Hotel Simona Halep - Poiana Brasov
Location: Strada Poiana Ruia 1, Brasov, ro
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Discover a luxurious retreat at Hotel Simona Halep - Poiana Brasov, where comfort meets elegance in the heart of nature.
Exceptional Accommodations
Indulge in our beautifully designed, air-conditioned rooms equipped with modern amenities, including a flat-screen TV, minibar, and private bathrooms, ensuring a restful stay tailored to your needs.
Culinary Delights
Start your day with an impressive buffet breakfast or choose from our à la carte options to fuel your adventures. In the evening, unwind at our stylish restaurant and bar, savoring exquisite dishes and refreshing drinks.
Recreation & Relaxation
Enjoy our well-equipped fitness center, soothing sauna, and invigorating hot tub. With skiing and cycling opportunities just around the corner, thrills await both adventure seekers and relaxation enthusiasts.
Book your enchanting stay today at Hotel Simona Halep - Poiana Brasov!
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Nightclub
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Ironing service
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Ski storage
- Non-smoking throughout
- Private check-in/check-out
- Kid meals
- Evening entertainment
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Ski storage
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Covered parking
- Horse riding nearby
- Snow sports gear
- Hosted evening meal (reserve)
Rooms Available
-
Signature Grand Suite
This spacious suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Additional toilet
- Sofa
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Additional bathroom
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Junior Elegance Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Executive Relax Room
The spacious double room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Smart Stay Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Comfort Room
This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Terrace Comfort Room with Easter Package
Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. Featuring a terrace, this double room also provides air conditioning, soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Terrace Comfort Room
This air-conditioned twin/double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with mountain views.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Guest Reviews
- LUDMILA (10/5): -
- Nikolay (7/5): - Spacious rooms. Far from 5-star hotel. This is a good 3-star hotel. Very noisy location, right on the main road. Tasteless food in the restaurant.
- Adrian (10/5): -
- Popa (9/5): -
- Oana (10/5): - Designul, curățenia, ospitalitatea personalului, mâncarea foarte gustoasă Spa-ul destul de mic, prea putin loc de relaxare
- Aurel (10/5): Nice, modern hotel - Materials used are premium, overall interior design is warm and comfortable Parking is a bit crowded and cramped
- Andrei Costica (10/5): - Hotel curat , miroase bine , totul aranjat cum trebuie. Personal amabil ( rar mai gasesti la noi ) Incantat de sejur ! Sincer , nu prea am ce comenta
- Irina (9/5): If you are looking for a premium, modern experience in Poiana Brasov, this is the place to stay. We will definitely be r - Our stay at Hotel Simona Halep was exceptional from start to finish. The hotel is brand new, and you can really feel the quality in the modern design and high-end finishes. The Room: Impeccably clean, spacious, and very quiet. The bed was incredibly comfortable, and having a private balcony with a view of the mountains was the perfect way to wake up. Service: The staff truly goes above and beyond. They were professional, welcoming, and anticipated our needs before we even asked. Facilities: The spa area (sauna and hot tub) is the perfect place to unwind after a day outdoors. Also, the private shuttle service to the slopes is a total game-changer—it makes the logistics of a ski trip completely stress-free. Breakfast: A great variety of fresh, high-quality options. Everything was delicious. Honestly, it’s hard to find anything to complain about. If you want to spend most of your time in Brasov’s Old Town, just keep in mind it’s a short, scenic drive away, but being up in the fresh air of Poiana Brasov is well worth it!
- Catalin (10/5): -
- Marcel (8/5): A pleasant stay overall, but affected by unclear presentation of the Easter offer, which created different expectations - The property has a modern design, clean rooms, and a pleasant overall atmosphere. The staff was polite and the complimentary room upgrade was appreciated. The main issue was related to the presentation of the Easter offer. At the time of booking, the Easter package was displayed within the image gallery of the selected room and also appeared in the booking confirmation, creating a reasonable impression that these services were associated with the stay. However, the services were not included in the selected rate, and there was no clear and explicit distinction indicating this. After the stay, I noticed that the offer is now presented more clearly and separately, which suggests that the initial presentation may not have been sufficiently clear. This lack of clarity directly affected the overall experience, especially considering that the purpose of the stay was to spend the Easter holidays in an organized setting.
- Loredana (10/5): -
- Cosmin Alexandru (10/5): -
- Andra (10/5): -
- Linca (10/5): -
- Cristina (10/5): -
- Hurjui (10/5): -
- Stroie (10/5): -
- Anca Roxana (10/5): A fost fost un sejur plăcut și cu siguranță vom reveni😉😘 - Totul,este exact ce trebuie atunci când intri trebuie. Nu avem obiecții,inafara de ospătarul Alina care nu are nici o treabă cu ospătăria,grăbește clienți și ai face să aștepte foarte mult comanda,chiar mai și uita să aducă lucruri.
- Iancu (10/5): -
- Paul (10/5): -
- Mihaita (9/5): -
- Iulian (10/5): -
- Jakominic (8/5): Hotel nuovissimo e molto curato. - Hotel nuovissimo e molto curato negli arredi. Vicino al centro del paese. Parcheggio interno comodissimo (se si trova posto libero….). Nel prezzo del soggiorno oltre alla colazione inclusa, abbiamo ricevuto anche un buono di 200 lei/giorno (40€) da spendere per il pranzo o cena, che per due persone possono anche bastare. Ristorante buono con personale competente e disponibile. Ottima colazione, varia e di qualita’. Importante e comodissimo il servizio navetta a chiamata per portarti e riprenderti dagli impianti di risalita (centro paese). Rapporto prezzo/qualita’ buono. Palestra, centro spa e ski room completamente sotto le aspettative, tutto molto essenziale e sottodimensionato. La palestra e’ praticamente per una persona, per non parlare della skiroom…Il risotarante e’ alla moda ed e’ aperto anche a chi non e’ ospite del hotel, quindi e’ consigliabile prenotare per la cena. Noi abbiamo preso un giorno di festa (24.02.) e abbiamo rischiato di non poter cenare. In quella occasione era tutto pieno, abbiamo atteso piu’ di un ora per mangiare ed era presente anche un Dj con musica alta che si sentiva fino in camera (secondo piano…). Area parcheggio non abbastanza grande per tutti gli ospiti.
- Doina (10/5): - Totul ne a placut! Hotelul, micul dejun, totul nou, servicii de excepție! Transfer la pârtie excelent, personal extraordinar de amabil si placut! Nu am descoperit nimic sa nu imi placa.
- Corina (10/5): Experienta minunata, vom reveni - Locatie foarte buna, personal foarte amabil.
- Alexandra (10/5): Will definitely come back again. - Brand new, very modern design and high quality materials. Staff absolutely amazing, shuttle to the skiing slopes, parking, delicious breakfast. Everything was perfect.
- Ana Maria (10/5): -
- Ovidiu (5/5): - Mâncarea și chelnerul
- Ionel (10/5): -
- Mariana (10/5): - Hotelul foarte curat, cald, nou. Personalul amabil. Mancarea foarte delicata si gustoasa. Un mare plus pentru parcarea auto. Recomand pentru un sejur relaxant!
- ar99sky (10/5): -
- Olga (6/5): -
- Věra (10/5): -
- Claudia (9/5): -
- Michail (10/5): - The room was perfect.. Made with taste and functionality.. Overall very good quality
- DAMIAN (10/5): Perfect - Personalul foarte atent cu clienții,liniște,mâncare foarte bună, totul a fost pește așteptări. Nu am obiectii
- Simona (10/5): -
- Aurelia (10/5): O experiență pe care o voi repeta! - Locație faină, personalul foarte amabil, mâncarea excelentă! Totul a fost conform așteptărilor! Recomand masajul, doamna este foarte draguță și atmosfera plăcută! Per total, o experiență pe care o voi repeta! -
- Oana Petronela (10/5): -
- Dorin (10/5): -
- Nikolas (7/5): - Ne a placut primirea si ospitalitatea personalului Răcoare in camera pentru temperatura selectata , la restaurant am asteptat 1h si 45 minute aproximativ 2 h pt comanda , in care nici nu s a adus tot ce am comandat , plus desert rece . Apa din piscina am tot asteptat si nu s a incalzit. In rest personalul foarte amabil si micul dejun ok , dar domnul care ne aservit, super ok ii multumim mult un om deosebit!
- OREN (10/5): I will come again. - Everything was great. Staff very professional and kind.
- Horia (8/5): -
- Andrei (7/5): -
- Florica (10/5): - Piscina foarte mica!!!!
- Diana (10/5): -
- Marius (10/5): -
- Igor (10/5): -
- Dobrin Eugen (10/5): -
- Andrea Romano (10/5): Poiana Brasov meravigliosa. Le continue nevicate e l'hotel Simona Halep hanno reso tutto più magico!! - Elegante, moderna, pulita, confortevole, a pochi passi dal centro e dagli impianti di risalita. Staff professionale. Ristorante raffinato. Il prosciutto crudo tagliato a mano a colazione scelta originale e molto gradita. Veramente nulla da eccepire.Torneremo sicuramente.
- Marina (10/5): Recomand mereu acest hotel! - Tot
- Olga (10/5): - Hotelul este nou, curat, camerele mari, patul comod de dormit, personalul foarte atent și prietenos
- Vasi (1/5): -
- Alexandru Mihai (10/5): -
- Mari (10/5): Perfect - O like all everything! Great hotel and staff! Nothing all good
- Catalin (10/5): -
- Ruhama Beatrice (5/5): A fost un sejur bunicel dar clar nu o să mai revin ! - ⭐ 2/5 – Cameră curată, hotel nou, dar experiență neplăcută din cauza recepției și a lipsei de transparență Hotelul este nou, iar camera a fost, într-adevăr, foarte curată. Ospătarii de la restaurant au fost extrem de amabili, atenți și profesioniști – o notă pozitivă clară pentru personalul din restaurant Din păcate, experiența a fost afectată serios de interacțiunea cu doamna de la recepție și de politica hotelului privind copiii. Rezervarea a fost făcută pe Booking. Am verificat ulterior refacerea rezervării cu copil inclus, iar prețul afișat a fost IDENTIC. Cu toate acestea, la check-in mi s-a cerut un supliment de 250 lei pentru copil, cost care NU a fost afișat clar înainte de plată. Doamna de la recepție a avut o atitudine rigidă și dură, insistând că „rezervarea nu a fost corectă pe Booking” și că „camera nu a fost pregătită pentru copil”, deși în același timp mi s-a spus că nici nu se poate aduce pat suplimentar, pentru că nu există spațiu. Copilul a dormit cu mine, lucru care nu m-a deranjat. Așa-zisul „supliment copil” nu a fost justificat: – nu a existat pat suplimentar, – halatul și papucii oferite au fost pentru ADULȚI, inutilizabile pentru copil, – nu au existat produse reale dedicate copilului. Micul dejun este bun pentru adulți, însă total nepotrivit pentru copii cu restricții alimentare sau pentru cei care nu consumă produse procesate. Lipsesc opțiuni simple pentru copii (clătite, pancakes, cereale simple cu lapte etc.). Comparativ cu alte hoteluri din Poiana Brașov (ex. Teleferic), oferta pentru copii este foarte slabă. Un alt aspect surprinzător și neplăcut: nici pe Booking sau direct la ei pe site nu specifică ca copii nu ar avea voie la jacuzzi sau piscină , doamna de la recepție mi a spus în față ca nu prea am voie să mă duc cu copilul , bineînțeles ca eu m am dus pentru ca nu mi se părea normal , la jacuzzi apa era mică și copilul se putea juca lejer , la piscină nu am fost pentru ca nu ai voie sa stai mai mult de o oră la spa , te duci doar cu programare Per total, hotel nou și curat, personal OK la restaurant, dar recepția, comunicarea și politicile legate de copii lasă mult de dorit. Nu recomand familiilor cu copii.
- Monica (10/5): - Ne-a placut f. mult cum arata hotelul, restaurantul, curățenia si lenjeriile imaculate din camere, amabilitatea si atentia personalului, totul la superlativ. Vom reveni cu drag ori de cate ori avem posibilitatea. -
- Ungureanu (9/5): -
- Mihaela (10/5): Un hotel la inaltimea asteptarilor! - Intrucat banuiesc cat de exigenta este Simona cu ea insasi, am venit aici cu asteptari destul de ridicate. Si nu am fost dezamagiti! Totul in acest hotel a fost gandit si ales cu atentie la cele mai mici detalii, de la sistemul modern actionare a luminilor pana la prizele pentru telefon de langa pat. Camerele sunt calduroase si confortabile, personalul este prietenos si atent (atat cei din hotel cat si cei de la restaurant), iar la mic-dejun am gasit o selectie de produse de calitate, care ar satisface si cele mai variate gusturi (inclusiv produse traditionale, foarte gustoase!). Are si spa, dar din pacate nu am avut timp sa incercam. Ne-am simtit tare bine si abia asteptam sa revenim!
- Istrate (10/5): -
- Tudor (10/5): -
- Alin (10/5): -
- Iustin (10/5): - Foarte curat, Staff de nota 10, utilitati de top, totul a fost foarte bine pus la punct
- Pahomi (10/5): -
- Maria (10/5): - Закуската невероятна ,предостатъчна .Всичко беше уникално.Бях много предубедена,но на празно. Беше топло,чисто ,спокойно.На рецепция ни посрещнаха с чаши пенливо вино. Няма такова нещо.Всичко беше чудесно.
- Cristina (8/5): -
- zaharie (10/5): Fantastic - Totul Nu a fost nimic ce sa nu-mi placă
- Cristina Elena (10/5): - Hotel renovat recent, camere moderne foarte frumos mobilate, pat confortabil, bine antifonata, personalul foarte amabil, mic dejun bun
- Macinca (10/5): -
- Bassam (10/5): - All Nothing
- Ecaterina (10/5): -
- Olga (7/5): -
- Omar (10/5): - Very welcoming and helpful staff, especially Madalina.
- Alina (10/5): Sejur relaxant - Camerele mari, patul extrem de confortabil, iar personalul deosebit de placut, mereu veneau in intampinarea noastra si ne acordau atentie si asa procedau cu toti clientii. Nu am nicio mentiune negativa. As putea folosi cuvantul ideal daca pretul cazarii din perioada aleasa de noi ar fi fost putin mai mic.
- Adina I (10/5): - Everything! The room is beautifully furnished, the bathroom spacious and very clean, the spa is perfect (especially because it's not crowded - you access it inly based on a previous reservation). Breakfast was very good, had a varity of choices and the staff was excellent! We loved it here and we'll come back for sure :) -
- Tinela (9/5): -
- Alin (10/5): -
- Ionut (10/5): Totul la superlativ, personal impecabil, conditii impecabile. - Totul impecabil Nu exista
- Valentin (10/5): - Tot !
- Iustin-nicolae (10/5): -
- Lupu (8/5): - Curățenie,personal amabil Micul dejun deloc variat , zona spa mica , apa din jacuzzi cam rece
- José Román (10/5): - Calidad y limpieza habitación Nads
- Mária (10/5): Nagyon elégedettek voltunk mindennel. A szállás szép és tiszta a környék pedig gyönyörű! -
- Amir (10/5): -
- Anatolie (10/5): - Прекрасная новая гостиница, все очень чисто, современно. Отзывчивый персонал. Точно можно рекомендовать.
- Iulian (10/5): - Alles super schön
- Biancorosso (10/5): -
- Gabriel (10/5): -
- Ciprian (10/5): -
- Alexandra (10/5): -
- Rauca (10/5): -
- Alexandru (10/5): -
- Mircea Marian (10/5): -
- Alina (10/5): - clean, exceptional services, very good food
- Renate (10/5): - Everything!
- CORNELIA NICOLETA (10/5): -
- Sergii (10/5): -
- Obreja (10/5): - Totul la superlativ. Cu siguranta vom reveni.❤️
- Dan (10/5): - Excelent restaurantul. Mancarea foarte buna, locatie superba, personal foarte amabil si atent.
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