Palms Hotel & Retreat By Palette London Romford
Location: Southend Arterial Road, Hornchurch, England, RM11 3UJ, London, GB
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience the perfect escape at Palms Hotel & Retreat By Palette London Romford, where luxury meets convenience in the heart of Hornchurch.
Spa Indulgence
Treat yourself to rejuvenation at our full-service spa, offering a serene environment to unwind and pamper yourself with a variety of wellness treatments tailored just for you.
Convenience at Your Fingertips
With 138 air-conditioned rooms featuring complimentary Wi-Fi, digital programming, and room service during limited hours, your comfort and connectivity are always prioritized.
Event & Meeting Space
Our versatile conference space spans 270 square feet, making it the ideal location for your next business meeting or special event, complete with expert banquet services at your disposal.
Experience the charm and hospitality of our hotel; book your stay now and create unforgettable memories!
Important Information
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include concierge services, a picnic area, and a banquet hall.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Nightclub
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Concierge service
- Outdoor furniture
- Picnic area
- Conference space
- Internet access in public areas - surcharge
- Breakfast available (surcharge)
- Nightclub
- Full-service spa
- Meeting rooms
- Free self parking
- Airport transportation - pickup (surcharge)
- Banquet hall
- Change of towels (on request)
- Change of bed sheets (on request)
- Upper floors accessible by stairs only
- Accessible shuttle
- No accessible shuttle
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Standard Twin Room
2 Twin Beds
142-sq-foot room with garden views
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, iron/ironing board (on request), and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Accessible Double Room
1 Double Bed
144-sq-foot room with garden views
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, iron/ironing board (on request), and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Double Room
1 Double Bed
142-sq-foot room with garden views
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, iron/ironing board (on request), and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Bridal Suite
1 Double Bed
166-sq-foot room with garden views
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer
Practical - Desk, iron/ironing board (on request), and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Executive Double Room
1 Double Bed
167-sq-foot room with garden views
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer
Practical - Desk, iron/ironing board (on request), and wardrobe or closet
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Aranit (2/5): - Smelling so bad and they wake me up early in morning with noises someone working or i dont know expensive as well i wait one hour to be served i would like to talk to management for refound me money cos they wake me up so early
- Danny (2/5): - Checking in was a nightmare. You need to log into some web site to check in. 1st time I've been asked to do this and I say in 3 - 4 hotels every week. Shower curtain pole was lose. And if you wanted a disabled access bedroom it was going to cost more than a standard double. Also get ready to break the bank to eat there most workers had takeaways. Total rip off OYO typical junc
- Bruno (10/5): - N/A
- Cathrine (10/5): - Great for parking, fabulous meal in the restaurant
- Mario (4/5): - TV did not work. The sink was plug not working properly. People smoking in other rooms. There was rubbish outside my window and saw rats there no hairdryer in the room had to call reception to bring me one,This made me late in the morning so I could not have breakfast. I tried to cancel my breakfast and the guy on the reception said it would be difficult to get my refund back to which I was pretty annoyed about as wel. I did ask reception if I could move rooms they said there was none available but when I checked on various different hotel brokers I found thoat rooms were available so the guy on reception actually told a lie.I’m sorry to say this all about my experience but it’s the truth. Don’t normally feedback but I just thought the owners should know.
- Thadwai (10/5): - Very good I liked it Thanks
- Gary (8/5): - Sound-proofing not good. I could still hear conversations in the early hours of the morning. When I awoke the next day at 06.45, the talking was still audible. I stayed at this hotel to be close to my work in Chelmsford. The breakfast was good but a 07.00 start would be better, especially for the next few years while the new Gallows Corner is being built.
- Glen (8/5): - Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
- Matt (2/5): Absolutely Terrible!!!!! - You need to take this hotel off your website. Its awful! Firstly, the area it is in is not nice. I felt unsafe the moment I arrived and I made sure I parked my car as close to the entrance as possible. The room stunk of weed! There was a guest screaming and shouting in one of the rooms next to mine. The bed sheets and pillow were dirty. The decor in the reception area and the restaurant is very very ugly. The restaurant was badly managed. My Wagu burger, although tasty was dripping with blood. The service for breakfast was awful. I wanted some granola for breakfast only to be told the had ran out of milk!!! What hotels run out of milk?? The staff looked stressed especially at breakfast. I left without having any breakfast that I had paid for. Without doubt the the worst hotel I've ever stayed in! Honestly, take this off your website your customers deserve better!
- John (8/5): - Rooms ok and comfy and clean only downfall the brewing facilities don’t get topped up had to ask
- Jade (6/5): Wouldnt book again - When we arrived we were given a different room to the one we had booked, we were advised that hotels.com had uploaded the incorrect pictures and we only had a standard room. We asked if we could upgrade and were told all the rooms were the same and none were available. The room was small, and after 30 minutes our TV stopped working and we could get no wifi. We complained to another member of staff who said she would upgrade us, which was unexpected as we were told earlier all rooms were the same and no other rooms were available, we were then told that we were given the wrong room. We moved upstairs and the room was alot bigger but the air con did not work. We were given a fan, but didnt have a good nights sleep as the curtains were far too small to fit the whole window and were not black out. We booked for 2 nights but only stayed one. Wouldnt return
- Matt (2/5): Utterly appalling customer experience - I had an appalling experience at this hotel. On arrival at 10 p.m., I was told the systems were down and my booking couldn’t be honoured. The staff were dismissive and unhelpful, offering nothing beyond, “the computer is down, we cannot give you a room.” By the time I managed to log on to a computer at 10.30, every nearby hotel was fully booked. With zero assistance from the hotel, I was forced to secure alternative accommodation at more than double the original cost and a 30-minute drive away. To make matters worse, the hotel has still failed to issue a refund. An utterly unacceptable way to treat paying guests.
- Dan (2/5): Overbooked and turned away - Arrived for a late evening check in to be told that due to an 'IT Glitch' they were overbooked and had no rooms available. Several other guests were in the same boat. Reception were unhelpful and shrugged it off as not their problem - despite people being stranded in Hornchurch with no local hotels available.
- Lisa (2/5): The worst breakfast ever! - The hotel rooms are very nice, clean... Newly refurbished. Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!!
- Inez (2/5): - Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..
- Hayley (2/5): - I didn’t feel welcome
- Tom (8/5): - The main bar was out of use as they had a private function on
- Katie (10/5): - Very clean and good service
- Margaret (10/5): - Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others
- Cedric (6/5): - The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if you’ve slept late,
- Cedric (6/5): - Staffs where good but the standard was not what I was expected to be honest.
- Pamela (8/5): - Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.
- Verified traveler (2/5): - This was definitely the worst stay ever at a hotel. On the 1st night, we got a huge smell of cannabis being smoked in one of the adjacent rooms on the 1st floor. On the 2nd night we were kept awake by the guests staying in the room next door. I rang the Hotel Reception and he came up and pleaded with them to keep the noise down. This went on from 11:30 - 3am! The worrying thing was that the Hotel Staff member said that it was the neighbour next door who complained. At this point, my wife was deeply upset and worried what would happen next! As for parking, it was shocking in that the car park was filled with vans all parked in a haphazard manner. Surely common sense and anyone with a sense of decency will park appropriately. This was flagged with the Hotel Reception and his advice was to park in a dark spill out area. This is clearly a hotel that attracts a certain type of guest.
- Sikander (8/5): - Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
- Gurlovesandeep (2/5): Bad experience - The only good thing about this hotel was the check in lady with glasses Waited 1hour for breakfast it never came
- Ben (10/5): - Very clean and tidy
- Ben (10/5): - Woman on the reception was very helpful and friendly.
- Shaun (2/5): - The restaurant and bar which were advertised as facilities were closed for renovation with no notice of works. This meant after arriving we were unable to have an evening meal. The nearest pub was 20 mins drive. Breakfast was awful with take away cup, no fruit pastries or yoghurt. Very poor. Cleanliness, awful. Desk had coffee stains, sink had somebody's facial hair and shower curtain was covered in what looked like blue shower gel.
- Samsud (10/5): - loved it, well priced when other hotels were charging over £200 per night
- Amanda (8/5): Will stay again - Lovely clean hotel will stay again
- Bethany (8/5): Under renovation- but very clean hotel - The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
- Chris (6/5): - The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
- Teigan (6/5): - The room was basic but it was all we needed. The faults were that we had no air con or even a fan and it was extremely warm during the night. In addition we had numerous people talking outside our room at 2am very loudly which meant we didn’t get to sleep until after we had asked them to move. Not a bad hotel but not worth £110 a night.
- Jacqueline (10/5): - Excellent hotel.
- Wessel (2/5): - Nothing was like they said on website ,no gym ,no restaurant no bar , no spa it was really noisy on the weekend as people only go there for one thing so lack of sleep was there
- Elliot (2/5): - It started off great. I had a 3 night stay and the first 2 nights were good other than not being able to use netflix or anything like that on the telly. But overall a good night sleep. Then along came the Gypsy wedding. All i can say is i got little to no sleep. Had to keep checking on my car as there was no control over the party till after the police came. Doors being kicked hotel getting smashed up. It was definitely by far the worst experience in a hotel ever. And i stay in alot of hotels due to work. So safe to say i will never come back here again which was a shame as the first couple of days were a nice comfortable stay.
- Esbjörn (2/5): ax 1 star.... - No housecleaning, the SPA not open, no restaurant even if it said "restaurant - on site), very hard beds..... Unfortunately they had a wedding last night that went out of control with vandalising, fights, KNIFE-FIGHTS, kithcen closed due to broken glass and blood in the restaurant.....
- paul (6/5): - They were not able to get a key card for the rooms. So they had to keep letting me into my room . There's was only one person at reception. But had only one person at reception, who was very busy.
- Martin (4/5): - No WiFi on the room and I booked premium room. Breakfast not until 7.30 which is late when being out for work. When open for breakfast started to clean coffee machine which took about 10 min. Could have been done before opening hours?
- Michael (6/5): - Suppose to have a garden view and we had an extension to look at three foots away from the room. Someone at 3.20am was on their phone shouting loudly until 6.30am - not nice getting woken up in the early hours of the morning. Our complaint was suppose to be investigated and they were getting back to us - still waiting nearly a week later.
- Mike (6/5): - Easy to find with ample parking on site and near to the entrance. A wonderful lobby area with the restaurant to the right and checking in immediately to your left. On checking in, I was told that breakfast was not booked with the stay which I queried and then had to prove via the original booking confirmation that it was booked with it. Next issue was the air-con unit. Although it wasn't a hot day, it was very humid which warmed up the room to make it uncomfortable. The unit displayed a message to say control was done centrally and the front desk said they would have someone to sort it out within 30 minutes. This never happened which led to an uncomfortable night's sleep. The room itself was tastefully done with a proper office chair at the desk for once. The shower was fantastic and very invigorating. Breakfast was delicious with everything cooked just right. Overall, this stay should have been close to a 5 star rated stay but too many little issues dragged it down when they could easily have been overcome. I would definitely look to stay here again though knowing how good it could be.
- Verified traveler (6/5): Mixed. And charged for breakfast when free. - Rooms are decent and refurbished. Communal areas grubby. Charged for 2 breakfasts when the reservation said it was free. We'll see if they refund. Signage around hotel for 2nd floor rooms wasn't clear. Decent breakfast. Rooms were extremely hot and with no fans or a.c
- Lucy (6/5): - Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
- Belindah (2/5): - Lack of communication between hotel.com and the hotel had to pay even aftermaking reservation and payment for all. Slept late trying to figure out the situation and this was terrible experience!
- Adam (10/5): - Amazing refurb only down side no air con. But overall amazing
- Michael (4/5): Breakfast Gestapo - Clean and bed comfortable. TV did not work and shower water pressure poor. If water pressure cannot be improved suggest separate hand held shower to wash more completely. Worst of all was the breakfast Gestapo... Ridiculous... Breakfast took forever as the poor guy running it was being forced to prove that everyone who booked through people like Hotels.com has a rate that includes bfst.. wanted to frog march me to the front desk... Sort your act out and let this guy focus on customer service
- David (10/5): - Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
- Spencer (10/5): Two the young lady on front desk 10 out 10 - The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
- Lincoln (10/5): - Receptionist were excellent and vey informative
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