Wyndham Tulum

Name: Wyndham Tulum
Address: Region 011 manzana 001 lote 005, Tulum, mx

Location: Region 011 manzana 001 lote 005, Tulum, mx

Star Rating: N/A Stars

Property Type: Hotels

About this Property

Discover paradise at Wyndham Tulum, a serene oasis just minutes from the stunning Tulum Archeological Site.

Unmatched Comfort
Experience luxury in our air-conditioned rooms equipped with a coffee machine, flat-screen TV, and thoughtful amenities like a safety deposit box and private bathroom. For added convenience, select accommodations include a kitchen, perfect for longer stays.

Gourmet Dining
Savor delightful culinary offerings in our restaurant that serves a variety of Mexican, local, and international dishes. Choose from an appetizing buffet or à la carte breakfast, with vegetarian and vegan options to cater to all preferences.

Exciting Activities
Whether you're looking to relax by the outdoor swimming pool or explore the area with our bike rentals, Wyndham Tulum ensures an unforgettable vacation. Enjoy access to a fitness center and a sun terrace to soak up the tropical sun.

Don’t miss out on your perfect getaway—book your stay at Wyndham Tulum today!

Important Information

In the event of an early departure, the property will charge you the full amount for your stay.

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Massage services
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Wheelchair accessible
Kid meals
Outdoor furniture
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Food delivered to guest room
CCTV outside property
Access to health care professionals
24-hour security
Security alarm
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Exercise/lap pool
Japanese garden
Covered parking
Secured parking
Garage
Swimming nearby
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Club Suite, 1 King Bed, Non-Smoking

The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. A seating area with a flat-screen TV, a coffee machine and a patio are available in this suite. The unit has 1 bed.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Club Suite, 1 King Bed, Pool View, Non-Smoking

The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This suite has a coffee machine, a seating area, a flat-screen TV and a patio. The unit offers 1 bed.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Club Suite, 2 Double Beds, Non-Smoking

The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, kitchenware and a microwave. This suite features a coffee machine, a seating area, a flat-screen TV and a patio. The unit has 2 beds.

Max Occupancy: 5 (4 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Club Room, 2 Double Beds, Non-Smoking

The quadruple room provides air conditioning, a coffee machine, as well as a private bathroom featuring a walk-in shower and a hairdryer. This quadruple room features a wardrobe, a safe deposit box, a flat-screen TV and a patio. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Penthouse, 2 Double Beds, Pool View, Non-Smoking

This quadruple room features a pool with a view. The quadruple room provides air conditioning, a coffee machine, a balcony with pool views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Suite, 1 King Bed, Non-Smoking

The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This suite has a coffee machine, a seating area, a flat-screen TV and a balcony. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Suite, 1 King Bed, Pool View, Non-Smoking

The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Featuring a balcony with pool views, this suite also offers a coffee machine and a flat-screen TV. The unit offers 1 bed.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Suite, 2 Double Beds, Non-Smoking

The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. This suite features a coffee machine, a seating area, a flat-screen TV and a balcony. The unit has 2 beds.

Max Occupancy: 5 (4 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Suite, 2 Queen Beds, Pool View, Non-Smoking

The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Boasting a balcony with pool views, this suite also features a coffee machine and a flat-screen TV. The unit has 2 beds.

Max Occupancy: 5 (4 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Room, 2 Double Beds, Pool View, Non-Smoking

The quadruple room offers air conditioning, a coffee machine, a balcony with pool views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
2-Bedroom Suite, 1 King Bed, 2 Double Beds, Pool View, Non-Smoking

The spacious suite has 2 bedrooms and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, kitchenware and a microwave. Boasting a balcony with pool views, this suite also features air conditioning and a flat-screen TV. The unit has 3 beds.

Max Occupancy: 6 (5 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Honeymoon Suite, 1 King Bed, Pool View, Non-Smoking

The pool with a view is the standout feature of this suite. Guests can make meals in the kitchen that is fitted with a stovetop, a refrigerator, kitchenware and a microwave. The suite offers air conditioning, a coffee machine, a balcony with pool views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Club Room, 1 King Bed, Non-Smoking

The triple room provides air conditioning, a coffee machine, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Club Room, 1 King Bed, Pool View, Non-Smoking

This air-conditioned triple room has a desk, a patio, pool views and a private bathroom. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Club Room, 2 Double Beds, Pool View, Non-Smoking

This air-conditioned quadruple room has a desk, a patio, pool views and a private bathroom. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Room, 1 King Bed, Non-Smoking

The triple room features air conditioning, a coffee machine, as well as a private bathroom boasting a walk-in shower and a hairdryer. This triple room has a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Room, 1 King Bed, Pool View, Non-Smoking

The triple room offers air conditioning, a coffee machine, a balcony with pool views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Room, 2 Double Beds, Non-Smoking

The quadruple room provides air conditioning, a coffee machine, as well as a private bathroom featuring a walk-in shower and a hairdryer. This quadruple room features a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Honeymoon Suite, 1 King Bed, Non-Smoking

This suite's standout feature is the pool with a view. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this suite. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Stovetop
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Penthouse, 2 Double Beds, Non-Smoking

This triple room's special feature is the pool with a view. The triple room provides air conditioning, a coffee machine, as well as a private bathroom featuring a walk-in shower and a hairdryer. This triple room features a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Penthouse, 1 King Bed, Non-Smoking

This triple room features a pool with a view. The triple room features air conditioning, a coffee machine, as well as a private bathroom boasting a walk-in shower and a hairdryer. This triple room has a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Standard Penthouse, 1 King Bed, Pool View, Non-Smoking

Guests will have a special experience as this triple room provides a pool with a view. The triple room offers air conditioning, a coffee machine, a balcony with pool views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services

Guest Reviews

Menno (9/5): - Erg vriendelijk en behulpzaam personeel. Daarnaast een erg fijn zwembad, een grote sportschool en een padelbaan. Ook het ontbijt was goed. De lift was defect en de tempratuur en de straal van de douche veranderde regelmatig.
Stephin (10/5): Great place to stay in Tulum - Great place. Peaceful and modern. Really great swimming pool, slightly away from the main roads. Highly recommend. Place is family friendly. Lifts not working in areas
Elodie (7/5): Bonne adresse - Les chambres sont agréables et propres. Les espaces piscines, salle de sport et paddle sont top I Pas de wifi durant notre séjour Eau froide et sans pression Les chambres de 2 lits doubles sont des lits en 120 cm, petit pour un couple mais l’hôtel nous a surclassé afin d’avoir un vrai lit double et 1 canapé lit en 120
Nathalie (10/5): Bien situé pour les visites, hôtel neuf - Le cadre de l’hôtel et les chambres confortables et spacieuses. Balcon. Petit déjeuner assez varié. Bien situé pour les activités (site de Tulum et resto à proximité) mais excentré (un choix pour nous) Les couloirs d’accès aux chambres ne sont pas fermés cela donne sur l’extérieur quand les gens circulent c’est bruyant le bruit est amplifié. Vue sur parking. Restaurant assez cher. Route d’accès compliquée une seule voie pour circuler dans les 2 sens et non éclairée le soir.
Bram (8/5): -
Sophie (6/5): -
Polidura (3/5): Sin Sombrillas, vienes a tomar sol - La experiencia fue muy mala. No había sombrillas en la piscina familiar, tuvimos que cambiar de habitación por problemas con el agua y, para empeorar todo, estuvimos sin internet durante los últimos dos días. Tampoco existió ningún servicio de acercamiento, a pesar de que el camino hasta el hotel era oscuro y poco seguro. Lo más decepcionante fue la falta total de apoyo por parte de algunas recepcionistas, quienes no mostraron disposición para ayudar ni resolver los problemas. Lo único rescatable fue la atención del personal del restaurante y de otros colaboradores, que sí fueron cordiales y atentos. Sin duda, no volvería ni recomendaría este lugar.
David (7/5): Weird! Narrow underground parking entrance from the unfinished street, elevators all out of service. - Nice pools, friendly staff, value of the rooms only, cleanliness and excellent wi-fi. Location (car or uber req), tiny lobby, limited underground parking, only one outside non-climate controlled expensive restaurant, all elevators out of order, unfinished roadway approaching the property, unfinished plunge pool no paint or tile but lots of cement dust, no fridge in the average room, no luggage racks in any rooms, excessive noise from adjoining rooms, every room above can creep you in your plunge pool etc
Bruno (10/5): -
Israel (10/5): - La atención tanto en recepción como en restaurante fue excelente. Las instalaciones son hermosas, la habitación súper espaciosa y con camas cómodas. El acceso aún está parcialmente en terracería y aún no tienen en funcionamiento el elevador, lo que es un poco incómodo cuando vas con maletas.
Jason (5/5): - Clean and personnel nice Looks like the hotel is not finished. Only 2 umbrellas by the pool for the whole hotel so you can’t enjoy the pool area. Need a bike or scooter nothing is at walking distance. (Breakfast included) few options, not the greatest
Claudia (8/5): Overall the hotel was lovely, th staff were friendly and I would recommend - I liked the rooms were beautiful and spacious, the pool was quiet and stunning, the gym was good, the breakfast was great, overall amazing hotel got the price and lovely staff There wasn’t a mini fridge in the room however u can get easily get ice from the bar, the WiFi broke for 2 days however out of our control, some of the sun loungers were broken but still usable
Netali (8/5): -
Daniel Lugo (6/5): A grandes rasgos bien - El hotel es cómodo y la atención es buena En toda nuestra estancia no funcionó el elevador, razón por la cual estuvimos usando el elevador de empleados. Indagando un poco más, nos fue informado que el elevador tiene meses sin funcionar, por lo que es inaceptable que un hotel no le de mantenimiento a sus instalaciones.
Alix (10/5): Parfait, nous y retournerons. - Tout était très bien dans cet hôtel, les chambres étaient grandes, spacieuses et propres, idem pour la salle de bain. Tout est neuf, aucun défaut. Produits de qualité pour la douche, suffisamment de serviettes de bains, climatisation discrète mais efficace. Plusieurs piscines, salle de sport, terrain de tennis. Les extérieurs de l'hôtel étaient bien fleuris et décorés. Parking avec beaucoup de place sous l'hotel. Personnel très sympa et arrangeant, merci à eux pour le séjour. Pour l'emplacement, certes l'hôtel est un peu isolé du centre de Tulum donc il faut presque obligatoirement une voiture pour y accéder, mais c'est le prix à payer quand on veut un resort aussi grand dans cette zone. Le seul petit soucis était avec le restaurant de l'hôtel, où le service était assez long et la nourriture pas exceptionnelle.
Nina (2/5): -
sophie (9/5): -
Ayatoadette (2/5): -
Tamara (9/5): Schönes ruhiges Hotel mit schöner Anlage - Zimmer sind schön und sehr sauber, die Poollandschaft ist wunderschön und die Kellner sind sehr nett. Im großen und Ganzen ein wunderschönes Hotel, es war sehr wenig los, wir hatten das Pool fast für uns allein Die Lage ist etwas abgelegen, also Taxi oder Auto wird benötigt. Am Balkon gab es leider keine Sitzmöglichkeiten. Wir hatten das Zimmer mit privatem Pool, das kann aber wenn überhaupt nur zum sitzen verwendet werden, da es sehr klein ist.
Abel Mizrain (9/5): Muy buena - Las instalaciones muy cómodas y muy bueno en general Tiene 2 elevadores y ninguno de los 2 funcionaba, el agua se salía de la regadera hacia afuera
Colin (3/5): I would not stay here again. - Pools. Water temperature and size Upgrade only cause I was a diamond member Service -None Power was out 2days for 1 -2 hrs No water one day from 11am to 6pm without any notification Road to hotel has no lighting and is not fully built! Restaurant food is terrible and overpriced Scattered pricing one day to the next
Erika (9/5): Hotel de 10 - En general es un buen hotel, nuevo y con todo lo que necesitas, lo recomiendo El acceso con vehículo al estacionamiento ya que el acceso y salida es estrecho
Louise (9/5): Très bon hôtel, très bon rapport qualité/prix -
Morgane (7/5): Hôtel sympa et au calme - L’hôtel est récent, les piscines sont belles et agréables (on était presque seul). Le parking souterrain est très pratique et sécurisant. Il n’y a pas beaucoup de choix au petit déjeuner et il ne faut pas être pressé le matin. Nous avions des excursions programmées avec un départ très tôt mais avant 7h15-20 il n’y a rien. L’hôtel est beau mais lorsqu’on regarde de plus près les finitions ça laisse à désirer.
Claire (8/5): - The private pool and the great facilities although it s a shame the padel activité is not free. The location is central in Tulum
Fanny (8/5): Déconnection et dépaysement - Bel hôtel Propre Personnel très aimable et serviable Emplacement plutôt bon Au petit déjeuner si vous voyagez avec des enfants sachez que la boisson chocolat chaud est en extra. Personnellement je n’ai jamais vu cela 😳. Paddle payant aussi et pas de frigo dans la chambre dommage. Quant au reste bien !
Omar (9/5): Muy bien - Muy limpio y todo Que no le hacen mantenimiento a los elevadores, nosotros que llevamos un bebé con carruaje nos costó andar subiendo y bajando. pero de ahí todo súper bien con el hospedaje y las habitaciones muy bonitas y limpias.
Arik (8/5): -
IaroslavBoiko (8/5): -
Bram (8/5): Genoten van een paar dagen rust tijdens ons roadtrip. - Mooie, ruime en propere kamers. Ontbijt toast of boterhammen apart bij te vragen, bij het buffet waren er enkel wafels te krijgen.
Annemarie (8/5): -
Michele (7/5): - Grand et très beau + salle de sport et terrain de padel. Parasol défectueux et manquants. Prix des plats très élevé. Jacuzzi non fonctionnel. Nous avons dû changer deux fois de chambre à cause du système d' eau défectué.
Alejandro de Andá Rosas (10/5): - Excelente ubicación, cómodo y limpio. No hay buena señal y falla el internet
Camille (7/5): -
Viktorija (10/5): -
Marie Isabel (8/5): - La distance avec la mer. Les plages appartiennent à des ressorts, doc privées et payantes.
Sulaiman (2/5): Would give our stay a 5/10. Would not book again - The property is beautiful but it is not finished. Rooms are spacious. Front desk did a great job. Provided us with an excellent surprise on my birthday with was very kind! A lot of construction still being done. Water was off during our stay due to plumbing issues. Location is not the best either, not much of a view. Personal pools were not functional outside the room.
Michele (8/5): We had a great time and would absolutely book this hotel again - It was clean and beautiful. It was quiet yet close to town so with a car we were able to so many places in the area We loved having the one bedroom apartment so we could make our own tea and coffee and snacks etc in our own space The cleaning staff were great as were the front desk staff. They were all so helpful and professional
Céline (9/5): Très bon séjour - Établissement neuf et moderne. La chambre était propre et confortable. La piscine et le parking parfait. Le petit déjeuner était très bien aussi. Pas de mobilier extérieur sur la terrasse et piscine privées ce qui les rend inutilisables dommage
Andrzej (4/5): -
Alfonso (9/5): Ricas camas! - lo espaciosa de la habitacion, las camas muy ricas, y tenia como una pequeña terraza para tomar el aire, muy comodo hotel Creo que es buen hotel, solo que esta un poco lejos de la zona y para accesar y salir ocupas taxi o algun medio de transporte para moverte a la zona de restaurants y asi.
Karina (10/5): -
Elizabeth (10/5): Staff very attentive overall facility is awesome beautiful property - New hotel very clean comfortable beds beautiful pool All was good
Mane.ArceL (8/5): - Las instalaciones son de primer nivel, se nota que son nuevas. Buen gimnasio y tenía incluso una cancha para pádel. También cuenta con estacionamiento subterráneo para quienes arrienden auto. Muy seguro el hotel y los alrededores. Que no dejen beber alcohol de afuera en el área de la piscina, considerando que no es un hotel all inclusive. No debería existir esa restricción.
Jah9 (7/5): -
Katherine (10/5): - Las instalaciones son tal cual como la foto hermoso
Bruno (8/5): Struttura moderna e pulita immersa nel parco del giaguaro - Camere comode e pulite in un ambiente molto silenzioso che facilita il riposo. Struttura nuova e bene realizzata con una vegetazione curatissima e arredamento moderno. Palestra e campo da padel ben tenuti e completi. Personale cordiale e professionale. Colazione ben assortita. L’hotel meriterebbe 10 se si avesse qualche piccolo accorgimento in più: -la camera di hotel non viene pulita e ordinata tutti i giorni a prescindere, ma solo quando si espone il cartellino sulla porta; -a colazione i camerieri richiedono ogni giorno la mancia, cosa molto scomoda e odiosa per buona parte della clientela internazionale; - nell’edificio A-B c’è un solo ascensore agibile ed è condiviso con gli operai (quindi piccolo e sporco), il secondo è in agibile e il terzo non è stato proprio previsto; - l’acqua della piscina condivisa è visibilmente sporca e non ne invita l’utilizzo; -il menù del ristorante prevede pochissimi piatti messicani e quasi tutti piatti internazionali; - durante il nostro soggiorno si è rotta una tubazione e siamo stati costretti a cambiare camera. Visto che anche la nuova camera aveva problemi (mancava acqua calda), dopo vari solleciti, ci è stato offerto un credito al ristorante. La cosa poteva essere gestita molto più velocemente, ci è sembrato che il personale non percepisse l’urgenza del problema.
Stefano (6/5): Grazie Milthia per la pazienza e la professionalità - Il personale straordinario riesce a farti sorridere nonostante la struttura ancora in fase di costruzione abbia limiti nei servizi Servizi come ascensore non funzionante e televisione in camera non utilizzabile
Krystian (10/5): -
Rodolpho (9/5): -
Rebecca (7/5): Lovely stay with very nice staff - Very nice property. Concierge were very helpful and arranged for us to hire quad bikes / push bikes which were a lot of fun. The water pressure in the shower was low. It was a shame that the paddle court was charged per hours and not an included form of entertainment.
Mitch32 (7/5): Nog wat mogelijkheden tot verbetering - Nieuwe, mooie ruime kamer. De verschillende zwembaden en tuin waren verzorgd. Veilige parking onder het hotel. Wij hadden een penthouse met eigen zwembadje. Op de foto's stonden 2 ligstoelen bij het zwembad. Deze stonden er niet. Wij hebben deze gevraagd aan receptie en uiteindelijk maar 1 gekregen. Alle liften in hotel zijn defect. Water in de douche is beperkt qua straal en het dient eerst minimum 5 minuten te lopen voor er warm water uit komt, zeer veel verspilling. Personeel was vriendelijk. Buiten bij het bestellen van coctail en betalen met kaart werd echter fel aangedrongen op fooi terwijl ik zei deze cash te zullen geven. Is mogelijk om Tulum Pueblo te voet te doen maar auto is toch aan te raden. Zeker nodig voor Tulum beach. Als hotel vol zou zitten gaan ze veel ligbedden te kort komen. Geen ontbijt genomen gezien het 20 euro pp was.
José Eugenio (6/5): Hotel aceitável - A localização é razoável, os quartos são grandes e a garagem é boa. Elevador sem funcionar e ninguém trabalhando para consertar. Hotel parece ainda em construção. Café da manhã fraco e servido de forma estranha: para ser servido de pão e frios era preciso pedir. O pão demorava 5 minutos e os frios 10 minutos. Aí o pão esfria e se fica um bom tempo apenas sentado, esperando. Café e leite também só pedindo. Não há manteiga… Não é possível pedir no bar da piscina sem pagar imediatamente. Não há serviço de lavandaria. A recepção disse que eles terceirizam e que entraria em contato para passar as informações e não entrou, o que fez que não houvesse tempo para a lavagem.
Carsten (8/5): - Die Tiefgerage ist super. Die Zimmer sind sehr modern. es gab abends kein warmes wasser, was das duschen unmöglich gemacht hat. die fahrstühle in der gesamten anlage haben nicht funktioniert, was das bewegen der koffer zwischen etagen erschwerte.
Francesca (6/5): Du potentiel… - Le personnel de l’établissement surtout pour les repas très attentionné. La grande piscine L’accueil la femme très hautaine et pas du tout agréable pas beaucoup d’explications sur l’établissement ne nous a même pas donné les serviettes pour la piscine .. Le spa ne fonctionnait pas les parasols inutilisables alors que l’hôtel n’a qu’1 ans d’existence Et le bruit des voisins chambre très mal insonorisée …. Je n’imagine même pas quand il doit etre complet…
Aurélie (8/5): - Le lieu, le personnel d’accueil, la parking! Le temps d’arrivé de l’eau chaude, il ne faut pas être pressés… et l’insonorisation avec le passage extérieur et le bruit de la télécommande de la climatisation de la chambre d’à côté. Le restaurant très cher et pas top
ortal (2/5): לא אחזור למלון הזה - לא הייה ניתן להתקלח בכלל !! לא היה מים חמים ולא זרם במקלחת. מאוד מאכזב
Caroline (8/5): Lovely hotel with luxe facilities, lovely breakfast & super tranquil atmosphere, liked its feeling of remoteness. - We got upgraded to a top floor room with its own pool with a fab view over the jungle. Great breakfast, lovely spacious pool which only had a handful of people. Very quiet which suited us. Super modern. For Tulum good value for luxury facilities including gym. Felt almost like we had place to ourselves. Would recommend. It was very quiet - the bar was deserted at night. The jacuzzi by the pool wasn’t working. It’s on its own off the main highway, a good ten min walk on an unlit road which we didn’t mind but others might need to cab it.
StijnBaert (7/5): Hotel met potentieel... als de gebreken weggewerkt worden - Positief zijn o.a de propere en ruime kamers met ruim terras, goede AC, prachtige zwembaden, ondergrondse parking, goed uitgeruste fitnesszaal. Het hotel is nieuw, rustig gelegen én heeft potentieel maar er is nog werk aan de winkel, zie "wat viel tegen"... Tevens dikke pluim voor het onderhouds- en technisch personeel De afwerking is ondermaats voor een hotel dat zich presenteert als 5-sterren hotel. Echter er zijn heel wat aandachtspunten zoals: - Het ondermaatse ontbijt (niet eens een toaster, geen brood, amper/geen ontbijtgranen, geen verse sappen, zeer beperkte keuze van beleg,…) - Er zijn nog geen terrasmeubelen op terras van de kamer dus je kan enkel staan op je ruime terras - Als je douche neemt vloeit water als het ware in de badkamer omdat glazen douchewand slecht/niet gedicht is - De tafels en bewegwijzering aan zwembad vertonen al roest ondanks feit dat ze nieuw zijn - Een van de liften was meerdere dagen buiten dienst Belangrijk om weten is dat hotel uit 2 blokken bestaat en dat ze naast de ene blok aan het werk zijn waardoor enorm veel last van lawaai. Wij hadden hier eerst een kamer toegewezen gekregen maar hebben dan gevraagd om ons te verhuizen naar andere blok wat ze probleemloos gedaan hebben.
TENGO UN PLAN ORGANIZACION DE (9/5): - Es nuevo y muy comodo. Un poco caro y alejado de todo.
elizabeth (10/5): Hotel bello con un excelente precio - Las instalaciones y el desayuno incluido El agua fría de las piconas
Linda (10/5): Je recommande à 100% - Hotel splendid ! Vraiment 10/10 que ça soit pour le personnel ou la propreté des chambres et le rapport qualité prix, rien à redire merci à toute l'équipe du Wyndham ! Si je reviens à tulum je reviendrais dans cet hôtel sans hésiter
Sauter (6/5): Bien pour le lieu mais pas pour se reposer - Les équipement , le lieu , les chambres Le bruit constant à chaque étage , très mal isolé si vous souhaitez vous reposer. Le front desk qui n’arrive pas à répondre à vos questions Pas d’ascenseur
Kasia (3/5): Nightmare stay - Unfortunately for us, our stay with Wyndham Tulum wasn’t the most enjoyable one. We liked the size and decor of the rooms and bathrooms, comfortable beds and pillows, but that is basically it. Lino, the bellboy, was lovely and very helpful with moving us around. Breakfast was very basic, with lukewarm coffee being served from the flask. The hotel felt empty and abandoned, which is pity, as it looked nice and modern. We booked this hotel for 3 nights, checked out after first one. Our stay was doomed from the very moment we arrived from Playa del Carmen. The side of the road leading to the hotel was covered with pile of rubbish and we had a difficulty to find the proper entrance to the reception. Even our taxi driver said there is something off about this place. We travelled with our 2 teenage kids, so I booked 47 m2, 2 bedroom suite. Still, initially were given standard room with one bed and sofa bed. When my husband went to the reception to claim the room we booked, the lady behind the desk snapped at him that we booked the room that doesn’t even exist, with 2 queen sized beds. Well, we booked the room that was on Booking.com, so this issue should be raised with the them, not us. We got the room we should from the beginning. I am sure they had plenty of them vacant, as the place was virtually empty and there were barely any guests hanging around. We got the form to sign that we are ok with water disruption between 11pm-8am. We had no problem with that. In fact, the water stopped flowing at 8 pm, when we tried to take our shower early. First, the water was brown in all taps, then just stopped coming completely. The maintenance guy came to have a look, but couldn’t do anything about it. Showed us the pics from other guests having black water running from their taps. The reception said there is no point to move us again, as the whole hotel is experiencing this issue. That was not a big deal, we could always take our shower in the morning. But then, just after midnight, our kids came visibly shaken and terrified, that some stranger entered their side of the suite, and stayed in the darkness staring at them. He then left, but we were all shocked by the incident. We don’t know who it was, hotel staff or some random guest, and how they got in.. First thing in the morning, we checked out after conversation with manager. Still waiting for our refund and call from GM, as promised.
Pauline (10/5): Superbe chambre et petit déjeuner extraordinaire - Chambre spacieuse et moderne, lit king size très confortable. Grande salle de bain, tour confort. Rideaux epais donc aucune lumière le matin. Le petit-déjeuner est tout simplement exceptionnel. Plusieurs choix de plats chauds, des fruits frais, des pancakes. Le meilleur de nos 3 semaines au Mexique, et de loin! Personnel aux petits soins et sympathique. Lieu excentré de la vie de Tulum. Le prix de la location de vélo,.plus cher que ce qu'on trouve en ville, ca ne devrait pas être le cas.
Bente (9/5): Es ist ein tolles, großes Hotel mit genügend Sport- und Entspannungsmöglichkeiten, welches jedoch nicht in perfekter Lag - Riesige Hotelanlage mit schönem Poolbereich, Sportmöglichkeiten mit kleinem Fitnessstudio und schöner Padelanlage, sehr freundliches Personal, gute Gastro. Die Lage ist etwas außerhalb, wünschenswert wären kostenfreie Fahrräder oder ein Shuttle der einen zu der belebten Umgebung sowie Strand fahren könnte.
Marina (6/5): - Breakfast was not good
Marina (6/5): - Breakfast was very bad. No normal coffee , flys above all the food.
Hyleyth (10/5): -
Osbel (8/5): Normal - Desayunos estubo bien, ubicación un poco retirado El tema que no hubiera señal de televisión
Martina (8/5): - I was very satisfied with the staff – everyone was kind and helpful. The hotel was clean and nice overall. I would especially like to thank the receptionist Betty, who was amazing, very friendly, and always willing to help. However, the hotel is located in a not very good area. There was no water for one whole day, and during our stay we were moved to three different rooms, which was quite inconvenient. Despite these issues, the service and cleanliness made a positive impression. I was very satisfied with the staff – everyone was kind and helpful. The hotel was clean and nice overall. I would especially like to thank the receptionist Betty, who was amazing, very friendly, and always willing to help. However, the hotel is located in a not very good area. There was no water for one whole day, and during our stay we were moved to three different rooms, which was quite inconvenient. Despite these issues, the service and cleanliness made a positive impression.
Baba (9/5): Excellent. - The staff are incredible. Always on hand to help with any requests or queries.
Paula (9/5): - The staff were exceptional in their advice and assistance with regard to travel issues and road closures getting to the airport due to protests that were going to take place in Tulum. The staff made all the arrangements for me to travel by taxis and train to get to Cancun airport. They kept me updated and checked to see that I had arrived at the airport. Very helpful in a difficult situation. The room including bathroom was great, really nice, clean and comfortable. NIce balcony too. The adults only pool and poolside were lovely, really nice and enjoyable to spend time there. The restaurant was nice and the food good. The staff were helpful and polite. There was an issue with the food that received folliwing room service food order that I made. The staff were very apologetic though and they made amends by offering me complimentary food orders. So all was then fine.
mariam (2/5): - Good location A lot of mosquitoes in the room My room was left open after housekeeping
Paula (4/5): - Gostei muito dos ambientes, apesar do hotel ainda está em obra Café da manhã horrível, pouquíssimos funcionários, hotel deserto
Sandra Lilia (9/5): Totalmente satisfecha de la comodidad y limpieza del hotel - El hotel es nuevo, las instalaciones limpias y por el momento hay poca gente en el hotel, la ubicación es buena Que pensé que los desayunos estaban incluidos por referencia de una amiga que ma había comentado que incluian desayunos pero no en mi caso no revise y me confié.
Karen (9/5): - Rustig gelegen uit het centrum van Tulum maar toch centraal tov strand en stad. Aanrader om fietsen te huren. Veel dank aan Betty van de receptie! Zij is echt goud! Er mag nog wat worden gedaan aan de toegangsweg en de aankleding van het hotel, maar over het algemeen alles zeer nieuw en netjes en de beplanting, zwembaden en het personeel is top
Erbe (6/5): Gute Basic Unterkunft ohne Charme von Tulum - Neue Anlage mit guter Ausstattung. Tolles großes Gym und grundsätzlich schönes Design Es fehlt der Charme. Service an der Pool Bar und Angebot schlecht. Es wirkt alles neu aber lieblos
Sophie (10/5): - magnifique hôtel tout neuf moderne magnifiques piscines rien
moiz (7/5): -
Levente (1/5): The hotel is under construction!!! So I dont recommand! - The pool was nice We did not have watherfrom 7 am until check out….the old lady told us at the reception that she dont understand our problem because all night we had wather sooo….
Marco (8/5): Struttura nuova e comoda la posizione avendo la macchina puoi muoverti facilmente - Struttura nuova e ben posizionata, comoda la cucina con un bimbo piccolo, parcheggio gratis. La pulizia senza aspiratore con un bimbo piccolo è necessaria
Daniel (6/5): Neues Hotel mit Verbesserungspotential - Das Hotel ist erst 1 Jahr alt und der Ausbaustandard entspricht 4 Sternen. Die Betten waren sehr bequem. Das Essen war lecker und das Personal teilweise freundlich und professionell, besonders Herr Gabriel hat uns ausgezeichnet bedient und war sehr professionell. Uns wurde immer sehr schnell und zuverlässig ein Taxi gerufen. Der tägliche Zimmerservice funktionierte sehr schlecht und hätten wir nicht interveniert, wäre dieser an 2 Tagen nicht erfolgt obwohl wir die Mehrheit der Zeit nicht im Zimmer waren. Leider musste man bei vielen Anliegen mehrmals nachfragen und manches ist auch gar nie erfolgt. Vieles dauerte enorm lange, zB beim Abendessen. Der Zustand des Hotels wirkt teils unfertig, teils übermässig abgenutzt - nach nur einem Jahr. Die Lage im Wald abseits des Trubels wirkte auf den Bildern schön, in Realität sah es gerade auf der Rückseite des Hotels sehr trist aus und es fanden dauernd lärmige Arbeiten statt. Die eigenen Pools der Penthouses waren kalt und nur über eine Wendeltreppe zu erreichen. Zudem gabs dort nicht mal Sitzgelegenheiten. Alles in allem gibt es grossen Bedarf zur Verbesserung.
Domiziana (8/5): -
Cristina (8/5): Il soggiorno è andata molto bene perché Tulum è un posto magico - Camera molto bella e grande e molto pulita La vista lascia desiderare la strada lascia desiderare appena arrivi la fogna è aperta la colazione lascia desiderare
Daniela (9/5): Hotel nuovo e bello, serve auto - La struttura è nuova, bella, con una colazione adeguata soprattutto salata con cibi messicani, ma ci sono anche dolci, frutta, yogurt. Camere e bagno ampi e con arredamento nuovo.Staff cordiale, piscina, palestra funzionanti. Nella stanza c'è macchina per caffè americano e acqua in bottiglia ogni giorno. Molto apprezzato. Hotel su strada secondaria. È importante avere l'auto non tanto per la distanza dal centro, circa 700 mt, ma perché la via per raggiungere l'hotel è ancora deserta, buia e con odore pessimo. Probabilmente è una zona ancora in costruzione. Attenzione all' accesso al parcheggio molto stretto. Le stanze non hanno il frigo ma c'è il cestello del ghiaccio e si può chiedere di riempirlo. Noi lo abbiamo fatto e abbiamo messo al fresco acqua e yogurt.
Eliz (2/5): Meh. Not worth the money but it served a purpose - Staff was nice and helpful No hair conditioner, toothpaste i.e basic toiletry in the bathroom other than shampoo. The pool was very small and not easy to swim in due to so many corners. The gym did not have any water in it and was not really clean. Location is very unconvenient and car is needed everywhere which gets expensive with taxis.
michela (7/5): Eviterei Tulum e questo hotel - Struttura nuova. Fuori dal caos della zona hoteleta. Camera grande. Disorganizzato. Grande e impersonale. Si trova in una strada ancora in costruzione. Nella camera suite con cucina le dotazioni erano insufficienti. Richieste non soddisfatte. Nel complesso lo eviterei, così come eviterei Tulum.... L'unica cosa che merita sono le rovine e spiagge annesse.
Kwangin (2/5): 최악의 툴룸 숙소 - 인터넷은 끊기고 방 청소는 되어 있지 않음.돈이 아깝다 굉장히 위험한 곳에 완료되지 않은 건축물. 수영장은 잘못 설계되어 있고 엘레베이터도 고장입니다. 서비스는 최악이고. 이돈을 내고 이 숙소에 머물었다는게 너무 속상하다
MIGLENA (8/5): - The staff at the reception - all of them are amazingly nice, providing a lot of advises and arranging for all the reservations (beach club, golf car rent, restaurant, NYE!) Pools were cold and our room was still facing constructions works so a lot of dust on the balcony.
Lorenzo (8/5): -
Luis (9/5): - Las instalaciones, la limpieza, el servicio. Todo me gustó, lástima que el jacuzzi no estuviera en funcionamiento
Alice (10/5): - La chambre, le confort, le petit déjeuner et le personnel
Rohit (10/5): Good location, chill atmosphere, swim, paddle, gym on site - Brand spanking new and was amazing
Rohit (10/5): -
IVY (9/5): -
CHEN (3/5): -
john (8/5): Nice facilities and good staff for our brief stay. - Breakfast excellent. Location and facilities good for an overnight stay en route to our remote fishing lodge for the remainder of our trip. Room very nice and the facilities pools etc looked inviting, though we hd to move on.
Annette (10/5): - Sehr sauber, hoher Zimmer-Komfort, sehr neue, schöne Anlage! Sehr nettes, auskunftsfreudiges Personal mit guten Ratschlägen!
Elizabeth (4/5): Average. - We visit this Orel back in march 2025 and everything was excellent. We Came back for second time on November and didn’t like the stay at all. Rooms wasn’t properly clean, bathroom omg the shower floor and wall so nasty and dirty, lots of flys on the room. And pillows cases and blankets not sure if they changed, in general dirty , even the main lobby doesn’t look like they have cleaned the windows or doors since last spring , personal little rude, can be better. personal okay but with proper training can be better. Rooms can be better if they have more time to cleaned and make sure to change the beds, and professionally clean the bathroom showers . From 5 star this hotel when down to 2.