Kensington Apartments

Location: 5 Prince of Wales Terrace, London, gb

Star Rating: N/A Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Pets allowed
• Non-smoking throughout
• Free wired internet
• Internet access

Rooms Available

• One-Bedroom Apartment

  The apartment features 1 bedroom, 1 bathroom and a kitchen. The apartment's kitchen is available for cooking and storing food. This apartment provides a washing machine and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Kitchenette
  • Washing machine
  • Private bathroom
  • Kitchen
  • Toilet paper
  • Cots
  • Body soap
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Marcella (7/5): È stato un pó faticoso - La posizione Tre piani da salire e le scale con la moquette
• Gabriella (7/5): Ár/érték arányban tökéletes. - Az elhelyezkedés, tisztaság és az ügyintézés rugalmassága. Nagyon vékony, szigeteletlen ablakok, téli hónapokra nem ajánlanám a szállást. De jó időben tökéletes.
• Shaun (7/5): A stylish apartment in an amazing location with great potential! - The location was absolutely fantastic — being in Kensington/Paddington made getting around London incredibly easy and the area itself felt safe, beautiful, and full of life. The apartment had a lot of charm and potential, especially for a solo stay. The bed was comfortable, the natural light was lovely, and overall the design/style of the space was very aesthetically pleasing. Communication from the team was polite and responsive throughout the stay, and despite some issues, I could see the effort that had gone into creating a stylish apartment Unfortunately there were quite a few maintenance and practicality issues that affected the overall experience. The apartment looked far more luxurious in the photos than in reality. There was no washing machine, which for a week-long stay in London. Kitchen facilities were also extremely limited for a longer stay, with very minimal cooking equipment and a very small fridge. That said, the location and potential of the property were still excellent, which is why I decided to book another room upstairs.
• Naomi (7/5): - Very good location We was on the top floor and the last 2 flights of stairs were very narrow and steep. Not very clean
• Diego (5/5): Cumplió con lo que necesitábamos - Ubicación inmejorable. El mobiliario era deficiente. Sin baldas en el baño para poder dejar el neceser. Sin colgadores para las toallas. Sin armarios en los que poder dejar la ropa.
• Nani (1/5): - We are still waiting for our refund, they ask for a £100 to be transferred to an account for a damage deposit. It looked like spam.
• Sandrine (8/5): Charmant appartement à Kensington palace - Bon emplacement près du métro et du bus 9 charmant appartement en face du parc Kensington palace , bon équipement cafetière, grille pain , bouilloire. Un peu déçu par la propreté de la salle de bain
• Tony (7/5): Bien - L’appartement en lui même très bien La douche , pas assez de pression une horreur pour ce doucher
• Paulina (1/5): -
• Volodymyr (9/5): -
• Marta (1/5): ENGAÑO ABSOLUTO - La ubicación El alojamiento NO COINCIDE EN ABSOLUTO CON LO ANUNCIADO, no hay electrodomesticos en la cocina, es mucho mas pequeño y la limpieza era muy deficiente. El sofá cama es inutilizable. No esperes nada ni del anfitrión (que no contesta) ni de Booking que ni siquiera obliga al anfitrión adecuar el anuncio. No lo recomiendo
• Simona (8/5): -
• James (8/5): -
• Gonçalves (3/5): O apartamento embora bem localizado e confortável não correspondeu às fotografias que foram apresentadas na reserva o qu - A localização era muito boa e muito acessível via transportes O alojamento não foi aquilo que foi apresentado no momento da reserva. Tanto a nível de área como de mobília da habitação. Adicionalmente reservamos o apartamento para 4 pessoas e só existia 3 conjuntos de toalhas disponíveis. Não existiria nenhum pano de cozinha ou esponja que possibilitasse a limpeza da cozinha.
• Mavi (7/5): Buena estancia, pero necesita algunos cambios. - La ubicación era lo mejor de el apartamento El apartamento es pequeño, pero en si estaba bien. El sofá cama era muy duro, el agua de la ducha salía hirviendo y no podías regularla, el wc necesitaba una limpieza brutal, porque olía fatal y la ducha también. No había cepillo para barrer, así que estuvimos conviviendo con hormigas, ya que las mijillas que caían al suelo se quedaban ahí.
• Paula (2/5): Desastrós - Ubicació a hyde park (a l’altre banda dels llocs del parc amb encant). Han trigat 1 mes en retornar el diposit i l’he hagut de reclamar moltes vegades. El apartament no te ascensor i dón moltes escales. No s’assembla en res a les fotos. No te cuina, només una vitroceràmica elèctrica casi de joguina. No te rentadora, ni rentaplats. Està ple de formigues per tot l’apartament. Vam demanar troba i bressol i no ens ho van donar un cop allà. És un apartament brut i el llit és horrible per dormir. El sofà llit, no s’hi pot dormir de lo dur que és.
• Mila (1/5): Don't book this - potential deposit scam - The location It was dirty, smelly, we didn't get enough sheets and towels and the remote had one battery inside. They provided a 24h support phone which never answered :) On top of all that their communication was shady I was asked to pay a £100 deposit to KEY BRIDGE ESTATE, OVER WHATSAPP and my brilliant brain decided to do it! because we were just walking to the apartment when they asked us to do it! we had no other option! I was supposed to receive the deposit within 24h of checkout, 2 days later, no deposit or communication back to be seen
• Marika (8/5): Posizione ottima in una via con architettura tipica. Più piccolo di quello proposto nell'annuncio. - Posizione ottima, architettura tipica. Letto matrimoniale comodo. Cucina attrezzata. Appartamento molto più piccolo di quello proposto nelle foto. Scale interne. Cucina senza tavolo o piano d'appoggio neanche per la colazione. Divano letto scomodo.
• Lynda (1/5): -
• Beslen (1/5): -
• Millan Bracero (8/5): Ubicación excelente pero instalaciones incómodas - La ubicación es excelente sin embargo las instalaciones poco cómodas, el sofá cama bastante incómodo y la falta de limpieza se nota. Todo lo demás perfecto
• ouissem (5/5): -
• OMAR (7/5): - الموقع ممتاز فقط عدم النظافة الدورية حيث خلال 15 يوم لم يتم التنظيف الا مره واحده وكذلك الصور في بوكينق مخالفه للواقع والسعر عالي جدا جدا .
• Laurent (6/5): Très agréable séjour - Le calme Le lit d’appoint La bouilloire ne fonctionne plus Appartement plutôt pour deux personnes
• Xhabafti (10/5): -
• Kev (7/5): Good location - terrible bathroom - Location was perfect. Lots of space in the unit. Balcony was a nice surprise. Staff seemed happy and where very helpful. Bathroom. Shower door was broken meaning it would not stay closed and the entire bathroom got a wash. Toilet seat broken. Toolet roll holder broken. Was never enough hot water for two shower
• Rytis (9/5): -
• sandra (5/5): Razoável - Localização . O alojamento não era o que nos foi apresentado aquando da reserva. Tem poucos utensílios de cozinha, e os que tinha estavam mal lavados . O sofá é extremamente desconfortável, não se consegue dormir nele, sente-se um ferro a meio das costas, o colchão da cama afundava quando nos deitávamos.
• Marcos (1/5): -
• poey (6/5): -
• Eva (4/5): Not to be experienced again - Self contained apartment, close to underground station and attractions. The room had a double bed that my 2 children used whilst I had the sofa bed which was extremely uncomfortable. I could feel the wooden base. I asked for extra padding, nothing was sorted. Left with a very sore back, hips and shoulders. In addition, the shower looked like it could do with a good clean, had to buy bleach but that didn't work much, so we opted to shower at a friend's. There was also noise from guests above us they would start talking/ laughing loudly and moving items around as well as someone who had a dog that barked in the room next door. Overall, our sleep was very disturbed and we felt tired every morning.
• Dani (10/5): Amazing apartment and great value for money. - The location was brilliant. And the facilities and space in the apartment was more than expected. Beautiful apartment and dog friendly. No one answered my text message or phone call that they provided me to use. I just saw someone that worked there by chance. And he handed me the keys.
• Erasmus (1/5): Very poor, we ended up booking other accommodation. The unit was dirty and no hot water. - Nothing, we did not stay at the location, we decided to book other accommodation due to cleanliness concerns and not having hot water. We did not feel it is suitable to have kids in the unit. The place was dirty, no hot water, very dated and dilapidated, we would not advise anyone to book this place. The photos on booking does not reflect the state of the property
• rachel (4/5): Apartment in photos not same as in real life, security and safety cleanliness and furniture poor - Location was great Unfortunately, our stay was quite disappointing overall. While communication with the owner was excellent and very responsive, the experience at the property itself fell well below expectations. We had an issue on arrival as no staff were present to let us into the building, which was frustrating after travelling. The apartment door also raised concerns, as the main lock appeared poorly repaired and looked as though it had previously been forced, which made us feel uneasy about security. Cleanliness and maintenance were also lacking. The mirror in the sitting room was both dirty and damaged, the shower had noticeable orange staining, and the toilet was in need of a thorough clean, with a loose seat that clearly requires fixing. Comfort was another issue — the mattress was very uncomfortable, resulting in a poor night’s sleep. Additionally, the bedroom window would not stay open, making the room feel stuffy. Basic amenities could also be improved. The TV appeared to be set entirely in other languages, with no accessible English options. To make matters worse, there was a significant disturbance in the building entrance during our stay, with police arresting someone from another apartment. The situation was loud and unsettling, with multiple police vehicles and riot vans attending. My son and I even ended up making a bit of a game out of counting how many arrived on blue lights — four police cars and two riot vans — which says it all about the environment. Overall, despite the owner’s good communication, the condition of the apartment, lack of comfort, and disturbances during our stay mean we would not choose to stay here again.
• Alberto Jesus (1/5): Mala experiencia, así no. - Ubicación El sofá cama no era acto para dormir, la reserva era de 4 personas. El grifo de la ducha no podías cambiar la temperatura del agua, estaba ardiendo. Solo había toallas para 3 personas, la reserva era de 4. Mucho ruido exterior, fiestas en la comunidad. Nada recomendable. Espero respuesta por parte de booking.
• Dominique (5/5): - Location and staff were good It just didn’t look like the pics
• Rebecca (6/5): -
• klibavičienė (3/5): -
• Tetiana (2/5): -
• Lorenzo (3/5): - Buena ubicación El sofá cama es malisimo 2 toallas para cuatro personas para 4 días No responden los mensajes cuando se necesita ayuda El apartamento no es como se muestra en las fotografías
• Anna Jurczak (3/5): Very dirty bathroom/shower - Location great, bedding appeared clean Shocking cleaning standards, shower filthy, dirty and mouldy, cobwebs everywhere, kitchen had one pan and no kettle, downstairs bed very uncomfortable
• Bogdan Zys (7/5): -
• Yolanda (5/5): Decepción - La ubicación era muy buena y el personal muy atento El apartamento no era lo que mostraban las fotos. No tenía una habitación, era un altillo pequeño e incómodo con el espacio justo de la cama y una mesita, no sé podía estar si no era estirado en la cama, por lo tanto no se puede considerar habitación. El sofá-cama muy incómodo. El lavabo muy pequeño y la ducha tenía la mampara que no se cerraba, por lo tanto te tenías que duchar con la mampara abierta. El alquiler era para 4 personas y al llegar solo había 3 sillas y de platos y vasos de algunos había 4, de otros 3 y de otros 2. Para nada ha cubierto las expectativas, menos mal que la ubicación era muy buena.
• Kim (1/5): Had to leave early and find other accommodation due to drugs and noise. Have waited 5 days for the company to contact me - Location Parties in other rooms. Lots of people coming and going and very noisy. Doors banging, people shouting all night long, very scary. Smell of cannabis, originally just in the corridors but then into our room. Dog in room next door barking and coming to the window on the shared balcony.
• Matthew (3/5): Unsleepable bed - Good location just opposite Kensington gardens. The spare sofa bed was shocking and not in any condition to sleep on. Sharp poles were poking through which made it impossible to sleep on. I contacted the property multiple times but they just decided to ignore my messages. They had plenty of time to resolve this for the second night but did nothing about it. The only contact I had was after we left asking for a 10/10 review for £15 credit. I couldn’t forgive myself doing this as wouldn’t want others to have the same issue. Also worth double checking which floor you’re on! We were top floor flat (number 13) and is a lot of stairs! We’re all fit and well as a family so this was fine but for younger kids or older people this may be a challenge.
• Sonahar (10/5): It was a good stay very enjoyable very spacious and easy to explore around London - It as spacious and near to everything very convenient The toilet had stains on it
• Kholud (1/5): - عدم اغلاق الباب الخارجي ومافيه دقه في المواعيد عدم الاهتمام بالنظافه المكان مخيف لايوجد مصعد ازعاج الجيران عدم توفر شطاف الحمام صغير جداً
• Anna (10/5): Si anés a Londres una altra vegada, hi tornaria. - La ubicació, la tranquil·litat de la zona, la bona comunicació en metro al centre, el tracte amb el propietari, la rapidesa amb que es va fer, en fit, tot.
• Shwan (10/5): -
• Del Pino Pareja (4/5): - La ubicación Las camas eran muy imcomodas y cada vez que cocinabamos saltaba la alarma de humo y era muy desagradable
• Patricia (1/5): This accommodation cancelled our stay minutes before arrival, leaving us stranded with absolutely no support. We had bee - Nothing. Dishonest management.
• Hugo (8/5): très bien ! - Emplacement +++ dans un très bon quartier Le Wifi ne fonctionnait pas Le débit de l'eau de la douche était moyen
• Gabrielle (3/5): Disappointed and mislead. Wouldn’t recommend - Location is good There were ants everywhere in the front room, I got no response when I raised this issue via WhatsApp. There’s also no WiFi when it’s stated there is. Apartment was cold as there was no heating.
• Nick (1/5): Rude, inappropriate, disgraceful - Nothing The rude behaviour, the host inappropriately approaching my children behind my back, being lied to about the booking, being turned away due to lack of a room, not receiving my money back.
• Kere (1/5): - Very bad
• Urška (10/5): -
• Stuart (8/5): Great location and value for money - The location was perfect, we were so close to the tube station and also the Royal Albert Hall was walking distance from us. The apartment was really nice. There were a lot of stairs to walk up but we didn’t mind that. The sofa bed was not comfortable that would be my only criticism about the room. I would recommend these apartments again. The host was super helpful and met us straight away when we arrived. The area is really nice and quiet with lots of restaurants and coffee shops and also Kensington park is right across the road. The sofa bed was not comfortable.
• Cristian (10/5): -
• David (9/5): -
• Tariffa (10/5): - La ubicación excelente! El.sofa cama muy incomodo
• Dorothea (1/5): Never again - The location Everything else. It was so dirty and dusty, the bedsheets had hair on them, the kitchen was full of hand prints and the couch of crumbs. We had to wait an extra 2 hours for them to change the bedsheets after we’ve checked in cause we couldn’t sleep on that bed
• Sasha (6/5): - Es muy buena la ubicación, la zona y el edificio. No nos resultó nada cómodo el sillón-cama. Decía que el departamento estaba preparado para 4 personas, y en el sillón ese no entraba ni 1. Sumándole que estaba roto.
• Ibrahem (1/5): garbage - nothing staff unresponsive no towels in the room bugs everywhere no ventilation weird smell shower and sink didnt work nothing staff unresponsive no towels in the room bugs everywhere no ventilation weird smell shower and sink didnt work
• Silvia (6/5): Ubicación muy buena, todo lo demás hay que mejorar - La ubicación es muy buena; tienes cerca transporte, barrio tranquilo No me gustó subir tantísimas escaleras, cama de matrimonio muy incómoda, no tener lo mínimo de limpieza un cepillo una fregona…
• Fabio (6/5): Ottima posizione, ma in po' giustina - Ottima posizione, bella la zona, comoda a tutti i servizi. Pulizia nella norma, stoviglie il minimo necessario, sinceramente manca qualche padella e utensile, essendo stati meno di una settimana e non avendo avuto modo e tempo di utilizzare la cucina non ne abbiamo fatto un peso, altrimenti in caso contrario sarebbe stato un problema. Tutto sommato la consiglio, magari parlando con la proprietà si possono ottenere gli utensili mancanti.. Per quattro persone un po' tanto giusta. Il Wi-Fi c'era ma non c'erano indicazioni di password.
• Will (9/5): We had a great time and the value for money at a location like this was unbeatable! - Location is excellant, value for money is incredible given how close it is to Hyde Park. We had a fantastic time. Stairs might be a challenge for some.
• Sers (6/5): The rooms are pleasant, great location just the bathroom was not in a good condition - it was a great location nice neighbourhood everything is was very clean it had two rooms like it was described. just it’s not the same as in the pictures. The bathroom was in a bad condition. It had mould and the shower was broken. The sink was very old and rusty.
• Sharmin (4/5): - The kitchenette and we could check in 2 hours early for free that was nice. The commode was broken Too tiny basin Bathroom lock broken Apartment didn’t match with the one in the app Not as shown as picture No staff was around, no reception Nobody picks the call, no key safe number on time, no wifi details given Had to call several time just to get in touch with the staff Several numbers to get in touch with them which is very confusing
• Ilgons (8/5): Labi - Brokastis nebija ka jākāpj uz 4 stāvu
• Niki (6/5): Ár-érték arányban megfelelő! Szuper környékén! - A környék nagyon jó! A Hyde Park karnyújtásnyira! Buszmegálló, Hop On Hop Of megálló pár lépésre. A Wifi jelszót hiába kértük, nem kaptuk meg, pedig több platformon is kértem. A kihajtható kanapé alvásra alkalmatlan. Egy tipp, a következő vendégnek, hogy ne a tv felé nézzenek, hanem fordítva ágyazzanak, úgy elviselhetőbb! 😊 A WC ülőke javításra szorulna, elcsúszik oldalra.
• Valentina (8/5): Soggiorno a Londra - Posizione perfetta Un po’ troppe scale… eravamo all’ultimo piano senza ascensore .
• Alessandro (9/5): - I booked a flat but received a different one than pictured. I didn’t mind as it was on the last floor with a small roof terrace. It was cute but lacked a proper kitchen setup and washing machine. The washing machine was supposedly downstairs somewhere. The shower also had an issue; it was clogged. And a bit dirty. I unclogged it but needed a steam clean. There were 3 burnt wall plugs - be careful. Apart from these problems, the flat was generally good. The only downside was the lack of an elevator. The first 2 floors the steps were large and white, while the last two floors were smaller and more like service steps for little maids.
• Wander (4/5): Will not stay there again and will not recommend it. - Location only. It was not like what was said to be. If I start talking about it, I will be very upset.
• Augusto (6/5): -
• Cobblah (2/5): Great location and place needs some cleaning - Location Bed were terrible and needs some cleaning
• Ali (7/5): - ضيق الحمام ج
• Ali (7/5): -
• Ali (7/5): -
• Ali (7/5): - الطاقم ممتاز يردون السلام ضيق الحمام
• Viktoria (10/5): -
• Mairen (6/5): Muy bien ubicado. Las conexiones con los medios de transporte son excelentes. - La zona muy bien comunicada con el resto de las localidades. No es apto para persona con movilidad reducida, nos tocó un último sin ascensor. Y muy limpio no estaba. El sofá como tercera cama, más bien es una tabla literalmente.
• Lea (9/5): -
• Finn (1/5): Unsafe, Filthy and Completely Misrepresented – Avoid at All Costs - Absolutely shocking experience. This place is completely misrepresented and looks nothing like the photos. The apartment was filthy, smelt strongly of stale cigarettes, had holes in the walls and exposed nails – it felt unsafe and poorly maintained. A complete catfish situation. The manager was nowhere to be seen and completely ignored issues raised during the stay. My shower had no hot water the entire time which management were completely aware of. There was no one to greet me upon my arrival with keys, codes etc. just really unprofessional. The wifi never worked nor was there a washing machine like advertised in the pictures. The building was also constantly noisy with parties from other guests. One morning I woke up to two ambulances and three police cars outside dealing with what appeared to be a serious medical incident inside the property. To make matters worse, a member of staff tracked me down on social media during my stay which was extremely inappropriate and unsettling. I genuinely felt unsafe staying here and had to block the door with my suitcases every night just to feel secure. Avoid this place at all costs — it should not be listed on Booking.com.
• Julie (3/5): Nul - L’emplacement Pas de code wi-fi donné, il a fallu que je demande le code pour la boîte à clef, sinon je ne l’avais pas, le fond des toilettes était très sale, la fenêtre de la chambre ne fermait pas donc l’air repasser et l’insonorité était mauvaise, thermostat de la douche qui fonctionne difficilement, et les photos n’étaient pas représentatives de l’appartement que l’on a eu, des traces d’infiltration sur le mur de notre chambre.
• Ali (8/5): - شكرا لكم عدم وجود مصعد والحمام
• Mariana Sabina (8/5): -
• Wing (1/5): -
• Vesanve (1/5): - La ubicacion La falta de personal,la falta de limpieza,.no nos facilitaron la wifi,la tv no tenia conexion de antena,habia hormigas ,tuvimos una fuga de agua en la pared donde esta el sacador de pelo y nadie vino a mirarlo ,les escribi a los del apartamento y ni caso
• Anna (5/5): - Very good location. Very peculiar way of communication, does not answer questions, the access code for the keys was sent when I was already standing at the apartment door, so until the last moment I did not know if this was a scam. The internet access code that was sent did not exist. Basic first necessities were not provided, for example, a dish towel, because there is no dishwasher in the apartment.
• Hosai (1/5): Mycket hårt underlag att sova på fick mycket ont efteråt - Jag hade bokat för 4 personer men tanken var att två personer skulle sova på en bäddsoffa som var alldeles för hård. Jag fick ryggskott och min son tyckte det var väldigt hårt. Vi gick mycket dåligt sömn.
• Eda (3/5): -
• Bartosz (7/5): - Świetna lokalizacji, piękna kamienica, dosyć wygodne łóżka, cena Było brudno, lokal był w piwnicy, zamek nie zapewniał bezpieczeństwa, brak instrukcji meldunku, musieliśmy dzwonić
• Jhonatan (9/5): - Localização perfeita. Apto comporta bem até 4 pessoas. Não tem elevador.
• Elisabeth (1/5): Defraudado - La ubicación Lo alquilamos para 4 personas y teníamos 3 toallas , se lo comunique y no hizo nada, le dije en cuanto llegamos que el suelo estaba muy sucio y me dijo que mandaría a alguien y mentira no mando a nadie lo tuvimos que limpiar nosotros con la aspiradora que había en la escalera, otra cosa para fregar los platos estába el producto pero no había estropajo y papel higiénico nos dejó medio rollo que fue lo que le sobraria a las personas que estaban antes , también le dije que el sofá cana donde dormían mis hijos estaba en mal estado y nunca me contestó nada tuvieron que dormir de una manera más incómoda para poder dormir algo mejor, osea fatal.
• Neydi (5/5): - La localización es buena La atención es pésima me bloquearon del WhatsApp inclusive aún sabiendo que tenía la reserva, solo por quejarme que salía agua del suelo, que el agua de la ducha sale fría y que no era el apartamento que había escogido; me entregaron otro que no era el de la foto. La cama no es cómoda. No hay ascensor y tampoco hay lavadora.
• Hormigo Paez (6/5): El alojamiento está en una ubicación excelente. El sofá cama es demasiado incómodo para dormir y los utensilios de cocin - La ubicación y el apartamento era por lo general acogedor Las escaleras, la organización del alojamiento y el sofá cama. Además los utensilios de cocina estaban sucios.
• Sonja (6/5): We were 2 person staying there for 4 days and it hardly fits more than 2 persons. It’s an okay value for money. - I liked the location and the neighborhood. The bed was really nice. The shower is not good. It’s really hot or ice cold and hard to manage and it could use some deep cleaning and a new shower curtain.
• Oliver (5/5): - Location and area call for London All doors had large gaps and you could hear everything in each room, windows provided no sound isolation to the outside, bathroom light was flickering needed replacing, shower was outdated and door didn’t close. No basics like sponge, washing up liquid etc
• Kelly Cristine (1/5): - They cancel my booking same time to enter ok Apartment. Ok so sad. And Frustrated
• Webley (1/5): WARNING: Please be extremely careful at this property. I had a serious fall down the stairs due to uneven/raised car - WARNING: Please be extremely careful at this property. I had a serious fall down the stairs due to uneven/raised carpet at the top, resulting in a gash on my face and a shoulder injury. The most concerning part has been the host’s reaction—or lack of it. They have completely ignored my messages and Booking.com’s attempts to contact them regarding the injury and the safety risk. If you are traveling with luggage or children, the stairs are a major hazard. Extremely disappointed in the lack of care or accountability for guest safety.

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