Granbell Hotel Otaru

Name: Granbell Hotel Otaru
Address: 1-1 Sakaimachi, Otaru, Hokkaido, 047-0027, Otaru, JP

Location: 1-1 Sakaimachi, Otaru, Hokkaido, 047-0027, Otaru, JP

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Experience the charm of Otaru at Granbell Hotel Otaru, where modern comforts meet breathtaking views.

Rooftop Terrace & Relaxation
Elevate your stay with stunning views from our rooftop terrace, the perfect spot to unwind.

Dining Excellence
Savor delicious meals at our on-site restaurant and enjoy refreshing drinks at the bar/lounge, with daily buffet breakfasts to kickstart your day.

Convenient Amenities
Enjoy 24-hour front desk service, laundry facilities, and self-parking options, all designed to make your stay as comfortable as possible.

Located just steps away from the scenic Otaru Canal and Sakaimachi Street, this hotel is your gateway to local attractions. Don’t miss out—book your stay at Granbell Hotel Otaru today!

Important Information

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Parking height restrictions apply.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

24-hour front desk
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Smoke-free property
Parking (limited spaces)
Self parking (surcharge)
Rooftop terrace
Coin laundry on site

Rooms Available

Double Room, Non Smoking

1 Queen Bed
Internet - Free WiFi 50+ Mbps
Entertainment - Smart speaker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smart speaker
Superior Double Room, Non Smoking

1 Queen Bed
Internet - Free WiFi 50+ Mbps
Entertainment - Smart speaker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smart speaker
Twin Room, Non Smoking

2 Twin Beds
Internet - Free WiFi 50+ Mbps
Entertainment - Smart speaker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smart speaker
Deluxe Twin Room, Non Smoking

2 Large Twin Beds and 1 Twin Sofa Bed
Internet - Free WiFi 50+ Mbps
Entertainment - Smart speaker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smart speaker
Accessible Room, Non Smoking

1 Twin Bed and 1 Twin Sofa Bed
Internet - Free WiFi 50+ Mbps
Entertainment - Smart speaker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Wheelchair accessible
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smart speaker
Corner Suite, Non Smoking

2 Large Twin Beds and 2 Twin Sofa Beds
Internet - Free WiFi 50+ Mbps
Entertainment - Smart speaker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smart speaker
Hollywood Twin Room, Non Smoking

2 Twin Beds
Internet - Free WiFi 50+ Mbps
Entertainment - Smart speaker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smart speaker

Guest Reviews

saiki (8/5): - 従業員の対応は、非常に親切でしたが朝食が期待していましたが小樽らしくなかったのが残念でした。
YUMIKO (6/5): - スパは良かった
Hitomi (6/5): - Room is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small.
wilbert (10/5): - Great. Only issue was the airco which was only in Japanese, we had to ask the frontdesk to assist at any adjustment
satoru (6/5): - 想像以上に狭かった
YORIKO (4/5): - お盆の時期だったから仕方ないのですが、値段の割に部屋が狭くてびっくりしました。
Lin cheng (6/5): - 適合雙人的輕旅行住宿，以家庭旅遊的角度，不管是停車（無提供）、房間大小（CP值）都不突出。
RIKAKO (10/5): - 3泊しました。深さのある露天風呂がとても気持ち良かったです。新しいのでお部屋も清潔で、スタッフさんも感じの良い方が多かったです。 3泊の場合、お部屋の掃除が1回のみで、タオルやコーヒーなどの備品を自分でフロントに取りに行かないといけない点だけが残念でした。
Verified traveler (8/5): 可以觀望一下再入住的酒店 - 非常新的酒店, 新到令我覺得整體配套都尚未準備好開業環境跟酒店的狀況非常優秀, 值得推薦房間也很舒服, 大浴場也很寬敞唯獨酒店的服務人員及配套很不友善無法為住客提供充足的車位服務人員指示泊其他停車場時也說不清收費想要加購早餐被告知已滿額無法加購晚上想要多拿一個枕頭也被告知已經沒有額外的枕頭了想要入住的朋友可以考慮等酒店營運多一段日子再去吧
David (4/5): - Check in 時間太久了！
Naomi (2/5): - オープン日初日の宿泊で利用しました。 ①到着して、駐車場に停車させる際、【ボタンを押してスタッフ呼び出し】と記載あったが、ボタンを押してもスタッフが出てこなかった。ホテル内に入り、スタッフに聞いたところ、満車だから近くのパーキングを案内された。呼び出しボタンの意味あるか？ ②部屋入口オートロックの不備。大浴場から戻ったら、部屋の鍵が開かず、エレベーター前の内線に行ったが、内線番号を押しても繋がらない（というかかけ方が良くわからない、説明書き内容不足）結果的にドアは初期設定不備だったらしく業者に問合せしリセットしたら開いたとの事。 ③部屋の鍵が開かない間、6階のラウンジで飲みながら待たせて貰ったが、（大浴場帰りのトラブルで財布を持ってなく、鍵が開いたら財布を取りに部屋に行くつもりでいた）ホテルの方がラウンジまで解錠出来たと呼びに来たが、ラウンジの店員さんに状況は何も説明してくれず、自ら、財布を取りに部屋に戻っていいか確認し、退店。その後、ホテルの方から、鍵開くか一緒に部屋まで付き添う、と。だったら、その事をラウンジの方に言ってくれたら、私が財布を忘れてラウンジに入ってるおっちょこちょいな人みたいな恥かかずに良かったのでは？配慮が足りなく残念。 ④洗濯しようと3階に行ったが、地図に場所の記載なし。エレベーター横には、自販機コーナーがあったが、その表記すら地図にない。 3階フロアを探し周り、一番奥まった場所で発見。これは誰も分かりません！そして、洗濯機もトラブルしてるのか、ホテルの方2名で対応中。結果的に夜に洗えず、朝5時起きで洗いに行った…。 ⑤部屋の電気のスイッチが分かりにくい！部屋中探すが見つけきれず、AIアシストが置いてあるから、もしや？と思い、部屋の電気を消して！と指示出したが、もちろん出来ない（笑）結果的に、ベッドの枕で隠れてた…。 ⑥ベッドの高さがとても高いため、高齢者や足腰悪い人には、負担大きいと思う。諸々、残念すぎたが、オープン初日で、設備は新築のためキレイさだけは満足。