no es nada segura. Pésimo y NO recomendable!
- Lamar (10/5): - Very nice would stay again!
- Estefani Meliza (8/5): - Overall beautiful place. Pool could be a little softer from bottom, and maybe some Steps to get out for a more kid friendly. :)
- Sherry Bednar (10/5): - Wonderful stay! Zero complaints and plan to return again and again! Beautiful, small apartment hotel close to the beach, 7-11 right down the road. Phase two going up right next door. Expect some construction noise during the day. A car is highly recommended (mine was essentially free with stay through Orbitz - I only paid for insurance). Room had everything I needed - stocked kitchen (only thing I would recommend is a microwave), gorgeous bathroom, plunge pool, comfy bed (I’d recommend a mattress protector) - just beautiful. Property is stunning and pool is warm and beautiful. Property communicated great through WhatsApp and sent recommendations for beach clubs, cenotes, etc. Tulum airport was a complete breeze - through customs in 10 minutes. Loved this stay. Thanks so much!
- Yolanda (10/5): - It was a pleasurable stay. The gentleman at the reception was very polite and friendly. The whole staff was attentive and helpful, friendly and professional. The hotel is very clean, the rooms are immaculate and are more than just a room, mine was a studio apartment. The pool is cleaned daily and the public area is immaculate. I definitely recommend the Otonomus hotel for families and solo travelers. There is a whole new set of condos being constructed next door, but you’ll only hear the noise during work hours, which most likely it’s the time guests are out and about town. It never bothered me as most of my days were spent out on tours. They also have scooters and bicycles for rent. Overall, a wonderful stay.
- Carlos (8/5): - New condo building. Great price for a 2 bedroom accommodations. Only issues were the nightly police check points that were unwarranted and only designed to shake u down, for money!!! I get it, but we were harassed 3 times in 5 days! Otherwise the building was nice new, and developing. Overall happy with my stay.
- michelle (10/5): - Staff was friendly fr check.in to check out. This is going to be a premier spot when they finish building the restaurant. It is under construction. That was one thing we learned the hard way but they are respectful and dont start super early in the morning. The private roof top pools are key. We will definitely book again
- Tanayshua M (10/5): - Lovely resort
- Rosita (10/5): - Everything great , except you have to get a taxi to take you to hotel because local bus don’t go in that area. It was $20 each way so it got expensive
- Arnaldo Coello (6/5): - Property is in great condition check in staff was not very welcoming very clean very good size apartment
- Jasween (2/5): - Construction noise every day 9:00-5:00 pm. Stoves & oven extremely slow. Beds were hard like a rock. Nothing on walking distance. Beach 30-45 minutes away however Expedia advised 5 minutes walk to beach. Extremely dangerous walking on roadways. No sidewalk to walk requires to walk on road with fast vehicles driving right by you. Very disappointing stay & everywhere requires extremely expensive taxis. Majority of the information is false on Expedia don’t believe anything.
- Carlos (8/5): - Nice new condo good price.
- Bernardette (10/5): - I really like the location of this property, if you are likely visiting Playa, or Bacalar etc this location has better access to the highway compare with Tulum Hotel area. Having a private pool also a big plus. Overalls great facility. Just mind that its a bit of a isolated area and you will likely need a way to move to either Tulum center or Hotel area (Bike, ATV) rental available on site. Furthermore checking and checkout are completely smooth which is highly appreciated.
- Maria D (10/5): - It’s a beautiful place. I have no complaints about about the hotel. Getting around is hard if u don’t have transportation. Just remember that if you going to rent any atv’s or scooters you need a license.
- Verified traveler (8/5): Otonomus Tullum is great! - Excellent luxury apartment. Highly recommended. Front desk managers were professional, highly attentive, flexible & kind. The property is new and beautifully designed. A few recommendations to the management team to potentially help continuously improve. Note: these are not criticisms, but suggestions based on our stay: 1) include sponges in kitchen for self washing of the dishes & extra rolls of kitchen paper towels 2) include small packs of detergent for the clothes washer (or offer them for sale at front desk) 3) offer an add-on service for daily or every-other-day maid/cleaning service
- Anthony (8/5): - The day manager was a good man, and the property was nice, i realize that the area is being built constructed, they need some food choices within walking distance
- Camieka (10/5): - Otonomus Tulum is an excellent property. Clean, nice rooftop views, nice pool. Free upgrades. Kurt was so accommodating. Will stay again. Only thing is they need a better communication system, other than that 10/10 recommend
- Emilio (6/5): - A family of 5 spent a night at otonomus tulum t on july 4th 2025 thie place is mazing don't get me wrong nice pool, nice room with a lot space 1.5 bathroom, kitchen, washer a very nice hotel but we had a problem that was never solved they only left 2 towels for the whole family i requested more and he said they didn't leave extra ones, also request beach towels for the pool he said the same thing again, i requested a blanket for my son because there was only 2 hey said the same thing my son had to use pillow cases to cover himself up and also the remont control for the fan was missing i couldn't turn it on all that got me upset about it the problem here is that at night there is nobody in charge at the lobby but the secuity guard ( he was always nice and doesn't know waht to do he does what he is able to. He called several times to someone in charge about my needs nobody picked up the phone following day i see the person in charge for the day His name is Kurt i explained the situation he didn't say anything he stayed quite he didn't apologize. If you are planning on staying at Otonomus and arrive late you may experience the same situacion as we did after all it is a beautiful place i would recommend to call the property if you are nit getting at the time of the check in about basic needs!! For the hotel pay someone at night to give full service trying to save money having a security guard doing something that is not his task
- Susana (10/5): - The apartment was very nice and everything worked well. However, the towels were never changed and there was no cleaning supplies to clean the flat during the stay. The pool is great and the staff too.
- EDYE (10/5): - Nice clean environment better than 5 stars hotels in my opinion if you ever need help, they are just a phone call away or there is always someone on the front desk… the pool in the main floor is very clean and Jacuzzi’s on the roof as well. I would consider on staying with them again soon.
- Alicia Hernandez (2/5): - The property seams nice at first, but when you stay there and try to shower water starts leaking into the main bedroom. Also the other room while the AC is on water leaks into the closet and down on the ground, half the clothes in there got stinky because of that and we only stayed there 3 days. Towels were dirty already and we got told if we get them dirty they will charge us … check the photos and I would not recommend this place. My son also fell on the wet floor because water was leaking from both rooms on to the ground, when we asked the manager in the front he said he will send someone to look into it and no one showed up. The only thing I want now is a refund from this horrible hotel. Like I said leaking water in both rooms(it’s a big amount can’t even wear my clothes without getting them wet) and 0 customer service. Not worth the price or location.
- Gilbert (10/5): - The property looks amazing and the service was phenomenal!
- Natasha (2/5): - I hope this message reaches the appropriate department or management team. I am writing to formally raise a serious concern regarding our recent stay at Otonomus Tulum and the unprofessional behavior of the reception staff, particularly involving a situation with a deposit that we believe was wrongfully withheld. Overview of the Situation: Upon arrival, we were asked to pay a $200 deposit for an ATV rental and $50 for the room, but our credit card was charged $225.09 and $56.26, respectively. When questioned, the receptionist claimed the difference was due to currency conversion. We accepted this explanation in good faith that the money will be returned. Issues Faced During Our Stay: Bike Rental – Day 1: We rented bicycles which had faulty brakes. We returned them and were given replacements, but those were also in poor condition. We didn’t make a fuss since we only needed them for a short ride. ATV Rental – Day 2: We rented an ATV and returned it the same day around 6 PM. While using it, the ATV suddenly stopped working in the middle of nowhere. We called the hotel for assistance, but fortunately, it started working again and we returned it safely around 6 pm. The receptionist Kurt inspected it upon return and said everything was fine. We even used it again briefly (only about 2 km) that evening to go to dinner. The front staff again confirmed all was good upon its final return. Following Day – Day We went to rent a scooter at 7 PM, but the receptionist was no
- Charlene (10/5): - Amazing stay! Thank you!!
- Bratislava (10/5): - Amazing Property:)
- Donna (10/5): - Dimisió and the front office staff was phenomenal! The property was well kept, clean, quiet and in a great area between the hotel zone and downtown Tulum! Rent a bike and see the city in your own way! I enjoyed my stay and would definitely recommend this location.
- Jovita (8/5): - The property was nice and clean and the views were beautiful. However there is no maid service. You have to take out your own trash and ask for toiletries like more toilet paper and trash bags
- Yuri (8/5): - The hotel is great. However, definitely rent a car, or bike. Not much within walking distance. The only thing I didn’t like about this hotel was that the running water in the rooms (definitely not drinking water, as expected in Mexico) had a strong chlorine smell, like pool water. I had to use bottled water to brush my teeth.
- Alfredo (8/5): - Consider this stay more like a rental of property than hotel stay. Hotel is brand new, very nice -- but we only had one towel for the 4 days (had to pay for extras). Electric stove took forever to heat up to cook breakfast. Only one person at front desk. But for the price, it worked. Area still being developed!
- Adrian (8/5): - Only thing i didn't like was lack of towels and no ice
- Keny (10/5): - Great area
- Jennifer (10/5): Súper recomendado👌!!! - El hotel es muy hermoso, comodo de excelentes amenidades, super recomendado, elnprecio increible por la categoria del hotel, tal y como se muestra en las fotografías!! Volveriamos a regresar con mi familia sin duda!!
- Dario (10/5): Superb place - Best hotel ever! Beds, size, pool, deck pool, staff, kitchen... great stay
- Monica (10/5): - I was in contact with the front desk through WhatsApp. Clean, modern, comfortable. Good price.
- Isaac (10/5): - Las estancias están en excelentes condiciones, la limpieza impecable así como la atención, la ubicación muy precisa. Lo único que no me agradó es que te piden un depósito de 1000 pesos por cuestiones de que haya algún percance en el departamento, deberían mencionarlo en la aplicación o antes de la estancia
- Miguel (10/5): - Very clean and private, we will definitely come back
- Jamee (10/5): - Stayed here after staying at a more rural hotel and I’m so glad we made the switch. The location is very convenient and the hotel is quite new. Definitely a great value for what you get.
- TaniaJennifer (8/5): - Peopertly was very good, the only issues were that the ac wasn't very strong leaving the apartment a bit hot and the curtains didnt cover the windiws properly.
- Uberto (10/5): - Un lugar tranquilo un poco lejos del centro,
- Scott (10/5): - New property nicely laid out, with stunning rooms and the views are breath taking.
- Marco Antonio (10/5): - La mejor atención!!!
- Leonida Tan (8/5): - The place is new but still lacks so many amenities. We stayed for 10 days, requested for housekeeping, it was acknowledged but did not happen. We washed our own towels and I cleaned our room by myself. On the brighter side the kids loved the pool.
- Lucy (10/5): - Estadia excelente, encantados del lugar y la atención
- Jacob (10/5): - Stayed here for a week! It was great and Kurt was the best, helped with booking reservations, beach clubs and cenotes.
- Donna (8/5): - Property has door code which is great. Nice 2 bedroom suite and a walk in small swimming pole. Water from tap not safe to drink (tasted salty which due to closer proximity to the beach). 1 staff at night-only the security. Admin is responsive but not present in the facility. Quiet area. Only thing is the bed linens are thin and feels like microfiber. Suggest to have available comforter for the bed. Not enough bath towels and face towel for 6 people. Garbage from previous occupant was not taken or forgot to be taken. The security guard was awesome, there is a language barrier but he was so cool to use the translation app. He helped remove the garbage. He was very nice though. Kitchen supplies: new amenities appliances and clean dishes. We just couldn't figure out how to use the induction. Advised to put an instruction how to use it in the room. Suite has a wifi- good internet connection. We stayed for 1 night but that was a treat that you can access the suite anytime. Needs improvement and enough staff. Thank you for hosting us. We will be back.
- MARIO ALBERTO RODRIGUEZ (10/5): - Tiene todo para disfrutar tu estancia en tulum, el personal siempre atentos y dispuestos a ayudar. Las instalaciones en excelente estado.
- Elizabeth (10/5): - Es un lugar muy tranquilo y acondicionado, buen espacio, diseño y distribución. Tiene estufa e instrumentos necesarios para cocinar y comer. El único inconveniente es que limpieza no se realiza diariamente y las tiendas y restaurantes están algo retirados, es necesario un transporte para acceder a ellos.
- Stephanie Jutta Margareta (10/5): - Der Wohn-Essbereich ist sehr geräumig. Ebenso Schlafzimmer und Bad. Die Möbel bzw. Ausstattung sind sehr schön. Hotel ist noch relativ neu. Es gibt auch ein separates WC inkl. Waschmaschine. Das Wasser im Pool könnte etwas kälter sein. Unseren Kindern hat das aber nichts ausgemacht. Hotel liegt etwas außerhalb. War für uns kein Problem, da wir einen Mietwagen hatten. Parken ist direkt am Haus möglich. Einziger Mangel waren die Vorhänge. Diese sind viel zu kurz und zu schmal. Damit war eine Abdunkelung des Zimmers leider überhaupt nicht möglich. Würde das Hotel trotzdem jederzeit weiterempfehlen.
- Coralie (8/5): - Très bel hôtel cependant pas terminé sur certains points. Il est important de savoir qu’il est éloigné de tout. Il propose cependant un service de scooter, quad etc. La piscine est incroyable. Dommage que les rideaux soient court et laisse entrer la lumière totale dans la chambre, l’eau n’est pas chaude dans la douche, l’évacuation se fait trop lentement, l’eau de la douche est salée. La télévision ne fonctionnait pas. Et nous avons eu une coupure de courant. Heurdejzm’t elle n’a pas durée trop longtemps ! Donc l’hôtel et les chambres sont très belles mais il manque beaucoup de finitions. Possibilité de se faire livrer par uber Eats au besoin.
- Liliana (10/5): - Excelente todo muy acogedora altamente recomendable sin duda
- Catyria (8/5): Personal que te ayudará de 6pm a 9am no habia - En general muy bien; solo que después de las 6pm ya no encontrabas personal que te proporcionara información o algo que te hiciera falta en tu estancia y llegaban después de las 9.
- Shilo (10/5): - Great place!!
- María Elena (10/5): Excelente 100% recomendable - Genial ubicación, al llegar la persona que nos recibió excelente muy buen anfitrión, las instalaciones muy lindas.
- Ramon (10/5): - El hotel esta super bonito y limpio, ademas la alberca privada fue lo mejor!
- Yolanda (10/5): - Muy limpio todo, muy buena atencion, todo excelente
- Mostafa (8/5): - The biggest problem was the lack of hot water. Also, the reception staff spoke no English, making communication very difficult. But the room was very quiet and has many features like a kitchen, washing machine, enough chairs, private tiny pool.
- Lily (10/5): Excelente! - Todo el lugar está increíble, nuevo, en óptimas condiciones solo mejoraría el tema que las cortinas son pequeñas y la luz entra por las mañanas. Así como no tienes absoluta privacidad. De igual manera en recepción en dos ocasiones no hay nadie. Volvería.
- Leslie (10/5): - Very nice and accommodating receptionist. No daily housekeeping, extra charge for housekeeping services. Amazing view at the rooftop of the hotel. Very clean and well maintained. My fiancé and I got a room with a pool. We enjoyed our stay.
- Hady (10/5): - My stay was fantastic and the staff was very welcoming! Any request I had was quickly addressed and i had no issues throughout my trip. Overall, I think Tulum is a great place to visit and I would recommend staying at this hotel given the Amenities and quick access to the beach!
- Delbert Lamar (10/5): - Property was Great and far exceeded expection the pictures that we saw online do this place no justice....Dinisio was AWESOME...He took care of Everything that we needed...Everything that we asked for he provided...He made us feel like we were the only Guests on Property which was Amazing....Entire hotel was new and modern and the private pool was a big plus..Scooter and 4 wheeler rental on property was great and at a cheap price. Also airport pickup and drop off was set us directly with the hotel which was super convenient.The only complaints that I have was there was a washer.. But no dryer in our unit...and no microwave...Outside of that....PERFECT....I HIGHLY RECOMMEND this place....It was so enjoyable that we extended one additional day. Very Quiet...Very Safe just minutes away from everything .
- Julio (8/5): - El hotel es muy bueno, pero aún cuenta con detalles por resolver, sin embargo le doy está calificación gracias a la atención del recepcionista, no recuerdo su nombre pero es el único chico estuvo ahí durante mi estancia.
- julia (10/5): - This hotel is very modern and new. Our room was very spacious and comfortable. Balcony pool was great on a very hot and humid day. We were saddened by the properties perimeter as there was a lot of construction debris from what appears to have been thrown off the building during construction.
- Sobeyda (8/5): - It’s a great modern hotel without the big price tag. Also continently located away from traffic and noise. It’s a 7 min drive to the beach front restaurants. Other than the lack of service, I.e. daily cleaning/ turning the rooms, it was a great experience. We’ll be back and stay there again.
- Shire (4/5): Ghost hotel - The hotel is situated so isolated that it almost feel unsafe. The reception is only staffed until 7pm and no amenities, services, food, minibar or anything. My room had a roof top pool, but it was not able to lock the door to the roof, and the door between the room next door (from the roof) was not locked either. Basically the room next door could walk freely into my room and vice versa. Not safe.
- Stéphanie (10/5): - Superbe hôtel qui a ouvert ses portes en décembre 2025 environ. Pas complètement terminée mais ça promets. Pour l’instant il manque le gym. Les suites avec terrasse sur le toit avec piscine privée sont magnifiques. Il y a une belle piscine centrale au complexe. Ça prend quand même un transport pour se rendre à la plage (5 minutes environ) et les accès doivent malheureusement se faire par les Beach club… donc $$. Vous pouvez louer 4 roues, vélo et scooter directement à l’hôtel à prix raisonnable. Le personnel a répondu à toutes nos questions, facilement rejoignable et ils sont toujours là pour aider. On voulait pas chercher alors ils se sont aussi occupé de notre transport aller retour pour l’aéroport de Tulum à environ 45 minutes de l’hôtel pour 1800 pesos. Merci à toute l’équipe et pour la phase 2 qui sera un bâtiment miroir à celui-ci avec restaurants. L’endroit est calme. Stephanie et Sébastien Canada
- Ryan (10/5): - I enjoyed my stay and still cant get over the jungle view the sunset and ocean view with the sunrise. I recommend highly to get away and recoupe your thoughts.
- Robert (10/5): - The staff very attentive and friendly
- Rodolfo (10/5): - Would highly recommended this property
- Jessy (10/5): - I loved everything about this hotel! Clean rooms, friendly staff, and a nice atmosphere. Great for a family trip, friends trip.. The pool was clean and we enjoyed the sun. Recommended for families and friends vacation trip. Will go again very soon.
- Mark (10/5): - The property look amazing, super clean & fresh Location is perfect, with easy access and close to local attractions and restaurants The room was spotless, beautifully decorated and very comfortable Had the Studio with a private pool on the roof top, OMG the experience especially on the sunset I would definitely stay here again and highly recommend it to anyone looking for a great place to stay
- Lilian (10/5): - Lovely property, so clean and modern. Within walking distance to all shops and beach. Highly recommended
- Antoine (10/5): - Beautiful Property, amazing service highly recommended.
- Ximena (10/5): - Muy bonito el hotel en general
- Erica (10/5): - The hotel staff is wonderful! We especially enjoyed having the small pool attached to our room! Looking forward to staying again in the near future!
- Mohamad (10/5): - Super clean property. Close to beach and close to restaurants. Everything is brand new, one of the best new hotels in Tulum. Highly recommend
- arianna (10/5): - I absolutely loved my stay at Otonomus! From the moment I walked in, everyone was so warm and welcoming, making me feel right at home. The staff was beyond friendly and always ready to help with a smile. My room was super cozy, spotless, and had such a nice vibe—like a little home away from home. Everything about this place just felt so inviting and special. I’d definitely stay here again and totally recommend it to anyone looking for a great place to relax!
- Martina (10/5): - Lovely boutique property just about 7 minutes off the main road. The staff is warm, hands-on, and always ready to help with a smile ... you really feel taken care of here.
- Giuliana (10/5): - I had an amazing stay here! The staff were very attentive and the rooms were clean and comfortable. I highly recommend this hotel for anyone visiting Tulum!
- Jude (10/5): - I had such a wonderful experience at Otonomus in Tulum. The scenery is absolutely breathtaking — surrounded by lush jungle, it’s incredibly peaceful, calm, and quiet, making it the perfect escape from the noise of everyday life. Everything was so clean and beautifully maintained, and the staff were very friendly, helpful, and welcoming. You can really feel the care that goes into this place. I loved every moment of my stay and can’t wait to come back!
- patrick (10/5): - It was so peaceful and relaxing state, I truly love the location and all the staff over there highly recommenders
- khalil (10/5): - New and beautiful … Staff was amazing 🙏
- Jherus (10/5): - This aparthotel is absolutely beautiful! We stayed in a 1 bedroom with private rooftop pool and sea view and we were not disappointed. My children used our private pool and the property pool everyday. It was nice coming back to a place big enough for a family of four. We had a balcony to just sit and relax on which was separate from the beautiful rooftop balcony that had our private pool! It is a fairly new property, so it was extremely clean and well-kept. It was also nice to have the front desk responding to our needs so quickly. The 3 staff we encountered were all very nice and helpful. Just a heads up though — although it is not a far walk from the beach/hotel zone, there are no sidewalks to walk on the narrow road, making it a not-so-safe walk. We ended up taking a taxi everywhere, which quickly added up as they are quite expensive. All in all, we would definitely stay here again and have already recommended it to our friends!
- jana (10/5): - I had to stay for one night in Tulum before heading to Cancun, so I gave Otonomus Tulum at try. I simply loved everything about this place especially that it gives Tulum vibe with a modern touch. The unit is spacious, clean, and had everything I needed. The concierge was super friendly and helpful; he even helped me book my transportation the next day to Cancun. Highly recommended!
- Hendrik Gerard (10/5): - I carefully read earlier reviews of this property before booking. Upon check-in I discussed previous issues with the friendly staff. Basically all of the issues were non-existent or resolved. This place is brand new and clean. There was Koh a single bug in the room and if ever I needed something the staff was there to provide it for me. The room has everything including a fully equipped kitchen. The location is ideal. It is a short walk to beautiful beaches. So you have the perks of spending you entire day there, while you stay at a much more affordable and comfortable hotel. I would highly recommend staying here.
- kamel (10/5): - Staff is very friendly and the place is extra cleaning. A perfect place to escape the hustle and bustle. The hotel has a jungle vibes and you can jog to the beach. Highly recommended.
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