Premier Inn Cardiff Cc Stadium

Location: Custom House Street,Cathays,Cardiff,nan, Cardiff, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• tradesecrets1961 (10/5): Good location & great staff - Great location for the city centre...premium room very comfortable & clean - good facilities (bottled water, chocolates, iron & hair dryer)...very quiet in the room so had a very good nights sleep on both nights...nice to have the option of a bath or a shower too - many hotels have removed baths these days. Found logging onto the wifi frustrating - couldn't get on it day 2 of our visit & it's not easy to park at this premier inn. Staff very helpful in sorting out issues (like the wifi & missing hair dryer in the room). Booked again for next year as this hotel is comfortable & in the heart of the city!
• ashleyfV7258MY (2/5): Charged twice for my stay, 2 months have been unable to get a refund. - I booked my hotel stay on a pre-paid booking via Expedia. Upon arrival at the hotel I was asked to make payment as the room hadn't been paid for, which I did. (I later found out the room had been paid for by Expedia and the girl who checked me in had not read the notes on the booking. Therefore, I have paid twice for this room. Now 2 months on I am still trying to obtain a refund, Premier Inn have admitted fault and shouldn't have charged me on arrival, however nobody seems to be able to action the refund; I'm left going round & round in circles!! Premier Inn Customer Services is awful, nobody would help me on the basis of data protection. I asked to be put through to a Manager and was told it was not possible for data protection reasons. I am speechless! Avoid!
• 1KLT (10/5): Another great stay - Even though there was renovation work being carried out this did not affect my stay a all. A very, comfortable, pleasant stay as usual
• P6296EVpaulag (10/5): Sarah and Alex are amazing! - What a fantastic experience! Sarah and Alex could not do enough to make our stay perfect! Sarah even fixed my dress so I could go to the ball! Alex was charming and funny nothing was too much trouble for this incredible team! The bed was so comfortable (I did threaten to steal it!) Clean and so comfortable with such a lovely team made this Cinderella go to the ball (even though I came back with concussion!) I would leave a reason to visit again you made our weekend, Best hotel visit ever! (And I’ve paid thousands for less quality!) Sarah and Alex thank you ! I sincerely mean that!
• 465mazr (8/5): Recommended - Excellent location in the centre of town, close to all the amenities. Friendly welcome from reception staff, room was clean well equipped and extremely well soundproofed. Would not have known in the middle of the city, excellent night's sleep
• Melissablake26 (6/5): Terrible Beds - Stay in premier plus room on 15 floor room was nice and clean and shower was lovely amazing view off the city centre and amazing sunsets the only let down was bed was really hard and uncomfortable struggled sleeping at nights. Breakfast food was cold won't be coming back to this hotel.
• Kevin38L (8/5): Second visit difrent raiting to last visit. - This is my second visit to the Stadium premier Inn Cardiff City centre, Apon ariving i was told a room wasnt ready, even though i had paid extra for early check in, so had to wait in the reception area for half an hour for them to get a room ready, If i had to wait any longer i would have asked for the extra i paid refunded, This time I chose the Premier plus room, the room was on a high level ( 15) with great views of the city, the room difrence from standard were that it had a fridge,(was handy) coffee machine difrent lighting and grey walls instead of white, better wall art , the beds was comfy as usual, There were some scuffs on the walls and a dark stain drip down the wall to the skirting board by the bed, ( caused by past guests who have no respect for where they stay) the bathroom had a rain shower, luxury shower products, the wash basin did have long hairs in it, probably missed by cleaner due to being rushed to get the room ready, the room was very quiet didn't hear any doors slaming or noise from the corridor, slept very well, I also paid for premier inn breakfast, Went down for breakfast at 06.30am but no hot food was available, cereal fruit and bakery all out, but had to wait 20 mins for hot food to be ready. But when I eventually got hot food, it was great as usual. So just a couple of niggle hence a star missing but I still would come back to this hotel.
• F9032VCadamb (10/5): A lovely long weekend - The staff were very friendly and helpful on check in, despite dealing with technical issues with their automated check in system. I had no need of their assistance during my stay as the room was perfect; as clean and comfortable as you could want.
• andrewhJ6431PR (10/5): Welcome - A lovely experience as I came to a rugby international to support the opposition. I was made very welcome. Ash and the rest of the staff were so welcoming.. I would probably say my best Premier Inn stay. Being of Gypsy heritage I know how lovely it is lovely when you are so welcome
• lilyo541 (10/5): Shout out to Ashley - Stayed at this hotel on 22/10/25 with my partner for our anniversary and enjoyed our stay. We done early check in but had to wait for what seemed like half hour/45 minutes for our room to be ready. We had been upgraded to a premier Inn plus accessible room on the 16th floor which was lovely, we had a wet room, as I'm a wheelchair user. The room had both sides of the bed Accessible so could choose which side to sleep which is rare in hotels, the hotel has 3 high speed lifts, only downside is the doors don't stay open long enough to get in and out as a wheelchair user. The very last lift (furthest away from reception) was a bit scary as it shook quite a lot and seemed to go faster than the others but we reported it to the staff. Food was good, we had a really lovely attentive staff member called Ashley he looked out for my other half who is autistic and got overwhelmed by the menu change since we last stayed in a premier inn and Ashley was asking what was wrong why he didn't want no food and was he ok and my partner managed to say its because of the menu change and Ashley managed to get him something he was comfortable eating, he talked him through the options and found something he was happy with and by Ashley doing this it meant a awful lot to me, especially as my partner doesn't disclose his autism. We have stayed in lots of premier inns and the staff at dinner had never been so attentive so it was lovely. My partner wanted a photo with Ashley, which he was happy to do but honestly he deserves recognition for what he done, it meant the world to me. I also thanked the chef as we left dinner for helping too. Food was good, bed was comfortable, view was amazing we will definitely be back again sometime hotel right next to train station and pubs and clubs good location
• joanac469 (8/5): Perfect city centre stay - Perfectly located for a night in Cardiff city centre. Rooms were quiet, even with the location. Beds super comfy as always. And reasonably priced. Bathroom tap was faulty / stiff, it was stuck on hot and we couldn't turn it. Breakfast was slightly less vast than Premier Inn breakfasts usually are. Still a good stay
• GrandTour47122123259 (2/5): Very noisy and for no good reason - Building work at the hotel which we knew about, but wasn't expecting to be given a room with the scaffolding and builders actually working right in front of our bedroom window. We were woke up by a jack hammer at 8.30. As we left We noticed that across the corridor the noise was greatly reduced and at the end of the corridor,the noise was almost completely gone, So why are we right next to the building work ? At the reception we asked why we had been put there, was the hotel full? We were told no, the hotel has at least 15 rooms available but the computer selects the room and they can't do anything about it. I asked, can't you tell the system the room is occupied so it can't be selected by the computer. I was met with a look of astonishment and a reply, yes that would work. Come on, it's not rocket science!!
• 237gemg (4/5): Not the best stay - Considering it's a new hotel you'd think it had been going for year the mess of the place room wall had marks all over them mold round the bathroom area reported sick in the lift and the staff just laughed about it and said they was aware but yet the lift was still up and running not very professional check in seemed to take a while compared to premier inns iv stayed but also the customer service from. The manager wasn't great and clearly rubs off on other staff members just think they need to be a bit more friendly with there customers as first impressions say a lot!!
• Karshell (8/5): Couples trip to Cardiff - Really nice hotel, very clean and modern. Excellent location to access town as literally 5 min walk to shops and bars. Very good location if visiting Utilita arena only 8 min walk. The Gentleman who was working the evening we arrived was very welcoming and helpful. Would definitely use this hotel again. The only criticism we had was that they appeared to be short staffed in restaurant, we ordered evening meal, waitress service was slow and she went home before we had dessert, I had to ask another staff member who was really helpful and sorted for us. Next morning same waitress we asked for porridge but after 15 mins we had to go and ask. In fairness to waitress she was working the restaurant on her own, more staff needed to support existing staff. The meal deal for combined breakfast and evening meal is good value and decent bar selection. Also close to Cardiff central station, although trains cancelled the day we travelled so I had to use Just Park and park about 9 mins from hotel. Overall very enjoyable trip
• 526gs526 (4/5): Showing signs of wear and tear - Once was a favourite stop on the road south, but rooms definitely showing since of wear, creaky floors, cracks in walls, flaking paint, laminate coming off furniture etc. Air-conditioning worked brilliant but was overall disappointed of the quality of the room given the price that was paid.
• emac788 (10/5): Great city centre hotel! - Really great hotel. Clean, modern, comfortable. Well situated for trains, buses, city centre. Staff were so welcoming and friendly. Breakfast was excellent, such a good choice, and so easy. Really nice atmosphere in the restaurant. Over all would highly recommend.
• JamesMyerson (10/5): Good hotel, great location - A vote that was up to the usual Premier Inn standard. Close to the Utilita Arena and the city centre. Clean and tidy room and general areas. Really comfortable bed. Good ample breakfast. What’s not to like…?
• 16harleyt (6/5): Great location as its in the centre of cardiff right next to the tain station. Nice rooms. Shame about the breakfast - The room was tidy and well maintained. The time of check in there was a queue out of the door. The morning (27th October 2025), my partner and I went down to the restaurant for breakfast. Unfortunately, our experience was quite disappointing. Firstly, there was no orange or apple juice available. When trying to find a table, we struggled as many of the empty tables were covered in used plates and hadn’t been cleared. There were also no knives or forks available. When I asked a member of staff about this, I was told rather abruptly that she would “be around soon to do them,” by which time my breakfast had started to go cold. I also overheard other guests discussing the same issues, so it seemed to be a general concern that morning. On a positive note, I would like to commend the chef, who was doing an excellent job keeping the food well-stocked and organised. It’s just a shame that the restaurant area itself wasn’t managed to the same standard.
• andrewpI7738TB (8/5): Great stay - Great hotel with be back again great bed and lovely staff great bar staff will be back again plus very good to get into town
• grgeorysgal (10/5): Top marks for customer service - Hotel is very close to the main shopping areas and is so close to the railway station and stadium . We opted for meal package and it was value for money . I had a problem with a meal and it was dealt with ,with no hesitation. Fantastic customer service . The staff are very friendly and quick to help you . Cannot fault my stay . Will use the hotel again.
• Y3436ERmaryp (10/5): Location is fantastic - The friendly staff with a fantastic location in the heart of the city gets this stay a big tick. Once you add great meal deals you have a "premium experience"
• 646jennw (8/5): Value for money - Room was clean, tidy, and quiet. Temperature was comfortable and staff were friendly and informative. Location was convenient. However, the free wifi was barely functional and self-check-in kiosks were out of order. Overall a good experience and good value for money.
• SD11Uk (10/5): Kindness goes a long way - The hotel is perfectly located to all the restaurants and bars. The hotel itself is very clean and the room was perfect. The staff are all very friendly and helpful. I want to say a special thank you to Albin who checked if I was ok after I came down in the middle of the night and sat in the reception area. I just needed some air and he left me for a bit and then just passed me and said 'Are you ok? Do you need anything?' He probably did not realise but in that moment, he helped me so much. His kindness was very appreciated - thank you. The breakfast was also amazing.
• Patsy45 (10/5): Lovely hotel-and it's a Premier Inn! - We've been to a few Premier Inns before and had a good night's sleep but this is on another level. It's a lovely hotel with a decent restaurant, pleasant surroundings and places to sit also has the good rooms and beds you expect. We had the dinner and breakfast deal. All of the staff were great and Madison was excellent, friendly and efficient. Highly recommended.
• Z4591JQjohna (10/5): Good Overnight Stay in a Comfy Bed - The service was friendly; the room was immaculate; the bed was comfy. Sadly, the restaurant was closed and the lifts were out of action (not a problem for me as I like to use the stairs anyway). However, the staff laid on complementary tea, coffee and pastries - very nice!
• annemE732NR (10/5): Weekend visit - Very friendly welcoming and helpful. Room were very clean and comfortable. Overall a very pleasant hotel to stay at. Plenty of shops and places to eat nearby
• Ambassador262503 (6/5): Employ more staff - The constant short staffing with PI makes for a frustrating delay in all aspects of service. You can not expect 2 people to staff the front desk. Bar. Maitre de. Bar tender and server. Impossible situation for those workers and the result is as expected. Unacceptable.
• Scotty8511 (4/5): Not great - Constant noise of fan in bathroom Unable to switch it off AC not great, room hot during the night. Unable to open windows for fresh air AC fan noisy
• 344clivec (8/5): Great stay - Great stay. No problems, everything ran smoothly as you’d expect from a Premier Inn. Good location. Would recommend 100%
• melaniewO3622XT (2/5): Good location for Yorkshire Dales - 1 of the worst premier inns I've stayed in, out of all the staff we seen, only 2 were polite, the rest couldn't even be bothered to acknowledge us! Aircon was off in our room and when I went to complain the lady was very abrupt with me, and then she overided it, but it still wasn't on the coldest setting, why on earth was the aircon switched off in a family room with 4 of us in it, only good thing about this place is that it's not far from Yorkshire Dale's. I will never stay at this hotel again
• CambridgeClimber (10/5): Good value base for visiting Richmond and surrounding area - This is one of the newer PIs with the latest room layout and air conditioning. Spotlessly clean, as they usually are, and friendly staff. As it was a Sunday night it was rather quiet so service was quick in the restaurant. Breakfast was the usual extensive buffet. Parking is free on the adjacent shopping centre car park and there are many eating options available locally. Richmond is only a 10-15 minute drive away and the A1(M) is also close by so good for a stopover.
• V4637XJwendyj (10/5): Excellent stay - Excellent service, very friendly, clean & helpful. Would reccomend this premier inn. Food was delicious & rooms had everything in for your needs. 5 star experience
• tazman58 (10/5): Our favourite Premier inn - Another fantastic stay and as always the staff are very polite friendly and helpful, we visit many Premier inns around the country each year and consider this as the best so a big thanks to June and the rest of the team, although like many others now it doesn't have a Brewers Fayre but there are many places to eat within walking distance such as a Hungry Horse (The Foxglove) which serves great choice of food all day.
• F2987GVjuditha (10/5): A warm welcome awaits you. - From the moment we checked in, to the moment we checked out, we were made to feel very welcome by Sarah and her Team. All the members of Staff we came across were polite, helpful and caring. Our room was nicely appointed, clean and comfortable. We opted for the evening meal and breakfast offer, which was very good value. Our meals were well cooked and everything that was meant to be hot, most certainly was. We would definitely stay here again the next time we’re up this way.
• NDBYS (10/5): Great stay in a premier inn - I really appreciate Premier inn’s consistency. No matter where you stop in the country you get a decent sized, clean and well equipped room with a comfy bed. The factors that normally set the hotels apart for me are the quality of the restaurant, the staff performance and the car parking arrangements. I rate this hotel very highly. The staff were simply superb. In particular, Sarah and Danielle were brilliant. Helpful and thoughtful and genuinely interested in doing a really good job. I simply couldn’t fault them. The food in the restaurant was great and ample free parking right outside the hotel clinched the deal. A really good stay.
• Emma-te (10/5): Lovely staff- great for a family - We stayed here for one night in a family room. We took advantage of the meal deal for dinner and breakfast as we had been out all day and wanted something easy. The food did the job and I cannot praise the staff here enough. They were so accommodating of us and were really kind to our son and daughter as well. They even gave my son some biscuits when he left. The room was clean and comfortable and again, all staff so helpful when I asked for a bed to be taken down so I could fit in our travel cot (my mistake on booking so an extra bed was put up). This hotel is made by the staff. Thank you
• Safari200024 (4/5): Wont return to this hotel - Clean room but service in restaurant poor it was quiet (1 other family) we waited 1.5hours for food. Options for drinks were limited (only 1 draft larger working). Food options also limited. Dirty plates not removed from the table. The restaurant was cold.
• T4626HQjillc (10/5): Exceptional - This is an exceotional premier inn. The staff were amazing. My daughter could not get her room cool enough, it was very hot. The staff went out of their way to assist and supplied a fan as turning the A/C up was not doing the job. It was spotlessly clean with ample facilities. The only criticism if I have to choose one was the coffee in the room was undrinkable. I don't know if it was out of date but it was horrible. Would definitely recommend.
• Florida_bound_2007 (10/5): Very comfortable hotel in North Yorkshire. - Very pleased with a four night stay at this Premier Inn. It was easy to get to, offering available parking. All the staff were very friendly and helpful at all times. The room and bed was very comfortable. We enjoyed the air conditioning during a particularly warm period of weather. We had a couple of evening meals, as well as a breakfast, finding the food to be very tasty and good value. Overall, a very enjoyable stay and we will use this hotel again.
• Freedom49661170842 (10/5): Great helpful staff - We stayed and had breakfast as a family.Great helpful staff, really well run establishment, could not do enough to help, when our 13 year old spilt breakfast cereal all over the floor they were really understanding. All in all a great place.

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