Premier Inn Telford North

Location: Donnington Wood Way,Donnington,Telford,Shropshire, Telford, GB

Star Rating: 9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• 107annikap (2/5): Poor Room Standard, Barely any sleep, very disappointing. Won’t be returning. - It is sad to see how far the standard of the rooms have fallen since our last visit to this Premier Inn last year. The room smelt musty upon entering as if it hadn’t been used for quite a while, the bathroom reeked of bleach. The fittings are far and few between, the room looked tired as did the bathroom. As there were only two mugs I had to ask for a couple of glasses and asked why I needed them. Furthermore, please, is it really too much to ask for standard loo rolls! The little sheets just feel unacceptable. The worst was yet to come as nearly all night, bar a couple of hours, the guests above us moved around the room loudly all night. My husband said it sounded like clog dancers practising for a dance. Yes, maybe we should have complained but exhaustion and hope it would improve meant we didn’t. My husband only got a couple of hours sleep and myself an hour. We couldn’t endure another night of this and as a result had to quickly find alternative and more expensive accommodation for the following night. A highly disappointing experience especially since we have been loyal Premier Inn guests since they started their business in the U.K. I know, Premier Inn now offer a luxury range however I hadn’t expected this to mean the normal rooms were made to be far inferior and no doubt the luxury ones are as previous normal ones. Not having the chance to travel to much we were very much looking forward to this weekend and the experience at the hotel affected our visit for the worse. Although we were quickly refunded the upcoming nights accommodation by the staff at the desk any discussion of compensation had to be taken up with guest relations. Given their number by the staff we called them once home to no avail. Apologies but no real practical recompense for our night.
• Meander14349744450 (10/5): Exceptional stay from start to end . - Stayed for a night, great experience, clean room and nice atmosphere, Sam and Shanice on reception were very welcoming and the cleaners in the corridor were friendly, was really nice to see. Thanks for a great stay.
• AGJ_12 (6/5): Not one to return to.. - Location - a 15-20 min walk across covered walkway / rear of office buildings to access town centre. Atmosphere - needs tlc and updating. Rather musty / dated feeling. Rooms - 1st one was cold, musty no opening window which was at high level and dark. Was offered another room which was ok. Value - not worth the cost. Cleanliness - average. Noise - no issues Service at reception was very good. Understaffed at breakfast served in adjoining Beefeater.
• Elliepaynter13 (10/5): Amazing! - Sam at Central Telford was amazing from start to finish. Friendly, welcoming and made me feel comfortable! Room was great and everything has been catered for. Thank you for my lovely stay!
• D4409OSemilys (8/5): Lovely stay - The rooms were lovely and clean, beds were comfy and staff were friendly and helpful. We stay at premier inn a lot all across the country and just wish there were more rooms with a wetroom available and that they also had the option for twin beds. Everybody can use a wetroom but not everybody can use a bath.
• 402louiseh (6/5): Clean and great breakfast but very unpleasant smell in the room - We stayed in a ground floor room (15). The room was as you would expect in a premier inn, good standard and very clean. However there was a terrible smell in the room and bathroom which wouldn't go. The window was open when we arrived which I expect was an attempt to neutralise the smell but it really was unpleasant. Also you can hear every footstep from the room above. Plus points, impeccably clean and great breakfast and great customer service in reception. Would stay again but ask for a room on the top floor to avoid noise disturbance and also hopefully have a room that smells pleasant.
• F9673NJpeterh (10/5): Hotel stay - Very pleased with my stay and the room was nice free car park and breakfast was very good service and nice to have air-conditioning
• petchmrianp (8/5): Nice hotel and site. - Very warm welcome from the morning receptionist. Bubbly chat and pleasant. Visit was for a funeral so when I asked the following day for an iron to do my new white shirt I wasn't expecting to get a 🟣 mess all over the new shirt. Spoke to reception (different member of staff) and was given an older iron. She wasn't really interested in what had happened. Luckily the stain washed out. Had meal in adjoining beefeater and staff were lovely. Looked for manager as we left to compliment her on her staff but couldn't find her. Out server was "Molly" very chatty and bubbly. Thank you. Very close to shopping centre 15 minutes walk and opposite the train station
• helenlJ858ZN (10/5): Outstanding experience 2nd time at this Premier Inn - 2nd time at this Premier Inn and never failed to offer an outstanding service. Rooms comfortable plenty of spsce, great shower & added bonus of a hairdryer Sarah on the reception showed great customer service and more than happy to assist with any questions a true credit to this business.. Hopefully see you next year Sarah !
• alisonbN3887JB (10/5): Excellent! - Family room was a good size, air conditioning was amazing on such a hot night, and staff were really friendly and welcoming. Thoroughly recommend!
• therandells25 (4/5): Early check-in? Like a unicorn, sounds great but doesn’t exist. - Ah, Premier Inn – the comforting beacon of purple where weary travellers can usually expect a smooth, snooze-filled stay. Unfortunately, our recent visit to the Premier Inn Telford Central unfolded with all the charm and coordination of a fire drill no one was told about (more on that later!). It all began with our bold decision to pre-pay for the elusive 11am early check-in. What optimism! What faith in humanity! We arrived, hopeful and suitcase-laden, at the promised hour, only to be greeted with the hotel equivalent of "Who sent you?" A staff member informed us that “they shouldn’t allow early check-ins, people don’t check out until 12,” while standing suspiciously close to a box brimming with recently returned key cards. Ah yes, the mythical they — known to sell dreams online and shatter them in person. We loitered like forgotten luggage for an hour before being granted our rooms at high noon, receiving the keys with all the warmth of a begrudging favour. To be fair, we were grateful – we had a wedding to attend and showing up unshowered would have added a whole new subplot. Later that night, just as we drifted off into post-wedding slumber, the fire alarm went off at midnight. Safety first, of course — but the rude awakening ensured the whole family felt like extras from The Walking Dead the next morning. We clung to the hope of a pre-booked breakfast to revive us — until we were informed (after some tense glances) that booking a table is apparently separate from booking the breakfast. Who knew?! Fortunately, a hero among the staff managed to find us a table, possibly out of pity. Pros: • The breakfast? Still a triumph. Sausages, we love you. • Air con in the rooms (a blessing for the erratic heat of a British summer!) • Free parking thanks to our pre-29 May booking skills (we peaked here - you do now have to pay to park!) Cons: • Early check-in is more of a concept than a service. Think of it like unicorns or a stress-free M25. • Communication could use some fine-tuning (maybe a helpful “You’ll need to book a table too for breakfast” email/note in the room?) • Some staff seemed trained in the fine art of making guests feel like nuisances (a rare Premier Inn trait, in our experience) Conclusion: Would we stay at a Premier Inn again? Probably. But paying for early check-in? Never again!!
• felixdE2869XS (4/5): Difficult and uncomfortable with pre-booked breakfast compromised by overbooked restaurant. - Night staff were incredibly vague and unhelpful - they also were watching something loud on their phone and were not wearing socks. We had paid for two nights with breakfast included - the night staff asked us when we wanted our breakfast but only reserved it for the first morning - on our second day they had no places for us and I had to argue to get a table - utterly ridiculous considering I had paid for it. Room was small for a family of 4 with the kids beds squeezed next to ours leaving us with only one bed side table.
• gaynor2024 (10/5): Best sleep ever - Hotel was close to rail transport. Was the best sleep i had ever had and i have been to a few premier inn hotels. Very pretty place.
• trevordM4677KJ (8/5): Generally good but - Reception and room were good although as far away from reception as possible which was not ideal as I use a stick to walk. Breakfast had plenty of choice although it would have been nice to have it hot even when fresh eggs came out they were still cold. I was surprised that as this was on the Sunday of the local airshow that breakfast was not started earlier as has happened at other Premier inns we have stayed at
• HallFarmCottages (10/5): Absolutely the best Premier Inn we've ever stayed in! - We arrived late and were warmly welcomed by a friendly face who even managed to book us into the restaurant after asking if we’d had dinner. The team went above and beyond, helping with tables, taxis, and more—something we’ve never experienced at a Premier Inn before. A special thank you to Lauren, Sarah, Nicky, and Lily for making our stay so comfortable
• Funnygod1 (6/5): Great sleep and bad breakfast - We got a warm welcome even though we arrived late. The room was nice and clean ( we stayed in room number 1 ), Apart from there being a small stain on the duvet, it was fine as we just turned it over. The room was nice and quiet. The hot breakfast was horrendous, and the cold selection was better than the hot one (even though there wasn't much of a selection). The hot breakfast was covered in oil, and it looked like it had been thrown on the floor before being served to us, I felt like I was covered in oil after eating it. If we had known it was going to be like that, we would have gone to mcdonalds across the road. Overall, the hotel was nice, but the breakfast was not.
• leighannen2023 (10/5): Smiles all round - We were always greeted with a friendly smile and staff were never too busy to say hello to us and made lots of effort with little one. Very clean, both in room and in public areas. Well located in the middle of Telford. 5 stars, will return for our next visit to area.
• V4857EUjimg (10/5): Great hotel - Great hotel, never had any problems. Special thanks to Lauren , Gemma, Sarah for organising food for me when I was delayed, give these people a bonus for helping customers. Also the breakfast lady with red hair and glasses always very helpful, can't remember her name.
• 792mickc (4/5): Poor experience! - The staff were very pleasant and friendly however, having been asked three times about allergies, mine being tomatoes, imagine my surprise when my dinner arrived with a tomato. Luckily it was on a bed of salad which I left alone. The rest of the meal was average at best! The following mornings breakfast was poor, buffet style. What little was available, if I am being kind was warm to cold. We attempted three times to get a reasonable plate of cooked breakfast failing on all three. This is not the first time this has happened to us with buffet style breakfast. If we ever stay at a premier inn again, my thoughts at present are that we are unlikely to, we will check before booking what type of breakfast is served, and only stay if it is cooked to order. Premier inn is deteriating fast, pull your socks up before it's too late!
• Smallmanl77 (2/5): Poor noise insulation between floor - I had room 18 on the ground floor and got woken by the occupants of the room above at 530 am simply walking around getting ready. The building does not have the required noise insulation I am guessing 50 years old. That was the main issue but an important one when trying to sleep !
• I7041VGmichaelb (10/5): Clean, comfortable room & Lovely staff. Can't wait to return - The hotel is situated a little way from Telford centre but with a regular bus service into town (or a short drive). Very handy if you're visiting Hoo Zoo & Dinosaur world and some very nice walks in the area We've noticed on previous stays just how hard working the staff are here, As well as reception duties, they also service the rooms & liaise with the Clocktower across the way, OK it's a relatively small hotel but they really do knock themselves out and a great job they all do of it I'm absolutely hopeless with names anyway but I don't like picking anybody out, especially when they are all so friendly and approachable. Thank you for our lovely stay and see you again soon.
• UKANON123 (10/5): Friendly staff clean hotel - Excellent staff, very clean room and hotel, and went out way to help with disability needs of autistic child. Breakfast was tasty but very busy staff turned music to improve sensory impact and opened quiet part of restaurant to make accessible for child with additional needs. Staff very kind and professional with host levels of cleanliness throughout hotel and restaurant Easy to find good parking and well located for attractions and town
• janetcR7425JQ (10/5): Great service, with a smile! - Consistent standard of room, clean and comfortable. Staff are great, welcoming and will always do more to help as required. Natasha, in particular, was a great help this time. A lengthy business trip is no fun really and its good to come back to a smile and a chat at the end of the day.
• 342janw (10/5): Friendly welcome, extra blanket and great service - Our room was ready when we arrived from Birmingham airport. Supplied with extra blanket and some cookies we had a great short stay in Telford. Great place to visit out friends Paul and Elly and to visit Bridgnorth, Ironbridge, Attingham Park and Shrewsbury.
• T681XZjeffg (10/5): Great Hotel - Staff was absolutely fabulous nothing was told much trouble, rooms was clean and fresh. Wifi was surprisingly good for once. Will definitely be going again next year. Needs a bit of an update, apart from that nothing wrong at all. See you next year.
• PeterySarah (4/5): Hotel next to a Mcdonalds Drive-Thru! - The usual Premier Inn setup - rooms the same, breakfast, etc... The hotel was in a great location for what I wanted and good price. All was going well until I realised my room was a matter of metres away from a Mcdonalds drive-thru, and a 24 hour one too! All night I heard the staff over the loud speak and customers ordering - not exactly relaxing. I was surprised that Premier Inn didn't soundproof the windows with secondary glazing to reduce the noise. Raised with the reception, they tried to help, but no rooms to move into, so had to put up with this for 2 nights!! It is a shame, as otherwise the hotel was perfect for my needs.
• D3440AWchristinac (10/5): Enjoyed my stay - I do love the premier in beds ,you know what ur getting with these hotels . Reception staff ,think his name was gaz ,very helpful and pleasant. Enjoyed my stay .convient for places I needed to see and do . Would recommend this hotel for others to stay ,probably one of the older hotels but suited me just fine .
• 116leeannh (8/5): Convenient - It was a convenient stop to catch up with friends had a good meal at Brewers Fayre and some drinks then a good night sleep. Had to ask for a second towel as there was two of us which I had booked. But otherwise all good. Room was a bit tired but clean and the bed was comfortable once I found the extra pillows.
• emmajZ4030UA (10/5): Great for a family stay - Great value, affordable stay for our visit to HooZoo. It was only a few minutes drive away from HooZoo so the perfect location for us as a family meaning we didn't have to rush in the morning to get to where we were going in the morning at a good time. The hotel was close to the restaurant and had other takeaway options nearby too. It was a nice quite location, easy to find and not too far from anything we needed.
• I7533WLcharliel (10/5): As Expected, a great stay for a good price - a great stay with some good food options nearby. a little noise nearby but thats to be expected and easily solved by just closing the window. sarah and ellen were very helpful. very happy with my experience and will be back in the future, especially with the price.
• Getaway12317160418 (10/5): Great stay - Had a great stay at Telford north. All staff were fab very friendly and very helpful. Very clean. There were shops close by for convenience.. staff give us place we could go and visit which was lovely. Thank you for having us. Can’t wait to come again
• H6844LGsharonw (10/5): Great stay - Great stay at Telford North room was comfy, tidy and clean, very high standard all staff made us feel welcome, can't wait to stay again. Can't fault the staff or the rooms at all. Staff were all willing to help and had great knowledge of the local area.
• R3257XQbethw (10/5): Great staff and really clean room - I just returned from a lovely stay visiting family in Telford! Pleasantly surprised by how clean our room was felt like it had just opened ! The staff were lovely to us and our children and couldn’t do enough to make our stay the best it could be , Sarah and Ellen thank you so much . Will definitely be returning !
• TravellerNicky (6/5): Beware restaurant opening hours - Premier Inn is a reliably consistent brand, rooms are clean and well maintained and their staff are polite and well trained. This Premier Inn ticks all these boxes. The onsite Brewers Fayre restaurant however is erratic. Breakfast is fine, staff helpful, and unusually for Premier Inn breakfast is cooked to order. Opening times the rest of the day however are erratic. This is problematic because the only other nearby restaurants are a small Greggs and McDonalds. Otherwise it's a drive away. When we stayed, last orders including drinks were 7.30pm. Evening drinks service is very slow and if you arrive in the evening you may well find you must go out again to get food. I do feel Premier Inn should address this as this is not a centrally located hotel.
• J1293BKkathleens (10/5): Thank you Ellen & Barbara at Premier Inn North - Wanted a big thank you to both Ellen and Barbara. We seemed to be just having such a run of bad luck. After years of repeat returns and regular users of Premier Inn all around the country we always find it a home from home at Telford North whilst visiting family. If it had not been for these two ladies this time could well have been our last. So Premier inn head office management team please note these two members of staff went over and above. Thank you Also to Sarah. I will be writing in as well to raise my concerns that we encountered and acknowledge the great service we received. Scott & Kathy room 4 More
• derekbanks22 (10/5): Our stay with Premier Inn - Telford North. - Completely Happy for the price charged. And more than happy by the friendliness and politeness of the staff who I think went out of their way to please.
• helenw124 (4/5): Noisy neighbours - This is next to a petrols station with a McDonalds, Greggs, Subway, etc. all night cars pull up, rev their engines, people outside chatting, had to shut the window because of the smell from McDonalds
• Hettybell (10/5): Great Stay - Stayed three nights at Telford North Premier Inn and had our breakfast and evening meals in the Brewers Fayre Clock Tower. The Premier Inn Telford North was one of the best ones we have stayed in - it was very comfortable, clean and quiet with the benefit of good air conditioning and opening windows! The staff were all efficient and friendly. It was a great location for visiting all the nearby Ironbridge Gorge museums. The Brewers Fayre had a wide choice of meals on its menu, the staff again were both friendly and efficient and Gail was a stalwart at breakfast in the morning. Cannot comment on cooked breakfasts as we had only ordered continental meals but nevertheless Gail was attentive and made us feel welcome. The evening meals were piping hot and well presented. Out of all the restaurants attached to Premier Inns - we have visited eight this year - Brewers Fayre stands out as being by far the best, and this is true of the Clock Tower.
• R5265ZPsamanthaj (10/5): Amazing - An excellent, wonderful place to stay. Really well situated to get to Hoo Farm. The rooms are well maintained, comfortable and super clean. Best part of the stay was the staff. Ellie on reception was amazing, attentive, professional and really was interested in us as guests and people. She made the stay so special with a note to say happy early birthday and left us some chocolates to celebrate. Ellie, note, I didn't get eaten by the wolves 🤩 Thoroughly recommend.
• Diana_Elliott (6/5): Needs some TLC - This hotel was well located for our stay but we felt it needed quite a bit of TLC. It looked tired & it could do with repainting. A little ‘shabby’ perhaps describes it. Having said that, the staff were some of the best we’ve come across; friendly, helpful and enjoyed a bit of banter.

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