Student Only Crown Place Norwich

Location: 11 Surrey St, Norwich, gb

Star Rating: 3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Lift / Elevator
• Concierge service
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• 24-hour security
• Television in common areas
• Free wired internet
• Internet access
• Games
• Japanese garden

Rooms Available

• Studio

  Meals can be prepared in the kitchenette, which comes with a stovetop, a refrigerator and a microwave. Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Wardrobe or closet
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Privacy curtain

• Large Single Room

  Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Refrigerator
  • Desk
  • Microwave
  • Wardrobe or closet
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Privacy curtain

• Single Room with Private Bathroom

  A kitchenette fitted with a stovetop, a refrigerator and a microwave is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Wardrobe or closet
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Privacy curtain

• Single Room with Bathroom

  Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Refrigerator
  • Desk
  • Microwave
  • Wardrobe or closet
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Reading light
  • Privacy curtain

• Deluxe Studio

  The well-equipped kitchenette features a stovetop, a refrigerator and a microwave. Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Wardrobe or closet
  • Stovetop
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Privacy curtain

• One-Bedroom Apartment

  The well-equipped kitchen has a stovetop, a refrigerator and a microwave. The apartment features a wardrobe. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Refrigerator
  • Desk
  • Microwave
  • Kitchen
  • Wardrobe or closet
  • Stovetop
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap

Guest Reviews

• Zehra (5/5): Overall good for value but there are things that need to be definitely improved like cleanliness. - The views were really good we had a six nights stay at deluxe studio. The bed sheets were old and wasn’t clean the bed sheet was stained. We told the lady in reception about it and she didnt seem happy about it. She came to the room to confirm of what we said and offered to only change the stained piece? Eventhough they were replaced after, we had to sleep in them for a night. The sink was blocked completely. This was sorted later. The toilet didn’t flush properly and it got nasty after the first few days.
• Mohammad (8/5): -
• Lina (7/5): L’hébergement est chouette et bien situé. - Les équipements et le personnel Les draps sales à mon arrivée, ainsi que la fenêtre. Une fille qui criait toute la nuit, presque tous les jours, m’empêchait de dormir.
• Mohamed (9/5): The stay was really nice and awesome - The Location was superb and the room was spacious and clean with everything we needed The bed was a bit small and the power outlets were misplaced
• KOUADIO (10/5): Parfait - Emplacement idéal et surtout le rapport qualité prix. Merci beaucoup pour géniale inspiration, Je reviendrais fois que nécessaire. Bonne continuation Une certaine flexibilité á accepter que nous conservions la même chambre en cas de prolongement du séjour par exemple.
• Christian (7/5): -
• Elliot (10/5): -
• Elliot (10/5): -
• Athanasios (3/5): I never expected to be so disappointed in a hotel room with such a specific target audience. - It was central and cheap. There are many bus stops all around the building, and it is easy to get to. It is next to two malls, and some excellent locations and parks. One body towel, one hand towel. No room cleaning or additional help unless you're staying there for 7 days. NO TOILET PAPER. Every request made was responded to an hour later MINIMUM to tell me that they cant do that because X or Y reason, and they never get to the actual point. I had to ask for new towels 3 times before they decided to tell me they simply dont offer new ones or extra ones unless you're staying for a whole week, having a different excuse every time. The tap water has an awful aftertaste, which proves their plumbing is old. They do have a cinema, music and gaming rooms, but they are locked, and I wouldnt be surprised if they did not give you access even after asking. They have one vending machine but it doesnt accept contactless payments and doesnt provide bottled water. Their launderette does not provide laundry detergent, meaning you have to buy some yourself, which is not worth it if you are staying for a few days.
• Maria (1/5): Cleaning fee charged twice, no reply to our claim. No clear information in the process of booking. - Location is very convenient. Room was comfortable and clean. I had to extend my stay a couple of days last minute. As it was not possible via booking.com (which required at least one day in advance), I was advised on the phone by one the agents to do a new booking through Airbnb and request the refund of the cleaning fee because it did not apply. I indeed continued to stay in the same room I already occupied, it was not cleaned during my whole stay. I was charged a cleaning fee of € 46 through booking.com and a cleaning fee of € 46,38 through Airbnb. Ironically they reviewed my stay in the Airbnb site and said I left the room clean and tidy. However they never attended my claim for the refund of one of the cleaning fees, neither attended them the Airbnb's resolution centre request. This is absolutely disappointing. The information when booking is not clear. Once my booking was confirmed I got a message warning that guests should be minimum 21 years old, I'm 18. After some calls that was solved. Then I got another message requesting to upload prove that I am a student. Luckily all these could be solved, but it costed many international phone calls and time. This information should be clear stated before the booking is confirmed.
• Reginia (9/5): Superb -
• Nargiza (10/5): Exceptional -
• Jamie (7/5): Good clean apartment that was enough for a short stay - The property was clean, comfortable and well located. The communal area was a nice addition to the property. Being right by the bus station meant that getting around was easy, There was no handwash or washing up liquid. I am aware that this is not a hotel, it is student accomodation but as it was for a short stay and there is a kitchen, supplying a small bottle of washing up liquid would make cleaning any pots/dishes much more hygienic.
• Murtadha (6/5): Decent - Student accommodation Good value Decent facilities Weird smelling corridors Waste bin room and corridor is a nightmare Room wasn’t as expected, especially with a wall in the middle of the room
• Reginia (9/5): Great place for introverted uni students - Clean, quiet, and close to all the shops and entertainment in the city. Needed an app to do your own laundry. It was a straightforward process but a little tedious.
• Kam (1/5): Not Happy, made us a trouble to find another air bnb. - This is misleading advertisement to the travelers which "Family" are welcome. We checked very details on booking.com descriptions, we are Family, Father, Mother & a Son. Our son is a Student. However, Parents are NOT allowed to stay on this property. It caused us big trouble when we check in, the reception staff told us, We cannot stay in Crown Place because Parents are not Students. Meanwhile, we are not the first ones who wrongly booked this property! Why Booking.com not mentioned on your platform, which states ALL customers MUST be students!!!! Even parents MUST be a student then can stay in this property! Finally, our son stay in Crown Place, so parents need to find another air bnb! Family cannot stay at same accommodation! Separated! We are disappointed! So worst Holidays!
• Anonymous (6/5): Decent but could be better, value for money. - Very nice condition - A range of facilities available, staff friendly, good location in city. Easy fob key given which didn’t give me any problems. I couldn’t find it at first at all - It was in a different location to where it said on maps. Bed sheets felt dirty as they were very gritty, towel very cheap, maybe room could be slightly more decorative as was very clinical. Kitchen very dirty and fridge smelt, bins over flowing as soon as I got there and this did not change.
• Difei (7/5): Good - they can collect rubbish from the common area more often
• Elena (5/5): Passable - The location was very good and near restaurants and supermarkets. The common kitchen was super dirty, and not in a hygienic condition to be used. I had to eat out everyday. The corridor was full of dust and the windows full of cobwebs and bird droppings. Reception staff on weekends are security staff only. They didn't explain anything to me and whatever I asked, they told me to ask on Monday when the offices are open.
• Hoi (8/5): Very good -
• Bhatt (8/5): Very good -
• Youbi (8/5): Very good -
• Claire (9/5): Superb -
• Anja (9/5): Superb -
• Claire (8/5): Very good -
• Bianca (8/5): Overall, very good, thanks. - Location was great, very convenient. Staffs helpful, security was good internal doors are set to slam shut-soften the closing mechanism would eliminate the banging; soundproof is minimum as can hear neigbour's chatter in evening-not a complaint of the neighbour, they were not loud.
• Caroline (9/5): Superb -
• Annabelle (5/5): Cheap and handy - My room was nice and there were lots of facilities like the gym and study spaces. It was a very handy location right in the city centre. They let me check in late and provided some kitchenware and towels. The price felt reasonable overall. There were stairs between my room and the kitchen which weren't mentioned, I am disabled and this made it hard for me to use the facilities. The bin storage is smelly and a long way from the rooms. There wasn't a bin provided in my room and when I arrived the door lock was broken and I had to wait for it to be repaired.
• Claire (10/5): Exceptional -
• Yamin (7/5): Value for money and great location - Location and security the toilet doesn’t smell good and no shower gel provided.
• Hazel (7/5): Good -
• Bayan (8/5): Very good -
• Bayan (10/5): Exceptional -
• Khalid (10/5): Perfect - Some of the security lack basic communication skills.
• Igor (6/5): Pleasant -
• Patrick (6/5): student digs, nothing more - great location shower was okay tiny room. with the bed shoved in at the bottom between the wall and desk. blinds don’t cut out the sun. extractor fan in kitchen does nothing. 1 roll of toilet paper for 3 nights, asked several times for a second and no one could help. had to buy my own
• Marco (8/5): Very good - Excellent value for money, excellent location (if you need to stay in Norwich city centre area), excellent facilities provided (e.g. laundry machines, ironing boards, irons). I fully appreciate there is an information leaflet on each room upon arrival with relevant information however - guests who make the booking via hotel booking websites (i.e. those guests who are not students) - may not be fully aware of some rules e.g. although in the kitchen area there are bins, guests should dispose of their own rubbish themselves i.e. not to expect that Crown plan staff to do this job for the guests. I assume this could be easily improved if just close to each bin there were clear printed instructions for the guests inviting them to dispose of their own rubbish without expecting someone else to do it on their behalf.
• Harlow (8/5): Very good -
• Anonymous (8/5): Very good -
• Malcolm (1/5): Dreadful - It was not stated this was student accommodation. If it had been I would never have booked. I checked out two days early due to the dreadful setting. Loud noise into early hours, horrid bedding. The explanation from the host has been completely unacceptable.
• Gicyl (10/5): Exceptional -
• Eva (8/5): Fab location! - Great staff, really friendly. Location was perfect. The property was very secure with key fob entry and security guards so it felt very safe for central city. Shower wasn’t amazing
• Mohamed (1/5): Bad -
• Sophia (9/5): enjoyable - The studio flat is spacious and has a nice view over the e city. fully equipped kichen with cooking utensils !n The room could get a bit hot in the daytime, it would be great if a fan is provided
• Catherine (6/5): Pleasant -
• Thomas (9/5): Superb -
• Susan (8/5): Very good - Clean and tidy Wi fi log in could have been easier to log on to No TV
• Martin (8/5): a PLEASANT EXPERIENCE - BREAKFAST WAS NOT INCLUDED A PROPERTY LIKE CROWN PLACE CAN PROVE A LITTLE ISOLATING FOR A SOMEONE TRAVELLING ALONE
• Igor (9/5): Superb -
• Shinde (9/5): Superb - The location is best. Rooms and facilities are excellent. Good for both short term and long stay. Staff is helpful and friendly.
• Stuart (8/5): Very good - The location was fabulous , great for exploring. On checking in , we had to be vetted by yourselves, this was a lengthy process which added nearly two hours to an already long day of travelling. Luckily the girl on reception went the extra mile to help out.

Photos