Lavin Hotel & Suites

Location: Horhor Caddesi 78, Istanbul, tr

Star Rating: N/A Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Electric bicycle charging station
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Sauna
• Massage services
• Currency exchange
• Hammam
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Public transport tickets
• Emergency cord in bathroom
• Outdoor furniture
• Coffee Shop on site
• Pet bowls
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Covered parking
• Secured parking
• Health or beauty spa nearby
• Electric bicycle charging station
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Suite

  Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite's kitchen, which features a stovetop and a refrigerator, is available for cooking and storing food. The suite provides soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit offers 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Private check-in and check-out in the executive lounge
  • Concierge services
  • Free newspapers and magazines in the executive lounge
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• Suite with City View

  Featuring a private entrance, this air-conditioned suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite's kitchen, which features a stovetop and a refrigerator, is available for cooking and storing food. The suite offers soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Private check-in and check-out in the executive lounge
  • Concierge services
  • Free newspapers and magazines in the executive lounge
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• Suite with Terrace

  Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The kitchen has a stovetop, a refrigerator and a tea and coffee maker. Featuring a terrace with garden views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Private check-in and check-out in the executive lounge
  • Concierge services
  • Free newspapers and magazines in the executive lounge
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

• King Suite with Balcony

  Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite's kitchen, which has a stovetop and a refrigerator, is available for cooking and storing food. The suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Private check-in and check-out in the executive lounge
  • Concierge services
  • Free newspapers and magazines in the executive lounge
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

Guest Reviews

• Carlos (8/5): - A localização
• Ali (10/5): Good location - Very good service I like it
• Royal (7/5): - Konumu ve temizliyi iyiydi. Çalışanların daha güler yüz olmasını arzu ederdim)
• Arthur-M (9/5): - Я не первый раз останавливаюсь здесь и мне все нравится В этот раз кроме чайника и двух чашек ничего не было: вилок, ножей, кастрюль и тд
• Gayane64 (8/5): - Очень хороший уютный отель. Прекрасное местоположение. Рядом метро, кафе, магазины. Душевая кабина протекала. Но не критично. Номер был чистым и уютным.
• imad (10/5): - Le personnel est très aimable surtout Mr hakan un type très sympa
• Amer alibrahim (10/5): -
• Ali (10/5): -
• Ghaffar (10/5): Overall satisfying. - Overall it was good to stay as a single person in this hotel. Those who usually stay in 3-5 star hotels, they may find it an ordinary one but for a short work trip, it is suitable within the given prince. I had some inconvenience in the beginning, however staff is helpful. Guy who manages it, helps to resolve issue if possible. good location as it is very near to the subway station, bus station, and taxi approach is at hand. Overall satisfying. Curtains in room are not that blind. Sometimes it is not good for day sleepers.
• احمد (8/5): ان شاءالله لو نزلات اسطنبوال اي وقت بنزل في نفس الفندق - قاريب من المترو وقريب من الترام الشباب الي شغالين هناك جدا خدومين ومحترمين
• shehab everywhere (10/5): - Very good location in Istanbul aksaray close to everything metro and the restaurants open 24 hours in the this area, this hotel like apartment and Very clean you have a nice view on the window, and you have yourself keys for open the hotel door night time, this area city center you go everywhere walks or metro and train, I'm from united states I back next time same hotel
• Ziyod (10/5): -
• imad (10/5): - Tout est excellent rapport qualité prix. Le personnel est très accueillant sur tout Mr hakan un monsieur hyper gentil
• chichi (9/5): -
• Nemat (10/5): highly recommend Lavin Hotel & Suites — 10/10 experience! - I had an absolutely fantastic stay at Lavin Hotel & Suites! The apartment was spotless, modern, and very comfortable — it truly felt like a home away from home. The location is excellent: only about a 20-minute walk to the Grand Bazaar and just 7 minutes to Fevzipaşa. There are also plenty of shops nearby, which makes everything very convenient. The staff were outstanding, especially Hakan, who was incredibly helpful, professional, and always available whenever we needed anything. The service was truly top-class and made our stay even more enjoyable.
• Iacob (10/5): Hakan was very nice, he kept in contact and took care of us throughout our stay! - I liked the area, it was in a very convinient place with everything close by. The shower was leaking, it wasnt a big issue tho.
• Nabila (1/5): - No
• Irina (10/5): -
• Thor Gunnar (9/5): -
• David (7/5): Needs some work to the appointments ( step going into appointment broken. Repaint walls a bit of TLC - Location to everything No bedding to sofa beds. No kitchen utilities i e pots or pan's
• Haitham (10/5): LAVIN HOTEL & SUITES - موقع ممتاز جدا يوجد جميع الخدمات محلات محطة القطار او باصات السيارة توصل لحد باب الفندق و المميز أكثر من هذا موظف الاستقبال هاكان متساعد لأبعد الحدود و رتب لي الرحلات الداخلية و أعطانا بطاقة إسطنبول مجاني كمساعده منه أتمنى الإقامة فيه مره ثانيه
• Clelia (5/5): - We stayed for five nights and the apartment is very beautiful, although it does not have Netflix. The location is excellent and, conveniently, it is possible to purchase a SIM card directly at the hotel at a better price than what you find in Turkcell stores. However, despite repeated requests, the room was never cleaned. We were left for days without cleaning service, towels, or even toilet paper, which was very disappointing. Overall, the location is great, so if you don’t mind cleaning the apartment yourself and you arrive during the day (so you can rely on the reception to access the property), the stay can still be worth it.
• Mahmood (1/5): Bad staying vaction - Noting bad property Not clean no service no reception and no heater and old building and no help people
• Hümeyra (1/5): -
• Maya (2/5): Terrible stay.good location - The only good thing about this place was its wonderful location. I don’t know where to start. The room was clean for the first day. After that bugs swarmed the place. The cleaner comes once a day but doesn’t clean. The floors were dirty. The toilets reeked of sewage. The electricity would go out atleast once every two days. The air conditioning randomly stops working. I spent 7/18 days sweating in the room. The elevator was also out of service for 5/18 days I stayed there. I was on the SIXTH floor. After many complaints and time spent arguing with “reception” and false hope. The elevator was fixed after 5 days. Everytime I brought the issue up it was dismissed. They lied daily and told me it would be fixed same day. I spent a third of my stay walking up six flights of stairs with heavy bags. There is no reception. It is a money exchange that only operates until 10pm. Any later issues are not solved. The room was advertised as “room with terrace”. I assumed it was a private terrace. I put clothes out to dry and they were stolen! I was asked by the reception guy to review 24 hours of footage on my own with no solution. On the last day he told me that the terrace was communal which was confusing because the curtains in the room don’t even close fully. I spent my time anxious at the fact that anyone who goes on the terrace can see into the bed room and living room?????
• Sara (10/5): - L'hôtel propose une connexion Wi-Fi gratuite, une réception ouverte 24h/24, un ascenseur, une terrasse et une kitchenette dans les chambres. Plusieurs restaurants et centres commerciaux se trouvent également à proximité. Le restaurant Gold Balat et le Byzantion, par exemple, sont situés à proximité.
• Amine (10/5): Excellent emplacement - Malgré notre arrivée très tardive, nous avons pu récupérer les clés auprès du bureau de change mitoyen. Je garde un beau souvenir de la patience du monsieur qui nous a attendu malgré le retard imprévu. La taille du canapé lit n'est pas similaire aux photos.
• Ganter (10/5): - En resumen, el Lavin Hotel & Suites destaca por su céntrica ubicación, cómodas habitaciones y un servicio atento para quienes desean explorar Estambul. Si desea viajar y explorar la ciudad, este hotel puede ser una excelente opción.
• Nadia (3/5): Would not recommend - Spacious room, has a kitchenette, TV, comfortable beds. Close to metro, mini grocery stores are near. Check in went stressfull, no staff in the reception, entrance door doesn’t have handle, no one speaks English. We had breakfast included, but did not get any breakfast, kitchen didn’t work, money was not returned. Shower door was broken, something was leaking in the bathroom.
• Cem (1/5): Eine reine Katastrophe nie in meinem Leben so ein dreck erlebt - Es war eine reine Katastrophe. Es gibt kein Personal. Der Mitarbeiter vom Exchange Service nebenan gab sich als Besitzer aus. Kein Rezeptionsservice. Wir haben 5 Stunden mit Drei Kleinkindern inkl. Baby auf den checkin gewartet. Ein im voraus bestätigtes Babybett gab es nicht nach Hinweis wurde uns gesagt „ist nicht unser Problem“. Ein im Voraus bestätigtes Frühstück gab es ebenso nicht auf die Frage wo wird gefrühstückt antwortete der Herr ich kenne mich nicht aus keine Ahnung. Wlan gab es ebenso nicht obwohl es angepreist wird. Der Strom war in der ersten Nacht komplett weg und wir sind mitten in der Nacht ausgereist und haben eine Beschwerde bei Booking.com eingereicht. Das Zimmer wurde uns nicht gezeigt alles war verschimmelt und es gab Kakerlaken und ohne Ende Pistazien im Hotelzimmer verteilt. Keinerlei Vertragsbestandteile wurden eingehalten. Kontaktversuche per WhatsApp wurden immer abgelehnt. Der Mann war mehr daran interessiert den Exchange service zu bedienen statt uns zu helfen. Hier muss geprüft werden ob es überhaupt erlaubt ist sich als Hotel auszugeben.
• Yazid (1/5): -
• HAIKEL (10/5): -
• Giovanni (2/5): Per una notte va bene - Nulla , stanza piccola prese di corrente distanti dal letto , bagno piccolo , mobili vecchi Poca pulizia
• lars (10/5): -
• Pavlo (10/5): -
• kate (10/5): - Lavin Suites & Hotel was one of the most special hotels I have stayed in Istanbul. I felt very special from the moment I entered. The spaciousness of the rooms, the decoration designed with elegant details and the fact that they were spotless took the comfort to the highest level. Even sipping my coffee in the garden was a pleasure in itself. It is a hidden paradise for those looking for silence and peace. I would like to thank all the staff who contributed, see you again soon!
• Elizaveta (10/5): -
• EVGENIIA (10/5): -
• John (10/5): - The hotel is only a 3-minute walk from Aksaray Metro Station. This provides easy access to important tourist attractions such as the Grand Bazaar, Sultanahmet, Hagia Sophia and Topkapi Palace. You can also easily meet your needs thanks to the mini markets and restaurants in the area.
• Burim (1/5): No checkin staff. Dirty walls and room. No hot water. I would stay away. - The location looked decent, but I did not have time to explore around. The checkin experience was horrible. The door was closed and there was no one at the checkin desk so I was waiting outside. A random driver off the street had to wave at me and tell me that I had to check in with the money exchange business to the right. I said hi to the person at the exchange and was hoping they would come into the hotel and check me in, but that did not happen. I had to wait for 10 more mins outside until someone staying there already told me that I had to explicitly check in at the exchange window.... The person there did not even try to alert me at any point. The checkin was rather bad, there was bad to no communication. The room itself is in dire need of a repaint. The sofa was dirty. The walls were really dirty and it looked like this was a previous rental that had been converted into a hotel room/airbnb without giving it even a simple touch up. The worst part of all, was the lack of hot water. I had to checkout early for a flight (3 am) and there was no hot water in the room. Can you imagine trying to take a shower before a long flight and not having hot water. I would not stay at this hotel ever again.
• Hisham (1/5): لايمكن ارجع الى هذا المكان - لاشيء عجبني فقط الموقع قريب كل شيء لايعجبني ولا انصح فيه لانه الدوش مكسور و في الليل لايوجد مياه مقطوعة
• Salih (10/5): Ulaşım kolaydı alışveriş yerlerine yakındı temiz aile yerine uygun - Sakin ve temiz tavsiye edebilirim konaklamak amaçlı
• FORAT (1/5): -
• Daniel Perović (3/5): - - Wifi - There was no breakfast ordered. The owner sent me to the restaurant via whatsapp, where they assured me that they do not serve breakfast, there is no agreement. - No staff. - No kitchen equipment. - Cigarette burns were visible in the room. - Toilet paper was missing.
• Marcin (1/5): - Absolutely nothing !!! The WORST hotel experiences we have ever had !!! We booked 7 nights and did not stay even one minute, because we were never allowed to enter the property. On arrival, despite Booking.com stating check-in until midnight, we received a last-minute message saying the reception was closed and we would not be checked in. No warning, no explanation, no alternative offered. We returned the next day as instructed — the hotel was locked again. No staff. No response. No responsibility taken. Customer service and communication were shockingly bad. This place shows a complete lack of professionalism and basic respect for guests. Failing to provide access to a confirmed reservation is unacceptable. We had to urgently book another hotel, losing time, money, and peace of mind. DO NOT STAY THERE!!! This property is unreliable and poorly managed.
• Abdelkader (5/5): Agréable presque réussi - La situation de l'hôtel est idéale pour les déplacements dans la ville, à pied et par transports en commun (métro, bus, tramway...). Le studio a un grand potentiel qui peut améliorer le confort des locataires, malheureusement il y a plusieurs détails à régler (table basse cassée, ustensiles de la kitchenette manquants, sofa pas confortable...). Aussi, il est à noter la non disponibilité du personnel de l'hôtel.
• Samara (1/5): - Contratamos 2 habitaciones para 4 personas y nos metieron en habitaciones de 3 personas. Una de ellas no tenía calefacción y nos dieron un calentador con el que pasamos frío, el frigorífico perdía agua y arriaba el suelo, contactamos para que nos cambiarsn de habitación y de 4 noches que estuvimos lo hicieron en la 3 noche y porque nos pusimos enfadadas pero básicamente tenían que esperar a que otros huéspedes se fueran para cambiarnos de habitación. Contratamos el taxi desde el aeropuerto con ellos para ida y vuelta y nos dijeron que el precio era 125 euros, llegó el ultimo dia y le preguntamos que a que hora nos recogía el taxi y nos dijeron que la tarifa que habiamos contratado era solo para la llegada, les enseñamos la conversación whatsapp, la cual les dieron igual y tuvimos que contraran otro taxi, evidentemente ya con ellos no porque no nos fiábamos. Contratamos la habitación con desayuno y la primera mañana cuando fuimos a desayunar nos dijeron que no lo teniamos incluido, tras reclamarlo nos devolvieron el dinero de ese desayuno y pudimos desayunar el resto de días. Es una zona con mucho ruido.
• Mahmood (2/5): -
• Efi (10/5): מקום מושלם. צוות מדהים. שירות יוצא מן הכלל ומחיר הוגן. - פעם שנייה או שלישית שאני חוזר למלון הזה. מיקום נהדר, קרוב למטרו, הצוות זמין ונותן שירות בווטסאפ, לכל בעיה שיש. בכל שעה 24/7 שירות יוצא מן הכלל. לצערי רציתי להישאר עוד עד כמה ימים עד תחילת השנה אבל בגלל שלא היה מקום עזבתי. אני מקווה שמקומות אירוח אחרים ילמדו מהמלון Lavin Hotel & Suites בגלל שהם דואגים לאורח, נותנים יחס VIP ויש פרטיות, המתקנים בחדרים במצב טוב וגם הם בוחרים בקפידה את עובדי האחזקה והניקיון שגם אדיבים ונותנים שירות מצויין. מגיע להם יותר מ-5 כוכבים…. לא היה מקום פנוי להישאר עוד ימים אז טסתי בחזרה לארצי
• Arnauta (10/5): -
• Nedzvetskyi (7/5): -
• Mamadakimova (10/5): - Отличное местоположение, обслуживающий персонал хороший всегда помогали.
• Yildiz (1/5): -
• Ammar (1/5): -
• Nacredine (5/5): - L emplacement J ai rien apprécié, suite à,une panne électrique du 11 décembre à 23heures au 13 décembre 00heures 03 minutes .je suis sorti le 11 décembre au retour aux environs de 23heures 30 minutes j ai pas pu ouvrir la porte de l immeuble suite à la panne électrique ,j ai frappé à la porte pendant une vingtaine de minutes, personnel absent, heureusement un client du premier étage m'a ouvert la porte, el hamdouallah je suis entré .
• Jasmina (1/5): - What i liked:Just practical location... Close To Aksaray Metro station & Havaist shuttle bus from/to airport, few minutes away from Tram station... but that's it!!! Absolutely NOTHING ELSE!!! 1. It has been stated that the reception desk is open till 11.59 pm... We arrived at 9 pm and the key was left for us next door exchange office guys who just share the same building, but have nothing with the hotel. During our 4 nights stay, there were no hotel personnel to be seen anywhere or anytime. The hotel DOESN'T HAVE customer service support at all; 2. In the room we were missing toilet paper, towels for the third person, and the double bed was missing the duvet cover, internet access. 3.We had black out for 2 nights and whole day. Again no one at the reception desk for help, no explanations nor latest updates on situations. When we raised our concerns on serious level, hotel sent us 15 years old sweet boy Sinan to deal with us ( doesn't speak english at all)... Poor boy was trying to buy some time, but not able to do much. Just only when we said we ll report them for everything, they put us in some hotel in neighborhood that is just slightly better then them for one night. And we also addressed missing toilet paper and towels and duvet cover, we have found al these items in front of our room placed on floor of corridor. 🤬 4. The last morning of our stay we didn't have a water supply. When we messaged to Sinan via Whatsapp ( as he was the only available person, no one at reception), his reply was that he has day off and we should speak to guys from exchange office once they open the shop... Wt* we should wait till noon to use the toilet and shower... And that was it.. Guys, avoid this Hotel!!!
• Majbob (9/5): - Odlična lokacija, blizina metroa, dobra povezanost sa svim atrakcijama. Dosta prodavnica oko hotela. Imali smo doručak koji je odličan u restoranu pored, fenomenalna žena koja čisti apartman nekad svaki dan, nekad na dva dana. U apartmanu nema posuđa uopšte nema čaša, šolja, tanjira, escajga... Jako nezgodno jer ne može ni kafa da se skuva. Prilikom dolaska osoblje hotela je pokušalo da nas ubedi da nemamo doručak, da je to greška Bookinga iako smo platili smeštaj sa doručkom. Tek nakon mog insistiranja i ubeđivanja su prihvatili da imamo doručak. Karticu za apartman su nam isključili već u 10h iako je check out do 12h. Da nije naišla žena koja čisti ne bi mogli ni po stvari da uđemo.
• Elvira (10/5): -
• Batoul (10/5): -
• Chakib (10/5): -
• Heike (7/5): Städtetrip - Die Lage ist sehr zentral, die Suite war klein aber gemütlich Wir haben nicht die gebuchte Leistung erhalten. Suite mit Terrasse wurde gebucht erst wude sie angeblich noch repariert, dann war sie belegt. Haben eine Suite mit französischem Balkon erhalten
• shah2001 (1/5): - Nothing but worse place to stay for that kind of money Nothing. worse customer service no wifi password given, no breakfast was given even was included with the stay
• KHALID (1/5): مخيس وكأيب - فندق ماينفع سيئ جدا كل شي
• Kamel (1/5): - Refusing to serve breakfast even though it was paid for 9
• Juan Manuel (2/5): bad - The bathroom smelled terrible, we paid for a superior suite and they put us in a small room
• Paulina (10/5): -
• Jamal (10/5): -
• Yaqoob (10/5): -
• Heinrich (10/5): -
• Tariq (10/5): -
• Hasssn (1/5): Extremely Horrible Experience - I recently stayed at this property and was extremely disappointed by a combination of unmet expectations, safety issues, and unprofessional management conduct. Below is a detailed account of my experience. Key issues Breakfast: The listing indicated breakfast would be included, but there was no breakfast available. When I raised this with the manager, he did not acknowledge the expectation of an included breakfast, showed no signs of regret or apology, and offered no clear solution. No proactive communication or alternative options were provided. Management response: The manager claimed the issue was due to renovations and suggested this was a booking.com problem, which I find untrue and unhelpful. There was no genuine concern for guest experience expressed. Attempted relocation: The manager suggested moving us to another suite after three days, but the alternative unit had a strong, unpleasant odor and was deemed unsuitable, so we could not relocate. Language barrier: No staff member at the hotel spoke English, forcing me to rely on Google Translate for most communications, which was frustrating and inefficient. Morning service and housekeeping: Staff presence in the mornings was minimal, and we frequently faced long waits (often past 12–1 pm) to speak with someone about basic needs. Room condition and safety: The room had safety concerns, including a loose power outlet that was not secured to the wall, posing a potential hazard to children. The walls were chipped and in need of repair or repainting. The mini-fridge leaked water when first used, causing further disruption. Service consistency: The room was not consistently maintained during our stay; items were left as we found them on arrival, and there was no timely housekeeping. Impact These issues caused substantial stress and frustration, particularly as we travelled with children.
• WALID (9/5): -
• Mugdim (2/5): -
• Maksym (8/5): -
• Abdusamatov (10/5): - We stayed on the 5th floor and didn’t experience any serious difficulties or inconveniences. We arrived from the airport at night, so we asked in advance for them to leave our key (since the reception doesn’t operate 24 hours — keep that in mind). The rooms were clean, and the cleaning lady and the staff were polite. The hotel’s location is excellent, and there was hot water and air conditioning. We bought cups, spoons, and forks from a nearby store. Overall, considering the price, it’s a good hotel.
• Mohamed Amine (7/5): Bien - Bon endroit et bon petit déjeuner Les chambres sont pas spacieux
• Sofia (5/5): Très déçus. - L’hôtel est super bien situé Change juste en dessous pharmacie métro vraiment très très bien placer … Nous sommes resté 1 semaine pour 3 adultes 1 bébé j’ai demander un lit bébé que je n’est pas eu. Chambre trop petite , salle de bains détériorée fuite au niveau de la douche pas de ménage dans les chambres , obliger de ce servir en serviette dans le couloir , le petit balcon horrible ( cadavre d’animaux , très très sales, chat qui urine sur le balcon odeur insupportable , TV machine à thé très anciens. Hôtel très bruyant Pas d’accueil obliger de chercher dans le quartier quelqu’un qui s’occupe de l’hôtel ont à été accueilli par une personne c’est le restaurant d’en face qui nous a remis la carte et les autres jours par un enfant de 12 13 ans peu être qui ce mettais à l’accueil. Pas vu de salle de sport , pas vu de terrasse alors qu’on avais réservé la suite du dernier étage de base. Bref très déçus
• Dogan (1/5): -
• Hristo (2/5): - The location was ok. Disappointed — no parking, no 24h reception, and the room wasn’t clean. When we asked for clean towels, we were told to leave a positive review. Breakfast and restaurant staff were good, but the rest was below basic standards. It
• Amr (10/5): Excellent experience. - The hotel has a very nice location. their staff is amazing team and they have a very delicious breakfast.
• Krencsey (10/5): -
• Alexandre (10/5): -
• Khalil (1/5): -
• Waqas (1/5): - Did not like any thing they are fraud and should be banned for posting on booking.com They have zero customer empathy, eventhough you booked them a month ago, still when you actually get there, they would have given you rooms to others and then they try to make arrangments for you in a smaller room.
• HASSAN MOHAMED (10/5): - Hôtel propre, personnel très gentil et serviable. Je recommande vivement !
• Yuksel (2/5): Médiocre - Rien ! L’hygiène est médiocre, il y avait des frites et des mégots de cigarettes sur le sol. Il y avait une odeur dégoûtante dans la salle de bain sûrement dû au canalisation.
• Irina (10/5): - Convenient location with easy access to the city center. There are restaurants and grocery stores nearby. Playgrounds are also close by.
• Iuliia (8/5): - It's definitely a bit run down, but very clean. The staff is good too, just expect more Airbnb experience, not a hotel one: cleaning on demand; people on reception will help with everything, but you have to ask first, they won't approach you (reception is in the money exchange booth); if you need something urgent better write to WhatsApp, not booking messenger. I changed my room 3 times when I arrived, and was not very nice about it, yet was met only with smiles and understanding. Thanks, Vali! Generally it could use some renovations, but it's great value for money, and everything worked. Almost no utensils in the kitchenette; no sound isolation
• Mohaanad (6/5): -
• Raouf Elahmedawy (1/5): - The contacted restaurant for breakfast The worst experience in my life. No early check-in, no late checkout. There was no reception even to wait at, and the door of the property was closed. Rode personal. They speak Turkish only. In my first day we went out and when we came back the room was widely opened. I called the police and we had to be out until 3 AM. There was no housekeeping all my stay. No toilet paper, no tea, no kitchenette. In my last day, the owner's son kept banging in the door at 10 AM just to remind me that i have to leave at 12. I'm an old client to Booking and i wonder how can Booking.com have such a place in their list?!!!!
• Omar (1/5): Too bad - Only Location When we arrived, there was no reception and no intercom. After asking around, we found out that the owner of the currency exchange shop next door was also the owner of the apartments. After some hassle, he gave us the key card — but it was for the wrong apartment, and of course, it didn’t open. Luckily, no one was inside. When I went back to ask, he sent a young man who only spoke Turkish. After he mistakenly opened another occupied apartment, he finally went to bring the correct key. There was absolutely no communication — they never replied to WhatsApp messages for two weeks, and the only person available at the reception occasionally was the same young man who spoke only Turkish. On the last night, there was a power outage while we were out, and we couldn’t enter the building until the electricity returned around 5 a.m. Despite many calls and WhatsApp messages, no one answered. Even the elevator wasn’t working, so we had to climb up to the fifth floor using the stairs. On our last day, we had to carry our luggage down the stairs as the elevator was still not fixed by noon. The cleanliness of the apartment was also below expectations — the couches had visible stains and the walls were somewhat dirty, not terribly, but clearly noticeable, an open crisps bag left in the kitchen, even the coffee bags visibly very old. There was no WiFi for the first two days and, of course, the last day after the power outage.
• Sarah (10/5): -
• Walid (10/5): -
• Ibrahim (10/5): -
• Vasil (5/5): -
• Bulat (1/5): Не рекомендую тут останавливаться. Мы жили с женой тут месяц и это был не лучший опыт. - - Хороший район. - Быстрый интернет (если не отключили свет). - В номере был грязный пыльный диван. Из-за которого у меня случилось воспаление глаз и пришлось ходить к врачу. Нас обещали переселить, но ничего так с этим и не сделали. - Нет круглосуточного ресепшен. В одну ночь я не мог попасть в квартиру и мне не смогли принести второй ключ для двери. - В комнате не горели некоторые лампы. На просьбы их заменить администратор игнорировал сообщения. - В номере почти нет никакой посуды. - Сетка вентиляции над кухней была вся в грязи, я мыл ее сам. - На кухне было два таракана. - Нас пытались выселить раньше срока. - Одну неделю не было интернета, пришлось пользоваться мобильным. - Очень часто включалась пожарная сигнализация, которая выключала свет и мешала спать. Ее всегда долго выключали. - При просьбе не беспокоить постоянно входят в комнату по карточке без стука. - В последнюю неделю нас пытались задобрить фруктами и записками. Это очень смешно.
• Timofeeva (1/5): Испорченное настроение - Только близость к метро Очень много, что не понравилось, я такое вообще впервые вижу, хотя постоянно путешествую! 1. Нет стойки администратора. То есть вы приезжаете заселяться и…. не знаете как попасть внутрь! Вход только по магнитному ключу. А оказывается вас заселит человек, который работает в пункте обмена валют рядом со входом в отель! Это просто немыслимо! Мы крутились с рюкзаками у входа полчаса и у этого человека даже не возникло мыслей, что мы приехали на заселение и не можем найти вход! 2. Нас заселили в номер категорией ниже, но после того как я сказала об этом, пообещали переселить на следующий день. Но нам пришлось весь день ходить в обменный пункт валюты и требовать переселения! А в нашем номере, который был положен нам, жили люди. В итоге нас переселили вечером, но на этом приключения не кончились. Двери из номера на веранду не закрывались. А входная дверь не замыкалась, сломался магнитный замок. Ее долго пытались починить, но безрезультатно. Пообещали на следующий день привести мастера, но опять обманули и все наши оставшиеся дни пребывания дверь не закрывалась и нам приходилось выходить в город со всеми нашими вещами!!!!!!!!!! Это настолько бред, что даже не верится! Хозяин отеля не участвует в этом бизнесе, обслуживание просто отвратительное! 3. Район очень грязный, везде валяется мусор. Как будто я в Индии оказалась 4. У нас в бронирование входил завтрак, но никто нам не сказал, где и как его получить. И когда мы пошли уже кушать за свои деньги на улицу, то случайно выяснилось, что завтрак этого отеля подают в кафе через дорогу!
• Himamust (6/5): Renovierungsbedürftiges Zimmer und mangelhafter Service - Die Lage des Hotels ist in der Nähe aller möglichen öffentlichen Verkehrsmittel und Restaurants Das Zimmer bzw. die Suite ist klein und nicht geeignet für eine Familie mit zwei Kindern. Es gibt viele Flecken auf dem Sofa, und die Möbel sind alt. Es gibt keinen Mitarbeiter, der rund um die Uhr zur Verfügung steht, falls ein Notfall eintritt. Das Zimmer, in dem ich übernachtet habe, braucht in jeder Hinsicht eine Renovierung, besonders die Fenster, die sich nicht richtig schließen lassen – dadurch kann man wegen des Straßenlärms kaum schlafen. Die Klimaanlage funktioniert nicht, da sie von außerhalb des Zimmers willkürlich gesteuert wird!
• Mirko (10/5): -
• Aynaou (10/5): - L'emplacement

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