Hotel 28 Cancun
Location: México Hotel 28, Cancún, mx
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Escape to Hotel 28 Cancun, where comfort meets convenience in the vibrant heart of Cancún!
Modern Accommodations: Experience rejuvenation in our stylish, air-conditioned rooms equipped with everything you need, including a flat-screen TV, minibar, and private bathroom. Your retreat awaits!
Relaxation & Enjoyment: Dive into our sparkling outdoor swimming pool or unwind on the terrace with a refreshing drink from our bar. Your blissful escape is just a few steps away.
Prime Location: Situated just a short walk from Cancún’s city center and popular attractions, explore the local culture or enjoy a quick trip to the beach.
Don’t miss the chance to enhance your Cancún experience – book your stay at Hotel 28 Cancun today!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Offsite parking discounted rates available
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Terrace
- Family rooms
- Safety deposit box
- Tour desk
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Outdoor furniture
- Coffee Shop on site
- Shallow end
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Covered parking
- Swimming nearby
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe King Studio
Featuring a private entrance, this air-conditioned suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower. The suite's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. This suite features a mini-bar, a tea and coffee maker, a flat-screen TV with streaming services and an outdoor dining area. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Toilet
- Private bathroom
- Kitchen
- Private entrance
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Studio
Boasting a private entrance, this air-conditioned suite includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower. In the kitchen, guests will find a refrigerator, kitchenware and a microwave. The suite offers a mini-bar, a tea and coffee maker, a seating area, a flat-screen TV with streaming services, as well as pool views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Private entrance
- Sofa
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Studio
Boasting a private entrance, this air-conditioned suite includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower. A kitchen fitted with a refrigerator, kitchenware and a microwave is available for cooking and storing food. The suite offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as pool views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Private entrance
- Sofa
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- maria michaela (7/5): Nice place, but only 1 bedroom was provided, not 2 - Nice and comfy room I booked a room with two beds and my confirmation clearly shows this, but only one bedroom was provided and the other was locked.
- Lucy (8/5): Très bien - Très propre , personnel accueillant Ras
- Andy (10/5): idéal pour découvrir Cancun - Situé en face du Mercado 28, supérette OXXO juste à coté, boulangerie et bureau de change à proximité la localisation est parfaite pour découvrir Cancun.
Le parque Las palapas accessible à pied et sympa et animé le soir pour vivre l'ambiance locale.
la zone est sécurisée, les bus sur l'avenue Tulum située juste derrière le parc amène directement à la zone hôtelière ou vers le ferry pour isla mujeres pour pas cher... rien
- GIORGIO (8/5): -
- AZUMA (8/5): -
- Ponce (8/5): Muy buena en planos generales - Sí muy lindo lugar, parece un lugar nuevo. La ubicación quizás, de noche no parecía muy seguro
- Cristiana (10/5): -
- UMBERTO (8/5): - Posizione, pulizia, accoglienza, sicurezza. Mancanza della colazione.
- UMBERTO (9/5): - Sicurezza, accoglienza, pulizia. Mancanza colazione.
- Martha Patricia (9/5): escapada de fin de semana - La ubicación es excelente para ir en plan de trabajo centrico No habia jabon para bañarse le informamos a la recepcion al salir
- Thomas (10/5): -
- Cyril (10/5): Fabuleux - Chambre très propre et très spacieuse 60m2, entièrement équipé, piscine très propre et agréable, idéal pour une arrivée ou un départ de Cancun.
Nous recommandons à 100 %, vous ne serez pas déçu. Ras.
- Jacinthe (6/5): Ca va pour une nuit - Propre, calme si chambre pas sur rue (il a fallu insister …) Semble neuf. Pas d’eau chaude pour la douche, rien pour cuisiner correctement (même pas de casserole pour bouillir de l’eau ou un cri couteau pour couper une mangue, pas de micro onde bref vraiment une kitchenette.
- Ariane (8/5): Hôtel tranquille a Cancun - Grand appartement avec cuisine, calme et confortable. La vue de la chambre pas terrible. Il manquait aussi des torchons (difficile d'essuyer la vaisselle sans torchon), et des serviettes pour les mains.
- Ornella (8/5): -
- German (10/5): -
- Guest (10/5): -
- Sharenkumar (9/5): Pleasant stay in the midst of the city chaos. - The location and its newly constructed rooms. Nothing
- Dr. Wolfgang G. (9/5): -
- Lorenzo (8/5): - Das Hotel liegt zentral.Hat einen schönen kleinen Pool und das Personal ist sehr nett.
- CARLOS (10/5): - Personal cercano
Buena ubicación
Tranquilidad
- Erica (9/5): - Pool
- tom (9/5): Pretty Good. - The property looked fairly new and kept up well. The staff were very friendly and helpful. The rooms were clean. Big screen TVs. No hot water. One small sauté pan. No other pots or pans.
- Fernando (8/5): - Personal profesional y colaborativo. Muy fácil comunicación.
El hotel está nuevo. Es un detalle de poca importancia, pero durante prácticamente todo el día la música de la piscina está encendida y se oye desde las habitaciones.
- AURELIEN (10/5): - L’hôtel est très propre, l’ensemble est comme neuf. Très calme la nuit . Parfait pour quelques nuits a Cancun.
- Nawel (10/5): Très bon hôtel je recommande - L’hôtel est vraiment bien, propre, bien situé. L’accueil est chaleureux, je recommande et je reviendrais sans hésiter
- 小山 (5/5): 夏じゃないとシャワーが寒い。 - スタッフが親切です。部屋はゴージャス感あります。 シャワーが水しかでない。シャワーの排水が悪く池のようになった。
- Denise (10/5): Excelente - Apto novo, cozinha bem equipada, quartos com ótimos colchões e tb ar condicionado em todo apto.
- VANDA (9/5): - O apartamento é grande com uma cama enorme.
Agradecimento ao José pela sua simpatia, sempre disponivel para ajudar (5*). A piscina nao estava muito limpa.
A cozinha necessita de algumas coisas basicas: panela, faca de cozinha, tabua de cozinha.
- Laetitia (10/5): - Hôtel propre
Accueil super sympa
Pratique proche aéroport
- Clarisse (8/5): - Hôtel très agréable au calme adapté pour un petit passage à Cancun
- Ancona (10/5): - Calidad de hotel super cómodo y seguro instalación perfectas personal con extrema atención
- Martin (9/5): - Ubicación Falta de presión y agua caliente todos los días tenías que andar buscando al responsable ya que nunca contesto el teléfono.
El último día de mi estancia NO hicieron limpieza ni cambio de ropa de cama tampoco dejaron toallas ni papel higiénico regrese a las 23:00 horas y no hubo nadie responsable para atender está situación
- Marta (9/5): Maravilloso - Muy limpio y amplio El desayuno abria muy tarde
- David (6/5): No hot water, water pressure was bad, couldn’t shower - The staff were lovely and the rooms and the majority of the facilities were excellent. HOWEVER… The water pressure in room 203 was abysmal, so much so, you couldn’t shower. In addition to that, there was no hot water at all and the amount of water that came out when set to warm/hot was the equivalent or less than that of a watering can. It was very disappointing given how nice everything else is.
- Severine (8/5): -
- Marie Therese (6/5): - Bien pour 3 personnes avec 2 chambres et lit King size Pas de pression d’eau pendant presque tout le séjour et il faut attendre 9h pour avoir un café
- Anna (9/5): Nettes, kleines Hotel in Zetrumslage - Wir waren für eine Nacht in Cancun. Das Hotel ist mit allem ausgestattet, was man für eine Nacht braucht. Es war reichlich Platz. Der Pool war sehr schön sauber und das Hotelpersonal sehr freundlich. Die Innenstadt konnte man mit 10-15 Minuten zu Fuß erkunden und Lokalitäten besuchen. Optimierungsbedürftig wäre ein Kühlschrank auf dem Zimmer. Man hat eine Riesen Küche, die toll ausgestattet ist, aber keinen Kühlschrank. Das fanden wir etwas komisch, aber für eine Nacht super!
- Rebecca (9/5): - I had a great stay at Hotel 28! Francesco and the staff were incredibly friendly and always willing to help with anything I needed, which made the experience even more enjoyable. The place was very clean and well-maintained throughout my stay. We even got some recommendations and hookups for nightlife.
The pool area was an added bonus. The location is also a big plus, as it’s within walking distance to pretty much everything you need.
Overall, a really comfortable and convenient stay. I would definitely come back! Gracias!
- Giuseppemangla (10/5): -
- Lin (9/5): -
- Kathrin (8/5): -
- Shaun (10/5): We only stayed one night but in that time we were really happy with the helpful staff and the location - Location, room and staff were all great
- Nicolas (10/5): Très bel hôtel de qualité . - L emplacement, la gentillesse et les renseignements du réceptionniste, et l hôtel est charmant.
- JurgitaVi (10/5): - Hotel in the very center of Cancun. very good location. Rooms are spacious, beds are comfortable. Market nearby. Staff is helpful. I highly recommend.
- Valentine (10/5): Meilleur endroit pour découvrir Cancun - Tout ! C’est vraiment génial. Merci beaucoup à tous ! Rien tout est vraiment chouette
- Da veiga (10/5): -
- Simon (10/5): Hôtel parfait pour un court passage à Cancun - Hôtel un peu en dehors des zones très touristiques de Cancun, idéal pour son calme, sa propreté irréprochable, et surtout la gentillesse du personnel ! J’insiste sur la gentillesse du personnel ! 😊
Il y a une supérette à 20m pour acheter l’essentiel (eau potable, snacks, etc…).
Il y’a un parking privé de quelques places devant l’hôtel.
On recommande à 100% l’Hotel 28 pour ce prix si vous voulez éviter les grands hôtels et préférer quelque chose de plus intimiste !
Nous n’avons pas eu l’occasion de tester le bar et le petit-déjeuner. Il n’y a une plaque pour cuisiner mais pas de frigo dans la chambre.
Un peu humide, les maillots avaient du mal à sécher mais c’est juste un détail.
- Christian (9/5): Todo excepcional. - Las instalaciones son bonitas. La recamarera falló un día, lo demás fue bueno.
- Lisa (10/5): - Sehr gutes Preis-Leistungs-Verhältnis. Gut ausgestattet und sauber, Personal sehr freundlich und hilfsbereit. Genau das, was wir für unsere Übernachtung in Cancún brauchten. In der Nähe war außerdem ein toller Markt, den wir sonst zum Essen nicht gefunden hätten.
- Sue (10/5): What a pleasant surprise this location was - and the service was incredible. - The staff were amazing and offered guidance in English and Spanish: they all went out of their way to provide extras that made our stay so go so smoothly. I can't think of anything to gripe about!
- ORTEGA CAMPOS (10/5): -
- Ellen (8/5): - Room was spotlessly clean and well kept. Very safe accomodation with doorman. We only had a one night stay but would recommend! N/A
- Dulce (10/5): Bonito lugar muy céntrico. - Lugar muy bonito, céntrico a 10-15 min caminando al paradero que te lleva a la zona hotelera y cerca también del aeropuerto, habitaciones cómodas con aire acondicionado, la piscina limpia, la gente de recepción muy amable siempre pendientes y con una sonrisa. Quizá que la habitación daba a la avenida y se oían muchos coches y motos pasar en la noche pero uno llega cansado entonces igual no es cómo que no te deje dormir.
- Jessica (9/5): Séjour au top - Séjour au top
Belle chambre et spacieuse
Personnel gentil
Piscine agréable Rien
- GELAS (8/5): -
- Christine (7/5): Prima Option für eine Nacht, wenn man gut schlafen kann. Es kann allerdings gut sein, dass die anderen Zimmer viel ruhig - Sehr großes Zimmer mit Küchenbereich etc. (2-Bett-Zimmer), nette Anlage mit Pool. Sauber und Personal freundlich. Leider war es sehr laut (Zimmer unten zur Straße mit viel Verkehr). Die Lage war grundsätzlich gut und zentral, aber alles hatte bisschen wenig Charme.
- Loris (10/5): Super - Établissement calme bien équipée et propre et le personnel au top Rien
- Barraza (10/5): - Me encantó ! Nos atendió jose Manuel excelente muy atento nos orientó en todo
- Douglas (10/5): Super convenient. - Clean and safe. Staff very friendly. Central location walking distance to bus terminal. Would stay here again. For tge price it exceeded my expectations.
- jemima (9/5): -
- Caroline (10/5): - Très propre et très grand, lit confortable, piscine agréable, bon emplacement proche de la gare de bus ADO et en face du mercado 28
- Anaïs (10/5): -
- Eelco (9/5): - Super aardig personeel. Geen magnetron in kamer met keuken zoals beschreven.
- Sladjana (10/5): Nous sommes restés 2 nuits avec enfants. - Tout était parfait, l’hôtel est d’une propreté remarquable.
Le personnel est très accueillant et gentil.
L’emplacement est idéal.
La literie exceptionnelle.
Nous avons passés un agréable séjour. Tout était parfait
- sstepann (9/5): -
- Binyamin (9/5): -
- Camille (10/5): Super pratique - Le confort Rien
- Claire (7/5): - It was very clean, however, the shower wouldn't drain. Uncomfortable couch. No TV in the livingroom.
- Melissa (8/5): Séjour sympathique - Le personnel très accueillant. L’emplacement proche du mercado 28, sympa. Nous n’avons pas eu d’eau chaude pour la douche.
- Hendrika (8/5): Prima nieuw hotel met goed zwembad voor kort verblijf op weg naar andere bestemming. - Ontbijt was niet bijzonder, brood, jam, gebakken ei, fruit en koffie. Locatie was vlakbij de lokale souvenirs markt, maar ver van het centrum en / of strand. Prima voor een nachtje om van en naar het vliegveld van Cancun te gaan of te komen.
- boubakerbassem91 (8/5): -
- Gwenaelle (8/5): - Super séjour. Personnels adorables.bon rapport qualité prix.
- Lilian Guzman (9/5): - Comodidad de las instalaciones
- Merryl (7/5): - Hôtel à 20 mn en voiture de l’aéroport
- Michal (10/5): -
- Pia (2/5): Wir haben nicht übernachtet und sind auf eigene Kosten in ein anders Hotel umgezogen, da die Zimmer dreckig sind. - Leider haben wir bei der Ankunft ein dreckiges Zimmer vorgefunden. Auf den weißen Fliesen waren überall dunkle Haare zu sehen (zum Teil gabze Büschel). Nachdem wir 2 weitere Zimmer angeboten bekommen haben, die nicht sauber waren, sind wir auf eigene Kosten in ein anderes Hotel umgezogen. Der Mann an der Rezeption hatte wenig Verständnis. Am Ende sind wir auf den Kosten für die Nacht als auch auf der Tourismuspauschale sitzen geblieben, die uns auch nicht mehr erstattet wurde.
Die versprochene Erstattung über Booking kam auch nicht wie vom Mann an der Rezeption angegeben.
Ich würde diese Hotel nicht empfehlen.
- Michał (7/5): small, clean mini hotel with few rooms , good for a short stay - cleaniness
personel to get a coffee u have to wait for bar to be around 9,
fridge is minibar so to use it u have to pay
pool is ultra small
- Lucas Ezequiel (10/5): Excelente estadía - La habitación. Un lujo. Nada
- DANIELE (8/5): - Posizione, staff, grandezza camera
- Émeline (10/5): -
- Jessica (10/5): -
- justiniano saavedra (9/5): Me arrepiento por no haber llegado directo a hospedarnos en este hotel; sólo estuvimos una noche. - No desayunamos en el hotel. La ubicación está muy bien. Por poner algo; diría que los lavamanos están demasiado altos; se lo comenté al encargado, dijo que lo mejorarían.
- Ketlyn Camile (8/5): - Muito bom o hotel, a única sugestão que eu dou é de colocarem mais uma panelinha na cozinha e retirar as coisas da geladeira, pois precisei muito da geladeira e eu já peguei esse quarto porque estava com um bebezinho e precisava armazenar os alimentos e mamadeira do meu bebê . Na hora de usar a geladeira, José disse que tinha que destravar com uma chave e deixar um caução de 500 pesos. A gente não queria nada do que tinha dentro, retiramos os produtos da geladeira e não deixamos o calção. José olhou com cara feia para nós, é interessante rever essa política da geladeira. No demais o hotel nos atendeu super bem!
- Charlene (10/5): tout etait parfait !! - super hôtel je recommande vivement super personnel rien !
- Céline (10/5): -
- Sultan (10/5): -
- Charlotte (5/5): Nice modern hotel - Rooms were new and modern. Aircon was great. Kitchen was basic but usable. Staff on check in were great Unable to use the fridge as it was a chargeable mini fridge. Shame you can’t use it to put drinks in to Cool down. Pool is right outside the rooms. Not much privacy if you had the blinds up during the day. Reception isn’t always open and hard to find staff if you want to check out early. Hotel is on a main road so very noisy all the time.
- Heather (10/5): Excellent experience - Very clean and friendly staff. Loved the setup.
- Jian (10/5): -
- Sergio (9/5): -
- Federica (7/5): -
- Karasch (10/5): - Jose is amazing, thank you for all your help. We are coming back.
- pierre (9/5): 2 jours très agréables.je recommande cet hôtel! - Extrêmement propre et joli
Personnel très pro et toujours prêt à rendre service Un peu éloigné de la zone plage
- Riccardo (8/5): -
- pierre (9/5): Idéal pour quelques jours. - Espace dans la suite , piscine avec bar super agréable et un personnel extrêmement attentionné
Je recommande vivement Il faut un taxi pour aller dans l zone touristique mais on est en face du marché 28 (souvenirs sympas)
- Keith Conway (8/5): -
- Raquel (10/5): El lugar donde alojarse en Cancún - Todo. Es el lugar perfecto donde alojarse en Cancún, precio muy razonable por lo que recibes. La habitación es un apartamento donde puedes cocinar si quieres, con un tamaño estupendo y un cama gigante. Las instalaciones impecables incluyendo piscina. Ubicaión es perfecta para caminar y visitar todo, justo enfrente del mercado 28 donde comprar los souvenirs el último día.
Además Jose es un super anfitrión, nos recibió muy amable, nos aconsejó varios sitios donde comer con diferentes presupuestos y cosas que ver. No hay nada que se le pueda criticar.
- ANTONIA (9/5): -
- Rita (7/5): Soggiorno ok per 1 notte - Struttura in una buona posizione, a 15 minuti a piedi dalla stazione degli autobus.
Camera spaziosa. La camera avrebbe bisogno di tende più oscuranti per la notte.
Photos