Secrets Playa Mujeres Golf & Spa Resort - All Inclusive Adults Only

Location: Lote RTH-7-PM-II, Playa Mujeres, Lote 1, Mza 1, SM 3, Cancún, mx

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Nightclub
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Currency exchange
• Hammam
• Private check-in/check-out
• Concierge service
• Evening entertainment
• Adult only
• Entertainment staff
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• Broadcast Live sport events
• Cooking class
• Aerobics
• Bingo
• ATM/banking
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Golfing on site
• Tennis lessons on site
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Beach yoga on site
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Fishing nearby
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Hosted evening meal (reserve)
• Beach toys
• Guest education on local ecosystems and culture

Rooms Available

• Run Of The House

  This suite features a seating area and a spa bath. Room assigned at the check in. No guarantee of views or bedding type

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Master Suite with Ocean View

  This preferred master suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:  Personalized check-in and checkout with concierge service  Preferred status and amenities  Private Preferred Club Lounge  Upgraded mini-bar service and bath amenities  Complimentary computer access in Preferred Club Lounge  Daily continental breakfast service, afternoon hot and cold hours d’oeuvres, exquisite desserts & fine liquors served in the lounge  Complimentary newspaper in room every day (English and Spanish)  One day pass to the wet areas of the Secrets Spa by Pevonia® (per person, per stay)  20% off spa treatments (not combinable with any other promotions/offers)  Complimentary access to hydrotherapy circuit one day per stay  Á la carte breakfast in Oceana restaurant with spectacular oceanfront views  Pillow menu  Access to Preferred Area on the Beach  Access to Preferred Club Lounge at Dreams Playa Mujeres  Access to Lazy River at Dreams Playa Mujeres Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Swim Out - King Bed

  This Preferred Club Suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Ocean Front - King Bed

  This preferred suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean. The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:  Personalized check-in and checkout with concierge service  Preferred status and amenities  Private Preferred Club Lounge  Upgraded mini-bar service and bath amenities  Complimentary computer access in Preferred Club Lounge  Daily continental breakfast service, afternoon hot and cold hours d’oeuvres, exquisite desserts & fine liquors served in the lounge  Complimentary newspaper in room every day (English and Spanish)  One day pass to the wet areas of the Secrets Spa by Pevonia® (per person, per stay)  20% off spa treatments (not combinable with any other promotions/offers)  Complimentary access to hydrotherapy circuit one day per stay  Á la carte breakfast in Oceana restaurant with spectacular oceanfront views  Pillow menu  Access to Preferred Area on the Beach  Access to Preferred Club Lounge at Dreams Playa Mujeres  Access to Lazy River at Dreams Playa Mujeres

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Ocean View Double Beds

  This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Swim Out - Double Bed

  This suite features two double beds, a full bathroom with rain shower. A private, furnished terrace with direct swim-out access and garden views are also included.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Garden View - Double Beds

  This double room features a DVD player, air conditioning and sofa. Dogs allowed, subject to availability, limited rooms accept pets on this category, restrictions may apply. Please contact the property after booking.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Swim Out - Double Bed

  This Preferred Club Suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Garden View - King Bed

  This suite features one king bed or two double beds, a full bathroom with rain shower and hydro tub. Dogs allowed, subject to availability, limited rooms accept pets on this category, restrictions may apply. Please contact the property after booking.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite with Ocean View - Double Beds

  This suite features one king bed or two double beds, a full bathroom with rain shower and hydro tub.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Triple

  Guests will have a special experience as this triple room features a hot tub. Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned triple room offers a flat-screen TV with streaming services, a minibar, a coffee machine and a seating area. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Ocean Front Triple

  This preferred master suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean. The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:  Personalized check-in and checkout with concierge service  Preferred status and amenities  Private Preferred Club Lounge  Upgraded mini-bar service and bath amenities  Complimentary computer access in Preferred Club Lounge  Daily continental breakfast service, afternoon hot and cold hours d’oeuvres, exquisite desserts & fine liquors served in the lounge  Complimentary newspaper in room every day (English and Spanish)  One day pass to the wet areas of the Secrets Spa by Pevonia® (per person, per stay)  20% off spa treatments (not combinable with any other promotions/offers)  Complimentary access to hydrotherapy circuit one day per stay  Á la carte breakfast in Oceana restaurant with spectacular oceanfront views  Pillow menu  Access to Preferred Area on the Beach  Access to Preferred Club Lounge at Dreams Playa Mujeres  Access to Lazy River at Dreams Playa Mujeres

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Swim Out Triple

  This suite features one king bed or two double beds, a full bathroom with rain shower and hydro tub. A private, furnished terrace with direct swim-out access and garden views are also included.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Swim Out Triple

  This Preferred Club Suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Garden View Triple

  Guests will have a special experience as this triple room features a hot tub. The spacious triple room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite - King Size Bed

  Guests will have a special experience as the suite provides a hot tub. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. This suite features air conditioning, a minibar, a flat-screen TV with streaming services and a balcony. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite, 2 Queen Beds

  This suite's special feature is the hot tub. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. This suite features air conditioning, a minibar, a flat-screen TV with streaming services and a balcony. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite with Ocean View - King Bed

  This suite features one king bed, a full bathroom with rain shower and hydro tub.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Swim Out - King Bed

  This suite features one king bed, a full bathroom with rain shower and hydro tub. A private, furnished terrace with direct swim-out access and garden views are also included.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Ocean View

  This Preferred Club Suite has a personalized check-in and checkout service. It includes an upgraded mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean. Dogs allowed, subject to availability, limited rooms accept pets on this category, restrictions may apply. Please contact the property after booking.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Master Suite Ocean Front

  This preferred master suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean. The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:  Personalized check-in and checkout with concierge service  Preferred status and amenities  Private Preferred Club Lounge  Upgraded mini-bar service and bath amenities  Complimentary computer access in Preferred Club Lounge  Daily continental breakfast service, afternoon hot and cold hours d’oeuvres, exquisite desserts & fine liquors served in the lounge  Complimentary newspaper in room every day (English and Spanish)  One day pass to the wet areas of the Secrets Spa by Pevonia® (per person, per stay)  20% off spa treatments (not combinable with any other promotions/offers)  Complimentary access to hydrotherapy circuit one day per stay  Á la carte breakfast in Oceana restaurant with spectacular oceanfront views  Pillow menu  Access to Preferred Area on the Beach  Access to Preferred Club Lounge at Dreams Playa Mujeres  Access to Lazy River at Dreams Playa Mujeres

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Master Suite Ocean Front Private Pool

  This Preferred Club Master Suite features ocean-front views. Located on the ground floor of the beach line, this suites offers access to a private furnished terrace and oversize pool, with direct access to the beach. It is decorated in a unique style and offer a separate bedroom with 1 king-size bed facing the ocean, a 42-inch flat-screen TV, chaise lounge, hot tub for two, rain shower as well as large double vanity mirror. The spacious living room has a 46-inch flat-screen TV. The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a private lounge and Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:  Personalized check-in and checkout with concierge service  Preferred status and amenities  Private Preferred Club Lounge  Upgraded mini-bar service and bath amenities  Complimentary computer access in Preferred Club Lounge  Daily continental breakfast service, afternoon hot and cold hours d’oeuvres, exquisite desserts & fine liquors served in the lounge  Complimentary newspaper in room every day (English and Spanish)  One day pass to the wet areas of the Secrets Spa by Pevonia® (per person, per stay)  20% off spa treatments (not combinable with any other promotions/offers)  Complimentary access to hydrotherapy circuit one day per stay  Á la carte breakfast in Oceana restaurant with spectacular oceanfront views  Pillow menu  Access to Preferred Area on the Beach  Access to Preferred Club Lounge at Dreams Playa Mujeres  Access to Lazy River at Dreams Playa Mujeres

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Preferred Club Junior Suite Ocean Front - Double Bed

  This preferred suite has a personalized check-in and checkout service. It includes an upgrades mini bar and toiletries as well as a pillow menu. A daily continental breakfast service, afternoon hot and cold hour’s d’oeuvres and exquisite desserts & fine liquors served in the lounge. Guests can enjoy complimentary computer access at the club lounge as well as a newspaper service. With this rate, a 20% off in spa treatments is included and access to the hydrotherapy circuit for free too (one day per stay). Guests can also enjoy á la carte breakfast at the Oceana Restaurant while observing the ocean.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite Partial Ocean View - King Bed

  This suite features one king bed or two double beds, a full bathroom with rain shower and hydro tub.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Brayan (8/5): -
• Todd (10/5): We visited for a wedding and it very clean and well manicured. - Very clean, the updates were beautiful. The pool area was very nice, but too quiet during the day. No pool games or contests besides water aerobics to get the guests involved.
• Leonid (10/5): -
• Daniel (10/5): -
• Obichere (8/5): My family and I had an amazing time at Dreams. Everything from the food, to the room, the pool and staff was excellent. - The property is very beautiful and clean!! So many beautiful spot to take pictures. We really loved staying at Dreams Playa Nothing
• Prettyman (10/5): -
• Roberto (10/5): -
• George (10/5): -
• Shadell (10/5): -
• DINA (3/5): Not a 5 star experience. Mediocre resort. Doesn't worth the money paid. - In general the stuff was pleasant (not pleasant at the front desk!). The beach was nice. Food and drinks are of a very low quality and not enough variety. We reserved a Sea View. We had a bungalow in front of us, so there was no "Sea View" for us. The shower was in a bad condition.
• SRIDHAR (2/5): I wouldn't go back unless any incentive offered from Hyatt (I have been loyal to Hyatt since 1998). - Courteous staff specific to restaurants and room keeping who enjoyed having visitors. Sit down restaurants to get served from and off the menu with option for buffet style to get self-service. Coffee with barista available through out the day. Water leakage in the room from ceiling. Spotty Wifi in the room (forget about it on the areas on the property). Up charge for mistake on the booking.com reservation.
• Paul (8/5): - Bedden bij zwembad. Je moest heel vroeg opstaan omdat iedereen zijn handdoek al neerlegt bij zwembad. Echt niet gezond en zeker voor zo'n resort niet positief.
• Jasper (9/5): -
• Natalia (10/5): Amazing - Location, facilities, restaurants, pool N/a
• Marie (8/5): -
• Michael (1/5): Your handling of my reservation led.me to have to buy 2 rooms at double.the cost. You ruined my vaca - Had to pay double thanks to booking.com and Hyatt not being able to communicate effectively Trying to add another guest
• MARIA CAROLINA (5/5): No cumplió con lo que se ofrece. Caro para lo que realmente es ! - El lugar es precioso, aunque me impresionó negativamente la poda de árboles! El personal no tenía conocimiento alguno! La amabilidad de los empleados! La humedad de la habitación era insoportable. Se humedecieron medicamentos y ropa. Entraba aire por el ventanal y la puerta de la habitación no cerraba bien! El World Cafe está muy a trasmano… considerando lo retirado que está de la playa a la hora del almuerzo. El Mari tiene una carta muy restringida . He estado el otros resortes y todos tienen un buffet cerca de la playa muy completo y variado.
• Cristal (10/5): Me encantó tanto que vuelvo el próximo año con mi familia completa ❤️ - Me encantó todo desde la entrada hasta la salida todos fueron muy amables el servicio de desayuno comida y cena fue grandioso lo amé totalmente y tanto que traeré a mis hijos pronto para que también lo disfruten ❤️ No me gustó el comportamiento de unos de los empleados de la compañía a la cual le pagué para que me llevaran al aeropuerto actuó muy mal como para una persona que trabaje con clientes y fue muy falta de ética que comentara sobre la situación con otros empleados hablando de cómo él no es sirviente de nadie que yo tenía que estar atenta a mi bus después que él mismo me dijo que esperara en el lobby que tan pronto llegara él me buscaría y después fue todo lo contrario. Pero aparte de eso definitivamente yo volvería 👏🏼
• Lety (10/5): Recommend for all ages - Everything is very clean. The best thing is the service provided by the staff, these people are very polite and respectful they go above and beyond to assist. I love that I was seeing young teens eating and having ice cream without adult supervision. There are plenty of things to do for adults, there's a club, upscale restaurants, and an amazing spa. The sales to join some type of membership are very aggressive.
• Jennifer (10/5): -
• Mario (4/5): Poor value for money. - Family friendly Poor customer service. Restaurants were not all available unless you upgraded room. Food not very good and mostly buffet only. Room service took very long time, sometimes in excess of an hour. A lot of construction and equipment issues, example our elevator would not work at times and multiple power failures, did not last long but multiple time a day. Overall not a good value for money, especially at the rates they are charging. Would not stay again.
• Larry (9/5): A family friendly resort that provides it all... - Many "all inclusive" resorts are MOSTLY all inclusive... Hyatt Dreams truly meets the high bar of "All Inclusive"... AND we did upgrade to a CLUB room which entitles us to access a private lounge with some food, computer access and top branded liquor. (Although they didn't have the Crown Royal bourbon I prefer)... The resort is children friendly and we did have our 8 year old grandson in our family group. He was in kiddie heaven. What's not to like at an elegant resort like The Hyatt Dreams? However in the tropics they do have rain squalls and there were two days where the weather impacted an otherwise ideal holiday.
• Delroy (9/5): Delroy O’Brien - It is a fantastic property. The breakfast buffet is second to none. I had a leak in the ceiling at the entrance way to my room. It was coming from either a plumbing pipe for the floor above or the air conditioning system. I brought it to the attention of front desk staff. They tried to rectify it but the leak was never resolved in the three days that I was there. Apart from that the property and my stay was great.
• Mario (4/5): Underwhelming and not good value for money. - Clean and family friendly Parts under construction. Rooms walls so thin that we could hear everything our neighbors were saying. It was like they were in the same room. The first room they put us in had a shared balcony instead of the private balcony I asked for. To make it worse the adjoining unit was under construction with construction equipment on the balcony. Asked to be moved and was moved to another building with a non working elevator and we were on the 3rd floor. Elevator was back on line later that evening. Multiple power failures during our stay. Non lasted long but there did not appear to be back up generators. When I initially asked to be moved I was told that the room in the building with the broken elevator was the only one available “ take it or leave it”. I had reserved two rooms at more than 4K USD for three nights all in. Not what I expect at that price point.
• Erika (5/5): Tourist trap - The entire place us beautiful. The food is flavorless, the place is a tourist trap, it feels like once you're there you can't escape. The prices in the store there are outrageous, the prices for staying there are over the roof.
• Trounsell (10/5): I can not think of anything - Everything I have found a new appreciation for the words all inclusive. Love it!
• ken (7/5): great location but dissapointing trying to meet up with our guests and family - The food, location and staff were all excellent. The rooms were very clean and modern and comfortable. Travelling for a wedding was a disappointment when you had to upgrade to premier access in an so called 'all inclusive' so you could meet friend for breakfast and afternoon snack/drinks. Even the kids could not meet at teh lazy river or flumes if not in a premier room, why would a resort do that to wedding and family parties. The drinks felt very watered down as well when drinking liquor mmmmmm!
• Brooklyn's (10/5): -
• Péter (9/5): - Minden tökéletes volt! Álom naszutunk volt itt! A személyzet is nagyon figyelmes volt és mindenki beszélt angolul! Mindenkinek csak ajánlani tudom!! Én már másodszor vagyok itt, de még visszajövök! Az applikációban nem tudtunk foglalni a látvány főzőműsorra időpontot mert nem engedett be a rendszer illetve nem mindegyik étterem volt nyitva minden nap és így hiába akartunk volna ott enni nem voltunk ott annyi időt, hogy ez is beleférne meg az is.
• Haydon (10/5): Beautiful. Will go again - Lots to do! Lots of restaurants Not enough signage or maps
• Gayle (10/5): There was nothing I didn’t like. - Everything about this resort was amazing and the wedding I attended was absolutely stunning and amazing. My room was off of the lazy river side loved the view will return with my family next summer
• Dawn (10/5): -
• VICTOR RAFAEL (10/5): -
• Waleska (8/5): -
• Kelsey (8/5): Great hospitality, facilities, and ambiance for all inclusive resort!! - Great ambiance, facilities, and hospitality. Some of the more popular food options, such as the hibachi restaurant were not accessible. The reservation allotment was extremely limited with only a one hour window for securing a spot and nearly impossible to secure a reservation. As a result we did not get to try it out during our 5-day due to no availability. Also, there wasn’t strict enough enforcement of adult areas/amenities vs children. I understand this is a family friendly resort but often children monopolized many of the large pool areas to include the swim up bars. As an adult, I shouldn’t have to wait for children to clear the area to get a seat at the bar or a drink. They should not be permitted on the bar areas at the pool.
• Jesus (10/5): -
• Greg (10/5): Exceptional -
• Jammers7 (2/5): Very poor -
• Jorge (8/5): Very good -
• J9026YEmichelleg (10/5): Best time in Mexico - This was one of the best vacations I've been to in a long time. This resort was beyond beautiful. The attention to detail and the service was absolute perfection. starting as soon as you get off the bus and walk into the resort. Juan welcomed us with a margarita and then escorted us to the preferred club where we checked in. They have a beautiful bar and lounge area were you can sit, relax and get a bite to eat. The Suite was beautiful overlooking the whole resort and ocean views. They have great restaurants, entertainment (theater, club and bars). We will definitely come back for another stay.
• William (9/5): We loved it and would definitely go back - Amazing staff. So much to do for kids and all. Tons of options to eat and do. Cleanliness could have been a little more consistent.
• Rush (10/5): Exceptional -
• Pamela (4/5): Fun with family. Won’t go back. - Outdoor amenities, servers around the pool and restaurants. Staff at front desk locked us out of our rooms without any communication/warning for “non payment”, due to THEIR MISTAKE by not taking a credit card at check in. One of our group was double charged and had to repeatedly go to the front desk without having the situation resolved satisfactorily. Rooms promised were not given. Front desk staff were very uncooperative. Other staff throughout the resort were wonderful!
• Heather (8/5): Memorable - The choice of restaurants was excellent The sheets in the beds always felt very damp and cold and the air con didn't help the situation. Also did not appreciate being persuaded to visit your newly built hotel and once there was almost forced to buy into your timeshare. This ruined our holiday and only received 50 dollars for attending. Was told it would take an hour and half of our time but took 4 hours which made us all very unhappy
• Carol (10/5): Fabolous hotel, food was exceptional. Staff accomodating in every question we had. - Food was exceptional. Location to beach front and easy access to all pools. Lots of sun loungers. We were talked into going to a presentation to a new, nearby hotel belonging to the Hyatt group. Waste of 3.5hours of our day.
• Beth (10/5): Exceptional -
• Matthew (9/5): Superb -
• O'donnell (8/5): Fun location in the sun, food was hit or miss - Clean and easy to navigate Some of the areas like the basketball hoop and pool chairs could be upgraded
• Kailey (8/5): Very good - Joel at the beach bar was the BEST! He made up special drinks and chatted with you throughout our trip and was so nice. We sent several other guests his way because his service was BEYOND AMAZING! Sadly, some of the bar tenders at the swim up bars were not friendly. We were told no a few time when asking for drinks and met another couple who had the same experience. We also wished we were able to get drinks before 10am like a mimosa with breakfast.
• Storyteller277932 (10/5): Wonderful experience - I wanted to thank Milton the bar tender at the grotto bar. He was very professional and attentive my wife likes certain things Milton listened to what she likes in a drink and made a very tasty drink for her. Milton was amazing in the way he was very nice and polite and accommodating to the children asking for drinks very impressive personality. Thanks Milton for making our vacation a wonderful experience.
• Samuel (6/5): Boring, not worth for the price. - Definitely NOT worth it. Its an adult only resort! I expected to be fun and was boringgg. Its an OLD resort needs renovations asap. The ambience, facilities, food ,
• Scheldon (6/5): Great facility but food needs to be better - The food could have been better.
• Angela (8/5): Great for weddings. - Loved - the different pools and vibes - hibachi restaurant - cleanliness - the poor dolphins being held captive at the beach for human entertainment - the jet-ski renters riding close to shore and creating so much sound pollution - the volume of the music at the main pool - the quality of the DJs at both the pool and club - the buffet was underwhelming - room service limited options
• Nunez (10/5): Exceptional -
• Ashley (9/5): Superb -
• Qt667 (10/5): Exceptional -
• Nikki (10/5): Exceptional -
• Elizabeth (7/5): Good -
• Cynthia (8/5): Very good - Room service was very good, cleaned the room and fixed the beds several times, wasn't expecting that but it was nice Sometimes the food was overcooked in the buffet, more music near pool would've been nice, and earlier entertainment for the kiddies.
• Gabriel (10/5): Exceptional -
• Carol (10/5): Exceptional -
• Dee (6/5): Pleasant - The swim out pool It was outdated, I wasn’t able to order liquor to my room. The outlets were broke, my safe didn’t work, it was 1 pm and they said it was too late to jet ski, the liquor tasted watered down.
• Robert (10/5): Exceptional -
• Subrena (6/5): Pleasant -
• Mojib (10/5): Exceptional - Service was outstanding. The food was absolutely delicious even though we are vegetarian.
• Dominique (10/5): Overall, we had an amazing time and we WILL be back again!! - My husband and I were extremely impressed with how clean and comfortable everything was. All of the staff are really nice and friendly and we had the most relaxing time, it was hard to leave! I’d give the food a 6/10, but we weren’t there just to eat so it was okay. When you check in they kind of force you to sit with an employee who offers additional services like spa, beach dinner etc, which is fine but I’d like to have the option. We were so tired from traveling that day we really just wanted to get to the room, shower and eat. That was the only thing I didn’t like. Also, be aware of the “timeshare” offer, the employee didn’t tell us that they were trying to get us to sign up for that, she just told us to visit a sister hotel for breakfast and we’d get a $50 voucher. I wasn’t happy about that because it wasted my time.
• Riana (10/5): Exceptional -
• Chandra (8/5): Very good - Choice of amenities. Staff extremely friendly. Customer service staff gave false information related to the daily room accommodations. My television was broken 3 of 5 nights. None of the maintainance staff understood english,
• Matasha (6/5): The Resort had beautiful scenic views, the food was horrible. The - The over look of the resort was beautiful The food was horrible, their ability to resolve issue was not good. The communication barrier
• Krystal (10/5): Perfect Honeymoon Destination! - Since this was an all inclusive resort we ordered room service breakfast and it was honestly very good. The staff were so attentive and kind, anything we needed we only need to ask or use the app! Would definitely come back when I can! Honestly everything was so wonderful, I only had a few complaints. The room we got was the junior swim out pool and whilst I loved the privacy of our own pool the worst part were the mosquitos. They would enter in our room and it was uncomfortable to sleep with multiple of them everywhere, Other than that it was all good,
• Cleveland (5/5): I did not receive value for the $ Spent. - Service staff were great. entertainment was excellent but only twice a week was not sufficient. I tried to use Amstar services but found the company to be poorly managed and inadequate
• Charles (2/5): Very poor - The view and the pools were amazing. The rooms wasn't up to my standards with resorts. I felt like the pictures were one way and the room was something different. I paid over 3k and was disappointed
• Alvin (10/5): Exceptional -
• Joel (10/5): Exceptional - Everything
• Sherita (6/5): Just decent - Drive up, pool and beach Main buffet had a huge leak in the ceiling and water was constantly dripping. The chairs in the dining room were not comfortable at all. Not a big buffet, food was just ok. Resort needs some renovations as the buildings needed painting and there were a lot of knobs missing off doors.
• Delma (3/5): Poor - Beautiful resort We went there for my sister's wedding, and felt the way her wedding was handled was very poor compared to the thousands she was charged. They kept trying to add things that she didn't ask for, and for something as small as a microphone for a few minutes, they quickly added a ridiculous fee. The wedding planner was not very happy to be there. Her expression towards the guest was very unfriendly. My sister was supposed to receive a discount or reimbursement for the amount of rooms booked for the event but was later told that she didn't have enough rooms booked, while there was no specific number in the contract. For the guest that attended the event and didn't stay at the resort, they said they would be charged a certain amount but as wedding got closer they raised that amount. I felt that my sister and my family were taking advantage of. My sister paid for a wedding event there and felt that she was more stressed then if she would have handled it on her own. My parents were also charged extra than what they were told over the phone for adding an extra person to the room. When he tried to address this at the lobby the representative said that there was nothing she could do.
• Casperson (10/5): Great place to stay! - Everything was fantastic, the service, the facilities, the employees were all great! We enjoyed Juan, he made sure to try and include us in the activities going on! The food was all so delicious and excellent, great for the price of the place, exceeded all of our expectations! Nothing
• Felix (4/5): Dissapointed - Private and secure Beach was disappointing, required golf cart taxi to and from restaurants, dood was bland. No salt/pepper on table. And a speech on why not on the table. No A/C in Oceana restaurant. The best thing was the service people.
• Valerie (6/5): Pleasant but could have been better. - I enjoyed the food and the activities that they had to offer. Most of the staff was very nice. Some could use a little attitude adjustment. The pool area was nice. The room was nice however..... Although the room was nice I still couldn't get pass the room smelling like mildew. It could be because it's by the ocean. I did notice every morning the floor would be soaked with water and the walls would be sweating if we raised the thermostat above 68°. My room was a garden view but it was more like a jungle view.
• Robert (9/5): Superb -
• Zurita (8/5): Beautiful and picturesque. Relaxing and calm vibes. Horrible food. - The property and facilities were beautiful and well kept. The beach had storybook white sand and clear water - truly unreal. The food was not good. The preferred (top tier package) breakfast was the only decent food we had in 3 days. Everything else lacked flavor or tasted like frozen food heated up. The absolute worst had to be the late night menu pizza - cardboard with cheese. They tried to cover it up with beautiful presentation but don’t be fooled - even the nice restaurants had subpar food. We were not informed there was a dress code for men for dinner - long pants, collared shoes. Who wears long pants on vacation lol plus it was 91 degrees every day. The pants they had at the gift shop were $200 USD. Just would’ve been nice to know in advance. Also, they really pushed you to visit their new resort in exchange for excursion credits.
• Isabel (10/5): Exceptional - everything
• Eric (10/5): Amazing staff and the food was memorable. - The ocean view. No complaints.
• Gemma (10/5): Exceptional -
• Yanelly (10/5): The perfect vacation - Everything I love it from beginning to end it is an amazing resort The rooms the food the staff to be honest everything
• Abiramy (8/5): Very good -
• Robert (10/5): Exceptional -
• Danielle (10/5): Everything was amazing at this resort the employees the food the drinks house keeping the shuttle the drivers everything - Everything!!!!!!! It’s nothing I didn’t like absolutely beautiful
• Lisa (10/5): Exceptional -
• Amanda (10/5): I wish we had stayed longer, can’t wait to come back and feel like I’m at home again! - Everything was amazing, the food, beach, day/night activities, and especially the staff! Our room was huge and amazing and house keeping did a fantastic job. Not a bad thing to say
• John (1/5): Hotel kicked the BRIDE & GROOM out during their Honeymoon - I was there for a buddy's wedding. Your staff literally booted the BRIDE & GROOM off of the property over 1 week before their HONEYMOON was supposed to end. The reason they gave is that the night before (which happened to be his wedding night) "he head-butted an underage guest" whose mother would like to press charges against him. He was further told "the interaction was captured on video." He requested to see the video and they denied him. The supposed incident took place shortly after 10pm on Sunday, March 10, 2024. We know the exact time because his wedding was set to end at 10pm, and over 30 guests walked from the wedding to the bar next to the main lobby to continue the party after the music concluded. There were many young people staying there for Spring Break, and many of those kids were in the same bar after we were. At no point was the Groom ever alone in that bar, and over 20 of the wedding guests were standing next to him at the bar having more drinks because it was immediately after the wedding and we were all still having fun. Your staff refused to speak to any other guests about this incident (myself included) before unilaterally kicking them out. Your staff gave them until noon to check out on Monday the 11th. I know this because I HAD BREAKFAST with the Groom myself that morning, and said goodbye to him when my airport shuttle was scheduled at 11am for a 3pm flight, only to again meet the Bride and Groom inside the Cancun International Airport at 1pm that same day. Your staff utterly failed to research this issue before cutting short their honeymoon, offered zero refund for over 1 week's worth of additional stay, refused to show the video (which we doubt even existed), and refused to interview any other guests who were present and can vouch that no fight ever occurred. Even stranger, they never bothered to contact the authorities or "press charges" when he was so clearly identified on the video!?
• Ad (9/5): wonderfull stay - Everything was exceptional • the buffet, the snacks. • Stuff • Pools • Kids pools • Quality of the drinks • The ocean where you can actually swim • Evening entertainment • Rooms Everything was 5 star The restaurants were not that great but OK . Yet the Fusion place had ups and downs. My wife , my daughter and I ordered 3 different dishes. 2 of them were not eatable. Pork chop was pure fat. My daughter got lucky though. Her dish was just fine.
• Damon (7/5): Enjoyable - Beach, ease of walking everywhere, grounds beautiful. Nice to have Secrets access too NO hot water in my room. Called 2 days in a row was told it would be fixed, never was.
• Jennifer (9/5): Superb -
• Franco (9/5): very beautiful and an amazing place to celebrate a special occasion. - love the location and love the over all look of the whole resort, staff was very attentive and polite they went over and above since I was traveling with my spouse who was a new mother they accommodated helping her freeze pumped milk so all in all very helpful I think they could benefit from a reservation system for the restaurants there were long wait constantly and some restaurants where almost impossible to even get a table
• Patrick (10/5): Exceptional -
• Darius (4/5): Disappointing -
• Ranu (9/5): excellent stay, will return for another relaxing vacay! - facility was great, excellent for families with kids. room was nice and comfortable. food options were great. our family really enjoyed the stay. we also did the dolphin excursion available on the resort, which was super fun.
• Greenberg (3/5): $2600 and therefore $6000 too much for a mediocre stay - not much — it was old, the rooms were small, needs renovations, the race to get seats at the pool was ridiculous, food was meh. a lot — it was old, the rooms were small, needs renovations, the race to get seats at the pool was ridiculous, food was meh. PLUS, they charged us an additional $2600 because we showed up with two people vs one person even though the rate would’ve been the exact same for two people via booking. we tried calling booking TWICE and one woman confirmed she would be able to contact the hotel and confirm / approve the NO CHANGE IN RATE for two people and update our reservation retroactively. and then we had to talk to another gentleman who apparently had no record of that call even though i 100% have it in my outgoing calls and he couldn’t get the rate changed with the hotel. it was absolutely abhorrent. to get charged almost the cost of A WHOLE OTHER TRIP.
• T4064JEsandrap (6/5): Not worth the price - This resort was the perfect size and the rooms were very nice. The resort was very clean. The staff was very nice. Shout out to Sonia who made the best omelets in the morning. She kept everything neat and did a great job. Christina a server at the buffet was also very helpful. Gluten free was a problem. Every day it took 20 minutes for us to get toast in the buffet. Not a great place for celiac. The staff at the buffet did clean the grill and utensils for us at least. The food at the resort was very mediocre. The sit down restaurants at night were difficult to get into with up to a 2 hour wait. No one told us that because we were a large group of 16 that we could reserve our place early at 3 pm in front of the buffet. I found out after I complained about the long wait . The problem is they would set up a table at 2 pm for people who wanted the Fusion restaurant which was never available for our group. The staff would let you book early at 2 pm for the other restaurants some days but not others. They were extremely inconsistent and unfair to guests. Every day we would be in line and they pissed off most people. They changed the rules every day. Because we were a larger group of 16 they only would give us 6:00 pm reservations or 9:00. The restaurants often were empty so it made no sense. Something was not right. Either no staff or poor management. The food at the sit down restaurants were very mediocre with the Mexican being terrible. Can you imagine you are in Mexico and they had the worst Mexican food. The resort was very quiet at Christmas with virtually no entertainment and minimal staff. The resort felt almost abandoned. You never saw any managers around. The entertainment was very poor. The worst I have ever experienced in a resort. We were there for New years eve and that was well done with a live band then DJ and a dance floor and fireworks. They were selling booths at $100.00 US per person. Not worth the price but any one could join the party. The beach was fine. There was some seaweed but it was cleaned regularly. There was no towel cards which was nice but the umbrellas on the beach were too close together and so your chairs were too close to others and you had to get up early to get chairs. The pool chairs were enough but they were all stained and deflated. The pools were very nice but not heated. We had cool days so it took away the enjoyment of these areas. The live entertainment by the pool some days was very nice. The resort lacked an ambiance because there was no central place to gather unless they set up something in the middle of the resort. The bar by the lobby was nice but way too small for the guests and the outdoor patio had some couches with cushions missing and they were all deflated and dirty. There was a disco which was hard to find in the basement and it would be empty but music was playing. This resort lacked soul. I would not recommend this resort and would not return.

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