Ban Raya Resort and Spa

Location: 23/569 Rawai, Mueang Phuket District, Phuket, th

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Infinity pool
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Key access
• Food delivered to guest room
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Free beach shuttle
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Private beach nearby
• Internet access
• Private picnics
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Garage
• Fishing nearby
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys
• Guest education on local ecosystems and culture
• Pool toys
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room with Sea View

  The spacious double room provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Lockers
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• Superior Premium Double or Twin Room

  The spacious twin/double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• Deluxe Double or Twin Room

  The spacious twin/double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Lockers
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• Deluxe Double or Twin Room with Lake View

  This twin/double room features a hot tub. The spacious twin/double room features air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a bath.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Lockers
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• Superior Double or Twin Room

  The spacious twin/double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Sergei (5/5): -
• Maria (10/5): - Páčilo sa nám všetko, nádherný rezort,milý personál uzastne služby ,dobre jedlo okolie a príroda 100% ak bude možnosť určite sa vrátime …
• Vladimir (8/5): - Красивы остров, снорлинг, хороший персонал, классная организация. Трансфер! в душе вода слабый напор, была только горячвя.
• Erika (4/5): Kiábrándító - Tágas szoba, kellemes tanyasi hangulat az udvaron. Tiszta kültéri medence. Nem gyerekbarát, a portás kifejezetten bunkó volt érkezéskor. A gyermekem beteg volt, semmibe nézte, egyátalán nem akart segíteni. Azt mondta nincs orvos a szigeten, este a váltás pedig nagyon segítőkész volt, elvitt a legközelebbi orvoshoz bennünket. Az étteremben kevés a választás az étlapon. A szobában nagyon meleg van, egy kis hűtő sincs amiben az ivóvizet tudnánk hűteni.
• Nathalie (1/5): Très déçue de cet hôtel et de ses prestations. Très cher pour sa qualité !!! - Rien C’est le pire hôtel que j’ai fait !! Chambre et salle de bain rudimentaires. Moisissures, dressing dans les toilettes, décoration inexistante et très bas de gamme, literie dur ( le sol aurait certainement été mieux!). Quant aux cloisons, aucune insonorisation: on entend les voisins comme s’ils étaient dans la chambre !!!! A fuire!!!. Si vous souhaitez visiter cette île, inutile de rester la nuit, une journée sera largement suffisante, vous aurez tout vu en 2 heures…. Aussi, attention l’hôtel prend en charge le transfert Phuket/Racha, mais un seul transfert par jour, si vous le rater, le transfert sera à votre charge : 5000 baths pour un bateau privé , vous n’aurez pas le choix!! Booking.com présente cet hôtel pour un 4 étoiles, c’est faux!! Il n’en mérite aucune!!
• ARNAUD (8/5): -
• Mike Kelso (6/5): 2 nights stay at Racha - The location and the infinity pool are absolutely amazing. The room was not very clean - we booked an extra bed, underneath this had not been cleaned in a LONG time. The duvet was stained. Breakfast buffet has lots of food but focused on Asian cuisine. No cereal, no milk? these are cheap basics for any international resort at >$100/night When booking, the boat transfer from Chalong is automatically included - this was not made clear up front and since we came on our own boat we did not need it. It would be a good option to book without the transfer costs included.
• Aleksei (10/5): -
• Yan (10/5): -
• Song (9/5): 冲着浮潜，其他都不重要~ - 浮潜点绝佳，服务人员态度较好。 酒店设施有点旧，餐厅的菜品吃了两次就腻了。
• Sorin (10/5): Wunderbare Unterkunft in der Villen mit ein Gefühl der Ruhe, Gelassenheit und Exotik - Die unglaubliche Lage und das Gefühl der Exklusivität im Vergleich zu andere Strände. —
• Erkul (10/5): Ein wunderschönes Resort für Natur- und Unterwasserliebhaber mit tollem Service und exklusivem Pool-Komfort! - Die Anlage ist wunderschön und bietet erstklassige Möglichkeiten zum Schnorcheln und Tauchen direkt vor der Tür. Der einzige Nachteil ist die eingeschränkte Flexibilität bei der Abreise. Da die Insel etwa 20 km von Phuket entfernt liegt, ist man komplett auf die Speedboot-Verbindungen angewiesen. Man kann die Insel also nicht zu jeder beliebigen Zeit verlassen, was eine genaue Planung der Reisezeiten erfordert.
• Kishchenko (10/5): -
• SHAWN (5/5): -
• SHAWN (5/5): Used to be a great place but feels run down at the moment - Location, sea view Bathrooms at the room require maintenance. There are kettle but no tea cups. Breakfast is very poor. Hotel is catered mainly for Chinese tourists.
• Anna (10/5): Приеду еще и буду советовать этот отель! - Расположение отеля дает возможность в полной мере насладится восходом солнца!! Вид на море очень крутой! Пляж располагает к занятию снорклингом. Красивые рыбки и морская жизнь. По территории ходят павлины, гуляют вараны👌
• Tiborné (6/5): -
• Jingran (1/5): 这个酒店非常针对中国人，酒店的员工非常不友善并且不安全。抵达时2点才能入住，在吃午餐时，已经付过费还是被拦下并用中文对我们说要求出示付款证明。午餐鸡翅限量一人3个，之前并没有人告知。房间里的wifi不能使用，浴室里有蜘蛛，并且两间房间是连通 - Absolutely the worst hotel experience – Discriminatory, Unsafe, and Unprofessional! This was without a doubt the worst hotel stay I have ever experienced. Despite the beautiful scenery and great potential, the entire experience was completely ruined by the staff's unacceptable behavior. They were incredibly unfriendly, the environment felt unsafe, and it was obvious that they were actively targeting and discriminating against Chinese guests. We arrived early and had to wait until the 2 PM check-in. While we were having lunch—which we had already paid for—we were abruptly stopped by a staff member who specifically demanded to see our proof of payment, speaking to us in Chinese in a very targeted and disrespectful manner. On top of that, they strictly limited the chicken wings to 3 per person, which was never communicated to us beforehand. The room conditions were equally disappointing. The Wi-Fi did not work at all, we found a spider in the bathroom, and because we were placed in a connecting room, the strong smell of cigarette smoke from our neighbors constantly seeped in. The most outrageous and dangerous incident happened at night by the pool. Before we were even ready to leave, a staff member started aggressively yelling at us: "Go back to your room!" Without warning, they completely turned off the lights, leaving us stranded in the pitch dark. We had to navigate the stairs blindly, which was extremely dangerous and completely unacceptable. Even the basic amenities were a cash grab. When we asked the restaurant for ice cubes and disposable cups, we were told we had to pay extra for them. To make matters worse, the next morning, we found a dead fly in our breakfast porridge. I will never stay here again. It is a complete waste of wonderful natural resources and scenery. Save your money, protect your safety, and go to a hotel that actually respects its guests.
• Marc (2/5): - Pick up at Ter Bay went well. The resort changed the twin beds to double bed quickly upon request. The pool has a beautiful view. Facilities are not well maintained and clean. The swimming area is ricky, small and crowded. Pool bar not staffed.
• Marc (1/5): - Unclean rooms Front door broken Dilapitated facilities No beach Small area to swim between rocks packed with people swimming with life vests No service at the bar Over priced No credit card accepted We left to another resort before staying the night
• ALEX (8/5): Très bon et merveilleux endroits - La chambre était magnifique, le lieu était splendide , tous le services inclus dans le prix ont largement rentabilisé la réservation. Les déplacements en motorbike étaient un peu limités pour se déplacer entre la plage et l’hôtel.
• Yanliang Yu (10/5): - We had a fantastic experience!!! The view from the swimming pool was great. We also had an amazing snorkeling experience. Staff were very friendly and organised. Staff at the pool and at the snorkeling spot with the equipment had the guest list as we arrived and helped us out before we even checked in. They found a charging cable we accidentally left behind in the room as they were cleaning the room for the next guest. They came and found us, as we were waiting for our transport back to the pier. Food was decent. We had pretty low expectations given some of the other reviews... We tried the a la carte menu for lunch after we arrived, and ended up getting dinner and another lunch there. Breakfast buffet included in the room booking had a very good selection and was a highlight. Nothing at all.
• Anastasiia (9/5): -
• Omar (7/5): -
• Zhi (6/5): 还不错。 - 酒店景观没的说，今年去了两次。上次当天来回，这次带父母来住了一天。拍照，浮潜，都很好。综合看下来，价格比当天往返的跳岛要划算。早上，中午，晚上的景色都看得到。环境也非常不错。 早上10点多从普吉码头出发，11点多到酒店，下午2点才能入住。期间只能等着，因为带着办公电脑，所以没有寄存行李，又没办法背着电脑到处逛，只能在餐厅坐着等。房间装修比较老，床头没有充电插口。
• Alessandro (10/5): Top stay -
• Diana (8/5): Прекрасное место. - Очень красивое место. Есть своя великолепная снорклинг бухта. Пальмы, птицы, бабочки, лазурное море прекрасны. Звуки леса были для меня умиротворяющие. Персонал очень дружелюбный. Остров райский. В моем номере было много муравьев. В ресторане попалось не совсем свежая рыба.
• Ferdinand (7/5): It’s good to stay 2 or 3 nights but not longer - The bungalow is nice and spacious Breakfast is not great and quite basic. If you want to dive the reef is dead and almost no fish
• Petra (9/5): -
• Maria (9/5): -
• zhi yao (7/5): -
• Максим (8/5): -
• Fredrik (7/5): - Fantastiskt läge om man gillar snorkling. Maten var ingen i familjen särskilt nöjd med.
• Svetlana (10/5): В целом, Рача - отличное место для спокойного тихого отдыха. - На остров приезжают в основном на одну ночь. Но мы провели в отели 6 чудесных дней, и отдых нам не показался скучным даже не смотря на частые и затяжные дожди. У отеля прекрасная территория, по территории гуляют птицы, вараны. Парящий бассейн с фантастическим видом. Отдельно стоит отметить спа. Массаж стоит столько же, сколько и на Пхукете, но выполняют его профессионалы, и от него действительно есть эффект. Очень рекомендую любой из предлагаемых или попробовать все, если позволяет время. Пляж небольшой, но можно поплавать с рыбками прямо у самого берега. До любого другого пляжа острова можно дойти за 10-15 минут, как и до ресторанов при других отелях, хотя и здесь еда вполне приличная и разнообразная. Из алкоголя только пиво. У нас был стандартный номер, но и в нём была огромная удобнейшая кровать с приятным постельным бельём. Персонал традиционно вежливый и очень внимательный. В целом, Рача - отличное место для спокойного тихого отдыха. В номере проблематично развешать одежду. Вешалки есть, но кроме ванной комнаты повесить их некуда.
• Kirill (10/5): -
• Nipaporn (9/5): - ชอบบรรยายมากเป็นส่วนตัว เงียบสงบ ไม่วุ่นวาย มีจุดให้ดำน้ำ ดูปาการัง มีสระว่ายน้ำ มองเห็นวิว เกาะราชาน้อย สวยดี
• azzurra (8/5): Ottimo punto per esplorare l'isola - Camere confortevoli, piscina molto bella, spiaggia privata con barriera corallina per snorkelling Colazione di scarsa qualità, particolarmente "difficoltosa" per un Europeo
• Sergei (10/5): -
• Rens (4/5): -
• Anna (8/5): -
• Alexander (6/5): Great location but with some shortfalls on maintenance and general management. - Great grounds and location The property needs maintenance and some cleaning
• Leslie (10/5): - I like the serenity of the resort. The friendly staff and the cleanliness. There’s a stinky smell coming from the bathroom. I think it’s the septic tank.
• Marsden (1/5): Disappointed the resort Ben Raya resort and Spa only caters for the Chinese as it was just brought by Chinese people an - The swimming pool It doesn't cater for Europeans. They only use cash and no credit cards. They don't sell cocktails because it's Muslim. They don't have milk for your cup of tea. The sink in our room late there was a kettle in our room but no tea or coffee facilities. Don't understand that one would not recommend to go any more have been there before and it really has gone down the tube.
• Xinqin (1/5): -
• Yu (8/5): -
• sabrina (7/5): Banraya a place to stay - Posizione ottima e staff gentilissimo. Situato in una baia con mare stupendo. La camera è grande, sebbene mancante di cose basilari, quali un posto per appendere i vestiti e/o un armadio. La colazione è abbondante ma solo salata. Fatta per gli ospiti cinesi che sono praticamente tutti.
• Laura (7/5): Good -
• Shobhit (10/5): Exceptional -
• Doug (9/5): Much overall excellent… I had a injury and I needed ice and they always want to charge weed for a cup of ice yet we spen - The infinity swimming pool was outstanding great location very comfortable. What a beautiful view… Loved our accommodations as we upgraded just a bit well worth it. We thought the breakfast was just OK… it could have started at 7 AM or at least coffee available by seven as there’s no coffee in the room, we felt it was catered to a certain group of people… if we could have made eggs or omelets fresh would be much nicer
• Iriniki (6/5): Expected more - Although scenic, the resort is poorly organized, which ruins the experience. At the restaurant, the food was hardly passable. We booked a Standard Room which did not have a refrigerator. The majority of the tourists were chinese & russian (groups)
• Gabrielle (10/5): Exceptional -
• Tom (7/5): Good -
• Geraldine (6/5): Basic Accommodation Catering to Guests from China - Access to snorkelling, nice pool, large and new-ish room (it was the premium double), helpful staff, spacious grounds with good views of the bay Lack of variety of food for breakfast and in the restaurant, poor overall maintenance of the property, lacking resort vibes. Wld have liked simple things like hand towels. Generally, everything was basic and done without much taste, missing the usual touches reflecting the Thai flair for aesthetics and style. Perhaps the resort is only geared to cater to PRC guests- everything in Chinese including brochures of activities and TV programmes.
• Milan (6/5): Pleasant - Transport by boat for free. Good breakfast. During the boat transport to hotel was water horribly splashing inside. All passenger were completely wet, including luggage and mobile phones. No warning before. Check-in strightly at 2pm although room was ready at 11am. I expect nice quiet place with jungle sounds, but the big diesel generator was running next to bungalows all night. For sunset transport be always 15 minutes before, or they will run away without you. Time is not important for them.
• Georgios (7/5): Ok - The hotel complex is well-maintained, and the rooms are clean. However, there were some negative points: The massage at the hotel's massage center was disappointing, as the masseuses seemed inexperienced. Additionally, the staff at the dive center did not speak English, and communication in the restaurant was difficult since only a few employees spoke English. The hotel complex is well-maintained, and the rooms are clean. However, there were some negative points: The massage at the hotel's massage center was disappointing, as the masseuses seemed inexperienced. Additionally, the staff at the dive center did not speak English, and communication in the restaurant was difficult since only a few employees spoke English.
• Michele (1/5): Terrible, I couldnt even get there, and the Manager was very unhelpful - Nothing Terrible customer service and a scam and a rip off. When I booked through booking.com the website was not clear this was a little island an hour out of Phuket only accessible by boat at 9am, the website just said the address was in Phuket District. For someone who has never been to Phuket before and does not know the area or that there are even islands off Phuket, when I searched booking.com for accommodation in Phuket that’s what I expected to get. I only realised the issue after booking when I looked at the printout which said it was in Racha island and only accessible by boat. I only booked it at the last minute, I couldn’t even get there as my flight didn’t arrive to Phuket until the afternoon, it was clearly a mistaken booking caused by misleading advertising of the hotel, but the hotel charged me the full two days and refused any kind of partial refund. This hotel is a scam who are misleading people into falsely believing they are on the main island of Phuket by not disclosing all the information clearly on the booking.com website until after you have booked. So I had to book new accommodation in Phuket and ended up paying for my hotels twice, as I was only going to be in Phuket 1.5 days and I did not want to be stuck on an island an hour off phuket.
• Erik (7/5): Good -
• Clement (9/5): Superb -
• Alison (9/5): Total relaxation - Amazing island with fantastic friendly staff Could do with some canoe or boat access as limited things to do apart from chill and massage Nothing
• Guenter (1/5): Bad - Don't go there. Its not worth it. Everything is highly overcharged. It lacks on so many levels. Service, food, prices.....
• Angelo (10/5): Exceptional -
• Nick (10/5): Everything g we wanted in a quiet retreat in beautiful setting. Sunrise was amazing, as was the snorkeling and the grou - Everything No beach
• Svante (8/5): Very good - Snorkelling and diving. Lots of fishes and no turist boats in the bay. Super friendly staff. Low maintenance of the property. Same food every day. Air conditioning blowing straight on the bed. Could have better cleaning. Missing sleeping pillows but have back rest pillows.
• Ko (4/5): Beautiful place but doesn't meet the hospitality expectations for this price point. - The beaches around the island and the ocean was definitely beautiful and we could drink the fruit smoothies endlessly. The room was very spacious and the beds were nice but the service and infrastructure around the island could definitely use more work for what they're charging. The breakfast was pretty unappealing and the same each day. The service was very Chinese oriented from start to finish. They provided a ferry to go to the island, the staff spent 20 minutes explaining the trip to the Chinese guests and about 20 seconds explaining the trip in English. Similar treatment throughout the check-in, check-out, and return process. It wasn't that we couldn't figure out what we needed to do but it's certainly a bit disconcerting to worry that you may be missing something important. The staff also clearly don't have much hospitality training or lack a hospitality mindset.. My partner had her period during our stay and there were some light bloodstains on the bedsheets when we checked out. While we were having our lunch prior to the return ferry, the staff brought the bloodstained bedsheets to us and asked us to pay extra for the cleaning cost.. when I refused, they offered that they won't charge us if we are able to clean it off ourselves.. I refused again saying I've never heard of such a situation from a hotel and there was never any notice that there would be additional charges of that sort. They weren't rude about it, they eventually relented and took the sheets away but we definitely felt that they need someone guiding them with more hospitality training.
• Zstant (7/5): The good, the bad, and the ugly. - It was great seeing all the wildlife on the island right there on the resort property, freely walking around - monitor lizards, water buffalo, giant bats, housecats, and even a peacock. The staff were fine, but did not necessarily go out of their way to be helpful. The island is beautiful and there is a nice little rocky beach area with snorkeling. The hotel provides mask, snorkel, and life vest for this, but you must pay 100 baht if you want fins. There was just enough sand in this area for my kid to make sand castles. There are also a few chairs above the beach that you can lay out on if you get there before they're all taken. The breakfast was pretty good and included a variety of hot food options buffet-style. The restaurant has decent food, which is good because it is the only option at the resort (there are a couple restaurants in the nearby village and at the other resorts). If you are a Chinese speaker, this is a great place for you, as the staff speak Chinese and the vast majority of of the guests staying at the resort are Chinese. My wife is Chinese, so it was great for us, but I could see how it might feel a bit isolating for some westerners. For the price, I was expecting it to be a bit nicer. We paid $155USD/night and that supposedly was a big discount. If I had paid any more, I would have felt like I got ripped off. The island is very primitive and there are no hiking trails. We visited in December and could not see the sunset from the beach that they took us to in the evening. Beware that you must catch a ferry to the island at 9AM and also that you won't make it back to the mainland until after 4PM when you go! We didn't realize this at first, and it was a hassle changing the dates (I really had to fight for it, as the person I talked to originally just told me that I could not cancel and would have to just come for one night without a refund for the first night that we weren't going to be able to make it to. Eventually, they let me change the dates, but not without me literally begging them.) Transportation to, from, and around the island is not comfortable (tons of people packed into old boats or trailers pulled by tractors). You have to stop at an island on the way back that has a long, treacherous dock (impossible for those with bad balance). You arrive at resort at 11:00 and can't check in until 2:00. The rooms don't include a refrigerator, which was very inconvenient, considering that the shop and restaurant close at 9:30PM (if you show up at the restaurant at 9:00, they'll tell you they're out of food because they don't want to make it for you). I like to have a few drinks in the evening when I'm on vacation, so I had to buy beers (190 baht each!) at the restaurant or shop before 9:00. The beers weren't very cold to begin with, and I ended up stuck drinking warm beers. I understand that there is limited power on the island, which might be part of the reason the rooms don't have refrigerators and it costs a lot to bring everything to the island, but 190 baht for a beer still seems outrageous for Thailand.
• Valeria (1/5): “Disappointing Stay – Poor Service, Low Quality, and Overpriced” - We are a family with two children, and unfortunately, our stay at this resort was far from pleasant. From the very start, we encountered numerous issues that made our experience extremely frustrating. The breakfast was terrible – almost the same every day with very low-quality products. It was really disappointing to start the day with such a poor selection. However, the worst part of our stay was the staff. The lack of friendliness and availability from both the restaurant and reception personnel was shocking. We never felt welcomed or properly attended to. The rooms were absolutely filthy. The cleanliness was at an all-time low, to the point where the conditions were borderline unacceptable. The bathrooms were outdated and in desperate need of renovation. There was no sense of hygiene at all. When we asked for cleaning supplies to do it ourselves, they gave us air freshener instead of actual cleaning products! It felt like they were just masking the smell without doing any real cleaning. The linens and rooms smelled more like they were deodorized than properly cleaned. The only positive aspect of the resort was the pool, which was beautiful and overlooked the sea – a rare highlight in an otherwise disappointing experience. Furthermore, the restaurant prices were ridiculously high for such a low-quality service. For example, my partner caught a fish and they charged us 300 baht per kilo to cook it, which was absurd. Meanwhile, in other hotels’ restaurants, we paid only 200 baht for an entire fish weighing around 10 kilos. This just added to our frustration. Overall, we would not recommend this resort to anyone, especially families. The lack of quality, cleanliness, and service makes it difficult to justify the high prices. I hope the management takes these issues seriously and makes the necessary improvements.
• Joanne (8/5): Very good -
• Meriem (5/5): Average hôtel poor service in a beautiful island - The pool , the snorkling the peace of the island The staff straring at you you when you eat your breakfast , the food was bad , the room could have been cleaner for the Price. The transportation to the island is a mess
• Charnelle (4/5): Over priced. - On a beautiful island. No fridge in room and couldn’t upgrade. No fresh milk, no fresh bread - catered more for eastern tourists specifically. Drinks were extremely sweet and didn’t seem 100% pure fruit. English was difficult to communicate to staff. Shower was okay. No ATM on island, had to pay for meals and couldn’t charge to room. Air-con was okay. Had to leave key in room to keep it cool.
• Александр (7/5): Good place to visit for a few days - Beautiful location and pleasant hotel grounds Superior room didn’t correspond to the expectations, the beach is not intended for swimming without specialised equipment.
• Cloé (8/5): Very good - Paradise island with a beautiful view ! The staff were amazing and offer transport to the beach several time a day ! No fridge in the room. The thai guide spoke english/chinese too. The resort is translate in those 2 languages. So the client are a majority of chinese people. It okay but we felt like we were left alone and they make the chinese group their priority.
• Chloe (7/5): Cozy place to come home to after a day in the sun - I had a great stay!! The resort is very large and very well maintained. The staff were so friendly, and you could always find someone to help answer any questions. Loved the option to rent a scooter to really get around the island easier. It's a bit of a walk to the main beaches, and you won't want to always wait for the tractor, trailer they use to drop you off and pick you up all the time. The buffet breakfast was an added bonus. Room was clean and basic. The bathroom was large, great water pressure, comfy bed and great sheets and pillows! Wifi was spotty sometimes, but that's to be expected on an island this small. There even is a little mini mart-type store on the property - yes a bit more expensive, but the island as a whole has higher prices due to being on a secluded island, so that's to be expected. Nothing, I had a great experience.
• Maria (8/5): Very good -
• Jo (8/5): Only visit out of monsoon - location, trips to near by beach, the swimming pool. Weather, couldn't snorkel, which was main reason for going there. Staff spoke poor english, they were geared towards the Chinese market. Breakfast was adequate.
• Dolores (8/5): Very good -
• Damir (10/5): Exceptional - Very nice cozy place. Feels so natural. Gooses, cows, lizzards walking around the place. Like country side. Love it. The stuff kid drives me to the market and back on his motobike, so cool
• Nadav (10/5): Exceptional -
• Xijuan (9/5): Superb - Beautiful viewings and easy to go to the beach.
• Rivellino (10/5): Exceptional - Staff and location Fridge not available in the Room
• Chan (10/5): Exceptional - Nice and green. Very large spaces, like a park. Very good snorkelling. Nice views. Nice pool. They spruced up everything. Everything looks new and painted Have to improve on the food.
• Michael (6/5): Staff are rude and disrespectful - Good value Good snorkeling The staff were not good. Caught them speaking badly about me and laughing at me...so unprofessional. Food was not good Too many people arrive from day tours
• Joost (7/5): Nice stay at a good location - Nice location and spacious hotel Difficulties getting transport
• Elizabeth (10/5): Exceptional - Amazing hotel
• Mauricio (7/5): Good -
• Louise (10/5): Lovely couple of days relaxing by the pool - The resort was lovely, great pool, staff were friendly. Food in the evening was delicious The beds were not too comfortable, breakfast was ok, was a buffet style so some items not too fresh
• Bc (6/5): unforgettable stay in Island - The view is spectacular. Snorkeling should be fun but the weather was too melting hot so we didn't join the program. It's a quiet place to relax. The guy who arranged the speedboat was nice, friendly, informative and helpful. His name is Ah Wen. The staff there were very responsible. The aircon was not cold enough for my first room. After we upgraded to another room the aircon worked better. It might be due to the solar power supply. The variety of food could be improved. The schedule of the boat to the island could be improved so that we could check-in immediately upon arriving at the resort. It would be better to leave Chalong Pier at 1p.m. It would be nice to have a table fan in the room. Checkout time should not be put at 11a.m. since the pickup time from the resort to the boat was at 1p.m. There was no point waiting for nothing for almost 2 hours considering the weather was burning hot outside in this season. We asked to checkout late but the resort didn't charge us extra although it was stated 1000baht extra for late checkout.
• Lucie (10/5): Beautiful staff, great Breaky! Clean and comfortable - Beautiful property nestled away in the trees with a private beach, crystal clear water. N/a
• Jeanne (7/5): Better to stay the the Ko Racha Resort. Not worth it. - Located on the drier side of Ko Racha, this rustic resort feels almost like summer camp. ROOM: Our original room was facing a hot, dry semi-forested field. There was NO FRIDGE in the room (meaning we had no option for cold drinks or perishable foods for 7 days). Because we booked a 7-night stay (do not make the same mistake we did!), we went straight back to the check-in area and requested another room. We ended up paying double the cost to upgrade to a villa. The villa was nicer, BUT not a value for the money we outlaid. There was a fridge in the room and a lot of strange wasted spaces that we never utilized. The bathroom was huge, but not climate-controlled, so it was hot and sticky every time you used the restroom. The jacuzzi tub was there, but the water came out in a mere trickle, so good luck filling the tub. We never used it. FACILITIES: There is a small snorkeling beach where you can explore underwater. Mask/snorkel are free, but fins will cost 100 bhat. The infinity pool is nice- especially at night. The bar is fine, but mixed cocktails were weak. Our breakfast was part of the package and it was decent, but got old after 7 days. TRANSPORT TO/FROM: We had to pay an additional fee to get a speed boat to/from Rawai pier to Ko Racha. A wagon pulled by a tractor picked us up from the beach and took us across the tiny island to the resort. Rough, but charming and a great photo op. WILDLIFE: The resort had lots of giant monitor lizards roaming about along with peacocks, kitties, and some chickens. Ko Racha had lots of water buffalo wandering around. We took lots of walks through forested paths and enjoyed seeing the variety of wildlife. Cautionary note: there are poisonous snakes on the island, so tread carefully and bring lighting if you are out at night. SUMMARY: The Ko Racha Resort on the other side of the island seems MUCH NICER. We would’ve been happier staying there for pretty much the same cost we ended up paying at Bann Raya. Rustic facilities. Staff was mostly friendly, but check-in staff seemed jaded and bored to deal with us. A little enthusiasm would’ve been nice given the price we paid and the effort we made to stay here.
• Julie (1/5): Horrible - The view was the only positive thing about the stay The stay was so horrible we decided to Cut our stay short and leave After only 1 Night. First of the communication is awful. We got a message the day prior to our arrival that we had to book their boat option 2 days in advance (what the ****) after a stressful day we finally managed to find a different option that would take us. 4000thb was the cost…. None of the staff knows more than 1 or 2 words English (not even the receptionist) and we weren’t informed prior to the stay about the fee involved with card payment. And with the only atm 1km away we ourself had to walk to it (surrounded by 1 meter long lizard and big Thai bulls) The place is completely filthy everywhere, but the pool and snorkelling area, with trashbags all over. The food is microwaved, inedible moldy food. We payed 250thb for a burger with chicken. Where it was frozen meat that was cold and chewy. With no other option available due to the small island they charged 3-4 times the average price for needs. The ac was loud and the rooms had no fridge and therefore the 2 small free water bottles they provided were burning hot upon arrival. Overall the worst hotel we have ever witnessed and we were glad to pay extra for a boat back as that was cheaper than spending more money for water and food here.
• Roman (10/5): Exceptional -
• Sandra (9/5): I will definately come back! - Great location, nice small beach with excellent snorkling. Colorful, amazing underwater life. Mask and snorkel could be used for free as a guest at Ban Raya. Fins or shoes could be rented for 100 baht. Staff was extremely sweet and accommodating, even playful. Everybody was so friendly. Room was ok value for the money. Was missing some food more adjusted to "western taste", like fx some european breakfast items and less spicy dinner alternatives.
• Yu (10/5): Exceptional - Fifteen years later, I took my children to Emperor Island again and stayed at Banraya. The familiar sensory taste, charming scenery, and white sandy beach and clear water remain the same. The hotel's environmental style and public facilities are still perfect and well maintained. The facilities in the guest rooms are a bit outdated, but the hotel services still maintain a high standard and are warm and welcoming. However, considering the fact that there are mostly foreign customers, the friendly and friendly reception is still not enough.
• Jessica (10/5): Exceptional -
• Sha (10/5): Exceptional - The hotel service is very good, the rooms are comfortable, and the sea view is unbeatable, especially after the day trippers leave in the morning and evening. We rented an ATV and traveled around the island with a family of three. We went to three other beaches and two hotels. They each felt unique. I would like to stay a few more days next time. We also encountered various animals on the road, including large lizards, old cows, and various birds. , Peacock, etc., very fun, a happy experience.
• Lin (10/5): Exceptional - Take a taxi to the reception desk at Chalong Pier. They will gather people and pull them to the pier. It is very convenient to take a half-hour speedboat to the island. The water is clean and you can see small fish. The room is a stand-alone room. The white and wooden natural-style decoration is very beautiful. I love this small yard. The room rate includes breakfast. For dinner, if two people order a large table, 2600🐷 is not expensive for a meal. I booked snorkeling at the hotel for 1500. My stay was too short. I wanted to stay for two more days and go cycling on the island.
• Rob (10/5): Exceptional -
• Liang (10/5): Exceptional - This is the third time I have stayed at Ban Raya in Emperor Island. Although the decoration of the room has taken a long time, it is still relatively well maintained. The layout and color scheme have a holiday and relaxing feel, which is really good. The only thing I dislike is that the air conditioner is a bit loud. There are free snorkeling tools and kayak rentals. Before 10:30 in the morning and after 4:00 in the afternoon, there are far fewer tourists on day trips. The reef on the left is my favorite. There are many small fish at low tide. There are many small fish in the holes on the reef. There are many sea urchins, and you can also see small clams. This time, we also saw a palm-sized squid. The ecology is indeed good, but beware of jellyfish. The sunset is beautiful. Order a drink at the beachside booth, listen to the staff playing and singing, and enjoy the sunset. I have experienced the spa and it is quite satisfactory. Even on this island and in this environment, it is quite comfortable.
• Liu (10/5): Exceptional - The location of the hotel is very good and the health is not bad! The best thing is the environment, the hotel sits on an entire beach. After the day trippers leave, they can lie on the beach and enjoy the sunset. The only regret is that they only stayed for one night. They should have spent three days here. Except for the fact that the waiter didn't understand English well and the service was not timely (maybe it just happened to me), everything else was fine. Now that I am getting older, I don’t like running around anymore. This kind of lazy leisure is perfect. If I go to Phuket again, I will most likely choose Ban Raya Hotel.
• Tao (10/5): Exceptional - The king of cost-effective travel in Phuket! Free round-trip speedboat transfer service: The price of 2,600 baht includes round-trip boat tickets, which is indeed a good deal. Environment: The environment of Emperor Island is really good, the beach is white, the sea is beautiful, and the Jelly Sea is well-deserved. Not to mention the hotel's environment. Service: The hotel's service staff are friendly and responsive. I feel that the restaurant in the hotel is quite delicious, close, and has a good environment. There is no need to go elsewhere to find food.
• Adrian (8/5): Very good - Enjoyed our stay and pretty reasonable price. Breakfast was basic and could be improved ( no moly for coffee) could have some more fruit cereals yoghurt etc. we loved the pool and views and snorkeling was impressive being so close to shore. Shower dribbled and was not strong pressure , breakfast was poor. Could have tables outside on balcony as opposed to all under cover - bit like a canteen - individual tables on de k with candle light would be great

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