The Chapter Hotels - Hyde Park
Location: 23 Inverness Terrace, London, England, W2 3JR, London, GB
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Experience the charm and comfort of The Chapter Hotels - Hyde Park, nestled in the heart of London.
Cozy Accommodations
Choose from 19 elegantly furnished guestrooms designed to provide a relaxing retreat. Enjoy modern comforts like complimentary Wi-Fi and private bathrooms stocked with premium toiletries.
Unbeatable Location
Just a short stroll away, you’ll find Kensington Gardens and Hyde Park, along with iconic landmarks such as Kensington Palace and Portobello Road Market. Immerse yourself in the vibrant culture and heritage of London right at your doorstep.
Thoughtful Amenities
Our attentive service ensures your stay is seamless and enjoyable. With amenities that cater to all your needs, unwind and recharge after a day of exploring the city.
Don’t miss the chance to experience London in style. Book your stay at The Chapter Hotels - Hyde Park today!
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Health or beauty spa nearby
- Free WiFi
- 24-hour front desk
- Wheelchair accessible
- Smoke-free property
- Health or beauty spa nearby
- Change of towels (on request)
- Change of bed sheets (on request)
Rooms Available
-
Premium Studio, Ensuite (Group)
2 Double Beds and 4 Twin Beds
Layout - Bedroom and dining area
Internet - Free WiFi 50+ Mbps and wired internet access
Entertainment - Flat-screen TV with digital channels and streaming services
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate dining area
- Free WiFi
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Double Room, Ensuite
1 Double Bed
Layout - Bedroom
Internet - Free WiFi 50+ Mbps and wired internet access
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Single Room, Ensuite
1 Twin Bed
Internet - Free WiFi 50+ Mbps and wired internet access
Entertainment - Flat-screen TV with digital channels and streaming services
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Studio, Ensuite (Twin)
2 Twin Beds
Layout - Bedroom
Internet - Free WiFi 50+ Mbps and wired internet access
Entertainment - Digital channels
Food & Drink - Electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Studio, Private Bathroom (Family Quad)
1 Double Bed and 2 Twin Beds
Internet - Free WiFi 50+ Mbps and wired internet access
Entertainment - Digital channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Oven
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Basic Double Room, Ensuite
1 Double Bed
86 sq feet
Internet - Free WiFi 50+ Mbps
Entertainment - Digital channels and streaming services
Food & Drink - Electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Studio, Private Bathroom (family triple)
1 Double Bed and 1 Twin Bed
43 sq feet
Internet - Free WiFi 50+ Mbps
Entertainment - Streaming services
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Triple Room, Private Bathroom
3 Twin Beds
75 sq feet
Internet - Free WiFi 50+ Mbps
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Fan
- Private bathroom
- Heating
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Studio, Ensuite (Quad)
4 Twin Beds
86 sq feet
Internet - Free WiFi 50+ Mbps
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Stephanie (2/5): Do your self a favor. Stay at the local dumpster - Disgusting. I am going to call them thieves until they give me my money back. I paid in full prior to arriving. When I arrived they told me I had to pay. They said they took 160 pound and then my card declined. I said it did not and I have paid in advance. He kept saying no. I showed him where I had paid.He kept saying no no. we were told and had no choice to pay. we get to our room which was discussing. Nothing like the photos. I will get back to that. I contact hotels.com and explain the situation with my payment. They call the hotel straight away and get it resolved kind of. I go back to reception and they say they will put it in my bank account straight away and want my details. I say no just put it back on the card. He keeps asking for my routing number and account number. I said no. He says he will put it on my card and as yet I have not got my money back. The room was dirty, slugs on the floor on the second day cockroaches on the third day as well as a case of bed bug bites. The start of our trip and on the 4 th day I have to spend washing all of our clothes again. Don’t stay there. I can not say enough of how disgusting it was. We should have left the first morning but I had paid and they had over $1000 extra of my money. I never ask for money back, however this time I feel they owe me compensation. I would never recommend this not even to my ex husband.
- Paul (8/5): - Near Bayswater metro
- Teresa (4/5): - Great location near Hyde park with tube access. Hotel room not as expected. Our suite was in a basement with a dark, dirty entrance. Our towels were replaced once in 8 days. Garbage picked up once. No other service. Furniture cheap and damaged. Beds were comfortable & clean however basic. Stove loose so didn't use. Fridge and microwave ok. Washer broken. Two fans for AC with one broken. Walls damaged. Not sure if this is typical of London for the price but didn't feel comfortable. Basic facilities. Would not stay again.
- Imane (4/5): - the room was not cleaned well. The towels in the room had stains on them. We had to ask for another one. There were cockroaches in the bathroom and one time above our bed.
- Marco Sergio (6/5): - Easy to Queens Station, close to buckingham palace Need to check your drains in room 40. Shower does not drain very quick.
- Natalie (2/5): Disappointing! - Arrived and was greeted by piles of dirty linen on the floor that we had to step over. Man (staff) wondering around with blood on tee-shirt and bandaged arm. No towels in room. Bathroom so small you couldn’t sit on the toilet with the door closed. Shower door didn’t close.
- Francisco (2/5): Mala experiencia - La verdad q el hotel está lejos de lo q muestra en sus fotos, las habitaciones sucias, las sábanas reutilizadas y sin servicio de limpieza. Su localización está bien, pero hay hoteles mucho mejores por precios similares alrededor. No lo recomendamos
- ELENA (2/5): - La estancia fue francamente desagradable. Un hotel sin ascensores, sin aire acondicionado con un ventilador que en lugar de estar dirigido hacia la cama estaba dirigido hacia la pared. Muy sucia la habitación me quejé e igual no la limpiaron
- Karina (6/5): - The location of the hotel is very convenient and close to two tube stations. Also, it’s very quiet at night and the room was pretty big and clean. However there are certain points which bothered us at our stay. We arrived at the hotel late (2:30am) since our flight arrived at night. There was no information on advance how the check in procedure would be like. So, we rang the bell and no one answered for at least 10 minutes. Fortunately, staff arrived later, but we were worried to not being able to access to our room and wished we would have gotten some information. Second, the water pressure in the shower was very low which was a problem when showering. Also, the WiFi didn’t work at all. Overall there are some points to improve, but we had a pleasantly stay.
- Dan (2/5): - Very poor hospitality and dirty/bloody sheets. Violation of privacy from cleaning staff. Lack of awareness and care by staff overall.
- Jayde (4/5): - Room very hot, small and cramped and sink tap didnt work, needs updating and aircon. Very good location and close to tube
- Dax (2/5): - The location is excellent and close to the Bayswater tube but that’s all. To start the suite that they advertise is a mess. As soon i finished the check in they informed me that the stove was not working, then they told me since there is no A/C to use a fan. There was no fan and they got me a fan the night before we were leaving and we stayed four nights. Since there is no elevator the minimum they could do was to help get the luggage upstairs and not just stand looking how i managed to bring 3 suitcases upstairs since we were a party of five. I wished i could say that’s it but the worst part was that someone from the cleaning crew went through my personal belongings. Nothing was stolen but it felt like I was robbed. In other words i would never stay at this place ever again. They have a long way to learn about customer service. Appliances dont work or are invisible. Thanks
- Daniel (4/5): Gammelt og slidt hotel - hold dig væk. - Virkelig et slidt hotel. Man troede man var fuld når man gik op af trapperne da det hele var så skævt. Vi boede helt øverst og der var ulidelig varmt, selv med åbne vinduer. Vinduerne var slidte og kunne ikke åbnes rigtigt. Gulvet var slidt og gav sig når man gik på det. Døren til badeværelset kunne ikke lukkes. Der manglede en flise, gulvet var revnet, beslidt og der var skimmel på loftet. Det lille the køkken virkede vandet ikke og der var ikke service til 4 personer. Stolene var knækket i ryggen. Der lå døde duer når man kiggede ud af vinduet. Der var ikke gjort ordentligt rent, der var beskidt på gulvet og væggene. Sengetøjet og håndklæderne var dog rene hvilket gjorde man turde sove der. Her kommer vi i hvert fald ikke igen, og kan absolut ikke anbefales.
- Karen (8/5): Great - This was just perfect for what we needed. The only draw back was the heat of the room and the fact there was no milk despite a kettle/tea/coffee etc
- roberto (10/5): - Todo bien, ubicación excelente.
- Rebecca (8/5): - No AC and my room faced west, so very hot, even with fan going and windows open (no screens, but happily no bugs). No chair, though there was room. Very clean, which was lovely. No sheet and the duvet was too warm (obviously). No bedside table (I upended a wastebasket to set my travel clock etc.). Friend's room had bathroom fan running constantly. BUT good neighborhood, comfortable beds, friendly and helpful staff.
- Melissa (8/5): - I liked the room overall, The bathroom smelled bad, so could have used an air freshener. Also they should provide a hand towel not just body towels. I love that they had an iron, ironing board, hot pot, dishes, refrigerator, stove, all great. Complimentary tea bags and sugar would be a nice touch! The front desk people were nice. Also more than one room key would help for when your party goes out separately. An elevator would be great. Walking up 4 flights of stairs with heavy suitcases is a challenge.
- Sion (8/5): Friendly place - Room rather small, but otherwise great service.
- Leonardo (2/5): Péssimo! - Nossa realmente tomamos um susto com o local! Quarto pequeno, apertado, sujo, banheiro horrível com chuveiro estragado, sem elevador etc! Agendamos para 4 noites pela localização mas chegando lá deixamos o local mesmo não tendo reembolso pois era impossível ficar lá
- Patrick (2/5): - Terrible place I arrived early they let me keep my bags in office until check in when I arrived back for my check in everything was wrong they put me in a room in the basement with 3 beds and a separate washroom it was disgusting stains all over the carpet, doors walls ect possible blood. The beds were dirty with hairs all over them and stains bathroom was no cleaner. I original booked a double room suite. I refused to stay there was no one on site I had to wait for someone to come to the hotel to explain my frustration. They then told me to wait outside And I was later transfers to another hotel down the street which they manage. The conditions over there were much better but over all my stay was not very pleasant due to all of the run around. Would not recommend staying here.
- Fredrik (8/5): - Nice staff
Photos
