The Robertson Residence KL

Location: 2 Jalan Robertson, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50150, Kuala Lumpur, MY

Star Rating: 2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Health or beauty spa nearby
• Garden
• Wheelchair accessible
• Outdoor furniture
• Elevator
• Wheelchair accessible parking
• Golf driving range on site
• Free self parking
• Rooftop terrace
• Outdoor entertainment area
• Casino nearby
• Health or beauty spa nearby
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Wheelchair-accessible pool
• Wheelchair-accessible on-site restaurant
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Double Room, City View

  1 King Bed

  577-sq-foot room with city views

  
  

  Internet - Free dial-up internet access

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Washing machine and laptop workspace

  Comfort - Air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Toilet paper
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace

• Family Room, 2 Bedrooms, City View

  1 King Bed and 1 Queen Bed

  900-sq-foot room with city views

  
  

  Internet - Free dial-up internet access

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with microwave, dishwasher, and cookware/dishware

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Washing machine

  Comfort - Air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Toilet paper
  • Wheelchair accessible
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap

• Luxury Suite, Balcony, City View

  1 King Bed

  657-sq-foot room, balcony with city views

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free dial-up internet access

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with microwave, dishwasher, and cookware/dishware

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Washing machine

  Comfort - Air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Toilet paper
  • Separate sitting area
  • Separate dining area
  • Bedsheets provided
  • Soap

Guest Reviews

• MD MAIN (10/5): - The room was very nice and tidy, and you could see all the sights of Kuala Lumpur, especially KLCC, from the room. The table on the balcony for coffee was excellent.
• Martin (2/5): - Would not reccomend staying here I booked a “luxury suite” here via Expedia in October. The experience was extremely disappointing: Misrepresentation: This is not a hotel, but there is no indication of this during the booking process. The property was advertised as a "luxury suite", but the reality was far below expectations—grubby, poorly maintained, and lacking basic amenities, 1 towel, mismatched crockery. It matches the website pictures in layout only and not in quality. Security Issues: There is no reception desk & the key locker did not lock, the apartment electronic lock was disabled by a piece of metal screwed over the lock, and the owner admitted previous guests had not returned keys raising serious safety concerns. Stressful Experience & Poor Support: Despite repeated attempts to get check-in instructions, I received them only while boarding my flight!!. Expedia agents were unable to resolve the situation, at one stage starting a canclellation process, leaving me stressed and uncertain throughout the flight. We ultimately left after one night and booked alternative accommodation. Expedia’s initial response was to cite the property’s non-refundable policy, ignoring the misrepresentation and safety issues. After a lengthy process dealing with multiple people, I was finally compensated with a partial refund. I strongly advise caution when booking this apartment. Listings should be accurate, and customer support should prioritize traveler safety and well-being.
• HIROTOSHI (2/5): - ドアの鍵は壊れているので、鍵は掛からない。上部に取り付けてあるドアフックのみ。WifiはLocalのUnifiが設置されているがアクセスポイントに問題があり、繋がらない、部屋の枕やベッドシーツ、その他のシーツ諸々が悪臭を放ちクリーニングはされていない。ダブルブッキングが起こった理由かは定かではないが、初日から泊まることができず予定の日数の約半分を別の提示された7.5km離れたコンドへ泊まる（通常の旅行者では行きにくいところ）。オーナーは明らかに現地人ではないのでやり取りに違和感がある。レスポンスが遅い、言い訳などが顕著に目立つなど。 総評は悪いですが、この部屋だけに関することなのでほかの部屋はきれいだと思います。立地は問題なしです。
• Verified traveler (2/5): - ドアの鍵は壊れているので、鍵は掛からない。上部に取り付けてあるドアフックのみ。WifiはLocalのUnifiが設置されているがアクセスポイントに問題があり、繋がらない、部屋の枕やベッドシーツ、その他のシーツ諸々が悪臭を放ちクリーニングはされていない。ダブルブッキングが起こった理由かは定かではないが、初日から泊まることができず予定の日数の約半分を別の提示された7.5km離れたコンドへ泊まる（通常の旅行者では行きにくいところ）。オーナーは明らかに現地人ではないのでやり取りに違和感がある。レスポンスが遅い、言い訳などが顕著に目立つなど。 総評は悪いですが、この部屋だけに関することなのでほかの部屋はきれいだと思います。立地は問題なしです。
• Robert (8/5): - Checkin was a painno offfice
• ???? (10/5): - Host was very responsive and welcoming
• Charles (2/5): - They were fully booked when i went for check in, and they havent processed my refund yet.

Photos