Hotiday Gran Canaria Maspalomas

Location: Av. Touroperador Tui, 21, Maspalomas, es

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - Anytime

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Clubhouse
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Luggage storage
• Safety deposit box
• Non-smoking throughout
• Kids' outdoor play equipment
• Heated pool
• Evening entertainment
• Entertainment staff
• Outdoor furniture
• Shallow end
• Invoice provided
• Front desk (limited hours)
• Free wired internet
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Clubhouse
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Pool toys

Rooms Available

• Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. Featuring a terrace, this suite also provides a mini-bar, a seating area and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Toilet
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Terrace
  • Linen
  • Toilet paper
  • Cots
  • Socket near the bed
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Jean-Marc (9/5): Super - Nous avons appris en arrivant à l’hôtel qu’il y avait une zone pour adulte seulement. Nous nous sommes fait surclasser pour la tranquillité.
• MARIO (8/5): - Room needs repairs in internal decoration
• Philippe (10/5): Réservation de chambre à éviter ou alors bien préciser : chambres plus loin que l’entrée intérieure de l’hôtel - L’emplacement Concernant la literie, un des deux matelas carrément affaissé ! (Photos à l’appui) Chambre très bruyante avec les allées et venues des valises jour, comme nuit. Pour le prix de cette chambre, on peut espérer plus de tranquillité aussi. Repas pris au restaurant de l’hôtel : prix 35 euros par personne. Il y avait de la quantité mais pas de la qualité !
• GraceMarie (9/5): - Very clean, lovely modern furnishings. Staff were very helpful and professional. The double room was two single beds pushed together and one of the beds was shorter than the other and moved very easily.
• Roland (7/5): -
• Camacho (10/5): -
• Fernando (10/5): - El buffet de desayuno es una pasada
• Mijancos (2/5): - Los empleados de recepción muy amables El aire acondicionado no se podía regular y hacia mucho calor. El agua caliente era tibia. El teléfono no funcionaba, no se podía llamar a recepción. En el comedor, en el desayuno nos levantamos a por otro plato y nos quitaron las cosas de la mesa y pusieron servicio nuevo, luego no se disculparon, nos ignoraron (Paco)
• Remigiusz (10/5): - wszystko
• Ignacio (8/5): - Que ni la dirección ni el nombre del hotel que facilitan son las correctas
• Anne marie (1/5): Touriste booking passez votre chemin… - Rien Attention Les clients booking sont logés à l’arrière dans la chambre numéro 208 où il y a un bruit d’extraction de la ventilation de cuisine tous les deux minutes et à côté d’un logement attribué aux personnel saisonnier qui sont très bruyants . Nous avons réussi à obtenir un changement de chambre mais à force d’insistance. Mauvais rapport qualité prix. Buffet soir très moyen a 35€. Il s’agit de la plus mauvaise expérience de notre séjour à grande canarie
• Morris (8/5): - Breakfast was very good. Bathroom smelt of bleach
• Maria Dolores (1/5): -
• Philippe (8/5): -
• Laurent (9/5): -
• Julia (8/5): -
• jimenez torres (10/5): - Lo bien situado que estaba,las instalaciones, y el personal eran un encanto El baño tenía bañera y prefiero ducha
• Maria Corsol (10/5): lugar perfecto para relajarse - En realidad todo, un ambiente familiar, instalaciones buenas, buffete excelente, personal muy agradable.
• Carolina (10/5): Divertido y relajante - Nos encantó el trato de algunos de sus empleados, como Yurena de recepción que fue un amor de persona y muy profesional, Enrique y Mireia del equipo de animación nos hicieron disfrutar muchísimo con sus juegos y deportes en los que participamos y su carisma y buen rollo. Contando también con la comida del bufet y lo limpio que lo tenían todo El moho que había en el techo del baño y que no hubiese ventilación dentro de él.
• Barbara (10/5): -
• Betancor Díaz (9/5): - Las instalaciones del hotel La bollería dulce del buffet de desayno
• Flamur (10/5): -
• ilias (7/5): - Was cold in the room Needs to have a heater free
• John (4/5): - Hotel navnet og hotel adressen på booking bekræftelsen er begge forkerte!! Vi brugte 2 timer til at køre rundt og fik til sidst hjælp fra en lokal spanier. MEGET utilfredsstillende at Booking.com giver forkerte oplysninger!
• Mozo (10/5): -
• Erwin (8/5): -
• Sarah (8/5): Une belle escapade près del Faro de maspalomas - Emplacement (restaurant et dunes à 15 minutes à pieds) et cadre vegetalisé Bruit du système d’aspiration des cuisines qui était proche de notre chambre. L’hôtel n’étant pas plein cela aurait pu être évité
• Carmen (10/5): -
• Geovanna (9/5): Hermosa Gran Canarias - Si, muy amables y pudimos hacer el checking-in muy temprano. La habitación estaba lista aunque salian olores fuertes del baño por la lluvia...
• Maya (10/5): -
• Hans Vejs (10/5): Super - Bare super Mindre støj ved morgenmad
• Isabel (8/5): -
• Carolina (8/5): En busca del hotel que no existe. - Muy resolutiva la recepcionista Yurena, ofreciendo una buena estancia. La ubicación del hotel no aparece es decir no es correcta viene como c/ touroperador tui 21 e incluso el nombre del hotel es de Dunas no es Hotiday. La conclusión es que no das con el hotel no hay un teléfono al que llamar ( es un número italiano y no español ).
• Haydn (10/5): Absolutely fantastic - The accommodation was fantastic. Olga seems to think of every little detail to make your stay as enjoyable as possible. The location was perfect. Will definitely stay again.
• Schiarizza (9/5): -
• Margaret (7/5): - Comfortable accommodation Nearby Pool Close to bus stop Noisy entertainment around pool No kettle in room Hot breakfast food was cold
• Jennifer (10/5): -
• Eusebio (8/5): -
• Natalia (8/5): -
• Ronald (4/5): -
• Ana (8/5): -
• RODRÍGUEZ GONZALEZ (10/5): -
• Juraj (7/5): - Food was awesome No hot water for 2 days, gym is bad, a lot of noise all the time
• Juan Ignacio (10/5): - El servicio, muy bueno, desayuno excelente y buenas instalaciones.
• Mariana (8/5): Good value for money. Good breakfast with many options - The staff, the breakfast and the artistic program. Also in the night was a nice lady that sang beautifully. Is far away from the beach but we used a shuttle bus. No water pressure, we tried to shower in different days at different hours.
• Maryam (9/5): -
• Liudmyla (8/5): -
• chambles (8/5): zeer comfortabel - het uitgebreide ontbijt luide (kerst) muziek
• Leonides (9/5): Días de descanso en familia - Un sitio tranquilo para descansar y cerca de la playa.
• Abel (9/5): -
• Giampa (10/5): -
• Rashid (10/5): -
• José antonio (8/5): -
• Domenika (9/5): Perfekt - Atmosphäre
• ilias (1/5): Not easy to find the hotel ! - Breakfast was good with many fresh juices also Was near to the sea walking We could find the hotel I was in the road around about 2 hours a No body knows for this. Name of the hotel Because hotel has a different name It was not clear !!!! So Maby you will book this hotel but you cannot find
• Asgeir (7/5): -
• Patrick Lajonie (9/5): Séjour Hotiday Maspalomas - L" emplacement ,la propreté, les espaces verts Village club bien animé J'ai bien aimé ! Les informations début séjour
• Guido (9/5): -
• Sandra (10/5): - Nous avons tout aimé. De l’accueil, à notre chambre, le buffet soir et matin, l’ambiance de l’hôtel, la piscine. Tt était parfait.
• Irina (9/5): - Приличный отель 4*, все как положено. Чисто, уютно. Почему Booking пишет название отеля Hotiday Gran Canaria Maspalomas ??? Нет такого отеля!!! Отель называется Suites & Villas by Dunas. У нас ушло много времени, чтобы его найти.
• Oksana (6/5): Один день і не більше - Зручне ліжко та чудовий сніданок Не знаю як інші номер , але наш номер 255 просто жахливий. Потребує капітального ремонту. Найгірше це запах плісняви!!!Система кондиціонування дуже брудна !!!неможливо нею користуватись. Людям з астмою або алергією категорично рекомендую відвідати інший номер , оскільки в цьому неможливо було спати. Також шумоізоляція. Ми засинали під крики дітей, що жили поруч в іншому номері та прокидались вночі від того, що хтось постійно кашляв. Це просто кошмар.
• bruno (9/5): -
• Anastasios (10/5): Hospitality at its finest - Warm welcome and friendly staff, excellent hospitality! Amazing room and buffet breakfast! Nothing, everything was great
• jose (8/5): -
• GKERGKI (10/5): -
• Petra (7/5): Es war sehr schön und angenehm und mit Auto in perfekter Lage. - Die Anlage ist wunderschön. Die kleinen Häuschen bieten viel Ruhe und Komfort. Es war immer alles perfekt sauber und ordentlich. Das Personal ist außerordentlich freundlich und zuvorkommend! Es gibt ausreichend Parkplätze direkt vor dem Eingang. Der Ablauf ist stark auf Familien mit Kindern ausgelegt. Für uns als Pärchen waren speziell Frühstück und Abendessen teilweise recht nervig, weil es sehr laut und überfüllt war im Speisesaal und Gäste das Buffet in ein Schlachtfeld verwandelt haben.
• francois (5/5): Réservation faite par hotiday à ne jamais refaire - L’adresse indiquée sur la réservation ne nous a pas permis de trouver l’hôtel. Nous avons cherché pendant 1h30 avant de découvrir que la réservation se trouvait à l’intérieur d’un complexe qui s’appelle DUNAS!! il était 1h30 du matin quand nous avons enfin regagner notre chambre.
• Mara (1/5): Great facility, bad resellers - The Dunas Suits and Villas is excellent, so I would suggest anyone reading this review to contact them directly. HOTiDAY is not a hotel, it is only reseller. I loved the property but did not like dealing with the HOTiDAY reseller. They provide a phone number that is useless and you are not dealing directly with the hotel.
• Stefy (8/5): - We were upgraded to a room in the adults only villa area. The resort garden was very nice and clean, great for a walk to the dining area. The area was very quiet and relaxing, large room with coffee machine and capsules + a bottle of water on arrival, pool towels, beach slippers and bathrobes. The resort is located 15 minutes walk from the dunes, beach and Maspalomas promenade, but there is also a free shuttle service to Maspalomas beach. The Global bus stop for airport transfers (66 and 90) is very close to the hotel. The room needs a little renovation, one of the walls was damp at the bottom.
• Borislav (10/5): -
• Daniela (9/5): -
• KAMAL (9/5): Excellente calidad precio y la ubicacon -
• Francesco (10/5): Fantastico torneremo con più giorni - Il verde tutto intorno Troppo ricerca per trovare il nome dello hotel hotiday, la prossima volta sarebbe ottimo Dunas (Hotiday) grazie
• Thomas (2/5): Subject: Formal Complaint Regarding Disappointing Hotel Stay – Request for Partial Refund Dear Customer Service Team &# - Subject: Formal Complaint Regarding Disappointing Hotel Stay – Request for Partial Refund Dear Customer Service Team / manager I am writing to formally express my disappointment following a recent two-night stay at your hotel from 8th-10th October 2025. I had booked the room well in advance, expecting a comfortable and enjoyable experience, but unfortunately, the stay did not meet even the most basic expectations. Upon arrival, we were told we had been “upgraded” to a family room. However, this room had several serious issues: • The air conditioning was not working. We had a temporary unit that made a horrendous constant noise (video here ) • The television had been removed from the wall and had exposed wiring. something I believe is both unsafe and unacceptable. These issues significantly impacted our stay, especially considering the premium rate of £280 for two nights. While staff did eventually offer a room change this was only proposed on the second night of our stay – by which point we were due to leave the following morning. Additionally, we were advised initially by another member of staff upon arrival and seeing the problems; that this room was the only available room due to the hotel being fully booked and that they had received a number of complaints about the room previously! If this is the case why are you not addressing complaints and customer feedback? Eventually a complimentary meal & bottle was offered, but we had prior plans on the evening and were unable to take advantage of it. These gestures, while appreciated, did little to remedy the situation in real terms. Given the poor condition of the room and the fact that we were not able to enjoy the standard amenities promised at the time of booking, I believe a full or partial refund is a fair and reasonable request. I hope you will consider this complaint seriously and respond with an appropriate resolution. I would appreciate a response within the next 7 days. Subject: Formal Complaint Regarding Disappointing Hotel Stay – Request for Partial Refund Dear Customer Service Team / manager I am writing to formally express my disappointment following a recent two-night stay at your hotel from 8th-10th October 2025. I had booked the room well in advance, expecting a comfortable and enjoyable experience, but unfortunately, the stay did not meet even the most basic expectations. Upon arrival, we were told we had been “upgraded” to a family room. However, this room had several serious issues: • The air conditioning was not working. We had a temporary unit that made a horrendous constant noise (video here ) • The television had been removed from the wall and had exposed wiring. something I believe is both unsafe and unacceptable. These issues significantly impacted our stay, especially considering the premium rate of £280 for two nights. While staff did eventually offer a room change this was only proposed on the second night of our stay – by which point we were due to leave the following morning. Additionally, we were advised initially by another member of staff upon arrival and seeing the problems; that this room was the only available room due to the hotel being fully booked and that they had received a number of complaints about the room previously! If this is the case why are you not addressing complaints and customer feedback? Eventually a complimentary meal & bottle was offered, but we had prior plans on the evening and were unable to take advantage of it. These gestures, while appreciated, did little to remedy the situation in real terms. Given the poor condition of the room and the fact that we were not able to enjoy the standard amenities promised at the time of booking, I believe a full or partial refund is a fair and reasonable request. I hope you will consider this complaint seriously and respond with an appropriate resolution.
• Miriam (10/5): Excepcional - la cama y almohadas, en general la habitación muy cómoda y justo al lado de la piscina. destaco la tranquilidad y la paz para descansar. es ideal. superó mis expectativas. nada. me encantó todo.
• Mollinedo (9/5): - El buffet es muy abundante y variado. La bañera estaba algo vieja y la mampara se iba hacia la ducha.
• Radi (8/5): -
• Andres (10/5): - La tranquilidad Pues nada
• Maria (8/5): -
• Jean-Pierre (10/5): Séjour très agréable propice au repos et à la détente. - Le petit déjeuner sous forme de buffet, très copieux et varié. Le cadre magnifique avec une végétation harmonieuse. Les prestations (Piscine, spectacles de qualité, animations diverses). Un appartement spacieux avec une petite terrasse.
• carmen delia (10/5): - Las instalaciones Todo muy limpio y el bufé muy bueno y variado Que me puse un poco maña
• Madelaine (5/5): Normal - Las vistas La comida
• Tahimi (10/5): -
• Álvarez Campos (10/5): -
• Carlos (10/5): Lo recomiendo para desconectar zona muy tranquila - El personal muy amable.la zona muy tranquila y el espectáculo nocturno.todo muy bien lo recomiendo
• noemi (8/5): -
• Stuart (10/5): -

Photos