Troy Inn & Suites by IHG

Location: 575 W Big Beaver Rd, Troy, us

Star Rating: 7 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Private check-in/check-out
• Wheelchair accessible
• Heated pool
• Lower bathroom sink
• Outdoor furniture
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key card access
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Access to nearby indoor pool
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Housekeeping on request
• Private picnics
• Reception hall
• Covered parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Standard Room, 1 King Bed, Mobility Accessible

  1 King Bed

  300 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and toothbrushes and toothpaste

  Practical - Laptop workspace, wardrobe or closet, and desk chair

  Comfort - Heating

  Accessibility - Thin carpet in room

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• Standard Room, 2 Queen Beds

  2 Queen Beds

  300 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and toothbrushes and toothpaste

  Practical - Laptop workspace, wardrobe or closet, and desk chair

  Comfort - Heating

  Accessibility - Thin carpet in room

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• Standard Room, 1 Queen Bed

  1 Queen Bed

  250 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and toothbrushes and toothpaste

  Practical - Laptop workspace, wardrobe or closet, and desk chair

  Comfort - Heating

  Accessibility - Thin carpet in room

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• Standard Room

  1 Twin Bed

  300 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and toothbrushes and toothpaste

  Practical - Laptop workspace, wardrobe or closet, and desk chair

  Comfort - Heating

  Accessibility - Thin carpet in room

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• Standard Room, 1 King Bed

  1 King Bed

  300 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, towels, and toothbrushes and toothpaste

  Practical - Laptop workspace, wardrobe or closet, and desk chair

  Comfort - Heating

  Accessibility - Thin carpet in room

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• Standard Room

  The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The double room features a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard King Room

  The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The double room offers a flat-screen TV with cable channels, a wardrobe, a carpeted floor and heating. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Room with Two Queen Beds

  The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Queen Room

  The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard King Room - Mobility Accessible

  The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Greg (2/5): - It was trash
• Julie (6/5): - This hotel false advertises in pictures of a buffet breakfast available. Thank goodness there’s a Tim Horton’s down the street. No pool, the entire hotel is under renovation which apparently has been long ongoing. It says it’s an IHG property but that’s a stretch. My daughter was scared as the pillowcase had an old bloodstain on it. It was clean but she was terrified. The bathroom was nice . The bed had a very light comforter on it but it worked as the AC wasn’t super powerful. I couldn’t cancel and we definitely didn’t get a good deal. It was a nice area and extremely quiet.
• nancy (8/5): - When we were checking in, we were told the hotel was under renovations. Pool was unavailable but did get a voucher for a visit to the local gym to use their pool. Somewhat disappointed that I did not know at the time of booking.
• Verified traveler (8/5): Under Renovation - So overall the place was fine, but I wished they had let us know sooner that the entire hotel was going to be renovated, which really disappointed me. Pool and hot tub were unavailable (and that's what my family wanted), kitchen was under renovation so no restaurant/bar. The place after renovations probably will look awesome as overall what they have is nice but it left me with a sour taste that the things I wanted weren't available.
• John (8/5): - Under renovations
• jim (8/5): - No breakfast was served when it said there was. Pool was closed and hotel was under renovations
• Shayna (10/5): Great stay!! - Easy check in, room was nice and clean, pool was nice but cold. Otherwise a great stay.
• Mike (8/5): - Good
• Robert (6/5): - Not happy that property condition was drastically different (Under Major Renovation) than as advertised on the web.
• Donald (8/5): - We were surprised to arrive at the property to find that it is under renovations and the pool is closed. There was no previous indication of these conditions and there was no way we were able to cancel the reservations when we got to the site. The room was still nice and we felt comfortable in it but, we were disappointed to pay the going price when the hotel is not up to the advertised condition.
• eric (8/5): - the property was good, under construction so there is a lot going on. Only complaint is it should be stated somewhere that the pool and jacuzzi are not open due to construction, this did not impact my stay, but if i had my children with me and found out the day of check in i would have been very disappointed.
• Eduardo (6/5): - Wasn't the best but it wasn't the worst either..
• Christine (2/5): - My first night at the property there were drunk guests outside my hotel door in the hallway being loud.I contacted front desk. Clerk said GM was on way to take care of it.2 and a half hours later. Asked for room change-none available. Asked for refund. General Manager Maher Bacall won't return messages, calls, or email. Thoroughly Disgusted.
• Angie Marin (10/5): - Everyone was very friendly
• Peter (8/5): - Great staff
• frederick (10/5): - Having breakfast and dinner made the stay seem real family like and the night receptionist was really great helpful and very polite. When we come back to Detroit we are definitely staying in troy.the double rooms were awesome and i loved the shower head in the bathroom.
• LINDA (8/5): - Check in went well. Hotel was clean and easy to get to
• Verified traveler (2/5): Inhospitable management. Horrible breakfast. - Arrived after flying for 10 hours to find we could not check in, we were told Hotels.com didn’t release payment to the hotel because of a “faulty virtual card” and that I, the customer, had to call Hotels.com to fix it or I and the other 6 members of my party couldn’t get into our rooms. Turns out, it had nothing to do with me and there was actually nothing I did or could do, and it was a misalignment of backend systems between the hotel and Hotels.com. Therefore this error could have been sorted out weeks ahead of our arrival and we didn’t have to wait OVER AN HOUR and after midnight to get into our rooms. Not the staff’s fault, clearly the management couldn’t care less about resolving issues ahead of customers arrival. Overall the hotel is dated and not so clean. Room was fine, bed was good. Included breakfast was foul, mostly ultra-processed food served on styrofoam and plastic plates, cups and cutlery. So much waste.
• phyllis (8/5): - friendly and clean
• Keith (6/5): - Hotel is starting to show its age.
• Rosa (10/5): - Every clean

Photos