SpringHill Suites by Marriott San Luis Obispo
Location: 701 FROOM RANCH WAY, San Luis Obispo, California, 93405, San Luis Obispo, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Experience the charm of San Luis Obispo at SpringHill Suites by Marriott, where comfort meets convenience in a picturesque setting.
Rejuvenate by Our Outdoor Pool
Take a refreshing dip in our inviting outdoor pool, the perfect retreat to relax after a day of exploration.
Stay Connected
Enjoy wireless internet access throughout the hotel, so you can easily share your adventures or stay in touch with loved ones.
Explore Local Attractions
Located just minutes from breathtaking sights like Laguna Lake Park and the San Luis Obispo Children's Museum, you’ll find endless opportunities for adventure right at your doorstep.
Don’t miss out on an unforgettable stay—book your experience today!
Important Information
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can access their rooms with a mobile device.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Continental breakfast
- Wheelchair accessible
- Picnic area
- Elevator
- Safe-deposit box at front desk
- Wheelchair accessible parking
- Free continental breakfast
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
Rooms Available
-
Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
423 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Wheelchair-accessible doorway width (inches): 32, wheelchair-width doorways, visual fire alarm, wheelchair accessible, height-adjustable showerhead, low-height counter and sink, low bed height (inches): 20, lowered counter and sink height (inches): 34, thin carpet in room, toilet grab bar height (inches): 36, portable bathtub seat, lever door handles, bathtub grab bar height (inches): 36, height-adjusted amenities, accessible bathtub, bathroom emergency pull cord, wheelchair-accessible vanity height (inches): 34, grab bar near toilet, raised toilet seat height (inches): 19, low-height door lock, low-height electrical outlets in bathroom, wheelchair-accessible bathroom vanity, low-height view port in door, closed-captioned TV, raised toilet seat, visual doorbell notification, and low-height bed
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Visual doorbell/knocker notification
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Height-adjustable showerhead
- Bathtub grab bar
- Bathroom emergency pull cord
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Mobile key entry
- Desk chair
-
Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
425 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Portable bathtub seat, low-height counter and sink, bathtub grab bar height (inches): 36, low-height electrical outlets in bathroom, low-height bed, wheelchair-accessible bathroom vanity, low-height door lock, toilet grab bar height (inches): 36, low bed height (inches): 20, wheelchair accessible, thin carpet in room, low-height view port in door, lever door handles, wheelchair-accessible doorway width (inches): 32, raised toilet seat, hand-held showerhead, bathroom emergency pull cord, accessible bathtub, visual fire alarm, lowered counter and sink height (inches): 32, grab bar in bathtub, closed-captioned TV, height-adjusted amenities, wheelchair-width doorways, raised toilet seat height (inches): 19, and wheelchair-accessible vanity height (inches): 34
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Height-adjustable showerhead
- Bathtub grab bar
- Bathroom emergency pull cord
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Mobile key entry
- Desk chair
-
Studio Suite, Multiple Beds (Mobility Accessible, Roll-in Shower)
2 Queen Beds and 1 Double Sofa Bed
425 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Raised toilet seat, low-height bed, raised toilet seat height (inches): 19, low-height view port in door, height-adjustable showerhead, low-height electrical outlets in bathroom, low-height counter and sink, shower grab bar height (inches): 36, roll-in shower width (inches): 30, wheelchair accessible, toilet grab bar height (inches): 36, low-height door lock, thin carpet in room, wheelchair-accessible vanity height (inches): 34, wheelchair-width doorways, closed-captioned TV, visual fire alarm, grab bar near toilet, roll-in shower, lever door handles, wheelchair-accessible doorway width (inches): 32, bathroom emergency pull cord, wheelchair-accessible bathroom vanity, height-adjusted amenities, lowered counter and sink height (inches): 34, and low bed height (inches): 20
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Height-adjustable showerhead
- Shower grab bar
- Bathroom emergency pull cord
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Mobile key entry
- Desk chair
-
Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)
1 King Bed and 1 Double Sofa Bed
425 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Visual doorbell/knocker notification
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Mobile key entry
- Desk chair
-
Studio Suite, Multiple Beds (Hearing Accessible)
2 Queen Beds and 1 Double Sofa Bed
422 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Visual doorbell/knocker notification
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Mobile key entry
- Desk chair
-
Studio Suite, Multiple Beds
2 Queen Beds and 1 Double Sofa Bed
425 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Mobile key entry
- Desk chair
-
Studio Suite, Multiple Beds (Mobility Accessible, Tub)
2 Queen Beds and 1 Double Sofa Bed
423 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Portable bathtub seat, low-height counter and sink, bathtub grab bar height (inches): 36, low-height electrical outlets in bathroom, low-height bed, wheelchair-accessible bathroom vanity, low-height door lock, toilet grab bar height (inches): 36, low bed height (inches): 20, wheelchair accessible, thin carpet in room, low-height view port in door, lever door handles, wheelchair-accessible doorway width (inches): 32, raised toilet seat, hand-held showerhead, bathroom emergency pull cord, accessible bathtub, visual fire alarm, lowered counter and sink height (inches): 32, grab bar in bathtub, closed-captioned TV, height-adjusted amenities, wheelchair-width doorways, raised toilet seat height (inches): 19, and wheelchair-accessible vanity height (inches): 34
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Height-adjustable showerhead
- Bathtub grab bar
- Bathroom emergency pull cord
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Mobile key entry
- Desk chair
-
Standard Studio Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
425 sq feet
Internet - Free wired internet access
Entertainment - 50-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, desk, and phone
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Dining table
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
- Soap
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Mobile key entry
- Desk chair
Guest Reviews
- David (10/5): - Everything about this place was excellent. Kudos to Kevin and the front desk staff. Everybody was just wonderful, as were the rooms. Excellent experience. Wouldn’t hesitate to return.
- Marty (10/5): - Totally Satisfied!
- Olimpia (8/5): - At check in we were greeted immediately. Staff was great and very helpful.Room was mostly clean bathroom floor needed to be mopped but other than that it was good. Hotel close to everything 2 blocks from Madonna Inn.
- Anna (10/5): - ..
- Mimo (10/5): - Yes and yes
- Brittany (10/5): - Cute little shopping area next door. Close to Madonna inn and downtown. Would stay here again!
- Kathy (10/5): - It is a new property so everything is clean and fresh. I dislike being charged for parking, please just include in rate per night. ) - ;
- Tova (10/5): - pleasantly enjoyed my time here
- Clara (10/5): - Plac and town is beautiful!!
- Verified traveler (8/5): - clean, new, spacious, good location. but breakfast area was quite crowded, tables not cleaned, food not enough
- Benneth (10/5): Great Labor Day Weekend Stay - Everything about our stay was great. Clean room, friendly staff, close to shops and restaurants. We will stay here again.
- QUYNH (10/5): Wonderful stay - We had a wonderful stay over Labor Day weekend! The hotel is very new, beautifully designed, and exceptionally clean throughout. Everything feels fresh and well cared for, which made our stay extra comfortable. The staff were warm and welcoming from the moment we arrived. A special shoutout to the kitchen staff, who worked tirelessly to keep everything running smoothly during a very busy breakfast rush. Chris, in particular, went above and beyond—managing a big crowd with professionalism, kindness, and a great attitude. His hard work really stood out and made the experience even better. Overall, this hotel is a gem—clean, modern, and staffed with people who truly care about their guests. We’ll definitely be coming back!
- Ram (8/5): - Nothing unique. No need to charge $15 per day for parking
- Maria (10/5): - Great
- Anthony J (10/5): - Great location off 101 . SLO Farm-market next next store with shopping and restaurants. Also little feeding zoo with goats and donkeys my toddler loves . Would stay again
- Amada (10/5): - The best!
- Samantha (10/5): - Beautiful place. Love the property. Good for kids and family vacation.
- Rachel (10/5): - New property. Close to restaurants. Enjoyed breakfast and lobby area.
- Sergio (10/5): Visit SLO - Great location in a newly developed area area of SLO 10 minutes away from downtown. Best part, 2 minutes walk to Farmers Market (groceries, Paso Robles Brewery, food, ice cream, bakeries and coffee shops)
- Verified traveler (10/5): Comfortable, clean and modern - Comfortable, clean and modern. Next to market/shopping center and minutes from downtown SLO & Campus
- SUE (2/5): - We were in our room sleeping and the staff sent another guest up to check on our room in the middle of the night. When we called front desk he told me there was an issue with the system and hung up!
- Carmen (10/5): - Great stay and easy to access Cal Poly SLO.
- Ana (10/5): Stay here!! - We checked in late night and we just wanted a place to rest. Upon entering the room we were so surprised at the cleanliness and comfort. I loved the room. Very spacious. I can tell they are new, but still a great location and amazing staff. Breakfast was also a good selection.
- Ricardo (4/5): - Overall, nice location. Extremely disappointed that I have asked three different individuals to make sure the front desk manager was to call me, and I never received a phone call. I have let those individuals know in person, and when I finally arrived home, I called twice asking for a manager, but I kept on being told he doesn’t work on Tuesdays and Wednesdays of last week. Called on Thursday and Friday, and even over the weekend still nothing.
- Anthony (8/5): Nice new spot - Great new spot. Bed was uncomfortable and no housekeeping
- Teresa (10/5): Brand new hotel-love the spacious room - Love this new hotel! The lobby is spacious and has a nice bar area. The rooms are quite big, bed was very comfortable and I also liked the pillows and bedding. The bathroom was big and I liked the toiletries because they had a lavender and eucalyptus scent. Breakfast selection was ok, but not spectacular. The blueberry muffins were the best part. I’d definitely stay here again.
- Ben (10/5): - Amazing location!!!
- Adrineh (4/5): - The suite arrangement was awkward. Room service non existent or insufficient. The hotel overpromises but underdelivers.
- Lisa (10/5): - Wonderful new property!
- Hakan (6/5): - Not sure why they charge for parking...there are no other options to park.
- Ram (10/5): - Our was great. The only downside is parking fees. It is a little too much for a small town like SLO.
- Daniel (10/5): - Nice fairly new property. Everything went well and there are multiple food choices within walking distance next door.
- Lawrence (10/5): - Jesus in the breakfast was hard working. Provide fresh meals. Hot food. Friendly.
- katherine (10/5): - Great hotel in great location!
- blanca (10/5): - Our family had a wonderful time at this location. We appreciate the friendly staff Especially in cleaning and maintenance and serving food areas. We enjoyed the open lobby. I highly recommend this location, especially for families looking for a place to stay
- Marisa (10/5): - We were in a room with a King bed & sofa bed. My very tall (6’5) teenage son slept on the sofa bed. Said it was very comfortable. The rooms were very clean, spacious & up to date. Loved that there is a space to sit ( couch) , a desk & a sort of privacy screen from the desk/ couch area to the bed. There is also a brewery, eatery & market in walking distance. Both our sons are attending Cal Poly, willdefinitely stay here again.
- Jessica (10/5): - Family, friendly, walking distance to shops and open dining, clean, friendly staff
- Steven (8/5): Will stay again - The person checking us in wasn’t friendly at all but was very efficient. Very quick and easy check in. The room and property were great
- piggpen (10/5): - Great
- John (10/5): - Great location
- M B (10/5): Great stay! - Very clean, and room was really spacious. Breakfast was decent. Easy access to freeway and shopping and only about 5 minutes from downtown. Would definitely stay here again.
- Stephen (6/5): - Smart new hotel spoiled by some poor design and poor communication. For a new hotel sound proofing between floors was very poor with a 'herd of elephants' apparently residing on the next floor both nights. Plus no power points near beds?. Room cleaning has to be requested (but no one told us that when we checked in), and you are charged $15 per night to park in, effectively, a retail development (this not listed on Expedia). Room size very good but otherwise an irritating stay
- M (8/5): - Beautiful and clean property. Conveniently located.
- Thomas (2/5): Find some place else. - Upon checkout I was promised a copy of my bill via email. When that never came I began the arduous task of trying to reach someone at the desk. After letting the phone ring and ring for 15-20 minutes multiple times, I finally got someone to answer. They tried to find a record of us staying there but could not. ?????? $15 a day to park also seemed extreme. Would NOT ever stay there again.
- Jennifer (10/5): - Very clean and perfect location .
- Jamie (10/5): - The staff were incredibly helpful
- leslie (10/5): - Very nice
- Haley (8/5): - You are charged $15 to park your car which I never saw posted anywhere and was shocked to have to pay. Breakfast is a mess- too small of an area for the amount of people that circulated down there. Bad flow- poor organization. Low options. Staff at the bar and front desk were very friendly.
- Tracy (8/5): - $15 to park??? Not LA not SF. Not even Downtown SLO. Nobody likes surprises that cost $. When I questioned it, your staff was like, yeah that’s the way it is. Well I/we won’t be back. Empower your staff to waive or handle small issues. Free drink coupon? Appetizer? ??
- James (10/5): - Very nice new hotel. The rooms are spacious and clean. We would go back to it. I recommend two things to make it even better. 1. Redo the planter between the EV charging stations so people can walk through that area without having to step on area planted to get to their parked cars. 2. An additional person is needed to get the breakfast food out as many things run out and are not refilled in a timely manner.
- Robb (10/5): - awesome property, great location
- Morena (10/5): - Stayed on our way up North to Eureka. Super clean and quiet.
- Cheng (10/5): - New and very clean with nice lobby with many seating areas. Super nice staff.
- Kaitlyn (4/5): - Very odd experience. I am aware that this is newer hotel. I went to check in at reception, there was one worker and a long line. When I did get checked in I went to the room and it was not ready at all, there was plastic covering the walls on one side, one bed completely stripped and almost pushed off of the frame, the other bed unmade, someone else’s room key on the couch. I exited the room and had my kids go back into the car. I went back to reception where there was still only one worker, and several people in line. When I explained to her what I just experienced there was no apology or anything and she just made me feel like what I said wasn’t true. She changed the room and gave an ADA room instead when that wasn’t what I had booked. The key card didn’t work, I had to go back a third time. The room was fine, the bed was comfy but the layout was odd. The TV was not in front of the beds or the couch. It was on a wall that is hard to see from the furthest bed. The complimentary breakfast was subpar. There was definitely not enough food for the amount of people there. They had ran out of a lot of stuff and the cereal options weren’t very good. The Egg, 3 cheese, jalapeño soufflé was grainy and inedible. It is two hotels combined into one as well which is something I had not seen before. I wouldn’t book here again.
- Tatiana (10/5): - Very comfortable
- Christina (10/5): - Brand new hotel. The staff at front desk were all super helpful. Breakfast time can get crowded so get there early. Love love love that it’s right next to SLO Ranch Farms, super convenient for groceries and restaurants.
- Lester (10/5): - Our toilet and TV had issues. Called the front desk issue was taken care within 5 mins. Great service!!
- Robb (10/5): - beautiful property, nice shopping and dining within walking distance
- Eric (10/5): - Awesome host , nice place close to Madonna Inn
- Diane (10/5): - Amazing hotel, great location and area for our stay. We will definitely return to stay again
- Michael (8/5): - A little sterile, not a ton of character but nice hotel clean and new
- Courtney (10/5): - Brand new!! With a cute little farmer's market next door.
- Manuel (10/5): - Great stay!
- Maria (6/5): - The property is new and very clean. The pool had bugs floating around the water but the windy weather could have been the reason for the condition. The beds are comfortable, rooms are quite and dark, and shower pressure is good and hot. The breakfast was not that tasty and they ran out of items frequently. It's very small for the amount of guests in the hotel. Also the seating area is limited that have actual dining tables. Customer service is very lacking. The woman who checked me in was very condescending and did not explain any hold charges that were placed on my card. She had me run my card through the machine twice as she said the first time did not work however I verified with my bank there were 2 different holds. I was also informed of the $15 parking charge however was charged twice for a one night stay. While in our room I attempted to call the front desk for over 10 mins with no answer. I went downstairs to find the staff standing there and talking so not sure their phone system works correctly or ringers are on silent. I did ask about the double charges on my account and the gentleman at the front desk said they're only holds so not to worry about it and to call customer service if not released in 7-10 business days. There was no apology for the confusion or any review of my account to advise of the separate charges. He did correct the error on the double parking charge. However the very poor customer service is not what I've come to expect as a Marriott member.
- Nicole (10/5): - Breakfast was slim at 9:20. No coffee etc
- Verified traveler (10/5): Great Hotel and Excellent Staff! - This hotel was amazing and the Staff (especially Elaine) was amazing!! We definitely want to come back and visit! We love the delicious restaurants and eateries around along with the walkability of the area. Very family friendly and the facilities are clean and relaxing!
- Lesa (10/5): - The hotel is located near plenty of shopping and dining options. The hotel itself was very well maintained, clean and very inviting. The continental breakfast was standard, leaning more toward health conscious choices, but was still solid.
- ChienLi (8/5): - Nice staff
- andi (10/5): - Brand new hotel. Pretty lobby and outdoor area. Room was stylish and good size. Staff was very friendl.
- Arturo (10/5): - Awesome customer service
- Cutberto (10/5): - The property was beautiful man, the staff was very friendly. The gym, the pool my vehicle was very close to my room. I did have one question though were do they get those office chairs, those things are sweet! Will recommend for anyone looking for a room for a short/long stay!
- William (10/5): - Breakfast staff was awesome
- Heather (10/5): - Very nice
- Derya (4/5): - It’s a brand new hotel. Everything is new. However, the overall experience wasn’t good and here’s why: our trip was confirmed when we booked, but I knew we were going to arrive late so I checked in using the app. It did tell me that I checked in but didn’t give me a room number. When we arrived, there were no rooms left. They had overbooked. After some effort, they gave us a room which turned out to be an ADA room. Things are configured differently and not very useful (such as fewer drawers, lower hangers,etc), but we were thankful to have a room to sleep in. The shower was cold for the two days we tried. First morning, they ran out of food. It was a busy weekend, but when you know you’re overbooking, you should also know all those people will eat breakfast. Breakfast items were good the other days we stayed. We didn’t have enough towels in the room and I asked for towels and cleaning- neither were taken care of. Since I figured they ignored the messaging through the app, I actually told one of the cleaning crew that we wanted cleaning, but it didn’t help. When we finally told the management got housekeeping the next day, they didn’t pick up the trash and we had food leftovers stay with us for three nights. One of the elevators was out of service the whole time. Our room keys stopped working the last day… In short, new property but sloppy management. It hurts more when you’re paying $400 a night.
Photos
