The Maples Niseko
Location: 1-4-5-41, Niseko Hirafu, Kutchan-Cho, Kutchan, jp
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Ski-in Ski-out Experience
Ski-in Ski-out Access: Enjoy the convenience of skiing right to your doorstep at The Maples Niseko. With just a minute's walk to Niseko Grand Hirafu, you can easily hit the slopes and make the most of your winter getaway.
Gourmet Dining Options: Indulge in culinary delights at the hotel's cafe and restaurant. Whether you're craving a cozy meal after a day on the slopes or a quick snack between runs, our dining options have you covered.
Top-Notch Amenities: From ski equipment storage to round-the-clock front desk service, we ensure your stay is seamless and stress-free. Take advantage of our on-site concierge for personalized recommendations and assistance throughout your stay.
Experience the ultimate ski vacation at The Maples Niseko. Book now for an unforgettable stay in Niseko!
Important Information
Policies
Check-in: 03:00 PM - 06:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Free beach shuttle
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Ski storage
- Non-smoking throughout
- Key card access
- Ski storage
- Ski-in/ski-out access
- Free wired internet
- Golfing on site
- Ski equipment rentals on site
- Free beach shuttle
- Offsite parking discounted rates available
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Covered parking
- Snow sports gear
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
2 Bedroom Premier Suite
This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit offers 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
-
Deluxe Studio
This studio is located on the 2nd-6th floor and has dining area. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. The restaurant is closed from April 27 to November 30, breakfast will not be available during these dates.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Air purifiers
-
2 Bedroom Suite with Tatami Room
This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features tatami floors, a seating area with a flat-screen TV with streaming services, air conditioning, a washing machine, as well as soundproof walls. The unit offers 4 beds and 2 futons.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Tatami (traditional Japanese flooring)
- Air purifiers
-
2 Bedroom Penthouse Suite
This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
-
2 Bedroom Yotei Penthouse Suite
This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features air conditioning, a washing machine, soundproof walls, a tea and coffee maker and a flat-screen TV with streaming services. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
-
2 Bedroom Suite
This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides air conditioning, a washing machine, soundproof walls, a tea and coffee maker and a flat-screen TV with streaming services. The unit offers 4 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
-
3 Bedroom Penthouse Suite
This spacious apartment is consisted of of 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit offers 6 beds.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
-
3 Bedroom Yotei Panorama Penthouse Suite
This spacious apartment comes with 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and has a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit has 6 beds.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
-
Penthouse Studio
Offering free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. In the kitchenette, guests will find a refrigerator, kitchenware, an oven and a toaster. The spacious studio offers air conditioning, a washing machine, soundproof walls, a tea and coffee maker and a flat-screen TV with streaming services.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Washing machine
- Private bathroom
- Heating
- Slippers
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Air purifiers
-
Superior Studio (Level 1)
This studio has a oven, kitchen and dining area. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. The restaurant is closed from April 27 to November 30, breakfast will not be available during these dates.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Air purifiers
-
Superior Studio
This studio is located on the 2nd-6th floor and features an electric kettle, toaster and dining area. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. The restaurant is closed from April 27 to November 30, breakfast will not be available during these dates.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Air purifiers
-
3 Bedroom Yotei Penthouse Residence
This spacious apartment features 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has tatami floors, a seating area with a flat-screen TV with streaming services, air conditioning, a washing machine, as well as soundproof walls. The unit has 6 beds.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Tatami (traditional Japanese flooring)
- Air purifiers
-
3 Bedroom Premier Suite (Dual Key)
This spacious apartment includes 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit has 6 beds.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
-
4 Bedroom Yotei Penthouse Residence (Dual Key)
This spacious apartment is consisted of of 1 living room, 4 separate bedrooms and 4 bathrooms with a bath and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features tatami floors, a seating area with a flat-screen TV with streaming services, air conditioning, a washing machine, as well as soundproof walls. The unit offers 8 beds.
Max Occupancy: 10 (10 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Tatami (traditional Japanese flooring)
- Air purifiers
-
Deluxe King Studio
Offering free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. This studio is air-conditioned and has a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker and a dining area.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Toaster
- Bidet
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Lockers
- Smoke alarm
- Fire extinguisher
- Air purifiers
-
King Room with Roll-In Shower - Disability Access
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker, a dining area and a flat-screen TV with streaming services.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Toaster
- Bidet
- Dining table
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Lockers
- Smoke alarm
- Fire extinguisher
- Air purifiers
Guest Reviews
- Ellen (10/5): -
- Lorene (10/5): -
- Sayaka (9/5): ヒラフに来るなら、ここお勧め！利便性◎ - 〇 到着以前から好感持てた。私の問い合わせに直ぐに返信して下さり、ホテル以外のことも色々提案して下さり、到着前から信頼できるホテルだな、と感じました。 〇 到着日、バス停までピックアップに来て下さり、スーツケースを持っての長い移動で疲れていた私達には、とても有難かったです。チェックアウトの日もバス停まで快く送って下さったので感謝しています。 〇 ニセコひらふの街と、ゲレンデ麓のスキーセンターとの中間に位置しているため、昼も夜もとても便利でした。 〇 ニセコひらふのファミリーゲレンデから、このホテルの暖房室/スキーロッカーへ入れるようになっていて、スキーロッカーも多い＆大き目のものもあるので、とても便利でした。 〇 部屋のインテリアがセンスあり。北欧風で、スッキリしていて、でも温かみがあって、居心地も良かったです！ 〇 部屋内に、洗濯乾燥機があるので、時間気にせず洗濯ができて、連泊者には本当に便利で有難かったです。特に冬服やスキーで使うものは、分厚くて嵩張る＆乾きずらいので、洗濯乾燥機が部屋にあるのは特筆したいこと。ここを選ぶことになった理由の一つでもあります。 X 予約前、他のホテルと比べた際も、んん～と、思ったことは、 ’バスタブが無い' 春、夏の滞在なら、気にならないと思いますが、冬、アフタースキーで、バスタブが無いのは、とても残念！ X レセプションのスタッフの対応が残念。 スキーシーズンの間だけの、リゾートバイト、パートタイムワーカー達なのは分かっていますが、それにしてもガッカリ。レセプションにいたスタッフ達の一部のスタッフは、笑顔で直ぐ対応してくれて、感じが良かったですが、三分の二のスタッフ達は、Hello や How are you? などの声かけを全くしないどころか、ゲストがホテルを出入りして彼らの横を通っても、ゲストの方を見ることもなく、スタッフ同士で話していたり、話に花が咲いて盛り上がっていたり...。制服は着ているけど、仕事ではなく、友人同士で話している連中、みたいな光景が多々ありました。来シーズンは、新スタッフ教育時、せめてゲストが通る時ぐらいは、ゲストを意識するように教えた方がいいと思います。
- Henry (9/5): -
- Lisa (8/5): Awesome ski in, ski out. Great staff but would have liked to have an onsite onsen :) - The breakfast was good some days and not so good others. Waaaay too much packaging. So much waste. No where to put our suitcases and clothes as there was only one very small cupboard to hang a couple of things. It would be better if there was at least 2 benches or a suitcase rack. Even better with a set of drawers.
- Domenico (9/5): - Nice place for a ski vacation.
- Shang-Chieh (10/5): -
- Wenching (9/5): -
- Kais (8/5): -
- Guest (7/5): -
- Hang (10/5): -
- Jing Fan (10/5): -
- Laura (8/5): Spacious ski-in ski-out apartment hotel - Lovely spacious apartment and very well equipped kitchen. We really liked the living area and sofas in particular. Great to have the washing machine and dishwasher and we really appreciated that both washing powder and dishwashing detergent were provided. Lovely coffee machine too! Very comfortable beds and plenty of storage cupboards. Fabulous view of Mount Yotei through the huge windows. Excellent to have ski-in ski-out and the ski lockers downstairs. A welcome pack of a few essential items would be nice to have, such as biscuits, crisps, maybe some milk in the fridge. We enjoyed the pizzas in the Italian restaurant downstairs but they were very expensive.
- Billy (10/5): - Location, facilities... everything about it Price no cheap
- KENJI (7/5): -
- Mark (9/5): -
- Wen Jie (8/5): -
- Hiromi (9/5): -
- Bridget (10/5): Perfect ski in, ski out hotel - The staff really go the extra mile to make you feel welcome and comfortable. The shuttle around town was fabulous. Bed was comfy, rooms were spacious, nice to have full size fridge. No breakfast available and family mart didn't open till 11
- Zi Hao (10/5): -
- 何 (8/5): - 乾淨 Housekeeping 後，我的衣服被丟在地上
- James (9/5): Year 2 at The Maples was Twice As Nice - Centrality of the location. Quality of the accommodation. Proximity to the ski slope. Italian pizzeria - excellent. TV difficult to use, in fact nigh on impossible. It would be nice if there's a regular shuttle to the onsen given there's not one on site. I think you should have the option to choose Western breakfast every morning vs. every other morning.
- Michael (9/5): -
- Yoshitomo (8/5): おおむね good～excellent でした - 立地はコンビニも近く文句なし。地下のski locker は使いやすく、setしてからのski in は快適でした。ゲレンデから帰って来る時もすぐに lockerに入れて、着脱も椅子が多くて便利でした。 綾やｋｙｏにあるような大浴場があれば完璧でした。地上波テレビは見れたほうが良かったかも。 ゲレンデから戻った時に雪を落とすためのブラシやジェットコンプレッサーのようなものがあると便利だと思います。 部屋はとても清潔ですが、洗濯物を干す場所に困りました。
- Lai (10/5): -
- Diego (10/5): Cosy and perfect location! - The staff is wonderful, they attended my questions and requests during the stay, Direct access to sky track is amazing! I would rather have room with higher views
- Chunyuan (8/5): -
- Sebastian (9/5): -
- Gerald (8/5): -
- Matthias (10/5): -
- Trinidad (9/5): This apartel is perfect for family time - its facilities and thoughtful layout make bonding effortless. - View and the spacious living and dining area. Ironically, the rooms were warm In winter because the heater temperature could not be adjusted lower.
- Novita Widi (8/5): -
- Minkeun (10/5): Loved it, would stay again. - Location, helpful staff, facilities new and clean, size of the room. Having Physio Therapy/Massage in the building Nothing really. Having an onsen for the guests would be great but there's onsen in the two nearby hotels so all good
- 仕杰 (10/5): -
- Claire (9/5): -
- HAOYU (10/5): The service was excellent, it felt like a home away from home! -
- Aisha (10/5): - Shuttle services. Staff. Proximity to ski lift. Ski in/out
- Tom (9/5): - Very comfy, close to slopes and amenities. Staff are lovely. Breakfast
- Sunhakit (10/5): -
- Amy (10/5): Exceptional -
- Tzu-i (8/5): Great location with parking lot, clean and comfortable. The only problem is the boring and cold breakfast - Great location with parking lot Breakfast is cold and boring
- Wutt (10/5): Good - Staff is very nice None
- Pollen (8/5): Very good - Location is perfect.
- Esther (8/5): Very good - Kitchenette is fully equipped and u can do ur laundry
- Brian (10/5): Great spot in Hirafu. - I loved the location and being a ski in/ski out hotel. Also a short walk to many restaurants. No complaints at all and I’d stay there again.
- Jenny (10/5): Amazing stay - Great hotel Very spacious room Comfortable beds Great location for skiing straight out
- Brendon (8/5): Perfect location and amazing staff, with just a few comfort tweaks needed for a flawless stay - We had an incredible family ski trip staying at Maples Niseko. The apartment was spacious, modern, and well-equipped—perfect for a family. The location is unbeatable, with true ski-in/ski-out access and just a short walk to restaurants, shops, and rentals. The absolute highlight was the staff—every single one of them was amazing. They consistently went above and beyond to help us with everything from lift passes to local tips. This includes the flawless online guest service staff that helped link all the ski packages and transport services together. Their warmth and attentiveness made our stay feel really special. That said, there were a couple of small drawbacks. The housekeeping is quite limited—light service every 2 days, and even the major service every 4 days wasn’t quite up to the proper cleaning standard you’d normally get at a hotel. Also, the beds were quite firm and not very comfortable. Despite these minor issues, we still had a fantastic stay and would happily return. Just a few tweaks and it would be truly perfect.
- Kiryl (9/5): Superb -
- Deivis (10/5): The best place to stay for skiing holidays in Niseko - The location of Maples Niseko is the best in town. Apartments are spectacular, big comfortable well equipped. Best future of hotel is ski in ski out, is supper convenient if you stay with kids. Great service, nice friendly staff. Highly recommended
- Chris (6/5): The stay was good, but I was expecting some fitness facilities. There aren’t any. -
- Peta (9/5): Great location for skiing/snowboarding in Grand Hirafu, would stay again - We stayed with a large group requiring two two-bedroom apartments, four people in each apartment. The room facilities exceeded our expectations, and we didn't realise each room had an on-suit, meaning there were no shared bathrooms— amazing! The shared space was big enough and comfortable for four people. We came for the snow, and the ski-in ski-out from the locker room was amazing - come out onto a green/learners runs with easy access to lift and gondolas to venture out. great location central to town.
- Rebecca (10/5): Perfect stay, perfect location, lovely staff - n/a
- Alexander (9/5): Superb -
- Nat (8/5): Very good -
- Oliver (10/5): Exceptional -
- Eamonn (10/5): Thorougly enjoyed our stay -
- Julie (10/5): great location for snowboarding and comfortable room layout and ammenties for a family - great location and perfect comfortable size for a week stay. and great amenities like the washing machine and Netflix link the pillows were uncomfortable. too big and hard
- Thanaporn (10/5): Helpful staff and super convinence for every skier! - - ski-in, ski-out property with very convenience rental system - concierge and front lobby staff were very helpful - free shuttle to places in Hirafu None
- Catherine (10/5): Will come back for sure - Amazing property. Ski in ski out. Friendly staff mostly native English speakers Would love to have an onsen on property
- Parker (10/5): Exceptional -
- Yew (8/5): Overall, excellent stay marred only by the incident with housekeeping. Hope to hear back from the mgmt of Maples soon. - Convenience! Ski-in, ski-out resort with seamless one-stop service (rental and return of ski equipment, airport transfers) all arranged via hotel concierge. Housekeeping crew left the main door of our apartment wide opened after cleaning! And, this was discovered by us after we returned from an entire day out on the slopes. Thankfully, nothing was missing but things could have gone very wrong for us. We have lodged a complaint with the front desk but have not heard back from the management as yet.
- Naruphol (10/5): Exceptional -
- Sandra (10/5): Exceptional - The rooms are complete.. The penthouse is very big and spacious recommended for Family.
- Lucy (10/5): Exceptional - Location Nowhere to put clothes, could do it’s some drawers or other storage space.
- Richard (10/5): Exceptional - Convenient location. Literally just near the family chair at Hirafu. Near ACE gondola too. I can do night snowboarding/skiing until 7pm and just jump right to this place. Our place has nice view and lots of space. A little expensive but still good value for money.
- Wei (8/5): Very good -
- Patrick (10/5): Exceptional -
- Tammy (10/5): Mind blowing - Maples was absolutely sensational, staff, view, location. Rooms spot on. We fell in love with the place. See you next year Nothing, we had to leave
- Philip (10/5): Perfect place to stay for a ski holiday in Niseko - Clean new facilities. Great staff. Ski in/out hotel no improvement needed
- Rachael (10/5): Exceptional -
- Ping (5/5): Passable - Location Short of staff
- Serene (10/5): We had a wonderful experience at Maples! We love the amenities and snow! Will be back soon! 🤩 - Love the apartment and spaciousness! Wonderful staff who helped us a lot since it’s our first time in Niseko. Concierge personnel were exceptional in providing suggestions for dining and ensuring we were safe in getting there and back to hotel. Absolutely wonderful experience we all had. Will definitely return to Niseko again! There were occasions where I did see ice at the doorway. Nearly slipped too. Just ensure that the walkways are safer for guests.
- Ashwini (10/5): Exceptional -
- Youval (10/5): Amazing stay would highly recommend - The stuff are amazing and the room is super nice and equipped Nothing it was perfect
- Chin (7/5): Good - Spacious Room and perfect layout for family with young kids. Love the ski to door access with heated private locker. No onsen
- Elaine (9/5): Would definitely ditch other hotels in this area for Maples. - Great location for ski-in-and-out. Lockers were spacious and warm without any mouldy smell. Rooms were extremely spacious, beds were extremely comfortable. Love the heating, it was consistent and constant. Pleasantly surprised that there's a mini dishwasher. Sound proofing was fantastic. Love the color scheme of the whole place. Staffs were friendly, knowledgeable and ultra helpful (especially Oscar who helped us so much), communication were not a problem at all as they were all well versed in English. Lifts were spacious and bright enough. Whole building was modern. Love how well the processes flow from ski equipment renting to transportation. The folding door at the washing machine area kind of obstruct the main entry the the house, pretty inconvenient when we had to get the kids ready and everyone's crowding at the doorway. Dining area aircon looks like it's gonna transform into optimus prime anytime, weird model of aircon. Wash basin in toilets did not have warm water so water from tap so water was icy cold. Didn't allow late checkout or extension by just another hour for my baby to nap, can only blame it on it being so popular that the turnaround has to be fast for next occupier (what to do!).
- Ussanee (10/5): Best location, best staff service, comfort room, perfect for family - Location , staff, service Nothing
- Chrizzell (10/5): Exceptional -
- Mei (10/5): Exceptional -
- David (9/5): Superb -
- Damien (9/5): Really great service, but we wish there were more services offered in the building, like a pool, onsen, and breakfast. - Location and staff! Jayme was super helpful and nice! We wish there was an onsen in the building or a bathtub in our room.
- Hai (10/5): Exceptional - Extremely convenient location for ski-in/ski-out access. The crew provided exceptional services with outstanding hospitality.
- Sally (10/5): Very nice stay , I like the pizza store downstairs - They help me clean the snow out of the car :) The extra bed is to thin and made my child’s back pain
- Nathan (10/5): Exceptional -
- Kanjanawadee (10/5): Exceptional -
- Karolina (10/5): Amazing ski in and out hotel, will be coming back for sure! -
- Simon (8/5): Very good -
- B (9/5): Splurged a bit for the experience - Ski in ski out was great. Wish we knew more about the pick up drop off the staff were able to provide prior to the final night of our trip. Nothing really
- Alice (8/5): Very good -
- Peck (8/5): Very good -
- Rikard (10/5): Exceptional - perfect location for ski in and out. Clean facility two bath rooms washing machine
- Januar (9/5): Superb -
- Janette (9/5): Great location great staff and convenience of shuttle service. Will be better once ski in ski out is back. - Great location for skiing and walking to restaurants for dinner. Only criticism we have is that we booked for the ski in ski out convenience. This was closed due to the neighbouring gondola being under maintenance. We were informed of this after we booked and as it was non refundable we were stuck with it. Everything else was great.
- Chui (3/5): Poor - If not for the slope closure, the stay would have been pleasant as the apartment was comfortable and clean. The slopes at the maples were shut so the apartment was not ski-in/ski-out at all. No attempt was made by the company/staff to inform me of the closure, even though they knew a week in advance. I only found out from ski school the evening before the closure. Alternatively, they should've provided transfers to and fro the ski slopes. I wish the maples was more forthcoming with the closure as I would've elected to book elsewhere. I have written emails to complain but it's been a week and no one has replied to my emails.
- Kok (10/5): Exceptional -
- Deivis (9/5): The Maples is the best ski in ski out place in Niseko. - Perfect ski in ski out location, Very nice friendly staff. Our apartment was very big , very well equipped. Bright and clean. It was perfect for our family. The only thing could be improved it’s ski lockers. They could be with boots heating.
- Jose (9/5): Superb -
- Tomasz (10/5): Exceptional -
- Douglas (9/5): Short ski trip in Niseko - Decor, location Nothing
- Si (9/5): pleasant and good time with family - good location complimentary drinks part of the welcome gift
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