Zereno Tulum Beach Club Access

Location: Fraccionamiento Aldea Zama, Aldea Maya, Lote 3, Tulum, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Tour desk
• Ironing service
• Massage services
• Currency exchange
• Non-smoking throughout
• Shuttle service (additional charge)
• Concierge service
• Allergy-free room
• Outdoor furniture
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Internet access
• Housekeeping on request
• Wine release events
• Pool waterfall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Bicycle-friendly property
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Apartment - Split Level

  This apartment has a balcony, kitchen, sofa and a private pool.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Apartment - Split Level

  This spacious apartment includes 1 living room, 1 separate bedroom and 3 bathrooms with a shower and free toiletries. The well-fitted kitchen has a refrigerator, kitchenware and a microwave. This air-conditioned apartment consists of a dining area, a flat-screen TV with streaming services a tea and coffee maker and a terrace. The unit has 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware, a microwave and a tea and coffee maker. Featuring a terrace with garden views, this apartment also provides air conditioning and a flat-screen TV with streaming services. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Studio with Terrace

  This air-conditioned studio includes a flat-screen TV with streaming services, a private bathroom as well as a terrace. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Apartment

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware and a microwave. This air-conditioned apartment comes with a dining area, a flat-screen TV with streaming services a tea and coffee maker and a terrace. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Apartment - Split Level

  This apartment includes 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The fully equipped kitchen has a refrigerator, kitchenware and a microwave. Boasting a terrace, this apartment also offers air conditioning, a tea and coffee maker and a flat-screen TV with streaming services. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with Private Pool

  The private pool is the special feature of this suite. This spacious suite consists of 1 living room, 2 separate bedrooms and 3 bathrooms with a shower and free toiletries. In the well-fitted kitchen, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. Featuring a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with streaming services. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Jesus Eduardo (10/5): -
• arnaud (10/5): Excelent séjour avec des appartements avec décoration soignée et très bien agencés - la décoration soignée de l'appartement. hôtel sécurisé. Quarier calme. Personnel disponible petit déjeuner un peu minimaliste
• Elizabeth (9/5): - El personal es muy atento y el hotel es bonito
• Alexander (7/5): Ganz nett, komme lieber nicht wieder. - Das Personal war sehr lieb und zuvorkommend. Die Einrichtung des Zimmers ist sehr gut und die Betten sind bequem. Die Lage war nicht so optimal da es weder in Strandnähe noch in der Nähe der Stadt lag. Wenn man nicht ständig Taxi fahren will sollte man mit Auto anreisen oder sich ein Roller leihen. Bei unserer Ankunft war die Bettlacken und Handtücher noch schmutzig und voller Flecken. Die wurden dann nach unserer Nachfrage gewechselt. Das Frühstück erinnert an eine Gefängnismahlzeit, weil es so abgezählt wirkt.
• Etrit (9/5): - L’endroit est magnifique, les gens qui travail l’as bas sont très sympa et parle toutes les langues même le français, par contre l’endroit est très mal isolé au niveau du bruit en effet toutes les personnes qui passe devant notre appartement entende tout on a pas réelment de discrétion chez nous
• Sandra (10/5): We had great time in tulum. - Beautiful room, good breakfast and great staff. A bit far away from tulum downtown, but the staff get us a scooter so all good. :)
• Rosario (10/5): Bellissimo - Tutto assolutamente perfetto Lusso a prezzo accessibile La colazione è stata molto ma molto poca Solo un po di frutta preparata e messa in un piatto Le fette di pane le deve chiedere a numero con mono porzioni di marmellata Latte e caffè americano e 1 tipo di succo Per il tipo di resort /albergo mi sarei aspettato una ricca colazione a buffet
• M (10/5): -
• Lou (10/5): -
• Tim (9/5): -
• Viko (10/5): תענוג - אחלה של מקום, מחיר מצחיק לתמורה
• Flo-Adi (9/5): Tulum - Die Unterkunft war sehr sauber und schön eingerichtet. Das Personal war freundlich und hilfsbereit. Wir haben ein Auto gemietet; dort braucht man es.
• Yelena (10/5): -
• Antoine (7/5): - les apparts hôtels sont pratiques en famille
• Merfin (7/5): Sehr erholsam und bequem - Die Unterkunft, sehr sauber und geräumig. Der Pool könnte etwas größer sein
• Sofie B (9/5): - Flott hotell, enkel standard, rent og ryddig. Personalet var veldig hjelpsomme og alltid tilgjengelige. Rommet var romslig og rent. Litt lange avstander,
• benedicte (8/5): - Le superbe appartement en duplex avec un mobilier et une décoration de très bon goût. Petit déjeuner très léger, pas de pain et confiture comme annoncé, seulement quelques fruits et une cuillère à soupe de yaourt. Piscine très belle mais pas propre, c’est dommage.
• Axel (6/5): Bien sauf si vous avez le sommeil léger…. - Le logement est très beau. Nous avons eu un nid de guêpe à l’extérieur le personnel est intervenu rapidement pour faire venir quelqu’un. Petit déjeuner cher pour le prix, il y a 3 fruits qui se battent en duel, aucune acoustique dans la chambre impossible de dormir entre les Klaxons et les chiens qui aboient toute la nuit. Ce n’est pas normal pour le prix nous nous sommes endormis d’épuisement, insupportable.
• Bartilotti (10/5): Genial - Cómodo y práctico No está cerca de la playa pero es un barrio agradable y bien comunicado
• LOUNEDANA (6/5): - Pas vraiment le choix en terme de petit déjeuner c’est dommage
• Holly (8/5): - The room was lovely. Meticulously clean. Fresh towels daily if you need them. Probably the best shower I've ever had. Lovely selection of soaps / lotions. The pool area is nice but because of the greenery, there is no sun. There should be a pool bar for guests. Breakfast should be available in your room and not by the pool.
• Thierry (7/5): Très bien - Un très bel appartement, très confortable, super équipement, belle piscine Nous donnions sur l’arrière sur une route passante avec un chien qui aboyé il faut vraiment des boules pour boucher les oreilles
• Virginie (7/5): Bon rapport qualité / prix - La déco Rapport qualité prix Le petit déjeuner
• Valentine (6/5): - Une belle décoration des chambres. Gros souci de bruits liés à la route qui s’est fortement développée en terme de trafic.
• Peter (9/5): -
• Bernard (5/5): Troisième étage, sans ascenseur en panne - L’appartement super Le petit déjeuner est très décevant, la piscine impossible de se baigner très sale
• Inessa (9/5): -
• Tina (7/5): Schönes Hotel - Das Zimmer mit Pool war wirklich sehr groß und geräumig. Es hat uns gut gefallen im Hotel Das Frühstück war nicht sehr vielseitig und das Frühstück war sehr klein gehalten.
• Ilham (10/5): Wir waren sehr zufrieden, da das Personal extrem freundlich ist und die Zimmer groß und komfortabel sind. - Nettes Personal Das Frühstück ist ganz ok.
• Jessica (10/5): - Großes, schönes und sauberes Apartment, sehr nettes und hilfsbereites Personal an der Rezeption :-) Es ist sehr hellhörig
• Laura (9/5): - Wir hatten ein sehr schönes, großes und sauberes Zimmer mit einem tollen Balkon! Das Frühstück war sehr lecker und für uns vollkommen ausreichend. Das Personal, besonders Valentina, war sehr freundlich und hilfsbereit! Wir haben unsere Zeit in dem Hotel sehr genossen und würden jederzeit wiederkommen! 😊
• Fanny (9/5): - Incroyable , beau , lumineux, sécurisé et confortable. Le quartier est calme et entre la plage et le Centre. Parfait !
• Tatiana (10/5): Volvería mil veces! - Me encantan los departamentos, súper cómodos, tienen todo, la ambientación es hermosa Su desayuno podria ser mejor
• Monika (9/5): -
• Katja (8/5): - Die Wohneinheit war gut ausgestattet und entsprach den Fotos. Das Personal war freundlich und wirklich serviceorientiert. Weil wir zeitig auf einen Ausflug wollten, haben sie uns das Frühstück schon am Vorabend aufs Zimmer gebracht. Unser Zimmer war zur Strasse nach vorne ausgerichtet und diese ist viel befahren (hoher Lärmpegel), auch nachts. Für den Beach Club ist ein Mindestkonsum von 100 USD pro Person notwendig, um "freien" Eintritt zu haben. Das war uns echt zu viel.
• Nathali (2/5): -
• Neele (7/5): - Großzügige Zimmer, toller Außenbereich, Service war sehr zuvorkommend und freundlich. Es war leider sehr laut, wir hatten ein Zimmer zu einer viel befahrenen Straße. Die Fenster haben wohl eine Einfachverglasung.
• jorli (10/5): - La disponibilità, la pulizia l'accoglienza La colazione.
• glenn (4/5): Mismanagement - Nice modern facilities Hard to find from road, name covered with vegetation and small entry kinda hidden. Tried calling for help but phone link didn't answer and WhatsApp from agency didn't respond. Receptionist said they were not correct numbers. Asked to talk to management about issue and they didn't show. Pool looked unhealthy, saw no one use it. Rooms on road side noisy and room we were in was moldy smelling. Review request from agency on WhatsApp when I answered it, they basically said it was my problem they had supplied enough information to locate and didn't address the lack of response using provided phone numbers.
• Monica (10/5): - Amazing hotel - our favourite place out of all 5 accomodations we stayed at in Mexico. We had the double floor apartment so there was ample space and a great kitchen area. Staff were friendly and informative. We would definitely come back. The breakfast area is a bit small so the staff have to coordinate timings with guests a day in advance. We skipped breakfast at the hotel for more flexibility and got to try more food options in Tulum.
• glenn (4/5): -
• Ariadna (10/5): Lovely - I like the continental breakfast option I enjoyed the nature and the facilities We were not able to use the pool they were doing maintenance and we were not notified
• maya (9/5): -
• Mrs.Perez Colon (8/5): - The staff were really nice, and the place was always spotless. I was present with my children, and I have arranged for them to utilize the pool if they or I do not wish to venture outside. However, it is important to note that the pool has been closed for three days.
• Daniela (8/5): Molto bello L’alloggio dal punto di vista architettonico e bello il verde della struttura. - La struttura è immersa nel verde. L’alloggio, organizzato su due piani, era molto bello e molto scenografico: grande soggiorno con terrazza, camera ampia e due bagni luminosi. La struttura purtroppo è poco curata, soprattutto nelle parti comuni: la manutenzione e le pulizie un po’ scarse.
• Andrea (8/5): -
• Nika (7/5): A lovely place with a great atmosphere, but noise and poor sound insulation affected the experience. - The environment was beautiful and relaxing, and the rooms were very nice and comfortable. There was some noise from the street, but more disturbing was the noise coming from the neighboring room right next to ours. The sound insulation is very poor, which made it difficult to rest. Also, the breakfast could have been a bit more generous.
• J. NICOMEDES (10/5): -
• ciro (7/5): - Colazione molto magra
• ciro (7/5): - Colazione povera
• EVMORFIA (10/5): -
• Prescillia (9/5): Très bon hôtel -
• Luigi (7/5): - La grandeur de la chambre et la cuisine équipée Résidence sécurisée et emplacement central La petite piscine à l'ombre
• Ivone (10/5): -
• Mantas (9/5): -
• Romy (6/5): Emplacement bon mais chambre très bruyante car à côté d’une grande route nous entendons tout même les gens à côté de not - L’emplacement et la gentillesse du personnel Chambre très bruyante
• Galbiati (10/5): - Appartamento stupendo Tutto perfetto
• Gina-Marie (7/5): Nette Unterkunft für einen Kurzurlaub - Das Hotel hat eine wirklich schöne Ausstattung, in einer Mischung aus modernem Style und Urlaubsgefühl. Alles war sauber und bei kleineren Problemen konnte man die Mitarbeiter per WhatsApp erreichen. Das Team war sehr freundlich und hat uns auch einige Empfehlungen für Ausflüge gegeben. Leider war das Frühstück sehr enttäuschend. Wir haben dies in Mexiko mehrmals erlebt und auch hier, hat es an vielen Ecken gefehlt. Es gab Obst und Johurt, harte Toastscheiben und Marmelade - alles war portioniert und wirkte wie Abfertigung der Urlauber. Sehr schade! Weiterhin war die Lage wenig zentral, aber dies haben wir beim Buchen ja selbst entschieden. Man benötigt definitiv ein Auto!
• Ilia (9/5): - The room was great. Splendid pool in the small yard. Good small vegan breakfast combined of the fruits and coffe. Atmosphere was great. Personal was friendly and helpful. Great bathrooms with tropic showers. Ideal white sheets on the beds. Good wi-fi internet. Good kitchen though it lacks kattle (would be good to drink tea after the dinner). Noise from the road. If you get a room with the windows of the bedrooms facing the road , then it will be noisy in the bedrooms from the early morning till the late night as the windows are not noise-proof. And road is just 5-7 meters from the windows. But if all your windows look into the inner yard - you will be enjoying silence.
• Christoph (8/5): Schönes Hotel in Tulum aber sehr Laut - Die Anlage ist sehr schön. Das Zimmer klimatisiert und mit großem Bad echt Top. Personal war bei allen Fragen wirklich sehr hilfreich.Wlan Verbindunfd sehr gut. Fahrräder kann man sich ausborgen (ca.10€ pro Tag) Fenster sind sehr dünn und weil neben eine vielbefahrene Straße (und Hunde in der. Nähe) ist, ist es sehr laut und schlafen ohne Ohrenstöpsel fast nicht möglich. Frühstückt wie in vielen anderen Bewertungen sehr mager und man bekommt nur diesen einen Teller also potential nach oben. Pool sehr klein.
• Celeste (9/5): - Super appartement! Groot bed, alles is schoon en fijne keuken erbij. Het personeel is erg vriendelijk en helpt met tips voor o.a. beach clubs:)
• Nicolas (8/5): Bon établissement. - Le lieu est calme et l hôtel est propre. Jolie piscine dans la verdure et joli logement. Le petit déjeuner est trop léger, il manque un grille pain dans le logement.
• FranciscoMoraes (9/5): - Apartament duplex is very good, super spacious and very well equipped. Great balcony and open kitchen, very modern. Pool is small but more than enough, very relaxing environment. In the 3rd night we had to change to a rear side duplex with a small pool inside. Great as well but very noise as insonorization was bad and you could hear the rear side road all night. Breakfast is very poor in quality, juice is digusting and bread and butter too. Fruit was ok.
• Gabriela (9/5): Totally recommend, would definitely go back! - Clean, spacious, beautiful! Beach towels included, staff was very nice and lovely! The pool are had amazing music! The room spacious and loved the smell, always clean! Bikes are for rent 200 pesos per day per person and in previous hotels/aparts Ive been in Mexico and Tulum they were for free; and they only offer 1 key card per room and we were 5 people with different plans so that wasnt great! Can get noisy so not best insulated but was alright! And they dont have a storage room for luggage if your flight is later in the day but overall it was a very very nice experience loved it
• Lucie (8/5): - Dvoupatrový apartmán s velkou terasou a dole u ložnice další balkon. Styl apartmánů, vybavená kuchyně. Milý a ochotný personál. Uzavřený areál, vyjíždělo se přes bránu. Malý a nehezkyý bazén. Snídaně nebyla dobrá, po první zkušenosti jsme následující dny už vynechali. Za nás špatná lokalita. Nutné auto nebo skútr. Všude daleko a po setmění se vám nechce vůbec chodit tmavými uličkami, kde pobíhají psi. Tulum na nás vůbec nepůsobí po setmění bezpečně.
• MIGUEL (9/5): Apartamento equipado y bonito decorado - Las instalaciones están muy bien. Cogimos la jungle con piso superior con cocina y salón y está realmente bien. La cocina tiene todo lo necesario para hacer un poco de cocina. Esta muy bien decorado. Está en la zona de zama que es una zona nueva residencial y tranquila. Se puede aparcar en la puerta. Ducha muy cómoda. Personal muy amable y nos solucionaron los inconvenientes. Siempre con ganas de ayudar Si das a la parte de atrás del edificio hay mucho ruido durante toda la noche. La limpieza de las habitaciones es muy lenta. A las 4.30pm aún no nos habían limpiado la habitación. El desayuno incluido es muy básico. Sería mejor no ofrecerlo, porque no es acorde al lugar. Poca calidad y montado provisionalmente cada día en la zona de la piscina.
• christian (9/5): -
• María Del Mar (8/5): Habitación confortable y limpia - La habitación El desayuno y la ubicación
• Ami (9/5): - Big apartment with great kitchen and living room to have a family dinner. Beautiful pool. The step inside the pool is sharp. It should get fixed.
• Marta (5/5): Caro para a qualidade - Estacionamento grátis, condomínio privado numa boa localização (embora tenha de se usar o carro para ir para todo o lado) Piscina muito pequena, pequeno almoço decepcionante
• Albrecht (10/5): Super - besser geht fast nicht mehr! - Das Frühstück ist „mexikanischer Standard“: Obstteller, Toastbrot mit Butter und Marmelade. Obstsaft, Cerealien, Milch und Joghurt. Davon wird man satt, und es ist gut. Auch der Kaffee. Die Anlage ist sehr gepflegt, Zimmer und Badezimmer sind sehr sauber und reichlich groß. Und alles, was nicht passt, wir sofort geklärt und behoben. Und weil für die Zimmer eine Kaution hinterlegt wird, wird auch von allen Seiten auf die Zimmer geachtet. Das hält die Anlage in Ordnung. Und das gefällt mir gut. Leider waren wir nur eine Nacht dort. Alles Perfekt!
• David (10/5): - Propre, personnel vraiment attentionné et gentil, dans la chambre il.y a aussi une cuisine où il y a également de quoi se faire à manger 25 mn à pied du centre
• Martina (9/5): -
• Cheyenne (8/5): The staff was absolutely amazing and fantastic. They were always at my service whenever I needed them even for questions - Very well kept and clean, The area was close by to a lot of local shops and excursions Wish there was more food options as far as breakfast even though they are complimentary
• Emmanuella (8/5): -
• Jean-Marie (7/5): Bel hôtel bien décoré avec gardien entrée - Le magnifique duplex au dernier étage, la gentillesse du personnel et leurs conseils, le wifi disponible, la proximité avec quelques restaurants à pied, le gardien à l'entrée de la zone. Le bruit hélas de la route à proximité de notre appartement. Le petit déjeuner un peu sommaire mais bon.
• Kuna2121 (9/5): - Breakfast is not good, everything else is great.
• Zselyke Dorottya (10/5): - I had a wonderful stay at this place and I can honestly recommend it to anyone looking for comfort, great service, and a welcoming atmosphere.
• Jessie (8/5): -
• CHARALAMPOS (3/5): Please give attention to the daily details and the guest experience. - Clean room, nice location with parking available on the street. Polite stuff. Our experience at Zereno Hotel in Tulum was unfortunately very disappointing, despite the hotel looking stylish and the room itself being aesthetically pleasing at first glance. From the very first night, we started experiencing serious issues with noise. We were placed in a room facing the main road and the traffic noise from cars and motorcycles continued throughout the entire night. It was impossible to rest properly. Although we had paid for breakfast, it was served on trays and brought to our room. Normally this wouldn’t be an issue, but the room had no seating area whatsoever, only the bed. We were forced to eat standing up. Even the balcony was not a solution, as the tiny table could barely fit two glasses. It was completely impractical and uncomfortable. To make matters worse, one of our coffees was served in a visibly broken cup. The crack was obvious and impossible to miss, which makes us seriously question the hotel’s attention to basic standards and safety. The biggest shock came on our second night, when we realized that the locked door inside our room actually connected to the neighboring room, which was occupied. We could clearly hear everything the other guests were saying, as they were speaking loudly. At one point, they even attempted to open the connecting door, likely because none of us knew who was on the other side. This created a huge sense of discomfort and zero privacy. It is absolutely unacceptable that we were never informed about this connecting door arrangement from the beginning. Although the staff appeared polite, they did absolutely nothing to resolve any of these issues. No room change, no meaningful response, no effort to improve our stay. The elevator was barely functioning and the location of the hotel was not ideal either.
• Olivier (9/5): -
• Shevona (10/5): Very relaxing and peaceful scenery! - The property was very clean and well kept. Our room was well taken care of the staff was very helpful and attentive to our needs. Breakfast was always on time and fresh. Overall the property was very beautiful and exactly what I was looking for in terms of relaxation. Location was in the middle of everything, and easy to find. I did wish the property had a hot tub because it did get pretty cool at nights and the water in the pool was always too cold during the day. So we did not get to enjoy the pool.
• craig (9/5): Perfect for us and a perfect base for exploring Tulum. - The room was great. We had the Jungle suite. Great value for money. The lady on the front desk was lovely and so helpful. I would not want to relax by the pool at this property. It is great to use as a base and travel to the beach to relax. We had a car so it was perfect but I can imagine without a car would be more hassle and expensive.
• Milani (8/5): - Camere ampie, hotel a 10 minuti a piedi dal centro di Tulum in una zona silenziosa e tranquilla. Colazione da migliorare
• Piré (10/5): -
• Carina (9/5): - El desayuno era una burla.
• Tommy (10/5): Super. - Fed lejlighed og rigtig godt personale Der var lidt langt til stranden men det gik.
• bart (9/5): Mooi! - De kamer is echt super mooi. Schoon, groot, fijn en rustig Ontbijt is heel karig. Limonade jus orange, broodje jam en koffie.
• Laura (9/5): -
• Kalina (8/5): Großes Apartment in Tulum - Viel Platz und großes Bad In der direkten Umgebung zu Fuß gab es leider keine Restaurants, Supermarkt oder Ähnliches. Wir hatten nach extra Decken gefragt, weil es kalt war und die war leider nicht sauber.
• Duran (10/5): - La amabilidad de las personas y el lugar está muy bonito y muy limpio todo Todo bien
• Pauline (8/5): Ravi d’avoir découvert cet hôtel ! - Nous avons adoré l’appartement, cuisine fonctionnelle, deux salles et deux wc - très appréciables. Bruyant, tres peu isolé et rend donc le sommeil difficile. Le petit déjeuner est léger.
• Rui (8/5): -
• ANDRÉS FERNANDO ESPINOSA (3/5): Experiencia incómoda - Ambiente relajado Retiran muebles zona avisar.
• Strahinja (8/5): -
• Tereza (8/5): - Ochota personálu Hotel je daleko od pláže a taxi je drahé, hotel by mohl zajišťovat shuttle.
• Brandy (10/5): - The front desk lady and manager were very help . Manager was leveling for the day and gave use a ride to a store . Nothing
• Lea (8/5): -
• Luca (3/5): Extrem laut ohne Schallisolation - Personal war sehr freundlich und bemüht uns etwas früher Frühstück zu machen, da wir früher als 8 Uhr abreisten Die Unterkunft liegt direkt an einer durchgängig und viel befahrenen Straße. Die Fenster bieten null Isolation, sodass es vom Geräuschpegel ist, als würde man direkt auf der Straße schlafen, wobei an Schlaf kaum zu denken ist. Wir sind nur eine Nacht geblieben, länger hätten wir es auch nicht ausgehalten. Sie behalten ca 100 USD als Kaution ein, die sie erst nach 20 Tagen erstatten wollen. Worauf muss so lange gewartet werden?
• JUAN SEBASTIAN (10/5): -

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