Hotel H12****

Location: Świętego Tomasza 32, Krakow, pl

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - Anytime

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Non-smoking throughout
• Shuttle service (additional charge)
• Concierge service
• Allergy-free room
• Coffee Shop on site
• Pet bowls
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Covered parking
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• One-Bedroom Apartment

  This apartment features 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The air-conditioned apartment features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 3 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Additional bathroom
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Junior Suite

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as an inner courtyard view. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Deluxe Double or Twin Room

  Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Dean (10/5): Very enjoyable comfortable stay in modern clean hotel satisfying all our needs - The hotel is modern and clean, and has been well designed. In the foyer there is complimetary tea and coffee, and there is a bar service. The room is spacious, good curtains, comfortable bed and good shower. A safety deposit box is provided. Breakfast had a good varied selection of cold meats, cheese, salads, interesting polish spreads, as well as scambled eggs, beans and sausages. We enjoyed the locally made yogurt pots, and the proseco to add to your orange juice. The loacation is good, being in the old town close to the main square and Florian's gate. Nothing
• Elena (8/5): -
• Birgitta Helen Olsson (10/5): Utmärkt läge för en bekväm och trivsam vistelse som turist i Krakow. Fantastisk personal!!! - Utmärkt frukost med stort urval att välja av. Riktigt gott kaffe!! Läget är exemplariskt och personalen var fantastisk!! Vi kände oss så välkomna. Ingenting.
• Anna (9/5): Comfortable stay in the Old Town - Good location: working distance to the main train station and also within the old historical part of the city. Good starting point for sightseeing. Modern design of the interior. Upper floors are reachable by lift. Very clean room, tea maker in the room, comfortable beds. Well placed room lights, sockets next to bed. Very good breakfast. Free hot beverages for guests to-go at the entrance. Reception 24/7. Attentive and polite staff. We were surprised by a small gift (nicely packed very tasty apples) by check-out - very nice gesture! The hotel is actually located at the quite corner of the Old Town. However, there is a well attended bar on the same street a few meter from the hotel which is open till very late. Pretty noisy in the evening, the windows should be kept close. Might be a problem in hot summer days.
• Paulina (10/5): -
• Karolina (9/5): -
• Jacek (10/5): -
• Gergana (10/5): - The room was quite big and clean, perfect location - close to the old town and to the main train station. We loved our stay here!
• Raquel (10/5): Great location, helpful staff, clean facilities and good breakfast. - Great location, helpful staff, clean facilities and good breakfast. Only one elevator catering many guests, which is a luxury problem and not a real one.
• Davide (9/5): -
• Barbara (9/5): - Very helpful and friendly staff!
• capitanio (8/5): -
• Joachim (10/5): Urlaub in einer traumhaft schönen Stadt - Tolle Lage inmitten der Altstadt - schönes, gut eingerichtetes Zimmer, sehr gutes Frühstück und ein professioneller und sehr freundlicher Service.
• Carmen (9/5): - Cafetera en el vestíbulo para hacerte un café a cualquier hora que llegues. Comunicación solo en inglés y polaco
• Nilsen (4/5): Elendig kundeservice av Hotellsjefen - Beliggenheten Surt personale, og veldig dårlig service.
• Wojciech (9/5): obiekt godny polecenia -
• ALINA CAMELIA (9/5): Estancia recomendable - Noa gusto la amabilidad del chico recepcion,nos dio info dónde podiamos cenar bien y que podiamos visitar en el poco tiempo que teniamos . Que no habia parking.
• michela (9/5): -
• Anna Anthony Brennan (10/5): Great location 👌 - Location is amazing 👏 hotel is great seceful rooms I like all
• Cristina (9/5): Hotel centralissimo e quindi ideale per la visita di Cracovia - Hotel in posizione eccezionale per la visita di Cracovia. I servizi sono buoni e il personale molto gentile. Buona la prima colazione. Niente di negativo da segnalare
• Nisuäijä (10/5): - Hotelli on hiljainen ja sen sijainti on hyvä. Aamiainen oli runsas, maukas ja monipuolinen.
• Seyfi (10/5): -
• Claudia (10/5): -
• Sean (8/5): -
• Ganna (9/5): -
• Kirsi (8/5): -
• Marcus (9/5): A great place to stay in Krakow - This hotel was excellent. The location is perfect. It is a few minutes walk from the main square in the old town. It is also 10 minutes walk from the main rail station where you can get a direct train to and from the station. The rooms are very spacious and are modern and well equipped, and everywhere was very clean. Breakfast is typical offering a selection of hot and cold food which was more than adequate. There was nothing in particular I didn't like. As a base to explore the city it is fine. There are bars and restaurants within a few yards and everywhere is walkable.
• Karin (7/5): - Helles Zimmer, schön und zweckmäßig eingerichtet und sehr sauber; das Personal freundlich, die Lage sehr gut, Kühlschrank im Zimmer praktisch, schöner Ausblick; das Frühstück geschmacklich gut, leider fehlte immer wieder mal was (z. B. Gläser); Kaffeemaschine funktionierte nur sporadisch... Bett war sehr hart; kaum Ablagefläche im Bad für Toilett-Sachen; TV: nur 1 deutschsprachiger Sender, kein Streaming möglich, auch USB-Konnektivität funktionierte nicht
• Peter (10/5): Krakau ist eine Reise wert. - Zentral gelegen, trotzdem sehr ruhig. Sehr sauber und sehr freundliches Personal. Gutes Frühstück. Es gibt nichts zu Bemängeln
• silvia (10/5): Cracovia viaggio nella storia - Hotel moderno e pulito in centro molto comodo buonissima la colazione
• Michael (10/5): -
• Adam (10/5): -
• vincenzo (10/5): -
• DRAGAN (10/5): - Localizarea mi s'a parut foarte buna! Aproape de centru , principalele atractii, dar si de centru comercial. Ca nu aveau balsam de par, la baie ( dar e un detaliu)
• SAMUELE (10/5): -
• ZUCCHELLI (9/5): - Lo staff accogliente, la posizione ottima, la colazione buona sia dolce che salato
• Stacey (9/5): - Location is perfect, rooms clean
• Christopher (5/5): Wouldn't stay here again, Campanile on same road half the price and a lot nicer - In a great location Basic, dated, overpriced
• Rolf (8/5): -
• Monika (9/5): Krakau ist definitiv eine Reise wert! - Hervorragende Lage, um die Stadt zu erkunden - mittendrin und trotzdem ruhig! Sehr freundliches und hilfsbereites Personal! Gutes, vielfältiges Frühstücksangebot! Ideale Location für einen Städtetrip!
• Hana (7/5): סהכ תמורה טובה למחיר, צריך לשפר מזרנים וכריות - צוות אדיב מירום מושלם מיטות וכריות לא נוחים
• michela (9/5): -
• Brian (9/5): Great choice in the heart of Krakow - Exceptional staff, very friendly and helpful. Location was very good. Located in Old Town was only a short walk from the main train station and numerous restaurants in a scenic location. Breakfast was good with enough choices to satisfy before heading out for the day. For the most part was quiet but Friday and Saturday night were a little noisy as our room faced the main street. Didn't interfere with our rest but something to note.
• Jaana (10/5): -
• Agnes (8/5): -
• Svitlana (10/5): - My parents were guests in Hotel H12. They were absolutely thrilled with the hotel. Thanks again to the attentive staff at the hotel! I booked at the last minute and had some special requests. The hotel accommodated all of them. My parents raved for 10 minutes about the comfortable beds and great pillows. Thanks again, and I’ll definitely book this hotel again! Nothing
• Elira (9/5): Everithing went perfectly - Great location Nothing
• Mateusz (10/5): Gorąco polecam, z pewnością tam wrócę - Lokalizacja, pokój, personel
• Helena (8/5): -
• Leonid (10/5): -
• Shân (10/5): Absolutely lovely hotel in a perfect location, would definitely visit again. - Very friendly small hotel with great facilities and staff. Fantastic location in old town, a few minutes walk from the square. Nothing we didn’t like
• Mateusz (10/5): -
• Marcos (10/5): Voltaria sempre - Localização perfeita, perto de tudo mas o melhor foi o atendimento. Todos, sem excessão muito simpáticos e solicitos. Atendimento excelente. De ter que vir embora.
• Alf Rune (7/5): - Priset var nästa dubbelt så högt jfr med våra vänner som hade bokat 2 månader tidigare
• Regine (9/5): -
• Patrick (10/5): -
• Nicoló (9/5): -
• karen marie (10/5): - Det var centralt og meget fint rent. Rigtig god morgenbuffet
• Margarita (9/5): -
• Wojtek (10/5): zgodnie z oczekiwaniami - ok nic nie przychodzi mi do głowy
• senouci (8/5): - Tout. Chambre correcte,propre. Petit dejeuner varie Emplacement ideal pour les differentes visites Rien
• James (10/5): Excellent value for money would highly recommend - The property was very close to the main centre making it easy to get to main attractions. The hotel was spotlessly clean and our room was more like a small apartment with a cooker/fridge and all facilities. The staff were excellent very friendly and helpful , the breakfast was very good also . All in all would highly recommend. Nothing to dislike
• Susi (10/5): Un buen alojamiento polaco - La ubicación excelente. El desayuno muy variado y muy bueno. Hay pícnic si tienes excursión.
• Helen (7/5): If you want a clean hotel with a central location, this hotel is fine but I wouldn’t describe it as 4 star. - Very clean and excellent location The room and breakfast were quite basic and the staff were polite but unfriendly - no greetings as you arrived back in the hotel after a day out for instance. The hotel felt quite ‘cold’ as a result.
• Jayne (10/5): Great hotel, always our first choice for central Krakow - Everything Nothing
• Sarah (7/5): -
• Sicuranza (10/5): -
• Francesca (10/5): - Bellissima struttura e soprattutto pulita ! Staff super gentile e disponibile Consiglio di soggiornare qui Niente
• Alexandra (7/5): -
• Giuliano (10/5): - Personale cordiale, atteno alla sossisfazione del cliente. Colazione ottima . Stanze grandi, pulite.
• Mico (8/5): -
• antonio (8/5): -
• Lisiana (8/5): -
• radu (10/5): Un sejur excelent! - Locatia excelenta, in centru, foarte aproape de statia de tramvai. Piata centrala este la cateva strazi, la 5 min de hotel. Hotelul foarte cochet, curatenie exemplara cu personal foarte atent. Mic dejun foarte bun, diversificat. Apa, ceai si cafea nelimitat la receptia hotelului. Accesul este foarte usor la toate obiectivele turistice.
• Giovanni (10/5): Fantastico - Tutto Tutto perfetto
• Verity (8/5): -
• Jose Antonio (8/5): - El personal de la recepción un 10, chicas super atentas y serviciales, me ayudaron en cuantas preguntas y gestiones les pregunte.
• ANGELA (9/5): Soggiono peffetto - Struttura in pozione centrale e perfetta per visitare città. Colazione ben fornita. Personale gentile e reception h24.
• margarita (9/5): - Hotel muy bien ubicado, a 5 minutos de la plaza. Muy limpio y muy tranquilo. Habitaciones cómodas. Desayuno muy variado. Sin dudarlo repetiria Nada
• GAIL (9/5): Excellent, would definitely recommend. - It was centrally located and very easy to get to places of interest, places for eating and drinking. The facilities were good. Our room was a good size with plenty of wardrobe space, bed was comfortable. The bathroom was nice and a good size, fresh towels every day. Lack of shelves in the bathroom to store toiletries, had to keep them in our toilet bag on the floor. Shower cubicle was quite small fine for me but too small for my husband.
• Annapaola (9/5): Ottimo rapporto qualità prezzo - Posizione centralissima! Staff molto cordiale che che risposto a tutte le nostre richieste. Camera molto ampia e molto pulita. Caffè, the, acqua e bollitore in camera oltre che in reception h24. Colazione molto ricca e varia, buonissima
• Sara (10/5): -
• Juvanteny (8/5): -
• Ruth (8/5): - Provided an excellent packed lunch when we left for an early trip. Organised a last minite excursion.......wonderfully helpful. Excellent staff Free coffee in reception a great idea Perhaps needs a bigger sign to make ot easier to find
• Christelle (8/5): -
• Rachel (8/5): Excellent location and a very enjoyable stay - Brilliant location. Excellent choice for breakfast. Bed wasn’t the most comfortable
• Lau LL (10/5): - Great location downtown. Large room, confy beds, helpful staff. No complains.
• Maria Jose (8/5): - Ubicación y habitacion amplia Desayuno.
• Emilia (10/5): -
• Olesia (10/5): Jestem zadowolona z pobytu w tym hotelu. Wygodna lokalizacja, miiła obsługa, bardzo czyste pokoje. - Pyszne śniadanie i miła Obsluga :)
• Fabio D'Oria (8/5): - The hotel is located five minutes from the main square (Rynek Glowny). Elegant, refined, and clean. The courteous and professional staff is very attentive to guests' needs. The breakfast is plentiful and varied, featuring mainly savory dishes.
• Peter (7/5): -
• Melani (10/5): - La posizione e la pulizia
• Michele (7/5): - La posizione Bagni e materassi non da 4 stelle.
• andrzej (8/5): - Spokój i miły personel.
• Kasprzyk (10/5): -
• remzi (8/5): -
• Dale (8/5): - Good clean easy hotel in good location. Free tea and coffee in reception. Close to main square Staff have their Eastern European charm. Nb. Taxis can't enter that part of the city so difficult with baby, baggage.
• Marie (7/5): - The location was excellent, the hotel was clean & tidy & staff friendly The bath was not slip free. There was nothing to make it safe to stand up in. There were no additional plug sockets to charge devices, the only ones availvable were for the tv and lamp.
• Nikki (8/5): - Fabulous location, lovely staff. Great breakfast The beds arent very comfortable, thin mattress and firm bed. Could do with mattress topper for a bit more comfort

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