春夏秋冬

Location: 湯本６９５−７, Hakone, jp

Star Rating: N/A Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Family rooms
• Non-smoking throughout
• Private check-in/check-out
• Board games/puzzles
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Television in common areas
• Free wired internet
• Internet access

Rooms Available

• Double Room

  The spacious double room offers air conditioning, tatami, as well as a private bathroom boasting a shower and a bidet. The unit has 2 beds and 2 futons.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Electric kettle
  • Bidet
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Tatami (traditional Japanese flooring)
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room

  The double room features air conditioning, tatami, as well as a private bathroom boasting a shower and a bidet. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Electric kettle
  • Bidet
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Tatami (traditional Japanese flooring)
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Room

  Providing free toiletries, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The family room's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned family room provides a flat-screen TV with streaming services, an electric kettle, a game console, a sofa as well as lake views. The unit offers 6 futons.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Video games
  • Private bathroom
  • Slippers
  • Kitchen
  • Sofa
  • Electric kettle
  • Bidet
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Board games/puzzles
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room has air conditioning, an electric kettle, a flat-screen TV and lake views. The unit has 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Electric kettle
  • Bidet
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Martina (5/5): -
• Matsumoto (8/5): -
• 張正宗 (1/5): - 聯絡更改的等待時間太久 入住前發送通知書只用email沒有發在booking的訊息，造成入住時困難重重
• daniel (1/5): Avoid at all cost. Scamming owner and hotel. Violent staff - Nothing I showed up at 1 with luggage was told to go away, come back between 3 and 7. But not before a staff member verbally and physically assaulted me. The place is a restaurant and lodging. So I booked a different room. But as this place was over 100 usd, and no refund, despite the assault, I filled out paperwork to stay. Id, passport and lots of questions. Was given a confirmation code from the websites lodging. Plus an email by booking confirming my stay. But the staff building was dark all night. The owner never gave info how to enter. Yet kept money. So now I am fighting it out with booking as they confirmation of a stay. As well as owner who took money but provided no service. Stay far away. And perhaps don't use booking. 2 days later I am at a hotel I booked a room for and no one at this place besides owner. But threw me in a camper.
• PEI CHEN (1/5): -
• Manish (7/5): Perfect - The place was next to the river, and it sounded very nice all the time we stayed in the room. It was very good stay. But I request to make the check-in process more convenient and smooth. Also i felt the entry door of the property is bit confusing.
• Martin (7/5): Normal - La ubicacion y el estilo tradicional No hay personal, hay un libro de reglas bastante extenso, te piden que te lleves tu la basura, hay cargos extra por todo, no tocas nada por si acaso, no sabes que hacer con las sabanas. El proceso de entrada y salida es algo confuso
• Esteban (9/5): Estadía tranquila en una excelente ubicación - Excelente experiencia en Hakone. La ubicación es inmejorable: un entorno hermoso, tranquilo y rodeado de naturaleza, ideal para desconectar. El hostel es muy cómodo, limpio y bien mantenido. Sin dudas, volvería y lo recomiendo para quienes busquen paz en Hakone. El ingreso es un poco angosto y la escalera resulta algo incómoda para subir, especialmente con equipaje. Puede no ser ideal para personas con movilidad reducida.
• Cärola (7/5): - Toas ja trepikojas oli veider lõhn, jäi veidi räpane mulje.
• Marcin (4/5): - Video games, comics wall, room vibe Check in procedure is quite confusing and when I was trying to call stuff (from foreign phone number) no one answered . No washing machine in object
• Marek (8/5): -
• linda (2/5): - Central. Terrible smell of mould. It was difficult to breathe. Dirty apartement. Not recommanded. Should not be rented out before the mould issue is fixed. (Wall to wall carpet)
• hiromu (7/5): GOOD - ソファーや漫画など充実 暗証番号入力の説明がもう少し丁寧だと良い。
• John (7/5): -
• elena (1/5): - The booking was ridiculous. We had to uploaded so many documents and had to wait for 2 hours to get access
• van Nooten (8/5): -
• Natanaèle (10/5): Reposant - C’était très traditionnel et calme Rien
• BAI (7/5): -
• TOY (5/5): 普通 - 漫画やキッチン設備などがたくさんあり様々なことを満喫できた。 緊急連絡先と書かれているところに何度連絡しても電話に出ず、当サイトに掲載されている電話番号に連絡しても電話に出ず不安だった。
• QIHONG (1/5): 绝对不会再去第二次，避雷避雷！！！ - 1.民宿就是一栋独立的3层楼小楼，非常破旧，位于箱根汤本的小溪边，流水声很吵闹，非常影响休息。办理入住的地方只有不到1平方米，狭窄，闷热，也没有空调。2.室外有一盏很亮的路灯，窗帘也不遮光，晚上亮得跟白天一样。3.全程没有英语服务，最开始办理入住不成功，打电话过去就是一堆日语，连一个英语单词都没说过。 4.最炸裂的是，民宿手册上写的是晚上9点——早上7点请保持安静。我和孩子因为玩累了，很早就躺下休息了。但是邻居不知道入住了多少人，一直说笑，吵闹，因为房间一点都不隔音，我们就一直等隔壁休息了再睡吧。到了凌晨了，隔壁还不注意，我们在陌生的地方也不敢出去，就在房间拍了拍墙壁，想让隔壁消停一会儿。拍了以后，隔壁安静了大约10-20分钟，又开始闹。最可笑的是，这时候我的邮箱收到了民宿老板发来的邮件，说邻居投诉我们了。太可笑了！！！日本人就是这样颠倒是非黑白禁区吗？处于人生安全考虑，我们放弃睡觉，同时也回复了一封投诉邮件。结果，我们又也收到了第二封投诉邮件，投诉我们还在闹，而且威胁我们再闹就请退房离开。最终，隔壁一直闹到凌晨五点，老板不分是否黑白，不仅房间条件差，还没有任何服务，避雷避雷！
• Ramiro (7/5): With a little more of personal caring/interaction (at least online) everything would be easier to follow. - The location, cleanliness, and comfortability were very good. Nonetheless, I have to admit that the self-check in system was a little confusing. According to my experience this was closely related to the lack of an interaction with anybody apart from an automatic email setting. In fact, I the light of the main hall didn’t work, I wrote an email but (of course) nobody was able to answer. In addition, the fact that the accommodation is bonded with the restaurant makes everything even more confusing, since they have their own schedule, which is not necessarily related to the check-in hours.
• Itsuki (6/5): - ゲームなどの娯楽が充実していたこと スタッフの対応が良くなかった
• 楊 (10/5): -
• Shirley (8/5): Si j’avais pu y rester 3/4 jours en plus … - Le cadre. Le confort de la literie. Netflix pour les enfants et l’emplacement ultra proche du métro. Il faisait un tout petit peu froid malgré le chauffage d’appoint et j’aurais aimé qu’on puisse y laver le linge.
• ZHANWEI (5/5): -
• TM (1/5): This is a super bad fraud that makes irresponsible accommodation experience. - Contact Information: Pan Tong-Ming Phone: 0911255023 Email: tmpan@mail.cgu.edu.tw I look forward to Booking.com’s prompt assistance. 1、Case Summary + Request Hello, I am Pan Tong-Ming, the guest for booking 6335586604, originally scheduled to stay on November 17, 2025 at Shunkashuto (シュンカシュウトウ). Upon arrival, the property unjustifiably refused my check-in, forcing me to book another hotel at additional expense. I hereby formally file a complaint with Booking.com, requesting assistance to: 1. Process a full refund 2. Investigate the property’s refusal to accommodate 3. Assist in compensating the additional hotel cost incurred (receipts available) The full incident details and evidence are provided below in separate messages. 2、 Incident Details Detailed incident report: 1. Upon arrival, the property did not provide the check-in code as listed on Booking.com, instead requesting my passport and a selfie, which I provided immediately. 2. After receiving my documents, the property claimed that “the photo does not match the passport”, which is illogical because I successfully passed Japanese immigration. 3. The property then claimed via surveillance footage that three people were trying to check in, but the third person was only assisting in taking photos and was not staying or carrying luggage. 4. The property refused to provide the check-in code, leaving us standing outside in cold weather for over an hour without assistance. 5. Eventually, the property completely denied check-in, forcing me to book another hotel at additional cost. This behavior caused significant damages and violates Booking.com partner rules. 3、 Evidence + Formal Request I have preserved all relevant evidence, including: • All messages and emails with the property • On-site photos from the day • Passport and selfie sent to the hotel • Receipts of additional hotel expenses • Property’s false claims and my responses I formally request Booking.com to: 1. Process a full refund immediately 2. Investigate the property’s refusal to honor the booking 3. Assist in compensating additional hotel expenses
• Valentijn (8/5): -
• Sten (7/5): Short but fine stay. - The peaceful location and the comfortable room in traditional style. I slept very well.
• TOMIKO (5/5): 非対面宿なので、日本的暖かさを求める方は向かない。 - 駅から近い。すぐ近くにコンビニがある。トイレが綺麗。 チェックイン締め切り時間19時の延長は出来ない。洗面は、シャワールームにあるので、シャワーで濡れた床に、しかも、トイレをまたいで入らねばならず、不便だった。リビングに鏡がなかった。レンガ？の床に、布団を敷くのは、抵抗があった。歯磨き粉が硬くて出てこず、いつのだろうと思った。が、2泊だったので、節約してなんとか使った。ビンと缶の仕分けがあるのは良い事だが、もうひとつのゴミ箱がペットボトル用なのか、その他なのかわからなかった。（私はペットボトルを入れた）
• pipus (1/5): -
• akira (2/5): - ライトが少なく夜暗い
• Yi-Chen (8/5): Affordable and clean, convenient with a few shortages.. Need to improve management communication. - Location is super convenient and easy to find!! The view from the window was very nice, peacefully looking at the stream and greeny. The room is small but it's very clean. The standing shower room is small but good enough for a shower. We didn't have problem with the water pressure or temperature. Wifi worked pretty well if you connected to 5G, the house rules book only told you I connect regular one and didn't say 5G. Look at the Wifi info at the wall board next to the room entrance. I was anxious about the delayed email that contained the entry code. They said to send an email containing the entry code 7 p.m. the day before the stay but I didn't receive it until the stay day 12 noon. I'm find about no face check in and I have experienced a few. However, the host usually responds to my questions within acceptable timeframe. Not this one though. The management never addressed my issues. The response I received was very standard robot like reply that didn't really answer my question, this was not good. You have to make your futon beds. I wish they made the beds before our arrival. The toilet bidet was a decoration, the bidet didn't work, the toilet seat was cold to sit on.
• Yu Tzu (5/5): -
• yusak (8/5): if luggage storage is not an issue for you. the place is excellent - I like the location, and also the cleanness of the unit I dont like that there is no luggage storage to put my luggage
• Barbara (1/5): - Rien La literie : matelas en mousse bas de gamme qui s'écrase sous le poids d'un adulte. J'ai demandé un matelas supplémentaire et on m'a apporté une couette, quand j'ai dit que ça n'allait pas, on m'a apporté une seconde couette La saleté : saleté en dessous des lits, cure-dents qui traine, poussière dans les toilettes Le système de l'auberge où tout est numéroté, laisser ses chaussures au RDC dans un casier, un numéro pour la porte de l'ascenseur, pour la porte de la chambre L'accueil qui n'en n'est pas un: quelqu'un est là mais on doit faire son check in soit même La température de la chambre, trop froide
• 浩銘 (1/5): Never stay here! It’s absolutely terrible - 千万不要来这里住 差到极点了🤦‍♂️ ここには絶対に泊まらないで！最悪です Do NOT stay here! This place is the worst. 🤦‍♂️ 千万不要来这里住 差到极点了🤦‍♂️ ここには絶対に泊まらないで！最悪です Do NOT stay here! This place is the worst. 🤦‍♂️
• Mika (5/5): -
• Ashizaki (8/5): -

Photos