Riu Palace Costa Mujeres - All Inclusive

Location: SM 006, Mza 002, Lte 14, Subcondominio Playa, Condominio Costa Mujeres, Cancún, mx

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Clubhouse
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• BBQ facilities
• Lift / Elevator
• Safety deposit box
• Tour desk
• Facilities for disabled guests
• Car hire
• Massage services
• Table tennis
• Shared lounge/TV area
• Wheelchair accessible
• Evening entertainment
• Public Bath
• Entertainment staff
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Smoke alarms
• Physical distancing in dining areas
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Broadcast Live sport events
• Aerobics
• ATM/banking
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Golfing on site
• Playground on site
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Water park access (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Clubhouse
• Exercise/lap pool
• Japanese garden
• Covered parking
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Water tubing nearby
• Beach club nearby (surcharge)
• Hosted evening meal (reserve)
• Beach toys

Rooms Available

• Suite Oceanfront - Elite Club

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

• Junior Suite Ocean View

  Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a bath and a shower. This suite features a mini-bar, a coffee machine, a flat-screen TV and a terrace. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Junior Suite Garden View

  The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a bath.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Junior Suite Ocean Front - Elite Club

  Max Occupancy: 2 (2 Adults)

• Junior Suite - Elite Club +18yrs

  Max Occupancy: 2 (2 Adults)

• Swim-up Junior Suite Adults Only (18+)

  This suite features a balcony, bathrobe and air conditioning. this room is only possible to accommodate people over 18 years old. Children are not permitted to use this room category

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Private pool
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Access to private pool

• Junior Suite with Sea View

  Featuring a private entrance, this air-conditioned suite is consisted of of 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with sea views, this suite also offers a mini-bar and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Suite with Sea View

  Boasting a private entrance, this spacious suite also includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Featuring a terrace, this suite also offers air conditioning, a mini-bar and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Junior Suite Ocean Front

  The spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Junior Suite Partial Ocean View

  The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a bath and a shower.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

Guest Reviews

• Elizabeth (10/5): -
• Azamat (8/5): -
• ROMULO (9/5): - Qualidade dos alimentos e bebidas servidos
• Silda Yelvaly (10/5): Excellent staying - Great spot in the beach, great idea to have the palms instead the umbrellas in the beach, also the hotel is taking care to the environment to not use plastic bags . Rooms are clean and good size. The food is so good, tasty, fresh . And the service very friendly . I do not have any complaint
• Antonucci (10/5): -
• Mila (8/5): Average stay. Expected more from a hotel this size and cost. - Staff. Buffet food was nice. Large rooms. White Robe with slippers Evening dinner restaurants were impossible to get into. Had to use buffet only. Huge lines for 1+ hour wait otherwise. Wild dogs running around on property scaring kids. Water slides are far for kids to get to. Beach has No walkways to get to. Only 1 path to walk to beach. Seaweed not cleaned on the beach. Dirty water not maintained on the beach.
• Jaletza Alexandra (10/5): Excelente servicio - Limpio y organizado
• Starkenia (1/5): Reasonable priced resort but they don’t care for people of color and it’s possible you will be drugged there. - That it was clean and had a great view. The racism there. The possible being drugged.
• Fabio (9/5): -
• Leirer (9/5): -
• Leonardo (9/5): -
• Paula (9/5): Perfecta estadía - Un hotel espacioso, con instalaciones cómodas e impecables. Muchas piscinas y la playa muy cómoda. El personal con excelente disposición y preocupados de hacer una comoda estadía Me parece que falta un lugar de diversiones adicional, como una sala de juegos o entretenciones, una noche tuvieron unas mesas de casino (de juego, sin apuesta ) y estuvo muy entretenido
• GABRIEL (10/5): Hotel soñado para pasar días de descanso con todos,los servicios. - Las instalaciones en impecable estado. Todas las prestaciones posibles están disponibles. El personal es EXCELENTE lo mismo que su atención.El nivel de los alimentos y bebidas es impresionante. Recomiendo este hotel definitivamente. Algo restrictivo los horarios de atención de los restaurantes. (No así el bufete.
• adrian (10/5): INDESCRIPTIBLE - el desayuno es insuperable en variedad y calidad, y la ATENCION DE TODO EL PERSONAL ES IMPACTANTE, por la predisposición, amabilidad, simpatía , cordialidad, educación, respeto, intención permanente de complacer al turista. INDESRIPTIBLE EL TRABAJO DE TODA LA GENTE DE LA EMPRESA podría tener cancha de tenis
• Fabricio (9/5): Conforto e beleza - O hotel é muito confortável e bonito. As crianças podem aproveitar bastante as piscinas e o parque aquático é muito divertido. O hotel possui uma equipe de recreação muito boa e com festas e eventos bem animados. O hotel tem uma posição privilegiada para o nascer do sol. É possível acordar cedo e ver o sol nascer no mar, uma cena belíssima. O único ponto negativo é sobre a praia do hotel. Como é um local de muitos ventos o mar está na maioria das vezes muito agitado, neste caso não se é possível aproveitar muito a praia do hotel. Para mim, que gosto de aproveitar a praia e hotel, esse ponto foi negativo.
• Carlos Francisco (9/5): -
• Nia (8/5): - Food was not great
• ROMULO (9/5): - Qualidade das refeições, da limpeza e qualidade do quarto e da cama, além do aspecto geral do hotel, o stafe que atende foi excelente, todos muito atenciosos e cordiais. Nada em particular, tudo foi dentro da expectativa.
• Frank (9/5): Relaxing Stay at RIU Palace Costa Mujeres - Staff was friendly and professional. Elite Club offered some good perks. Additional restrooms are needed in proximity to the restaurants and bars. Also , showers should be located near every stairway leading from the beach to the pool areas in order for guests to remove sand from their feet prior to re- entering the property.
• Magdalena Vanesa (8/5): -
• JULIAN ANDRES (10/5): VOLVERÍA - TODO EXCELENTE
• JULIAN ANDRES (10/5): EXCELENTES VACACIONES - El personal de recreación.
• Andres (10/5): -
• Ésio Roberto Almeida (10/5): - Acomodação, piscinas parque aquático. Faltam geladeiras espalhadas com refrigerantes, cervejas e picoles para as crianças. Pouca variedade de cervejas.
• Susan (10/5): Excellent - Very clean very friendly people very helpful. I would recommend to stay. Clean food was awesome
• Victoria (1/5): PÉSIMA EXPERIENCIA - Las instalaciones bien, el personal y la resolución de problemas un asco, pasé una situación gravísima y al hotel no le importó La seguridad.A las 5 a.m. Ingreso un hombre en mi habitación mientras dormía, yo lo vi frente a mi cama y huyó por el balcón, el mismo por el cual ingresó. Esto evidencia una falla crítica de seguridad, especialmente grave para quienes viajamos solos. Incluso no lograron identificar al intruso porque el sector no tiene cámaras. Tras el incidente, además, desapareció un anillo de aprox. USD 700 que había dejado en la habitación. La reacción del hotel fue lenta y poco empática, sin soluciones ni compensación acordes. No me sentí segura ni pude descansar ni disfrutar completamente mi estadía. No lo recomiendo.
• Musni (7/5): I enjoyed my stay but I wouldn’t go back, I’d try other resorts first. - Resort entertainment Grounds well kept and views, you can see the ocean from the buffet and pools etc Beautiful ocean lots of chairs Hardworking staff Drinks were good, some bartenders put more effort into drinks so not consistent. Food at buffet was ok, not amazing. Some items were good nothing amazing. We tried 2 restaurants, Krystal wasn’t good. The Asian was was 8/10 Ac in our room was weak including ac in buffet dining area. Sweating in the am while eating isn’t fun
• Auste (7/5): - Beach is beautiful, hotel garden is well maintained, hotel is quite new. The nature around is lovely. The view from the balcony was nice. Buffet food was diverse, rather good and we did not get ill. Pool towels easily available. Lounge in the reception is Does not meet 5* standards. Very disappointing experience with check in. Upon arrival we received the last, noisiest room, absolutely not what was booked, not what was agreed with the reservation services via a few rounds of exchanges. It was a disaster after 22h travel to get one bed for 3 people. Luckily one person (thank you Juan) at the reception had empathy and kindness and organized a change for the next day. Extremely crowded, noisy, not relaxing. Very mainstream, oriented to heavy drinking and loud entertainment. They forget water refil unless you ask via the app. Room keeping was okish but every day I had to ask for something missing (towels, bedsheets). No proper blankets , just come covers that you need to wrap in a bed sheet and maneuver not to tangle in. Limited activities for children - no playground, no playroom, kids club very inflexible. Practically nothing to do when it rains and gets windy/stormy. It RAINS and it gets extremely humid. Food choice outside key meal hours is limited. In 7 days we could not get into any restaurants and buffet gets so packed and so messy it practically turns into a cantine and staff struggle to cope; Location is not convenient if you want to travel around. Taxis and uber to Cancun takes around 1 hour, road is in bad condition, traffic jam.
• Wilson (9/5): - The hotel service was good and the room are clean I didn't like how the front desk make me pay extra money for my children. When I booked my 2 rooms I gave my children ages , my boy is 6 years old and my girl is 11 years. I put it down my children age while I booked my rooms. So, when I got to the hotel everything changed . I didn't know why. So I didn't appreciated how they handled my booking
• Wilson (9/5): -
• Jordan (8/5): -
• Gladisley (8/5): -
• valentina (9/5): -
• Franklin (9/5): Excelente - Su comida
• Christoph (8/5): -
• Stephanie (10/5): Espectacular - Todo estuvo espectacular Realmente todo estuvo muy bien
• andrada (10/5): Agradecida de pasar unas vacaciones en un lugar tan bello ! - El hotel es precioso y moderno. Toda la propiedad está diseñada de manera que todos los restaurantes tienen vistas al mar …cada lugar está diseñado con muy buen gusto. Los shows de la noche son muy improvisados, en otros hoteles RIU los shows eran de buena calidad. La comida de los restaurantes de especialidad son muy malos , sobre todo el francés. Faltan opciones para celíacos ! Los postres muy lindos pero sin gusto . Y el helado de balde , la peor calidad
• Esteban (6/5): Regular. Precio elevado para una experiencia regular. - Limpieza y la atención es buena. Las instalaciones muy bonitas y cuidadas. La comida es regular, incluso para el paquete con el que yo iba que era el Élite Club. Con la comida me enfermé, algo está malo que hizo que yo y mi pareja nos enfermáramos de vómito y diarrea
• IWONA (5/5): -
• Miyachi (9/5): -
• Breuna (10/5): -
• Bárbara (10/5): -
• NachoDL (9/5): -
• Natalia (10/5): -
• Ignacio (10/5): -
• Juan martin (10/5): - Excelente! Seguro limpio y hermoso!
• Dariel (9/5): -
• Irving (10/5): - El servicio por parte de Yessy y Yei, en el bar Mezcal. Así como nuestra habitación con vista al mar
• Pat (10/5): -
• Mubeen (10/5): Great place for vacation and delicious food - Great property to stay Isolated area
• Hernando de Jesus (9/5): FABULOSO - TODO NADA
• Carlos (7/5): No está mal - Si La habitación
• Agustin (10/5): Excelente lugar, siempre es bueno volver - La atención
• Richard (9/5): -
• Iunis (8/5): -
• Bianca Fereguetti (10/5): Excelente!!! - Funcionários super atenciosos!!!
• Michael (9/5): A great getaway, with great people, good food and drinks for a great price! - The landscaping was beautiful! The room was nice and spacious. The mini bar was stocked and the weather was amazing. The staff kindness, hospitality, and professionalism was top notch. The only thing that I had an issue with, is a foul smell that was on the Ground level where the rooms were. It was lingering in one wing . It smelled of mildew, but that was the only area that had that issue in my opinion.
• Kurt Vandebergh (7/5): - We hadden een rustige kamer geboekt met uitzicht op zee. (Elite Club) Wat hebben we initieel gekregen : een kamer net onder de buiten disco en zijdelings zicht op de tuin. Blijkbaar foutief doorgegeven door booking.com hetgeen wij natuurlijk niet kunnen controleren. Ze hebben ons wel een rustigere kamer gegeven maar nog steeds geen zicht op zee hetgeen we wel hebben geboekt.
• Jaleesa (10/5): -
• Zulema (10/5): - Todo muy cómodo y lindo
• Steve (1/5): Booked with booking arrived there they added extra charges and ruind our all day wasted 1st day - Clean The customer service staff
• Royce (9/5): Everything was great except food. The food is good not great - Amazing views everywhere
• Ke’Asia (8/5): -
• Aida (1/5): -
• aygul (10/5): -
• Gilda (10/5): 👍🏻 - Limpieza Todo bien
• Reine (5/5): - The property is beautiful. The staff were genuinely kind, polite, and helpful throughout our stay. I truly appreciated their attitude and customer service. Unfortunately, the main issue was the constant noise. There was significant disturbance throughout the day, but especially between 11:00 PM and 5:30 AM. We heard what sounded like shattering glass, objects breaking, loud screaming, and heavy movement almost every night. It made it extremely difficult for both me and my friend to sleep. It didn’t seem like there was an effective policy in place to manage noise disturbances, particularly during late-night hours. After several nights of interrupted sleep, it became very frustrating and disappointing. I am not writing this to be harsh, but to be honest and hopefully helpful. With better noise control and stronger quiet-hour enforcement, this hotel could offer a much better guest experience.
• Lazar (10/5): Great value for the money, exceeded expectations, food options are outstanding! - Everything, especially the beach! Na
• Thais (9/5): Boa, porém teria que avaliar custo-benefício com outras opções. - Quarto silnecioso, camas confortáveis, limpeza boa. Restaurante principal com grande variedade de comidas. Os funcionários simpáticos e prestativos. Um dia permanecemos no quarto e solicitamos a limpeza no período da tarde, porém apenas arrumaram a cama. O banheiro não foi higienizado e as louças sujas não foram recolhidas. Outro ponto é que, apesar de o hotel ser grande, há pouca acessibilidade a água potável; não observei pontos para encher garrafas, como existe em outros locais. Além disso, não havia opções de sorvetes ou picolés na área da piscina, algo que seria muito bem-vindo considerando o calor e a presença de muitas crianças.
• Fontaine (7/5): The food was great! The beach and pool area was very nice! Staff was entertaining, friendly and helpful! The only negati - The staff was very friendly and helpful. The lobby was very clean and always had beverages available. I did not like the rooms! The beds were way to small to be labeled as a suite. The shower had very old appliances. The hallway had a bad sewer smell. I didn't like we had to use keycard vs the wrist band! Room service didn't have a lot of options.
• Francisco (5/5): Esperaba bastante mas. Elegi mal!! - Habitaciones y la limpieza de estas. En general todo el servicio de housekeeping, el personal de los bares (en particular los que atienden en la playa) y de la recepción muy amables. La gente del equipo de animación también es bastante buena. El Buffet es bien variado aunque la calidad no es muy uniforme. Hay cosas bastante buena y otras bien malas. La densidad es demasiado alta. Mucha gente para el espacio disponible hace que las piscinas y playas sean muy incomodas, la gente casi unos arriba de otros. No hay espacio ni para caminar. Esto también hace que cuando en la piscina de adultos hacen juegos con la musica a todo volumen, sea super invasivo en todo el hotel. Estes donde estes (playa, otras piscinas) la musica y los gritos te llegan igual. Las restaurantes “a la carta” son muy malos tanto en calidad de la comida como en ambientación. Es como la misma comida del buffet pero servida a la mesa. El personal que atiende los restaurantes les falta mucho entrenamiento en servicio, en como atender en un restaurante, desde como servir y retirar platos hasta como ofrecer las cosas. La experiencia no es buena!!! Los tragos, si bien hay bastante variedad y buenas marcas de alcohol, la calidad de la coctelería no es muy buena, falta bastante. Los vinos también bastante malos. En general diria que esperabamos algo muy distinto a lo que encontramos, pensamos que no era un hotel tan masivo. Se vende como algo mas exclusivo pero la realidad es que es muy muy masivo y con gustos y puestas en escena masivas. Si bien tuvimos una linda semana en familia, No volvería ni lo recomendaría
• Tracy (9/5): Watch for the credits from Booking, not really a good deal. - I loved that we didn't have to get a reservation to go eat at one of the restaurants and all the places we are were delicious, lots of choices at the buffet. There were snacks in several different places. That I didn't have to fight for a lounge chair by the pool every day. I love the little animals they would create out of towels and put on your bed. It was so cute. Loved the Michael Jackson show! That is the best Michael Jackson show I've seen on the island ever. The $950 credit we received through Booking turned out to be a joke. The services it could be used for—like massages and spa treatments—were actually more expensive than comparable services in the U.S., which we’ve never experienced at any other hotel. One of the main reasons we booked through Booking was for that extra credit toward massages, but once we arrived, we realized it wasn’t a real benefit at all. On top of that, if we had booked directly through the hotel, they would have provided free airport pickup and drop-off. Booking didn’t offer any of that—we had to pay extra for transportation as well.
• marco (6/5): -
• Dale (4/5): Stay was disappointing as advertised as 5 star but fell short. - Very clean and excellent staff. Food ok Lacking in washroom facilities for the pool/beach- 4 pools with only 2 stalls/gender - felt this promoted urinating in the pool. Missing lobby bar for evening use-piano bar/coffee area loud/crowded. Room with 2 beds - beds too small - advertised as sleeps 4 therefore beds should be queen sized- were 48” not even a 54”. Terrible for 2 people.
• Yousif (10/5): -
• Ignacio (9/5): - Hotel súper limpio. La comida muy buena, variada y fresca, nos sorprendió. Los restaurant es por orden de llegada rara vez tenes inconveniente para entrar. Todo super bien. La decoración de los espacios comunes, si cambiaran eso sería un 10/10. Claramente esto no afecta la estadía, pero sumaría a la experiencia.
• laelani (8/5): -
• Mohammad (7/5): -
• Adriana (10/5): Hermosa experiencia - Todo Nada
• mandowsky (9/5): -
• Ron (10/5): Ron F. - Newer, Very clean, Good food, Friendly staff. Pepes food fell short.
• Cecilia (9/5): Booking me defraudó. No cumplió con los extras incluidos ni con los traslados - El hotel es hermoso. La comida es excepcional, variada de calidad. Las bebidas son primeras marcas y los bartender te preparan lo que les pidas. Las instalaciones son divinas, y hay actividades muy variadas todos los días. El personal de entretenimiento en divertido. El Riu palace siempre cumple! Booking MIENTE. La publicación promete traslado incluido del aeropuerto, cosa que en el hotel nos dijeron que no, solo si contratabamos al estadia directamente con ellos. Los segundo, y más grave porque fue el.motivo por el cual definí este hotel habiendo otros de iguales condiciones para seleccionar, es que incluía usd 910 en extras del hotel. Una MENTIRA TOTAL, YA QUE SON DESCUENTOS EN EL USO DE EXTRAS COMO SPA, ETC. Ej: si un masaje sale usd300, te descuentan usd 10. Y así usando todos los servicios hasta llegar a usd 910. Realmente es una burla hacia los clientes. En definitiva tengo que gastar como usd 30.000 para poder utilizar esos 910 de crédito. Es publicidad engañosa y es ilegal. Espero que se contacten conmigo para llegar a una compensación por lo sucedido.
• Yushan (4/5): -
• Tomasina (10/5): Espectacular - Todo impecable!! Limpieza, atención, comodidades.
• Martin (6/5): Semaine longue … - La courtoisie du personnel La propreté Des enfants partout Pas grand secteurs pour se detendre et on avait supposé une section adulte only
• Pablo Armando (7/5): -
• LaTisha (9/5): - I arrived to two twin beds when I was supposed to have one king bed. Very miss leading
• Lidia Margarita (9/5): -
• Jessica (9/5): fatastic - Beach was great, food was great, good staff! The toilets are extremely weak and HARDLY flush anything down. That was my only complaint.
• Neiva (9/5): -
• Mario Andres (10/5): Vacaciones - Limpieza, amabilidad, buenas instalaciones El olor a comida en los comedores
• Mihaela-Paraschiva (7/5): -
• Bernardita (10/5): - La predisposición del personal No poder hacer last check out
• Juliet (8/5): The hotel is a bit far from the airport. The hotel should be alittle more lively with music and alittle more activities - The property was clean and it’s beautiful There were mosquitoes and the toilet had a very bad smell even though the cleaners cleaned the cleaners were excellent but I think the smell is actually from the toilet.
• Ben (3/5): Slow service not enough pool loungers - Very nice beach and pools Slow service
• Hailee (10/5): -
• Johan (10/5): -
• Dameivys (7/5): -
• Michael (9/5): RIU was incredible beautiful excellent customer service would stay again. Scubacaribe for excursion sub par - Amazing customer service beautiful Location They didn’t clean our private pool well. The excursion company they suggested to go to island Mujeres was bad, customer service was not good on the scubacaribe.
• LEONEL ALEJANDRO (10/5): - Pileta, playa, gastronomía.

Photos