Secrets Mirabel Cancún Resort & Spa - Adults Only - New Spa now open!

Name: Secrets Mirabel Cancún Resort & Spa - Adults Only - New Spa now open!
Address: Blvd. Kukulkan KM 19.5 Zona Hotelera, Cancún, mx

Location: Blvd. Kukulkan KM 19.5 Zona Hotelera, Cancún, mx

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Welcome to Secrets Mirabel Cancún Resort & Spa, your luxurious getaway in the heart of Cancún!

Exquisite Accommodations
Experience unparalleled comfort in our air-conditioned rooms, complete with modern amenities like a minibar, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for you to enjoy the stunning views.

Gourmet Dining Options
Savor a culinary journey at our on-site restaurant, where you can indulge in American, French, and Italian dishes. We cater to all dietary preferences with vegetarian and gluten-free options available to ensure every guest enjoys a delightful meal.

Relaxation and Recreation
Unwind with a dip in our outdoor swimming pool or indulge in rejuvenating spa treatments. Our exclusive private beach area offers the perfect spot to soak up the sun, while activities like pool, table tennis, and darts ensure adventure is always at your fingertips.

Don’t miss your chance to experience paradise—book your stay today!

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.

Policies

Check-in: 03:00 PM - Anytime

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Ironing service
Car hire
Sauna
Massage services
Table tennis
Currency exchange
Darts
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Shuttle service (additional charge)
Concierge service
Heated pool
Evening entertainment
Adult only
Public Bath
Infinity pool
Entertainment staff
Outdoor furniture
Coffee Shop on site
Fruits
Shallow end
Spa/wellness center services
Beauty Services
Manicure
Pedicure
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Mobile app for room service
Broadcast Live sport events
Aerobics
Bingo
Supervised childcare/activities
ATM/banking
Television in common areas
Nightclub
Front desk (limited hours)
Billiards or pool table
Free wired internet
Snack bar/deli
Golfing on site
Playground on site
Self parking (surcharge)
Beach umbrellas
Free pool cabanas
Offsite parking discounted rates available
Beach yoga on site
Private beach nearby
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Health or beauty spa nearby
Swimming nearby
Beach club nearby (surcharge)
Hosted evening meal (reserve)
Beach toys
Vegetarian menu options available
Accessible shuttle
No accessible shuttle

Rooms Available

Presidential Suite

Featuring a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Tropical View Balcony Double

Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe Lagoon View King

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as lake views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe Lagoon View Balcony Double

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as lake views. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Junior Suite Ocean Front Double

Featuring a private entrance, this spacious suite also comprises 1 separate bedroom and 1 bathroom with a bath and a shower. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as sea views. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Junior Suite Swim Out King

Featuring a private entrance, this spacious suite also consists of 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Master Suite Ocean Front Plunge Pool

Boasting a private entrance, this spacious suite also features 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as sea views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Premium Ocean Front Plunge Pool Terrace King

The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Access to a private beach
Deluxe Ocean View Balcony Double

The spacious double room offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Ocean Front Terrace King

The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Tropical View Balcony King

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe Lagoon View Balcony King

Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as lake views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Junior Suite Ocean Front King

Featuring a private entrance, this spacious suite also is comprised of 1 separate bedroom and 1 bathroom with a bath and a shower. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Governor Suite Ocean Front Plunge Pool

Featuring a private entrance, this spacious suite also comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Preferred Club Ocean Front Plunge Pool Terrace King

The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Presidential Suite Two Bedroom

Featuring a private entrance, this spacious suite also consists of 2 bedrooms, a seating area and 1 bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit offers 3 beds.

Max Occupancy: 5 (5 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Penthouse Suite

Featuring a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as sea views. The unit offers 1 bed.

Max Occupancy: 7 (7 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe Ocean View King Bed

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Window
Deluxe Ocean View Balcony King

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Window
Preferred Club Premium Ocean Front Terrace King

The spacious double room offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Access to a private beach
Preferred Club Lagoon View Plunge Pool Terrace King

The spacious double room provides air conditioning, a private entrance, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access

Guest Reviews

Matthew (6/5): Hotel is lovely, let down by the staff inexperience. - First impression of the hotel is stunning and beautiful, it's open and well styled. The cookies and candy/sweet station in the lobby are a nice touch as you pass through daily. The hotel staff are lacking experience, it's a soft opening from November, but wait times at restaurants for a table and then for the food were excessive. You could easily spend 1-2 hours just waiting on a simple mixed green salad, no drinks refreshed (we had 1 drink topped up in our entire 5 night stay) or bread offered even with a bread plate and butter knife sitting on the table when seated. Portion sizes at dinner are very small "fine dining" portions, so if you skip lunch, be prepared to order multiple mains and be stared at like you're a glutton. Example dinner...Starter: 1 small empanada, main course: 1 taco with 2-3 shrimp inside (u26/30). We asked for a 2nd taco because we had not eaten all day due to a tour, and got looked at and questioned why we wanted another. We enjoyed the welcome drink, grapefruit juice and prosecco, upon arrival. We asked for another while at dinner the evening we arrived and were made to feel like a hinderance. The staff had no idea what the drink was, the bartender ended up calling over 5 separate staff and taking a trip to the lobby to speak with reception, then returned to us with a shot glass of grapefruit juice and told us "we got this from the front, that's all". We then had to divide the shot glass of juice between us, pouring it ourselves. For an "Unlimited Luxury" hotel, grapefruit juice was not the thing we expected to make us feel like we were asking too much, especially when it's abundantly displayed by the front doors. Two days during our stay, the hotel ran out of beach towels. We asked several staff members for a towel when all the boxes/loungers were empty, and were told "just look". I explained that we checked every single box around the pools and would appreciate if they can inquire if more are being put out.
Faiza (10/5): Stunning luxury - Everything was amazing. Nothing to fault. Staff was amazing (we lives Ari!!!) location and facilities were unreal. Only thing is, the dinner options could have been slightly more flavourful.
Roshan (10/5): -
Krissy (10/5): Highly recommended - On the beach. Very clean and friendly. Sunscreens and body boards ridiculously overpriced.
Shay S (9/5): Will be back! - Upgrade to preferred and GO! One of the best resorts for older - ish couples.
Jordi (10/5): Una semana genial que no olvidaremos - Todo muy nuevo , el alojamiento espectacular , la comida muy buena y la gente muy pero que muy amable podría nombrar a mucha gente pero Maria y Ernesto nos mimaron en todo momento, el mejor coctelero en la entrada del restaurante Blue Walter en la recepción el encantador Erwin y en el sky bar Alondra siempre con su sonrisa y amabilidad Me parece muy injusto que este hotel tenga malas opiniones El tenerme que ir😂
Kenia (8/5): -
David (7/5): - Staff was great and always very accommodating. The restaurants were great with the exception of Market Cafe. The Preferred Club area was nice except for the couple of times people were smoking week right on the beach below and the smoke kept wafting up to us Really didn't like the hotel zone location, we typically stay north or south of Cancun and now we know why. The location was too loud and had an overall trashier element. The beach also wasn't great and we never went in the water once. While the restaurants were great, Market Cafe was not. It was much smaller than other Secrets locations we've been to with a pretty sad selection. While staff was great, we stopped getting turndown service after our third night. We went without turndown two nights in a row before we said anything and we were assured we would get it that night. They ended up showing up at almost 10pm and by that time we were already settled in. This was not because of the hotel being busy either, they were at 40% capacity during our stay
Madison (10/5): An absolutely incredible stay with amazing food, outstanding service and beautiful pools - The food was incredible with plenty of variety, the staff were friendly and attentive, and the facilities were beautiful and well maintained. The only downside was the location, as it’s a bit further from the main hotel zone, so we had to rely on Ubers rather than being able to walk.
Ines (1/5): Customer service so bad you can't believe it. Also feels like an airport hotel. - Really struggling to find anything we liked about this hotel. We had a clean bed to sleep on and the breakfast was a buffet so we could find something to eat, even with dietary requirements. The Mexican restaurant in the evening also had decent options and the only nice staff member that we could find in the entire hotel. Customer service is truly tragic and this hotel feels like an airport hotel for a stopover before your flight rather than a destination hotel. Even then, it is clearly a massive timeshare trap for Americans. I do not know where to begin with our experience. The hotel was not booked out so we asked if we can check-in a bit earlier. Immediately the attitude was patronizing and unhelpful "as I TOLD you, check-in is in 3 hours" etc. Annoyed by our check-in interaction we bump into a man from VIP services and tell him about our experience to which he replies even more patronizingly, "You haven't checked-in and you're already complaining about something" and then "We don't really need to cater towards European standards, we have enough American guests that accept a lower level of service". That's how they train their VIP staff?! More like "grab American's money for a timeshare trap" staff. We found the contact for the general manager but before messaging him a room suddenly becomes free for check-in so we go to our room. The view from the window was quite dystopian, the hotel has no soul, small pools and an arbitrary VIP area which just amounts to towels in a darker shade of red. A trademark of the Secrets brand seems to be asking you 10x during your stay about your dietary requirements or whether you are celebrating anything and then doing nothing at all with the information. The women that check you into breakfast hang out as a group of 3-5 gossiping and giving looks rather than paying attention to dietary information. This hotel gave us the impression of everything wrong with the hotel service industry today. The staff are a cynical towards customers, the "attentive" questions are fake with no follow-up, requests are not catered for.
Earnest (3/5): Is not worth the value given the cost of the stay. Would not recommend - The location was nice and the staff are friendly The rooms weren’t cleaned for the 4 days I was there. Had to call down several times just to get towles. There was a ceiling leak right over the bathroom sink area and the floor was very dirty, enough to turn white socks brown on bottom. Small buffet selection and the food is Luke warm at best.