The Chapter Hotels - J Hyde Park

Location: 26 Prince's Square, London, England, W2 4NJ, London, GB

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Health or beauty spa nearby
• Free WiFi
• 24-hour front desk
• Wheelchair accessible
• Smoke-free property
• Health or beauty spa nearby
• Change of towels (on request)
• Change of bed sheets (on request)

Rooms Available

• Premium Triple Room, Ensuite (Deluxe)

  1 Twin Bed and 1 Double Bed

  Layout - Bedroom

  Internet - Free WiFi 50+ Mbps and wired internet access

  Entertainment - Flat-screen TV

  Food & Drink - Espresso maker and electric kettle

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Espresso maker
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Premium Twin Room, Ensuite (Deluxe)

  2 Twin Beds

  75 sq feet

  
  

  Internet - Free WiFi 50+ Mbps

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker and electric kettle

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Premium Quadruple Room, Ensuite (Deluxe)

  1 Double Bed and 2 Twin Beds

  97 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi 50+ Mbps

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker and electric kettle

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Premium Double Room, Ensuite (Deluxe)

  1 Double Bed

  86 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi 50+ Mbps

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker and electric kettle

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Change of towels (on request)
  • Change of bed sheets (on request)

Guest Reviews

• Katrin (6/5): - Das Zimmer war bei Ankunft sauber. Das Bad ist neu und bisher eines der schönsten, die wir in London hatten (fahren seit 18 Jahren nach London). Wir hatten auf Wunsch ein Zimmer im oberen Stock (70 Stufen 😅). Die jungen Männer am Empfang waren nett und hilfsbereit. Was ich aber zuerst für einen Textfehler hielt, war dann doch so. Keine Reinigung des Zimmers während unseres Aufenthalts! Für drei Nächte okay, aber länger hätte ich es ohne Reinigung auch nicht haben wollen. Die Abfallkörbe waren voll, das Toilettenpapier fast verbraucht. Wir hatten auch jede nur 1 Badetuch bekommen. Zudem war das Fenster kaputt und im Bad ging das Rollo zwar runter, aber nicht wieder hoch. Am zweiten Tag haben wir demonstrativ mit unserem Schild "Please make up the room" in die Flurkamera gewedelt. Da wir uns gedacht haben, es kommt niemand in den vierten Stock, um zu gucken, ob das Schild an der Türklinke hängt. Wir sind aber gleich davon ausgegangen, dass auch das ignoriert wird, und so war es dann auch. Das war in den 18 Jahren die erste Unterkunft, wo keinerlei Putzpersonal zu sehen war. Wie und wann dort die Zimmer gereinigt werden bei Gästewechsel – keine Ahnung! Für uns kommt diese Unterkunft leider nicht mehr in Frage.
• Chris (8/5): - Basic hotel but good area
• Elisa (8/5): - Camera pulita ma nel seminterrato
• Olga (10/5): COMFY AND CLEAN HOTEL - Really comfortable, staff are great and understanding. Neighborhood is quiet. The only situation that I encountered is asking my taxi to get to the address. I was looking for the Chapters Hotels. When on the door shows as J HYDE PARK. Other than that, everything was great.
• Stacey (6/5): - The front desk staff was lovely but rarely at the front desk because they also seem to do all the cleaning. We were on the 5th floor and getting up all the stairs was quite difficult as the stairs are narrow. Room was fine (beds were really comfy) but it’s smaller than a dorm. Bathroom was large and modern. It’s very quaint and the area is great.
• Suvienska (4/5): - Stay was ok, we needed to wait for someone to help us, the guy who checked us in was nice, came quickly once he answered the Ring doorbell. Fire alarm went off in the middle of the night, when someone came to ‘check’ he said it was due to rain.. Noisy rooms, you can hear everything, doors opening and closing, all in all, the ‘less’ good reviews are true!
• James (10/5): - It was recently refurbished and looked good.Nice Area,beautiful houses,and a stroll to hyde park.
• Rui (10/5): - The location was close to underground stations.
• Busra (4/5): Manque de service et carreau de fenêtre cassé - Dans l’ensemble : service et réception mauvaise. Nous avions un carreau cassé (voir photo) dans notre chambre et il n’était pas possible d’ouvrir la fenêtre. Quand nous l’avons fait remarquer au réceptionniste il nous a rétorqué : “Et vous en pensez quoi ?” Comme s’il attendait que nous trouvions la solution. À part ça, l’insonorisation est mauvaise : on entend tout ce qu’il se passe dans les couloirs et chambres voisines, la porte laissait passer la lumière du couloir allumée toute la nuit, et les joins de la douche étaient moisis (moisissure orange). Il n’y avait personne à la réception (pourtant ouverte) lors du check-out et donc nous n’avons pas pu valider le rabais dont nous avions discuter avec le réceptionniste. Même pour le prix nous ne pouvons pas recommander cet établissement de par son manque de propreté, de sérieux et de considération pour sa clientèle.
• Mark (6/5): Disappointed with the hotel. - Initially nobody was answering the doorbell. We did arrive slightly earlier than scheduled but it would have been nice to have somebody or something to inform us what we could do. We were then welcomed by a young man who wasn’t really suitable for front of house as the interaction was very minimal. We received a card for our door and a few instructions and off we went to our room. The room itself was clean and tidy but so small. Sold as a double deluxe en-suite is a huge exaggeration. It was absolutely tiny, ok so it’s London, but our stay in NYC offered a larger room with a warning about size. The en-suite bathroom was clean and the shower high enough for someone 6’3”, but the water temperature was not hot at all. The TV didn’t work as it had no signal so we had to entertain ourselves with phones etc. Facilities in the room were of a decent standard, although for such a small room, I’m not sure why it requires such a big phone on the side. Ironing board, iron and hair dryer all came in handy but all in all, the hotel for the price was disappointing. The view from 510 wasn’t good sadly, just roofs and back gardens.
• Silvia (10/5): - La struttura è rinnovata, la camera piccola ma confortevole come il bagno che è dotato di una doccia spaziosa, con aria condizionata. Il personale è gentile. E’ ben ubicata perché vicina alla metropolitana di Bayswater e a negozi e ristoranti.
• Wasin (8/5): - Had a great stay
• Jacqueline (10/5): - The only problem we found was the air con as we couldn’t find how to turn it off.So hence by morning it was absolutely freezing.But we weren’t there the next night as we only stayed one night but having spoken to the receptionist chap the morning we left he explained how to turn it off so if I was to stay there again which I might do next year it wouldn’t be a problem as overall I enjoyed the stay.
• Folana (8/5): - It was nice for the price
• Vernon (6/5): - The room was very small and in the basement. Couldn't get the TV to work. Had to wait for someone to come to check us in. Most of the staff spoke very limited English.
• Marralee (6/5): - When we checked in only one of the two keys worked. This was not good as we needed them to reenter the property. We asked to get them rekeyed, but didn't didn't work. We stayed for 8 days and never saw a cleaning person..we ran out of clean towels and toilet paper (we had to buy our own). My husband ran down when he happened to see someone in the reception room and asked for towels.. they didn't have any clean bath towels and only gave him hand towels. Only one of the three windows to the room locked. There was long black hair throughout the room on the floors. The sink didn't drain right and there was no where to hang the towels. The door to the hall sticks badly (a real hazard if there were to be a fire) I wouldn't recommend staying here.
• Akiko (6/5): - The location is near Hyde park and good. There are some supermarkets and cafes in this area. The room is tidy and spacious. Water and coffee are placed in the room. However, the shower room is not so clean.
• Josielyn (10/5): - It was very good place new renovation, WiFi excellent!.. easy to navigate.
• Dan (10/5): - Very nice hotel good location and staff where very friendly and helpful.
• Gemma (10/5): - After seeing some of the reviews i wasnt expecting much especially as there were 3 adults and a child in one room. The room wasnt big but there was enough space for us to move around and as we were only in it at night to sleep it wasnt a problem. The room and bathroom were clean and had air condition, a telly, coffee machine, kettle and bottles of water and the beds were comfy enough. The staff were nice and helpful and for the price and being so close to hyde park, transportation, food places and shops it was perfect for us
• Diane (8/5): - Spent a few nights at the J Hyde Park- double and twin rooms. Overall 4/5. PROS-well appointed rooms, air conditioned, smart tv, comfortable beds, clean bathrooms and great location to both Bayswater and Queensway tube stations, many shops and restaurants and easy walk to Hyde Park and Kensington Gardens. CONS- 24/7 front desk is NOT accurate. It took up to 40 mins at a time for anyone to attend the desk and often only after pressing the ring doorbell consistently. The morning desk staff was also difficult to communicate with due to language barriers. There is no common space to sit and the absence of a lift makes it difficult to take large suitcases up the staircase (61 steps in our case) and would not be possible for those with mobility issues. I would stay here again because the pros outweighed the cons.
• George (8/5): - Stairs were a challenge. Rest was great
• Paul (10/5): - Stairs stairs and more stairs. No lift and the stairs are SUPER steep and sketchy. Otherwise amazing room and location
• Ben (6/5): - The remote in the bedroom didn’t work for the telly but the hotel room was nice.
• Claire (10/5): - Good facilities and great location
• Ozan (10/5): - Londraya ikinci gidişimizde de yine aynı yer konakladık. Konumu, temizliği,personelin ilgisi her şey mükemmel. Harika bir konum, metroya çok yakın. Hyde park 5 dk yürüyerek. Sadece en son kaldığımız oda biraz küçüktü. Onun dışında her şey süper!
• Christian (6/5): - Front desk is not 24hours. Theres only 1 front desk agent working at a time. So if they step away from desk when you are checking in, you have to wait until they come back (which means waiting outside. There are no elevators so you have to walk up a lot of stairs to go up to your rooms. Staff doesnt even offer to help carry your luggage. The doors to thebrooms have considerable space beneath them, so when going to sleep, a lot of light from the hallways leaks into your room. If you are a solo traveler who needs a cheap room, its decent, but I wont be staying here again.
• Shumei (10/5): - very good
• Jeanne (10/5): - Great hotel. Nice sized room. Friendly staff. Love the quieter neighborhood. But still close to underground. Some great little coffee shops and dining nearby and great to be by the parks. A/c worked better than most air conditioning anywhere in the city. Felt completely safe as solo traveler.
• Tiffany (6/5): - Need elevator to bring up and down the luggage.
• Ryoko (10/5): - Check in was efficient and quick. Room and bathroom were clean, good air con, comfortable bed and linen. Look forward to staying there again.
• Meer Hamza (10/5): Loved this do not listen to bad reviews - Guys don’t listen to the bad reviews we seen them after we booked and were very hesitant but genuinely we were shocked as it was amazing, clean , ac was working and beds were clean and fresh. The room is adequate size we booked the twin bed suite and the shower was very clean and staff were nice and accommodating with everything . Highly recommend this as it’s in a beautiful location . However if you get a room above second floor it’s a bit of a mission to get up and down as there are no lifts but overall amazing would highly book again!!!
• ELISABETH (6/5): - Difficult to communicate Difficulty of getting service No information in the room, or main desk, entrance
• Awadh (10/5): - The hotel was very nice and I really recommend this hotel for all
• Mary (10/5): - Clean room, brand new bathroom facilities, had air conditioning (which we so appreciated during the London heat wave). Great area with lots of food options close by on Queensway.
• Carlos (10/5): - Ubicación y limpieza
• Krystal (10/5): - Our girls loved this room and hotel. The employees were very friendly and took excellent care of them even giving them a portable air conditioner in the crazy heat refilling their water as much as they needed.
• Kristina (8/5): - Honestly, looks exactly like the photos. Was surprisingly so clean despite other reviews. NO ONE WAS EVER AT THE FRONT DESK. EVER. LOL so don't expect any help during the stay. Otherwise, was great.
• Jamie (8/5): - Property was fresh, modern, small rooms admittedly and main light did not work this was reported but never sorted during my stay and no apology or discount offered
• Aaliyah (4/5): - Some things were broken or not really working but overall it was okay and looked pretty. Nice staff
• Maggie (2/5): - Will not recommend to stay here. Room is hot and study, sheets and towels were stained (not clean) and the room lights went out twice during the stay - took awhile for them to fix the lights back on). Checked out 2 days earlier cos couldn’t take it , and hotel refused to refund the 2 nights
• Ruth (4/5): - The sink & shower didn’t drain properly. The stag was not helpful.
• Tiffany (2/5): - Bed bugs had to book another hotel
• Violeta (10/5): - Muy cómoda un buen costo
• Haley (6/5): - The place was clean
• kimberly (10/5): - Mohammad was the most delightful host. The room was clean, spacious, coffee, tea, water, good WiFi and a great location! Would stay again!
• Sue (2/5): - I would not recommend this hotel. There were doors banging and slamming all throughout the night. I’ve never had such a poor night’s sleep in any hotel. I overheard a couple complaining at 4.30am and the staff member saying “he only works there”. No one on reception when I checked out so I was unable to raise the issue with them myself. May have been different on another floor but they clearly know that guests staying on the ground floor between reception and the front door are going to get very little sleep.
• Paul (8/5): - Bit of a challenge walking up 6 flights of stairs, otherwise room was good, bed was good and location is great close to Notting Hill and Paddington with plenty of dining options and public transport nearby
• Marco (6/5): - Room: The room was clean and adequately furnished, but nothing special. The bed was reasonably comfortable, room was nicely decorated. Service: The staff was polite but not especially warm or proactive. Check-in and check-out were a bit confusing as the booking system had me already booked in??, but I didn’t get the sense that customer service was a high priority. Requests were handled, but with minimal enthusiasm. Cleanliness & Maintenance: Generally clean and in good condition. Coffee and eta available but unfortunately no spoons to stir Would I stay again? Maybe — if the price was right. This hotel is fine if you're just looking for a place to sleep,
• Safa (10/5): Great stay - The guy in reception was very friendly, abd the room was perfect.

Photos