The Enchanted Suites & Residence

Name: The Enchanted Suites & Residence
Address: 2725 N Pennsylvania Ave, Roswell, New Mexico, 88201, Roswell, US

Location: 2725 N Pennsylvania Ave, Roswell, New Mexico, 88201, Roswell, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Welcome to The Enchanted Suites & Residence, your perfect getaway in Roswell!

Culinary Delights
Indulge in a variety of flavors at our two inviting restaurants, and enjoy a complimentary reception each evening to mingle with fellow guests. Start your day right with our delicious continental breakfast, served fresh every morning.

Comfortable Accommodations
Feel right at home in our spacious suites, complete with kitchenettes featuring full-sized refrigerators and microwaves. Unwind with cable television and enjoy the convenience of separate sitting areas and desks for your peace and productivity.

Unmatched Convenience
Experience seamless travel with our 24-hour complimentary airport shuttle. Host your next event in one of our four meeting rooms or take advantage of our dry cleaning services and 24-hour business center, all designed to cater to your every need.

Book your stay at The Enchanted Suites & Residence today and experience comfort like never before!

Important Information

Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

Free breakfast
Meeting rooms
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Free airport transportation
Free breakfast
Meeting rooms
Smoke-free property
Wheelchair accessible parking
24-hour business center
Free reception
Free self parking
Free continental breakfast
Housekeeping on request
Couples/private dining
Private picnics
Proposal/romance packages available
Health or beauty spa nearby
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Dog exercise area
Change of towels (on request)
Change of bed sheets (on request)
Well-lit path to entrance
Stair-free path to entrance
Accessible shuttle
No accessible shuttle
Accessible airport shuttle
No accessible airport shuttle

Rooms Available

Standard Single Room, 1 Queen Bed

1 Queen Bed
Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
Family Double Room

2 King Beds
Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 5 (5 Adults)
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Free Local calls
- Separate sitting area
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Griddle
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Computer monitor
- Meal delivery service available
- Printer
Standard Triple Room

3 Queen Beds
Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Free Local calls
- Separate sitting area
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Griddle
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Computer monitor
- Meal delivery service available
- Printer
Standard Studio Suite

1 Queen Bed
Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Free Local calls
- Separate sitting area
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Griddle
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Computer monitor
- Meal delivery service available
- Printer
Family Double Room, 2 Queen Beds, Non Smoking, Kitchenette

2 Queen Beds
Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Free Local calls
- Separate sitting area
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Griddle
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Computer monitor
- Meal delivery service available
- Printer
Family Double Room

1 King Bed and 1 Queen Bed
920 sq feet

Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Free Local calls
- Separate sitting area
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Griddle
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Computer monitor
- Meal delivery service available
- Printer
Standard Single Room, 1 King Bed

1 King Bed
527 sq feet

Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - 2 bathrooms, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (3 Adults)
Standard Studio Suite

1 King Bed
367 sq feet

Layout - Separate sitting area
Entertainment - 40-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Free Local calls
- Separate sitting area
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Computer monitor
- Meal delivery service available
- Printer

Guest Reviews

David H. (8/5): - This property use to be an assisted living facility. The foyer and dining room are decorated pretty. The rooms need some extra care like all the linoleum and cleanup the gross marks on the wall!
Daniel (8/5): - Clean room, helpful friendly staff
Brian (8/5): - Parking, as other indicators proved, is NOT designed for hotel, but other purposes.... ??? My impression was that this facility was designed and built as a nursing home/independent living facility.... My room had some EXTREMELY NOISY "tenants" directly upstairs. The noise suddenly stopped at 11:00 pm
Troy (10/5): - Excellent stay, very large suite style Rooms. Better than average breakfast! Friendly and welcoming staff, we would stay again.
Antoinette (10/5): - Great room for a great price!
Lisa (10/5): Fabulous service - Rooms are clean and comfortable, but the warmth and friendliness (and excellent problem-solving skills) of the front desk staff is what makes this place great.
jeri (10/5): - The staff was friendly and very helpful
Jacob (10/5): - The building is very plain looking on the outside, but super nice and clean on the inside. No pool, which I like, because it generally means a lot less kids running around. I got an awesome room for $68 including taxes and fees.
Ken M. (10/5): - It was a very pleasant find that we would not have located without hotels.com
David (10/5): - A converted nursing home. Big room. Big fridge. Nice bed. Game room. Fitness room. Eggs florentine, bacon and french toast breakfast. Very nice place for the price!
Mary (10/5): - Very friendly and helpful staff. Rooms were clean
Sue (10/5): - This hotel was just perfect for my dog and me. The rooms are very large and comfortable. I wish the shower had better water pressure and bigger towels. The building needs some renovations, but everything was very clean with plenty of nice decorations (some still had price tags!) Plenty of room for walking dogs outside, but some areas are loaded with "goat head" thorns, so be careful. I really appreciate the kitchenette in the room, and breakfasts were great! So much fresh fruit and the burritos were wonderful! There are a lot of extra amenities like a well stocked library, toys for kids, fruit infused ice water in the lobby, etc. The staff was very friendly, pleasant and always helpful. The rooms are not very sound proofed; we had a party across the hall and a couple who wasn't looking for a restful night in the room next door, but the hotel can't be faulted for that. We will definitely stay here again.
Donna (8/5): - If I could give the staff a 10, I would. They were so accommodating, friendly and helpful, making sure all of our needs were met. The rooms were somewhat dated with marked furniture but clean. They did have a full refrigerator with freezer which was convenient also.
Robert (8/5): - Nice
Gina (10/5): - Huge clean room. Parking wasn’t great but overall I’d stay again for the price.
Iram (10/5): - Clean rooms
Mark (10/5): - Looks like it used to be a nursing home, so rooms are very spacious and nice. Staff was very friendly, hotel looked in good condition. Would recommend, ill probably end up staying here again in the future.
Pat (10/5): - The handicapped parking up front had cars with no placards displayed, had to park in back and walk around to front to get in.
Jalon (10/5): - Amazing place. Parking is kind of annoying, but everything else is amazing
Richard (8/5): - Very nice place. Trees on the side parking lot need to be trimed up and they need more lighting there.
Jesus (10/5): - Parking limited in front
Jasmin (10/5): - Awesome place to stay
Jeffrey (10/5): - Hidden gem in Roswell. Definately recommend staying here. Large, clean rooms, friendly staff. Breakfast was scrambled eggs, bacon, toats, bagels, fruit, applesauce and a few cereals. Ask Roger if you need anything. He's very friendly. Bed was the best on our trip.
Sandra (10/5): - Very nice inside
Sandra (8/5): - Very nice when walking in and customer service has been great will definitely stay again thank you
Jeremy (10/5): - The staff were friendly and accommodating
Tom (8/5): - This is a great property, clean, neat, and located in a nice location. We will be back next year for the Air Races.........
Perry (8/5): - This place is quiet and nicely off the busy street. Appears to be a converted supported living facility so the rooms are large with closets and linen closet. Full size fridge, small microwave and small sink - cabinets too. AC is cold and the have an exercise room, game room, and a library! It is dated and furnishings are ultra basic, but it is clean, water is hot, and the RV is fairly large. With a little updating and new paint - and some nicer furniture the place would command twice the price or more. But then, the price is why I chose it in the first place.
Teresea (10/5): Hidden Gem - Front desk assistance very friendly and helpful. Location is only a block off the beaten path. Would definitely stay again anytime I'm passing through this area. Very large and comfortable rooms. We had a room with 2 queens and 1 king for an exceptional rate. Missed breakfast of buiscits and gravy since i had to checkout early 😩
Susan (10/5): - I was pleased for the price. Staff is very friendly. Room was clean. Pet friendly. Breakfast was good. My only disappointment was the very low water pressure in the shower. But I also understand that sometimes it is what it is.
Kalli (10/5): - Everyone was super friendly, the hotel was nice. Room was very very clean. We enjoyed our stay.
Pat (4/5): - Thus far, the facility is “okay” at best. Dead roach in closet doesn’t help. However, biggest problem is noise coming from room above with kids - might as well be in the same room with them.
Michelle (6/5): - We came for the Roswell tourist activities and locations. This hotel was a short drive to alien themed locations. For various reasons, the room was dirty. The flooring near the sink and fridge was sticky and looked dirty. The black couch had white stains on it. The shower head was discolored (pink mildew). We were put in a room with a broken toilet that seemed like it was clogged but just didn't flush. It took staff 1.5 hours to leave a plunger outside the door. After that didn't work, we were moved to another room.
Verified traveler (10/5): Spacious, comfortable stay! - We stopped in for the night while traveling. This was a wonderful, spacious place where our family felt very comfortable and very safe. The staff was super friendly and helpful. The bed was one of the most comfortable we've slept on while traveling. We would definitely stay there again!
Deana (8/5): - Got checked on late. Room was very hot. Its summer time. Relaxed got ready for shower no towels, washrags or toilet paper. Started out a bad night. And was a walk for me being disabled.
Christie (10/5): - This hotel was wonderful and my husband and I travel all over the u.s. We had a mini suite which had a kitchen Bed was so comfy we didn’t want to get out of it lol Rooms were very quiet Has a game room a library and a fitness room Breakfast was the usual but good Staff were very friendly and accommodating Lots of parking spots I would recommend staying here for sure if you were passing through Roswell
Natalya (10/5): - Great value
Verified traveler (8/5): Great hotel - Great hotel great conditions not too many options for breakfast
Adam (10/5): - great and inexpensive
John (8/5): Renovated supported living apartments - We booked a two bed room which turned out to be a two-room apartment. Which was nice. My wife and I were in one room and my daughter was in the other room which used to be the living room of the apartment. The only thing is in the listing it's listed as a kitchenette. And the only thing there was a refrigerator no stove microwave nothing. I've stayed in other kitchenettes where there are even plates and cooking utensils but this was completely bare. Disappointing since we had planned on cooking our dinner there. Breakfast was fairly good.
Daniel (10/5): - Big comfortable at a great price
Monique (10/5): - Good
Laura (8/5): - Very nice place. Spacious room that was clean and had separated bedrooms. There was no hot breakfast due to a kitchen fire, but other than that it was a really nice place.
Jose (8/5): - Muy amanle su personal y esta limpio
Veronica (6/5): - This place was comfortable just wished the other room ac worked and have a different door to get in besides going through the private bedroom. Other than that it’s a good place.
Ryan (10/5): Hidden Gem! - We were so surprised by this unexpected gem. The lobby is gorgeous. The staff (and I spoke to many) were all friendly and helpful. It’s a remodeled retirement center so the rooms are huge! With separate bedrooms! The breakfast had REAL scrambled eggs, sausage and the fluffiest pancakes I’ve had in a long time. (Seriously, these carbs were worth it. lol) We came for the Aliens but our kids liked the room so much we decided to stay an extra night and do some Rockhounding in the area.
Ailin (8/5): - We had a very comfortable stay, staff was friendly and all. The place its self is run down. And the for the breakfast you can tell the dishes arnt cleaned properly as all of them had stains and water stains the stay itself was comfy though
Mark L (8/5): - Nice place
Yolanda (10/5): - Everything perfect but didn’t had breakfast, they said kitchen was shut down for that day.
Amanda (10/5): - This was such a great find. The staff were amazing and friendly. We were walked to our room to ensure everything was ok and to our liking. Very beautiful place and such an amazing idea. Really loved staying here so much.
Tina (8/5): - The only thing was there was no restaurant or bar. The kitchen had a fire and it was closed
Verified traveler (6/5): - The hotel was clean and beds were comfortable. There was no soap in the hotel room and breakfast was pretty weak. There were only donuts cut in half and pastries cut in half.
Hector (6/5): - Dog hairs on the sofa, bucket with water on the floor.
eirik (10/5): - Great place to stop for a night
Deborah (10/5): Tremendous value - Surprisingly awesome place for great price.
Alison (10/5): Quiet location and excellent value - This was excellent value for money; the room was huge and well maintained. The property looks newly converted and we both enjoyed a peaceful sleep. Moving forward, i think the hotel could add simple touches like a hairdryer in the room, and the person working the breakfast would only bring a plate out of the kitchen when someone areived which seemed odd! Would highly recommend for the price, though.
Jamie (10/5): - This property is so cute and has so much to offer!
Chelsea (8/5): - The front desk staff was amazing. It was quiet and a good size room.
Michael (6/5): - Don’t count on breakfast here.
Tommie (10/5): - Quiet. Clean. Friendly staff. Accommodating for a last minute reservation!! Affordable! Will keep this property in mind for our return to Roswell!! 👽👽👽
Jeff (10/5): - Awesome
Angelica (10/5): - This a great place for us to stay for the night. We had a family room with three beds which was great for our family of 5. There was two rooms, the first w two queen beds, the second w a king bed. The beds were nice and firm. Two huge closets, cute little kitchen area and nice walk-in shower. The only thing keeping me from giving 5 stars was that the shower got water onto the bathroom floor and there was no second TV in the room w the king bed. Breakfast was good, buffet style that served eggs, hash browns and sausage. There was also cereal which the kids were happy about. Overall we enjoyed our stay, especially the price!
Deborah (10/5): - Loved the quirky decor and the sweet front desk staff. Was a quiet, clean enjoyable stay
Marissa (4/5): - Not too bad but not the greatest. Only one trash can in room no extra toilet paper, had rust or some kind of build up around the kitchen sink, microwave didn't work.
Alex (8/5): - The property was well maintained and clean, the room was spacious with great a/c. The metal bed frame would make noise anytime you rolled over and the pillows were very thin (bring your own). Great stay otherwise!
Keynisha (10/5): - I like that it smells good soon as you walk in. Everyone was very friendly. The breakfast could be better, but I did like that the eggs were fresh and not powdered eggs. Some of the lights on the bathroom in our room were out. But the room was very clean. We will definitely come back. Thanks for the lovely stay.
Bruce (10/5): - They’re doing some renovations to improve the hotel. Amazing staff
VANESSA (10/5): - Very spacious rooms!! Love it
Leonardo (10/5): - Great place we lived the size of the rooms for family
Brooke (2/5): - I had a family emergency, wasn’t able to make the booking because we were already traveling that way with little to no service snd had to turn around so I couldn’t cancel the reservation and since it was a holiday they won’t refund the money I paid because “they couldn’t re sell the room”. I hope they never encounter a family emergency and aren’t put in a weird position.
Krystle (10/5): - We had a great stay here! Property is beautiful staff was friendly and very helpful. However the breakfast was not edible. We had to go find a place to eat.
Ernest (10/5): - Great staff great food
Verified traveler (10/5): - Very nice hotel! The staff was friendly and the room was clean and quiet.
Verified traveler (10/5): Our new Roswell spot - Not sure why other reviewer was freaking out about the building. These are short and long term residential units. Beds were comfortable and unit was large. Staff is helpful.
Kyrsten (10/5): - Excellent hotel! Quiet and tucked into a neighborhood. Big rooms. Excellent amenities all included. Loved the game room and theater. Breakfast was excellent with great variety (not just pastries!), well stocked and a lovely dining room. All employees were friendly and attentive.
Rachel (10/5): Great converted hotel! - The hotel was clean, the staff was friendly and helpful. Our kids wanted to stay longer! We enjoyed our time in Roswell.
Robert (10/5): - Very clean and very friendly staff
Verified traveler (4/5): Gross! - Check in was weird. The front desk agent walked away for like 5 minutes to do... something? He walked us to our room, which was nice. The place was crawling with cockroaches...there were 4 in our room overnight. Outside, when we left, there were easily hundreds dying or dead outside. Also, in the lobby women's bathroom, there were boogers wiped all along the bathroom wall and the sink was incredibly dirty (caked on soap/dirt for one). The cook for the restaurant spent the whole time talking with the front desk agent and then gave us a printed menu that was charging $80 for a steak (?!).
Ryan (8/5): - Pretty new hotel but they working on it !
Michele (8/5): - It was unique.
Lindsay (4/5): - Wish the locks to the room were better. Definitely doesn’t feel very secure. Our room we had an actual key with just one little lock. When we walked into the room there looked to be a cockroach or something similar next to the first bed and kitchen area. We were able to kill it and then there was a huge glob of hair next to the cockroach. They had no trash cans. We checked in very late after a very long drive so we didn’t say anything in the moment since the kids just needed to get some sleep. When we checked out there was no one at the front desk. When I rang the doorbell someone from the kitchen came and got the key from me so I wasn’t able to talk to anyone about the conditions.
Verified traveler (8/5): Book with Caution - This is a newer facility and still up and coming and still being set up. Food situation is pretty grim at this time: even though there is complimentary breakfast included, it is not readily laid out for the guest. You have to ask the kitchen associate for everything. The kitchen associate was rough and temperamental and not welcoming. So, you don't feel like asking here again and again or with the worry that someone might mess your food behind the scenes. Basics were missing like accompaniments: butter pouches, creamcheese or jam to apply on the toast. No toaster. Breakfast was repetitvely the same-bacon, egg, sausage, egg and toast; no fruit, yogurt, milk, ketchup or or plain creamer available. Only sweetened creamer was there. The coffee cardboard glasses finished and when asked, I was given plastic water glasses in which coffee could not be poured. A guest was vaping in the dining area. This should be strictly prohibited especially in a kid-friendly zone. The rooms: are missing a table, and seating of some sort for office work, iron, iron board, hangers, hair dryer. Rooms are spacious though. This is a hospitality industry and the basics of hospitality were missing. Game room is an added bonus adn an excellent I did provide feedback to the front desk staff since they were very courteous and open to feedback and receptive. I would love to come back here when they improve. attraction to the guests. The gym was fantastic and I used it everyday of my stay.
Josh (2/5): - This is attached to a mental hospital!!!
francois (8/5): - Extremely helpful staff, whatever extra we needed we got it right a way
Sheryle (6/5): Beautiful but uncomfortable - The facility is absolutely beautiful. You can tell that it was priorly an assisted living home because there are signs and things like residential dining area throughout the entire facility and there are emergency pull strings next to all of the toilets. The beds were rockhard, so neither set of people got much sleep although they were supposedly brand new orthopedic mattresses. They were extremely hard. In fact, the second night, I asked for extra pillows to sleep on top of the pillows on top of bed. Second bedroom has no air-conditioning in it so even with the door open to the living room, the room was still hot even with the ceiling fan. They had a game room and movie theater, which was a super cool set up but no air conditioning throughout the building except for in your room so super hot. We stayed in there for about 45 minutes and had to go back to our room because it was 106 that day. Love the fact that there are laundry facilities. Also, you have a kitchen set up which includes a grill, a microwave and a refrigerator. There are no plates or dishes or silverware of any sort. With just a few improvements I believe this would be a destination hotel.
Glenn (10/5): Don't Stay Anywhere Else! - This is a beautiful hotel. Room and service were excellent. The breakfast was sit-down, order taken and delivered to your table. Soooo Good! Wish we were staying longer.
Jaclyn (10/5): - It was good over all
Shelby (10/5): - I love the concept of this property! The staff is very friendly!
Luis (10/5): - Good place
Leanna (10/5): - Nice and spacious rooms.
Robin (10/5): - The property is amazing😃 Ramona is an amazing manager very concerned. Everybody treated me with kindness and such respect. Lessie and robert we’re both great cooks. Haley, ANTHONY, Nicole and and all those who chipped in the Help were wonderful people. They took care of everything. Just simply upon the asking
Brenda (6/5): - Just had “bugs” they didn’t want to call roaches lol but the place is new and it was decent.
Tyler (2/5): - I dont even know where to start. The room floor had stains, one of the lights in the room was missing, the microwave didnt work, the television remote was missing, there was no wifi. The building was old and used to be a psychiatric care center. It had a haunted hospital feel to it and it smells odd inside. I dont know how this place is so highly rated on expedia it must be that employees are paid to do so.
Sherry (8/5): - There wasn't any hot water, in shower.
Max E (8/5): Not your typical hotel - This is the quietest place I have stayed that I can remember. You won't be bothered by kids running down the halls late at night. It's in a neighborhood just off the main street and the staff are very kind and helpful.
Kathleen (10/5): - The staff is excellent. There needs to be some room upgrades like additional seating furniture, trash receptacles and perhaps a desk. The property has large rooms, very clean and a fabulously friendly staff. Wonderful potential and a great price!
Ashley (2/5): I don't recommend this place - I booked this hotel because i thought it was going to be 5 star hotel like its rated but it was sadly not. Its a active retirement home and there was bugs everywhere. Staff was pretty nice though. Beds are hard too!
samantha (8/5): - This place is in the process of transitioning from an assisted living to a hotel. It was definitely a different environment but everyone was friendly in the room was much larger than we expected. After several days long car ride my children were happy to have all the room to run around and play games.
EVELYN J (10/5): A favorite - A lovely newer hotel, Enchanted is clean and beautiful. The staff were very friendly and helpful. Best place we have ever stayed in Roswell NM
Adam (10/5): - The Enchanted Suites was a great value and very comfortable. I highly recommend.