Hotel Ma'xanab Tulum

Name: Hotel Ma'xanab Tulum
Address: Carretera Tulum-Boca Paila Km. 6.5, Tulum, mx

Location: Carretera Tulum-Boca Paila Km. 6.5, Tulum, mx

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation with Free Bikes
Hotel Ma'xanab Tulum, located just steps away from South Tulum Beach, offers 5-star accommodation with free bikes for guests to explore the beautiful surroundings. The air-conditioned rooms with free WiFi and private bathrooms provide a comfortable stay, with some rooms even boasting terraces and sea views.

Dining Options and Fitness Centre
Indulge in authentic Mexican cuisine at the hotel's restaurant, which also caters to vegetarian, vegan, and gluten-free preferences. After a flavorful meal, guests can stay active at the fitness centre or take a refreshing dip in the outdoor swimming pool.

Concierge Services and Tour Organizing
Experience top-notch hospitality with room service, concierge assistance, and tour planning available at Hotel Ma'xanab Tulum. Explore nearby attractions like Tulum Archeological Site and Parque Nacional Tulum with ease, making your stay both relaxing and adventurous.

Book your stay at Hotel Ma'xanab Tulum now to enjoy a blend of luxury, convenience, and personalized service.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Massage services
Packed lunches
Private check-in/check-out
Board games/puzzles
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Adult only
Infinity pool
Outdoor furniture
Fruits
Shallow end
Spa/wellness center services
Beauty Services
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Mobile app for room service
Television in common areas
Express check-in
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Private beach nearby
Fitness facilities (surcharge)
Spa tub (surcharge)
Internet access
Housekeeping on request
Wine release events
Exercise/lap pool
Japanese garden
Covered parking
Health or beauty spa nearby
Swimming nearby
Beach club nearby (surcharge)
Bicycle-friendly property
Beach toys
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Ground floor Jungle View Suite

This suite features a pool with a view. Boasting 1 bedroom, this spacious suite has 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. This suite is air-conditioned and has a private entrance, a mini-bar as well as a balcony with garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Dining area
- Mosquito net
- Private pool
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
First floor Garden view Suite

The spacious suite has 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features air conditioning, a private entrance, a mini-bar as well as a balcony with garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Dining area
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
First floor Jungle view Suite

The pool with a view is the standout feature of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a shower, a seating area and terrace where you can relax. The suite has air conditioning, a private entrance, a mini-bar as well as a balcony with garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Dining area
- Mosquito net
- Private pool
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Infinity pool
- Heated pool
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Ground floor Garden view Two beds Suite

The spacious suite features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. Among the room amenities are air conditioning, a private entrance, a mini-bar as well as a patio and garden views. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Dining area
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Ground Floor Garden View

Featuring 1 bedroom, this spacious suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. Among the room amenities are air conditioning, a private entrance, a mini-bar as well as a patio and garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Dining area
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Ground floor Ocean view Suite

The pool with a view is a top feature of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. Among the room amenities are air conditioning, a private entrance, a mini-bar as well as a patio and sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Dining area
- Mosquito net
- Private pool
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Infinity pool
- Heated pool
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
First floor Ocean view Suite

This suite's special feature is the pool with a view. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. This suite is air-conditioned and features a private entrance, a mini-bar as well as a balcony with sea views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Dining area
- Mosquito net
- Private pool
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Infinity pool
- Heated pool
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Ground floor Ocean front Suite

This suite features a pool with a view. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The suite offers air conditioning, a private entrance, a mini-bar as well as a balcony with sea views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Dining area
- Mosquito net
- Private pool
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Infinity pool
- Heated pool
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
First floor Ocean front Suite

The pool with a view is a top feature of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The suite features air conditioning, a private entrance, a mini-bar as well as a balcony with sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Dining area
- Mosquito net
- Private pool
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Infinity pool
- Heated pool
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Fire extinguisher
- Key access
- Key card access
- Window
- Free gym access
- Access to a private beach
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Federico Mayr (10/5): - My wife and I celebrated our honeymoon here. The room was exceptional, with ocean view and our private mini pool, which was really a perk. The front desk staff and the staff at the restaurant and beach club were extremely kind and professional - they even gifted us a welcome bottle of wine to celebrate! A special mention to the restaurant: the dishes we tasted were indeed great - loved the octupus. Overall the experience at this hotel went above and beyond what we expected and we were glad to spend our honeymoon here
Tina (8/5): Dschungel Vibes und perfekter Service - Wir hatten ein traumhaftes Zimmer mit eigenem kleinen beheizten Pool und herrlichem Blick aufs Meer. Das Zimmer war sehr geräumig und gut ausgestattet. Das Personal war unglaublich nett und zuvorkommend. Die Lage des Hotels an einer ruhigen Ecke des Strandes war sehr gut. Der Essbereich / Restaurant unten am Strand ist relativ lieblos und wenig charmant gestaltet und lädt nicht zum verweilen ein. Hier ist noch Luft nach oben.
Lisa (9/5): A great stay! - Rooms were gorgeous, cleaned and tidied twice a day - so spacious with stunning facilities! The hotel wasn’t too busy making it a lovely chilled vibe. Breakfast unreal. Service generally was incredible! All of the cocktails tasted watered down and you couldn’t taste alcohol in any of the cocktails - the margaritas were really quite poor. The location was JUST outside of the really vibey parts but this wasn’t too much of an issue really if you’re happy to wander along the busy road. Could have created a bit more of a daytime beach club vibe, the music was super quiet and not really vibey
Giorgio (9/5): Consigliato - Colazione buona . Ristorante positivo. Bella la struttura immersa nel verde e con privacy garantita per tutte le stanze. Ci hanno regalato un upgrade per la camera, quindi possiamo solo ringraziare. Servizio bici incluso. Siamo stati bene. La colazione potrebbe essere un po' più varia, magari con un buffet di base a cui aggiungere il piatto principale alla carta. La zona bagno in camera senza porte non ci è piaciuta (non il massimo per rumore, luce, odori). Le bici un pò vecchiotte.
RORY (9/5): A great beachfront hotel - Beachfront hotel Friendly staff Nice food at breakfast - loved the fresh fruit everyday too Large room with a comfy bed and every amenity you could need Its a bit of a walk to the restaurants and bars, we were recommended not to get taxi's due to overcharging. The walk was fine and never felt unsafe, but unavoidable if you want to leave the hotel.
Fernando (7/5): No todo lo que brilla es oro - La habitación es buena. No es lujo, es un buen hotel pero el precio es excesivo y el discurso del hotel habla de un hotel que es de lo mejor. Es un hotel que esta bien. La alberca es pequeña, el gimnasio es demasiado básico y las maquinas no son buenas. Insisto es un buen hotel pero no para pagar 600 dólares o 700 dólares la noche. Ahi radica el gran problema.
Benjamin (8/5): - La gentillesse et la disponibilité du personnel Une odeur d’humide dans la chambre et le bruit du groupe électrogène trop près
Nathanael (10/5): -
thibault (10/5): -
Saskia (10/5): Traumurlaub - Wir hatten eine wundervolle Zeit. Wir haben hier den besten Service überhaupt genießen können. Alle Angestellten sind super hilfsbereit und zuvorkommend. Das Essen schmeckte wunderbar und das Zimmer war ein Traum. Wir würden auf jeden Fall wiederkommen! ❤️ Leider sind aktuell überall Algen am Strand. Vor dem Hotel jedoch deutlich weniger als anderenorts. An den Stränden in der Nähe konnte man kaum noch ins Wasser. Da hatten wir wirklich noch Glück.
Clint (9/5): -
Bertrand (10/5): Intimiste et reposant - L’hôtel est un vrai petit coin de paradis, le personnel est extrêmement gentil. Dès le petit déjeuner vous serez tout de suite séduit pas la gentillesse des serveurs et des votre arrivé par le belle accueil. Hôtel intimiste parfait pour une séjour reposant Rien
Anicic (10/5): -
Ivanna (10/5): Amazing - The hotel is amazing looks better in person the rooms are comfortable the beds are amazing the food was amazing the beach is amazing it’s updated the staff we amazing just amazing
Catherine (10/5): Exceptionnel! - La chambre est magnifique, tout était parfait, un standing de haut niveau ou le service est exceptionnel! S’il faut donner un point négatif je mettrais quelques tableaux muraux dans les chambres mais c’est un détail !
Steffen (8/5): We enjoyed our stay at Ma’xanab. Thank you for the great hospitality. - Very friendly and supportive staff who made our stay very pleasant!
Dan (10/5): Relaxing, fun and would 100% go back in a heartbeat! - Great spot, staff were unbelievable and so helpful, nothing was too much trouble. The team on reception helped us book some great excursions, I cannot recommend highly enough! Thank you! It was too short
Hesse (9/5): We had an amazing time - We had a wonderful stay and can highly recommend this hotel! The staff was incredibly attentive, kind, and always ready to help, which made us feel truly welcome from the first moment. The facility itself is amazing — beautiful, very comfortable, and thoughtfully designed. Our room was gorgeous and equipped with everything one could need. We especially appreciated the generous number of towels, which is a small detail but made a big difference for us. The food was excellent, and we loved the option to have breakfast delivered to our room at no additional cost. Enjoying breakfast on our beautiful balcony was a real highlight of our stay. While the hotel is on the pricier side, it is absolutely in line with Tulum prices, and you really get something special for your money. The beach area is very nice as well, with great service that made it easy to relax and enjoy our time. Thank you again for this wonderful stay — we would definitely love to come back! If I had to find something… there was a humming sound all the time sonewhere close to our room like from a generator or something - it was a bit annoying in the beginning, but we got used to it and it didn‘t bother us.
Eduardo (8/5): - Spiaggia Mancanza di un ristorante carino
Jun (8/5): -
Mikaella (7/5): -
Luca (10/5): -
Miguel Furlaneto (8/5): - Great location, nice staff, nice beach club, good food Bothersome the staff consistently asking for tips although already included in the bills. Also breakfast, although already prepaid, staff was hungry for tips.
Vaishali (10/5): -
MARCIA (9/5): Muito boa - Piscina aquecida particular à noite Falta de porta no banheiro
Florian (8/5): Schönes Hotel mit Luft nach oben bei den Zimmern. - Sehr schönes kleines Boutiquehotel im jungle style. Direkte Strandlage mit schönen liegen. Frühstück war auch sehr gut ebenso das Lunch Menü. Personal freundlich und hilfsbereit. Die Zimmer könnten moderner sein ein TV in einem 5 Sterne hotel sollte auch hier Standard sein. Generell wirkt das Zimmer eher als hätte es die besten Tage hinter sich. Auch ein wenig schade ist das man beim Frühstück nur 1 Menü wählen kann und wenn man außerhalb des Menüs was haben will muss man extra zahlen was bei dem hohen zimmer preis inklusive sein.
Søren (10/5): - Placeringen. Personalet.
Dr Niraj (10/5): Third stay here, still my favourite place in Tulum - This was our third time at Ma’xanab. I’m happy to say that it still delivers excellent service, ultra friendly staff, delicious food and one of the best private beach spots in Tulum. The front desk basically booked my entire itinerary for bars and restaurants at only the best places. I will be returning for the 4th time soon.
Mircea (8/5): -
İrem İpek (8/5): -
Manuel (10/5): -
Kavzharadze (10/5): beautiful hotel and unforgettable experience - everything everything was good
Kacper (10/5): Raj na ziemi! - Absolutnie wszystko, najlepszy hotel w Tulum!
Andreina (10/5): Maravillosa - Las instalaciones del hotel preciosas, el personal súper atento y amable. El desayuno exquisito, la playa increíble Nada, todo excelente
MIA (7/5): Beautiful hotel in perfect location! The most delicious food! - Beautiful small hotel on the most stunning beach, small pool but the best part was that its temperature was perfectly regulated and cool so you’re able to cool down in it from the heat and humidity! (as other Tulum hotel pools are just too warm and so your not able to cool down!) The most delicious food, fish tacos were absolutely divine! Breakfast was perfect! Reception staff were super kind! I had booked the cheaper garden view room and when I arrived was shocked to see it was facing the reception area and entrance to the hotel, no privacy and not nice at all! So I upgraded to a beautiful larger room with small private balcony and plunge pool! More private although rather dark. The lighting was not so good in the dressing room area but loads of space. The ceiling fan was super noisy and creaked like someone was outside hammering! My main concern was the lack of help from the staff when I was on the beach and an insane homeless guy started kicking my sun bed and growling at me.. the waiters were not around to help and eventually came and told me not to worry the guy was ill.. I understand that it is off-season and very quiet only another 3, 4 people on the beach with me so all very relaxed, but I found the lack of attention and feeling of safety inadequate for a hotel of this quality especially travelling alone as a woman!
AMAR (9/5): -
Vered (8/5): מלון נהדר ומומלץ - מלון יפהפה, על חוף הים, בריכה קטנה ומקסימה וחדרים יפים. ארוחת בוקר מקסימה וטעימה מחייבים מראש ב 15% טיפ ויש לחץ מצד הצוות על הטיפ
Ron (9/5): -
Miranda (5/5): - El hotel tiene lindas instalaciones. Las personas que atienden amables La ubicación: hay muchos hoteles abandonados en los alrededores. Por tal motivo las playas están sucias. El sargazo no lo levantan en estos lugares por lo que genera olor. No es culpa del hotel pero el agua estaba de un color marrón poco agradable.
Sofie (10/5): Top! - Mooie kamers, behulpzaam personeel
Andreea (9/5): Nice stay - Large comfortable room. Good food. A bit far from the good restaurants. I had a room on the ground floor right at the entrance and I could not properly lock my room. At any point someone could have entered from the patio, through the bathroom and then inside the room.
Marcus (10/5): Perfect stay in Tulum with super kind people. - We absolutely loved our stay at Hotel Maxanab in Tulum – everything was perfect from start to finish! Our room was spacious, beautifully decorated, and made us feel right at home. The whole property is stunning, and the day beds at the beach were elegant, comfortable, and ideal for relaxing. The food was another highlight – we enjoyed the delicious breakfast every morning and even had a light lunch one day, which was excellent as well. But what truly made our stay unforgettable was the amazing staff. From the reception to the kitchen and service team, everyone was so friendly and attentive. A special thank you to Hermelindo and José, who brightened our mornings with their positivity and energy, and to Mario, who greeted us every day at the beach with a big smile and shared great tips for the rest of our trip. Additionally, my girlfriend got a bottle of wine for her 30th birthday which was already two weeks ago. We felt completely at ease and well taken care of throughout our stay – can’t recommend this place enough!
Michal (3/5): -
Nicola (10/5): -
Yair (8/5): סה״כ היה טוב וסיפק את הצרכים שלנו - השירות של הצוות והקבלה שעזר בכל דבר שהצטרכנו. המיקום מעולה והמלון יפה מאוד. היו מים מלוחים במקום מים מתוקים במקלחת ובכיור. השירותים עם דלת זכוכית שקופה לבחוץ שיתכן שניתן לראות דרכה מחדרים גבוהים ממול וצריך לקחת את זה בחשבון אבל אולי יש חדרים אחרים שלא כאלה.
Maria Das Gracas (3/5): NAO VALE O QUE CUSTA! - a localização é o que mais apreciamos. recepcionistas armando e paulina, são educados Hotel com gerencia rude, o atendimento do restaurante é bem dificil, pois os garcons tem dificuldade em entender espanhol, em pleno méxico. a infra do hotel esta bem mal cuidada. a sala de ginastica velha e pequena, a praia péssima com algas em demasia, impossibilitando a entrada no mar (outros hoteis retiravam pela manha, o que melhorava bastante) , na nossa saida não havia agua no apartamento, toalhas antigas e manchadas, banheiro escuro, cortina do quarto suja e não fechava corretamente de forma a evitar a entrada da claridade pela manha, café da manha pobre./ nem cesta de paes se colocam na mesa. nao recomendo, pois o preço é altissimo pelo que oferece - 2600 dolares por 4 noites em praia feia e hotel sem infra.
Ruth (9/5): -
DANIELA (10/5): MARAVILLA DE LUGAR Y SERVICIO - La habitación es demasiado amplia, hermosa, cuenta con su propia piscina y la de nosotros tenía vista al mar. Me encanta que pasen todos los días a dejarte agua, cápsulas de café. El desayuno es delicioso y suficiente, el servicio del personal del restaurante y de la playa es espectacular. Tiene piscina y beach club privado lo cual a veces es difícil de encontrar los dos en un sitio tan lindo. La última noche tuvimos varios mosquitos, pero creo que no es del hotel, es de Tulum
Alejandro (10/5): Un paraíso en Tulum - Mi estancia en este hotel de Tulum fue simplemente inolvidable. Desde la llegada, el personal me recibió con una sonrisa genuina y un servicio impecable, siempre atentos a cada detalle. Las instalaciones están diseñadas con un estilo único que combina lujo, naturaleza y el encanto bohemio característico de Tulum. La habitación fue un verdadero oasis: amplia, cómoda y con una decoración que invita a relajarse. Despertar cada mañana con vistas espectaculares y el sonido del mar fue mágico. La gastronomía merece mención especial: cada plato estaba lleno de sabor y frescura, con ingredientes locales que elevaban la experiencia. Además, los espacios comunes —la alberca, el bar y las áreas de descanso frente al mar— estaban siempre impecables y con una atmósfera relajante. Lo que más destaco es la hospitalidad del equipo; realmente hacen que uno se sienta en casa, con un trato personalizado y amable. Si buscas un lugar donde descansar, reconectar con la naturaleza y vivir la esencia de Tulum con un toque de sofisticación, este hotel es la elección perfecta. ¡Definitivamente quiero volver! Nada que mencionar.
Fabiola Angela (10/5): Super consigliato, tornerei sicuramente - Tutto, struttura e camera molto accogliente, upgrade, camera molto grande e con tutti i comfort, ottimi materassi e illuminazione, 2 ottime docce di cui una all'aperto stile Maldive, piscina, colazione ottima, lettini molto comodi, posizione vicino locali e ristoranti a 3 min di auto.. Parcheggio gratuito davanti all'hotel. Personale molto cordiale Nulla, tutto perfetto
Marco (7/5): Breve soggiorno di coppia - Spiaggia e piscina molto belle Camere non all’altezza del prezzo rischiesto
Sarah (9/5): - It was a pleasure staying at the Ma'xanab Hotel! Both the hotel and the staff were outstanding: The location is excellent, with many interesting places within walking distance or easily accessible by car, and the hotel staff are incredibly helpful and willing to help with even the smallest of wishes! A place you'll gladly return to!
Johannes (7/5): Te duur voor wat je krijgt - Het zwembad, het uitgebreide ontbijt, aan zee De generator die dag en nacht aanstaat, grondlucht in de kamer, de prijzen die gerekend worden, bijvoorbeeld meer dan 13 euro voor een cappuccino. In de zomermaanden spoelt er veel zeegras aan, waardoor de stranden er vol mee liggen. Dit stinkt en door het zeegras kun je niet in zee zwemmen
Erika (9/5): Perfect place to wind down - Located right on the hotel zone walking distance to amazing restaurants and small bohemian boutiques, a very cute bohemian hotel for adults, great food and drinks, friendly and very attentive customer service at the front desk and restaurant,, they made me feel so special during my stayed, if you want to relax and be away of all the loud music and all the business this is your place,, love the outdoor shower, and the amazing cookies they provide in our room,, everything was great,, recommendable 💯 Everything was good
Raúl (10/5): Personal maravilloso, hotel ideal - El hotel en sí es muy bonito, muy cuidado y moderno. Habitación doble muy espaciosa, camas muy cómodas, aire acondicionado maravilloso (absolutamente fundamental para sobrevivir con el calor que hace allí). El cuarto de baño es muy amplio, con ducha interior y exterior y todo tipo de amenities. Todo muy limpio. La piscina tiene vistas al mar y al beach club. La wifi funciona sin problemas por todas partes del hotel. El desayuno incluye café, zumo natural, plato de frutas y un plato a elegir tipo omelette y similares. Tulum pueblo queda a unos 10-15 min en coche. Hay aparcamiento gratuito en la puerta del hotel. El personal es encantador, sin duda lo mejor del hotel. El trato fue excelente y siempre pendientes de nosotros. Tuvimos la malísima suerte de que la playa estaba llena de sargazo y era impracticable, pero el personal de recepción nos facilitó todo tipo de alternativas, incluso reservando en algunos sitios tipo Cenote Club y restaurantes para hacer nuestra estancia lo más variada y divertida posible, así que solo podemos estarles agradecidos por la atención, en especial a Valeria, Fabiola, Paulina y Armando. Todo muy bien, no se le pueden poner pegas. En mi opinión, debería haber más cosas dulces en el desayuno (chocolate, galletas, etc). Y sugeriría que los churros los incluyeran como desayuno, en lugar de como postre ;)
Keith (10/5): -
Alaa (10/5): - Best Hotel eveeeer... great staff and amazing view. I would definitely come back.
Joe (9/5): Superb -
Charmaine (10/5): From the moment we walked in, our every need was met! Highly recommend! - Beautiful fusion of infrastructure and nature. Like a jungle home! Free bike hire was also a big plus as the taxis are extraordinary expensive! $60AUD nachos, but that's the price you pay in resorts!
Abdullah (10/5): Exceptional -
Dougy (8/5): Very good - Garden view bedroom overlooks the reception/foyer area as such we cous not open the curtains so room was very dark. These windows need net curtains
Tj (8/5): Very good -
Deborah (8/5): Very good - The hotel was very clean and intimate. If you are looking to be away from the party in Tulum, this location is great. A good spot to disconnect and lay around on the beach. I will also mention the staff was very kind and accommodating. Great communication before and during my stay! There is a seaweed problem in Tulum, most people are aware of this now. But that being said the seaweed wasn't removed and I did notice other hotels actually getting it removed so people could enjoy the beach. Also, this may have been an oversight on my part but there was no TV in the hotel room. This obviously isn't an issue for everyone, but for me I was disappointed.
The (9/5): Great hotel, right on the beach. - The staff were very friendly, the location right on the beach was excellent and the food served in the restaurant was of a very high standard. The room was large and tranquil. The spa was also excellent. The pluming in all Tulum hotels leaves a little to be desired.
Elizabeth (10/5): Wonderful beach holiday, we'll stay here again. - This small beachfront hotel is a delight - with warm attentive staff, a beautiful facility that is well-maintained and comfortable beachfront lounges. Ma'xanab means barefoot in Mayan - and the hotel's design meant my only need for shoes was when we went out to dinner. The restaurant was very good. It was easy to have food at our room (no additional room service charge), on the beach or at the restaurant. We had a lovely privately set room with an outdoor patio with plunge pool & both indoor & outdoor showers. Exactly what we wanted. A wonderful hotel, we would visit again.
Karin (10/5): Exceptional - Amazing staff amazing location and food as well. 😍
Gabriele (10/5): A little paradise with an amazing team::) - Wonderful little Boutique Hotel, pure understatement, luxury but simplicity, really authentic:) very nice Welcome, great staff, very supportive, friendly and competent!! The beach is amazing, the food one of the best, we ever had.. ThX for a really wonderful time in this little paradise! The only thing to mention is, that the AC is a bit loud, but after the first night, we gut used to it:)
Khudusela (7/5): Boutique hotel well placed close to great beach clubs but lacks own large fitness centre - The hotel is well located centre of Tulum beach life lady at reception was fanstastic very considerate and welcoming. quality of our room good The beach club was dead we had to go to others. Small fitness centre not great for someone who likes to gym
Meghan (10/5): Stunning beachside boutique hotel - Amazing boutique hotel, staff were incredible the whole time. The rooms with a pool on the balcony were wonderful. Breakfast each day was delicious, we could have it in the restaurant beside the beach or brought to our rooms- a lovely touch! The pool and beach lounges are stunning too. It’s the most lovely stay we’ve had! Would love to visit again. The showers might be salt water, which is okay but we hadn’t read this.
Jasmin (10/5): Exceptional -
Max (10/5): Absolute perfection ! - From the get go, hotel Ma’xanab far exceeded my expectations due to the amazing facilities and the incredible work and attentiveness of the staff. José, Milo and Hermelindo specifically were members of staff who really made a difference to the entire experience. They were extremely kind and always ready to answer any questions we might have and really provided a great service. The food was exceptional and deserves a lot of credit, this added to the experience being even more amazing and I would love to return at some point in the future. Overall it was a perfect experience I had and not a bad word to say about this hotel. N/A
Catherine (1/5): Avoid at all costs - Friendly staff We recently stayed at Ma’xanab expecting a luxurious 5-star experience, but it turned out to be the complete opposite. Here are the main issues we encountered: 1. Awful room condition: The room had an unbearable smell of mold and humidity. We could hardly stand to be in there; it was truly unbearable. 2. Dirty jacuzzi: The jacuzzi water was brown and looked filthy, making it completely uninviting. 3. Stained bedding: The cushions and pillows outside were stained, and the sheets in our room were also marked. This is unacceptable for any hotel, let alone a supposed 5-star establishment. 4. Poor breakfast: The breakfast was laughably inadequate. We were offered one tiny fruit salad and one main course per person, which was extremely disappointing. 5. Salty water: The water in both the shower and sink was salty, which is bizarre for this area. We didn’t experience this at other hotels in Tulum. 6. Lack of amenities: There was no mini bar, no iron, and no turndown service. The gym was only 5sqm with hardly any equipment — just some weights and a treadmill that wasn’t even working. Given all these issues, this hotel is simply not worth the price we paid. We ended up leaving a day early without caring about losing our money. The only positive aspect was the friendly staff, but that alone does not make up for the overall terrible experience.
Tiara (10/5): Perfect getaway - This is my second time at Ma’xanab and it’s just as perfect as the first time. The property is clean and well kept. The staff is attentive from the time you confirm your stay to the time you get back home after your stay. The food and drinks at the property are enjoyable so you don’t always have to leave if you want a night “in”. Perfect stay right on the beach.
Madsen (10/5): Secluded, peaceful paradise best suited for couples. - Private, peaceful little piece of paradise perfect for a couples getaway. Could bring the kids but honestly, it’s such a romantic place…better for some adult time. Clear waters, excellent service and a dreamy room with private small pool on your balcony overlooking the water. Food was also top notch. No need for fancy outfits. Bring a bikini, cover up and sandals…and be sure to get a passion fruit mezcalita! Outside of the resort, the little town has declined since we were there three years ago. Many businesses closed or burnt down…not going into why, but it’s sad because this area is so gorgeous and has so much potential. As a woman, I wouldn’t walk alone on the street at night. I hope things improve for both tourists and the local people.
Filipe (8/5): Very good - Breakfast is ok…nothing special. Was expecting something else
Tiago (10/5): An amazing stay in an outstanding property! Highly recommend it! - The staff was amazing and very helpful! The property itself is beautiful! Front desk team was outstanding and Eusebio at the restaurant/beach did a great job! Every morning was just incredible to be greeted with a very cheerful welcome! N/A
Camilo (10/5): Exceptional -
Katherine (10/5): We loved our stay at Ma’Xanab Tulum - we would recommmend this hotel to others who want to relax and enjoy Tulum - Great staff and excellent facilities. The front desk team helped us with everything from organising tours to arranging transport for us. The hotel is very clean and rooms have great amenities. Nil
Khrystyna (7/5): Stylish property with friendly staff, but saltwater in the shower, loud music, and cleanliness issues detract from the e - Well-maintained stylish property. Staff is incredibly nice and helpful. Beach is cleaned from the seaweed, you’re offered fresh cookies and nuts daily. 1. Salted water in sink and shower. It was big surprise and disappointment. But on the good side you can have unlimited bottles of fresh water, so you can go with that at least for teeth cleaning and face wash. 2. Quite loud pop music is playing 12-6pm near the pull. And the entire day in the cafe area. It creates beach club party vibes instead of relaxing and nature focused atmosphere. 3. It’s not sparkling clean. Stains on the walls, stains on the beach towels and terrace couch. Overall, it’s definitely not a 5 star hotel and doesn’t worth the money.
Marcelo (10/5): Exceptional -
Sonya (9/5): Great service, great location, great hotel, loved our stay. - The staff was awesome! Sofia and Valeria at the front desk were great! Sofia helped us make a reservation and messaged another restaurant to make sure they knew we were celebrating my bday/wedding anniversary. The hotel had a whatsapp and were so responsive to every question/request we had. The food and drinks were good. The breakfast options were great. The guys at the restaurant were very nice. Air conditioning was good. There was seaweed on the beach but the area near the hotel was cleaned up every day. These are very small issues and likely just due to personal preference... the room was very dark (great for sleeping and ambiance in general) but a little hard to put on make up. There is no door between the toilet area and bedroom. The gratuity is already included in the bill at the restaurant/beach club and its not exactly the most clear but was fine since they did a great job. Also lots of flies when you are laying at the beach.
Andreaprando (10/5): perfect hotel - boutique hotel, excepcional nothing
Sophie (9/5): Superb -
Ameer (10/5): Exceptional -
David (10/5): Exceptional -
Rodrigo (10/5): Exceptional -
Jayne (9/5): Exceptional service all round! - Exceptional service from all the staff. It’s a little bit out from the main section of the beach road, with no street lights, so at night it means walking for about 3 minty in complete darkness to get back.
Sin (10/5): Exceptional -
Marah (10/5): Exceptional -
Andrew (9/5): Superb -
Maria (9/5): Superb -
Sujood (8/5): Very good - Clean, quiet, and excellently located, close to everything. The food is very delicious, and the staff is excellent and very helpful. It's relatively very expensive for the amount we paid. The beach is very dirty with algae. There are hotels that clean the beaches of algae, but this wasn't the case at this hotel, despite it being five stars and very expensive. The water is very dirty with algae, but this problem exists on all the beaches in Tulum. The breakfast menu is not delicious or satisfying. There is no open buffet, only a menu from which you order your meal. The hotel is very small, consisting of only 16 rooms, which I didn't know beforehand. However, this made it a quiet and comfortable place.
Bertrand (7/5): Good -
Tamer (7/5): Nice but not up to its rating - -The location was good and the hotel is nice -The food is good -They have a whatapp reachable concierge -Don’t count on having a private “pool” its more like a private tub -the receptionist recommended us a second hotel (Casa Malca), that we considered while booking this one, to spend the day -the staff are nice people with good will to do their best but seems like they weren’t successful enough
Mor (10/5): Exceptional -
Jessica (10/5): Exceptional -
Bashir (9/5): Superb -
Layla (10/5): Exceptional -
Steven (10/5): Exceptional - Had a great calmness and tranquility Evenings were super quiet, the gym needs some tlc
E (8/5): Very good -