Once Upon Lisboa

Location: Rua de São Julião 5, Lisbon, pt

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Air conditioning
• Room service
• Luggage storage
• Safety deposit box
• Soundproof rooms
• Massage services
• Non-smoking throughout
• Concierge service
• Adult only
• Coffee Shop on site
• Fire extinguishers
• Invoice provided
• Smoke alarms
• CCTV outside property
• Key card access
• Television in common areas
• Free wired internet
• Snack bar/deli
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events

Rooms Available

• Premium Deluxe Double or Twin Room

  The spacious twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The twin room features a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Mobile hotspot device
  • Single-room air conditioning for guest accommodation

• Deluxe Double or Twin Room

  The spacious twin room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The twin room features a tea and coffee maker, a wardrobe, a safe deposit box, heating and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Mobile hotspot device
  • Single-room air conditioning for guest accommodation

• Superior Suite

  This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite is air-conditioned and features a flat-screen TV, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Mobile hotspot device
  • Single-room air conditioning for guest accommodation

• Superior Double or Twin Room

  Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room features air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Mobile hotspot device
  • Single-room air conditioning for guest accommodation

• Premium Double or Twin Room

  Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Mobile hotspot device
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Matthew (10/5): -
• Nelwan (10/5): - Loved the service! We had an amazing stay! I highly recommend the stay.
• Heikki (10/5): - Siisti hotelli, erinomainen sijainti ja ystävällinen henkilökunta.
• Pedro (10/5): -
• Bonacorce Rosa (10/5): - O atendimento dos funcionários, o conforto e a localização Só falta espelho de corpo inteiro nos quartos
• Kurt (9/5): -
• Zach (9/5): -
• Juha (9/5): Hyvä hinta-laatusuhde hyvällä paikalla - Hyvä keskeinen sijainti, hyvin ystävällinen ja palvelualtis henkilökunta. Sama aamupala 5 aamuna peräkkäin alkoi hieman puuduttaa, vaikka aamupala sinällään oli ihan kiva.
• Steffen (9/5): Tolles kleines Hotel - Sehr schönes kleines Hotel, alles prima und gut verlaufen. Top Service, alles sauber, gute Lage.
• philippe (9/5): -
• Antonio (10/5): Possibly the best hotel in Lisbon. - Location and the property itself - superb! Nothing
• laurence (9/5): - L emplacement, l' équipe professionnelle et sympathique et le petit déjeuner belle équipe aussi .
• Adriane (8/5): Uma ótima opção em Lisboa! - Hotel novo, limpo e muito bonito. Localização perfeita. Alguns problemas com odor no banheiro e algumas coisas não funcionam bem como luminárias, ar condicionado barulhento.
• Priscila (10/5): Lugar lindo e aconchegante! Ameiiii -
• Dana (10/5): - A great hotel in a great location, from a walking distance from everything! A great staff very friendly and helps with everything, we had a problem with our flight and they helped us with a late checkout We also liked the breakfast
• Dana (10/5): -
• Amy (10/5): You can’t go wrong with Once Upon Lisboa! 💫 - Such a modern, clean design. Great job on the lighting and vision. Excellent location, within walking distance to about everything-great restaurants and squares the coast. The lovely wine bar upstairs was such a nice surprise- great atmosphere and selection! A welcome glass of wine was very generous touch. Louisa was delightful and knowledgeable about all the wines, as was the front desk reception. The room was beautiful with high ceilings and plenty of electrical plugs, cozy bed and quiet room-after walking all day throughout Lisbon, the shower and cozy bed was heavenly. Oh, and breakfast!!! Don’t miss the beautiful breakfast! Gorgeous pastries and delicious charcuterie, with scrambled eggs and fresh-squeezed orange juice! Fresh cut fruit cups and yogurt- the best in all of Portugal! 🇵🇹 I can’t recommend more. I miss it already… They made the stairs simple with their helpful service, I thought it would be a problem, but not at all. The elevator is between the floors, 4 steps, they help with everything -Very service oriented. 5 ⭐️
• Quentin (6/5): Personnel et chambre au top, insonorisation à améliorer - L’accueil, la gentillesse et le professionnalisme du personnel. La propreté de l’hôtel et le verre de bienvenue. La décoration de la chambre avec un beau plafond peint. L’isolation phonique de la chambre est très mauvaise. Seule une très légère cloison sépare la chambre de l’escalier commun de l’hôtel. Résultat on entend toutes les personnes qui passent et vice versa. Le petit déjeuné n’offre pas le choix que l’on pourrait croire sur les photos. La qualité des produits est correcte mais sans plus.
• FAUSTO (8/5): Voltaria a hospedar-me - Hotel recém reformado.
• Dobra Loredana (10/5): -
• Estevan (10/5): Ótima escolha - Localização e infraestrutura do quarto
• Mary (10/5): - Everything! Beautiful, very comfortable (exceptional bed and linens), great location, wonderful and helpful staff. The breakfast at the little bakery next door was so good and in such a lovely spot with the dearest servers, and it went until noon which was such a godsend after long travels. This is a gem. Please pass on comments to the hotel. It was perfect.
• Monique (9/5): Beautiful boutique hotel - Beautifully appointed rooms. The bathroom sink has very little space for guests belongings and there is no full length mirror in the room.
• Bardini (6/5): -
• Niamh (10/5): - The location was perfect, the staff were friendly and helpful. There was an issue with our room (handle on bathroom door broke) and they moved us to a different room (bigger and nicer!!). The breakfast in the cafe next door was good. Definitely recommend There was only one mirror in the room, in the bathroom but it would be more convenient to have one in the room itself for drying hair, make up etc while the other person is in the shower.
• marcus cesar (8/5): - Do tamanho do quarto Muita escada e o elevador no meio do andar.
• John (9/5): We had an amazing time - Location was perfect for our 3 day city break. Everything we wanted to do and see was close at hand. Abundance of lovely restaurants nearby. Staff at the hotel could not do enough. Only small niggle was that the only mirror available was in the bathroom. I felt that a mirror (with a plug socket nearby) would be welcome in the main bedroom/hall.
• Charlotte A (10/5): -
• Harvey (10/5): Perfect location - Everything from location to the staff Very clean
• Berta (10/5): We really enjoyed our stay at the hotel and beautiful - The hotel is great, our suite super comfortable and pretty. Location, the best !! People nice and helpful.
• Martin (9/5): A gem of a hotel - An excellent hotel with great attention to detail. The staff were very welcoming. The bedroom was very nice and comfortable. The breakfast was very good too. We would definitely stay hear next time we are in Lisbon.
• Jeffrey (10/5): - Excellent location excellent staff excellent hotel to stay at
• MANUEL ANGEL (8/5): POR LO GENERAL MUY BIEN , LIMPIO Y CO N UNA MUY BUENA UBICACION - LA UBICACION LO PEQUEÑA QUE ES LA HABITACION , ESPACIO EXCESIVAMENTE REDUCIDO Y LA AUSENCIA DE ASCENSOR
• Anastasiia (10/5): -
• MARK (8/5): - Great location Room was very small
• Patrik (7/5): -
• Berthold (8/5): War sehr schön, alles perfekt - Sehr nett, sauber, neu…
• nathalie (9/5): Très bon séjour -
• Theresa (10/5): For a fabulous stay choose Once Upon Lisboa. - It was a wonderful stay from the friendly, helpful staff, the clean and comfortable room, the delicious breakfast. Everything was perfect. The shower was amazing. If I get to Lisbon again, I will definitely be staying here. I can't think of anything.
• Meredith (9/5): Great location and welcoming staff! - The location is excellent! It was just renovated and decorated. It is beautiful.
• James (10/5): Great experience - The location, room, cleanliness, and breakfast were all great. But what made this place truly exceptional was the staff (particularly Ana). It was our first visit to Lisbon and they were very welcoming and helpful regarding where to visit, where to eat, how to get around. We highly recommend staying here. I usually don't write reviews but am doing so this time because of the exceptional experience. As I said, it was an exceptional experience so really no negatives
• Thomas (10/5): great place to stay in Lisbon - top notch boutique hotel and wonderful staff we loved it
• Miguel (10/5): - Situación del hotel y la atención del personal. La habitación era interior, sin vistas.
• Karola (10/5): - Wir waren zu zweit, eine Woche lang im Hotel und es war trotz Großstadt ein sehr entspannter Aufenthalt. Es lag auch an dem aufmerksamen, sehr freundlichen Hotelpersonal. Die Zimmer waren ansprechend eingerichtet. Wir genossen die Kaffeemaschine und, dass jeden Tag neue Kapseln nachgefüllt wurden. Alles war topsauber! Das Frühstück im hoteleigenen Café war reichlich und individuell frisch zubereitet. Danke auch für den gratis Wein in der Weinbar und jeden Tag ausreichend Trinkwasser im Zimmer. Das Hotel liegt sehr zentral zu den Sehenswürdigkeiten der Stadt. Hotel Once Upon Lisboa - in Zukuft immer wieder! Alles war top!
• Michaela (10/5): -
• Joan (9/5): Great location with transportation, shopping and many restaurants nearby. It was perfect for our short stay in Lisbon! - The property was very handy for tourists. The rooms we had were large, water and amenities provided. Welcome drink was nice and the included breakfast was “over the top” and delicious! Staff was extremely helpful and kind! N/A
• Georges (9/5): - Qualité de l'équipe Le lift
• Jean Claude (10/5): Custumer service was outstanding, will go back - Fantastic location, great service Air conditioning would switch off after 20 minutes
• robert (8/5): Lovely old building with character - Staff were very helpful Lack of hanging space for clothes
• Maria Amalia (10/5): Local e pessoal maravilhoso - Quarto espaçoso!! Acesso ao quarto
• Sharon (9/5): Happy holidays - The staff were helpful, location good and the breakfast excellent.
• Silvia (9/5): Wir kommen gerne wieder! Hotel ist absolut zu Empfehlen! - Herzliches Willkommen. Tolle Restaurant Empfehlung. Wir haben uns sehr wohl gefühlt und kommen sehr gerne wieder. Sehr gutes Preis-Leistungsverhältnis. Tolle Lage!
• Dmitrij (10/5): Super - Perfect stay in perfect location Elevator is so slow
• Karolina (9/5): -
• Ciaran (10/5): Excellent from start to finish, I could not fault Once Upon Lisboa in any aspect. - Everything, the rooms and general facilities were beautiful. The location was perfect and the staff were brilliant. I would thoroughly recommend this hotel to anyone staying in Lisbon. Nothing.
• Peter (9/5): -
• Merel (10/5): Aanrader - Erg fijn hotel, fantastische locatie. Kamer netjes en schoon. Ontbijt was lekker, leuk concept zo naast het hotel. Je wordt bediend tijdens het ontbijt, dat voelt luxe. Personeel is erg aardig. Wij moesten vroeg in de ochtend naar het vliegtuig en kregen een tasje met ontbijt mee. Dit werd vanuit het personeel zelf aangeboden, we hoefden nergens om te vragen.
• Cornelia (8/5): -
• junia (10/5): Ótimo - O café da manhã , a limpeza
• Patrick (10/5): -
• Tinkerbell 0207 (10/5): - Sehr gute Lage, tolles Frühstück, liebevoll gestaltete Zimmer
• Frederico (9/5): -
• Frederico (9/5): - Excelente atendimento e ótimo café da manhã… Não recomendado para pessoas com mobilidade reduzida… Muitos lances de escada obrigatórios… Elevador muito lento…
• Maria Amalia (10/5): Maravilhosa - Localização excelente!! Não posso reclamar de nada
• Mitchell (9/5): Excellent new boutique hotel with excellent prices, would highly recommend it - Excellent location, breakfast was delicious and staff were extremely helpful and friendly Elevator extremely slow Septic Pipes smelled a bit too much
• Maria Teresa (10/5): -
• Evgeny (10/5): Excellent - Location
• Satoru (9/5): - 近くにレストランやバーが多く、ロケーションが良い。オープンして間もないようで、清潔感があった。スタッフも親切で、目的地までの行き方を丁寧に教えてくれた。朝ご飯が良かった。 エレベーターが階段の途中にあるので使いにくい。(一度も使わなかった)部屋に冷蔵庫が無かった。
• Julie (10/5): We loved the location, the staff, the outstanding breakfast, and the room was perfect for out stay. Comfortable bed and - Charming and classy. Very clean and wonderful artwork
• Arrigorriagas (10/5): Un hotel muy acogedor - La estancia en el hotel ha sido extraordinaria. La habitación, muy confortable y con detalles que valoramos mucho (la cafetera, la botella de agua, las chocolatinas... La habitación era amplia y muy bien decoradas. El desayuno ha sido abundante y muy tipo, y para el equipo de empleados un diez. Sé que el comentario es un poco superlativo, pero ni mi mujer ni yo tenemos nada que ver con el establecimiento y sus dueños. Ha sido la primera vez que hemos ido y estamos agradecidos porque nos han tratado muy bien. Sólo una pega, por decir algo.Sería conveniente que se viese en la TV de la habitación más canales en español, además de TVE y la TV gallega. Gregorio. Al margen de lo de la tele, la cama -acogedora y mullida-es un poco alta y los visitantes de estatura media tenemos alguna dificultad en sentarnos en ella o abrochado los zapatos.
• Steven Ornelis (9/5): -
• Michael (10/5): - Very friendly and helpful staff. Large room, good location and excellent breakfast.
• Cécile (8/5): Très bon séjour - La localisation Le confort Le personnel La literie Le style La musique au petit matin dans les escaliers
• Cyrine (8/5): Beautiful - Excellent location, helpful staff, confortable and spacious room, beautiful hotel well renovated Bad smell in the bathroom The breakfast was nicely dressed but the quality of the food itself was not excellent (and we could only have scrambled eggs)
• carlos (10/5): -
• Annett (8/5): -
• Corinne (9/5): Parfait pour un séjour de courte durée - Chambre spacieuse, très bonne literie, emplacement au top, tout peut être fait à pied Dommage que pour le petit déjeuner nous ne pouvions pas choisir ce que l’on voulait. On nous a servi des croissants et une pâtisserie à la noix de coco, ce qui ne convenait pas forcément.
• Hélène (10/5): J y retournerais sans hésiter. - Super petit déjeuné très complet et le personnel prends bien soin de nous. La chambre etait parfaite, bon matelas et qualité des draps. Tout
• David (9/5): -
• Marcela (9/5): - A localização é boa, bem perto da rua Augusta, fizemos quase tudo a pé. O quarto é amplo e a cama muito confortável. O elevador é antigo e lento, mas o hotel não foi autorizado a substituir por ser um prédio histórico. Mesmo tendo elevador, é necessário usar a escada para subir ou descer dos quartos, pois os andares que o elevador para é diferente andar dos quartos, como se fosse um “meio andar”. O andar “zero” do elevador é acessado por escadas. Assim, prepare para subir/descer alguns degraus.
• Jules (10/5): Great location and breakfast - Location is great and the breakfast is amazing. Be prepared to carry your suitcase up the stairs.
• Henrique (10/5): -
• Matt (10/5): Best hotel in Lisbon - We loved our stay at Once Upon Lisboa. The best place we have stayed in all of Lisbon. The staff were amazing, the bed was super comfortable and amazing after a long day of traveling. The breakfast was insanely good and so much! Nothing but great things to say about staying here if you can.
• Lubomir (10/5): -
• CLARISSA (9/5): Perfetto - La pulizia perfetta, tutto stupendo. Persone cordiali e posizione ottima. L'acqua calda è andata via per una sera. Ci è stato detto che a volte capita quando si usa troppe volta L'acqua calda.
• Lubomir (10/5): - Staff, breakfast and beautiful room!
• Anthony (8/5): Just what we wanted a very central location - Amazing breakfast next door. Almost an afternoon tea !! Tables a little small for all the items but in view of the number of hotel rooms they did very well We were on the first floor and although there was a good handrail on the first set of stairs there was no handrail on the second set. As a Septuagenarian a handrail provides some comfort and confidence.
• Eva (9/5): -
• Maroula (8/5): Καλή τοποθεσία - Μου άρεσε πολύ το κρεβάτι ..ήταν πολύ άνετο! Το δωμάτιο μεγάλο και η τοποθεσία καταπληκτική! Το προσωπικό πολύ ευγενικό. Το μπάνιο είχε μια περίεργη μυρωδιά, έλειπε ένας ολόσωμος καθρέφτης από το δωμάτιο και το πρωινό δεν είχε καθόλου ποικιλία. Σίγουρα το πρωινό θέλει μεγάλη διόρθωση..
• Ahmed (7/5): Charming hotel, mediocre breakfast - This charming boutique hotel is set in a beautifully restored old building, recently renovated yet still full of character. The quirky structure adds to its appeal, with unique layouts that give each stay a slightly different feel. Despite its historic charm, the rooms are modern and well-appointed, offering a comfortable and stylish experience. Our room featured a beautifully decorated ceiling, which was a standout detail—though it may be unique to certain rooms rather than throughout the hotel. We also had a nice seating area within the room, which made it especially comfortable to relax. The bathroom was equally impressive, with a sleek walk-in shower, and the in-room coffee-making facilities were a welcome addition. The staff were exceptionally warm and welcoming throughout our stay. When we encountered a minor issue—a water leak in our initially assigned room—they handled it quickly and upgraded us to a larger room, which was much appreciated. Breakfast was served in a facility next door to the hotel. While we appreciated the presentation—served as a multi-tiered high-tea-style setup—the overall quality was disappointing. The selection was limited and repetitive, with the same items offered each day. For example, eggs were only available as scrambled, with or without cheese. The pastries and bread felt dry, and overall variety was lacking. That said, the staff at breakfast were very welcoming and friendly. Overall, we would rate the breakfast 4/10. There are a few additional areas for improvement. The USB chargers in the room were not working, and there was no iron or ironing board provided. The bedroom also lacked a mirror, which felt like a missed opportunity—replacing the picture above the table with a mirror would be a practical enhancement. In the bathroom, while modern and clean, there were no shelves near the sink to place toiletries, which made it slightly inconvenient. Accessibility could be a concern for some guests. All above
• Nicolò (10/5): Ottimo soggiorno in centro a Lisbona - Struttura molto bella
• Mark (8/5): -
• Mandy (9/5): - Breakfast is amazing like the UK afternoon tea setup. Shower is hot and powerful, strange arrangement but works perfectly. Would definitely come back and recommend to friends and family Very noisy bathroom door, strong smell from the drain we think. Room 15 but we loved overlooking the street. Aircon on a timer so a little frustrating.
• Diana (9/5): Beautiful friendly hotel - Location and staff - large fluffy white towels. Breakfast was excellent. The decor well thought out and led to a lovely ambience. We had a funny smell in the shower room
• Claudia (7/5): Sehr schönes Hotel mit ein paar noch zu lösenden Herausforderungen insbesondere wenn das Hotel ausgebucht ist - Wunderschön eingerichtet mit Liebe zum Detail, sehr freundliches Personal, gutes Frühstück, haben ein Upgrade bekommen Nicht geeignet für nicht mobile Geräte, Treppen bis zum Lift, Frühstück zu wenig Kapazität für viele Gäste da wenig Tische und Platz sehr begrenzt, Bar auch recht klein
• GEORGIA (10/5): Άριστη -
• Cristian (9/5): - We had a very pleasant stay at this hotel and would recommend it to anyone looking for comfort, convenience and great service. Every member of staff was warm, welcoming and helpful, going above and beyond to ensure our stay was perfect. The location of the hotel is ideal for easily exploring the area. Key attractions and transport links are all within easy reach. The location of our room provided a quiet stay. We would not hesitate to return in the future. N/A
• Anthony (10/5): Exceeded our expectations!! - Staff bent over backwards to accommodate us and nothing was too much trouble
• Eleftherios (9/5): Περάσαμε υπέροχα και το προσωπικό ήταν ευγενέστατο και πολύ εξυπηρετικό. - Πολύ καλό πρωινό. Άριστη τοποθεσία, κοντά στα περισσότερα σημεία ενδιαφέροντος. Θα προτιμούσα το δωμάτιο να είχε παράθυρο με θέα στο δρόμο.
• Allan (9/5): -

Photos