Pier House Resort & Spa

Name: Pier House Resort & Spa
Address: One Duval Street, Key West, us

Location: One Duval Street, Key West, us

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Escape to a tropical paradise at Pier House Resort & Spa, where Key West's charm meets luxury on a private beach.

Unmatched Location
Positioned in the heart of Key West's Old Town, enjoy immediate access to the vibrant Duval Street entertainment district and breathtaking ocean views.

Ultimate Relaxation
Indulge in a full-service spa experience, complete with rejuvenating massages and body rituals, or unwind by the outdoor pool overlooking the sparkling waters.

Culinary Delights
Savor exquisite meals at our on-site restaurants, from fresh seafood at One Duval to creative cocktails at the scenic Beach Bar, promising a dining experience to remember.

Don't miss the opportunity to book your unforgettable stay at Pier House Resort & Spa today!

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability at check-in. Additional charges may apply. Guests must be 24 years old or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 04:00 PM - Anytime

Check-out: 11:00 AM

Amenities & Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Massage services
Non-smoking throughout
Shared lounge/TV area
Concierge service
Wheelchair accessible
Kid meals
Lower bathroom sink
Fruits
Shallow end
Pet bowls
Fence around pool
Beauty Services
Pet basket
Manicure
Pedicure
Visual aids: Braille
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Key card access
Happy hour
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Golfing on site
Scuba diving on site
Snorkeling on site
Self parking (surcharge)
Beach umbrellas
Pool sun loungers
Private beach nearby
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Secured parking
Fishing nearby
Health or beauty spa nearby
Swimming nearby
Beach club nearby (surcharge)
Electric bicycle charging station
Beach toys
Vegetarian menu options available
Bulk dispenser for toiletries
Paddle boating nearby

Rooms Available

Oceanfront King

This room features a private balcony with a gulf view, small refrigerator, and satellite television.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Interconnected room(s) available
- Cots
Spa Jr. Suite Roll-In Shower

The spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box and a TV. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
Lanai King Room - Roll In Shower

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
Two Bedroom Suite - Oceanfront

The spacious suite has 2 bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as sea views. The unit has 2 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
Apartment

The spacious apartment provides air conditioning, a tea and coffee maker, a safe deposit box and a TV. The unit offers 2 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
Standard Queen Room

The quadruple room features air conditioning, a tea and coffee maker, a safe deposit box and a TV. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
Oceanfront King Roll-In Shower

The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box and a TV. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
Lanai Queen Room

This quadruple room features air conditioning, a tea and coffee maker, a TV and a balcony. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
Junior Spa Suite

This room features a bamboo floor, small refrigerator, and cable television. A desk is also included. Please note this room is located near the spa and outdoor hot tub.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Cots
King Room with Garden View

The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Cots
Standard King - Roll In Shower

The spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Interconnected room(s) available
Standard King

The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Cots
Pure Wellness Junior Spa Suite

Offering free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned triple room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
Double Room

The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. The double room provides a flat-screen TV, a wardrobe, a safe deposit box and heating. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
Quadruple Room

The spacious quadruple room offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
One-Bedroom Suite

Offering free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The spacious quadruple room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
Lanai Queen Room - Roll In Shower

Boasting a balcony, this quadruple room also features air conditioning, a tea and coffee maker and a TV. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
Oceanfront Two Queen

Featuring a balcony with sea views, this quadruple room also provides air conditioning and a TV. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Interconnected room(s) available
One-Bedroom Queen Suite

Featuring free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access

Guest Reviews

Jeanette (10/5): - Location amazing!
jorge Luis (6/5): Un cuatro estrellas venido un poco a menos, excelente ubicación , falta rejuvenecer el lugar - Su ubicación y posición de la habitación El AA extremadamente ruidoso, poco aseado el hotel en general, piscina pasada de moda , encerrada , barrotes alrededor estilo anticuado , una recepcionista excelente , los demás ni saludan
Olivier (8/5): Hôtel pratique - Proximité du centre Bruit de la rue
Paul (10/5): -
Kerry (10/5): Relaxing - I thought everything about the stay was excellent. I enjoyed breakfast and the food I ate was fresh and tasted good. If your looking for value it may not be the place too stay. If you looking for quality then your in the right place. The resort is also convenient for a person to just park and walk to experience keywest. I would definitely recommend.
Luiz Carlos (10/5): -
Vincent (5/5): Overpriced indifference. - Great location Staff was indifferent , room wasn’t ready on tome, check in process was cumbersome, the parking App was abysmal and the staff didn’t know anything about it. Very expensive for what was offered. Overall , worst “value for dollar” hotel I’ve stayed in in 50 years.
Pascale (7/5): Bonne localisation, manque de Charme et d’esprit Key West- Plage trop petite - La localisation La plage est microscopique
Ana (10/5): -
Andrew (3/5): Average. Underwhelmed. Won’t be staying there again unfortunately. - Beautiful location. Lovely gardens and pool. Very overpriced for what it was. Rooms were a disappointment for what we paid. I’ve stayed in better Best Western accommodation at a pinch of the price compared to the cost and space we had at the resort. 4 of us crammed into quite a small bedroom. My expectations were a little higher than what we paid that’s all.
Christian (9/5): - top Lage freundliches Personal
Dominic (9/5): -
Sean (7/5): Great spot on the keys - Location and bar staff Tired and in need of renovation
Thais (10/5): Boa - Tudo Quarto claro
mike (10/5): Great location, people/staff were over the top - Staff were the best all around Room rates were different from other guests. Ours was higher
Rich (10/5): Wonderful - Everything Nothing
Loretta (7/5): Great location - The view from our porch was amazing Felt old and tired
Teri (9/5): -
Holly (8/5): - This was a great location.
Brad (7/5): -
Tim (10/5): -
Thomas (8/5): -
Emily (10/5): -
Denver (7/5): -
Mary Jo (10/5): -
CYDRICK (10/5): Tres bien relax at calm, tre bien situe - Tout. Rien.
Kathy (8/5): - Great Pool could use updating.
Timothy (10/5): -
Jessica (10/5): Sehr gelungen! - Sehr schöne Lage direkt am Meer mit kleinem Privatstrand, klares Wasser und feiner Sand, tolle Aussicht, alle Sehenswürdigkeiten sind vom Hotel zu Fuß zu erreichen, Essen im One Duval ist super und Bedingungen sind sehr freundlich. Sehr schön ist auch der Garten des Hotels mit Schildkrötenteich, Pool Liegen und Hängematten.
William (7/5): Had an enjoyable stay. Love the location! - The location of the hotel is amazing. Can see beautiful sunsets and it is very close to everything . The hotel needs some TLC. Things are looking a bit worn. Needs some paint and repairs. Room could also use more storage like end table with actual drawers. Also more hooks or racks to hand towels in the bathroom would be nice This would allow the towels to dry and be able to be used again.
Sean (10/5): -
Vickie (10/5): Wonderful! Would definitely stay again. - Everything
Sven (9/5): -
Mark (7/5): Ok but overpriced for what you got. - Spacious room and a nice restaurant for breakfast. The parking lot view and no place to walk my dog. Too much paving and not enough grass and garden.
jeff (8/5): -
Piotr (9/5): -
Gretel (10/5): Relax total - Muy buena ubicación para salir a caminar y muchos restaurantes cerca. El acceso a piscina y playa fue agradable. Las habitaciones limpias y cómodas. El uso de pulseras para acceso es genial.
George (9/5): -
Usama (7/5): Location in the heart of town. Perfect for exploring. - Location was excellent. Small beach but plenty of loungers. Plenty of parking. Good sized family rooms. Damp smelling reception was a poor first impression.
KATHERINE (5/5): Will stay at Hyatt next time - Location Had to demand a defective keurig machine be replaced. Went to breakfast last day when returned my key didn’t work.
Franz-J. (8/5): Bei unserem nächten Besuch in Key West, würden wir wieder Pier House buchen. - Unschlagbare Lage. Restaurant (Breakfast, Dinner) Gräuschkulisse Klimaanlage.
John (8/5): -
Tina (10/5): We loved it and it was a wonderful place to celebrate our wedding day! - It was very clean and the staff was accommodating! Quick access to attractions Nothing
Eugene (10/5): -
Yasemin (10/5): Perfekte Lage! - Die Lage ist top! Man ist unmittelbar im Mittelpunkt wo alle Restaurants und Geschäfte sind. Ein Auto braucht man hier nicht. Trotzdem der zentralen Lage ist man im Resort für sich. Es hat einen kleinen aber sehr feinen Strand in einer wunderschönen Gartenlandschaft, wo man auch schwimmen kann. Einfach paradisisch… auch mit Kinder! Preis-Leistung eher zu hoch… insbesondere für ein Zimmer mit Ausblick!
Miranda (10/5): We enjoyed the stay and would highly recommend this resort. - Private beach on property and location The beds weren’t the softest
John (10/5): -
kevin (10/5): -
Vivienne (9/5): Perfect location. - The rooms was lovely, clean and comfortable. The grounds and landscaping was beautiful and perfectly maintained. The staff was courteous, friendly and accessible. We enjoyed the pool, beach and on location beach bar and the Chart Room. We just got home and we're already planning our next stay.
Jennifer (9/5): We had a great time. - Location and staff was wonderful. Could use a little updating but for the most part, it was great.
Megan (10/5): -
Denison (6/5): -
Sean (10/5): -
Rhonda (10/5): Love the Pier House. It’s our favorite. - Breakfast was great! Excellent food at a reasonable price. There was quite a lot of poop around the pool that was a little gross.
Bell (10/5): Colleen on reception went out of her way to make to make us feel welcome. - The location and the beach. The price.
Virginia (9/5): Would lije to return, but only if bed doesn’t squeak. - Location! Squeaky bed!
Joe (10/5): -
Tracy (10/5): - Location, private beach
David claudio (10/5): - מיקום טוב על רחוב דובל לא צריך לזוז עם הרכב
Dania (8/5): I will definitely be back next year. - I loved the location and the beach and pool areas but most importantly the staff.
Paola (9/5): -
Celia (9/5): -
Guy (9/5): -
Kelly (8/5): -
Yesy (10/5): The hotel’s location is incomparable, really loved, the staff was very nice and friendly, but the cleaning is one of the - The location is exceptional ! Really loved It wasn’t clean at all! They don’t mop the floor never, you can see the dirt!
Michael (9/5): Enjoyed the day - Great location The bed was a little bit hard
Shawn (9/5): We enjoyed the stay. It was very nice being walking distance to everything. The Beach was very nice. The restaurant - The beach was awesome! Staff was very friendly. A few things in the room could be addressed to make better. Only one chair. Bathroom door was missing a pen in the hinge. When I booked the room, it said balcony. Should’ve said balcony view of parking lot ( who wants to look a a parking lot?).
Ross (10/5): Exceptional - Fantastic location, great food, private beach music by the pool and beach.
Parker (10/5): A surprisingly relaxing working holiday-amazing staff and those views!!! - The Location was perfect and convenient. The views were stunning. Staff was attentive and friendly. I could have used a desk in my room. But not a deterrent to not return.
Michael (10/5): Beautiful resort in an unbelievable location. - The harbor view and the location to duval st Check in was delayed by a couple hours
Shay45 (8/5): Great beach but watch out for the iguanas!! - Location and Beach are nice, food is decent and drinks are made well. Beach service was excellent, taking orders from the water! Get the iguanas under control, not being able to enjoy my food on my beach bed for fear of attack is not cool.
Laura&david (9/5): Superb -
David (9/5): Superb - Perfect location at the top of Duval street, at the water's edge and walkable to all of old town.
Jeff (10/5): Perfect place to stay while in key west.perfect place to walk to everywhere - Perfect location, beautiful grounds I wish the bed was softer and would have liked a second chair in the room.
Traci (10/5): We had a great time and we’re very comfortable - Location and amenities Nothing
Brooks (10/5): Great stay and will be back !! - Location and the beach was great ! Elevator broke but hotel staff was great moving us to a room where the elevator’s were working.
Christine (8/5): Very good - Fantastic stay. Beds were great. Plenty of space. Very quiet even though we were right at the end of Duval St. would definitely recommend and stay again.
Shannon (8/5): Very good -
Chris (10/5): Exceptional - Super nice hotel perfect location great accommodations if you can afford it
Jikza (8/5): We had a positive experience in a great location and amazing views from our ocean front room. - The hotel is in a great location, the ocean-front rooms have wonderful views of the bay, and you enjoy an amazing sunset. The staff was courteous and friendly. The bed mattress was not as comfortable, and some areas in the room were not as clean - could use some updates. Meal prices were on the higher side but expected based on the location.
Ella (10/5): Key West’s best hotel - Amazing and unique hotel with the private beach, 360 degrees view and one of the best location Everything
Mayle (9/5): Spa staff was also top notch. Extremely friendly. Front desk staff, too! - Location was wonderful. We parked our car up on arrival and was able to walk to all of our destinations during our 4 day stay. Food was exceptional, staff was very friendly and accommodating. I also noticed how friendly all of the other guests were. Beach area wasn't tended to well. Food plates, empty cups, etc... were left out until the next day. Food and beverage service staff was great and very busy but no one was there to tidy up.
Roger (10/5): Exceptional -
Steven (6/5): Would not stay here again for the price. - Location is good Lounge Chairs by the pool are very soiled and outdated, as is the pool. The Air conditioner in the room is very very loud, very hard to sleep. Limited amenities for the price. Would not stay here again for $400 a night......
Amanda (8/5): Location was perfect! Will be back! - Location! Outdoor space on the water and the onsite dining options were perfect. Beverage service while at the pool and beach was the best! Lighting in the room we stayed in wasn’t great. Hard to see to get ready. Room AC didn’t work well. You spend the majority of your time out and about so this was a minor inconvenience.
Celeste (9/5): Superb -
Anna (8/5): Very good - location and beach
Vance (4/5): Disappointing -
Anne (9/5): Magical hotel with a beach, easy parking, walking distance of every site. Too fun! - We chose to have a non-ocean view, as we had beach front in Daytona and SoBe. Pier room view was better. We looked out on a tropical garden with a waterfall, pond, dozens of turtles sunbathing on the rocks, and iguanas. Beach nice, pools wonderful, easy parking, and access to the sunsets and music on the pier. Staff very attentive. We will return. Bathroom small.
Tammy (10/5): It was a great experience.. from the nice rooms, to the helpful staff, great food and service pool and beachside. Would - I loved the location as it was our first time and could walk to alot of the attractions, stores and restaurants Nothing
Wayne (10/5): Wonderful, with great staff and accommodations - Could not have been better Just a tiny bit more expensive than it could be
Stacy (1/5): VERY expensive. 3800 through booking.com, pier house charged my card an additional 5000. They said it was a mistake and - Nice property if you don’t mind getting screwed. They charged 5k to my credit card and won’t refund it as promised. They are not honest. Screwed me out of 5 k.
Plizak (8/5): Beautiful views of the Gulf of America. - Great location. Close to the happening’s on Duval Street. They charge an outrageous amount of money for a room night.
Dillons (8/5): Good place to be near Duval and Mallory Square - Our room was easy to get to. It was very quiet. The rooms were clean and nice. The beach is a small man-made beach; it was nice for sunsets. Didn't use the pools; however, they looked nice. We weren't notified of parking issues due to resealing the back parking lots. It would have been better, if possible, to move those rooms where there was better parking. It was a bit of a hassle to deal with lack of parking due to the areas marked off for resealing. The other couple with us was not notified at check in either.
Marsha (8/5): Nice stay, probably will stay in a quieter area on our next visit to the Keys. - I upgraded to a Lanai room to have a balcony and a nice view. The balcony was ok, but there was a tree touching the railing, so much for a nice view of the ocean or pool. Even though the pool was not far from our room there was no noise when the door was closed. The door key braclets were very nice. If you want to be near all the night life this is the place. Easy walking to all the shops and restaurants. They were sealing the parking lot and parking was scarce. The lady at the desk got snippy when I mentioned it, and told me I received a letter notifiying me of the situation. (I did NOT.) My husband loved the Chart Room Bar, it was nice and cozy, but it smelled of urine.
Heather (10/5): Exceptional - We have been coming to the Pier House for many years and we love it. It is truly our favorite place to stay in Key West. The beds are very comfortable, the rooms are spacious. I love the outdoor patio. The pool setting is very comfortable and the beach is awesome as well. nothing
Natalia (8/5): Very nice stay - Great location, parking Small bathroom
Connie (10/5): I had a great time and I will be back in two months. - I love the tropical private environment. The floors were slightly dirty and the headboard dusty. These were nothing to be concerned about since the rest of the amenities were so fantastic!
Christine (10/5): Best location in KW. Never need a car - Location Location Location says it all!!!The staff were so nice. Especially Marvin, Mauricio, Edgar. 3 family members who work there. Also Claudette. Always asking if we needed anything or any information about KW. Our room. was perfect. Everything we needed was provided. Had a half water view which was unbelievable. Definitely staying here next year
Brenda (5/5): Mediocre. Nice pool and friendly staff. Very average room - Our room was in a dark hallway and our patio opened up into a wall, there was garbage in it and it was connected to another room and we didn’t realize that when we were checked in.